Everyone you come into contact with at Stevens & Carter are professional and most helpful. Only 2 viewings to sell property as only prospective buyers who are under offer themselves are able to view. Continued weekly progression support up until exchange of contracts too. Special thanks to Sam and Alison in particular for their input in this sale.
As a buyer we got the unfortunate news from our surveyor that there was an immediate very large expense awaiting us on completion of our purchase, something not having been made even a slight bit apparent by the description of the property or the agents. While I understand the aim is to sell the property, honesty would have saved everyone a great amount of time and upset. Ongoing maintenance for an older property is an absolute given, something we had taken into account. (Even though the agent felt it necessary to tell us he had assumed oherwise). However the cost and work required was far far from doable and we had to step away.
The response from the Agent was utterly distasteful and completely unprofessional. I'd suggest keeping your sarcastic comments to yourself rather than in formal communications.
To put it bluntly I have seen other properties under this agency and purely due to the handling of this I will not entertain any property advertised with them.
While one agent was brilliant the other that we had the 'pleasure' of dealing with was far from it.
As this being a common part of purchasing and selling properties its clear the impression from this agency is that they couldn't give a rats arse about the people involved, its just about the commission they will make.
I hope the sellers of the property we had thought would be our forever home will get a new buyer and all move quickly, but if the agency aren't going to let people know that there is a huge expense awaiting them as soon as the purchase is made the sellers will be in for a lot of heart ache!
James and Sarah have been very helpful in helping my partner and I find a new place to live, being in the lettings industry myself it's great to see it from another perspective and for me they've ticked all the right boxes
Extremely rude staff member for no reason at all, this is just in the process of arranging a viewing let alone actually purchasing via them. Never again.
Both Catherine and Hollie were amazing, very professional, they kept up fully informed at every stage, they are also very friendly and welcoming and made us feel really comfortable. Highly recommend!
Very rude when decided not to go with them. After cancelling a couple of viewings after founding the house of our dreams, got bombarded by unwanted emails and pushy sales calls to go with their mortgage brooker. Although the Becky was pleasant and had offered a better deal, we went back to our original brooker who said he would be able to do better still. I thoughtfully called to cancel the appointment as we were happy with our current mortgage brooker only to be have a very unprofessional angry lady say oh why didn't he find that in the first place and hung up before I could say any more. Will not be using them ever again.
I was kept up to date with information and given sound advice. Everyone I dealt with was professional helpful and a delight. I would highly recommend this business.
Thank you to everyone at Just Property
During the Corvid pandemic, Just Property sent a family of five to view my small 2 bedroom flat; the three kids running around unsupervised and without masks, touching everything. Including the estate agent and myself, there were 7 people in my flat at that moment. Isn't this illegal? l guess the law of six was broken.
And, anyway, how would a family of five possibly fit into a two bedroomed flat, one of the bedrooms being a boxroom? The screening seems non existant.
Just Property lost the front door key to my property, and blamed me for being pedantic for wanting my keys back after the contract ended. I wonder who now has my front door key, and do l need to change the locks? I was given someone else's key.
I found the whole experience with Just Property traumatic, and my advise would be; Just say No.
I had the pleasure of dealing with Matt and Steve from Home Sweet Home, they sold my late uncle's flat , it was a tricky sale as flats can be sometimes but they made it very easy and stress free which was fantastic as it was a difficult time , and to know that the sale was taken care was a great comfort to me and the rest of the family, highley recommended AND sensible valuations and fees, thanks HSH
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