Arranged viewing, then traveled a round trip of 550 miles to have no one turn up at property. Called office and told they never confirmed and only called the vendor once on a house number and could not get reply. Never called vendors mobile and never called me back to say they couldn't get hold of anyone. Also very rude to me when called to ask why they didn't contact myself or vendor on his mobile. As luck would have it the vendor was passing the house and stopped to see why we were parked on his drive. He also is not happy and will be removing from company. He also said in two years we were the 1st to view property,so sounds like this estate agent promotes its places for sale very well ... NOT
Balfours (Duncan) handled our recent purchase in the most professional yet friendly manner. Duncan was straightforward and very responsive in his dealings with us, and thanks to his considerable experience, the purchase was negotiated to our complete satisfaction with a minimum of stress and drama. In fact, our experience with Balfours has overturned all our previous (mostly negative) experiences of dealing with estate agents, and without doubt we would use them if/when we have a property to sell.