Popped in to buy some Panto tickets yesterday, the lady that served me was charming and very helpful. I did have to wait a few minutes, as she was helping a customer at the time, but I didn't mind as it is was only Panto tickets. After all, it is an Estate Agents, not a Box Office.
Im not a customer of Palmer Snell, but I went into the Somerton branch today (07.02.18) to buy tickets for our local panto.
There was only one member of staff present (a young lady), who was serving a gentleman who I believe was looking to buy a home.
I wasnt acknowleged upon arrival (which is basic retail principles) and was ignored for a long length of time up until the point where I had to ask her if I could quicky buy tickets.
The kind gentleman who she was serving said that he wouldnt mind as buying tickets would be quick process.
The Palmer and Snells represetative shocking reply was "this is our priority, this is my full time job; so you will have to wait" this was in such a rude manner.
I understand that you were serving a potential home buyer, however if this is your standard customer service practice within your company, I would advise all customers to avoid Palmer Snell Somerton.
We will certainly not be buying our home through your company later this year.
I can't recommend George James properties highly enough. We have recently purchased our home, which we absolutely love, through them and found them all so knowledgeable, organised and friendly. I'd had no experience myself so the team guided me through the process, infact they were so much more helpful than the estate agents we used to sell my partners house. Thank you so much, especially to Spencer, George, Russell and Tracey for all your hard work.