Tim and his team at the Willerby office offer a first class service, good clear information, quick call backs if not immediately available and all carried out in a polite and courteous manner. Keep up the good work! Your clients appreciate it.
It wouldn't give me the option to not leave a star so one will have to do. I have never experience such awful customer service before, i was flabbergasted when i rang to inquire about viewing a property, I left many voicemail's which I never received a call back from, when i finally did get through to someone the viewings was done via the vendor and i was told they would ring me back once spoken to them. 2 days went by and i heard nothing every time i rang up they told me someone would ring me back, i also had a property to sell which they didn't know about at this time. I have since gone on with another agent in the area who are absolutely amazing and customer service is second to none with them. I am still yet to view the house i rang to inquire about 2 weeks ago and no one has yet returned my call. Laughable company would not use to view a house let alone sell one. Someone has missed out on a buyer so shame on this poor company.
We would like to take this opportunity of extending a massive thank you to Matthew Limb Estate Agents for all their incredible hard work throughout the sale of our house. Debbie, and all the girls, went above and beyond to give a first class personal service through many difficult times, beyond our control, due to problems in our chain. Nothing was ever too much trouble. We were constantly kept up to date with umpteen phone calls. They must all be commended for their courteous, caring, kind and amazing service. We would highly recommend Matthew Limb Estate Agents all the time and would never, ever use anyone else....you can`t beat a family run business!!
Bitterly disappointing, we recently purchased a property through Matthew Limb after the offer was accepted we heard nothing from the agency, unless we called them. They did not do ANY sales progression, we ended up speaking to the Vendors and the other estate agents ourselves to find out what was happening and to agree move dates. On the day our purchase completed they didn't even call us to tell us it had gone through. I would not recommend them, and will not be selling any property through them in future. Abysmal service (don''t even deserve one star)