I would most definitely recommend Burchell Edwards at the Ripley branch. The branch manager James and his colleagues went out there way to deliver excellent customer service with the sale of my property which was a difficult time. There was one problem after another but they persisted along with there recommended solicitors and I couldn't of done it without them. Yes there fee's maybe on the pricey side but as they say you get what you pay for and in this instance I most certainly did. Thank you!!
Complete liers and very inderhanded, refused to help us with our purchase unless we used there services. Already had a mortgage offer and deposit but threw it back in our faces, would have lost the sale if not for the vendor and solicitor ! Many laws have been broken and even verbaly abusive to my wife. Avoid there services and avoid any contact if you can. Deal with seller as they will lie to your face . Even refused to allow a mortgage survey unless we gave them all our private financial details. YOU DO NOT NEED 3 months wage slips, bank statements and employers details along with a mortgage offer JUST TO MAKE A OFFER ! Theres so much more to say but not enough words ????????????
They were very helpful and efficient in dealing with the sale of my late father's house. They kept in regular communication and helped me deal with a few issues on the way. Highly recommended.
Have dealt with this estate agent twice over the last two years and only have praise for them. Always communative, professional and friendly; surprised I'm the first to write review. Office has lots of thank you cards.
I cannot recommend the staff enough they have helped us rent out our property and then sell with sitting tenant. Emma, Chloe and Billie have been professional, friendly and brilliant keeping me constantly informed of progress. They have not needed any prompting to move everything along as quickly all possible for us.
I would use them again if necessary and recommend them highly.
The staff here really do go the extra mile, I've been using this estate agents for a lot of years from buying a property to then letting it out, I've just recently re let the property and Angelica was outstanding from quickly putting the house up for let being very helpful and keeping me updated all the way through the process and even staying late to get the new tenants moved into there new home. Chloe the manager was also outstanding. couldn't highly recommend them enough.
Senior Negotiator - Olivia, at Frank Innes, Derby - is a credit to the real estate sector. Her service level was beyond that experienced from other estate agents in the area. Moving out should be stressful - not on this occasion with office and work mobiles being answered instantly by Olivia who was always ready to listen to concerns, apply action or clear concise explanation in return. Giving clarity towards any unsure/ misunderstood processes regarding the moving process. Exceptionally efficient member of the Frank Innes team, sets the bar for others within their business as well as the competitors outside Frank Innes.
Regarding any concerns I had during moving - my agent Olivia consistently listened, empethised and showed an understanding to the circumstances. Moved forward with the concern by applying gained knowledge and transferring understanding to myself in order to overcome a problem and collaboratively develop a solution.
As a result of the above, most importantly and overall I am happy with the experience provided by Olivia on behalf of Frank Innes. Very highly recommended. Well done Olivia and thank you, again 10/10.
After a strong start I have unfortunately have to update my review and take back the positive points.
Communications are terrible, they are sending emails to me rather than calls when it comes to dealing with problems, to which I respond and then receive nothing further. Staff are not aware of my previous comments and so I have to repeat myself constantly, along with an incorrect contract setup (which I am now being blamed for and they're attempting to charge me for their mistakes.)