Would like to thank everyone at the office for handling the sale under what was a difficult situation for everyone involved. Can only give you 5 stars but would of given 6 stars if possible! Thank you again.
Had an offer accepted by this estate agent, our personal documents including bank statements and identification provided as per their request. We hadn't instructed solicitors as the seller hadn't found a house to purchase and would not break the chain (we would only incur unnecessary and pointless costs by instructing solicitors). We then received numerous phone calls asking for solicitors information - why? There was simply no need. A week or so later the agents contacted us to inform us that a higher offer (despite the sale being agreed to ourselves) had been put forward to the vendors. We found the whole experience an absolute disgraceful and shambolic portray of service - it seemed like the agents wanted to cash in and make a tiny bit more commission OR for us to use their own recommended solicitors so they could gain some other sort of financial benefit. We completely understand as per the estate agents ombudsman that they have to put any offers forward to the vendors for their consideration, but you would not expect this to happen after a week or so has passed when our offer had been accepted and personal documents had been handed over! We have purchased numerous properties over the years and have never experienced anything as disheartening and unpleasant like this. Do yourselves a favour and AVOID using this cowboy estate agent!!!!
I've just sold my house through Richard Watkinson, and I can't praise Helen, Amy and the rest of the team highly enough.
On two occasions, the sale fell through due to issues further down the chain, but the communication was great and the house was always marketed again quickly resulting in offers within days.
Always professional, but very personable, Helen never gave me cause for concern as everything was always in hand coupled with a proactive approach.
Thanks to everyone at RW!
Excellent Estate and Lettings agent. If you are a landlord, buying, selling or renting Alasdair Morrison staff are professional and caring.
This agency needs to work on its customer service skills. In fairness we were running late because of unexpected roadworks. I called to explain and the agent was clearly annoyed and said we would need to look round quickly as he had to be somewhere else which I completely understand. When we finally got there after over an hour of travelling the agent had left. I was fine with that, it was totally our fault. I called the office just to check in case he was inside the house but as soon as he knew who I was he hung up on me! I know we were at fault in this situation but I don't expect to be treated like that.