The service we have received from Charles Powell Estate agents as a seller and as a potential buyer has been excellent. Steve and Gwen helped us through the process and nothing seemed to be too much trouble for them. Without a doubt, the best estate agents I have come across in the New Forest. Professional and above all honest. I can't recommend them highly enough.
All the staff were so caring, great enthusiasm and I sold my house within a few months! Thank you!
Amazing lettings service,!! As a landlord I couldn't be happier with the attentive service provided by Bernadette and her team, special thanks to Laura who kept me updated and well informed. Keep up the good work folks!
Never ever use this company they cannot be trusted,we were bidding on a property at the time,we were promised to be contacted ,yet let us hang onto the phone & never did contact us.I located the owner myself only to find it had been sold never ever use them they cannot be trusted!!!!!
WOW! What a service from the team at Michael Rhodes, Chris Riley & the team are a top notch friendly group of people who make the sale of a property a breeze, massive shout out to Pam who kept the sale moving an often overlooked part of the sale process and adds the value to the high street Estate Agent! Selling in Romsey & the surrounding areas? Call these guys!!
Wouldn't buy a house through them. Went to view two houses with them and all they were interested in was telling us our current estate agent was rubbish for selling houses and that they are the best.
When it comes to putting in an offer in for a house all they are interested in is bidding the buyers off against each other so they can get more money for thenselves even if you offer asking price.
I had a flyer through the door about selling my home and I made the free valuation call out of curiosity. Steve visited and valued it, he said he had buyers who'd be interested. I started to look, found something better suited and central and before I knew it Charters had found a buyer for mine and the rests history! I put my trust in them and it paid off!
Shocking. If you are a tenant, do not use this agency. Find another letting agent. Their customer service is absolutely shocking - they are arrogant, unhelpful, they will intrude on your privacy, and will take months to deal with any repair issues that you report to them - (and you will have to follow up about 20-30 times to make sure they actually do something about the problem. Today I reported a gas leak in the house, a National Grid engineer had confirmed the gas leak, and it was making me very ill. I tried multiple times to reach the woman at Charters who is responsible for maintenance, but every time I tried to reach her, I was told she had higher priority problems to deal with, and that she would call me back at some point when she had time. It didn't seem that the person who answered the phone had any idea about how dangerous gas leaks are -
and when I asked her, she became very rude, arrogant, and treated me as though I was a low priority nuisance. Planning to hand in my notice today on the property after this experience.They are the WORST agency I have come across. I was actually planning to buy a property this year, and I definitely will avoid any properties listed for sale by Charters.