We have been very satisfied with the service provided by Mark Procter at Knight Frank. He has kept us fully informed of the progress of our negotiations and sale at all stages. We have no hesitation about recommending his services
We were selling a high end one-of-a-kind contemporary waterside house.
We are thankful that, after working for some time with another well-known estate agency, we engaged with Knight Frank’s Exeter office led by Mark Proctor in a Joint Agency engagement.
Prior to moving from sole to joint agency we did a lot of thinking ourselves on who the buyer might be, where they might be, why they might buy the house, and how we might therefore redesign our marketing. We learnt from an advisor to this rethink that Mark had just come down to lead the Exeter office after a successful period in London. At about the same time, Mark called us as we had interviewed and not selected Knight Frank earlier in the process and we agreed to meet to explore ideas. We gradually realised that he brought a more assertive approach to the table and held out the possibility of reaching out to some of the audience that we were needing to target.
When we first met Mark, he challenged us all on the content hosted on the websites, in the brochure, as well as the magazines and newspapers being used for the marketing campaign and the approach being taken in conducting show-arounds. We decided that his approach would add real value to us and employed him as a joint agent from this point. As a result of this open and transparent approach in which both agencies played a full role, we changed some of the images and some of the key messages. We made use of still aerial photography obtained from the drone video that we commissioned around this time which the first agent had recommended to us. And we agreed a revised approach to show arounds.
Critically perhaps, during this rethink, Mark took part in a robust discussion involving all parties which saw us agree to reposition the house with a lower Guide Price; one that was aimed to be attractive to upselling to buyers primarily viewing properties in a lower priced category.
Mark also made sure that "Flic" the home-viewer used by Knight Frank to show homes in South Hams, had the chance to spend a good amount of time at the house understanding its USPs.
On being given the Joint Mandate, Mark and his team immediately made contact by phone with a number of clients to whom Knight Frank had shown houses in the same physical location and at prices below, sometimes well below, our revised Guide Price.
It was a result of one of these calls that reawakened a family's interest in the village and its lifestyle potential and encouraged them to visit several properties marketed by different agencies on one day within a week of the Joint Agency being in place. Flic accompanied the family on their visit to our house. (FYI The buyer later expressed disappointment that at this price point the Knight Frank partner responsible had not deemed it worthwhile to conduct the show-around himself). At the end of these visits, our house was first included in the short list for debate overnight by the family and then selected as the preferred choice. .
Mark discussed the matter with the other agency and they both recommended that we accept the offer which was on Guide Price.
I instructed Nancekivell and co .Of South Molton to sell two properties for me. 21.5 acres of land and 4.5 acres with vintage stables. I was so impressed with Peter that he was invited on a trip for a private viewing of HRH The prince of Wales gardens with lunch at Highgrove!
The least responsive and least helpful estate agent I have ever come across. And that is dealing with the eponymous agent himself. Honestly makes you wonder if they want to sell anything. I will no longer be interested in a property if they are handling it
After a frustrating year with another local agent we had had few viewings and little obvious support and enthusiasm from the agent. As a result we decided to transfer to the newly opened Barnstaple branch of Jackson Stops & Staff.
From the start the service provided by James Carroll and the team at Jackson Stops and Staff was superb and continued at that level throughout the long and at times frustrating process of selling our home.
His initial advice on pricing the property was realistic and the marketing effort better targeted than before, giving rise to a steady stream of enquiries and viewings from potential purchasers, all of whom were followed up diligently by the team.
James was very happy to accompany each viewing and spent considerable time on each viewing extolling the virtues of the house to potential purchasers.
In spite of having two sets of purchasers drop out just before we were due to exchange contracts James remained enthusiastic about the prospects of a sale.
Thankfully, our third attempt at a sale went through smoothly in no small part due to the work that James put in with the solicitors and surveyors to ensure there were last minute problems.
My wife and I would have no hesitation in recommending the service provided by James Carroll and the team at Jackson Stops and Staffs to anyone considering selling their property in North Devon.
I can only highly recommend James and Ria at Jackson Stops for providing us with the utmost professional service. Our sale was not helped by the fact that there were four of us involved in the sale, two of whom did not live locally. The marketing material for the property was slick: very attractively and professionally presented. We were given good advice and ongoing guidance (very important as for two of us it was our first experience of a sale) , plenty of viewings and ultimately a sale at the full asking price. We found them friendly, offering the best of service and definitely at the top of their game.