I used Cameron to sell a property in West Drayton. They were professional, polite and communicative. I would recommend them without hesitation.
As an overseas landlord, I have been highly dissatisfied with this property managing agent, particularly the Head of the Leasing Department, Michelle Mellars. She is very rude, does not look after your interests as the landlord and takes no responsibility for her negligence and the many mistakes of her team. They do no due diligence in selecting tenants, do no collect rent regularly, fail to do what you ask and do not communicate problems.
I am now taking legal action to try to recover 3 months of rent in arrears and stolen furniture from my last tenants, and filing a formal complain against Cameron Group to the Ombudsman, the legal body that protect the interests of landlords.
This is the worse agent I have had to deal with.
Great service from Alf in lettings department. Friendly, efficient and knowledgeable about local area. I'm sorry to see my business transferred to a different office, ,I can only hope they're as good inn the new office
Since they have taken over from Campsie they been worst in every way. I been charged like anything when I left the property i was renting through Romans. Be careful you pay attention to every documents you get and the amount mentioned in that documents as well. Heathrow should get rid from Romans and give contract to someone who is more customer focus.
We have used R Whitley & Co on two occasions. In both instances for selling a property. From initial market appraisal and viewings, to completion of sale, the attention to detail, the status updates by phone and email have been exemplary. All the team are so helpful and do go the extra mile to push a sale through. Special mention to Ben, his tenacity and help was faultless, especially when the going got tough! We can’t forget Richard and Jonathan, so smart and professional and your humour saved the day on many an occasion! Sadly we don’t have another property in your area!
To sum up we would wholeheartedly recommend the team at R. Whitley.
EXTREMELY POOR SERVICE - STAY AWAY !!!
I would like to highlight this company is a complete and utter waste of time, i have been trying to deal with Stephen L Whitley who is a senior partner in this company (commercial dept) and all he has done is waste my time, come and viewed my property back in November 2015 which I wanted to market to Let and i have been chasing him ever since with no real response only time delaying emails, considering they are the main commercial agents in the area i waited patiently for them, in the mean time with a simple advert in GUMTREE i temporarily let the property my self free of charge.
I would highly advice you stay aware from these time wasters, there are much better companies out there who are more helpful and pro active, i am extremely shocked and disappointed in such a poor level of service from a senior partner and especially a long established company - looks like they will be going down like Woolworths if they don't improve their service.
It makes you wonder how such companies can survive with such poor level of service as they are not interested and just mess people around. I am going to investigate them further and expose them.
what is there to say they do the same with any offers on already marketed properties ? How can you trust what they say ?
seriously do not bother wasting your time with them.
I STRONGLY SUGGEST YOU AVOID THIS COMPANY !!!
I can’t thank these guys enough. They have been really helpful throughout the purchase and I would definitely use them again. A special mention has to go to David who has constantly kept me informed throughout the process. Thank you!
STAY AWAY FROM COOPERS. My boyfriend is currently trying to purchase a property that is being marketed by two estate agents, one being Coopers. They just phoned him, and flat out lied - told him they had a higher bid in place and he was going to lose purchase and he shouldn't even bother continuing with any of the conveyancing/mortgage applications that had already begun. Now I know that property it a cut-throat market, but these kind of tactics against first-time homebuyers or any homebuyer for that matter is just malicious, sneaky, under-handed and honestly despicable. I sincerely hope whoever manages your branch is sacking someone this minute for such disgusting behaviour. One star because you can't give less.
Dealt with these guys a few years back when I sold one of my properties through the Iver branch. Real professional service back then. I must say its refreshing to see that the standards haven't slipped through the years and especially as they have expanded. Just rented my flat out with them in Middlesex through the West Drayton Branch and they didn't disappoint. Quick, thorough and always there to assist me when needed. Nothings too much trouble with these guys. A real quality outfit that deserve success. Appreciated. All the best, Hugo
There should be more than 5 stars to rate excellent service that Romans West Drayton team provided. All the way from initial introductory call with Alf, through finding the tenant (which was very quick) for the property I let and doing all paperwork with Jodie was hassle free and pleasure to deal with.
Thank you so much! I wouldn't hesitate to use Romans lettings team again or recommend them to anybody who lets out a property in the area.
From the very first moment while dealing with Romans agents we have been impressed with their professionalism and effectiveness. The communication has been outstanding. Chloe guided us through the process of letting the property from the beginning (viewing) to the actual signing process. All the queries were quickly answered or clarified either by Chloe or our move manager Jodie. We really enjoyed the experience and looking forward to rent from Romans assured the we are well looked after as the tenants.