I would like to thank Charlotte Hood for her tenacity and communication throughout the recent purchase of my daughters flat. Not sure we would have managed to complete within our timescales without your efforts. Also thanks to the friendly staff who worked with us on numerous viewings nothing was too much trouble especially Trent. I would recommend Cameron based on our experience thanks again Jacqui
Worst agency ever! They have cost me so much money! I lost at least 500 pounds. If I could I would bring them to court! I there was a report bottom I would use that one instead! One star is still to high
Great service from Alf in lettings department. Friendly, efficient and knowledgeable about local area. I'm sorry to see my business transferred to a different office, ,I can only hope they're as good inn the new office
Since they have taken over from Campsie they been worst in every way. I been charged like anything when I left the property i was renting through Romans. Be careful you pay attention to every documents you get and the amount mentioned in that documents as well. Heathrow should get rid from Romans and give contract to someone who is more customer focus.
My experience was really good from the moment we started speaking to them. They made sure we were kept in the loop throughout the process and helped move things along where they had the knowledge to.
Thanks for all your help!
EXTREMELY POOR SERVICE - STAY AWAY !!!
I would like to highlight this company is a complete and utter waste of time, i have been trying to deal with Stephen L Whitley who is a senior partner in this company (commercial dept) and all he has done is waste my time, come and viewed my property back in November 2015 which I wanted to market to Let and i have been chasing him ever since with no real response only time delaying emails, considering they are the main commercial agents in the area i waited patiently for them, in the mean time with a simple advert in GUMTREE i temporarily let the property my self free of charge.
I would highly advice you stay aware from these time wasters, there are much better companies out there who are more helpful and pro active, i am extremely shocked and disappointed in such a poor level of service from a senior partner and especially a long established company - looks like they will be going down like Woolworths if they don't improve their service.
It makes you wonder how such companies can survive with such poor level of service as they are not interested and just mess people around. I am going to investigate them further and expose them.
what is there to say they do the same with any offers on already marketed properties ? How can you trust what they say ?
seriously do not bother wasting your time with them.
I STRONGLY SUGGEST YOU AVOID THIS COMPANY !!!
I have recently purchased a property through Coopers and dealt with Rico from start to finish. Rico was great throughout assisting me from viewing properties to explaining the sales process once I had found the right property. I was always kept in touch and the communication was great! Would always use Coopers again.
STAY AWAY FROM COOPERS. My boyfriend is currently trying to purchase a property that is being marketed by two estate agents, one being Coopers. They just phoned him, and flat out lied - told him they had a higher bid in place and he was going to lose purchase and he shouldn't even bother continuing with any of the conveyancing/mortgage applications that had already begun. Now I know that property it a cut-throat market, but these kind of tactics against first-time homebuyers or any homebuyer for that matter is just malicious, sneaky, under-handed and honestly despicable. I sincerely hope whoever manages your branch is sacking someone this minute for such disgusting behaviour. One star because you can't give less.
Falcon Property have worked closely with Romans for several years and the relationship can only be described as solid and robust.
My experience of my contacts at Romans West Drayton is one of the best. My phonecalls and emails are promptly answered in most cases by Alf. Alf puts me at ease with his knowledge and expertise. And I must give a big shout out to Dale!!!!!!!
I always feel confident to when I pick up the phone to ask for advise or guidance. Its why I have stayed with them for aeons. Long may it continue.
From the very first moment while dealing with Romans agents we have been impressed with their professionalism and effectiveness. The communication has been outstanding. Chloe guided us through the process of letting the property from the beginning (viewing) to the actual signing process. All the queries were quickly answered or clarified either by Chloe or our move manager Jodie. We really enjoyed the experience and looking forward to rent from Romans assured the we are well looked after as the tenants.