Joe Malin was extremely professional, approachable and everything I was hoping for as an agent. He showed me around a property and gave me all the guidance I needed and I felt I could approach him with any questions I had in regards to the lettings process. due to unforeseen circumstances we are not looking to rent anymore at the moment, but as soon as the time comes again, there is not another agent I would contact. Thanks again Joe, Great help!!
Really surprised that all reviews of foxtons are all good. I had gone through foxtons eventhough i never got good feedback from people as i liked the property.
This review was also posted in UK trust pilot but they try to be smart by reporting the review against guidelines, hence putting review on google reviews.
Here is my story with Foxton Pinner:
May 19- Visited the property in Pinner and finalised the deal. There was some guy called preetam who showed us the property , who didnt know anything and whatever he said was incorrect (Like who would manage property , thermostat).
June 19 - we came to know that Foxton has advertised same property for sell as well as rent which came as a shock, however it was too late us to back off.During this time, I had talks with director and Preet who were good though.
July 19 - I moved in , however there was some furniture missing and appliances were not working.When mailed the director , I didn't get response
It took us around 2 weeks with no appliance working and had to get food from outside
Oct 19 - The property was sold to new party and we continued as tenants with new landlord.
Dec19- There started a dampness issue in the property and reports showed that as it was top floor and roof was full of condensation , the property caused mould and it was difficult to stay
Jan-feb20- We had miserable time. My wife was expecting and the property was full of dampness and mould and landlord tried seeking help from management company and the company was not willing to invest as it was huge costs associated
Feb 20- The dodgy landlord asked us to vacant in mid of all this.And then deducted 750£ making false claims that mould was partially because of tenant's lifestyle as they wanted to recover the repairs costs
Mar20- Dispute was raised against the agency and the tenant by the agency.During this time, we realised that they have not updated landlord on deposits.
So, overall it was a nightmare experience. I would definitely not recommend foxtons to anyone
I have had good experience with letting my properties with Major Estates of Harrow. On purchasing a property from them and the after sale service was excellent. The Mortgage advise by both my daughter and I was very good and they helped me through the process. The staff are friendly and always helpful. Highly recommend Majors.
I had dealt with Danny previously when my parents were selling a property in Hammersmith and was pleased to find he is now working in Pinner where they are looking to relocate to. He has been a great help with both there sale and now there search
The Pinner Renting Team is nice and helpful but unfortunately,
the Property team lead by Nicola Martin was a nightmare...
The Property departament is trying now to get more stars via Selling department... Nice trick!
Very good experience with this estate agents with finding me my first flat. Always happy to help me with any queries I had. Very polite and efficient. Will be using them in the future and defiantly would recommend to family and friends. Extremely helpful. Alfie was a great help from start to finish
What can I say? One of the most disappointing agency I've ever worked with. Not that any has impressed me tremendously lately... If I were an undercover agent trying to find the most unprofessional work force in Hillingdon the letting agencies would have scored the highest points. About 95% of estate agents are purely rubbish, treating customers with fake courtesy and delivering absolutely nothing. Charrison Davis in Hayes and Christopher Nevill in Uxbridge topped the list as the most dishonest and misleading agencies I've ever dealt with. Pure lack of customer service they're making you feel like a useless beings, playing by no rules (although pretending there are), in the end gaining absolutely nothing, but wasted time and bitter taste. Somehow it all turned up well and I'm pleased I haven't secured contracts with them as I can only imagine what sort of business I would have ended up getting myself into with these type of business men. Simply disappointing! Am I proud to be English?
We have recently purchased our new house through Lawrence Rand. We have dealt with a number of estate agents throughout this process and without a doubt Lawrence Rand were the most professional, friendly, helpful and thorough. We dealt with Peter and Glenda who were both fantastic. In particular Glenda was amazing at chasing people in the chain to ensure we moved as quickly as possible which we massively appreciated. It really felt like she went above and beyond what other agents would do.
We moved in two weeks ago and I'm still receiving amazing customer service from them as we had some questions for the previous owners which Glenda is supporting us with!
Right now we never plan to move again!... But if we ever do Lawrence Rand will be our agent of choice.
TERRIBLE EXPERIENCE! We purchased our house through them in 2015. It all stared well, but as our offer got accepted and moved on to next stage the ordeal began. Our offer was accepted late July, we were told there was no chain and the seller is ready to move out as soon as we can get paperwork done. This turned out be a load of bunk. The seller used to "disappear" for weeks impacting the progress, not responding to queries raised by the solicitors. Paul Ryan who was dealing with the case from Lawrence Rand wasn't very helpful either. During the course he went on leave without giving an hint he was planning to do so. We never got any honest answers as to why the delay despite everything being in order from our side. Phone calls to his office or emails asking for updates rarely got returned unless the email was marked to Peter Lawrence. This was our first home purchase and with so much delay we were not sure what was happening, if there were to be gazumped, whether the deal is going to go through or not, it was very stressful for us. Finally we got the keys towards end of Nov. To our surprise the seller left all his unwanted stuff(mostly rubbish) behind. And he took away some of the fittings/fixtures that he earlier agreed to leave! When we requested Lawrence Rand if they can contact the seller and get the house cleared, all we got was "we will pass the message" and that's it. We never heard anything back. We were never given the contact details of the seller so there was no way possible for us to reach him. We also found out in the week that followed that someone else had signed up for Council Tax payment and another person had signed up for Gas and Electricity for the property. We managed to sort this out ourselves, not not sure how it happened in first place. Had Lawrence Rand been clear with their communication instead of keeping us in dark this experience would have been much better. I guess in a seller driven market, with properties in short supply and high prices, its the buyer which is at the receiving end and the estate agent only cares for the seller from whom ultimately the profits come! And today morning I received a phone call from them asking if I was interested in selling my house due to an increased demand for properties in my area! Good grief!
We used Whitleys because long before when we were thinking of selling, they sent someone out to give us advice on what to do to the house over the next six months. There was no guarantee of any business. We acted on the suggestions that Richard made. When it was time to sell we had a shortlist of three, and the deciding factor was that their contracts were easy to understand. They were also so sure of their business that you could cancel after only a few weeks.
The showing took only two or three weeks and they found a buyer at the top of the market.
Frankly, I wondered whether it was worth the money to use an agent, but I am glad I did now. I would recommend this family company and the twins Jonathan and Ben.
Bob Required field cannot be left blank
Terrible service, taken a year to fix a leaking shower which has caused much more damage to the property and still nothing has been done. Have offered to fix the problem myself as I'm fully qualified and insured to do so but still nothing. My children are in danger of the kitchen ceiling falling on them and yet nobody seems to care! Have emailed phoned and even visited them in person and still nothing. I bet if I was a day late on the rent they'd be phoning me repeatedly. Maybe they'll take notice of this as they won't be getting a penny more till it's sorted!