Abbotts - Cambridge

Cambridge

Abbotts - Newmarket

Abbotts Countrywide - Ely

Abbotts Countrywide - Haverhill

Abbotts Countrywide - Mildenhall

Abbotts Countrywide - Bury St Edmunds

Abbotts Countrywide - Sudbury

Abbotts

Leaders - Cambridge

Pocock & Shaw - Cambridge

Carter Jonas

Strutt & Parker - Cambridge

Hockeys - Cambridge

Terrible. The communication and feedback after each viewing was non-existent. The listing on RightMove was incomplete and had errors. No improvements were made as the weeks passed. I never got the feeling they wanted to sell the property.

Abbbotts provides excellent service alround, and in particular it's very responsive on the report for work. The system is easy and action follows fast.

Whenever we have reported a maintenance issue it has been dealt with efficiently. Olivia has been particularly helpful and responds to emails quickly.

I  am very happy with the service provided by the guys working at Abbots.

Since the beginning of the sale of my flat, Zak has been extremely professional, helpful and has arranged everything I needed to get my property marketed.
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I would like to mention the professionalism of all the team Sam, Anthony all the team i have dealt with all extremely helpfull and prifessional in their positions.

Thank you guys! Woukd definately recommend.

We've just settled into our new flat in Cambridge, and it is all thanks to the amazing help of Rachel at Abbotts! This is the second property she has helped us find, and she is nothing but helpful, attentive and dedicated. You feel like she genuinely wants to help you throughout the whole process. Rachel, once again, thank you!

A lively, enthusiastic and more than capable office. Driven by passionate professionals.

A big thank you to Zak for always being so responsive  and keeping us up to date with new properties.

I am very happy with the service provided by the guys working at Abbots.
Since the beginning of the purchase of our flat, they were kind, helpful and very very patient (specially with me).
Everyone I needed them I just needed to give a call and if by any chance they were not available, they were giving a call back afterwards.
I would like to mention the professionalism of Sam, Anthony and Rob (from Countrywide).
They are all amazing.
If one day I plan to search for another house or selling mine, I wouldn't doubt on contacting them again.
Thank you guys!

Peter Chapman was very helpful and did a great job of keeping us up to date with our tenancy and move. I've used a lot of agencies in Cambridge and Abbotts have definitely been the best.

As a tenant I had very bad experience with Abbotts countrywide. Until we placed the money they were interested about everything especially to pay fees for every single step.After few months we had a problem with the washing machine. We made 10-15 emails and few calls and a month waiting, then we decided to get our Landlord number. Two days after the Landlord showed up with a new washing machine and he said that nobody informed him from Abbotts. But that is just a small problem. When our contract finished and wanted to renew they asked us to pay again for reference checking . We had not really known the law so we paid it again and for contract too. Then just came up the next year and the agent started to lying that the landlord wants to make a reference again or we can pay 6 month upfront without reference checking, but to our landlord they said that we want to pay 6 month upfront. (They didn't know that we are in contact with the landlord) ???? Then when we told to them that is the third time we pay for reference, then agent said that the reference check had never done it. ???? Ok mate if never done it, then how had you rented out for us? Other thing that they never showed up for checking. So for Landlords is also the worst choice to use them. After few argument the landlord just kicked them out finally, but they had charged us again for renew the not exist contract. This agency is a real money  scammer and doing nothing to help  tenants or landlords. We wanted to bring the case to court but then decided to leave it and not waste our time for this 
cowboy branch.  We were very happy to leave them and never ever use again. Abbotts! please don't send me an automatic answer for this review because is not for you, but to inform people to avoid you. ??????

Abbots itself is ok and Alex was super proactive and nice when handling our end of tenancy. However, Countrywide is disappointing as we’re having a very hard time trying to get our deposit back. So I would avoid Countrywide and all its agencies as a whole.

Recently sold our house with Abbotts and would definitely recommend. Our sales negotiator, Anthony Reeve, made the whole experience much easier and took on the stress for us. He went out of his way to accommodate awkward viewing times and offered a first class service.

We met Sam from Abbotts to view a property we were interested in. We have met lots of agents but Sam was absolutely the best agent we met so far! He had all the information we needed , very professional and helpful. He took time to explain shared ownership scheme answered all the questions we had. Can't recommend enough

As I am looking houses to buy. Lee Morris from Abbotts really helped me a lot. She is very kind, honest and helpful. Also she explained all the details about the process for the buying scheme which was very very helpful!! I have been very lucky to meet her and get her help!  Thank you Abbotts and Lee.

I bought a park home after just two viewings from Abbott’s.  Although I didn’t buy the first one which I planned on buying, it was nothing to do with Abbott’s.  They made me aware of the second one and took me to see it immediately.  I fell instantly in love with it, made an offer and close on Friday!  It was such an easy and smooth purchase.  Lee and Sam were both amazing, professional and accommodating!  You can’t ask for better service than with them!  This has all been accomplished in less than three weeks!  Thanks for everything both of you, you’ve made me very very happy.

House sales may have slowed-up for the moment but Alex, Sam and Lee kept at it relentlessly. I'm very happy to sell my property with Abbots. While remaining professional I also appreciated a personal feel through the whole experience. (Steve Baker)

I have just started working with Abbots, and my experience as a buyer has been superb so far. Lee is very professional and is able to accommodate all my needs and as well as to offer me options I have not previously considered. Highly recommend!

As We were looking houses to buy. Lee Morris from Abbotts really helped us. She is very kind, honest and helpful. Also she explained all the details about the process and the house environment. We are lucky to meet her. Thank you Abbotts and Lee.

Very efficient service and much improved over the last 12 months. Had a response within 12-48 hours from one of the lettings team (usually within 12 hrs via email, text or phone call).

Excellent service provided by Lee Morris. She was prepared, well-informed and very personable; highly recommended.

Olivia provides a fantastic customer service in what can be a very frustrating market when you are a landlord. She is polite, conscientious, and has proven that she will persevere with any matter until it is resolved.

We recently moved in a new property. Both Amit and Alex were very responsive and helpful. Everything went smoothly. Thank you guys for your efforts and the excellent viewings you gave us.

We have been renting through Abbotts Countrywide Cambridge for a few months and have always had very good service. Recently we needed some repairs done to the property which Olivia Mindel organised for us. She was amazing, always friendly, kept us updated every step of the way and checked in with us afterwards to make sure we were happy with the results.

I had an urgent matter in the property before going on holidays and Olivia Mindel‘s response and quick actions was the main reason the matter was resolved on time! Her help has been fantastic throughout the whole time she’s managed the property.

Abbotts have managed my property for a few months and were very helpful during the renovations and later in letting the property.  

Alex Burch managed the process of checking tenants in and out and finding new tenants efficiently while keeping me in the loop at all times and responding promptly to my queries.

Olivia Mindel on the management side has been particularly helpful and efficient sorting out any issues with the tenant.  I recommend them to Cambridge landlords.

Amazing service and advice from Lee. Originally couldn’t get us a viewing to a property we loved but managed to sort us one out with short notice. Very professional and friendly throughout, kept us up to date with all communication and recommended Rob from Countrywide Mortgage Services who has also been phenomenal so far!

Abbotts have managed my property for a few months and were very helpful during the renovations and later in letting the property.  Olivia Mindel on the management side has been particularly helpful and efficient sorting out any issues with the tenant.  I recommend them to Cambridge landlords.

Abbotts Cambridge have been managing my properties for some time now and I have found Jessica in particular to be very helpful and efficient when any problems have arisen.
They are also very thorough with vetting prospective tenants and doing inventories.
I would have no hesitation in recommending their landlord services.

We recently needed to market our property under very difficult family circumstances. Sam Bendall from the Cambridge office was incredibly understanding, professional, courteous and obliging throughout the time our home was marketed by Abbotts. He displayed a refreshing ability to "think outside the box" and tailor his service to our unique family needs. I can't thank Sam enough for his time and good nature. What a relief to find such a gentleman in our hour of need!

Jessica is a really approachable member of staff at Abbotts and has always responded to my emails and calls in a professional timely manner.  She successfully rented our house out very quickly and we would certainly recommend her services to anyone looking to rent out their property.  Thank you Jessica

I have recently rented a property through Abbott’s and dealt with Jessica. I was working to a really tight deadline and she managed to get me moved in within a week. Highly recommend Abbotts for this efficient service, customer service and communication were brilliant.

Not all estate agents are equal -  David in your Cambridge office is certainly an example of "what good looks like"! 
He has been without doubt the best person I’ve dealt with during my recent sale/purchase of houses. Surpassing my solicitors without question. 
David’s professional and supportive approach from day one has been outstanding. His communication skills are exceptional and he’s a delight to deal with. 
Within my role at work; I manage a European wide Client services team. I wish I had a David! He will be an asset to any team he joins. 
I do hope David is recognised within his role as he, in my opinion, is the best representation of Abbots Cambridge you have.

I let out my property through Abbotts in Cambridge.  Whenever I visited or phoned the branch, all staff were extremely courteous and helpful but the manager Sarah went above and beyond to guide me through the process of becoming a first time landlord!  They found me some excellent tenants, have kept me informed on property inspections, etc, and rental income has been received on time.  Would definitely recommend!

Worked with David in regards to selling my father's property and he did a fantastic job, getting me what I wanted in a very short time.  Would definitely work with him again in the future.

I dealt with Sam Bendall from the Cambridge Office. He provided an outstanding professional service and no task was too difficult to carry out. I would have no hesitation in recommending Sam (or Abbotts) to friends or family.

David Monk provided first class service from start to finish. Nothing was too much trouble Abbotts of Ely offer everything you need and fantastic customer service we would not hesitate to recommend them. Well done team.

We have had a good experience with Abbots especially through our dealings with Garry. Our property rented out in under 24 hours of being advertised. Garry responds to emails swiftly and ensures we are happy landlords.

Sarah & the Lettings team were professional throughout when it came to listing my property for rent. Sarah was always in constant communication updating me on the letting process, helpful with advice and honest. Garry also updated me and done their best to try and find tenants for me. Very dedicated and I would recommend and use again. Thanks guys.

Abbotts and particularly Garry has been one of the most efficient, professional, pro active and approachable guys,  I have ever seen and dealt with before. I have been in the property space for so many years and have been truly impressed by the level of professionalism, honesty and integrity that Abbotts have shown in my dealings. Would be very happy to recommend and  suggest Abbotts and particularly Garry to anyone who is wanting to rent his property or take the property on rent!

Forgetful, uninterested and difficult. They forgot to show up when I was due to move in. They took ages to fix an extremely simple issue, and made me feel guilty for asking them to do it. And trying to get my deposit back has been a joke.

Unprofessional and unfriendly service, tenants and landlords beware!
High fees for doing absolutely nothing. They only call when they want the tenant to agree to something, are very rude and bully you into agreement, but ignore any requests going the other way. No information when moving out. Could NOT GET DEPOSIT back and no response to my email asking about the deposit for 3 weeks. Repeatedly had to call their deposits branch in Norwich, who always told me they would call me back but never did. Finally had to go through MyDeposits and adjudication to get my deposit back (3.5 months after moving out!!!). And yes, I understand it's the landlord who has to release the deposit, but you guys clearly don't bother to chase the landlord about it or email to explain the situation AT ANY POINT IN TIME. Watch out as they put the deposit into a scheme that's only insured (landlord actually keeps the money), which creates an incentive for the landlord to hold on to the deposit and have the tenant have to claim it back through adjudication!!!! In my adjudication, the landlord didn't even bother to present any response, they were clearly just trying to hold on to the money as long as they could!

That's Countrywide for you - they charge you the maximum (also if you want a reference for having paid rent on time!) but do the minimum.

My experience with Abbotts has been consistently miserable:

1. I wanted  to arrange a viewing (to buy) at a property in Girton and was told that I would have to wait 3 weeks as the tenants were away. When I arrived at the appointment I found that the property had been sold during that time! 

2. Before looking for properties to buy, we let a property through Abbotts. They initially quoted fees of over £600 to photocopy a tenancy agreement, more than double of any of their competitors. When challenged they reduced the fees to £300, still more than their competitors. I hate to think that people actually fall for this.

3. As a part of the fees we paid for a moving in inventory. We were pressed to sign a document saying that we had seen this and agreed to it. When I asked to see it I was given an OLD inventory and finally the agent  confessed to having forgeten to arrange it! By this point we were already moved in so the subsequent inventory was redundant, leaving both the landlord and us exposed.

Abbotts, in my opinion, are an unpleasant combination of greedy and incompetent. I will not view any properties that they advertise and I make my feeling known to everyone I know. This industry needs an overhaul.

Atrocious customer service. 6 weeks after moving out of rental property and still I haven't got my deposit back. Responsibilities shift from A to Z, "oh we don't deal with this here", "speak to X". X on the other side of the country doesn't care etcetc.  Avoid like the plague.

They took over the management of the property I initially rented from another agency. I was an ideal tenant, professional, quiet, not damaging anything, always paying bills and rents on time and cancelling all my utility bills when checked out.  The landlord refused to release the deposit and unwilling to communicate his reasons. This agency did not help me whatsoever to try to solve this problem. With a landlord unwilling to communicate and release deposit and with an agency unwilling to help, after 2 months I ended up opening a dispute in MyDeposit where the deposit was hold. Extremely disappointed.

Abbotts recently let my apartment in central Cambridge - within 4 days! I will definitely be using them again, they were professional and kept me updated throughout the whole process. 

Abbotts were fantastic. Leanne was particularly helpful; she was always ready to help with any questions and made our move into rented accommodation swift and easy.

A great office with great staff, especially a wonderful Lady called Leanne, so very helpful in our search for a rental property in Cambridge. 
Would strongly recommend Abbots Cambridge to any one looking for rental in this area. 

I would like to emphasize the good and efficient  service  I 'm  getting from the Cambridge office , especially from Miss Leanne Ellis.
I am living outside England and I hold a property in Cambridge which  is treated by Abbots. 
Miss leanne Ellis is always attentive and available to my requests, to my full satisfaction ! 
Thanks allot.
Itzhak Tovi     

Outstanding service.  Joshua S was proactive and clearly a talented and capable lettings manager.  He quickly understood my requirements.  He had an excellent understanding of the market.  We have used local, big estate agents in the past and the service was not comparable.  We are extremely satisfied with the excellent service received.  We are looking forward to working with you next year.

I used Sam Bendall as my chosen estate agent earlier this year and I made a great decision.  Sam was very approachable and extremely professional in all my dealings with him.  I was most impressed with the way he always tried to help finding solutions to any problems that came up during the selling process.  Although I have to agree with general opinion that selling and/or buying property is generally a rather stressful time, Sam helped to make it better.  I will always recommend that anyone selling or buying a property should speak to Sam first.

I was looking to purchase a property this year. The service I received from David at Abbots Ely was fantastic right from the first viewing. He knew my requirements, went out of his way to find the right property and did everything he could to complete the sale. Although, for reasons outside of our control, it did not go through, when I next come to buy a property David will be first person I contact. Friendly, thoughtful, thorough and professional.

Can not fault Abbotts estate agents Janet at the Downham Market branch who helped us find our first home was fantastic very efficient also so lovely you feel so calm I can not thank Janet enough for how much she has helped us! Janet listens to your exact requirements and takes everything onboard. I would definitely recommend the estate agents and Janet if your looking to buy a property you won’t be disappointed thank you so much again ????

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