Are Acres - Four Oaks Right For You?

Rushed telephone conversation today. Not at all professional. I was about to continue with what I was saying but the lady on the other end rushed me off saying 'Don't worry about it, bye' and put the phone down!!! I think some of the office staff need customer service training!!

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After being on the market for 8 weeks with a well known on-line agent and having had very few viewings and only one offer of £15,000 below the asking price, I decided to try my local Acres office at Four Oaks. I'm glad I did! Within 2 weeks I had an offer at the full asking price and 10 weeks later the sale completed. Acres staff were very friendly, knowledgeable and helpful. I had originally thought that on-line was the modern approach but I do feel that prospective buyers prefer to deal directly with a person when it comes to buying a house. Thank you Nigel, Liz and the rest of the team!

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“Choosing Acres and the team that came with that decision was the best choice of agent I could of wished for. From the first meeting with Nigel I felt assured the sale of my home would be a priority and not just one of many, no fluff and bluster, no inflated valuation, just an honest assessment of its value and a realistic view of the timescales involved.
I was particularly impressed with the follow up after every viewing and the team effort to get the sale through to completion.
I would thoroughly recommend anyone choosing Acres” Kevin W.

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Nigel and the team were amazing for marketing and sold property within a day.

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Pleased with their service from viewing and buying the house. Each time we communicate with them and the message passed over to the seller quicker than our solicitor. Able to get answers from them than from our solicitor. They also help our seller to push the exchange of contracts quicker and get in touch with my solicitor when we can't even get hold of our solicitor. Overall it is a good service from them.

They don't have much parking places in front of their stores. We had to park at Sainsbury and they have a limit of 20 Min. There is a pub nearby but not sure it is free parking. Lot of people park on road side near Tesco. Do leave plenty of time to find place to park.

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We purchased a property last year through Acres and they were a disgrace from start to finish. The initial phone call to arrange viewing was an arrogant affair, I dealt with Liz who talks to you like she is doing you a favour by letting you view the property. If you are lucky to be deemed “good enough” by Liz she will arrange a viewing at her convenience (even though the property was empty). On the day of the viewing the agent was clueless. She was unable to answer any questions regarding the property and couldn’t even find the keys to the back door. We decided to make an offer which was accepted by the vendor and arranged a mutually acceptable completion date through our solicitors. Everything was on track and going smoothly when a week before the agreed exchange date I was called by Liz who began shouting at me and asking why we were not exchanging before the end of the month. She said the seller was very unhappy and gave the impression the whole sale could fall through, which was stressful to say the least. I called my solicitor in a panic to see what the problem was and if the seller was still happy with the dates... they were. Turns out it was Liz who was unhappy because the completion date meant she missed her monthly sales target. So much for having your clients interest at heart. Absolutely disgraceful behaviour. Anyway the sale was completed on the scheduled date so bad experience over, right? Wrong! I was called by Liz who asked me to come to the office to collect the keys to my new home... but I had to come and collect them at a time that suited her. I arrive at the office on time and I’m met with a sour faced Liz who demands to see my photographic ID before she would let me have the keys, even though we have met several times before and she knows exactly who I am. I produce my ID, she plonks down a bag of keys on the desk and that’s it. No congratulations, nothing. She barely managed to muster a goodbye as I left the office. The only person with any credit is Nigel (owner of acres) who I dealt with briefly and was able to give me some good professional advice.

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So pleased with the service I have received off Nigel and the team at acres four oaks. put my house up for sale, got a great price and a sale within 2 weeks. The office was very professional and dealt in my best interests, not the buyers, which makes a change from most agents I have found. Seen a coupe of moans off buyers but as i say my estate agent is there to look after me not the buyer and get me the best price. Would use again, and highly recommend. Thanks all

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First of all, I was the first to place an offer of the exact price a property was being sold at. It was £360,000, Number 9 Grosvenor close, Four Oaks. After one week a staff member called me to place a second offer. I was in the hospital at the time with my son and due to my accent and the required silence inside of a hospital, he misunderstood me. I called back IMMEDIATELY and put in 369,000 for my second offer instead of the uncertain 363,000 I had said before, but she had confirmed the accidental one as my second offer. I and a friend went to their office to see their manager but instead I was met with rude staff and a lack of interest. The staff member claimed that she had even called the owner and confirmed my 369,000 even though she hadn't. I asked her specifically to show me the recorded call and she said ok but simply avoided showing me.

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