A Accommodation
The worst branch I have ever had dealings with. Do not sell a property through these people.... Read more
Seller
24th Jul 2023 (1 year ago)
M Power
It looks like an Estate Agent's you can rely on.... Read more
31st May 2023 (1 year ago)
P Crawford
Completely ghosted by mortgage advisor Heather Lindsey. Very unprofessional in her role and gives Allen & Harris company a bad name. Spent most of our appointment talking about herself.... Read more
21st Apr 2023 (2 years ago)
D R
Staff are great and very helpful ????... Read more
21st Feb 2023 (2 years ago)
S 9
I’ve requested a home report twice via the right move app and had nothing back. Checked spam folder etc…Other estate agents usually reply within 1 working day. So with this in mind there’s no way I’d spend money selling my house with yourselves for potential buyers to be ignored.... Read more
Seller
4th Sep 2022 (2 years ago)
K Fraser

2 occasions now I've asked for a Home report and they haven't sent one. The 1st time, I was completely ignored on a property and a week later they start sending marketing/spam e-mails with absolutely zero relevance to what I asked for in the 1st place. Then sent a home report after I asked them to stop sending marketing e-mails (which I never gave permission to do so) but advised that the vendor has accepted an offer on it. What's the point in sending a home report a week after requesting one when an offer has already been accepted? Yesterday I requested a home report for a different property and have been completely ignored again.
Every other estate agent I contact either already upload a copy of the home report to download (to save the time wasting exercise of requesting one) or will send one within 30mins of requesting one. Not sure why such a simple request seems to be so difficult for this estate agent.
On this experience I certainly would avoid selling my property through them, because if your deliberately ignoring potential buyers then as a seller you may receive less on the sale of a property than you could because Allen & Harris cant be bothered sending home reports which can then turn into viewings meaning more interest in the property.
Very unprofessional and certainly won't be going anywhere near this company again.... Read more
16th Mar 2022 (3 years ago)
C melvin
I recently bought my first home with the help of Brogan, the mortgage advisor. She was very helpful and made the entire process go with ease, I would highly recommend her to anyone who is considering to buy especially first time buyers as she is very patient and understanding throughout the process.... Read more
Buyer
8th Apr 2021 (4 years ago)
M Murphy
Don't trust these guys with your home I trusted the photographer to come in and put my landlord's flat up for let and when I came home my house was opened to the world, if you use these guys don't trust them in your home alone... Read more
Landlord
21st Mar 2021 (4 years ago)
lawrence
We recently bought our first home from a different agency, but used Brogan as our mortgage advisor. We were clueless tbh but 2 months after our first call we got our keys. Could not have done it without her and the wonderful lawyer she recommended at Gilson Gray... Read more
Buyer
8th Jan 2021 (4 years ago)
M McMillan
Bought my first home with the brilliant help of Brogan McKay, the mortgage adviser, at Allen and Harris Dumbarton. She made the sometimes confusing process quick and easy and was constantly available throughout this busy time. Would definitely recommend.... Read more
Buyer
6th Jan 2021 (4 years ago)
K C
I have bought my first home with my partner. We had spoken to other mortgage advisors and didn’t seem to get the ‘click’ and held off as we weren’t sure where to start.
We came across a property which we liked and were introduced to Brogan MacKay in August 2020. We found a home which we absolutely loved and it was with Allen & Harris.
It’s pretty scary buying your first home and having no guidance. Brogan was really professional and helped throughout the whole process. If we had any questions, Brogan was able to answer anything and everything. She was always in contact and still is.
We moved into our home on the 7th December 2020 and absolutely delighted we chose Brogan to be our Mortgage Advisor and will continue to recommend her to our friends and family. We’d also seek her help in the future if we were ever to buy again.
Thank you again Brogan & Allen and Harris team!... Read more
Buyer
11th Dec 2020 (4 years ago)
W rumsby
I dealt with Brogan Mackay and she was extremely helpful throughout my mortgage application and house purchase. Even when she was sick she was still working from home and chasing everything up for me.... Read more
Buyer
11th Dec 2020 (4 years ago)
S Donachie
We bought our first property with the help of Brogan and we couldn't recommend her enough. Brogan is a fantastic person who is completely empathetic and understanding toward your personal needs. She understands that the process of buying your first home can be so stressful. She is quick to respond and explain anything you don't understand. She walked us through the process and eventually managed to get us a suitable mortgage. She helped us to set our expectations around the property market in this difficult time and helped us secure our lovely home. Her communication was excellent, even responding when she wasn't in the office! She has even been in touch following the sale asking how we're getting on. Absolutely lovely person and hopefully will get to use her services again in the future!... Read more
Buyer
11th Dec 2020 (4 years ago)
D Sparks
Cannot recommend Brogan from the Dumbarton branch enough whose service was excellent throughout the purchase of our first home. What was expected to be a daunting prospect was made very simple as we were expertly guided through the whole process. All enquiries were answered promptly and we were constantly updated of progress even outwith normal working hours. Professional throughout, we look forward to dealing again in the future.... Read more
Buyer
10th Dec 2020 (4 years ago)
L Rea
Had the pleasure of buying our first home with the help of Brogan. Who provided a very helpful and professional service. Brogan kept me updated throughout and was great at explaining the process from beginning to end. Very friendly manner and made me feel like nothing was too much trouble. I hope to always have the pleasure of dealing with Brogan in future and have already begun recommending her to friends.... Read more
Buyer
9th Nov 2020 (4 years ago)
R Jones
I couldn't recommend Brogan from Allen and Harris Dumbarton branch enough, from the very start she was so helpful and knowledgeable and went out her way to help. I was completely clueless on how the whole buying a home procedure worked and she made it so easy for me. Next time I buy a home I will be requesting to have her deal with my purchase as she never stepped a foot wrong. Couldn't thank her enough.... Read more
Buyer
5th Nov 2020 (4 years ago)
A Myrbakk
just finalising the process of buying our first home and we honestly couldn't have done it without the amazing help from Brogen. She made us feel so well at eased and kept us informed in everything! Definitely recommend her if you're going through Allen and Harris dumbarton as she made it all so much easier!... Read more
Buyer
3rd Nov 2020 (4 years ago)
M Fairley
Brilliant experience from start to finish. From Mark's initial valuation and getting the sale setup, to Emily managing the sale and keeping me updated, I found the process effortless. Allen & Harris were not the cheapest (but nowhere near the most expensive), but the package they offered was by far the best value for money. I wouldn't hesitate to go straight to them in future.... Read more
Seller
6th Oct 2020 (4 years ago)
D Ross
Not only did this company get our valuation wrong, they then proceeded to post our home incorrectly on rightmove and other websites, when I tried to fix these errors I was told for months it would be done to which it never was. We then had no choice but to use another company as our home was valued incorrectly and being sold under incorrect details. They then proceeded to chase us for fees to cover there ridiculously poor job at selling our home. They chased the address they knew we moved out of, with threatening letters I have never received. The only reason it is sorted is because I was pro active In making sure my complaint was heard. There complaints process is non existent and I cannot believe they get away with calling themselves an estate agent who can't even put a home on right move correctly. The only saving grace was Leigh who was professional and went above and beyond for us.... Read more
Seller
23rd Sep 2020 (4 years ago)
C Keane
My partner and I were first time buyers, had met with mortgage advisors previously which was very hit and miss. We then heard of Brogan Mackay after contacting Allen and Harris regarding a property. We spoke and instantly felt at ease, understanding of our position, understanding of how quick properties were selling during these times and how quickly we wanted to act. Brogan always went above and beyond for us and what is a very stressful time as we have never been in this position before we were always reassured and guided to the best decisions and after months and months of house hunting, we were able to secure a mortgage. Brogan has always checked in with us, responded to what now seems like silly questions and always made us feel like we were her only clients. Professional, lovely and will be highly recommending.
Chris & Melissa.... Read more
Buyer
3rd Sep 2020 (4 years ago)
C Hayes
We had the help from mortgage advisor Brogan to help assist us with buying our first home. As first time buyers it was very daunting for us but from start to finish Brogan done everything to help us talked us through everything to make sure we understood clearly. So professional and helped our journey be a lot easier and stress free. Would highly recommend her!... Read more
Buyer
26th Aug 2020 (4 years ago)
J Davies
I had the pleasure of meeting Mark Docherty on Wednesday when he came to do my valuation. He was extremely friendly and polite and very informative about the marketing process without overwhelming me with information! He also got things moving very quickly to have my property on the market within the week. Excellent service so far!... Read more
Seller
28th Feb 2020 (5 years ago)
E Haddow
Informative. Easy to use Web site... Read more
28th Nov 2019 (5 years ago)
A Keith
Great service, offer on house within 24 hours of going live, staff always friendly and bend over backwards to reach your needs.... Read more
Seller
1st Sep 2018 (6 years ago)
T meekin
I have enquired about 2 properties both by telephone and have not recieved any come back regarding viewing the homes to buy. pity anyone trying to sell with them. Must be a nightmare for them... Read more
10th Apr 2018 (7 years ago)