T Lindsay

PLEASE READ AND BEWARE!
We had Allen & Harris Helensburgh Branch Manager Clayton McGuiness handle our property Sale, which initially started off in good faith with him coming to assess our property. After a thorough walk through of our property he very confidently gave us a "conservative" Offers Over starting figure we were more than happy with (his words). Clayton came across as the Consumate Professional and we were happy to be guided by his expertise. The next stage was an organised Home Report being carried out and Marketing photo shoot planned in. The date was planned for the photo shoot and the Surveyor arrived on the Monday, advising us we would have the Home Report by the Wednesday. Wednesday and Thursday came and went with no Home Report. On the Friday we then had a late phone call from Clayton, who very sheepishly advised that the Home Report came in at a staggering £40,000 lower than his initial "conservative" Offers Over" starting price. To say the wind was completely taken out of our Sails would be a massive understatement. With the snowball effect this MASSIVELY impacted on our house search and bid which was by now completely blown out the water. Consequently, our House Sale and House Purchase fell though completely, leaving us more than £1000 out of pocket in Fees and bitterly disappointed. It is our opinion that either the Helensburgh Allen & Harris Branch Manager or their Surveyor, or both, are completely out of touch with the Housing market. Please tread VERY carefully when choosing your Estate Agent. : Post discussing our concerns with Allen &Harris they refuted and denied all wrong doing and firmly laid the blame at their Surveyors door, Harvey Donaldson Gibson, claiming they were out of touch with reality (A&H Branch Manager Clayton claiming long conversations trying to get them to see reason) and advising us to pursue this avenue of complaint with Harvey Donaldson Gibson. In all honesty, it was the response we expected. One blaming the other. If nothing else but experience is to be gained from this, PLEASE consider your Helensburgh Estate Agent choice carefully. Slater Hogg & Howison apparently is the way forward for Professionalism, Customer satisfaction and overall good Customer relations in Helensburgh. Do NOT be hoodwinked by unprofessional half hearted companies like Allen & Harris. Learn from our experience.... Read more
Seller
28th Oct 2024 (20 weeks ago)
L P
My husband and I have just signed our contract with Allan and Harris and will be working with the Dumbarton branch. However, it was Clayton who came to the house to value and a second time with our contract. Clayton has been outstanding and professional in his work and is extremely knowledgeable of the area and value of our property. We can’t thank Clayton enough for making this process easy for us.... Read more
Seller
14th Apr 2024 (11 mo. ago)
Y javadi
Very pleased with them. Everyone in the Branch (led by Clayton) is friendly and helpful. They are quite professional and know what to do. I can't fault anything as they brought me a great experience. Thanks a lot.... Read more
25th Mar 2024 (11 mo. ago)
J McIntyre
Still searching for the perfect property. Would prefer more filters.... Read more
7th Jul 2023 (1 year ago)
M Russell-Jones
Colquhoun Square is blossoming... Read more
25th Nov 2022 (2 years ago)
A Gray
Our property is not yet on the market, but so far we have been very pleased with the enthusiastic and helpful service we have received from Mark in the Helensburgh office.
[update] We sold the property within a few days of it going on the market. Whole process very smooth, and the solicitors recommended by Allen & Harris gave us excellent service.... Read more
Seller
15th Nov 2022 (2 years ago)
D Moretti
Wonderful Staff. Coudn't be any more helpful... Read more
22nd Sep 2022 (2 years ago)
D Taylor
I recently sold my flat with Allen and Harris in Helensburgh. I cannot fault the professional service I received, from the Home Report, to the viewings, the offers and the sale. The agent assigned to me, Patricia Dean went above and beyond to assist me and she kept me up to date every step of the way. I could call her anytime if I had a question and she always responded promptly with a cheerful, helpful, friendly attitude. If Tricia wasn't there one of the other team members was always happy to help. Even the after care service is second to none. I cannot recommend Allen and Harris Helensburgh, and particularly Tricia, highly enough.... Read more
Seller
11th Sep 2022 (2 years ago)
Mark was a great help and guided us every step of the way.... Read more
Seller
21st Jan 2022 (3 years ago)
D Petrie-Colquhoun
Best estate agents in town, honest, punctual and polite... Read more
19th Oct 2021 (3 years ago)
M Mackay
Many thanks to Brogan for all her hard work in arranging the mortgage and accompanying insurance policies on our new home. Excellent communication throughout. Highly recommended.... Read more
Buyer
11th Mar 2021 (4 years ago)
C Purcell
Great service from the Allen and Harris team in the sale of our home. Mark was our very friendly Estate Agent who provided sound advice and great communication throughout. Brogan was our Mortgage Advisor and helped ensure we got the best deals for us in our mortgage and insurance policies. Great staff. Highly recommended.... Read more
Seller
10th Dec 2020 (4 years ago)
Efficient, knowledgable, friendly, professional, superb communicators at all times. Mark’s local knowledge and experience is second to none, the entire team at Allen and Harris were a pleasure to deal with. They handled the sale excellently with consummate professionalism, I would highly recommend Allen and Harris, especially Mark and his lovely team. Thank you... Read more
Seller
1st Dec 2020 (4 years ago)
J brown
I used Allen & Harris for buying and selling.
Mark, Trish & Chloe in the Helensburgh branch were superb. Very professional and met all demands and needs.
Kept me In the loop on every aspect, would not go elsewhere.
Brogan Mackay Mortage consultant.
Absolutely Brilliant, went above and beyond to ensure we secured the right mortgage for us. Very responsive to emails, very professional recommend to use 100%.... Read more
Seller
5th Nov 2020 (4 years ago)
D Sherratt
Excellent service ????... Read more
4th Nov 2020 (4 years ago)
L Fraser
I had a poor experience with an alternative estate agent and thankfully moved my house sale to Allen and Harris in Helensburgh. The experience could not have been more different. Mark Docherty and his team are fantastic. Professional, dedicated, trustworthy, friendly and knowledgeable about the area, I had more viewings and offers in two weeks than I had in 9 months elsewhere. There "going above and beyond" ethic is exemplary, and I would recommend them to anyone. You will be in safe hands. Thank you Mark.... Read more
Seller
6th Aug 2020 (4 years ago)
D Mitchell
As Buyers and new to the area, the Helensburgh team provided us with a great amount of knowledge to the area and surrounding areas of property available. They treated us with respect and didn’t just work in the best interested to the seller. Although we were not selling property, we felt that the service was exemplary and ensured we had access to viewings as and when they became available. Their communication between buyer and seller was paramount and we would not hesitate to be in partnership with Allen & Harris in future. Thank you so much to Chloe, Mark and Tricia for your amazing support and service!
Many thanks
‘The Mitchell Family’... Read more
Buyer
14th Dec 2019 (5 years ago)
E Moffatt
Mark and his team at Allen and Harris offered us an excellent service when recently selling our property.
They gave great advice and were really supportive in helping the sale progress.
They kept us informed by phone and email after each viewing and were always very quick to respond to any question or query, regardless of how small.
Would recommend them 100%.... Read more
Seller
11th Dec 2019 (5 years ago)
P Evans
An OUTSTANDING team. HIGHLY recommended. High standards of professionalism and empathic interaction. I have no regrets inviting Mark to market our property. Due to circumstances beyond our control Mark sold out property twice, each time within 1 week, at "over the asking price". To anyone considering selling their property I would recommend Allen and Harris with any hesitation. They are the best estate agent I have experienced over a 50 year span of moving home.... Read more
Seller
16th Jun 2019 (5 years ago)
C Higgs
Staff were extremely helpful whilst I was property searching in Helensburgh.
Ariella was always charming in the phone and nothing was ever too much hassle or trouble.
Thank you to all involved for helping me find my new home.... Read more
20th Sep 2018 (6 years ago)