After looking for a rental property for quite a while, which was proved to be difficult with the current rental market, Sophie went above and beyond to help me. Sophie as well as Paris were amazing and I cannot thank them enough!... Read more
Tenant
17th Dec 2024 (8 weeks ago)
Amazing experience with them. Alanis was so helpful in getting my flat sorted in record time. All the paperwork was put through so quickly and I was in there in less than two weeks from when I first applied.... Read more
Tenant
30th Oct 2024 (15 weeks ago)
Sophie and her Team were excellent. They kept in touch and gave me sound advice to achieve the best results for my rental property. I have used them multiple times and they have always delivered.... Read more
Landlord
28th Jul 2023 (1 year ago)
E anderson
Dan has amazing customer skills and was lovely and helpful showing us around our soon to be new home!!???? we can definitely tell he loves his job!! His attitude on phone and in person was so kind!! Highly recommend... Read more
17th Sep 2022 (2 years ago)
What an Absolutely fantastic team! Hannah, Paris & team have always been so helpful. My family & I cannot recommend the rental & sales team enough. Thank you all... Read more
Tenant
9th Sep 2022 (2 years ago)
J Frederick
I contacted the office enquiring about a property. The team were very helpful and couldn’t do enough for me. When I look to sell my property in the near future I will definitely use these guys... Read more
9th Sep 2022 (2 years ago)
C Jia
I started looking for a apartment in May, and I saw this agency from zoopla. The photos are good, but their service is 100 times worse than the photos.
The person only stood there when view the property, and can't answer any information about the property. They will never reply to your email. Even you walk in their store and tell them which properties you are interested in, they would say they are too busy and just WAIT!
I went to Europe at the end of July, so I hope I can view the property by video. I made five phone calls before they answered, no confirmed my information or the viewing time. The next day, I called again to confirm the viewing, and the man just perfunctory said that they would send me a video next Wednesday without check what's my email address. I have found my apartment for 22/23 years, and I haven't received my video yet.... Read more
7th Sep 2022 (2 years ago)
D Dunkley
I recently purchased an apartment and I was dealing with Hannah at the Pontcanna branch. She was very professional and on the ball with the sale, least to say, it all went smoothly. Happy client.... Read more
Buyer
1st Sep 2022 (2 years ago)
C Knight
I have used Allen & Harris for both purchasing and the letting of my property! Sophie & Hannah especially stood out for me. There wasn’t anything that was an issue for them, they guided me through both parts of the process. I couldn’t recommend Allen & Harris enough if you are looking at buying and letting your property!... Read more
Landlord
12th Aug 2022 (2 years ago)
C Buchanan
I used Sofia for my mortgage, and she was absolutely incredible throughout. Due to my self employment there is only certain lenders I can choose, and Sofia had done so much research even before I saw her for a consultation. I had spoken to a few people before her who were not sure on mortgages in my position, so if you are self employed or in dental/medical professions she is very knowledgeable and does so much work to help you through the process. From beginning to end she has been so helpful and I really felt she had my back during a very lengthy and complicated (due to unforeseen circumstances) purchase, especially since I was a first time buyer. I would recommend her to anyone looking for a mortgage, especially anyone who is a first time buyer as she makes everything so clear and if I am honest my involvement was very limited during the process so made it as simple as possible .... Read more
14th Jun 2022 (2 years ago)
G Davies
Nothing was too much trouble for Jean , Hannah and Josh.From the initial enquiry , suggestions of available properties and viewings that were arranged around times to suit us travelling from North Wales which we did on numerous occasions viewing several properties and revisits to those already viewed. Thanks for making the process as stress free as possible.... Read more
30th May 2022 (2 years ago)
Allen and Harris are extremely helpful and always show amazing customer service. They went above and beyond to help me with finding a property and made the experience stress free. I would personally recommend them to help you find your next home.... Read more
Buyer
19th Apr 2022 (2 years ago)
J Wood
Josh and Hannah at Cardiff arranged everything super quickly and smoothly. They kept me up to date every step of the way and were there to help 100% of the way. Absolutely amazing individuals. Josh was utterly fantastic. Will recommend to everyone.... Read more
19th Apr 2022 (2 years ago)
M Hughes
Fantastic service from Jean and his team in securing an excellent price and supporting us all the way through the sale process to completion.... Read more
Seller
13th Apr 2022 (2 years ago)
R DAVID
Excellent service and professionalism at all times.
Very friendly and hard working staff who ensure your move is as seamless as possible.
Many thanks Jean,Hannah and Josh.... Read more
12th Apr 2022 (2 years ago)
S Srivastava
Sophie and members of lettings team (Gemma) in Cardiff arranged the letting quickly and smoothly. They kept us up to date with what was going on, were always ready to help and quick to respond to queries. Very professional and efficient. Can’t praise them highly enough.... Read more
Landlord
31st Mar 2022 (2 years ago)
J Dutka
Thanks to the great team at Pontcanna who dealt with the sale of our beloved family home.Special thanks to Jean whose professional advice and availability really helped us during this stressful time .... Read more
Seller
31st Mar 2022 (2 years ago)
R Agostini
I rent my properties with Allen and harris, they are fantastic, special thanks goes to Ms. Katie Duke and all her staff!... Read more
Landlord
28th Mar 2022 (2 years ago)
M davies
Allen & Harris been dealing with our 1st rental. 1st class service, feel confident and happy with how everything has been handled. Highly recommended... Read more
Landlord
24th Feb 2022 (2 years ago)
E WOODHOUSE
So happy you guys saved us after an awful experience trying to sell with someone else last year. Jean, Hannah, Sophia and all the team in Pontcanna have been super helpful and had a professional service from start to finish! Thank you guys!... Read more
Seller
12th Feb 2022 (2 years ago)
G Appleton
Sophie and the team were really efficient and helpful getting my rental sorted. They are friendly, helpful and made the process of navigating all the forms really easy.... Read more
Tenant
26th Jan 2022 (3 years ago)
M Alrasheed
Big thanks to Sophie and the team for sorting out my application quickly and professionally. She's been very helpful and responsive since I applied for the property and moved in. The responsiveness I got from her I did not get from any agent/agency during the summer months!... Read more
Tenant
7th Nov 2021 (3 years ago)
C Hui
Big thanks to Sophie! She processed my renting application quickly and professionally. My family arrived last week and they are happy with the place!... Read more
Tenant
17th Aug 2021 (3 years ago)
D Jenkins
First-rate people. They know what they're talking about. Very reliable.... Read more
6th Aug 2021 (3 years ago)
C P
The Lettings Team at Pontcanna namely, Sophie, Paris, Jemma and Katie have been fantastic in dealing with my recent lettings. They were truly professional, attentive and joy to deal with. We will most definitely use them in future and have no hesitation in recommending them to other landlords.... Read more
Landlord
20th Jul 2021 (3 years ago)
S Hill
I have always found the agents to be most helpful and supportive while managing my rental property. Thank you for your professional approach and helpful advice.
I recently put the property back on the rental market and the team at Pontcanna found me tenants within the first day of viewings. The process of getting everything set up was made as easy as possible - thank you!... Read more
Landlord
24th Jun 2021 (3 years ago)
Jodie
The lettings team have arranged two tenancy agreements for my flats. They have been quick to answer queries and respond to my questions and have been flexible when unforeseen circumstances have arisen, dealing with them in a calm and professional manner. Jemma in particular has been great and I wouldn't hesitate to recommend the lettings team.... Read more
Landlord
2nd Jun 2021 (3 years ago)
N Price
I was very happy with the service Allen and Harris provided setting up a new tenancy. The branch is very helpful.... Read more
Landlord
26th May 2021 (3 years ago)
C Glover
The property was let very quickly and process smooth and professional.... Read more
Landlord
30th Apr 2021 (3 years ago)
M m
The letting of the property was dealt with in a timely and professional manner. All questions were answered promptly and and the collection of keys and moving in process was down hassle free... Read more
Tenant
12th Apr 2021 (3 years ago)
N Lawson
Really positive experience using this agent for both lettings and sales. Paris assisted me in finding a short term rental property.
Francesca has also continued to help me in finding my new home.
So far 10|10 experience.... Read more
8th Apr 2021 (3 years ago)
V Ballard
Paris Atkinson is my point of contact at Allen & Harris. Paris has always been very quick at dealing with any property issues and is very helpful when it comes to liaising between myself and my tenants.... Read more
Landlord
8th Apr 2021 (3 years ago)
R Perry
Moving house is always so stressful, yet Allen and Harris have made the whole process stress free, from sorting me with a viewing opportunity asap to keeping me updated through out my application. Even down to making collecting the keys super quick and a time that worked for me around my busy schedule. the staff were very friendly and i couldn't recommend them any higher.... Read more
Tenant
8th Feb 2021 (4 years ago)
D Bakker
Excellent and friendly service where the staff were extremely helpful and supportive.... Read more
29th Jan 2021 (4 years ago)
E Jones
I have been on loads of viewings with Francesca since just after Christmas.
She has made my first time buying experience SO much fun.
She is full of fun and laughter and knows her info about the local area.
Highly recommended.
Thank you again... Read more
Buyer
27th Jan 2021 (4 years ago)
E James
I would highly recommend this agency. Been in contact with a great team, extremely helpful with the renting process from start to finish!
One agent in particular Sophie has been with us all the way and any concerns she's been able to help us out.... Read more
Tenant
20th Jan 2021 (4 years ago)
M Taylor
Excellent service, guided me through a very tricky sale... Read more
Seller
20th Jan 2021 (4 years ago)
V Smith
I have to say that the team (especially Sophie) in Pontcanna were amazing at getting me moved in record time! They were helpful, provided information quickly and responded to all my queries. I would definitely recommend... Read more
Tenant
22nd Dec 2020 (4 years ago)
P Natarajan
Thanks to Paris and team, we were able to rent a house within our timelines in the exact location we were hoping to get.... Read more
Tenant
15th Dec 2020 (4 years ago)
C Green
We absolutely cannot thank Allen and Harris enough. After a gruelling 2 months of trying to get a property and being let down right at the last hurdle we thought we had lost our chance.
It took 3 weeks in total from a viewing to moving in day! The contact back was amazing and the help every single day was brilliant. They definitely go above and beyond.
The professionalism was of the highest standard, even though we are going through a pandemic.
The staff are the best.... Read more
Tenant
27th Oct 2020 (4 years ago)
M Serpi
very happy with their service, excellent team and very professional. highly recommend them!... Read more
1st Oct 2020 (4 years ago)
K Dunkley
HIGHLY RECOMMEND!!! I recently used Allen & Harris Pontcana, when relocating back to Cardiff from London. The team were very efficient and provided quality customer service. I would highly recommend.... Read more
Tenant
21st Sep 2020 (4 years ago)
F Ebrahim
Extremely grateful for the service we received from Paris Atkinson at Allan & Harris. Professional, efficient, friendly and kept us informed throughout the process.
Thank you Paris!... Read more
27th Aug 2020 (4 years ago)
K Laurence
The staff are very professional and helpful I have used this Pontcanna Office for many years and I am always very satisfied with the service I receive... Read more
5th Aug 2020 (4 years ago)
M Hole
Allen and Harris Pontcanna staff have always been very friendly and responsive to our needs as a landlord. They have always found suitable tenants quickly and any problems have been ironed out quickly. Professional service highly recommend.... Read more
Landlord
23rd Jul 2020 (4 years ago)
J Williams
Extremely good service, helpful and professional, even during lockdown. Nit as snobby and parochial as some other letting agents close by, I always go back to A&H. Thanks Katie Duke.... Read more
28th Jun 2020 (4 years ago)
A Parrington

Katie and Sophie were prompt, reactive and helped us arrange a new property in an incredibly short amount of time.
With current circumstances, and our tenancy in our old property quickly coming to an end, it was beginning to become quite stressful to organise a new property.
We weren’t able to view the property in person at the time but Katie very kindly recorded a video of the interior and answered any questions we had.
Most importantly, in a matter of a week or so Katie was able to sort out all of our paperwork and ensure that we had completed everything we needed to move in such short notice.
The process was straightforward, fair and with a great deal of communication from the agency the whole time. Everybody was very helpful and made the whole process effortless.
We’ve had experiences with agencies before that made the process tiresome and confusing, with surprise forms at every corner, but this was not the case with Allen and Harris. In fact I think we’ve already had more communication with Allen and Harris than our last two agencies over two years.
Our new tenancy is managed by the landlord so I’m not able to comment on their management ability throughout a tenancy. But I’m sure they exceed at this too.... Read more
Tenant
25th Jun 2020 (4 years ago)
M Osborne
Fantastic service from Allen & Harris estate agents, special thanks to Sophie for helping us move to our new rental property made the process easy for us.
Thank you... Read more
Tenant
20th Mar 2020 (4 years ago)
K Crawford
Sophie from Allen and Harris found us a tenant for our house in no time at all. It was only a few days between us asking her to market our house and the tenants moving in! It was incredibly quick and seamless. She answered emails promptly and the whole thing went without a hitch. A super-efficient young lady and an excellent service all-round.... Read more
Landlord
3rd Mar 2020 (4 years ago)
E wilson
Kelly has been incredibly helpful and very fast at responding. She’s very friendly too and has made looking for a place easier.... Read more
1st Mar 2020 (4 years ago)
P simpson
Friendly knowledgeable stall , nothing's to much trouble. Great to deal with , highly recommend .... Read more
22nd Feb 2020 (4 years ago)
N Patel
Thank you to Katie and Sophie for a seamless experience in finding a new tenant. You were extremely helpful and minimised my involvement in this process. I would recommend you wholeheartedly. Thank you.... Read more
Landlord
18th Feb 2020 (4 years ago)
J Wing
Callum was personable and professional in showing me a range of excellent properties based on my search criteria. He knew what I was going to ask and had all the information ready to hand. Excellent service.... Read more
10th Feb 2020 (5 years ago)
R Edwards
Excellent service from Katie and Sophie. Found a new tenant for me very quickly and handled everything swiftly. I can thoroughly recommend their rental services.... Read more
Landlord
17th Dec 2019 (5 years ago)
R (Rs071)
Allen and Harris helped smoothly move into my rented home, my Agent was very friendly and approachable and was always on hand when I needed her. Hopefully they keep up the good work and I have a pleasant experience for the rest of my time here as I did at the beginning of my time. Thank you very much Allen and Harris I appreciate how easy you made things and how friendly you were to me.... Read more
Tenant
17th Dec 2019 (5 years ago)
S Cai
I have received a very good service. The staffs from the Pontcanna branch are proactive and helpful. In particular, Sophie Davies and Katie Duke quicklly deal with all my questions and requests. I highly recommend the service from Allen & Harris Estate Agents in Pontcanna branch.... Read more
7th Nov 2019 (5 years ago)
L Thomas
We purchased the property 2 year ago and had a very smooth transaction, recently have now rented and again very smooth and easy to deal with Allan & Harris and their professional staff.... Read more
4th Nov 2019 (5 years ago)
G Fox
Have received a really good service from the Pontcanna Office , have not had to worry about anything. The tenant who was there moved out after 6 months and the agency had a new tenant lined up , who moved in on the same day , seamless transaction. The only reason I gave them 4 stars and not 5 is there are a lot of staff in different offices geographically who have different jobs and I find it difficult to remember who does what , having said that it may be because I am new to this agency and am only with them 8 months now. I have found all the staff very professional especially Sophie in renting who was my first port of call.... Read more
Landlord
25th Oct 2019 (5 years ago)
J Davies
Tim and the team at Allen and Harris were amazing. My wife and I were buying our first home and Tim helped us through every step of the way. When we had draw backs with contracts and legal issues, Tim investigated for us and helped resolve them. We felt like Tim was on our side the entire time and It was great to have his experience guide us.
I would highly recommend Allen and Harris to any first time buyers.... Read more
Buyer
14th Oct 2019 (5 years ago)
R Sullivan
I’ve just remortgaged using Michael Harrison from Allen and Harris in Pontcanna, I cant praise him enough! He made it all so easy, he was professional, efficient and always available. I would thoroughly recommend Michael to anyone looking for a mortgage advisor... Read more
12th Oct 2019 (5 years ago)
O Dudosky
Best Agency if not in Cardiff at least in Pontcanna an Canton Area!... Read more
11th Sep 2019 (5 years ago)
E Expert
I am very gratefull for the great and very professional service received in this agenzy, especially from Ms Duke. Thank you!... Read more
11th Sep 2019 (5 years ago)
H Ovenstone
Great service from everyone at Allen and Harris. Best estate agents in Cardiff by far. Helpful, quick and lovely staff.... Read more
27th Aug 2019 (5 years ago)
T Royal
I have recently use the lettings team at Allen and Harris Pontcanna to find a tenant. I dealt with Katie the lettings manager who was really helpful throughout the whole process and I will definitely be returning whenever we need new tenants. Thank you Katie.... Read more
Landlord
27th Aug 2019 (5 years ago)
M Cik
I have used Allen & Harris as my letting agent to let my BTL apartment in the city centre.
I dealt with Katie - Lettings Manager and I have found her super helpful and always replying to any of my queries very promptly! 5* for Katie.
4 star review as I felt Katie was slightly let down by other departments/processes as part of the Sequence property, which weren't as quick to deal with stuff and Katie had to chase them on numerous occasions.
All in all, I am happy with my experience and as they also managed to find tenant very quickly I will used them again at the time of renewal.... Read more
Landlord
12th Aug 2019 (5 years ago)
S Emery
Excellent service by Sophie and the team at Allen & Harris Pontcanna branch, who dealt with our inquires in a highly professional manner. They helped ensure our move was a smooth, speedy and trouble-free process. Highly recommended.... Read more
21st Jul 2019 (5 years ago)
H Conferencing
Thank you for your efficiency and professionalism, it was much appreciated. Highly recommended.... Read more
18th Jul 2019 (5 years ago)
A Sharma
I was urgently looking for accommodation in Cardiff.
Paris Atkinson from Allen & Harris was really very helpful and prompt on the case. He was always available on call or email, whenever we had any query. He also sorted things out for us quickly. We surely recommend Allen & Harris for renting properties ...!... Read more
Tenant
12th Jul 2019 (5 years ago)
A Sharma
I was urgently looking for accommodation in Cardiff.
Paris Atkinson from Allen & Harris was really very helpful and prompt on the case. He was always available on call or email, whenever we had any query. He also sorted things out for us quickly. We surely recommend Allen & Harris for renting properties ...!... Read more
Tenant
12th Jul 2019 (5 years ago)
D Marshall
Great company to deal with, with very friendly staff. I dealt with Katie and Sophie who were both extremely helpful. The flat was on the market for less than 2 weeks and the tenants were then moved in very quickly. They arranged everything for me, taking the stress of renting away. Any queries I had who responded to very promptly. 5 star service, Thanks... Read more
Landlord
19th Jun 2019 (5 years ago)
L Hatton
I have several properties I rent out with Allen & Harris Pontcanna. I find all of the staff in the branch very helpful and professional, they are always there to answer any questions I have and nothing is to much to ask! I would highly recommend Allen & Harris Pontcanna, as all of the staff are welcoming and friendly! Can’t thank them enough for all of there help over the years.... Read more
Landlord
9th May 2019 (5 years ago)
M Buhociu

I had one of the worse experiences with the letting staff of this agency and I would suggest anyone to try to avoid this branch as much as possible. They are a true example of lack of professionalism and they are as deceitful as anyone can be (not surprising for letting agents, anyway). When our tenancy ended (after 3 years), two agents of this branch (Mark Hinton and Syreeta Alexis) made a claim of £360 on our deposit. As proof of how unprofessional and deceitful these individuals are, these agents included in the claim for our deposit: cleaning of a carpet in a kitchen that only had tiles as flooring, a kettle that wasn't the landlord's, and a rack bolt key for which they asked £20 (when this costs only £1.50). To top it all, when we went to TDS with our case, it turned out that they were using a check-in report that was done A YEAR BEFORE we moved into the property!!! Needless to say, TDS found these claims unsubstantiated. Please avoid this agency and these two agents in particular! I informed everyone that I know about this and will make sure as many people as possible find out about the execrable practices and unprofessionalism of this branch.... Read more
Tenant
9th May 2019 (5 years ago)
G Hesp
I have used these guys for years now, always pleasant to deal with and very professional Sophie, Dave, Harry, and the team have always provided quality tenants are of whom have stayed 3 years plus
I would definitely recommend them... Read more
Landlord
9th May 2019 (5 years ago)
C balf
Exceptionally service!... Read more
8th Apr 2019 (5 years ago)
J trafford
Having bought a flat through Allen and Harris and had a really good experience we decided to let through them also. From the initially meeting through to suggestions on pricing, finding a quality corporate tenant the process led by Sophie has been brilliant. Highly recommend!... Read more
Landlord
26th Mar 2019 (5 years ago)
K Omer
I found the mortgage advisor in Poncanna Allen and Harris, Chloe Taylor-dominguez extremely helpful, not only did she see me without appointment but she also answer all questions and kindly did all searches to find me the best mortgage available within 1 and half.
I found her kindness patient and knowledge in the market extremely refreshing and would be recommending her to all my friends and family. Thank you Chloe... Read more
27th Feb 2019 (5 years ago)
B Santos
I had some urgency in finding a new place and Allen and Harris was the right choice.
They provided me with a variety of renting options for my budget and have been very effective in arranging viewing in a short notice period.
They handled all the necessary checks on time for us to move in which turned to be very convenient.
I have been renting an apartment with Allen and Harris for almost 6 months and they have been very responsive to all my queries and supportive to make sure all goes well. I would highly recommend them for a high quality service!... Read more
Tenant
18th Feb 2019 (5 years ago)
S Nicholas
Beware when putting a big deposit down on rental properties. If you can't seal the deal for whatever reason, you may lose it. I must add that I did receive my deposit back after following the complaints process.... Read more
Tenant
14th Feb 2019 (5 years ago)
T Aspros
Me and my wife decided to sell our house with Allen and Harris as when they came out to us we thought they were good how very disappointed with the service and advice we were given to use the solicitor that they recommend useless as we had to chase up everything took 6 months for the whole process to go through bearing in mind the house sold in a week will not be using to sell or will not recommend. The only saving grace for this company is there financial advisor is fantastic shame about the rest of the company... Read more
Seller
13th Feb 2019 (5 years ago)
S Watkins
The letting staff at Allen & Harris have been brilliant! I am a new landlord and their knowledge of the area, current marking and advise has been second to none! I would recommend the Pontcanna team to any landlord looking to rent their property!... Read more
Landlord
1st Feb 2019 (6 years ago)
E haddock
We have been speaking with Chloe who has given us so much help and confidence when looking for our first home. Very polite and friendly manner
The Pontcanna office is always a friendly environment, it really makes you at ease during a time which can be so stressful! Thank you very much for all your hard work!... Read more
Buyer
29th Jan 2019 (6 years ago)
S Isaac
Had to constantly chase them up as they never returned calls. The apartment I was after then got taken off them by the landlord (probably as they hadn't managed to let it out in over six months!), which ended up with another agency. Not surprising really, I'd avoid at all costs as either a tenant/purchaser or seller. Completely useless.... Read more
3rd Dec 2018 (6 years ago)
N Alwan
Awesome experience... Lettings team were a great help in finding us a property. Highly recommended!... Read more
Landlord
22nd Nov 2018 (6 years ago)
A Lazlo
Unpleasant experience as they continue to telephone and send emails despite my repeated requests for them to stop. I wonder if they try to upset all property buyers in a similar way........ Read more
Buyer
20th Nov 2018 (6 years ago)
C Woof
All the staff were most helpful in helping me find my rental!! Would highly recommend!... Read more
Tenant
23rd Oct 2018 (6 years ago)
K Bell
Always really good service, cannot thank David in the lettings dept enough, the best agents in Cardiff... Read more
Landlord
18th May 2018 (6 years ago)