My lettings negotiator was Isabella and she was fabulous. She clearly understood my requirement, suggested proper home viewings; spent quality time, transparent, communicative and follow-up. Thanks for your support and well guidance, hope to work with you again.
The service I received from Sarah was horrendous! She was extremely rude, made excuses that she has been busy.
We arranged to meet up but she never turned up and did not provide a reasonable explanation.
I will not use Foxtons again.
Brilliant!! Being a property developer I have dealt with many agents over the years however haart are by far one of the very best. Their customer service is fantastic, I dealt with the branch manager Maxine and also Daisie who are both very friendly and knowledgable. They know the property market inside out in Harrow and the surrounding areas. If you are thinking of buying a property, they are the ones for the job, give them a shout! Highly recommended to all.
Really REALLY poor form from this estate agent. After a viewing a property last Thursday we investigated the market and emailed Haart's representative, one Mr. Wais Dawlazie, with our carefully considered offer on the afternoon of Friday 29th September.
With no answer three days later I went onto Haart's website chatroom and was told by someone called "Chloe" that "my manager Mr Dawlazie" was in fact called "Qais", not "Wais", and had misspelt his own name and email address in his communications to us not once but three times, hence the absence of a response to my email. She added that such misspelling can happen easily. Then she said she didn't work in his office and couldn't reach him. So how was he "her manager" then?
I called his office today (Monday morning) and he confirmed that his name really was Wais (NOT as young Chloe insisted then) and that following our offer last Friday, sent from my email address, his reaction was to call my partner instead to discuss the matter. He left her a voicemail promising to call her back on Saturday but didn't, and on Monday (today) claimed he had been too busy to call back on Saturday. Really? An estate agent is too busy to pursue an offer from a buyer? Too busy to start the negotiation and sale process??
He then told me today that all offers would have to be qualified first by his mortgage adviser, one Mohit Mehra, and this at the seller's EXPRESS REQUEST as "they have been stung in the past". Strange for a property that has only been for sale for three weeks - not much time to get stung there. Stranger still that a private seller would ask an estate agent to give a buyer - who already has a mortgage arranged elsewhere - mortgage advice as a means to validate an offer on their property.
Meanwhile today my partner pointed out to Mr Dawlazie the open house event scheduled for the house of interest on 7th October, this coming weekend. He denied this fact vehemently, insisting the open house in fact took place on 30th September and asked my partner what made her think the event had yet to happen. She directed him to his (and Haart's) own website where the property's open house event is clearly marked for 7th October.
After emailing to ask why we needed to meet his mortgage adviser when we weren't seeking any kind of financial advice from Haart or its partners, I called Mr Dawlazie again to ask why he felt this meeting was necessary and told him in no uncertain terms that I wasn't going to waste my time with it. Without a word of argument he promised that he had already passed our offer to the seller and would not need us to present ourselves before his mortgage adviser after all. Quite the opposite message to that which he had given my partner only a few minutes earlier.
Mr Dawlazie takes a very different approach with my partner compared to me. Later today he called her again, repeating his words in a subsequent email written as poorly as his speech was incoherent and mumbling, to express his disappointment at our offer. He mentioned both on the phone and in his email that Haart had after all just sold another house on the same street for £550,000, some £50,000 above the asking price for the house on which we had made our offer.
Were we supposed to know this amazing fact? Does he think all houses on this street are identical and to be sold for the same price? Is this why he thinks we should increase our offer? What a STUPID comment to make to a prospective buyer. Perhaps Mr Dawlazie was looking for a round of applause. Maybe he learned his negotiation skills in kindergarten last week but I'm afraid I'm no longer interested in dealing with this raving, educationally subnormal estate agent. Chances are he never even passed our offer to the house's current owners as promised.
My sympathies to the poor sellers of the property concerned - at this rate they will be lucky if Haart manages to bring any buyers whatsoever to the negotiating table.
Thought I would treat my wife to a couple of days at the top hotel what a wonderful experience for her to join me on a business trip and be treated like the lady she is to me
For a place that stands for impeccable service, we receive appaling level of attentiveness from the staff at the afternoon tea/ dinner service. Its the holidays and they must have been busier than usual but overwhelmed is not something I expect given their reputation. Definitely not worth the spend and time.
I would highly recommend The property shop! They are very friendly and willing to help in any way possible.
Terrible and rude staff. I booked a viewing at 12 and drove for half an hour but the agent was not there and after calling him 3 times he said he was at the meeting and forgot the appointment!!! The only thing he could say was to book another appointment which I declined
I was looking to rent around the Harrow area and Grace was fantastic in helping me to achieve this. Pro-active with a new property that came on to the market, prompt communications, and a professional, open approach throughout. I would highly recommended Hinton & Downes!
I was shown a 1 bed flat I really liked because of the price and location. The next day I put down an offer for the property. The lady never bothered to reply. I have emailed her,sent her emails, left voicemails etc. however she is never in the office and one of her colleagues is "investigating" what happened...
Very poor communication as they kept me hanging.