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  1. Home
  2. Ashtons - Harpenden
Ashtons - Harpenden Logo

Ashtons - Harpenden

Opens tomorrow at 10:00am
10 High Street, Harpenden, AL5 2TB
Ashtons Harpenden are an estate agent in Harpenden. They mainly list properties in AL5, AL4 and LU1. Over the last 6 months, they've listed 108 properties, with 21 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday 9:00am - 5:00pm
  • Sunday 10:00am - 3:00pm
View all details

Ashtons - Harpenden Reviews (154)

Have you used this agent?
  1. 90% 5/5 Stars
    90%
  2. 6% 4/5 Stars
    6%
  3. 0% 3/5 Stars
    0%
  4. 1% 2/5 Stars
    1%
  5. 2% 1/5 Stars
    2%

P Friend

1/5 Stars
My experience with Ashtons was far from positive, and unless significant changes are made, I won't be using their services again. The agents I dealt with were unprofessional and disinterested during both the move-in and move-out processes. Even simple tasks, like getting my name correct in emails, proved to be a challenge. The move-in process was needlessly stressful. Communication during the application process was consistently poor, with long delays before receiving updates or actions from Ashtons. I often had to follow up via email. Documents were frequently not sent or sent to the wrong email, causing confusion and further delays. On move-in day, things didn't improve. Ashtons failed to provide the keypad combination for the front door when handing over the keys. The apartment was still being cleaned during the move-in, forcing the removals team to work around it. The check-in inventory was taken at the same time, rendering many photos useless as surfaces were covered in cleaning products. I never received a copy of this inventory. Communication issues extended to interactions between Ashtons and the landlord, leading to conflicting information on initial payments. This created a rocky start between myself and the landlord over 'missing' payments. The lack of communication persisted, resulting in my deposit not being properly protected during my tenancy. Ashtons showed a shocking level of disregard for this issue, placing full responsibility on the landlord and refusing to address it. I was stunned that a professional lettings company had no checks in place for the legal requirements of their landlords. As a tenant of Ashtons, it's unsettling to know that you're not guaranteed protection by them. When I raised the deposit issue with Ashtons, their stance was clear – they prioritize landlords over tenants. They downplayed the significance of the unprotected deposit and the landlord's threats of unlawful deductions. They continued working with the landlord despite this. Seeking advice from Ashtons proved futile; they discouraged pursuing legal action for compensation, falsely claiming tenants don't win against landlords. Their attempts to manipulate me into feeling wrong for challenging the landlord were particularly disheartening. The move-out process lacked proper communication from the team. However, I appreciated Ashtons' effort to minimize disruption during viewings for the next tenant by organizing them all on one day. Ashtons must reevaluate their approach to tenants and acknowledge the serious matters they need to take responsibility for. At the very least, improved communication is essential. Tenants should be kept informed about Ashtons' role in the tenancy, rather than having their name in all communications and contracts, only to disappear when issues arise.... Read more
21st Jan 2024 (5 weeks ago)

C Jones

5/5 Stars
Fantastic service from Colin & Kirsty in the Harpenden Lettings Team, excellent communication, really knowledgeable about the rental market and very professional. A pleasure to deal with.... Read more
5th Jan 2024 (7 weeks ago)

C Kennedy

4/5 Stars
Colin was super responsive and efficient and very easy to deal with.... Read more
15th Dec 2023 (10 weeks ago)

J Nicholaou

5/5 Stars
The whole Ashtons rental team have been extremely supportive and attentive with my relocation to Harpenden. Colin, Kirsty and Frederica are an asset to the company. Thank you.’... Read more
8th Dec 2023 (11 weeks ago)

A prahladan

4/5 Stars
I must truly express my sincere thanks to Ashtons Harpenden.kristy really helped me get my house, and they provided great service. Everyone who works there is incredibly supportive and helpful.... Read more
7th Dec 2023 (11 weeks ago)

D Long

5/5 Stars
Persistent and caring to achieve correct outcome.... Read more
22nd Nov 2023 (13 weeks ago)

L Martin

5/5 Stars
The process was reasonably smooth. Thank you... Read more
8th Nov 2023 (15 weeks ago)

H WARD

5/5 Stars
Ashtons were polite professional and prompt during the quick turnaround of a rental flat. The service worked for both tenant and landlord. Thank you.... Read more
1st Nov 2023 (16 weeks ago)

A Brosnan

5/5 Stars
We have dealt with the Ashtons lettings team over many years and have always found them polite, professional, helpful and responsive, particularly when we ran into problems with a previous tenant. Frederica was a particular star!... Read more
31st Oct 2023 (17 weeks ago)

M Ormond

5/5 Stars
Ashtons have helped us move twice now and both times have been quick and easy. Colin has assisted us most recently and was very helpful. Thank you... Read more
30th Oct 2023 (17 weeks ago)

A Todd

5/5 Stars
Ashtons are always easy to work with with and have great team. Colin always goes above and beyond to help.... Read more
5th Oct 2023 (20 weeks ago)

G Burton

5/5 Stars
Absolutely the best. Kirsty pulled out all the stops to secure this lovely flat for me. Over and beyond call of duty. I was kept informed throughly the procedure. Thank you very much Kirsty. Keep doing what you do you are the best.... Read more
29th Sep 2023 (21 weeks ago)

S Jackson

5/5 Stars
Professional, friendly, outstanding service. From start to finish we had fantastic support from Ashtons selling in a tough market. Particular thanks for guidance and support from Greg through listing and sale and the perseverance and dedication from Rebecca in helping us meet a tight deadline! Would highly recommend and use again.... Read more
29th Sep 2023 (21 weeks ago)

D Lee

5/5 Stars
Helpful and responsive... Read more
27th Sep 2023 (21 weeks ago)

J Tony

5/5 Stars
Kirsty and her team were extremely helpful and knowledgeable, Ashtons are a cut above the rest.... Read more
22nd Aug 2023 (6 mo. ago)

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More agents nearby

  • Whittaker & Co - Harpenden Logo
    Whittaker & Co - Harpenden 0.06 mi away
  • Frosts - Harpenden Logo
    Frosts - Harpenden 0.06 mi away
  • Savills - Harpenden Logo
    Savills - Harpenden 0.07 mi away
See more agents in Harpenden

More ashtons.co.uk branches

  • Ashtons - Redbourn 2.04 mi away
  • Ashtons - St Albans 4.54 mi away
See all ashtons.co.uk branches

Sold properties

Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.

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