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Estate Agents in Harpenden
Ashtons - Harpenden

Ashtons - Harpenden

4.8

159 reviews

10 High Street, Harpenden, AL5 2TB

Ashtons Harpenden are an estate agent in Harpenden. They mainly list properties in AL5, AL4 and LU2. Over the last 6 months, they've listed 107 properties, with 27 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday 9:00am - 5:00pm
Sunday 10:00am - 3:00pm

View all details

Ashtons - Harpenden Reviews (159)

Have you used this agent?

R Zarate

I recently sold my house with Ashtons Harpenden and the process couldn’t have been easier. Jonny was excellent, he really knew who the buyers for my house would be and got lots of viewings very quickly. I ended up with three offers to choose from and Jonny guided me to choose a really good person to sell to… Rebecca was also great during the post sale process and helped maintain a really friendly relationship with the buyer all the way through to completion. First class experience. Thank you to all the team. Rachel.... Read more

5th Apr 2024 (21 days ago)

S Burton

From the first meeting , the whole Ashtons team have provided us with a first class and very efficient service! We highly recommend them!... Read more

5th Apr 2024 (21 days ago)

R Tamkin

Friendly prompt service from sale to completion took 7 weeks, would use Ashton's again... Read more

5th Apr 2024 (21 days ago)

J Bond

So, I am a Tennent at a property Ashtons are selling. I overheard the Viewing guide tell the buyer in not so many words that the neighbour will be happy when I move out. His reply was that it was the buyer who said this, even though you can hear the viewing guide saying it. I complained to the Branch Manager Joe Wilkes, this is the reply I received. " I am sorry for any distress caused but as my mother used to say, ‘sticks and stones may break our bones but words can never hurt me.’ I hope that you are able to get over this quickly." If Mr. Wilkes watched or even listened to the news, he should realise that name calling does more than break bones.... Read more

16th Feb 2024 (10 weeks ago)

C McCrossin

I cannot fault Ashtons - from the moment that we decided to sell our house right through to exchange of contracts they have been superb. Joe was very professional and attentive, calling us regularly with updates on viewings and giving us advice and then Rebecca who really helped bring everything together by regularly chasing up the whole chain so that we could get to exchange. I would 100% recommend them to anyone looking to buy and sell in Harpenden.... Read more

7th Feb 2024 (11 weeks ago)

P Friend

My experience with Ashtons was far from positive, and unless significant changes are made, I won't be using their services again. The agents I dealt with were unprofessional and disinterested during both the move-in and move-out processes. Even simple tasks, like getting my name correct in emails, proved to be a challenge. The move-in process was needlessly stressful. Communication during the application process was consistently poor, with long delays before receiving updates or actions from Ashtons. I often had to follow up via email. Documents were frequently not sent or sent to the wrong email, causing confusion and further delays. On move-in day, things didn't improve. Ashtons failed to provide the keypad combination for the front door when handing over the keys. The apartment was still being cleaned during the move-in, forcing the removals team to work around it. The check-in inventory was taken at the same time, rendering many photos useless as surfaces were covered in cleaning products. I never received a copy of this inventory. Communication issues extended to interactions between Ashtons and the landlord, leading to conflicting information on initial payments. This created a rocky start between myself and the landlord over 'missing' payments. The lack of communication persisted, resulting in my deposit not being properly protected during my tenancy. Ashtons showed a shocking level of disregard for this issue, placing full responsibility on the landlord and refusing to address it. I was stunned that a professional lettings company had no checks in place for the legal requirements of their landlords. As a tenant of Ashtons, it's unsettling to know that you're not guaranteed protection by them. When I raised the deposit issue with Ashtons, their stance was clear – they prioritize landlords over tenants. They downplayed the significance of the unprotected deposit and the landlord's threats of unlawful deductions. They continued working with the landlord despite this. Seeking advice from Ashtons proved futile; they discouraged pursuing legal action for compensation, falsely claiming tenants don't win against landlords. Their attempts to manipulate me into feeling wrong for challenging the landlord were particularly disheartening. The move-out process lacked proper communication from the team. However, I appreciated Ashtons' effort to minimize disruption during viewings for the next tenant by organizing them all on one day. Ashtons must reevaluate their approach to tenants and acknowledge the serious matters they need to take responsibility for. At the very least, improved communication is essential. Tenants should be kept informed about Ashtons' role in the tenancy, rather than having their name in all communications and contracts, only to disappear when issues arise.... Read more

21st Jan 2024 (14 weeks ago)

C Jones

Fantastic service from Colin & Kirsty in the Harpenden Lettings Team, excellent communication, really knowledgeable about the rental market and very professional. A pleasure to deal with.... Read more

5th Jan 2024 (16 weeks ago)

C Kennedy

Colin was super responsive and efficient and very easy to deal with.... Read more

15th Dec 2023 (19 weeks ago)

J Nicholaou

The whole Ashtons rental team have been extremely supportive and attentive with my relocation to Harpenden. Colin, Kirsty and Frederica are an asset to the company. Thank you.’... Read more

8th Dec 2023 (20 weeks ago)

A prahladan

I must truly express my sincere thanks to Ashtons Harpenden.kristy really helped me get my house, and they provided great service. Everyone who works there is incredibly supportive and helpful.... Read more

7th Dec 2023 (20 weeks ago)

D Long

Persistent and caring to achieve correct outcome.... Read more

22nd Nov 2023 (22 weeks ago)

L Martin

The process was reasonably smooth. Thank you... Read more

8th Nov 2023 (24 weeks ago)

H WARD

Ashtons were polite professional and prompt during the quick turnaround of a rental flat. The service worked for both tenant and landlord. Thank you.... Read more

1st Nov 2023 (25 weeks ago)

A Brosnan

We have dealt with the Ashtons lettings team over many years and have always found them polite, professional, helpful and responsive, particularly when we ran into problems with a previous tenant. Frederica was a particular star!... Read more

31st Oct 2023 (25 weeks ago)

M Ormond

Ashtons have helped us move twice now and both times have been quick and easy. Colin has assisted us most recently and was very helpful. Thank you... Read more

30th Oct 2023 (26 weeks ago)

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Connells - Harpenden 0.08 mi away
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More ashtons.co.uk branches

Ashtons - Redbourn 2.04 mi away
Ashtons - St Albans 4.54 mi away
Ashtons - Welwyn Garden City 6.46 mi away
Ashtons - Berkhamsted 9.66 mi away

See all ashtons.co.uk branches

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.