L Beddows
Ballards managed our rental property for over 13years, were always easy to deal with and highly efficient. It was never empty for more than a few weeks and all the tenants kept it very tidy. When we came to sell of course we marketed through Ballards, who gave a first class service keeping us informed at all times, helping to sort any issues and keeping the process moving so we were completed in less than two months. I would highly recommend!... Read more
Seller
14th Jan 2025 (26 days ago)
C Barklem
Ryan and Harry were excellent. Very pleased with the service.... Read more
3rd Dec 2024 (10 weeks ago)
Very good in the beginning. High quality photographs and included a video. Communication dropped very quickly and we had only a handful of viewings in over 7 months.... Read more
Seller
7th Aug 2024 (6 mo. ago)
S Waters
Arent all agent crafty with there comission on £1m mansions.... Read more
6th Nov 2023 (1 year ago)
S Glaser
Although we didn't end up buying through them, I was impressed with their professionalism, speed and cordiality. Tom helped us with a couple of property viewings on Greys Hill, and we couldn't have asked for better, more friendly service.... Read more
5th Oct 2023 (1 year ago)
T Gunay
They don't allow pets... Read more
17th Jun 2023 (1 year ago)
S White
Thanks to the team at Ballards Sales, Henley, especially Phil Hamp. After taking on our house in January, they got us a sale within 3 weeks, and kept us informed throughout the long-winded British sales process. Highly recommended.... Read more
Seller
2nd May 2023 (1 year ago)
B Hezelova
I rented a property from Ballards for 4 years in Henley and both them, and the landlord were exceptional. I had a comfortable stay, no hassle, paperwork at the start was all arranged on time and I had no headaches starting my tenancy or even during. All maintenance issues I flagged were actioned timely and to high quality, the majority of the contractors were super nice and professional, with the rare unpleasant ones. But even in those cases Ballards handled the situation quite well.
I wholeheartedly recommend this agency for any tenant. They are quick, professional, lovely to interact with. My landlord was amazing too.... Read more
Tenant
26th Mar 2023 (1 year ago)
T Ford
What a waste of time trying to rent a property with this lot. Please, close your lettings department. The team you have in that office lack enthusiasm, leadership, and basic manners. That's aside from the fact they seem completely incapable of carrying out their roles.... Read more
Tenant
21st Sep 2022 (2 years ago)
J ash)
Big thanks to Guy and his team at Ballard's they really pushed through a tricky purchase for me. Well done... Read more
Buyer
23rd May 2022 (2 years ago)
K Byrne
I have dealt with Ballards for twenty years with Huey the usual point of contact. I have always found them to be professional, efficient and pro-active and especially flexible given that I am an overseas landlord... Read more
Landlord
22nd Apr 2022 (2 years ago)
H Hussain

I put in interest of the morning of a new property advertisement and had given my details and my position to purchase being a first time buyer. I also told them I had a mortgage in principle and was ready to go for the right property. I was told by AJ Brewster when I called later that afternoon, the property was taken off sale and we would be contacted by them. I decided to call today as I had no update, and I was told that people had been chosen to view on their basis to move forward swiftly. Myself being a first time buyer with a mortgage in principle I thought the least they could do is to contact me if anything. AJ BREWSTER the company manager ended calling me pathetic for questioning the reasoning behind not being called for a viewing and at least being contacted. He went on to confirm the chosen people were not First come and first serve. It makes sense if they weren’t chosen on their current basis of being in a position to buy like myself, then it Comes down to seeing the names on paper. This is unacceptable by all means and not fair for anyone to be treated in such a manner . Not even an explanation is even given , and you are called names by the management , as they have no reasoning not to contact you. Everyone should be treated equally and not be treated any less than anyone else. This kind of behaviour is totally unacceptable. I do not wish anyone to go through the same experience with this company. I hope this helps them to better themselves to show equality and treat all customers fairly moving forward.... Read more
Buyer
20th Apr 2022 (2 years ago)
Very pleased by the accuracy of Ballards’s sale forecast figure. Throughput the process I was kept informed and the visitors to the property all had email confirmation of their appointment as did I. ... Read more
Seller
10th Mar 2022 (2 years ago)
G Cilliers
We have used Ballards to manage rentals of our home in Henley-on-Thames since 2009. We have found Huey Thomas and his team to be on the ball and very competent during the past 12 years.
They respond quickly to issues and try and resolve problems fairly. They have been a blessing to us as we are offshore and they have taken away a lot of headaches through managing the situation competently.... Read more
Landlord
12th Feb 2022 (2 years ago)
K Lawrie
We have used Ballards lettings for several years and Huey has been our main point of contact during that time. Huey has always acted professionally, and has proved very reliable. He is very approachable and has helped me out on several occasions.
With Ballards lettings looking after our properties, we have peace of mind and that is very important to us.... Read more
Landlord
10th Feb 2022 (2 years ago)
K lawrie
My company The Air Group Ltd has worked with Ballards for over twenty years with Ballards assisting us with both Sales and property rental activities .
At all times they have acted professionally and effectively with positive inputs from us as the landlord as well as from multiple tenants .
I would recommend them very highly if you wish to locate or to rent a rental property or if you wish to acquire or sell a property in the Bucks-Oxon- Berks areas .
Nick Randall
Owner of Air Group Ltd... Read more
Landlord
10th Feb 2022 (2 years ago)
A Visser
I have rented my home through Ballards for the last ten years and Huey in particularly has been on the ball resolving issues for my tenants while keeping me in the loop. I have absolute trust in him and his professionalism and it is such a relief knowing that whatever the problem it will be dealt with quickly and efficiently. I wouldn’t rent through anyone else, Huey and his team are awesome.... Read more
Landlord
10th Feb 2022 (2 years ago)
M Cooper
I have rented properties with Ballards for nearly 15 years now both in Henley and Marlow and during that time i have found them to be courteous and professional. When problems have arisen as they do with rental property Ballards and in particular Huey have always dealt with them swiftly and professionally. Huey has a great manner and positive attitude to solving problems and is supported by a great team.... Read more
Tenant
10th Feb 2022 (2 years ago)
J Allen
Do not rent from Ballards. They are dishonest, poorly educated and unprofessional. Huey in particular.... Read more
Tenant
19th Jan 2022 (3 years ago)
M Danfort
I live at Perpetual House in Henley, a gated community of 45 apartments. Today, contractors entered our development, parked their van and then left our development to conduct works at the apartment block across the road (Cherwell House). When the contractors returned, they informed me that Ballards had provided them with a remote fob to open our gates and use our private parking area, even though the tradesmen was not working here. This is a total abuse of the trust that has been granted to Ballards, it also breaches our security. Ballards were contacted, and I was greeted with the most arrogant attitude by one of their employees, who refused to return our remote fobs. I have no doubt that legal proceedings will follow as this is NOT acceptable, I have sent out an internal email to all residents advising them NOT to use Ballards in the future, as they have demonstrated they cannot be trusted!... Read more
Tenant
17th Jun 2021 (3 years ago)
A Niedziela
The best property management agency we have ever experienced. Very professional and dedicated service. 100% recommended.... Read more
11th Jun 2021 (3 years ago)
Fantastic service.... Read more
Tenant
11th Jun 2021 (3 years ago)
N Almaadeed
horrendous experience 0/10 (would give negative if i could)- untrustworthy, aggressive, unresponsive, poor quality, unprofessional, poor value, self serving agent - stay well clear....... Read more
11th Sep 2020 (4 years ago)
A Cave-Penney
Ballards sold my house quickly after another agent had failed to sell it. They were extremely professional, helpful and went well beyond the call of duty to get to exchange and completion. Best estate agent in Henley.... Read more
Seller
27th Aug 2020 (4 years ago)
D Jones
Ballards have a very impressive inability to manage lettings properties properly 1) They do not have appropriately experienced lettings management capabilities to identify and manage problems as they arise in a timely fashion and are experts at letting issues run for months / years until they are fixed. More often than not they will ignore a problem even exists 2) In addition to this the tradesmen they hire lack any form of basic skills or experience & in addition to this lack responsiveness 3) The result of 1+2 is a complete shambles of a service and landlords and tenants should be very wary of transacting with them.... Read more
Landlord
17th Aug 2020 (4 years ago)
R Elliott
Purchased a house with Ballards, found the team to be courteous, detail oriented and professional.... Read more
Buyer
2nd Feb 2020 (5 years ago)
S Hatcher
We purchased our House in Nuffield through Ballards in Henley.They were very professional throughout the process.When it looked as if the chain was going to break, their communication with all parties ensured that the Sale went through.Would recommend to anyone without hesitation.... Read more
Buyer
8th Jan 2020 (5 years ago)
D Morris
Very helpful and friendly. Great results... Read more
7th Jan 2020 (5 years ago)
D Service
Drain Clearance working nearby... Read more
6th Oct 2019 (5 years ago)
A Bowman
In the current difficult market James dealt professionally and tenaciously with the sale of our property which was in need of modernisation.... Read more
Seller
22nd Feb 2019 (5 years ago)
C Maxwell
Ballards have sold my last 2 houses in Henley. In both cases James Kilkenny was my main contact. Their approach was approach was professional and effective, together with being friendly and supportive. For both properties they were very quickly able to arrange viewings for interested buyers and offers were accepted within 2-3 weeks of going on the market.... Read more
Seller
21st Feb 2019 (5 years ago)
M Potter
My wife and I had been looking for a site that would offer a nice view that would be suitable for building a new home.
Guy Symons took us to a property with frankly one of the best views that we have ever seen in the area around Henley. With his help we bought it and are now embarking on an exciting journey to build that home.... Read more
Buyer
21st Feb 2019 (5 years ago)
P Lewis
excellent ours was a sale and purchase through them they went above an beyond when the first sale fell through and secured a new purchaser within the week!... Read more
Seller
21st Feb 2019 (5 years ago)
K Campbell
Ballard's were excellent, they sold our house quickly in a difficult market. Excellent customer service and always attentive. We wish we had used them sooner!... Read more
Seller
21st Feb 2019 (5 years ago)
M Cars
Bought and Sold through Ballards, all good, absolute nightmare renting through them.... Read more
Seller
15th Jan 2018 (7 years ago)
R Canning
I recently bought a house from Ballards and cannot praise them highly enough. James managed the process and if it was not for him, I am sure that the deal would have fallen through. They are proactive and accommodating and when I come to sell, it will definitely be through them.... Read more
Buyer
8th Mar 2017 (7 years ago)
C Avery
We bought our home through Ballards and we were extremely impressed with their efficient, professional and friendly service.... Read more
Buyer
3rd Mar 2017 (7 years ago)
F Kneafsey
Pleasure to deal with throughout the buying process. Would recommend Ballards in Henley for anyone looking to buy or sell... Read more
Buyer
2nd Mar 2017 (7 years ago)
B Andrews
Fantastic local agency, always helpful, courteous and efficient.... Read more
1st Mar 2017 (7 years ago)
D Hoskins
Quite a challenging purchase as it involved a proposed renovation - with lots of visits by our surveyors and builders. The Ballards team were very patient and helpful with us!... Read more
Buyer
27th Feb 2017 (7 years ago)
K Fielden
James was very helpful and efficient in answering all questions and providing information; he was also astute during the time of completion for the sale of the property in terms of handling the keys and clearance of the property, I would recommend Ballards.... Read more
Seller
26th Feb 2017 (7 years ago)
D Morgan
James provided exceptional service throughout a particularly complicated sales process.... calm, excellent communication and proffesionalism throughout the negotiations.
Excellent service and a very satisfactory outcome.... Read more
Seller
26th Feb 2017 (7 years ago)
O Proudnikov
We can highly recommend James from Ballards in Henley. He was very helpful when we bought our property and we contacted him again when we decided to sell. James was exceptional with providing very accurate property valuation, attracting buyers and managing the sale. We had several interested parties and when one offer fell through, James was very prompt in bringing other buyers. Overall we were very happy with the sale and the way James handled everything.... Read more
Seller
25th Feb 2017 (7 years ago)
K Rankin
James k was fantastic; sold my house for asking price in 4 days and found me a new house. Buying and selling through James and Ballards made life so much easier. They were kind, proactive and professional.... Read more
Seller
25th Feb 2017 (7 years ago)
A McLean-Inglis
Having lived in Henley for the best part of 20 years, Ballards were the obvious choice when it came to selling my house. The Ballards team in general, and James in particular, provided a really excellent service - they had been recommended to me by friends too, and I was not disappointed. I found them responsible and professional, helpful and kind when extra things cropped up at the last minute - and honest. When it was a matter of going the extra mile, they did. I also bought our next house through Ballards and had the same experience from the other end. Thank you, Ballards!... Read more
Seller
25th Feb 2017 (7 years ago)
J May
I have bought and sold a property with Ballards and I was very satisfied and pleased with the professional service I received. Ballards always responded quickly to any of my queries which I really appreciated.... Read more
Seller
23rd Feb 2017 (7 years ago)
C GORDON
Bought my home through Ollie at Ballard of Henley. Great service, great company, great team. Professional and hardworking throughout, it's nice to see people going the extra mile to get the job done properly.... Read more
Buyer
23rd Feb 2017 (7 years ago)
C Smith
I rented through Ballards for two years and the whole process was smooth and hassle free. Huey and Grace did a great job of finding my flat and resolving any maintenance issues quickly.... Read more
Tenant
23rd Feb 2017 (7 years ago)
M Ellis
When looking to rent, we found Ballards offered an excellent service. Then, during a subsequent purchase, Ballards were exceptionally professional and helpful - a refreshing change from the experiences we've had elsewhere. When we next move, Ballards will be first choice for the sale.... Read more
Seller
22nd Feb 2017 (7 years ago)
A Shankland
Ballards were extremely helpful and professional when I sold my house through them - it was quite a complicated transaction, but they were all very patient and eventually sorted out the various "issues". I would certainly use them again next time I have a house to sell.... Read more
Seller
22nd Feb 2017 (7 years ago)
L Harris
We found Ballards exceptionally easy to deal with on a very difficult and stressful purchase! James was always available, very professional and helpful. We would definitely use them again.... Read more
Buyer
22nd Feb 2017 (7 years ago)
J Thomas
During my search Oliver always updated us with new properties coming to marker and also off market opportunities. I am immensely grateful to Oliver for his help and guidance throughout the process.... Read more
22nd Feb 2017 (7 years ago)
M Thinker

Utterly disgraceful. DO NOT USE BALLARDS.
We moved in to one of their property's in Henley in January. We went to put the heating on during the move in day and the boiler wasn't working. Obvioisly no gas inspection had been carried out prior to us moving in.
During one winter in the house, the wooden back door had become so rotten due to damp it broke in half leaving a 2 foot gap in it. Freezing winds were blowing directly into our living room. Multiple e-mails were sent to Huey (the lending agent at Ballards) to notify him of the problem, but nothing was done for 10 weeks.
The damp in the property got progressively worse, causing window sills to rot, matresses to be destroyed and clothes to be stained with mould. Over 20 e-mails were sent to Huey regarding the damp but nothing was done. The only 'advice' I had from him was "leave the windows open". This advice in the middle of winter was ridiculous, neadless to say a safety hazard. In the front bedroom the damp was so bad, the plaster was falling off the walls. Huey would repeadedly tell us "our workmen have been instructed to fix this". I found out this was a lie after contacting the workmen myself.
One day I got back from work and the house was covered in scaffolding. Ballards had instructed a new roof to be put on the house WITHOUT TELLING US!!!
Over our 2 year spell in the house, numerous problems arose with the property, but Huey at Ballards lied and avoided us so he could spend time sealing his next deal.
Untrustworthy, incapable, sneaky, shallow minded agents purely fixated on making their next lot of commision.
If you find the house of your dreams for a good price with Ballards. Do not rent from them, they are crooks who use every trick in the book to evade you.... Read more
Tenant
30th Jan 2017 (8 years ago)
A hall
Rented from Ballards for 4 years and the service was impeccable. Referred many others to this letting agent without regrets.... Read more
Tenant
22nd Jul 2016 (8 years ago)
P Foxley
Excellent service from lettings dept for the last eight years.
Reliable and thorough advice and and good attention to
detail.... Read more
Landlord
17th Apr 2016 (8 years ago)
K Somebody
The WORST Lettings Agency in the area. They are sharks, rude, unscrupulous and pieces of scumbags. Their level of education is not higher than GCSE, but their marks are high on deviousness and greed. Despicable people, despicable staff.... Read more
Landlord
31st Mar 2015 (9 years ago)