T Thomas
Highly recommended. Always been supportive while addressing any problems.... Read more
19th Mar 2025 (29 days ago)
K Clifton
Nick and colleagues not only offered a competitive rate for letting and managing our property, but being on the doorstep were easily accessible and quick to respond to any problems.... Read more
Landlord
15th Mar 2025 (5 weeks ago)
N Bolger
Highly recommend this agency! Any minor issues that came up during my tenancy were addressed and resolved quickly. When it came time to check out, everything went smoothly, there was no dispute over return of the full deposit.... Read more
Tenant
12th Mar 2025 (5 weeks ago)
Y Zarechneva
Great agency, have rented flat with Barbara Gibson for over 3 years and they always respond quickly to all queries. Recently when the boiler broke, they sent engineer within 2 hours to look at it and fix it. Highly recommend.... Read more
Tenant
11th Feb 2025 (9 weeks ago)
R MacLellan
Had a good experience renting from here after struggling with many other agencies. They're not part of a chain and they're local so they take more care of their tenants and are easier to get in touch with than other agencies.... Read more
Tenant
31st Jan 2025 (11 weeks ago)
J Allen
We had a great experience dealing with Barbara Gibson as tenants over the past 3.5 years and would highly recommend them. Thanks for the smooth tenancy and great communication!... Read more
Tenant
19th Nov 2024 (21 weeks ago)
S Korostelev
I would like to thank Barbara Gibson Properties, and Nick in particular, for their outstanding service. Due to various reasons, I had forgotten about the deposit I paid when renting an apartment several years ago. Nick reached out, reminded me about it, and helped me get it back—something I am very grateful for. I highly recommend Barbara Gibson Properties as an agency, and Nick’s services in particular, to anyone looking for a reliable, honest, and knowledgeable agent.... Read more
Tenant
13th Nov 2024 (22 weeks ago)
R Awang
I rented a flat for 6 years with Barbara Gibson.
Good Estate agents and landlords are very hard to find in London...
They are genuinely kind and helpful.
Quick response times and always hassle free. I would highly recommend them!... Read more
Tenant
23rd Sep 2024 (6 mo. ago)
J Neo
Nick and Alan have been so helpful to help my wife and I find our new flat tenancy. They have been open and honest from the beginning about the property, and the property has had the necessary work done on it with no issues at all. It has been a real pleasure working with them, and looking at some of the good reviews here, I know I’m not alone in saying that their service is personal and while they’re a small business, they run a very good ship.... Read more
Tenant
13th Aug 2024 (8 mo. ago)
J Kebbie
Excellent Estate Agents. They handled my rental tenancy start and finish. They go the extra mile to help and are professional, friendly and flexible.... Read more
Tenant
5th Aug 2024 (8 mo. ago)
R Lee
Very rfficient, reliable and trustworthy agent.... Read more
30th Jul 2024 (8 mo. ago)
G Cochran
Great agents - very attentive and reliable... Read more
14th Mar 2024 (1 year ago)
R Tryfonopoulou
I was a tenant for 1.5yrs in a flat managed by this agency and it was a smooth and positive experience -an exception to the rule of London agencies-.
Responsive, eager to replace any appliances that were not in the best condition when I moved in, and easy to get any maintenance support eg plumbing.
Getting back the deposit was also effortless.
If all London agencies were run like this, the market would have achieved a significantly higher level of quality.... Read more
Tenant
15th Feb 2024 (1 year ago)
P Carrasco
Good terms overall, my flat was cold but cheap and roomy. Andrew was kind, but Nick was very condescending in his way to communicate, I didn’t like that. Also, during my stay, I sent an email requesting a lock fixing at the main entrance of the building and I never received a response.... Read more
Tenant
4th Dec 2023 (1 year ago)
F Ugboro
Good and reliable service!... Read more
25th Oct 2023 (1 year ago)
A Hajdu
We've been tenants in a property managed by them for 2.5 years and we were very pleased with their service. They responded to phone calls / emails immediately. Whenever something was broken, they connected us with the appropriate repair people (they have their own, well-known contacts) who usually got everything resolved within a day or two (even if some parts or a new machine needed to be bought). They (or the landlords) were also happy to cover the costs of smaller upgrades (e.g. widow sealings, new rug, portable heater). Payments / deposit return went smoothly as well. Highly recommended!... Read more
Tenant
23rd Oct 2023 (1 year ago)
J Ormerod
The Barbara Gibson team have dealt with letting our flats for 10+ years. We have had great service and courtesy throughout that time. Thank you!... Read more
Landlord
17th Oct 2023 (1 year ago)
O Shields
I was a tenant of a Barbara Gibson managed property for 2 years. I rarely say this about a letting agent but I found them to be excellent. Any repairs were carried out immediately and they were always extremely pleasant and efficiency to deal with.... Read more
Tenant
6th Oct 2023 (1 year ago)
A O
I rented a flat through Barbara Gibson Properties for several years, and they were always pleasant, responsive and helpful. The best experience I've had with letting agents, and I would recommend them to anyone looking to rent in the area.... Read more
Tenant
25th Aug 2023 (1 year ago)
A Kalsi
We all know the estate market of London, I'm really happy with Barbara Gibson, they're flexible, honest and actually very reasonable rent prices compared to others. Would definitely recommend them. Cheers!... Read more
30th Jun 2023 (1 year ago)
Beware of these Charlton's
They let substandard properties which do not comply with basic health and safety / home habitation laws
They still try and charge banned fees
Assist dubious landlords who give the rest a bad name
They have zero respect for tenants . A landlord friend of mine made the mistake of using them . Property not managed at all and tenants put at risk and overcharged.
Avoid .
A lot of listings are ghost listings... Read more
Tenant
9th Jun 2023 (1 year ago)
C Hall
Nick and the team at Barbara Gibson looked after my property in Highgate for more than 10 years and did an absolutely fantastic job of maintaining the property and ensuring that it was let continually to high-quality tenants. I can recommend them warmly.... Read more
Landlord
8th Jun 2023 (1 year ago)
D Ezekiel
Very professional, excellent service, knowledgeable and reliable people . Thoroughly vetted any prospective tenants. Nick and Alan were brilliant at guiding us through all aspects of tenancy arrangements. We wouldn’t hesitate to recommend this agency.... Read more
Landlord
2nd Jun 2023 (1 year ago)
L Wilson
Nick at Barbara Gibson helped my boyfriend and I find a great flat for a good price and was always quick to respond to any correspondence and facilitate any queries or requests we had during our tenancy application and duration- he is great! :)... Read more
Tenant
2nd Mar 2023 (2 years ago)
A madam
Management team are very honest and work with upmost integrity. They are always open from the outset and strive to help you. Customer service is very good and definitely recommend.... Read more
6th Feb 2023 (2 years ago)
H Krantz
Would highly recommend to everyone! Friendly, helpful and professional. Thank you!... Read more
1st Feb 2023 (2 years ago)
T butcher
I found Barbara Gibson to be an excellent agency. They were very communicative and efficient, and helpful when I needed to move out of the property too. Nick also went out of his way to remind me about finishing my deposit collection, even though I was no longer a customer with the agency, for which I'm very grateful.... Read more
Tenant
9th Dec 2022 (2 years ago)
S Page
Very Helpful and Expedient process, Nick was lovely and made the whole experience much less stressful than usual. Thanks for your help Nick!... Read more
21st Oct 2022 (2 years ago)
L Wallman
This estate/ letting agent is fabulous. They have worked for us for years now and I cannot fault anything about them. Nick, Andrew and all the team are so accommodating, and we have had wonderful tenants in our property. Very professional and hard working, but caring also. I would highly recommend them 100%. ????... Read more
Landlord
21st Oct 2022 (2 years ago)
H Chauhan
Great agents, helped me through the whole renting process.
Absolute professional and Very friendly.
Co-ordinated with the landlord and helped me with everything throughout my tenancy and also while leaving the property after the contract completion.
Would highly recommend them.
5 stars.... Read more
Tenant
20th Oct 2022 (2 years ago)
Catherine
Absolutely fantastic service! I rented through Barbara Gibson for over a year and was always impressed with prompt replies to queries and how quickly any issues with the property were addressed. Nick and his team were always polite and happy to help! Highly reccomend !!... Read more
Tenant
2nd Oct 2022 (2 years ago)
C Sánchez
Very happy with my experience!
For a year and a half I have been able to enjoy their facilities to find a good home, and the beginning and end of my stay with them in one of their properties has been very easy and effective.
Thank you!... Read more
Tenant
10th Sep 2022 (2 years ago)
W Wahba
For so many years , I have been using BG agent for handling my house , bringing reliable tenants and taking care of all issues related to the property, such professional, friendly and mostly attending to details, the fact that I live overseas, it was very important to find an agent to trust , I truly thank the owners, Alan and Nick and all the team for such an amazing job that also turned into a nice and warm friendship, I wish them all the best and I will definitely stop by in all my visits to say hello ????????... Read more
Landlord
4th Aug 2022 (2 years ago)
I B
As a tenant, Nick, Alain and the team are always helpful, kind and prepared to go the extra mile. A small company with that friendly, personal touch which can be so hard to find in a London letting agency. I definitely recommend- a great team.... Read more
Tenant
27th Jul 2022 (2 years ago)
F Abdullah
BG have been my agents for many years now. They are efficient, professional and friendly. I've spoken to most of the team now for various different matters and they are always quick to act and supportive through the process. Thank you for everything!!... Read more
7th Jul 2022 (2 years ago)
A Fisch
Nick and the team were excellent to deal with and provided a first rate service. Strongly recommend.... Read more
6th Jun 2022 (2 years ago)
A Kiernan
Kind and caring letting agents when I rented my flat some years ago. Extremely professional and bent over backwards to help me. My flat was in very good, safe hands. Nick was simply BRILLIANT. Would definitely recommend. A belated written thank you.... Read more
Tenant
28th Apr 2022 (2 years ago)
R Sacks
My first choice of an agent for residential properties is Barbara Gibson Properties. They have proved to be consistently friendly, honest and efficient in dealing with landlords and tenants.... Read more
10th Nov 2021 (3 years ago)
I S
Lazy and dishonest. I co-rented a flat through them for less than a year - not only it took them weeks and multiple nudges to do the most basic admin, but they also (together with the other person I was renting from/with) lied to the council about the real number of tenants in the house to pay fewer taxes. I was also told by the person I was living with not to ask them for maintenance work (e.g. clean carpets or repaint the walls in my room which were full of stains and holes) because if I did, they would raise the rent.
When the person who I was sharing with kicked me out of the house for no good reason other than to get her boyfriend in, they didn't help at all and didn't even offer sympathy or an apology. Avoid.... Read more
Tenant
5th Nov 2021 (3 years ago)
P Burgess
Would not recommend as a landlord.... Read more
Landlord
29th Sep 2021 (3 years ago)
P Mildon
I have rented a flat through Barbara Gibson Properties for just over 5 years. All I can say is I hope my new lettings agent will be able to live up to the same superb standards. Considering quite a number of lettings agents have a bad reputation, I thank my lucky stars that I had one of the good ones. Utterly professional, reliable and responsive, cannot recommend them enough.... Read more
Tenant
13th Apr 2021 (4 years ago)
B López
Had the pleasure of moving houses few months ago and the services provide by the team were great. Nick and Alan were incredible professional and very helpful throughout the process. Highly recommended!... Read more
29th Mar 2021 (4 years ago)
J Irwin
I’ve used some of the big chain letting agents in the Highgate area before and have been very disappointed. I found Nick and Alan highly responsive and extremely professional at all times. They found me my first tenant, who stayed for a couple of years and left the flat in an impeccable condition and then another tenant very swiftly. I would recommend them to anyone in the area.... Read more
Landlord
9th Oct 2020 (4 years ago)
M sioufas
I am using this office 3 years now and i can definitely say that we are very very satisfied from the excellent service that the office has provided to us...Nick and Allan and John they are all very professional people they helped us anything we ask from them and now due to covid that we had to move from Golders Green to our new property in Highgate they were next to us and they help us for everything....We highly recommended Barbara Gibson Property office as one of the best letting agent in London... Read more
Landlord
25th Sep 2020 (4 years ago)
A Customer
These guys will waste your time. Avoid at all costs.... Read more
26th Aug 2020 (4 years ago)
G Morelli
Overall everything was good with this agency, a few little hiccups that were resolved and I really appreciated the way they've dealt with the end of tenancy. The agency was helpful in the important moments.... Read more
Tenant
24th Jan 2020 (5 years ago)
MUGU
It's a small company but the email reply and communication were fast and efficient. The process was smooth and the agent (Nick) was very friendly and helpful. He patiently explained all the details and quickly arranged the viewings and the moving in. Thanks a lot!... Read more
Tenant
24th Sep 2019 (5 years ago)
M Wilkinson
Fake ghost company/branch. Rang to follow up with a property, they pretended not to know who I was. Avoid, better people offering better service out there :)... Read more
29th Aug 2019 (5 years ago)
Raisone
Found a beautiful listing with great pictures, instantly knew that was what I wanted (and where I wanted to move). Rang the agent to let him know I would like to start the renting process as I wouldn’t be able to view it until Friday (rang him on Wednesday) he advised I should view it first. He sounded trustworthy and seemed to understand my wish to start renting it asap. Today I got up early to travel there (not the easiest place to travel to), half way there, I got a TEXT, saying “can we cancel the booking, sorry the place has been let.” . Just disgusting, never experienced such level of unprofessionalism. I have lost money on travel and a morning of rest on one of my few days off.... Read more
Tenant
23rd Aug 2019 (5 years ago)
I Sacco
The agent has quickly answered my first 2 enquiries, after that, no more replies (for 15 days). I couldn’t even book a view... Since then, I’ve been checking on Zoopla and Rightmove and the flat had been available for 15 days.... Read more
2nd Jul 2019 (5 years ago)
S Beattie
Recently used Barbara Gibson and they were excellent. Everything involved in the letting of the property was handled efficiently and they were always easy to contact and willing to help with any issues we had. Overall a very positive experience.... Read more
Landlord
30th Apr 2019 (5 years ago)
J Mitchell
First rate specialist agency dealing solely in lettings. Extremely knowledgeable and charges very reasonable. I have been very happy with their professional service.... Read more
Landlord
14th Apr 2019 (6 years ago)
R Greenwood
I've just re-let with Gibson Properties. These guys really understand lettings and the local market. Easy to deal with, competitive rates, honest. So different from agents I've used before. Totally recommended.... Read more
Landlord
12th Apr 2019 (6 years ago)
C Gibbs
im responding to 3 of these reviews. I am Nick Gibbs one of the directors of Barbara Gibson properties. Lucie Krulichova and Stefan plugaru. we refunded all the money in full to these clients. The landlord pulled out of the going ahead with this let.
Responding to Kathrin Niederschmidt. we apologise that you felt we didn't get back to you - this wouldn't have been intentional. You enquired on the 30/3/2019. We had taken a holding deposit on the 22/2/19- and the flat was clearly marked "Under offer" on our website.... Read more
3rd Apr 2019 (6 years ago)
K Niederschmidt
Agents are not getting back or telling us that flats are not on the market anymore - yet if we call again a week later the flat is suddenly available and they don't even remember us.
Really bad service and I wouldn't recommend them to anyone... Read more
30th Mar 2019 (6 years ago)
C call
I moved house at a very stressful time but the calm and understanding nature of this firm and its directors Nick & Alan, made the process much easier to deal with. I doubt I'd have got the same service from a bigger flashier high street name and so I highly recommend this firm. A little local gem.... Read more
30th Mar 2019 (6 years ago)
P Richards
Rented through Barbara Gibson and the service from start to finish was excellent, all the staff were extremely helpful too. Would highly recommend this agent.... Read more
Tenant
26th Mar 2019 (6 years ago)
T Douglas
Low fees and I've never had a problem. Nick is very helpful. Recommend them regularly.... Read more
19th Nov 2018 (6 years ago)
S plugaru
This company is a fraud, they wasted my time in high season when flats where available, and then cancelled on me last minute leaving me with almost no options later. I would not waste my time going through their long references process and talking with incomptent people they hire.... Read more
7th Oct 2018 (6 years ago)
D Rodmiguez

Avoid this letting agency at all cost. In short:
Strongly advise to stay away from this agency.
The communication is beyond unsatisfactory and the procedures are rather dodgy.
In more detail:
Viewing of properties was smooth and easy. Once, the referencing process started and we paid the fees, the communication turned into us chasing them for every little bit of information. Including not even being properly informed that we actually passed the references and can start organising our moving in.
Throughout the tenancy issues did get resolved eventually, but only after numerous emails and phone calls from our side.
The tenancy then came to an abrupt ending (despite the fact that we were originally told this will be a long term engagement), because the landlord “wanted the property back.”
As we did like the property in itself, we tried to negotiate a renewal of the contract, but had no luck.
The moving out process was just the same, we had to chase the agency for our future tenancy references delaying us by two weeks. Our deposit was only sorted 17 days after moving out, because agents were going on holiday and no one was dedicated to deal with our deposit in their place (and once again would have probably taken even longer, if we hadn’t been chasing it).
The inventory check upon moving in was superficial, compared to the one when we were moving out and the agency tried to hold some of our deposit for an issue that was clearly stated in the original inventory check.
Lastly, two weeks after we moved out a new letting sign was erected by the property and an ad was placed online that the property is back on the market.
Clearly, none of our negotiations and letter to the landlord have been considered, when we tried to stay living there and the landlord didn’t “want the property back” as it was out straight back on the market.... Read more
Tenant
30th Sep 2018 (6 years ago)
L Krulichova
I had a very bad experience with this agency. They are a fraud, so please be careful and do not let any propreties with them. They made me pay a holding deposit of 1200 pounds and then when we went through the entire referencing process and payed for the referencing they cancelled last minute. There explanation was that the landlord has withdawn the proprety from the market. This delayed us from the proprety search by 1 month. And also made us loose a lot of money.... Read more
Tenant
27th Sep 2018 (6 years ago)
J Fenton
I have used Barbara Gibson as an agent to let and manage my apartment in Highgate for several years and have always found them to be reliable. They provide a more personal service than many of the larger agents and with a proactive, rather than reactive, approach to management.... Read more
Landlord
19th Sep 2017 (7 years ago)
B Willcocks
Try to avoid if possible. Standard issues as expected with most agents, unjustified charges, poor service as soon as the contract is signed, etc, etc.... Read more
11th Nov 2016 (8 years ago)