Chestertons in Hampstead were fantastic from start to finish. Daniel Fisher is your man for Lettings, he is really knowledgeable. professional and happy to help. I would highly recommend him to any local Landlord.
Patrick was always helpful and polite and went out of his way to accommodate our requests to view the property we were buying. He was extremely professional.
We purchased a property through Litchfield, and John was just amazing. He was always there whenever we needed help, and made this process stress free. Very professional service. Would highly recommend!!
Selling and buying property is always rather stressful, but I can sincerely say that using Litchfields, for us, made it considerably less stressful!
From the beginning, we felt that Giselle understood us and didn't give us all that usual estate agent schpiel; one comment that sticks in my mind is when I took my parents around to see our property, she said "go on, I'll stay here, you don't want me following you around giving you the hard sell do you?!" It was so nice to be able to look around in feeling completely relaxed.
Giselle understood us straight away and didn't seem to mind my nervous paranoia that saw me needing a twice daily update/reassurance! She has been completely 'on it' from the start, has made the best recommendations when we asked for solicitors/surveyors, if you want the sort of people that make things happen instantly and (regardless of what happens next!!), for a sincere, uber efficient estate agent who knows Highgate inside out, you really couldn't wish for better than Giselle (and Litchfields)!! Xx
A very happy (and recently moved) family!
Oldfield Mews N6
Viewed a property with Dario in July. He was very helpful throughout in accommodating our viewing and taking the time to understand what we were looking for. A pleasure to deal with.
My experience with Martyn Gerrard was not good. I asked for a paid valuation for probate on a House we had inherited that we were putting up for sale.
They valued the house way too low (about £130K too low) and on the basis of their valuation and another we submitted values to the HMRC and went into a deal with a private buyer. The value was challenged by the Revenue causing us much hassle and embarrassment.
Then months later, Martyn Gerrard wrote us a letter saying the person who had valued it for us had now left their company and would we like to sell it through them for a lot more!
It could be they had one bad apple, but this non-straightforward, un-professional, experience put me off using them again.
Abdi is terrific. He communicated throughout the transaction and went the extra mile. Dealing with KFH, so far, has been good.
Absolutely Appalling. I would strongly advise anyone thinking of using this agency to reconsider.
The agent who was in charge of our letting was James. When showing us round he promised many things such as the re-grouting of a bathroom and a professional clean before we moved in. After you have paid he completely denies he ever said these things and says you agreed to the flat ‘As seen’. A phrase which he so rigidly stuck to we expect to move in with him in the lounge as this was technically ‘As seen’.
When we were handed the sets of keys, some of which did not even work, we went to take a look at the flat. The professional clean had undoubtedly never happened. There was half eaten food in the fridge, rubbish under the beds and even ash in the ashtrays. Also despite insisting the flat was ‘As seen’ some of the nicer items of furniture had been removed.
When we tried to ring James explaining this, coincidentally for the next few days whenever we rang we would be told ‘he is out on a viewing’, ‘he is out the back’, ‘he has just had to dash out of the office’ and our favourite - ‘he is on the toilet’. None of us have been able to get through to him despite calling on so many various occasions.
Seeing as James had apparently disappeared of the face of the earth the only suggestion they had was to call the landlady directly. Which makes you wonder what on earth the extortionate agency fees you pay are for, when I asked this I was informed that they do not manage the properties so I genuinely am at a loss as to what that charge is for. The service was terrible, the communication with our agent close to non-existent. I cannot stress how much we would advise against using these agents for lettings.
Big thank you to Bianca, Maria and Charlotte. I have been using KFH for 5+ years and each time I am impressed with the excellent service. Highly reccomend.
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.