Great experience with Robert, Jayden and the team. Unlike other agents, they help us set a realistic price for the property and navigate the process flawlessly. If you're selling/buying in Crouch End, the good folks at KFH will help you out! We'll certainly be calling them when moving on from our next property.
Absolutely Appalling. I would strongly advise anyone thinking of using this agency to reconsider.
The agent who was in charge of our letting was James. When showing us round he promised many things such as the re-grouting of a bathroom and a professional clean before we moved in. After you have paid he completely denies he ever said these things and says you agreed to the flat ‘As seen’. A phrase which he so rigidly stuck to we expect to move in with him in the lounge as this was technically ‘As seen’.
When we were handed the sets of keys, some of which did not even work, we went to take a look at the flat. The professional clean had undoubtedly never happened. There was half eaten food in the fridge, rubbish under the beds and even ash in the ashtrays. Also despite insisting the flat was ‘As seen’ some of the nicer items of furniture had been removed.
When we tried to ring James explaining this, coincidentally for the next few days whenever we rang we would be told ‘he is out on a viewing’, ‘he is out the back’, ‘he has just had to dash out of the office’ and our favourite - ‘he is on the toilet’. None of us have been able to get through to him despite calling on so many various occasions.
Seeing as James had apparently disappeared of the face of the earth the only suggestion they had was to call the landlady directly. Which makes you wonder what on earth the extortionate agency fees you pay are for, when I asked this I was informed that they do not manage the properties so I genuinely am at a loss as to what that charge is for. The service was terrible, the communication with our agent close to non-existent. I cannot stress how much we would advise against using these agents for lettings.
Chris Taylor was a wonderful support in helping me to find a property - whilst I used other estate agents when looking, I kept coming back to Chris and ultimately was very happy to buy through him. He stood out head and shoulders - in terms of his professionalism, how pleasant and friendly he was to work with, and the fact that he really listened to what I wanted and patiently worked hard to help me find it. I never felt under pressure, just very well supported and with just the right amount of attention and follow up. His support from offer acceptance through to exchange was also outstanding. Thank you Chris!!
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
KFH were great in helping me find the right flat. 5 Star service from Joe MR!
My fiancé and I recently bought our new home through KFH Muswell Hill. I cannot fault the productivity from the team and most importantly our agent Sam who far surpassed any of the other agents we had met with. I wouldn't hesitate for a second to recommend KFH for anyone looking to buy in the Muswell Hill area.
Tatlers helped us to find the flat we were looking for and since we moved in they are always there to help us. Arranging views and the renting process were smooth and very professional. They are nice and always respond to our requests promptly.
Don't recommend it. They're very nice if everything goes well but once you've paid and something is not right they don't care. We had a problem first day in the flat. There were few things not working and we're still waiting to get them repaired. It's been a month
We recently purchased an apartment in Belsize Park and received fantastic service from the Dexters team in Hampstead. We registered with a number of local estate agents and the agent that stood out was Chris Cooper from Dexters. He was knowledgeable, professional, understood our requirements and showed us the best selection of property.
Once we agreed the purchase Chris was always available to help and provide advice. Whenever we called the office the rest of the Dexters team were just as helpful. Nothing was too much trouble.
Could not recommend this firm any higher. Epic service from start to finish!
Mathew & Lily
Although we ended choosing a property offered by another estate agency, wanted to recognise the good work of Knight Frank Belsize Park. All professionals we had the chance of dealing with were kind, helpful and provided excellent advice during our search, in particular Poppy Archer. She did a very good job taking us to really good properties, in line with our needs. Thank you very much.
A very well organised agency. Quick to find tenants, highly professional throughout.
Chanel Rodriguez in particular has been excellent and a pleasure to work with.
I can most definitely recommend.