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Estate Agents in Highgate
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Highgate Property Market Summary
Sold price
£1,129,261
Sale time
21 weeks
Asking price change
-1.5%
Estate agent fee
1.7%
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Estate Agents
Kinleigh Folkard & Hayward - Belsize Park
38 England's Lane, NW3 4UE
Customer reviews (102)
Thomas Rudd
Peter West was outstanding from start to finish. Any issue that arose he handled swiftly and professionally and ensured that my purchase was met by the deadline asked. Would throughly recommend this agency and particularly Peter.
14 days ago
Ozan Kaya
I rented my flat via KFH and it’s currently managed by KFH as well. Therefore, I believe I have a lot of data to share about them.
Before signing a contract, everything is great. They are on time, reply to emails and are genuinely nice. After signing the contract, they don’t have time for you any more. They don’t reply to emails or reply in two weeks claiming that they are very busy. I am not able to get a reply to my questions from the property manager and it has been more than 3 weeks now.
557 days ago
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Kinleigh Folkard & Hayward - Highgate
36-37 Topsfield Parade, N8 8PT
Customer reviews (111)
James McAtamney
Reuben handled my purchase brilliantly from start to finish. He is hugely knowledgeable about the area and couldn't have been more helpful at viewings. I wouldn't hesitate to recommend KFH to a friend and would use them again when the time comes!
39 days ago
Lizzie Buckingham
Other than setting up camp in KFH offices, I’m unsure what more we can do to cajole the agents into solving the numerous problems they have created for us with regards to our rental. Our constant calls and emails have been met with various non-answers which has left us in an unclean property, filled with litter with plaster falling from the walls and no keys. What a disaster - avoid letting from KFH at all costs!
NaN days ago
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Kinleigh Folkard & Hayward - Highgate
58 Highgate High Street, N6 5HX
Customer reviews (106)
Colette Best
Very helpful and friendly, quick to respond to any questions - would recommend. I got great service from Safia Mostafa.
42 days ago
Privy Sea
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
1325 days ago
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Kinleigh Folkard & Hayward - Muswell Hill
206 Muswell Hill Broadway, N10 3SA
Customer reviews (106)
Laurence Higham
I have used KFH to sell two properties this year & have been very happy with their service on both occasions. They get a lot of buyers in through the door. When I sold my own flat a sale was agreed before the property was even advertised, on the first day. Elysia was very good at communicating between myself & the buyers & communicated closely throughout the whole process. Can recommend them highly.
14 days ago
Luca Bellodi
*** Update 31/01/2019 (11 days after my review)***
I want to acknowledged that – as requested in our initial formal complaint – the Head of Compliance at Kfh has authorised a full reimbursement of the admin fee we paid to the agency. This attention to the client clearly changes the view expressed in the fist first review.
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20/01/2019
The most awful experience with a letting agency I've ever had. They simply lied to us until a couple of days before we had to move in, when it was too late and costly for us to withdraw the offer. We agreed on a list of provisions we wanted to be included in the contract. Everything seemed fine, they said the landlord accepted them all, and when they finally sent us the contract to sign, the provisions were missing. It ended up the landlord didn't accept them. We filed a very detailed complaint with all the supporting evidence of what we were told by the agent and they said that what is written on the contract is the only thing that counts. It's a very effective strategy: they say yes to everything, but then, a few days before moving in, they send you a different contract and what do you do? Do you really want to go back to house hunting? Then you have no choice but to accept and lose.
803 days ago
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Knight Frank - Belsize Park
2C Englands Lane, Belsize Park, NW3 4TG
Customer reviews (89)
Elliott N
Orly and llana at the Belsize Park Knight Frank office did a fantastic job at selling our property. From the very start everything ran smoothly from the first viewing to completion. They took the time to get to know the property in detail and were extremely knowledgeable about the local market. We were kept fully updated throughout the whole process and nothing was too much trouble. We cannot recommend them highly enough.
78 days ago
Victor Chowdhri
A very well organised agency. Quick to find tenants, highly professional throughout.
Chanel Rodriguez in particular has been excellent and a pleasure to work with.
I can most definitely recommend.
1849 days ago
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David Astburys Ltd - London
15 Park Road, N8 8TE
Customer reviews (100)
Oliver Nathan
My partner and I started our search hoping to find somewhere quickly and efficiently, most viewings and agencies were slow, unhelpful and in general didn't seem to want to find tenants for their landlords property.
Scott however impressed us to no end as from viewing stage all the way through to tenancy agreement he has been massively helpful and highly professional, I could not recommend his expertise enough.
I also have to give a shout out to Harriet who has been really efficient and helpful throughout the process, thanks to all!
15 days ago
Audrey
We rented a property from David Astburys for 8 months and got out as quickly as we could. They are an absolute joke of a letting agency - incompetent at best and deceptive at worst.
They were absolutely efficient up until the point where we handed over the deposit and signed the tenancy agreement - after which everything went downhill swiftly. On the morning of our move-in day, we received a call from David Astburys letting us know that they had just realised the property had not been professionally cleaned, and asking us whether we would like to have them arrange to have it cleaned before we move in (in the middle of a global pandemic and a national lockdown, how is that even a question?). This was only a few hours before we were due to pick our keys up and gain access to the property. We ended up having to wait outside the property with all of our belongings for 7 hours while waiting for the cleaners to clean the place. To put things into perspective, we were meant to gain access to the property at 11am, and ended up only gaining access at 10pm when the cleaners left.
For the record, the property was in absolutely filthy condition before the cleaners came so it is obvious that David Astburys neglected to do the simple task of checking the condition of the flat before our move-in date. Moreover, the property still had black mould and general cleanliness issues after the cleaners left - a problem that was raised with David Astburys for which we received no apology, remediation, or even acknowledgement of the cleanliness issue. This was the first red flag.
We also were not allowed to view the property prior to move-in, which we were told was due to lockdown restrictions - fair enough. In lieu of being able to view the property in person, we asked for the property square footage, which we were told (in writing) was 72 square metres. When we moved into the flat, it was clear that the property was substantially smaller than this, and this was confirmed several weeks later when the property was measured for EPC renewal. The actual size of the flat, as documented in the renewed EPC, was 53 square metres. This equates to the property being advertised as 35% larger than its actual size. Again, we raised this with David Astburys and requested a rent reduction as the advertised size of the property was a major factor that we took into account when deciding how much to offer for the flat.
However, David Astburys refused to take any accountability for this, stating that this was the measurement listed on the old EPC. We contacted Citizens Advice and were advised that this is an unfair trading practice, and we were well within our rights to pursue legal action against David Astburys. However, we decided that it was not worth the stress and effort and simply resolved to move out as quickly as possible.
After we handed in our notice, David Astburys persisted to ask us to let people into our flat for viewings despite us letting them know that we were not comfortable given the Covid-19 risk (this was in December, when the NHS was being overwhelmed by the number of Covid cases). Also, remember that they used Covid-19 as an excuse to not let us view our flat (which was vacant) in person? Massive double standard.
Predictably, David Astburys proposing deductions for cleaning after we moved out despite us having cleaned the flat to a markedly higher standard than what was given to us. We did not accept the deductions and let the Tenancy Deposit Scheme adjudicate the case. David Astburys must have realised that they have no leg to stand on here as they did not submit any evidence to TDS to support their proposed deductions, and we have now been awarded our full deposit back.
David Astburys claims to be be better than your average (bad) letting agent, but in our experience they fit the stereotype to a T.
36 days ago
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