Thanks to Jess Allen on the lettings team I was able to secure a property for a short term Tenancy + Cats whilst my house was being underpinned. A tough ask at the best of times. But Jess's Thanks to Jess's professional and positive all round vibe we managed this whilst other estate agencies shrugged their shoulders and made excuses. KFH Muswell Hill went an extra mile for me. I am sure they will do the same for you. Mike
122 days ago
*** Update 31/01/2019 (11 days after my review)***
I want to acknowledged that – as requested in our initial formal complaint – the Head of Compliance at Kfh has authorised a full reimbursement of the admin fee we paid to the agency. This attention to the client clearly changes the view expressed in the fist first review.
The most awful experience with a letting agency I've ever had. They simply lied to us until a couple of days before we had to move in, when it was too late and costly for us to withdraw the offer. We agreed on a list of provisions we wanted to be included in the contract. Everything seemed fine, they said the landlord accepted them all, and when they finally sent us the contract to sign, the provisions were missing. It ended up the landlord didn't accept them. We filed a very detailed complaint with all the supporting evidence of what we were told by the agent and they said that what is written on the contract is the only thing that counts. It's a very effective strategy: they say yes to everything, but then, a few days before moving in, they send you a different contract and what do you do? Do you really want to go back to house hunting? Then you have no choice but to accept and lose.
715 days ago