Chestertons in Hampstead were fantastic from start to finish. Daniel Fisher is your man for Lettings, he is really knowledgeable. professional and happy to help. I would highly recommend him to any local Landlord.
Patrick was always helpful and polite and went out of his way to accommodate our requests to view the property we were buying. He was extremely professional.
Having recently sold my flat, I can't recommend KFH Crouch End enough. The whole team are professional & supportive & offer great customer service & support. Kerry Golding is great & helped me get the best mortgage to suit my needs & Robert Hamlyn is amazing... I simply wouldn't be in my new home if it wasn't for him!
Absolutely Appalling. I would strongly advise anyone thinking of using this agency to reconsider.
The agent who was in charge of our letting was James. When showing us round he promised many things such as the re-grouting of a bathroom and a professional clean before we moved in. After you have paid he completely denies he ever said these things and says you agreed to the flat ‘As seen’. A phrase which he so rigidly stuck to we expect to move in with him in the lounge as this was technically ‘As seen’.
When we were handed the sets of keys, some of which did not even work, we went to take a look at the flat. The professional clean had undoubtedly never happened. There was half eaten food in the fridge, rubbish under the beds and even ash in the ashtrays. Also despite insisting the flat was ‘As seen’ some of the nicer items of furniture had been removed.
When we tried to ring James explaining this, coincidentally for the next few days whenever we rang we would be told ‘he is out on a viewing’, ‘he is out the back’, ‘he has just had to dash out of the office’ and our favourite - ‘he is on the toilet’. None of us have been able to get through to him despite calling on so many various occasions.
Seeing as James had apparently disappeared of the face of the earth the only suggestion they had was to call the landlady directly. Which makes you wonder what on earth the extortionate agency fees you pay are for, when I asked this I was informed that they do not manage the properties so I genuinely am at a loss as to what that charge is for. The service was terrible, the communication with our agent close to non-existent. I cannot stress how much we would advise against using these agents for lettings.
Very efficient, fast, flexible and professional. No promises that could not be kept. The best experience I had with a letting agency over the last year!
I am renting a room in property managed by KFH for 7 months. For 2 of these months I have not have a door on my bedroom as it came off its hinges and KFH have been glacial in replacing it, despite frequent reminders and requests for updates. We are still waiting for confirmation of when this will be replaced. Additionally, the washing machine regularly (70-80%) stops midway through the cycle and has to be restarted. KFH have said that since it technically still functions they have refused to fix/replace it. They don't deal well with the upkeep of the property.
I’ve just sold my flat through KFH! Alex was a fantastic help! Very pro-active and forthcoming!!
I had to sell my unit quickly and had it on the market with multiple estate agents in Muswell Hill! Most of whom were not very affective at all!
Very pleased with a quick ‘stress-free’ transaction!
HIGHLY RECOMMENDED...????????! Will definitely use them again!!
My fiancé and I recently bought our new home through KFH Muswell Hill. I cannot fault the productivity from the team and most importantly our agent Sam who far surpassed any of the other agents we had met with. I wouldn't hesitate for a second to recommend KFH for anyone looking to buy in the Muswell Hill area.
Worst Letting Agent Ever. We moved in to a new flat with the following problems:
1. Rusty dishwasher and washing machine
2. Cracked window (it wasn't cracked during viewing)
3. Bedroom was full of ladybirds
4. Part of the agreement was to remove the bed but it was still there when we moved in.
After 5 days, they have done nothing. They don't respect our money as they said "The crack on the window is minimal".
In addition, there wasn't a single point of contact for these problems.