E argunhan
Happy to work with Shaun who really cares to rent your flat but not happy with accountancy, could nit get rent from your agency in 20 days although the tenant paid on time, and we are working since last year either you.... Read more
Landlord
31st Oct 2024 (6 mo. ago)
C waihong
Edelyn is wonderful! She is kind and helpful. We avioded many troubles as she always paid attention to details on a timely manner. We hope Edelyn will continue to support us whilst we are staying at Woolwich Arsenal. Thank you.... Read more
Tenant
21st Oct 2024 (7 mo. ago)
N Bhatt
I was a bit nervous about switching property management companies after a less-than-ideal experience with my previous one. But all my worries melted away when I met Edelyn Reynolds from Benham and Reeves. She was so helpful and took care of everything, making the transition a breeze.
I used to think bigger letting agencies would just treat you like a number, but Edelyn proved me wrong. She always made me feel like I mattered and went out of her way to help.
I’m so happy with how Benham and Reeves has handled my property. Edelyn’s the best, and I can’t recommend her enough.... Read more
Landlord
19th Oct 2024 (7 mo. ago)
J Cheung
Both Shaun and Edelyn are very responsive and efficient Benham letting manager and administrator at Woolwich branch respectively, they have helped in handling our apartment since Year 2022, excellent letting services indeed!... Read more
Landlord
17th Oct 2024 (7 mo. ago)
S Ho
Professional service fm our letting agent Shaun Tan. We always get fast response from him. We are happy with the service.... Read more
Landlord
17th Oct 2024 (7 mo. ago)
brianosnow
Dinesh moved heaven and earth to get us to the finish line. He is trustworthy, diligent, a good listener, and willing to do extra work. Leasehold flats are difficult to sell, and not easy to buy, but Dinesh gets it done.... Read more
Buyer
1st Oct 2024 (7 mo. ago)
L Hainsworth
Giving 1 stars because I called about a property they abruptly told me to write down all my information and what I was looking for on WhatsApp. I did that and then they responded ‘property isn’t available’- you just wasted my time when you could have told me that on the phone! You do it as a marketing tactic and it’s unnecessary.... Read more
30th Sep 2024 (7 mo. ago)
In 7 months they only got me 1 viewing. They said the market was not good then changed agency and in 1 month I already got 10 viewings... Read more
Seller
20th Sep 2024 (8 mo. ago)
H R
I had great experience working with Shaun and Edelyn as my letting agents. They were professional, knowledgeable, and guided me through every step of the process, making everything smooth and stress-free. Highly recommend their services!... Read more
Landlord
11th Sep 2024 (8 mo. ago)
Haylie

Excellent Service from Benham and Reeves
I recently rented an apartment through Benham and Reeves, and I couldn't be more pleased with the exceptional service I received from their team, especially Shaun and Edelyn. From the very first interaction, they demonstrated professionalism, attentiveness, and a genuine desire to ensure I found the perfect place to call home.
Shaun was incredibly responsive, answering all my questions with clarity and providing valuable insights into the properties. He made the entire process smooth and stress-free, guiding me through each step with patience and expertise.
Edelyn was equally fantastic, ensuring all paperwork and logistics were handled efficiently. Her friendly approach and keen attention to detail gave me full confidence that everything was in capable hands. Both Shaun and Edelyn went above and beyond to accommodate my needs and made what can be a daunting process feel effortless.
I highly recommend Benham and Reeves to anyone looking for a reliable, customer-focused agency. With Shaun and Edelyn’s outstanding support, I couldn’t have asked for a better experience. Thank you for helping me find my ideal apartment!... Read more
Tenant
6th Sep 2024 (8 mo. ago)
H Li
Both Shaun and Edelyn are really nice and helpful throughout the rental process, highly recommend this agency to everyone.... Read more
Tenant
24th Aug 2024 (8 mo. ago)
Helga
This is an amazing agent. I would say best in the area. We have been landlords in the area in the past 10 years and definitely the best agency.
They do take good care making sure that they find you a good tenant, not just any tenant. Very personalised service. I find that this is an invaluable quality!... Read more
Landlord
7th Aug 2024 (9 mo. ago)
L Gu
Shaun Tan is very good... Read more
???
I am incredibly grateful to Shaun at the Woolwich branch. He helped us get a wonderful house under great conditions. Even after we moved in, he handled the repairs and answered all our inquiries so well. I’m especially thankful for his responses to our questions during his days off and late at night. I was discouraged thinking I would have to wait until business hours for a reply, but Shaun got back to us, and it meant so much. I usually don’t leave reviews, but I am so thankful that I had to write one this time. Thank you so much for your kindness and support.... Read more
Tenant
2nd Aug 2024 (9 mo. ago)
bestesemiz
I highly recommend Di as an estate agent. He is incredibly efficient, always securing the best deals, and is someone you can trust completely. The process of finding a property with him is always smooth and stress-free. If you're looking for a reliable and effective estate agent, Di is your go-to person! Love him!!... Read more
1st Jul 2024 (10 mo. ago)
B G

**UPDATE** See Benhams response below.
They have shared CONFIDENTIAL information without our consent (deposit amount) which probably sums up their approach. Please remove this immediately.
Also, apparently getting a deposit back makes up for the comprehensive damage done to our flat (guess what, the true quantum is multiples of the deposit).
Also- they refused to re-enter the flat for an inspection when we suspected subletting. I have this in writing should Benhams wish to dispute. And guess what, the flat was being sublet. There are so many examples of this sort of behaviour - and they were utterly reactive, waiting for us to chase them before ever coming back to us.
Other things to note- they did NOT get three quotes (as per service agreement) for works required. There are honestly more examples than you can count of poor service.
Genuinely awful.
Original Review
Put nightmare tenants into our property and then were terrible when it came to dealing with the issue.
We ended up with a flat with burn marks in the walls and floors, punch marks on the walls and fridge, urine throughout the bed and carpet of one bedroom etc. The flat was also sublet too.
Honestly cannot believe the good reviews here.
Maybe we were just unlucky- but you want an agent who will be there for you if there are problems. Benhams are NOT that.
Avoid at all costs.... Read more
Landlord
10th Jun 2024 (11 mo. ago)
Y Mak
Knowledgeable and responsive staff. Fantastic services overall, from viewing, moving-in, and after-care. Huge credit to Shaun, Edelyn, and Miles.... Read more
Tenant
22nd May 2024 (1 year ago)
M Luk
Thank you for the exceptional service provided. Their professionalism, attention to detail, and dedication made the entire process smooth and stress-free. I couldn’t be happier with the outcome and highly recommend Benham & Reeves to anyone in need of a reliable real estate agent.... Read more
21st May 2024 (1 year ago)
O Karakas
It has been a great experience. Very easy to reach out anytime needed and friendly service. Shaun was very helpful through out the process.
A bit more explanation was needed with the fees but overall it was a smooth pleasures experience.
Thanks for the help.... Read more
12th May 2024 (1 year ago)
H A

Not had the greatest experience. The beginning was great, the referencing process went smoothly and they were lovely at first however the issue started rolling in when we moved in. We were told some of the furniture came with the flat we moved in to, when we got there that was not the case. It turns out there was an issue with inventory and they promised to rectify it by buying us the promised furniture. We are still waiting for this however this could also be due to us taking our time picking out what we want. The first issue that arose was on the night I moved in. I was promised parking with the place, and was told that all I had to do was register the car with concierge. Concierge took their time giving me the parking sticker and placing me on the register (this is another issue i will cover later) and yet the next morning I woke up to a £60 fine. I made B&H aware who promised I'll get it cancelled once I appealed it. I appealed it with all the information that one of their agents told me to add and still the appeal was rejected, and if i wanted to appeal it again the fine would go up to £100. When I pointed out to the agency that this was through no fault of my own, I was blamed for not "placing a paper on my windscreen explaining that I was waiting for concierge to give me a parking sticker." Been renting with parking in these kind of establishments for over 7 years, never heard anything so ridiculous. Due to the concierge not placing me on the register as requested, I was stuck outside the car park at 11 Pm after I had been out for work since 7 am. I rang "emergency" security EIGHTY-SIX times and they did not pick up, but luckily someone came out the car park so I was able to go in. The few times I have spoken to security they have been extremely rude, which I have complained about and nothing. The £60 fine has left an extremely bad taste in my mouth, they didn't even offer to contribute towards it or even waiver some fees eg the gym sign up fee. I have also complained about the bathroom (which is mouldy) because it has no ventilation and the toilet water continuously runs, and nothing. There has now been a massive leak which I blame on their incompetence to act quicker. Just a pain overal, if I had known about these issues that I was going to face in a new-build (open since 2022) I would have gone somewhere else, especially for that price.... Read more
Tenant
16th Apr 2024 (1 year ago)
F Graceffa
Assisted by Shaun, Edelyn and Joyce. All very helpful and professional.... Read more
16th Mar 2024 (1 year ago)
M Herfurth
Used Dinesh on my sale, who I highly recommend. He was always on hand, professional and provided an exceptional service. Really impressed from start to finish.... Read more
Seller
8th Jan 2024 (1 year ago)
D Pang
Shaun Tan has been very helpful and response promptly every time .... Read more
3rd Jan 2024 (1 year ago)
C Tong
We have been happy with the services of our agent, Shaun Tan. He has been quick to respond to any of our queries and generally very helpful, and the letting out of our flat and car park have been smooth.... Read more
Landlord
15th Dec 2023 (1 year ago)
V Tse
Shuan and Edelyn are very professional and helpful! The apartment are also well manged by the agency.... Read more
6th Dec 2023 (1 year ago)
H Qazi
Exceptional team at B&R with a fantastic service from the first meeting all the way to tenant support! Edelyn, Shaun and Joyce are fantastic, extremely responsive and brilliant at their jobs. Highly recommended if you are looking for a property in the area.... Read more
Landlord
31st Oct 2023 (1 year ago)
H Cheung
Shaun and Edelyn who assisted with your new tenancy are really help~... Read more
27th Sep 2023 (1 year ago)
L Cheung
We live here comfortably except the lack of broadband and very weak mobile network. Today the Hyperoptic broadband installation was completed and the most significant problem was solved.
Shaun is helpful.
Edelyn is excellent and enthusiastic. I recommend her to everyone.... Read more
Tenant
26th Sep 2023 (1 year ago)
Y Shen
Dinesh has done a great job helping me with purchasing by chasing the solicitors on both sides!... Read more
Buyer
21st Sep 2023 (1 year ago)
A Robertson
Marketed our property very well, which resulted in lots of leads. The property market in 2023 has been difficult and so it was all credit to our agent Dinesh to ensure that firstly he negotiated a price that was acceptable to both us and the buyer and secondly he stayed engaged throughout the process to secure the sale.... Read more
Seller
21st Sep 2023 (1 year ago)
A S

UPDATE 15/09/23 - ALL ISSUES FIXED
After 2 months of having moved in to this apartment, B&H have finally sorted all the issues. (This involved replacing the toilet in it's entirety). Today Joyce has asked me to remove my review. In light of the events that transpired from the day of our moving in, I have taken the executive decision to update rather than remove so that in the future others can get an accurate representation.
UPDATE 15/08/23
Day 32 of being plagued by engineer hiring decisions made by Benham & Reeves. The new engineers have just found out that the toilet lid bought by "Back to Back" is in fact too short. I was aware that as a company they were incompetent, however I did not think that someone could be THIS incompetent. I am genuinely IMPRESSED, I did not think it was possible!
UPDATE 14/08/23
Nearly a month after moving in, the toilet flush lid, and lights in the kitchen are still broken. This is due to Joyce Z at Benham & Reeves contracting "Back to Back" to sort out these issues. Unfortunately, the "engineer" from back to back is rude, and has a terrible attitude. Despite the first engineer being told to leave behind the flush lid for the next engineer to sort it out, he did not. He then proceeded to blame everybody else (childlike behaviour).
Moved into a place operated by Benham & Reeves in North Greenwich.
We moved in 2 weeks after the contractual date. Upon on moving in we quickly realised that there were plenty of things that required to be fixed in the property.
1. Bedroom window stuck in place, unable to be closed properly - this has been fixed a week later but the window is still sketchy.
2. None of the windows were cleaned, and are filthy. A professional clean should be part of the end of tenancy ancillary. However, with Benham & Reeves - a quick hoover is all that's provided.
3. The toilet flush was broken, and it took their "engineers" 2 days to fix. To this day - we STILL do not have a lid for the WC tank. I'm not sure how B&H review basic necessities?
4. 3/5 recess lights in bathroom broken, 3/5 recess lights in kitchen broken. I fixed the bathroom lights myself as there was barely any light in there...
5. Broken living room light. Doesn't help that the socket connector is G22. These are very unpopular, and you can't get alexa or even LED lights with them.
6. Trim between kitchen tiles and living room broken. (fixed a week later).
7. We took the property "unfurnished", however the previous tenants left behind a massive shelf that we asked to be removed on inspection. We now have had to incorporate this shelf to our new furniture...
I find it rather insulting that:
1. B&H did not think to inspect the property properly to identify these faults. We were able to pick up on it as soon as we moved in.
2. Represent the property as "unfurnished" when it was in fact part furnished.
3. Have yet to resolve all of the above - now in week 4 after the contractual move in date.
The quality of engineers used by B&H is questionable. It took 2 "engineers" 3 days to fix the flush button on a WC. AND we've yet to get a new lid for it?... Read more
Tenant
15th Sep 2023 (1 year ago)
S Pang
Shaun Tan has provided the best service in identifying the suitable tenant and liaising with the tenant in completing the tenancy contract.... Read more
Landlord
4th Sep 2023 (1 year ago)
I Chen
The best experience I’ve had so far renting in London for over 6 years.. Shaun, Evelyn and Joyce has always been supportive, they’ve responded so fast and my whole renting process was so smooth. Kudos to B&R Woolwich!... Read more
Tenant
15th Aug 2023 (1 year ago)
V Chhibber
Have used Shaun Tan at Benham & Reeves to let and manage my flat in Woolwich. Shaun and the team always provide a first class service and are very responsive when it comes to answering questions and dealing with tenants.... Read more
Landlord
10th Aug 2023 (1 year ago)
R gocer
Absouletly five star service.
We recently relocated in the UK and it was our first time renting a property here. Working with both Shaun and Edelyn was fantastic throughout the process.
But especially, special thanks to Shaun, he helped us with each step from start to finish. Since we are new here, we had some difficulties but he supported us accurately in each time. Shaun is excellent in this job.
Without any hesitation, I highly recommend them.... Read more
Tenant
30th Jul 2023 (1 year ago)
H Thaker
Excellent customer service from Shaun
Thank you Benham and reeves.... Read more
18th Jul 2023 (1 year ago)
T jose
Shaun and Edelyn helpful through out the process
Thank you... Read more
15th Jul 2023 (1 year ago)
S Bowyer
Shaun at Woolwich has been a great help.
He gave a lot of good advice to get the apartment ready to rent, and it rented very quickly at a good market rate. We had a little hiccup immediately after the tenants moved in, and Shaun fixed the issue without any issue. 5* plus... Read more
Landlord
12th Jul 2023 (1 year ago)
B Lambert
Great service so far. Shaun has been available and relaxed which is welcome. Wider team very courteous and friendly, with good advice to support new landlords.... Read more
Landlord
7th Jul 2023 (1 year ago)
M Palomero
Shaun and Edelyn helped us with our new tenancy. They are very helpfull and I would highly recommend using this agency for your next property as well!... Read more
Tenant
6th Jul 2023 (1 year ago)
J Patel
Very professional service. Prompt responses to e-mails, and took the headache out of the letting process.... Read more
Landlord
6th Jul 2023 (1 year ago)
A Aziz
Great Service from Beham & Reeves, especially Shaun Tan, was very helpful.... Read more
21st Jun 2023 (1 year ago)
A pownall
Edelyn Reynolds is brilliant - five star service. Helpful and gets the job done!... Read more
9th Jun 2023 (1 year ago)
Jose
Shaun and Edelyn were very approachable and assisted us very well from the start and renewal of our tenancy.... Read more
Tenant
18th Mar 2023 (2 years ago)
S Liu
Very nice letting Team help me to move in my new home. Responsible and efficient staff.... Read more
Tenant
17th Mar 2023 (2 years ago)
M Merheby
amazing experience, excellent support from Shaun... Read more
7th Mar 2023 (2 years ago)
M Lu
Edelyn of Benham & Reeves was a fantastic help throughout the preparation for starting a new tenancy. She was knowledgeable, helpful, informative and patient.... Read more
Landlord
30th Jan 2023 (2 years ago)
B Anderson
Dinesh at Benham and Reeves worked tirelessly to get us a sale, thank you!... Read more
Seller
30th Nov 2022 (2 years ago)
K Ghosh
Dinesh was really helpful and the communication was great throughout the entire process.... Read more
12th Nov 2022 (2 years ago)
Y Wen
Excellent and quick service. Highly professional and to the details. We are very gratitude for their service and kind help.... Read more
10th Nov 2022 (2 years ago)
M Tarasevicius
Very helpful finding a flat, quick to respond, helpful in negotiating. This branch is good, but I’ve left a review about the property management side of the experience on trustpilot.... Read more
22nd Oct 2022 (2 years ago)
A Chaudhury
Very helpful and cooperative letting agent. Was there to explain, clarify and assist every step of the way. Smooth and painless!... Read more
Landlord
1st Oct 2022 (2 years ago)
T Latt
Excellent agency for renting the house on UK... Read more
Tenant
28th Sep 2022 (2 years ago)
D Varsani
Fantastic service from Shaun and Edelyn at Benham & Reeves Woolwich branch. From my initial enquiry to them marketing and successfully letting the apartment swiftly. Shaun and Edelyn were always on hand to help through the process with all the things that needed doing. They are very professional, friendly and knowledgeable. I highly recommend them. Thanks again Shaun and Edelyn!... Read more
Landlord
28th Sep 2022 (2 years ago)
J Yang
Dinesh has been absolutely brilliant in doing his job. He is professional, responsive and helpful. I completed my whole purchasing process within 3 months thanks to his help! He has made the whole process smooth! Really recommend anyone who would like to purchase/sell a property with Benhams & Reeves!... Read more
Buyer
21st Sep 2022 (2 years ago)
J Topper
Dinesh at Benham & Reeves in Woolwich was responsive and easy to deal with when we sold our Woolwich flat.... Read more
Seller
13th Sep 2022 (2 years ago)
M James
Shaun, Edelyn and their team have been a pleasure to deal with. Professional, polite and efficient when having to communicate with them. Would highly recommend to anyone looking to move into the area. They ensure to provide a swift and easy transition when moving and were able to complete all of my requests. Very impressed.... Read more
19th Aug 2022 (2 years ago)
C Keung
Shaun was really nice and helpful, thankyou!... Read more
19th Aug 2022 (2 years ago)
H G
One of the best in the field. Helped yes out find a beautiful property and helped us from scratch.... Read more
14th Jun 2022 (2 years ago)
LB
We just sold a 2 bed flat in Cadet House and were impressed by the professionalism and efficiency shown throughout the process. Especially Dinesh Kumar who negotiated well for us to agree a good price and managed the whole process superbly. Thank you!... Read more
Seller
31st May 2022 (2 years ago)
N GOYAL
Pleasant experience with Benham & Reeves - Woolwich.
Shaun was patient with the viewings and in answering my questions.
Edelyn was very prompt in the tenancy onboarding/contract process.
I would highly recommend Benham & Reeves - Woolwich!... Read more
Tenant
22nd Feb 2022 (3 years ago)
R sahni
Shaun is a great agent and takes care of every little detail when it comes to moving into a new house starting from viewing until you settle in. Highly recommend. Way to go! Cheers... Read more
15th Feb 2022 (3 years ago)
S Chetty

We reached out to Benham & Reeves for a property we were interested in which was no longer available, however, Shaun let us know of a new listing which was about to come onto the market which met our specs. We viewed the apartment the next Monday, and made an offer the same day. Shaun from Benham & Reeves was prompt and helpful in securing us a good offer for the place. The offer was accepted the next morning and we were so happy as this was our first official permanent home after immigrating to the UK. The process thereafter was very smooth with everything being organised for us from start to end with the assistance of Edelyn, who has been very helpful in making the administration as easy as possible. All utilities were set up with the relevant suppliers by Edelyn beforehand and ready the day of our arrival which eliminated a lot of stress from the move. A professional clean of the apartment was done before we moved in. Overall, we’ve had a really good experience & thank Shaun & Edelyn for all of their assistance throughout the process.... Read more
Buyer
9th Feb 2022 (3 years ago)
J Sahli
Amazing agents, very helpful solved all issues quickly and they are highly recommend!! Special thanks to Shaun he is great!... Read more
3rd Feb 2022 (3 years ago)
J Zuberu
Shaun is a great Realtor, I had almost lost hope of finding a house but he stepped in and made the whole process seamless. Very good customer service and he’s always available to answer whatever questions I have. I’ll totally recommend their services any day any time.... Read more
22nd Nov 2021 (3 years ago)
J Daly
We recently rented out our apartment through Shaun and his team. They were professional, efficient and a pleasure to liaise with. I would definitely recommend them.... Read more
Landlord
24th Oct 2021 (3 years ago)
W Stevens
Excellent service provided by Shaun and team. Very prompt at responding and finding us a property at short notice... Read more
18th Oct 2021 (3 years ago)
S Das
I loved the way Benham & Reeves professionally handled my Tenancy so far. Right from the beginning with Shaun being so patient and answering all my questions and scheduling to the viewing, it was an amazing experience.
But special mention of Edelyn as post the viewing, Edelyn has been simply awesome with her immediate response (sometimes surprising on how she manages that quick Turn Around Time) to her empathy and Customer Centricity, I simply loved the way Edelyn is handling the entire admin process. Benham & Reeves is lucky to have you Edelyn and wish you all the best in your professional career.... Read more
Tenant
8th Oct 2021 (3 years ago)
E Dueñas
I had great experience with Benham & Reeves, Shaun was very helpful and the process was so easy and quick!
I can definitely recommend this agency, they also made the process of moving less stressful!
Thank you !... Read more
28th Sep 2021 (3 years ago)
M Frimpong
I am impressed with their services. Shaun was very helpful in getting us all details for our viewing . Even when we had to pop up unannounced for a last minute viewing to decide he was patient and helped us through the process. Very smooth process! Keep it up... Read more
28th Sep 2021 (3 years ago)
A Muggo
Shaun provided us with a flat in the most convenience, he was helpful & great at providing us with info. Hopefully he stays at B&R and can help more people out.... Read more
13th Sep 2021 (3 years ago)
D Li
We were just passing by and tried our luck. Shaun is extremely helpful and found us a property that matches our need right away!... Read more
23rd Aug 2021 (3 years ago)
D Mackenzie
Shaun was so polite and friendly. He gave me a dedicated service and found me a property that I liked. Couldn’t be happier!... Read more
Buyer
17th Aug 2021 (3 years ago)
M Chan
Shaun, the branch manager, has a very strong sense of responsibility. He follows up details and takes care all your needs. Good response time as well.... Read more
3rd Aug 2021 (3 years ago)
M Badea
I have a great experience staying here and Shaun was very polite and helpful.... Read more
Tenant
24th Jun 2021 (3 years ago)
C Musk
Really helpful, quick replies when there are any queries. Would recommend.... Read more
10th Jun 2021 (3 years ago)
E Papada
Very professional service. Shaun was very helpful and polite.... Read more
27th May 2021 (3 years ago)
M Sasha
I had great experience with Benham & Reeves.
I was working with Shaun who made the process of moving less stressful, which was much needed due to moving being stressful in it's self.
I would recommend this agency to anyone and I hate agents!
Side note: Thank you Shaun =)... Read more
Tenant
15th Mar 2021 (4 years ago)
D borondo
I highly recommend they are very professional very helpful and very quick to sort it out everything... Read more
2nd Mar 2021 (4 years ago)