W Yang
Excellent real estate service. Amelia has been oustanding and our interactions have been exceptionally pleasant and attentive.... Read more
12th Nov 2024 (14 weeks ago)
? ?????????
I had a great experience using Benham & Reeves - Surrey Quays Estate Agents. The agent Anna was highly professional and responsive. Anna got into my situation and helped to organise my move-in as soon as possible. Everything exceed my expectations. The entire process was smooth and clear. Thanks a lot Anna and Maria for your great job!... Read more
Tenant
5th Nov 2024 (15 weeks ago)
P Liu
The best rental experience!! Thank you so much for the help from Anna and Edelyn!!!!!... Read more
Tenant
31st Oct 2024 (15 weeks ago)
L ADMANE
Quick and efficient service!
Maria was incredibly helpful, and I moved into my new home just two days after the viewing. The whole process was smooth and hassle-free. Highly recommend!... Read more
Tenant
21st Oct 2024 (17 weeks ago)
P French
Exemplary service from all those in Benham & Reeves with whom I have had contact, but in particular from Alina who has dealt so efficiently with the restoration and letting of the property.... Read more
Landlord
27th Sep 2024 (20 weeks ago)
J Jar
I am fairly new to London but had a fantastic experience and guidance from Benham and Reeves as I was looking to rent a place. Specifically, interacted with Anna and Edelyn who made the experience too easy. If you’re new/inexperienced to renting, would 100% recommend!... Read more
Tenant
25th Aug 2024 (25 weeks ago)
Ose
Excellent service from Anna and the team during and after the renting process.... Read more
Tenant
24th Aug 2024 (25 weeks ago)
E Yaz?c?
Would 100% recommend to anyone looking to rent out a flat. Anna helped me a lot while I was moving in. Great communication and services.... Read more
Landlord
9th Aug 2024 (6 mo. ago)
H Lührs
Anna and Edelyn were super helpful with my apartment viewing and all the administrative work regarding the lease. I can highly recommend them!... Read more
Tenant
6th Aug 2024 (6 mo. ago)
S Antonakopoulos

I came across the Benham & Reeves Estate Agents in Surrey Quays agency through a Rightmove listing for rental properties.
I have been dealing with estate agents for the past 20 years and I can safely say that this has been the most professional letting agency I have come across so far (and in London that is not easy to find). I highly recommend it due to interactions in the following areas:
Viewing process experience: Anna, the letting agent that showed me the property, was outside the property at the agreed meeting time, was very knowledgeable about the property and what the neighbouring area had to offer to someone moving there.
Letting agent communications: Whether I dealt with the letting agent directly or other members of the Benham & Reeves team, all were professional and crystal clear in their communications and managed my expectations well in terms of what was required in respect of information and timelines to provide it or expect it.
Moving day experience: Prior to moving day, Anna explained clearly what the rules were for movers coming to development to help with the move. This made the move straightforward and the letting agent even assisted on the day when the movers arrived early at the property.
Contract drafting and signing experience: Although the contract went through a couple of drafting rounds, this was a very straightforward experience due to clear responses to my queries and clear communication on the amendments required to accommodate the wishes of the landlord.
Clarity of fees and payments: From the initial deposit to take the property off the market to the funds required to complete the process, it is was always clear to me both specific payments and the overall total amount required to pay to move into the property.
Handling of queries and liaising with landlord on my behalf: In respect of requests to fix minor issues in the property these were handled promptly in the pre-contract period and without a need for reminders.... Read more
Tenant
24th Jun 2024 (7 mo. ago)
A Galdeano
Anna and Maria from Benham & Reeves - Surrey Quays Estate Agents provided exceptional service during my property search. They were knowledgeable, attentive, and proactive in finding the right property for me. I highly recommend them for their professionalism and commitment to their clients. Great job, Anna and Maria!... Read more
10th Apr 2024 (10 mo. ago)
A Petrova
Our manager Anya was very helpful and caring throughout the process, kudos!... Read more
9th Apr 2024 (10 mo. ago)
K Roy
We had a great experience with house search with Benham & Reeves. I will give 5 stars for Anna who really went out of the way to show us the apartment. She was very helpful and transparent, and was with us throughout the whole process. Also Maria was great in assisting with the agreement paperwork. They explained us the process and gave a clear understanding of the requirements from both sides. Will Recommend both of them... Read more
6th Apr 2024 (10 mo. ago)
R Cooke
Anna and Maria were extremely helpful and accommodating when helping us finalize our new apartment. There assistance was appreciative and would highly recommend... Read more
25th Mar 2024 (10 mo. ago)
A chow
Anna and Kevin have been very helpful throughout the process of renting my flat. Kevin is smart, proactive and prompt to response for all my enquiries. Anna is working hard to find the right tenants for me. She has good negotiation skills which managed to get a better deal for me. Undoubtedly, two of them are brilliant representatives for B&R.
The only comment I want to raise was the preparation of the tenancy agreement. The content of the agreement is generated via the rigid system without my review, this procedure led to difficult to amend and delay the acceptance of the agreement... Read more
Landlord
9th Mar 2024 (11 mo. ago)
L Liu
Kevin and the team have been extremely helpful and supportive in renting the flat in such a short notice time. They are very efficient and responsive, and have considered my case comprehensively. I would definitely recommend.... Read more
Tenant
5th Mar 2024 (11 mo. ago)
L Croll
Anna was great. Always quick with her communication and letting us know how our application was progressing.... Read more
26th Feb 2024 (11 mo. ago)
L Tang
The process of finding a tenant and completing the documentation has been professionally handled , and with good customer service in mind... Read more
Landlord
15th Feb 2024 (1 year ago)
B Horswell
Anna and Maria were very helpful and friendly in answering our questions and helping with our tenancy :)... Read more
Tenant
9th Feb 2024 (1 year ago)
Roger
Anna and Maria have been incredibly helpful during our process to rent a new flat. They've always updated us in a timely manner and offered a very high quality support. Kevin, one of the agents, was also great and explained everything very carefully during the viewing. The whole team felt very welcoming. We can tell they are professional agency that work to really high standards. My partner and I are very happy we have them as agents.... Read more
Tenant
20th Nov 2023 (1 year ago)
F chan
Hi Mariana, we have been using Benjamin and Reeves for some years now. Service has been very good, their selection of tenants great too. You have done tremantous... Read more
Landlord
21st Oct 2023 (1 year ago)
M Marques
Flat hunting is inherently stressful, but Anna from Benham & Reeves has made this process significantly better for me and my partner. Having dealt with so many agents across London, Anna is an agent like no other - she is incredibly attentive and has responded and solved all our queries in a timely manner. Anna showed a great deal of professionalism and care, and I can quite easily say she was one of the reasons why we chose this flat instead of a flat managed by other agencies. I hope Benham & Reeves know they are very lucky to have her.... Read more
8th Oct 2023 (1 year ago)
L Luo
Anna and Maria service are the best, and also very patient.... Read more
26th Sep 2023 (1 year ago)
M Ren
Anna and Maria are very professional and communicative in processing the tenancy. We are happy with their services.... Read more
Tenant
14th Sep 2023 (1 year ago)
C Jensen
We got the best service from Anna and Maria. Initially Anna was amazing showing us the flat and answering all the questions that we could have. Even via WhatsApp she was always available and helpful. Then Maria sorted our documents and questions in a ver efficient manner when we got to the hard part of renting our new home. Thank you Anna and Maria for making the move easier and more comfortable for us... Read more
Tenant
6th Sep 2023 (1 year ago)
M Vulov
Great agency - Anna and Maria managed to find us our new home very quickly and we got exactly what we were looking for. Furthermore, the professionalism and friendliness of the team made the overall process easier. They were also very helpful always responding promptly to all questions. Overall fantastic services... Read more
5th Sep 2023 (1 year ago)
Z Ma
This is the best agency in the UK, b&r's Chinese staff Joyce Zheng is the most empathetic and kindest staff I have ever met, she was able to help me solve all the problems in a timely manner and protect my rights. She is very patient with tenants and puts herself in my shoes 100%! Even after I moved out of the area she was eager to help me out. I would not hesitate to compliment her.... Read more
Tenant
21st Aug 2023 (1 year ago)
A Georgieva
I very much enjoyed interacting with Anna and Maria from Benham and Reeves. Anna was very clear in her communication and was also very flexible when I was trying to organise a viewing around a busy work schedule and at a short notice. She was clear and professional and answered all of my questions very thoroughly.... Read more
17th Aug 2023 (1 year ago)
A Nicolaie
This has been the smoothest and easiest renting process I have experienced in the last 8 years. Anna was extremely responsive, very communicative and very accommodating. I would highly recommend her and the letting agency... Read more
Tenant
15th Aug 2023 (1 year ago)
L Zhaunova
I am extremely satisfied with the services offered by Benham & Reeves - Surrey Quays Estate Agents, particularly by Kevin and Maria, who helped me with my new tenancy. As I was relocating to London, Kevin arranged an online flat viewing for me, and his communication and assistance were exceptional throughout the process. Thanks to their support, my move to London went incredibly smoothly. I am truly grateful to Benham & Reeves for their outstanding service. Thank you!... Read more
Tenant
6th Aug 2023 (1 year ago)
Y Sharkova
I’ve had a fantastic experience with this agency, in particular with Anna, who helped me find a great flat amidst London rental craziness this summer. She made sure to update me on every step of the process, promptly answered all the questions, and just supported me with her friendly and polite attitude along the way. I also wanted to highlight the letting administrator Maria’s contribution - thank you both very much!... Read more
Tenant
27th Jul 2023 (1 year ago)
A Zhong
So grateful for the help from Benham and Reeves in my moving process, especially the help from Kevin. The moving process was super efficient and managed to move in within 1 week time. Kevin was really supportive and gave so much good advice during the process!... Read more
Tenant
7th Jul 2023 (1 year ago)
N Barber
We have used Benham and Reeves to manage our property for many years. They provide a truly professional yet personal service. Kevin Lam helped us rent out our property very quickly and smoothly as usual.... Read more
Landlord
6th Jul 2023 (1 year ago)
L Újvári
Great service from Anna, helped to find the perfect house for our needs and helped the whole process step by step, I can only recommend her! Thank you Anna!... Read more
Buyer
4th Jul 2023 (1 year ago)
S Dhar
Kevin and Maria are excellent agents - would highly recommend them!... Read more
28th Jun 2023 (1 year ago)
It was B&R Woolwich, not Surrey Quays.
They didn’t sell our flat, we had to go to the other agent.
They didn’t pick up the phone, were not proactive, didn’t follow up with the interested buyers, didn’t tell the potential buyers about the flat in details during the viewings…... Read more
Seller
21st Jun 2023 (1 year ago)
N Gallego
Anna... Read more
4th May 2023 (1 year ago)
G Balaga
Our moving out of the property was very convenient due to the responsiveness and helpfulness of George Georgalli. Whenever we have concerns or requests, he responds promptly. There has been no single misunderstanding due to his thoroughness. We highly appreciate his assistance throughout the time we have stayed in Baquba until we moved out. Thank you so much and keep up the great work.... Read more
Tenant
4th Apr 2023 (1 year ago)
H 1999
I was in a very desperate position to find a flat within 2 weeks and luckily I found a nice flat on Rightmove. I gave Benham and reeves a call and an agent called Kevin came to help me.
He was very helpful, kind and efficient. He found time to let me view the property the same day I called and even stayed after his working hours to show me the extra features of the property.
He has great communication and kept me updated with the process via WhatsApp, email and calls. He explained the step by step procedure and got me my flat that I rent now in less that 1.5 weeks.
I’m very thankful to B&R team and Kevin especially. I would definitely recommend this company to help you rent in London or anywhere where they operate.... Read more
Tenant
14th Mar 2023 (1 year ago)
L Salameh
If I have an agency to recommend to you in London it is this one.
I had to come to London for my work, it had been several months since I had been without accommodation. I spoke to the agent Kevin Lam and he did his best to help me. It's really rare to see such a professional and attentive agent these days. I really recommend him in particular, he will help you and find you the apartment that suits you.
Benham and reeves will not only find you an apartment, they will support you when you have any concerns. I have had a few problems in the apartment and at the slightest remark, George Georgalli did everything to fix the problem and solve the problem as quickly as possible. I really appreciate the help that George gave to me and continues to give.
The service of Benham ad Reeves is therefore excellent both before the purchase of the apartment, and after.
Benham and Reeves are professional, attentive and reactive.
My opinion is sincere, you can trust them!... Read more
Buyer
27th Feb 2023 (1 year ago)
V Teixeira
In the middle of a renting crises in London, this is an outstanding agency! Cory, the agent who arranged our viewing and our initial documentation, was so polite and friendly! It showed from the beginning the high level of integrity and standards from such agency. Based on my experience, I would consider renting a flat directly from this agency instead of looking for other options.... Read more
30th Sep 2022 (2 years ago)
??
The first time I saw Cory I knew I was finally going to get a flat lol. Cory is very nice! He really helped me a lot. He was also very patient when I met some anxious problems of paying the rent. Thank you so much to Cory and all the staff. :D... Read more
Tenant
27th Sep 2022 (2 years ago)
K Shaban
Amazing help and very kind staff... Read more
26th Sep 2022 (2 years ago)
A C
Kevin Lam is an excellent agent, he was very helpful in the process of moving to the new flat. Everything was straightforward and the property was in pristine condition. I highly recommend his services.... Read more
Tenant
25th Sep 2022 (2 years ago)
B Artemov
Kevin Lam is brilliant. A real professional who understands how to make things easy for any tenant.... Read more
Landlord
24th Sep 2022 (2 years ago)
C H
Really good service! My agent Kevin is so nice, though I was really anxious about the competitive renting market, he still patiently helped us make sure of everything. The contract signing is very quick and easy. Any question will be answered and any problem will be solved quickly. A satisfactory experience.... Read more
Tenant
3rd Sep 2022 (2 years ago)
M Nizami
Cory was great and fun! Our viewing was excellent and we soon after we moved to our new apartment! Thank you Cory!!... Read more
Tenant
16th Aug 2022 (2 years ago)
R Indelicato
Renting/house hunting in London can be really frustrating but Benham and Reeves have done a great work in the past months, from finding a new solution in the same building after the one I contacted them for went to another tenant, to a perfect walkthrough of the apt and area features. Cory proved himself dedicate and passionate and absolutely professional and the viewing with him was totally crucial in my choice. My appreciation to Maria as well for the handling the bureaucracies smoothly and quickly. I'm very happy with my choice.... Read more
Tenant
4th Aug 2022 (2 years ago)
S Neama
I just moved to London recently and I spend 2 months trying to find a place, struggled a lot with real estate agents. I have to say the B &R are the best real estate agency I ever encountered in London. The team at the Surrey Quays office are brilliant, helpful and managed to sort out everything in such a short time. The property they gave me is great ! I am very happy with their service.... Read more
Tenant
3rd Aug 2022 (2 years ago)
S Stephanides
Was going through the process of renting an apartment with Benham & Reeves. We agreed on price and I passed the referencing process and the day we were going to have the viewing (had to be delayed as they didn't have access to the apartment) to finally sign the agreement they call me to let me know that the landlord made an agreement with a different tenant and our agreement was off. This happened even though we gave them a holding deposit which takes the property off the market until all the documents are signed and referencing is passed. This process has caused me a significant amount of time and money and I now have to spend my holidays searching for a new apartment.
Avoid renting with them.... Read more
Tenant
30th Jul 2022 (2 years ago)
T Jackson-Bowne
Corey at Benham & Reeves - Surrey Quays truly looked after us in our search! He went above and beyond to help us find our specific requirements. Very friendly, easy to communicate with, professional and has great local market knowledge. Highly recommended!... Read more
14th Jun 2022 (2 years ago)
F Jonsson
I rented with Benham & Reeves for nearly 5 years and it was a flawless experience. They're extremely organized and diligent, and I'd highly recommend them as an agent for anyone who's renting.
I especially appreciate the services of my property manager Xiang Li, who was quick and effective at dealing with maintenance issues, communication with the landlord, and making the process of moving out of the property as smooth as possible.... Read more
Tenant
7th Jun 2022 (2 years ago)
D Giounis
The best agency in London by far! All of the people who work there are so kind and polite! Also, the quality of services they provide is impressive!... Read more
4th Jun 2022 (2 years ago)
A Eze
Mark was the sweetest agent. In very short notice, he fitted me in for a viewing and I live here now so you know the rest. He was easy to contact with one of the shortest response times you can ever imagine and checking in when necessary.
We were renting for the first time in London and Maria really made sure we understood everything that was required. I felt the need to apologise because I was asking so many questions but Maria made me understand I could go on and on. Her response time as well was amazing.
When I have friends relocating, I’ll be sure to check with them if they have any properties first.... Read more
Tenant
20th May 2022 (2 years ago)
L Fonseca
Mark Wellington was very kind and helpful during the whole process of assisting my wife and me to find the perfect flat. We were even able to bring our dog to the UK as he worked really well in communicating our needs to the landlord. And during the referencing and renting process we were adorably supported by Maria Farhana, who took care of everything in a very fast and pleasant way. This was by far the best experience in the real estate market we had so far in the UK.... Read more
Tenant
12th Apr 2022 (2 years ago)
J Longarai
I am very happy with my new apartment, it is exactly what I was looking for. Mark and Maria from the Surrey Quays branch I thank you for your commitment and excellent support in the very competitive and difficult search it is to find a good apartment in London. Thank you for the agility and transparency in all stages of the negotiations. You are references for us and our friends in this busines.
Thanks.... Read more
Buyer
12th Apr 2022 (2 years ago)
Bianca
I was able to find a great property thanks to Kelechi at the Surrey Quays branch. I had little time to relocate to London however Kelechi was able to take into consideration exactly what I was looking for and book me for viewings from the same day we met. The property found was on budget, in the right location and ticked all boxes. Very efficient and helpful throughout the process, had no problems at all. Very much stress-free. The best experience I’ve had with property search... Read more
21st Feb 2022 (2 years ago)
J Maenhout
I was aided by Kelechi from the Surrey Quays branch after having locked myself out. She was very responsive and was able to assist me swiftly and professionally with the issue at hand! Thank you for the help Kelechi!... Read more
16th Oct 2021 (3 years ago)
J Croix
Benham and Reeves (Kelechi) have been really helpful throughout the whole process. They have been thoroughly responsive and professional throughout, and went the extra mile to make sure that our move was as smooth as possible. We would strongly recommend using them and can only say positive things about their standard of service! Thank you Kelechi! Joe and Imogen... Read more
Tenant
19th Sep 2021 (3 years ago)
M E.A.C.

Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license -
I moved in and set up Accounts with an Electric company, Thames Water and Council.
After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive
In my contract there’s no mention at all of this Fix Supply of Heating and Hot Water.
I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.
After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”
I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.
He refused in several emails, and then his final response:
“The Landlord is being fare, so I have to pay half of the bill”
It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.... Read more
Tenant
17th Sep 2021 (3 years ago)
L B
Kelechi Beyioku was very efficient and really helpful in getting me my first rental, she was clear and guided me through enough to not miss out on another property, it has been overwhelming but she was the first agent to send me a proper video tour and good physical viewing. best experience!... Read more
Tenant
10th Sep 2021 (3 years ago)
M Tran
A wonderful great, clean, bright office to attend to and Kelechi the lettings negotiator was fantatsic, accommodating and very helpful! Thank you very much.... Read more
23rd Aug 2021 (3 years ago)
K Stofocik
Searching for and finding an apartment is difficult, but even more so when you are doing it from abroad. Kelechi and Maria at Benham & Reeves Surrey Quays branch were extremely helpful, friendly, and responsive. They answered all of my questions in a timely manner and were great throughout the entire application/offer process. I highly recommend them and am really thankful for all the assistance they provided.... Read more
16th Aug 2021 (3 years ago)
R Wang
I just want to thank Georgina for her great work and kind support during my property purchase. It was not an easy journey and I really appreciate her patience, professionalism and great service.... Read more
Buyer
18th May 2021 (3 years ago)
V madaja

I would highly recommend Benham and Reeves ????????During the month of February 2021 I saw an ad for flat in Surrey Quays and I requested for more information. Jeff responded promptly and over the course of two weeks assisted me with my search.
The best part was that I never got bombarded by emails and messages asking me to view properties that did not meet my preferences. He was professional and attentive of what I was looking for. This was very important to me as I wanted to limit my need to travel due to the COVID-19 pandemic and my busy schedule at work.
I finally agreed on viewing the property which, no jokes, looked exactly like the pictures and the video he had sent me! The next steps in securing the property were simple. He sorted out the paper work and reference checks in time for my move in date (within less than 2 weeks from offer date).
Once I had moved in, Jeff ensured that I had settled in well and assisted with guidance on who to contact for any property related issues I had.
Overall, one of the best and easiest experiences I’ve had with looking for a place to rent! Thank you Jeff, I really appreciate all the help!!!... Read more
Tenant
15th Mar 2021 (3 years ago)
X X
Jeffrey Boateng was always very helpful and professional throughout process. Highly recommended!!... Read more
9th Mar 2021 (3 years ago)
K Farnham
Tan Pham was brilliant. He was fast, efficient, insightful and went out his way to show me specific paperwork I requested for peace of mind before moving into my new flat. Thanks for all your help Tan. Highly recommend!... Read more
Tenant
3rd Mar 2021 (3 years ago)
L Toth
Can't recommend this company enough. Pleasure to be looked after such a quality renting agency... Read more
8th Feb 2021 (4 years ago)
E Lin
Tan has helped me rent 2 properties now, and always goes the extra mile for his clients reassuring me throughout and I will be definitely recommending him to my other family and friends that are looking to rent in the UK.... Read more
Landlord
2nd Feb 2021 (4 years ago)
A Caponi
Tan has helped us from start to finish with our property search and we couldnt be more happy with the property he found us in Royal Arsenal. We love it.... Read more
1st Feb 2021 (4 years ago)
Titi
Wonderful service! I made an enquiry on a day before Christmas Eve and the service I received was second to none. Jeffery helped me find a property 10x better than the one I originally enquired about. He was very responsive and helpful as this was my first time moving out of my parent’s house. The whole process was fast and efficient. I have no complaints and I’m happy with my apartment.... Read more
Tenant
23rd Jan 2021 (4 years ago)
A Palmeri
Hi my name is Natalie,Tan has helped me find a brilliant brand new property and im very happy. I am an international student and he managed to guide me through the processs and answered all my questions.Everything ran smoothly and I loved it.
Thank you so much????... Read more
Tenant
22nd Jan 2021 (4 years ago)
I Taiwo
Great experience with Benham & Reeves. Found a wonderful flat with a view of Canary Wharf at an excellent price. Tan, the agent was very helpful throughout the entire process. Always there to answer any questions and checking up with the other members of the team to ensure everything ran smoothly. Would definitely recommend/use again (if I EVER leave this flat ha)... Read more
Tenant
20th Jan 2021 (4 years ago)
R Sharma
I had a great experience with Tan at Benham & Reeves. He was always willing help me out with my questions (i had a lot!) and aided me through the entire process professionally and efficiently. I was able to see lots of properties relatively last minute and couldn't be happier with the flat i ended with - thank you Tan!... Read more
Tenant
29th Dec 2020 (4 years ago)
C N
Had a wonderful experience with Benham & Reeves, especially with Mr. Tan Pham. He is very responsive and helpful!
I would recommend this agent!... Read more
23rd Nov 2020 (4 years ago)
Z Salah
I left a positive review for Benham & Reeves Surrey Quays two years ago due to the way the team helped out when I first became a tenant in a flat they managed. I particularly mentioned Maria for her helpfulness back then.
This review is two years later, and Maria has continued to be stellar throughout. Whenever we had any issues at all, she was always friendly, helpful and responsive.
Most recently I had some issues that I was dealing with of an urgent nature that required paperwork from the agency. Maria as always handled my request with care and attention, and made sure the entire process was as smooth as possible.
Her help reflects positively on the agency, and I happily leave another 5 stars review.... Read more
Tenant
18th Nov 2020 (4 years ago)
D lu

I just moved in my new property with my friend for three weeks, as international students, we are not very familiar with the rules and the process of renting house, Tan has helped us a lot with his patience and profession and answered all questions in time, supporting us along the moving process all the time.
Before I arriving in London, I did not have the local number in the UK, so Tan let me fill in his phone number to receive my deliveries and helped me to receive them. When I arrived at our property, my quilt was just in front of my door.
And the other thing which is worth to mentioning is, just happened today, Tan helped to print our bank letter to open our bank account. Because of the lockdown in London, we cannot find anywhere to print, which bother us a lot. So I truly appreciate Tan's help in resolving all the problems.
Their coordinator Maria is also helpful and kind, we can always contacted her by email and get the responses quickly. And she is willing to help us to chase the property manager and gave us the hardcopy of agreement as I request.
I will undoubtedly recommend to my friends, classmates and teachers, the Benham and Reeves agency, through the people of Mr. Thanh Pham and Ms. Maria Farhana for their excellent work.
I couldn't have wished for a better place to rent a property.... Read more
Tenant
9th Nov 2020 (4 years ago)
W xinyuan
We have moved in our property for three weeks.We are very satisfied with this property because the rooms flooded with sunlight and very convenient. Tan is very responsible. When we meet some problems, he usually responds us patiently and promptly. During the London lockdown and we are not familiar with London. Tan help us to print our bank letter. We are very grateful for his help.... Read more
Tenant
9th Nov 2020 (4 years ago)
A D
I have rented my new flat via Benham & Reeves at the Surrey Quays branch. The whole process was straightforward and quick. I had some pretty bad experiences with estate agencies before, but B&R left me genuinely impressed with the quality of their services.
I want to personally thank Tan for his help with my property search. He helped me and the landlord to agree on a deal suitable for both parties. I would not hesitate to recommend B&R and Tan's services in the future.... Read more
Tenant
7th Nov 2020 (4 years ago)
I Silva

When looking for a property to rent, after researching several real estate agencies, Benham and Reeves was the best choice.
Since the beginning of the search and visitation, the service through Mr. Thanh Pham and Mrs. Maria Farhana has been exceptional. Comprehensive information, immediate feedback, clarification of doubts and especially the care to look after our interests, always respecting the property and the owner. Really impeccable work.
In times of World Pandemic it is natural for us to be a little bit cautious when making a house move, but Mr. Thanh Pham and Ms Maria Farhana, left me safe and confident that it was the right time and the right choice, conducting all negotiations with great care, agility and security.
Congratulations to Benham and Reeves for having such trained professionals who really look for the best for landlords and tenants.
I will undoubtedly recommend to the law firm I work for, gunnercooke llp, as well as to all my friends, the Benham and Reeves agency, through the people of Mr. Thanh Pham and Ms. Maria Farhana for their excellent work.
I couldn't have wished for a better place to rent a property.
Thank you,
Best regards.
Miss Isabela Silva... Read more
Tenant
22nd Oct 2020 (4 years ago)
P Porto
When looking for a rental property, after researching several real estate agencies, Benham and Reeves was the best choice.
Since the beginning of the searches and visitation, the service through Mr. Thanh Pham and Ms. Maria Farhana were exceptional. Complete information, immediate feedback, answer to doubts and especially the care to look after our interests, always respecting the property and the owner. A really impeccable job.
Congratulations to Benham and Reeves for having such trained professionals who really seek the best for landlords and tenants.
I couldn't have wished for a better place to rent a property.... Read more
Tenant
22nd Oct 2020 (4 years ago)
R Bello
I had a great experience with the agency especially with the help of one of the agents Tan, he went above and beyond to help me out.
Thanks Tan!... Read more
4th Oct 2020 (4 years ago)
V Bernardo
I really recommend Benham & Reeves! After a bad experience with another agency, Tan helped us out from start to finish with our new apartment! He is a very professional and friendly letting agent and supported us along the moving process. He kept us up to date and made sure we could move in as soon as possible. The team even worked a bit longer so we could sign the contract that same day!
Thank you again!... Read more
Tenant
25th Sep 2020 (4 years ago)
I Ahmed
Good communications and they managed to get me a very good offer.... Read more
4th Sep 2020 (4 years ago)
A Mendonça
Very professional personnel to help you on finding a place and settling in. I really apreciate the received support. Will certainly recommed to friends.... Read more
3rd Apr 2020 (4 years ago)
A Azad
Tan was very helpful and informative through the flat viewing, getting in contact with the landlord and moving along the moving in process effectively... Read more
13th Mar 2020 (4 years ago)
L (Lev)
Great service! I found the ad for the flat and now I’ll be moving into the property next week. Tan was fantastic with answering all my questions he helped me with all the checks and now I can move in on my desired date.... Read more
Tenant
4th Mar 2020 (4 years ago)
B Fish
Provided great advice and guidance - not only for me, but also for friends. Thanks... Read more
4th Mar 2020 (4 years ago)
R Begum
I have been a tenant with Benham and Reeves for a few months now, before them I rented with other estate agents and did not have a pleasant experience so I was really on edge to rent again BUT my whole view and experience has completely changed. Benham and Reeves are amazing. Their Lettings coordinator Maria is absolutely AMAZING so understanding, so patient. I had so many questions and she was always willing to listen and answer everything, she was really easy to talk too and you could always get through to her weather it was by phone or email. So thank you Maria for being amazing at your job and continue with the amazing work your doing. X... Read more
Tenant
27th Feb 2020 (4 years ago)
J Gittens
Tan was very professional and polite. Was able to assist me through our transaction very diligently and kept me up dated every step of the way. Thank you... Read more
27th Feb 2020 (4 years ago)
N Barnes
How refreshing, an agency which listened, guided and advised me knowing there was no 'sale' to be made. Thank you Mark, you've made my day :)... Read more
27th Feb 2020 (4 years ago)
A B
From start to finish, I’ve had an amazing experience with Benham and Reeves Surrey Quays. I couldn’t be more happier with my property. Would definately recommend family and friends... Read more
27th Feb 2020 (4 years ago)
1
Very beautiful office, staff are very friendly. The staff go out of their way to help and take time to answer my questions without making me feel like I'm bothering them! Lovely lovely experience!... Read more
27th Feb 2020 (4 years ago)
M Tan
Such fantastic service... I cannot thank Marc von Grundherr enough for all his advice and help in buying the flat in Marine Wharf...and then finding such great tenants...thanks so much... Read more
Seller
27th Feb 2020 (4 years ago)
J KASSER
Maria and Krystal are fantastic !)... Read more
8th Nov 2019 (5 years ago)
B yigiter
Very happy to work with B&R Surrey Quays office. They have been very effective demonstrating good communication and prompt responses. Many thanks to Krystal and the team. Regards... Read more
10th Oct 2019 (5 years ago)
A Gordeev
We have found our cozy apartment with the help of this agency. Thanks to Krystal and Maria for assistance.... Read more
Tenant
15th Aug 2019 (5 years ago)
H Eom
Everything went very efficiently, and kind staff. Thanks... Read more
15th Aug 2019 (5 years ago)
J Zelenova
I received a really nice experience by working with this agency. Mark and Maria are very helpful and provide good support for their clients.... Read more
2nd Aug 2019 (5 years ago)
D Santos
Krystal was incredible. We've been having a lot of bad luck and difficulties with letting agents, but Krystal showed us something very rare in this industry - kindness. From my first enquiry right through to the property being taken by someone else she kept me informed, and did exactly what she promised. She warned us that the property might be gone if we didn't make the viewing that weekend, and promised to let us know first thing on Monday if it was still available. Sure enough, first thing on Monday morning, she let us know - even though it had gone to someone else, and she would have no benefit from keeping us updated. It made my week! No other agency has bothered to show such courtesy and customer care. In this brutal dog-eat-dog property market, a touch of good old fashioned decency really goes a long way. Thank you Krystal!... Read more
31st Jul 2019 (5 years ago)
A Zmolek
Office is nowhere near the Kings Cross-area letting we were interested in, contact we reached to inquire about the 17 lettinings in the new building we were investigating for a new flat closer to work and school was brusque and unfriendly, inflexible and pushy. Left a terrible customer service impression and wishing there were other agents representing these flats.... Read more
9th Mar 2019 (5 years ago)
S Karayvan
I had the most custom tailored experience with BR residential letting. Mark was very helpful with all my enquiries and I would recommend this company to anyone... Read more
Landlord
19th Dec 2018 (6 years ago)
S Dahmani
Nice verey nice wow.... Read more
26th Mar 2018 (6 years ago)
H B
Terrible customer service experience. Extremely unprofessional. Receive placatory emails as response but no action. Would not recommend renting with this agency as their after service is absolutely awful.... Read more
Tenant
11th Jan 2018 (7 years ago)
D Kassp
Total scam. Worst real estate that you can have. They have hidden fees and costs, plus a weak support when the tenant needs to fix something in the property. Avoid them... Read more
Tenant
17th May 2017 (7 years ago)
L hazell
Too expensive... Read more
12th Nov 2016 (8 years ago)