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Estate Agents in Charlton
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Charlton Property Market Summary
Sold price
£544,845
Sale time
18 weeks
Asking price change
-1.2%
Estate agent fee
1.7%
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Estate Agents
John Payne - Greenwich (West)
227 Greenwich High Road, Greenwich, SE10 8NB
Customer reviews (78)
Johnny Mac
My partner and I instructed John Payne to sell out flat in New Capital Quay, Greenwich after a disappointing experience with another local agent. It was our first time selling a property.
Daisy and Jessica were absolutely amazing. I relocated to Australia within days of listing our flat for sale, yet everything was completely seamless even with the timezone difference.
The property sold quickly, and the conveyancing solicitors they recommended (Beverley Morris) were also so professional.
Highly recommended!
13 days ago
Raf P
Original review:
Be careful before buying a property from them.
I had agreed a price on a property they were marketing. Just before exchanging, they pulled out and sold it to someone else. The manager Glenn Maher was particularly unprofessional during the process.
Not only I lost the property, but also the fees for surveyor, mortgage, solicitor.
Update:
Mr Roberts,
I appreciate you looking into this matter. It is unfortunate you didn't find your agent's working style very aggressive, offensive and not up to your professional standards as my wife and I did.
I will not delete this review as you requested.
Thank you very much for reaching out.
1152 days ago
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Kinleigh Folkard & Hayward - Blackheath
25-27 Montpelier Vale, SE3 0TJ
Customer reviews (117)
Liane
By far the best agents I’ve dealt with, I’ve been working with Shelley Matczak Marla and her team for years and they are amazing! Always on hand to give great property and letting advice, quick to respond and they really know there stuff! There have been a number of times when they went over and above to provide help and support. I couldn’t recommend them more highly.
I’ve also been working with Priyesh in the sales team who has been brilliant! He has gone over and above and always provides a really professional and courteous service. The communication has been brilliant and he takes the time to really understand properties and situations. The whole process was easy thanks to him.
I couldn’t recommend them more highly.
12 days ago
Chanel Serville
KFH have been managing the property I let for the last 4 years and I have always found them to be extremely helpful and generally responsive. I have to break my tenancy and Kelly and the team were very quick to reassure me that they would do everything possible to find a replacement tenant as soon as possible which took a great worry off my shoulders. I have always been met with professionalism, respect and understanding which is not always the case with some other estate agencies.
1116 days ago
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Morgan Randall - Canary Wharf
Unit 2 Discovery Dock East, E14 9SH
Customer reviews (114)
A W
Top guys
225 days ago
jake higgins
By far the worst customer service that I’ve ever come across. We have lived in the property for almost 2 weeks now and still have not received the correct keys. They gave us one of keys and told us we had to get more cut because we moved in late! What is the most ridiculous thing I’ve ever heard! After complaining there eventually gave us another set but then the lobby key did not work! I was informed by the landlord that she had told them that they had to get the lobby key done by a specialist key cutter, they obviously didn’t listen to a word of that. We currently still do not have keys when I messaged them about it, I was told I had to return the keys because they were a lot of money! You can understand why it’s the worst customer service I have ever come across. They did not apologise for giving us the wrong set of keys they have not said that they are going to get more cut even though it is in the contract. The complete absurdity of this whole situation irritates the hell out of me! That I can’t even get into the property that I’m paying for.
But there is more! When we moved into the property of the hot water wasn’t working! It is still not working we have to get a new boiler! They said they checked it a couple days before we move in but the way the company is managed I very much doubt they did. We also have problems with the furniture that is unusable! The table in the living room is completely wonky the chairs scrape against the wooden floor, so at the minute I’m eating my dinner on the sofa. Until my order comes through on Amazon because God knows they are not going to get any new ones. Our double bed in our room has got wheels so every time we get on it I feel like I’m dancing on ice! The shower head is completely screwed! The doors to balcony do not open!
I could probably go on for days! Yeah so a long story short you are probably best off not using this company. Save yourself the stress and knew someone else I wish I did.
NaN days ago
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Mann - Woolwich
1 Thomas Street, SE18 6HL
Customer reviews (95)
Ma Flavia
The team at Mann really did everything they could to accomodate my situation and made what is generally regarded as very stressful situation so easy that at no point did I feel any stress at all. Even when there were issues, as there inevitably are with these things, they kept me in the loop at every step and usually phoned not with a problem but with an explanation and a solution ready to go and only needing me to OK it.
Whilst I obviously cannot speak for Mann as a whole, the team in the Woolwich branch have been nothing but a credit to their company and I wouldn't hesitate to recommend them.
7 days ago
danny G
Don't get me started on the customer service if I had the option to have no stars then I would not rate this agent. I know they are not based in the nicest of areas but we all deserve to be treated with respect rather then feeling that the customers needs are not being taken into consideration, you ring the agency and no one picks up or you speak to the staff and they seem miserable as if they cannot be bothered to talk or do a days work. when you request information you get told to go onto the website rather then being helpful and addressing your needs. poor lack of customer service and training skills. my girlfriend has emailed in several times about viewing properties and potentially getting a valuation on our home but we have not heard back from the agency. we only wanted to view a property and it seems as though the staff do not care about the buyers. my decision was made to not buy or sell with this agent and instead i have gone with a local agent who addressed my queries quickly.
1300 days ago
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John Payne - Blackheath
11 Stratheden Parade, Westcombe Park, SE3 7SX
Customer reviews (36)
rob reed
Ian Wood and John Payne Estate Agents collectively were extremely helpful with my flat purchase, from start to finish. Given the nature of the unfortunate restricting times in 2020 Ian was very accommodating whilst assisting with the viewing, providing me with a virtual 360 link and additional photos to help with my decision and more than covered all my enquires in an efficient manner. As a first time buyer I couldn't have asked for a more successful purchase.
174 days ago
Carl
Despite the friendly staff, their back office processes and admin team are beyond a joke... they are chaotic, disorganised and do not communicate. Despite moving out a month ago, we're still awaiting a refund on over paid rent. That, and despite having moved out, we still received a call about renewing our tenancy. I would not recommend to anyone who wants a smooth process or back office team who know what they are doing. Tenant or Landlord - avoid unless you have spare time to chase people and want an admin nightmare.
924 days ago
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John Payne - East Greenwich
11-15 Woolwich Road, East Greenwich, SE10 0RA
Customer reviews (85)
Karolina Jasinska
I have had an amazing experience with John Payne, the staff are very quick to respond, professional and always ready to help with absolutely anything. Lettings Manager Tom guided me through the entire process and I cannot recommend him enough! Absolutely brilliant.
25 days ago
amintirile1
I would give 0 If I could. I wanted to rent a property in Vanbrugh Park Road SE3 7NH through this agency, the agent Nathan . I have given them my offer and they agreed it ,,
Dear Ivan
Firstly, congratulations on your offer being accepted subjected to references.
Then i have given them all my details and £500 thirst deposit and what I've got at the end from them just two days before to move in
,,Hi Ivan
Thank you for your time today.
As discussed the landlord has now decided against proceeding with the let at the price offered and would like to do the works herself and would like you to increase the offer,,
I would not recommend this agency to anyone, just wasting time and you can get homeless same as me.
1044 days ago
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