Myself and my partner were looking to move flat and we worked with Isobel. She was brilliant to work with, very professional and great service. She really went out of her way to help us. Service of agency in general was very good and easy to contact. Would recommend.
Dec 3rd 2018- Recently JLL have become my new property management company - the rental process was very simple, easy and painless & I’ve been in regular contact with my property agent - she’s answered all questions promptly & efficently, all things you’d want during the stressful time of renting.
August 2019- Very difficult tenancy agency to work with when experiencing issues with our rental. Despite a glowing review for their sales team in securing our home, their tenancy care team has been rude, unhelpful and does not deliver in resolving complaints within a suitable amount of time.
I found KFH really efficient and professional when renting my flat. Natalie went above and beyond helping me secure it and guided me through the process. A really nice friendly service which I hadn't experienced with other estate agents who could be a little impersonal.
Very friendly and helpful team -- big thanks to Anthony for helping through the leasing process. And for helping me out when I locked myself out of my new flat the day I moved in.
So far we've had a good experience using Felicity J Lord. Staff are very professional, friendly and are always on hand to help. Any issues we've brought up have been dealt with quickly and without fuss.
Absolutely unprofessional agency. Not happy at all. It is impossible to live in the flat which we rented out with your help.
Our experience with John Payne was extremely positive. From the beginning we felt we were in good hands. Staff was very professional and responsive. It is rare to find an estate agency with such high level of integrity. The company sold my property quickly and assisted promptly with any issues that arose during the sale period. We will definitely use this company again in the future.
A Google User
Despite the friendly staff, their back office processes and admin team are beyond a joke... they are chaotic, disorganised and do not communicate. Despite moving out a month ago, we're still awaiting a refund on over paid rent. That, and despite having moved out, we still received a call about renewing our tenancy. I would not recommend to anyone who wants a smooth process or back office team who know what they are doing. Tenant or Landlord - avoid unless you have spare time to chase people and want an admin nightmare.
We recently used John Payne for the purchase of a property in East Greenwich. The service we had surpassed all our expectations and previous experiences with estate agents.
Our main point of contact, Lucy, went out of her way to constantly chase all parties involved in the sale/purchase to ensure we were in by Christmas. From final offer to completion took only about 2.5months which I would attribute mainly to the absolutely fantastic service we received from John Payne.
I would highly recommend them to anyone and would definitely use them again if the need arises in the future.
I would give 0 If I could. I wanted to rent a property in Vanbrugh Park Road SE3 7NH through this agency, the agent Nathan . I have given them my offer and they agreed it ,,
Firstly, congratulations on your offer being accepted subjected to references.
Then i have given them all my details and £500 thirst deposit and what I've got at the end from them just two days before to move in
Thank you for your time today.
As discussed the landlord has now decided against proceeding with the let at the price offered and would like to do the works herself and would like you to increase the offer,,
I would not recommend this agency to anyone, just wasting time and you can get homeless same as me.