Compare Estate Agents in Charlton

Kim Williamson at the Canary Wharf office was the sales progressor in the recent sale of our flat. She was highly efficient, professional and calm throughout the whole process and ensured everything was in place at each step. She was always happy to answer our questions and concerns and we would highly recommend her to future clients.

Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned. Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle. The amounts they charge are over priced, for instance key replacement for the window was charged at £75. Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.

I have dealt with many good Estate agents in the past but Natalie Humm was absolutely exceptional. She handled the entire process with such professionalism and at the same time making it very stress free. She was very good natured as well and worked to make sure that I was satisfied. I am a happy customer.

KFH have been managing the property I let for the last 4 years and I have always found them to be extremely helpful and generally responsive. I have to break my tenancy and Kelly and the team were very quick to reassure me that they would do everything possible to find a replacement tenant as soon as possible which took a great worry off my shoulders. I have always been met with professionalism, respect and understanding which is not always the case with some other estate agencies.

It has been a pleasure buying our family home through Gemma at John Payne. Gemma made the process seamless for us and was extremely proactive in following things up regarding follow-up from the home buyer report (e.g. damp report, electrical survey). The whole process took 8 weeks from first offer made to moving in. Would highly recommend John Payne - not pushy at all yet responsive!

Despite the friendly staff, their back office processes and admin team are beyond a joke... they are chaotic, disorganised and do not communicate. Despite moving out a month ago, we're still awaiting a refund on over paid rent. That, and despite having moved out, we still received a call about renewing our tenancy. I would not recommend to anyone who wants a smooth process or back office team who know what they are doing. Tenant or Landlord - avoid unless you have spare time to chase people and want an admin nightmare.

Very professional service. Remax provide quality properties and the staff are a great help at all times. Definitely would recommend to anyone looking for the perfect property whether it’s for single individuals or families !

RE/MAX First. I have no idea what happened to my experience but it was completely different to the other reviews. Communication was sloppy with me doing the chasing. I was told that I was left two voicemails - not to my number. Unprofessional presentation of self, company and customer experience. This did not instill any confidence in their ability to provide even a reasonable service. Messy, sloppy, nonchalant attitude. Just scrolled to the bottom and it would appear that RE/MAZ First are piggy baking on previous tenants Charles Knights Estates excellent reviews. Initial instinct was correct - cowboys! 24/10/2018 - have others noticed that the majority of 5 star ratings are from people with just one review under their belts. Rather suspicious in my opinion.

I have recently rented and apartment in Canary Wharf via Knight Frank and the service provided by Justin and Lucy was just outstanding. They were really professional and did their best to make the process as smooth as possible. For sure I will refer them to friends looking for a property in the area.

Initial experience is great and very professional but our experience at the end of tenancy was terrible. We were charged around £400 for damages for stuff which was by previous tenants and while some of it was mentioned in the check in report, some of the stuff was never mentioned. Our fault we didn't look in to too much detail in check in report as we had an understanding with the staff at knight Frank maintenance but she left and the new staff Heather didn't budge. She didn't bother comparing check in and check out reports and we had to eventually pay as we didn't want to get in to the hassle. The amounts they charge are over priced, for instance key replacement for the window was charged at £75. Our rent refund calculations were not accounted for and after several polite reminders they looked in to it.

A great service. John Payne Greenwich helped me sell my house and they were extremely professional, friendly and helpful throughout. A real pleasure to deal with.

My impression is that this agency is managed in a very chaotic way. I rented through them over an year ago and I can summarise my experience as follows: -Made an offer - specifying the terms (what was needed in the flat) and the offer was accepted -Had the terms confirmed in writing. -Days before moving in, have been advised that some of those terms were not going to be fulfilled -Argued that it was not a professional behaviour and wanted to rescind the offer -Advised that that was not possible as these were minor terms, had one of the persons dealing with the contract (in total I believe the offer/contract was managed by 4 or 5 different people) put down the phone while we were still talking - Was contacted by the customer service and expressed how unhappy I was and never heard from them again The lack of care and professionalism experienced makes me promise to never ever engage with them again. I really can't recommend them