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5

Excellent customer service! In early January I spotted an apartment for rent — it was exactly what I was looking for in terms of location, price, and everything else.
I contacted Ruben via WhatsApp, and he called me back immediately. The viewing was arranged for the next day. I visited the apartment and it was love at first sight.
As I’m not English, I wasn’t very familiar with the rental process in London. Ruben took the time to explain everything, was super efficient, and always available whenever I had questions. Within 24 hours he told me the landlord had agreed in principle to my offer, and the formal process began.
Thuraya Al-Haidari then handled everything — again, always helpful and attentive. I wanted to change the sofa, the bed linen, etc., and the team negotiated with the landlord so that everything could be arranged for my comfort. On the day I moved in, the apartment was spotless — and there was even a little bouquet of flowers!
I have to say that before this I was renting just around the corner through Draker, and there’s simply no comparison — here they truly care about their clients, not just their wallets as at Draker. A big thank you to the whole team Thuraya and Ruben MERCI !!!... Read more
2nd Apr 2026 (5 weeks ago)