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  1. Home
  2. Brown & Brooke
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Brown & Brooke

Opens tomorrow at 9:30am
184 Westcombe Hill Blackheath, SE3 7DH
Brown & Brooke are an estate agent in Charlton. They mainly list properties in SE3, SE7 and SE10. Over the last 6 months, they've listed 12 properties, with 3 currently on the market. Most of the properties listed have 5 or more bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:30am - 5:00pm
  • Sunday Closed
View all details

Brown & Brooke Reviews (32)

Have you used this agent?
  1. 72% 5/5 Stars
    72%
  2. 0% 4/5 Stars
    0%
  3. 0% 3/5 Stars
    0%
  4. 0% 2/5 Stars
    0%
  5. 28% 1/5 Stars
    28%
All (32)
Seller (8)
Buyer (7)
Landlord (3)
Tenant (5)
General (9)

M Weishaupt

1/5 Stars
That was quite a experiencein 87b Charlton church lane, SE77AB. I'll be thankful forever. Please rent everywhere else but that place. Has multiple issues including a mouse and £1300 pound is definitely way to high for it! The agency itself is more than unfriendly and gready. While doing my Real estate course I came to realise they are not even registered und Brown & Brooks . A leaking fridge and my partner received the flat including a little grey pet. Tony Jenkins and young . Munchie are far from professionals! At least the neighbours where kind and understanding for the situation.... Read more
Tenant
25th Jan 2024 (1 year ago)

K Andrews

5/5 Stars
Incredibly helpful, not least for someone who was renting on a contract that didn't include bills for the first time and previously had bad experiences with agents. Cameron was absolutely superb - professional when needed and casually conversational when needed.... Read more
3rd Jul 2022 (2 years ago)

J Clayton

5/5 Stars
I cannot recommend Brown & Brooke highly enough. We used their services to sell our flat and they could not have been more helpful. We had several issues throughout the selling/buying process (none of which were the fault of Brown and Brooke) and Tony and his excellent team helped us get through all of them. They were always contactable and always happy to offer advice and assistance. If you are looking for an Estate Agent, please do give them a chance over the bigger, more established firms. We did and we are so happy that we sold through them.... Read more
Seller
16th Feb 2022 (2 years ago)

N meter

1/5 Stars
Ngl, most the staff from this appear to show very strong Symptoms of a discorder called NPD. It is very unsetting and unconforting. Hope most the staff gets fired so it get left to the real pleasent professionals to handle.... Read more
8th Jan 2022 (3 years ago)

B Bankers

1/5 Stars
Disgusting and cancerous staff members.... Read more
8th Jan 2022 (3 years ago)

A Explorer

1/5 Stars
I spoke to one of the customer advisor who goes by the name Tony on the phone. This happen at Tuesday 4th Jan 2022, between 9am and 10am and he was extremely rude. Honestly very pathetic and unpleasent staff. I told him that the studio was luxurious and he's putting unnecessary word into mouth just to poke shots. Very unprofessional and cringe behaviour.... Read more
4th Jan 2022 (3 years ago)

B Greece

1/5 Stars
Some of the staff from the way they treat customers is disgusting and unprofessional. I wouldn't want to rent from here at all.... Read more
4th Jan 2022 (3 years ago)

L Cotter

5/5 Stars
We're so sad to be leaving our Brown & Brooke property. We stayed 4 years and only for the fact we're now purchasing a property, we would've stayed another 4. It's been a pleasure dealing with Cameron & Tony. Both guys are super helpful and responsive. Communication has been great and I can't recommend them enough. They made what should've been a stressful experience (moving out) a really smooth process. Thank you so much Cameron & Tony.... Read more
Tenant
7th Dec 2021 (3 years ago)

S Hasa

1/5 Stars
Absolutely terrible customer service - was interested in renting a property they had available in Thornley Place - Cutty sark , the agent Carol came across very rude and unprofessional. She arranged a viewing for the property which I attended - "she literally said have a look and call the office on Monday" I called the office straight after saying that I would like to go ahead and I was told by Carol that another person had been chosen for the property - that is not the case as I spoke to another member of staff who stated the property was still available. This has to be the most unprofessional and rude estate agent I've seen to date. Absolutely Terrible!!!... Read more
Tenant
28th Aug 2021 (3 years ago)

T Parvez

5/5 Stars
Great communication and advice from a knowledgable team. Helped rent my property out quickly. I would definitely recommend them... Read more
Landlord
17th Aug 2020 (4 years ago)

M Freddie

5/5 Stars
Really great team, new staff arrangements has made this a professional environment. It was a lot of hard to secure my new home but big thanks to Cameron and Tony for their help making it swift.... Read more
15th Jan 2020 (5 years ago)

Shaun

5/5 Stars
Helped us sell our flat, easy going and great to work with. Always responded quickly to us... Read more
Seller
13th Sep 2019 (5 years ago)

P P

5/5 Stars
Amazing 5 star service from Zac! We are a large property management company and we will continue to use there services for a long time. Very trusted agent and always delivers.... Read more
Landlord
9th Aug 2019 (5 years ago)

K Bush

5/5 Stars
Brown & Brooke are a first class outfit who really went above and beyond, not only in dealing with our house sale, but also assisting in the overall chain. I really cannot recommend enough the support, guidance and experience provided by the team. The communication was excellent - we had frequent and relevant updates throughtout the process taking this element of stress away from the house buying journey. No hesitation in giving a 5 star review!... Read more
Seller
26th Feb 2019 (5 years ago)

Lin

5/5 Stars
Brown and Brooke have just sold my house. What a pleasure to deal with this company. All sides were kept informed and nudged when necessary. Paige and Steven very much on the ball. I can 110% recommend them.... Read more
Seller
7th Aug 2018 (6 years ago)

T Lagan

5/5 Stars
A very professional, courteous and responsive estate agent, have found it very easy to be a tenant, and am looking to continue using Brown and Brooke. Paige has been extremely helpful throughout the entire tenancy.... Read more
Tenant
19th Jun 2018 (6 years ago)

J

5/5 Stars
Excellent service from everyone in the office, who really made every effort to ensure a very complicated sale completed... Read more
Seller
10th May 2018 (6 years ago)

J Petrie

5/5 Stars
We had a positive experience with Brown and Brooke. Paige and Alan were always easy to get hold of and made the sale/purchase process very smooth. Thanks guys.... Read more
13th Jul 2017 (7 years ago)

T 2017

1/5 Stars
We found Brown & Brooke extremely frustrating to work with. Most times I couldn't tell if they were the solicitors, the vendors selling or some type loan shark. They just kept pestering us and emailing at least twice a day. At one point we asked for a 2nd more detailed survey to be done, only for them to tell us it would delay the process and the vendors would most likely pull out! I was so angry! I was so sure estate agents were supposed to be neutral, but these guys acted like loan sharks who we owed money! I will never God willing use them again. As first time buyers they've left an ugly taste in our mouths.... Read more
Buyer
11th Jul 2017 (7 years ago)

M Kennedy

5/5 Stars
We've recently bought our first home through Browne and Brooke and are pleased to recommend them. All of the staff are extremely helpful and pushed through the sale to complete really quickly.... Read more
Buyer
30th Aug 2016 (8 years ago)

A Rembrandt

1/5 Stars
Would not purchase a property with Brown & Brooke again - refused to allow/arrange access for a building survery for two months (despite fourteen calls and follow up emails) and refused to contact owner/vendor regarding simple leasehold questions, only to be communicated to the vendor as the cause of the delay in the process.... Read more
Buyer
12th Jul 2016 (8 years ago)

E Chill

5/5 Stars
We would definitely recommend using B&B. We felt that the whole team worked hard to complete our transaction. B&B used their professionalism and experience to ensure that all parties in the chain worked towards exchange and completion dates which were ultimately achieved. Our view was this differentiated B&B from the cheaper, online agents - without their local knowledge and commitment the chain would have fallen apart. This local knowledge was especially important on the subject of valuation - B&B provide a realistic viewpoint which contrasted with many of the more optimistic stances of less experienced agencies. Selling and buying a house is rollercoaster, with many different personalities involved. At the heart of it, Steve and Alan were a calming influence, and helped to make the process as smooth as it could be!... Read more
Seller
2nd Jul 2016 (8 years ago)

A McLaughlin

5/5 Stars
Paige and the team were responsive, efficient and professional throughout the process of finding a lovely new tenant for me. The whole process took less than 2 weeks. Highly recommended.... Read more
Landlord
25th Apr 2016 (8 years ago)

M Milne

5/5 Stars
Brown & Brooke were fantastic when we sold our London home 8 years ago and enabled our speedy relocation to Kent. Therefore, It was an easy decision to choose Brown & Brooke when it came to selling my mother-in-law's home when we all decided to sell up and buy one house to accommodate us all. As you can imagine, selling two homes in different locations to purchase one property was a huge feat but the whole process was made so much easier with the support of the Brown & Brooke team. In particular, I'd like to thank you for the sensitivity shown towards my 90 year old mother-in-law who was selling the family home she'd lived in her whole life - however, she didn't even look back when she left! We cannot thank you enough for enabling us to purchase the dream home for us all, especially for 'Granny' who is safely and happily installed in her ultra-modern annexe with her son and grandchildren only a few steps away. We would highly recommend a call to Steve and his team if you are looking to buy, sell or rent in the area.... Read more
Seller
22nd Apr 2016 (8 years ago)

M Benseler

5/5 Stars
Thank you Paige, for your excellent service. You and Alan have been a fantastic contact at Brown & Brooke. You patiently listened to all the questions we had as first time buyers and gave us some invaluable advise.... Read more
Buyer
22nd Feb 2016 (8 years ago)

D Nenescu

1/5 Stars
Absolutely terrible customer service - have not experienced this bad customer service ever. The letting will take your money without find a house. In addition to this, I was charged £450 for an agency fee and i didn't get the house. Please do avoid if possible.... Read more
4th Nov 2015 (9 years ago)

A Bull

5/5 Stars
They say that moving house is the one of the most stressful times of your life and ours was no exception. What made it a lot easier to handle was the incredibly professional and helpful services of Brown and Brooke who expertly guided us through the whole process. Unhelpfully we had a buyer pull out of the purchase just days before exchanging contracts but Alan and his team had the house back up on the market and a new sale agreed within 3 days, and we got more money. Not having moved house for a long time they were always there for the odd piece of advice and when necessary to speed up those other parts of the chain who were dragging their heels. I could not recommend Brown and Brooke enough, at all stages of the process they were very efficient and friendly and I would not hesitate to use them again.... Read more
Seller
3rd Nov 2015 (9 years ago)

N M

5/5 Stars
The team at Brown and Brooke were extremely professional, helpful and went out of their way to promptly assist with any queries we had with the property vendors. We were very happy with the service received and I would not hesitate in recommending them to friends and family.... Read more
28th Oct 2015 (9 years ago)

S Fox

5/5 Stars
I was shown around the property by Alan Middlewood, Sales Manager. He was polite and efficient and was able to answer my queries efficiently. I telephoned him later in the day to put in my only and final offer. My offer was accepted, thankfully. Then the whole team at Brown and Brooke guided me safely and efficiently throughout the whole process including liaising with the vendor, his solicitors as well as mine, in order to iron out various hiccups that occurred along the way. From beginning to end, the whole process took only two months, thanks mainly to the team at Brown and Brooke. After-sale service was equally efficient because Brown and Brooke supplied items such as brochures for working the cooker, microwave etc that was not available in the property when I moved in. I cannot praise Brown and Brooke highly enough, especially when I received less than professional services from some Estate Agents in the area that I dealt with for the previous six months. Browne and Brooke, in particular, Alan Middlewood and Steven Brown restored my faith in Estate Agents! I would not hesitate in recommending Brown and Brooke to anyone who wants a professional and efficient service when buying (or selling) property. Personally,they make buying a property a less stressful experience than expected!... Read more
Buyer
28th Sep 2015 (9 years ago)

T Reid

5/5 Stars
I’ve been living in a Brown and Brooke property for 3 years now (2 years landlord managed 1 year managed by Brown and Brooke). The team there are all very helpful. If we have every had any problems with the flat they get things fixed extremely fast and keep you updated throughout. Karen (our main contract) is extremely professional and approachable. I don’t you could really want any more and I wouldn’t hesitate in highly recommending them.... Read more
Tenant
4th Feb 2014 (11 years ago)

A Crook

5/5 Stars
The team at Brown and Brooke provided a great service and were extremely helpful with our flat purchase. They provided excellent customer service, ensured that both sides were kept up to date with the developments and that that transaction went through as smooth as possible.... Read more
Buyer
12th Jan 2014 (11 years ago)

I Yakymets

5/5 Stars
Helpful, professional service. My queries and requests as a property buyer were always dealt with promptly. It was a pleasure to deal with Brown and Brooke.... Read more
Buyer
16th Dec 2013 (11 years ago)
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