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- John Payne - Blackheath Standard
John Payne - Blackheath Standard
Opens Monday at 9:00am
11 Stratheden Parade, Westcombe Park, SE3 7SX
John Payne Blackheath Standard are an estate agent in Charlton. They mainly list properties in SE3, SE7 and SE18. Over the last 6 months, they've listed 37 properties, with 19 currently on the market. Most of the properties listed have 2 bedrooms. They list properties for sale on Rightmove and OnTheMarket.
Opening hours
- Monday 9:00am - 6:30pm
- Tuesday 9:00am - 6:30pm
- Wednesday 9:00am - 6:30pm
- Thursday 9:00am - 6:30pm
- Friday 9:00am - 5:30pm
- Saturday 9:30am - 5:30pm
- Sunday 10:30am - 3:30pm
View all details
John Payne - Blackheath Standard Reviews (76)
Have you used this agent?
92%
3%
1%
0%
4%
All (76)
Seller (25)
Buyer (12)
Landlord (6)
Tenant (7)
General (26)
R Mccall
Very happy with the service from John Payne Blackheath Standard. They were able to generate many viewings and achieved a price i was happy with for my property. Correspondence was always responded to quickly and the whole sale process went well.
Seller
16th Dec 2024 (8 weeks ago)
E Trobe
Great experience working with Daniel and team, purchasing a flat.
Buyer
12th Dec 2024 (8 weeks ago)
H Godwin
Sue and Dan were a great help during our recent purchase, orchestrating the process, getting answers to questions, and organising follow-up viewings
Buyer
2nd Dec 2024 (10 weeks ago)
A Black
The team at John Payne were excellent in helping us selling our property. We were selling at a difficult time with interest rate and election uncertainty but footfall remained constant despite the market slowing. John Payne never pushed us to accept lower offers and in the end helped us to achieve a very fair market price. Would highly recommend.
Seller
29th Nov 2024 (10 weeks ago)
S Vale
I had to sell my late mother's house. This was a difficult time but I found the staff at John Payne to be helpful and considerate throughout the process. An offer was received and accepted very quickly and although there were delays. some due to probate, Daniel and Sue kept in touch with updates and progress and were always quick to respond if I had any questions. Thank you to all.
Seller
24th Nov 2024 (11 weeks ago)
D Taras
Good, professional service. They managed to find a buyer for my flat in less than a week and sale was as smooth as it could be given the circumstances.
Seller
19th Nov 2024 (12 weeks ago)
C Lai
I had the pleasure of working with Sue from John Payne during my flat purchase, and I couldn't be happier with the experience. Sue was incredibly professional, knowledgeable, and approachable throughout the process. She kept me informed every step of the way and was always ready to answer my questions, no matter how small.
Her dedication and efficiency made what could have been a stressful experience so much smoother. I truly felt like she had my best interests at heart, and her guidance was invaluable. If you're looking for an agent who goes above and beyond, I highly recommend Sue and the team at John Payne.
Buyer
18th Nov 2024 (12 weeks ago)
K Brylant
Vesela was fantastic to work with – responsive, professional, and truly attentive to my needs. She worked hard to find a place that matched my requirements and went out of her way to negotiate terms that would suit me. Her dedication and commitment to helping her clients find the right fit are clear. I highly recommend Vesela to anyone looking for a reliable and supportive agent!
Tenant
30th Oct 2024 (15 weeks ago)
S ford
The team at John Payne have been incredible especially Sue and Will. They have taken the time to talk me through the purchase process, visit the property multiple times, promptly respond to survey requests from mortgage companies etc. Sue has gone above and beyond ensuring I was kept up to date even dealing with emails on her day off.
Thank you very much team.
Sandra
Buyer
16th Oct 2024 (17 weeks ago)
J Chan
Excellent service from across the team. Special mention to Sue, she has been amazing in her constant communications with myself, the vendor; and solicitors. Really helped to keep tabs on everything going on.
Not just Sue but from all members of staff there from Daniel, Will and Cassie, all communicating promtly and answering any queries at hand.
Seller
17th Sep 2024 (21 weeks ago)
Y Bonilla
We've had the pleasure of working with this estate agent branch twice now, and both experiences have been fantastic. The first time was when we were buying our very first home, and the second time was a few years later when we decided to sell that same property.
Susan and Will are extremely good at what they do. They're super responsive, always there to answer our questions and guide us through the process. Honestly, they made everything so much easier and stress-free. Can't recommend them enough!
Seller
6th Jun 2024 (8 mo. ago)
C Chambers
The response just shows the level of care given to customers. My husband & I were in the process of buying a house through John Payne, dealing with Daniel, who failed to respond to emails, read emails & aid the progression of the house sale. They also failed to disclose that the house had subsidence until our solicitor got involved. My advice is buyers beware!
Buyer
19th Feb 2024 (11 mo. ago)
M Cann
Disorganised
20th Nov 2023 (1 year ago)
A Jamal
My interactions and experiences whilst purchasing a property though John Payne Blackheath Standard have been nothing short of excellent. Will McElliglot is a true professional, and easy to work with. Can’t recommend him enough.
Adam
Buyer
26th Aug 2023 (1 year ago)
J Fuller
Very professional, always on the ball, a pleasure to deal with.
24th Mar 2023 (1 year ago)
I Grummett
Really smooth transaction and the communication was really well managed - especially across different timezones.
Will was on top of the process and made sure all parties well informed.
21st Dec 2022 (2 years ago)
S E
Hi Matthew, Poppy & William
Myself and Alf would like to just say a big Thank you!
Thank you for all the support and perseverance on selling both houses, we couldn’t of done it without you guys.
You have supported us throughout the whole journey and perseverance!
You have been amazing and I would recommend you to anyone.
Kind Regards
Sajda
Seller
12th Dec 2022 (2 years ago)
C Tighinean
We had a very good experience with this agency and especially with two ladies of note 10, Poppy and Alison thank you very much for that you were very receptive to answering our questions quickly. Great success! ??
2nd Nov 2022 (2 years ago)
T Openshaw
John Payne marketed our property very professionally and the brochure they produced at the outset looked really good.
Multiple viewings were arranged within 48 hours and an offer accepted within less than a week of the property going on the market.
Would have no hesitation in recommending them.
Seller
29th Oct 2022 (2 years ago)
A Moodie
Thank you Daniele Spadaro and the team at John Payne letting in Blackheath. This is the second time we have used this company to let a property. They have been straightforward, helpful and knowledgeable. They did everything we asked and did what they said they would. The communication within the team was good. Very happy
Landlord
18th Oct 2022 (2 years ago)
N Peykov
Just want to say big thanks to Poppy Clements and Alison McAdorey for dealing with my sell
It was pleasure working with them from day one i knew i was in good hands
Once again massive thanks to all team and you are just great
Seller
10th Oct 2022 (2 years ago)
Anonymous Homeseller
Lack of communication once offer accepted and then a miscommunication with the buyers which caused issues and tension.
Seller
9th Sep 2022 (2 years ago)
M Lutsenko
We are very satisfied with the service and help in renting a house. In a short period of time, they found a house that suited us. Especially we want to thank Daniele Sparado
17th Jul 2022 (2 years ago)
C Piazzese
My experience with John Payne so far has been extremely positive. The team was very responsive and I received an excellent customer service. A special thanks goes to Daniele Spadaro who helped me to secure a new tenancy. He provided outstanding service and shared knowledge and experience. He also went above and beyond for the viewing as I was not able to attend in person. I would highly recommend him!
15th Jul 2022 (2 years ago)
A Jeffers
I’m delighted to say that I have purchased my first property quickly and efficiently. Poppy Clements was very helpful, responded promptly to my queries, and followed up with third parties where necessary. After a particularly challenging experience with another estate agent, I can 100% recommend the John Payne team for their continued professionalism, and support throughout the transaction.
9th Jul 2022 (2 years ago)
F Alhusban
John Payne were so responsive and always helped me during the moving process
24th Jun 2022 (2 years ago)
M Ryan-Hernandez
Our experience with William and his colleagues was fantastic. Honest advice, convenient and flexible viewings, and always having our best interest at heart.
15th Jun 2022 (2 years ago)
N Wergin-Cheek
Good Service, our agent was responsive and chased other parties when needed.
20th May 2022 (2 years ago)
M Haenen
Great team, conscientious and quick to follow up. Guided a novice buyer through all the paperwork and process of property purchase with patience, and a good sense of humour to boot! Thank you, Poppy!
Buyer
10th May 2022 (2 years ago)
M Spencer
Will and the team were great in keeping up communication with me and answering my questions. They were able to be flexible with viewings and the whole process was efficient and stress-free.
9th May 2022 (2 years ago)
F Ford
The Team at John Payne Royal Standard, Blackheath were a pleasure to work with from "start to finish". Having previously engaged several other local estate agents served to underline the step-up in the level of service, enthusiasm and indeed customer care experienced with JP.
Not to forget the most important fact that my house is now sold with minimal fuss . This was in fact an unexpectedly enjoyable process/experience!
Seller
5th May 2022 (2 years ago)
S Gatz
I would like to share my experience with this Agency, particularly massive thank you to Alen Pobric who is representing that company. Your help and support over that time was absolutely outstanding. Alen not only listened to our needs, but he provided nice and warm service, sharing knowledge and experience. Considering that I was abroad overall time, I would love to recommend him to any person who is looking for a new property. Alen one more time we would love to say thank you.
8th Mar 2022 (2 years ago)
A Gencaite
Most amazing team, very helpful. Was great pleasure to work with. Thank you
7th Mar 2022 (2 years ago)
S Dixit
Eden Mclean-Elliott at John Payne has been an excellent agent to us - she is flexible, super friendly, speedy, responsive, communicates really well, didn’t leave us hanging or confused at any point … she always kept us posted on how things were progressing. Best of all she got us the place we really wanted and continued to support us throughout the process. Highly recommend her!
8th Feb 2022 (3 years ago)
S Holmes
I placed a property for sale in August 2021and John Payne were able to undertake a large number of viewings with potential buyers over a single weekend that resulted in a sale, subject to contract, this all being agreed within four days. Due to circumstances beyond the control of John Payne and myself, the property needed to be placed back on the market in October 2021. This time it took two days for John Payne to provide another potential buyer that resulted in a sale, again subject to contract, but with an expected completion date before Christmas. As with any property sale there will always be points for discussion or change during the process but I am pleased to confirm that the John Payne staff specifically dealing with this sale remained fully knowledgable and more importantly on top of the process from start to finish. Completion will occur before Christmas and I would strongly recommend that John Payne should be high on your list of preferred Estate Agents as and when the need arises.
Seller
17th Dec 2021 (3 years ago)
Y Wong
Thank you Poppy. I am thankful for what you have done for me. I really appreciate all your effort. Without your help, I am not easy to purchase my house.
Buyer
16th Dec 2021 (3 years ago)
M Ray
We have had fantastic and professional assistance from Poppy C. She is always very kind and friendly over the phone and in person, and has made our property selling experience that little bit better :) Thank you Poppy!
Seller
14th Dec 2021 (3 years ago)
J Jones
A very good service. Richard and William were always on hand to give feedback and push matters on until the sale was completed
Seller
7th Nov 2021 (3 years ago)
P White
Stacey and Jake were fantastic in helping us secure a new tenancy this month. The property listing on Rightmove was accurate and attractive and once we registered our interest the team worked to arrange a viewing for us just in time before we were due to travel overseas. We loved the property immediately and John Payne worked quickly and effectively to help us agree the let, even when in transit! The entire letting process was smooth and stress free from start to finish and Stacey and Jake were always very nice, professional and accommodating. Can't thank them enough and highly recommended!
Tenant
7th Oct 2021 (3 years ago)
G Hare
Poppy was the person caring for our sale and purchase. She was professional throughout and was always available to take a call or answer an email. Her attitude is exemplary in a line of work that deals with people and situations that can become very stressful in a moment. Poppy is an asset to any team. Thank you.
Seller
15th Sep 2021 (3 years ago)
Carol
Very impressed with the way an extremely prolonged and difficult sale was handled. I wouldn't hesitate to use John Payne again or recommend them.
Seller
23rd Aug 2021 (3 years ago)
K Chatzigiannaki
We had the best experience. We were able to buy the house of our dreams. We were very impressed with William's McElligott professionalism and responsiveness. He went above and beyond, outside of working hours and always happy to assist. I strongly recommend this brand/branch if anyone is selling or buying. Thank you William once again for making the process easier than it would have been without you. All the best and John Payne is lucky to have professionals like you.
Kind regards,
Kiki
Buyer
1st Jul 2021 (3 years ago)
C macsai
I would like to thank Lauren M who helped me secure my new TA despite difficulties. She was lovely and very helpful.
Tenant
20th May 2021 (3 years ago)
M Sandknop
Lauren has been extremely helpful and professional
8th Apr 2021 (3 years ago)
M Evans
Lauren was a knowledgable and friendly agent who showed me around the flat I would end up renting. And the rest of the team have been very kind and flexible, too.
Tenant
1st Apr 2021 (3 years ago)
C M
Lauren McGhee was absolutely wonderful and really helpful when we were trying to rent our flat out. She was in regular communication to help us keep abreast of what was happening and was always willing to offer suggestions or advice, when required. I would highly recommend Lauren.
Landlord
1st Apr 2021 (3 years ago)
R reed
Ian Wood and John Payne Estate Agents collectively were extremely helpful with my flat purchase, from start to finish. Given the nature of the unfortunate restricting times in 2020 Ian was very accommodating whilst assisting with the viewing, providing me with a virtual 360 link and additional photos to help with my decision and more than covered all my enquires in an efficient manner. As a first time buyer I couldn't have asked for a more successful purchase.
Buyer
21st Oct 2020 (4 years ago)
C Whyte
My husband and I purchased our house in Charlton via John Payne in Blackheath. Ian Wood assisted us and provided a great service. As an impatient person by nature, he had a tough job! The main thing was Ian kept us updated, even when there wasn’t much happening, so I was reassured he was aware and doing what he could to help the transaction move forward. I would highly recommend.
Buyer
22nd Sep 2020 (4 years ago)
M Montserrat
There are times when you feel that you have been treated professionally, kind and nice, that you only have good words for an enterprise.
This is the case, but not only for JOHN PAYNE. Business are driven by people, and that´s the best value and something that you have to be grateful about; people.
In our case Stacey Stanton has taken care of us and made us feel really comfortable with a really fast and kind response in every single aspect of the process.
Definitely a great added value for JOHN PAYNE".
14th Sep 2020 (4 years ago)
Y Mashallah
I received excellent customer service at John Payne. I worked with
William McElligott and I cannot thank him enough for his professionalism, patience and communication. Such a pleasure to work with him and I would definitely recommend to others. Thank you Will. You are a credit to John Payne.
7th Sep 2020 (4 years ago)
Y Ernazarov
Stacey from John Payne was extremely helpful and responsive during our search for a new property. Although we did not rent through this agency eventually (simple because we found another property), I would definitely bear them in mind in case I will need to look for a property again.
Tenant
2nd Jul 2020 (4 years ago)
K Kasse
The service I received from John Payne was excellent. It was very easy to get through to the team. The lettings Negotiator, Stacey was always willing to help and listen to any concerns. I would recommend 100% :)
Landlord
2nd Jul 2020 (4 years ago)
D Merveilleux
THANK YOU TOME CROWE FOR YOUR GREAT SERVICE!!
13th Jun 2020 (4 years ago)
S Zen)
Thorough, conscientious and "on the ball" at all times, Robina and others of the John Payne team provided an excellent service throughout the sale process. The company, particularly Robina, was a pleasure to deal with at all times, clearly acting with our hopes and expectations at the forefront of her actions. I recommend it highly!
Seller
5th Mar 2020 (4 years ago)
A Ashton
We had a great experience with Robina, she made the whole process really easy and the sale went through quickly and very smoothly. Highly recommended!
Seller
5th Mar 2020 (4 years ago)
P Dobson
I cannot recommend John Payne enough. They were fantastic in helping us to sell our flat. Ian and team were very professional and took the time to really learn about the property they were selling. Once we had an offer accepted they kept us up to date with regular phone calls all the way to exchange. Thank you Ian and team for all your hard work.
Seller
25th Nov 2019 (5 years ago)
M B
Organized clear communication and you're handled professionally. No unprofessional practices good staff friendly and professional.
30th Aug 2019 (5 years ago)
P Sasson
Accurate market assessment expertly implemented
5th Apr 2019 (5 years ago)
G Start
Very happy with the service of both this agent and their partners across SE London in selling our house in Shooters Hill at the tail end of last year.
Seller
7th Jan 2019 (6 years ago)
Carl
Despite the friendly staff, their back office processes and admin team are beyond a joke... they are chaotic, disorganised and do not communicate. Despite moving out a month ago, we're still awaiting a refund on over paid rent. That, and despite having moved out, we still received a call about renewing our tenancy. I would not recommend to anyone who wants a smooth process or back office team who know what they are doing. Tenant or Landlord - avoid unless you have spare time to chase people and want an admin nightmare.
Tenant
2nd Oct 2018 (6 years ago)
G pernetti
Great estate agents providing reassurance and quality service every step of the way. Over the course of the sale of my property which became challenging at points Ian proved time and time again to be the best local agent in the area. Me and my partner will be definitely recommending John Payne in the future.
Seller
2nd Aug 2018 (6 years ago)
J Cheeseman
An excellent viewing of 3 properties I was interested in. They were able to answer all of the questions I had and provided me with enough information to make an informed decision on the properties
3rd Jan 2018 (7 years ago)
D Kean
I've had a really positive experience using the John Payne branch at Blackheath Standard. Fatos, the letting agent there, was very helpful, professional and kept me informed and up to date with every stage of the process. Very pleased with the service and professional care.
Landlord
26th Oct 2017 (7 years ago)
A Arnold
It has been a pleasure buying our family home through Gemma at John Payne. Gemma made the process seamless for us and was extremely proactive in following things up regarding follow-up from the home buyer report (e.g. damp report, electrical survey). The whole process took 8 weeks from first offer made to moving in. Would highly recommend John Payne - not pushy at all yet responsive!
Buyer
23rd Oct 2017 (7 years ago)
P L
From start to finish the staff have been brilliant. They kept in regular contact and for a long time acted a go between myself, my solicitor and the agents of where I was moving which went far beyond what I expected. Highly recommend.
19th Jun 2017 (7 years ago)
E Taylor
John Payne were a great help to us in finding our new home.
Fatos was incredibly helpful and supportive, using all her expert knowledge to secure us a great rental with a lovely landlady.
We felt like we had been expertly matched.
Can't thank her enough.
Tenant
22nd May 2017 (7 years ago)
R Brown
Staff were great, very professional and responsive. Many thanks to Ian for chasing loose ends to meet completion date on my sale.
Seller
7th Apr 2017 (7 years ago)
S Brown
I found the personnel of John Payne a very efficient team; they were both professional and approachable throughout the whole process.
8th Mar 2017 (7 years ago)
E Stanier
A breath of fresh air in the estate agency market! My mum recently sold her house through this branch of John Payne and she was delighted with the service. Gemma in particular deserves a notable mention - she was professional and pleasant in a non-pushy way and knew the local market really well so was able to value the property accurately to secure the sale. We wouldn't hesitate to recommend John Payne to anyone wishing to sell their house in a hassle free, no-nonsense way. I echo another reviewer's sentiments that we wished we had used them in the first place as we had a very different experience with a competitor agency the first time around!
Seller
8th Mar 2017 (7 years ago)
M Fornet
Fatos has always been absolutely brilliant. She has always found for us what we needed at the time, and she has always taken the time to really listen to us and understand what we were looking for. She is the best!
2nd Mar 2017 (7 years ago)
M Lng
Our experience with John Payne was extremely positive. From the beginning we felt we were in good hands. Staff was very professional and responsive. It is rare to find an estate agency with such high level of integrity. The company sold my property quickly and assisted promptly with any issues that arose during the sale period. We will definitely use this company again in the future.
Seller
1st Mar 2017 (7 years ago)
D Haywood
I was letting out my property for the first time, and Fatos Rustem did a marvellous job guiding me through the process and was supportive and communicative throughout. She secured tenants for me within two weeks and I'd highly recommend her services to anyone looking for an efficient and attentive estate agent.
Landlord
28th Feb 2017 (7 years ago)
M Woods
After an unsuccessful three months with our previous estate agents , we changed to John Payne ( Stratheden Road) . Our house sold within ten days and every step of the process was made easier by the wonderful attention and advice we received from the entire team. They went above and beyond to ensure a smooth and stress free process and we have no hesitation in recommending them for the wonderful service they provided. Our only regret is that we did not use them from the very beginning.
Seller
27th Feb 2017 (7 years ago)
S George
I cannot thank Fatos and the entire team at John Payne in Blackheath Standard enough! We had moved from another agent after a bad experience and they have turned a negative into a complete positive. This is thecsecond time we have now used JP. Their service has been excellent from start to finish. Fatos was extremely helpful and communicative, giving excellent advice throughout the process. I really felt she listened and found us good quality calibre tennants and had our best interests at heart. The property management team Lynn was extremely helpful in the contractual and practical aspects after the letting was agreed.
That's why I have awarded them a well deserved 5 stars. I wouldn't hesitate in using them again..
Landlord
20th Feb 2017 (7 years ago)
B Mic
Fantastic service - Professional, speedy - delivered everything promised - Many thanks and will be back with repeat business...
16th Feb 2017 (7 years ago)
E Valentino
Fatos Rustem, my contact at John Payne was professional and very efficient. She always got back to me when I had a query and kept me informed of what was happening throughout the whole process.
16th Feb 2017 (7 years ago)
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