No communication, failed to turn up for the two viewings they had arranged and told the estate agent of the property we are buying that our purchase had pulled out before they told us. This one full week after they were informed about the loss of sale costing us the price of a survey. Very poor.... Read more
Seller
23rd Aug 2023 (1 year ago)
P travers
We highly recommend Faversham Connells. We have had such a lovely experience with everyone from the faversham team. Especially Kieran, Roger and Tracey. The three of them made the process of buying our first home so much easier and if we had any questions they were always on the end of the phone. They would explain everything to us both in a way which we could understand. We could not recommend them enough.... Read more
Buyer
14th Apr 2023 (1 year ago)
A Wilkinson
My contact with Connells throughout our purchase was always timely, helpful and informative. We had a particularly tricky transaction that has taken almost a year to complete and special thanks must go to the sales progressor, Tracey Keithson, who went above and beyond to help us chase people in all parts of the chain and help solve the many problems we encountered. I had never appreciated how important this role was, but I don't think the transaction would have completed had it not been for Tracey.... Read more
Buyer
20th Feb 2023 (1 year ago)
C F
I want to thank Tracey, Kieren and the rest of the Connells team for all the hard work that they have done to help me complete my purchase. Tracey was exceptional in assisting with any queries that I had and helping push the process forward when things threatened to slow down or get stuck. Kieren was great in keeping me up to date on any new properties that fit my requirements and as soon as I found the one got me straight in there to see it. 100% would recommend Connells to anyone looking to purchase a property.... Read more
Buyer
20th Dec 2022 (2 years ago)
E Parker
I used Joe for my mortgage. He was the only person who managed to find me a mortgage that allowed me to find a house in budget that met my needs. He explained things to me when needed and kept me updated along the way. The New Home hamper was a lovely personal touch. I would certainly recommend.... Read more
23rd Oct 2022 (2 years ago)
R Finn-Kelcey
Excellent service from Connells. Kieran from the Faversham branch was great during the viewing process on our house, keeping us updated consistently. When we accepted an offer, Tracey Keithson helped to push the sale through quickly and smoothly. She also maintained excellent communication and was always at the end of the phone if any issues arose. It was such a reassurance having that help.
We would recommend Connells as an estate agent to anyone.... Read more
Seller
14th Aug 2022 (2 years ago)
K McCauley
Had Ella come out to my property a few months ago. She was very professional and informative. Definitely will come back to Ella in the future... Read more
1st Jul 2022 (2 years ago)
J Boorman
Both the Faversham and Ashford branch of Connells have been fantastic in handling the sale of my sisters house. Faversham who handled the sale and found a buyer with in a week and for follow up communications, Fiona Kilgour has been particularly supportive and informative. Tracey (Sales Progressor) from Ashford Branch was also a great support in helping to move things on particularly with the solicitors. I would definitely recommend Connells as an Estate Agent, to future potential customers.Thank you to the whole team.... Read more
Seller
1st Apr 2022 (2 years ago)
K Ashby
Connells have been incredible from start to finish with my house sale. Tracey Keithson has gone over and above handling my case. She has kept me updated along the way and has been there when the stress got too much, I just can't praise her enough. I have also dealt with the Canterbury team too who also went out of their way to assist me. Connells you are great, especially your fantastic staff!... Read more
Seller
25th Feb 2022 (2 years ago)
M Mayland-Harris
I would highly recommend the Faversham branch, we had a very positive experience recently buying our house even though we had a very complicated sale, we heavily replied on everyone at Connells to push it through and get it past the line. Unlike any other party involved in our sale and purchase, Connells was always available by phone and very responsive to emails. It didn't matter who picked up the phone as we got to know everyone in the office and they made sure they were up to date on our case so we didn't have to repeat ourselves which sounds minor but it really did make a difference after months of the process being drawn out. Special mention to Tazzy who was with us every step of the way from the viewing straight through to sharing the news that we had completed on the sale, it was a pleasure throughout to speak with her. I wouldn't hesitate to use William and the team at Connells if we ever come to sell our property.... Read more
Buyer
25th Oct 2021 (3 years ago)
P Murphy
Massive help buying my first home. Always there at the end of the phone to answer any questions I had always updating me throughout. Thanks for all your help
Especially Joseph absolute legend ????... Read more
Buyer
8th Oct 2021 (3 years ago)
S Catford
Amazing experience working with Tazzmin, super super helpful, patient and responsive with a really tricky purchase. Can't sing her praises more highly to be honest!!... Read more
Buyer
9th Sep 2021 (3 years ago)
T Harvey
Have had a really good experience with all the team at the Faversham branch. They know the local market really well and are always available to help with any questions we have had. Special mention to Tazzmin and Fiona that have been great at chasing things up and coming back to you with updates.... Read more
6th Sep 2021 (3 years ago)
L Benson
Connells quickly found a buyer for the property in the recent property boom that ended in June. One star deducted because of the awful service from the solicitors they recommended. Having said that, Connells went above and beyond to help mitigate the delays caused by the solicitors, and Sharon and Tazzmin in particular were sympathetic and helpful.... Read more
Seller
3rd Sep 2021 (3 years ago)
M warner
????AVOID????. Connells Faversham is full of lies. And need a lot of training. We tried to end our contract with them and move the house elsewhere to sell, but we were stuck in a 28-day contract. In these 28 days, people were asking about the property and they were telling people we had taken it off the market there for losing buy buyers. I know this as one of these people was a friend of mine. I formal complaint has been raised and legal action will be taken. They should be ashamed of themselves... Read more
Seller
31st Jul 2021 (3 years ago)
T Harding
Sharon and Connells have helped me and my family on two occasions recently. The first was house hunting, and most recently Sharon assisted with a probate valuation following the death of a relative.
On both occasions I have found them to be very attentive and responsive and taking the trouble to properly understand our needs. It's a cliche, but it's good old fashioned service. Definitely recommended.... Read more
11th Feb 2021 (3 years ago)
J Pattison
Thank you so much for the care and attention you have provided during my house hunting, Its great that you respond so quickly and take time to discuss my concerns and question. So extremely efficient and highly recommend dealing with Sharon Clinch and Tazmine who are super friendly and professional.... Read more
14th Oct 2020 (4 years ago)
Very friendly, efficient service. Sharon is very knowledgeable having been in the business for a long time, all her team in the office are very approachable and helpful.... Read more
Seller
5th Aug 2020 (4 years ago)
B Luna
Web site is poorly organised... Read more
29th Jul 2020 (4 years ago)
Quick to sign us up, then we had to chase them to get the details and photos sorted. This meant we missed the window we had agreed for getting our house on the market. They were only interested in getting their (sizeable) fee and not in achieving a fair price for us. I would not use them again or recommend them.... Read more
Seller
27th Jun 2020 (4 years ago)
Not very proactive.... Read more
Seller
1st Apr 2020 (4 years ago)
C Davies
Thank you Sharon and and the whole team at Connells. We are delighted to have moved and so appreciate your caring and professional attitude in the long and bumpy process (which had nothing to do with you, and all to do with us)! Sincerely recommend this agent and the whole team at Connells Faversham.... Read more
28th Feb 2020 (4 years ago)
V Bryson
I trust Connells to get results and this is my second great experience with them. Sharon Clinch manages a very efficient team.... Read more
19th Feb 2020 (4 years ago)
Clinton
Helpful and good advice... Read more
16th Feb 2020 (4 years ago)
K Mary
Fantastic from start to finish when buying our first home.
Thank you... Read more
Buyer
8th Jan 2020 (5 years ago)
M Sullivan
The service was excellent and the staff were extremely helpful and friendly.... Read more
11th Sep 2019 (5 years ago)
C Luton
Do not rent from these people they promise you the earth before you pay them and then once you do they go back on everything
Once your in your rented property it's a nightmare to get anything done and also their rental properties are well over priced... Read more
Tenant
19th Jun 2019 (5 years ago)
S Miles
Excellent service. Very friendly staff. Would highly recommend.... Read more
1st May 2019 (5 years ago)
J Flower
I used Connells for the first time last month and couldn't of been happier with the service.
Very professional and always made to feel welcome.... Read more
25th Apr 2019 (5 years ago)
R Gower
Sharon and Jade worked tirelessly to help us sell our house and within months they found a buyer for it when other estate agents had failed. I am eternally grateful because Sharon gave me hope when I had completely given up. Such a hardworking team, always a really warm welcome when you walk in, I thoroughly recommend Connells for buying and selling properties.... Read more
Seller
22nd Sep 2018 (6 years ago)
J Rogers
Friendly helpful staff !... Read more
18th Jul 2018 (6 years ago)
H Nogueira
The rental team at Connells are amazing. Great customer service, charming hosts and well prepared on showing the property to its best potential.... Read more
Tenant
11th Apr 2018 (6 years ago)
C Jenkins
Connells helped us to get our dream house, Sharon and Mike were particularly helpful and always kept us in touch , especially in the latter stages of the purchase when things got tricky ! Would highly recommend them .... Read more
Buyer
18th Apr 2017 (7 years ago)