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© GetAgent Limited 2025
- Connells - Tunbridge Wells
Connells - Tunbridge Wells
Closes at 6:00pm
5 Vale Road, TN1 1BS
Established in 1936, Connells are a network of high street estate agency branches, dedicated to providing a wide range of home moving services. At Tunbridge Wells, our team can help with selling or buying, letting or renting, mortgage services and much more to facilitate every step of your journey. Choose us.
Opening hours
- Monday 8:30am - 6:00pm
- Tuesday 8:30am - 6:00pm
- Wednesday 8:30am - 6:00pm
- Thursday 8:30am - 6:00pm
- Friday 8:30am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Connells - Tunbridge Wells Reviews (116)
Have you used this agent?
84%
3%
0%
3%
10%
All (116)
Seller (30)
Buyer (21)
Landlord (12)
Tenant (20)
General (33)
G stuart
We cannot thank Ollie and the team enough for the work they put into selling our property. We were kept up to date with viewings and feedback. Good advice was given at all times.
Seller
2nd Jul 2025 (7 days ago)
M Thomas
I had a wonderful experience working with the whole Connels team. Communication was easy and enjoyable. Ollie went above and beyond to help get my purchase over the line considering multiple hurdles. He communicated regularly and clearly and coordinated all stakeholders seamlessly, with exceptional skill and patience. Ashton was a delightfully friendly face happy to repeatedly take me back for viewings at a moments notice and Tom was incredibly helpful and supportive with my mortgage, making sure to keep me posted on updates and always available for my many hypothetical questions. It has been a real pleasure to work with the whole team and I couldn’t recommend them highly enough.
Buyer
1st Jul 2025 (8 days ago)
F FS
My experience with Connells was great! Ollie was always very responsive and consistently followed up. His team was also fantastic. It's not very common to complete a flat purchase quickly, but I managed to complete within just 2 months — thanks to Ollie being on top of everything.
Carly, who showed us the flat at the beginning, really understood my needs. I hadn’t actually booked a viewing for this particular property, but she kindly took extra time — even outside of her working hours — to show it to me. The flat turned out to be exactly what I was looking for. I’m very thankful to her!
Overall, I highly recommend working with Connells in Tunbridge Wells — they made the whole process smooth and efficient!
Buyer
30th Jun 2025 (9 days ago)
M House
Ella Johns was extremely helpful throughout the renting process. As tenants, we have had no easier move, largely thanks to Ella problem solving abilities. I can recommend renting through Connells Estate Agents Tunbridge Wells.
Tenant
18th Jun 2025 (21 days ago)
R Wallace
Ollie and his team at Connells Tunbridge Wells were so helpful with my purchase journey - keeping me updated all the time, responding promptly to my calls and emails and doing their utmost to keep the purchase on track and speed the process!
Buyer
14th Jun 2025 (25 days ago)
T Douglas
Matt was great when we had the property valued and supported us through the process of getting the property on the market although a slow start on getting viewings things picked up and we had a reasonable amount of viewings. Ollie was our main contact when we had a buyer. One buyer fell through but that was nothing to do with Connells or their staff. Ollie quickly found another buyer and supported us and I feel the buyer (first timer) through the tricky process of buying and selling a house. There was significant frustration with the buyers solicitors that we all felt but Oliver continued to persist right through to getting the sale through. He regularly updated me and checked in with me which was extremely helpful and appreciated. I had a good experience with all the staff I interacted with particularly Ollie at Connells in Tunbridge Wells and I would highly recommend them. Thank you to the team at Connells
Seller
11th Jun 2025 (28 days ago)
P jahn
I was a first time buyer who was pretty clueless. Connells, in particular Ollie were really great. Helped me through the whole process
Buyer
11th Jun 2025 (28 days ago)
J Guzel
I am so glad I worked with Connells while looking for a rental property. Ella was such a helpful and communicative professional. She always answered my questions quickly and reassured me throughout the process. I moved into my flat with no issues thanks to them! Would recommend!
Tenant
22nd Oct 2024 (8 mo. ago)
V Harwood
We have been extremely happy with our service with Connells once again. Tom Hogger in particular has been a great help in sorting out our mortgage for our new house, securing us a lower rate whilst we waited to exchange and getting our offer extended when we faced delays in our chain. Can't thank them enough for helping us through this stressful time and would highly recommend to anyone needing a mortgage broker!
17th Sep 2024 (9 mo. ago)
L Goodwin
Had the pleasure of using Connells to find a long term rental property with my partner. With the rental market being so chaotic, Connells were quick and efficient to answering any queries I had regarding viewings and make bookings really fast. They made the process seamless and easy and Ella from Connells is really to thank. We are now settled in to our new home thanks to her help. Can’t recommend enough!
Tenant
14th Sep 2024 (9 mo. ago)
D mehta
We bought our family home through Connells, great Experience with the team, Alex, Tom and Matt were very supportive, efficient and professional throughout the process. We highly recommend the team - best wishes .
Buyer
13th Sep 2024 (9 mo. ago)
M Okusi
Low life nuisance callers who refused to stop calling my voicemail :))
12th Sep 2024 (9 mo. ago)
A Kirkham
I have just moved into a new flat through Connells and the process has been relatively painless! Ella Johns and team have helped me through the process in a professional and friendly manner. My thanks to them, I would recommend to friends
Tenant
31st Jul 2024 (11 mo. ago)
P Murphy
Tom Hogger from Connells was my mortgage advisor for the purchase of our new family home and I highly recommend him. Tom’s expertise and professionalism made securing a mortgage a smooth and stress-free experience. He tailored his advice to our needs, explaining everything clearly and ensuring we got the best deal possible, always updating our rate when they dropped slightly.
Tom’s responsiveness and attention to detail were exceptional. He was always available to answer questions and proactively addressed any issues, making us feel like a priority throughout the process which I really appreciate.
Tom was very personable. I felt like he genuinely cared about helping us push forward when things slowed down with our solicitors and supported us every step of the way.
Very knowledgeable and helpful mortgage advisor, I will definitely be using him if we move in the future ???? ????
---
Buyer
25th Jul 2024 (11 mo. ago)
Anonymous User
We recently bought our first property and were fortunate to have Tom and Alex from Connells assist us throughout the process. They were incredibly helpful and patient, guiding us expertly from start to finish. Their responses were always quick and thorough, and their professionalism and knowledge were evident at every step. Thanks to their support, the entire purchasing process was smooth, and we had a great experience.
Buyer
29th Jun 2024 (1 year ago)
J Golding
Nick and Daytona are great and were super helpful, Was a great change of pace to some of the other estate agents in town
15th Jun 2024 (1 year ago)
J Fleming
If I could rate Connells Tunbridge Wells a 0 I would. Extremely poor customer service and lack of communication from the agents. To just name an example they provided a very very poorly written description for my house, even if the person struggled with grammar I would expect a spell check to be used at the very least. The photos for the ad were incomplete. When I complained they failed to at least offer an apology for the poor service. They then provided very little communication soon after that. As someone who works in client services I have never experienced poor service with such a lack of ownership and responsibility for their actions.
Seller
23rd Apr 2024 (1 year ago)
M Littlechild
helpful and friendly. They understood our situation and what was needed. Will recommend them.
12th Mar 2024 (1 year ago)
T Douglas
Amazing service, The staff are proactive and professional, they really did go over and above to make my move happen on time. I can’t thank them enough.
1st Mar 2024 (1 year ago)
B Racher
Supportive and proactive. Daytona was very helpful and communicative. Great service.
20th Dec 2023 (1 year ago)
J Farrugia
Matt was a great help during our house purchase - he kept us informed throughout the whole process, and even in the trickier moments, we felt totally at ease knowing he was on the case! Thanks again.
Buyer
23rd Nov 2023 (1 year ago)
L Chandler
We couldn't be happier with the service we’ve received with Connells - very professional and our house selling experience has been a smooth one. Matt is very knowledgeable and provides a point of contact for his expertise and reassurance along the way. Communication, organisation and a professional service is really important to us and they have delivered 100%.
Seller
20th Sep 2023 (1 year ago)
A Sutherland
Would highly recommend Connells and in particular Tom Hogger for his expert advice and reassuring guidance throughout the whole process. From beginning to end Tom was there to answer any questions, help us understand a market we were very new too and be there to offer advice where needed. We would 100% use him again and would recommend to anyone. We are now a month in our new property and very happy.
Buyer
19th Sep 2023 (1 year ago)
G Lane
From start to finish Matt has just been absolutely fantastic!
His communication has been top drawer, keeping me updated at each stage of the sale of my property. He organised a brilliant photographer, arranged to have an EPC done and produced a fantastic advert to sell my property. I also saw Tom for a mortgage appointment and he was also fabulous, friendly manner and answered all my questions. All the staff at Connells are so nice and friendly, warm welcome when I first walked in and approached them about listing my property, I will go no where else in future and cannot recommend them highly enough!
Seller
6th Sep 2023 (1 year ago)
R Gadd
Tom has recently helped us with a remortgage, he helped us fix in the lowest interest rate available before the rises. We are so happy with this and its saved us hundreds of pounds a month!
6th Sep 2023 (1 year ago)
B Purcell
Tom helped us secure a remortgage - he offered sound advice, found the right product and was excellent with his communication. I would happily work with Tom again in the future and would highly recommend him to those looking to secure their first or next mortgage!
6th Sep 2023 (1 year ago)
D Winter
Our mortgage broker Tom has been fantastic from start to finish. Finding us a great rate originally and then updating it throughout the process to make sure we was on the best deal for us. He is not just someone doing their job well he is clearly very passionate about what he does and that is reflected in the level of service he delivers! Thanks Tom
4th Sep 2023 (1 year ago)
H Wager
Used Connells T Wells branch for the sale of my flat, Matt took personal ownership of the sale and kept in regular contact throughout, would recommend
Seller
7th Jul 2023 (2 years ago)
D Smart
I would definitely recommend Connells .Matt and his team are all very helpful and professional nothing seemed to be a problem always kept me updated with the sale of my property.
Thank you again Matt great service
Seller
18th Jun 2023 (2 years ago)
S barker
Matt and his team at the tunbridge wells branch were very professional and helpful, nothing was too much trouble. Matt always kept us informed at every stage of our house sale. I would have no trouble in recommending Connells to anybody who is looking for an estate agent. Thanks again Matt..
Seller
9th Jun 2023 (2 years ago)
R Hughes
Matt and his team were very professional and helpful when it came to the sale and purchase of our property. Would definitely use Connells again for our future estate agent services.
Seller
7th Jun 2023 (2 years ago)
C Boorman
We had problems with previous letting agents, which meant we needed to move fast. Connells, and our agent Daytona, were incredibly helpful with moving the process on quickly.
Great service, and kindness.
Tenant
15th Feb 2023 (2 years ago)
L Marfleet
Matt, Hamish and their team have been brilliant in helping me sell my house and buy another house. I would totally recommend them to anyone. Thank you for helping find our dream home.
Seller
9th Feb 2023 (2 years ago)
A Godfather
The worst estate agents you can deal with. Customer service is a very big unknown for their staff. More to this everywhere you go you come across their old "let by" or "sold" signs which have been left behind for ages nobody cares to manage this side of their business. I will never use such a bad managed business. Good luck maybe you will have a better experience
4th Feb 2023 (2 years ago)
E Lister
Lara and Daytona are the best letting agents in Tunbridge Wells!
They have helped me tremendously as my portfolio grows, and I will most certainly be asking them to look after all of my future properties. Thank you very much for your hard work.
Landlord
2nd Feb 2023 (2 years ago)
M Brooks
I've recently been through the process of selling my parents' house in Tunbridge Wells and helping them into a retirement village. Initially, I chose to go with Wards in RTW. Very bad decision. The valuation was inflated to get the business. The guy who signed me up left the business weeks later. We reduced the price and had three offers but Wards were unable to screen and secure any of them to completion. Basic admin and service were terrible and often incompetent. With a deadline looming, I fired Wards (there was no process or customer survey from them to understand why). I decided to hire Connells based on a good conversation with Matt Pickett. Everything happened smoothly with excellent communication throughout.Multiple offers were received and we decided on the most secure bid above the asking price. Matt handled everything himself, service levels were high with good clarity throughout. We completed today. Thank you, Fully recommend.
Seller
31st Jan 2023 (2 years ago)
M Griffiths
As a purchaser, I would highly recommend Connells. Matt Pickett has been extremely helpful throughout the process, answering requests and concerns very quickly, always patient, tactful and inspiring confidence, the perfect intermediary.
Buyer
9th Nov 2022 (2 years ago)
Flavia
These guys have been amazing! They are very fast and reliable in arranging everything needed
8th Nov 2022 (2 years ago)
R Flashman
I've been working with Matt, Hamish and Alex at Connells to sell my flat, and they've been brilliant throughout the process. We've had clear communication every step of the way, and the team has worked relentlessly to get us lots of viewings. Would highly recommend them to anyone, and they never fail to go above and beyond.
Seller
3rd Nov 2022 (2 years ago)
O Mancini
Matt Pickett has been very attentive and helpful every step of the way in what is inevitably a stressful and unpredictable process. Even the most basic of enquiries on my part have been answered with patience and grace. A big shout out to Matt!
Thanks, Diana Mancini
2nd Nov 2022 (2 years ago)
J Caldwell
What a great estate agent! I have had so much trouble in finding a rental property and most estate agents just thought about themselves. Connells were different. They genuinely cared and genuinely took the time to actively help me find a suitable property in the area. I am very grateful for their assistance and for their professionalism. Thank you!
Tenant
1st Nov 2022 (2 years ago)
D Korbel
Recently had Matt Pickett to value my apartment. Fantastic advice and a great plan to market the apartment, and got a sale in a matter of weeks. Really happy with the service provided, and would recommend to everyone looking to sell in and around Tunbridge Wells. Well done Matt & the team!
Seller
14th Oct 2022 (2 years ago)
J singh
I want to call out the outstanding help, guidance and support from Lara in finding the right rental property in Tunbridge Wells for us. She kept us regularly kept informed of the progress and steps through the process. The entire experience was made very smooth because of the exceptional engagement and Lara's readiness to go out of the way to sort things. I would highly recommend Connells because of the stellar job Lara did
Tenant
23rd Sep 2022 (2 years ago)
A Ruben
From start to finish I have no complaints about the service received from Connells, I was a buyer with no property to sell. Matt at TW Branch took care of my purchase all the way through, he kept me updated through the journey and was always quick to get back to me when I had queries. Thank you Matt!
Buyer
16th Sep 2022 (2 years ago)
V Danguien
I have never a better and friendlier service than Connells estate agency. Lara was always on hand to help me and give me a lot of information.
I would defenetly recommend them to anyone looking to rent or to any landlords looking to have a property to rent.
Thank you very much for all your help.
Kinds regatds
Vincent
9th Sep 2022 (2 years ago)
B S
Excellent agent. Lara helped my family and I to rent a wonderful apartment in Tunbridge Wells. We were living overseas and with her great help we could move in to our new apartment soon after we arrived in the UK. She responses swiftly to all emails and queries, and is very helpful and friendly. Highly recommended.
Tenant
8th Sep 2022 (2 years ago)
P Lacey
Matt and his team gave us a great service - managed to turn round a tricky sale for us in 29 days! Would recommend, Sue and Paul Lacey
14th Jul 2022 (2 years ago)
I H.
Not able to view any properties as viewings are done ONLY on Saturdays. Not sure what they do during the week. I’m sure sellers are missing out on good deals.
Not good if you have a weekend job!
14th Jun 2022 (3 years ago)
T Midwinter
Not the best
17th May 2022 (3 years ago)
T hogger
Amazing service from all the sales staff at the Tunbridge Wells branch with the sale of my property. Hamish Robertson, Matt Pickett and James Rudd gave me great guidance and advice throughout the process. Alex Presland took care of the viewings side in a very professional manner. Very happy customer and I would highly recommend this team to anyone looking to sell their property in the future!
Seller
10th May 2022 (3 years ago)
H pakkiyanathan
I rent my property with Connells . Lara and Hannah are the best and offered Friendly and professional support to find my tenants . I would rent out my next property with Connells . Amazing Job.
Landlord
14th Mar 2022 (3 years ago)
M Clifford
Simply Fantastic service, from initial contact, valuation and through to conveyancing Connells have been outstanding. Matt and the rest of the team have been supportive and have always been on the end of the phone for any questions we have had.
I would highly recommend their excellent service to anyone wishing to sell in Tunbridge Wells.
Seller
8th Mar 2022 (3 years ago)
R Brownlee
Simply the way estate agents should be! Both Lara and Katie have made my moving experience professional, friendly and personable. Nothing has been too much trouble. A really enjoyable experience. I would highly recommend Connells Tunbridge Wells 10 out of 10.
2nd Mar 2022 (3 years ago)
C Wilmot
I cannot praise Lara Ovenden, Manager of the Lettings Team at Connells Tunbridge Wells highly enough. My property was vacant for one week only. This can only be achieved by hard work, yet despite the pressure Lara remained as always helpful, thorough and charming throughout. Connells are very lucky to have her. Lovely tenants, lovely Lara, Thank you.
Landlord
11th Feb 2022 (3 years ago)
S Lucas
Recently let my property with Connells and I couldn’t be happier with the professional, friendly and efficient service they provide. They took care of absolutely everything and nothing has been too much trouble. I’m abroad at present and it’s great knowing that my property is in save hands while I’m away.
Landlord
3rd Feb 2022 (3 years ago)
Susan
Lara and Hannah in the rental department at Connells in Tunbridge Wells are very professional, helpful and friendly.
Tenant
4th Jan 2022 (3 years ago)
Anonymous Home Buyer
Communication was slow to begin with but when it mattered nearing exchange they stepped up and we couldn't fault James' and Hamish's performance in keeping us up to date with what was going on. That made a stressful situation a lot easier to deal with and very helpful. Thank you.
Buyer
22nd Dec 2021 (3 years ago)
J Brown
Excellent service, particularly from Hannah. Thanks for making my move so much easier !
8th Nov 2021 (3 years ago)
T Marsh
Super happy with Lara, Hannah and the team at Connells, T Wells. I have used the them for over 4 years and have always been really pleased with the service level, knowledge and professionalism of everyone involved.
27th Oct 2021 (3 years ago)
W Tsang
Hamish was fantastic at handling my tricky transaction from start to finish. He was quick to respond to any questions I had, kept me updated and professionally liaised with the solicitors. Highly recommended.
25th Oct 2021 (3 years ago)
Anonymous Homeseller
Not very impressed,communication non existent after we accepted an offer on the house, the only time we had help with a nightmare move was when tempers frayed
Seller
5th Oct 2021 (3 years ago)
L Andrews
Excellent service provided from Lara and Hannah, the process of moving is so stressful and they helped make this an easy straight forward experience.
27th Sep 2021 (3 years ago)
D Cook
I have been working with Lara and more recently Hannah at Connells Lettings Tunbridge Wells for many years now. They have always given great service, been super helpful and friendly and successfully found tenants so very happy and I will keep using the service.
Landlord
20th Sep 2021 (3 years ago)
K Quinn
Great professional and friendly service from Matt Pickett can not recommend him enough and the company Connells. The time and care he took to help and support us is to be commended. Matt Pickett is a credit to his company. I highly recommend this company
17th Aug 2021 (3 years ago)
Y liu
a very disappoint experience.
15th Aug 2021 (3 years ago)
K LIGHT
I used Jennifer Tolhurst at Connells to get a buy to let and residential mortgage during the stamp duty holiday and the rates she got me were better than the banks offered!! Despite being extremely busy she worked efficiently and got me across the finish line. Thanks Jenny for being a superstar
Landlord
15th Jul 2021 (3 years ago)
S Hamilton-Cage
I rented out my Property and rented a Property through Connells. Hannah and Laura were incredibly helpful and always available if I had any questions. Both processes were stress free and went very smoothly. I would definitely be using them again..
Landlord
1st Jul 2021 (4 years ago)
D Marcu
Hannah is the best asset in this agency. I am so very grateful for her unique, holistic and professional approach in my tenancy journey. She made it all clear upfront and made sure I am happy, by showing empathy and genuine support by constantly keeping in touch, explaining all details. Would highly recommend Hannah at Connels Tunbridge Wells as she truly makes a difference. People create value in a business but Hanna creates also a memorable experience. Thank you very much indeed for your dedication and support. For real estate, choose Hannah at Connels Tunbridge Wells today.
Tenant
1st Jul 2021 (4 years ago)
N Priddle
I’ve recently rented a property through Connells, and I’m so happy with the results from them as an estate agents and the property itself. From the first time I spoke to Hannah she was very attentive, and helped me massively with everything! She answered all my questions and phone calls, which made it all run smoothly. I have just moved into the area which was a little daunting, but I felt at ease with everything and I couldn’t thank Hannah enough for all the help. I highly recommend Connells if your moving to Tunbridge Wells ????
Tenant
24th Jun 2021 (4 years ago)
L Basegmezer
Hannah and Lara have been absolutely fantastic throughout our recent let and since we started working with them 5 years ago. They have always been quick to respond and reassuring but more to the point have always followed through with their commitments and never let us down. I know estate agents often get a bad name but the team here go against all those stereotypes and are just great, honest agents. Clearly I'd highly recommend!
Landlord
3rd Jun 2021 (4 years ago)
H Childs
We have just completed on buying our first home and Matt and the Connells team have been absolutely fantastic all the way through. Always really responsive to emails and calls and made the whole experience painless. We also used the Connells mortgage broker service, which I can't reccomend enough! Thanks so much for all your help!
Buyer
21st May 2021 (4 years ago)
P Gardner
After speaking to several agents Hannah & Lara was the most helpful friendly and professional agents i come across . They answered all my queries quickly and efficiently leaving me with the upmost confidence i chose the right agents to choose our home with . Very Highly recommended
13th May 2021 (4 years ago)
S Masters
I have really only dealt with Matt and Hamish and find them to be incredibly helpful, professional, informative and personable. Matt particularly has guided me through every step of the process in selling my house (as the more more senior figure), so far. They both have a very personal approach and I'd highly recommend them. They work very well together. It's more than just a job to them, they enjoy what they do and helping you to get where you want to be. I'd certainly try and use them again in future, if I need to.
Seller
8th May 2021 (4 years ago)
G Corbella
Matt has been of incredible help, supporting with the purchase of my first property. It was a long and tortuous journey, full of obstacles but we managed to get it done. Matt was helpful and supportive every step of the way. Would highly recommend!
Buyer
4th May 2021 (4 years ago)
D Wright
I was very impressed with Matt and the team at Connells from the first meeting until completion of the sale of my property. The sale wasn't straightforward on top of the Covid situation and so they really worked hard to keep me informed all the way and also helped to keep things moving along in a very friendly and professional manner. I wouldn't hesitate to use them again in the future once I've had a lay down!
Seller
29th Apr 2021 (4 years ago)
D Mason
Hannah and Lara in the rental department are professional. They were very helpful advising us on what we needed to do to rent out our property. They listened to what we wanted and found us new tenants within a few days of our property going live. This is the second property they have let for us. I can't recommend them highly enough.
Landlord
26th Apr 2021 (4 years ago)
C Omer
I have just sold my property with tunbridge wells branch of connells and I'm very pleased and impressed with their service from start to finish. I dealt with Matt the most and he was so helpful and nothing was ever too much trouble. Especially my odd questions, he still helped with a smile. I really felt that myself and my property were in safe hands with Matt and I would recommend him and the branch to anyone looking for an estate agent. Keep up the amazing friendly service. Many thanks again for all your help during a stressful time.
Seller
6th Apr 2021 (4 years ago)
K Cobban
We had a wonderful experience with Hannah from the lettings team at Connells. She was the only agent who contacted us frequently during our search for a place to rent in Tunbridge Wells with suggestions of new properties. She was professional, friendly and efficient and I wouldn't hesitate to work with her again or to recommend her to anyone looking to rent in the area. A big thank you for all your help Hannah.
Tenant
31st Mar 2021 (4 years ago)
Anonymous Homeseller
Matt was the agent that was responsible for selling our property. Matt was professional , always friendly and polite and maintained a high standard of service throughout the whole process . Matt was also very approachable and knowledgeable and was always willing to answer questions and respond to emails in a timely fashion .
Thank you for the service your company provided and a big thank you to Matt for making the whole process simple and easy .
Seller
29th Mar 2021 (4 years ago)
J Dara
Sold my property through Connells, Tunbridge Wells branch. The staff were very professional and helpful throughout the process, always providing right suggestions and feedback throughout the process from initial valuation to completion. Special mention goes out to Hamish who was very professional, helpful and accomading when needed all the way through. Cannot thank Connells more for making the process of selling the property smooth and a bit easy.I would highly recomend Connells in Tunbridge Wells.
Seller
21st Mar 2021 (4 years ago)
Anonymous Home Buyer
Excellent service and efficiency many thanks to Hamish who dealt with purchase professionally start to finish a pure gentleman
Buyer
12th Mar 2021 (4 years ago)
J Colin
Connells in Tunbridge Wells has been really helpful and professional, selling our house has been a breeze. Matt has kept us updated all the way and made the process really smooth. 100 % recommend.
Seller
1st Mar 2021 (4 years ago)
C Dennis
I wanted to leave a review for Connells at TW, because during a frustrating, uncertain rental search, Hannah has been nothing but kind and considerate, which has been a real boost to us. Her thoughtful approach and follow up hits the perfect note in looking after business and her clients. I can't recommend Hannah enough - thank you so much.
18th Feb 2021 (4 years ago)
E Wood
Connells are very positive and straight forward in their approach and their honesty is exactly what I needed, giving Connells a go was the best decision I made. A massive shout out to Hamish who has been a real breath of fresh air and has restored my faith! I cannot thank Hamish enough for his support, guidance and proactive nature whilst dealing with the sale on my property through Connells. Hamish you are a real asset!
Seller
9th Feb 2021 (4 years ago)
S Byrne
Bought our family home using Connells. Hamish was particularly helpful, we were extremely picky in wanting to get the right deal on the right house and his transactions were flawless. Kept us updated without prompt and clearly listened to all our interests. Highly professional. Looking forward to using Hamish again and would recommend to anyone who thinks finding a new home is stressful.
Buyer
5th Feb 2021 (4 years ago)
L Muy
I wanted to take the time to leave a review for Connells, and this branch particularly, for the amazing service I've received. Hannah has been most helpful in helping me and my partner find our new home. She's so friendly and supportive. Everything has been smooth and easy and made the whole move completely stress free. A very pleasant experience. Thank you!
Tenant
3rd Feb 2021 (4 years ago)
T anish
We had very bad experience from Connells tunbridge wells sales manager. This guy was supposed to update and give enough information about further movement from seller's side.Everytime we call him he was not given us proper answers. Once our side search over we called him and he told us that seller's side will be clear after a week .We were pleased. .After a week when I called him his response made us SHOCK ,saying that one more chain to complete as we never been told it was a chained property .
He was rude at times and when we asked about why didn't u tell us about chain property, then he shouted and told that if you can't wait just pull out .????
In the future I hope atleast this review make him bit more polite and friendly to his customers as everyone knows how STRESSFUL is waiting until get the house KEY.
Never recommend Connels for buying property
Buyer
29th Jan 2021 (4 years ago)
T Anish
We had very bad experience from Connells tunbridge wells sales manager. This guy was supposed to update and give enough information about further movement from seller's side.Everytime we call him he was not given us proper answers. Once our side search over we called him and he told us that seller's side will be clear after a week .We were pleased. .After a week when I called him his response made us SHOCK ,saying that one more chain to complete as we never been told it was a chained property .
He was rude at times and when we asked about why didn't u tell us about chain property, then he shouted and told that if you can't wait just pull out .????
In the future I hope atleast this review make him bit more polite and friendly to his customers as everyone knows how STRESSFUL is waiting until get the house KEY.
HOWEVER HAIMY WAS VERY POLITE ...
Buyer
26th Jan 2021 (4 years ago)
J Weller
Hannah from the Tunbridge Wells branch was absolutely fantastic, I would highly recommend her service, and will be using Connells Tunbridge Wells again in future.
26th Jan 2021 (4 years ago)
S Ram
Connells Tunbridge Wells
I found Matt Pickett and Hamish very professional and responsive.Matt looked after sale of my property land he always responded quickly to all my issues and guided me each step of the way.He is very knowledgeable about what they do and efficient .Despite challenging conditions through COVID Matt made the experience relatively painless.I was very lucky to have Matt as my advisor. He also introduced me to Connells conveyancing.Big thank you Matt.
Seller
25th Jan 2021 (4 years ago)
P Sparks
Our estate agent "Matt" was understanding and patient , I think we were difficult client's ...untidy in an old house that needed a lot doing to it ...we didn't even decorate . We put the house on the market at the end of December and accepted an offer £3000 under asking price at the beginning of March . Thankyou Matt and Connelly's .
Seller
24th Jan 2021 (4 years ago)
M Stromeyer-Manby
Very happy with the service we recieved from the sales team! Would definitely recommend to friends and family ????
23rd Jan 2021 (4 years ago)
S Bates
Sold recently through Connells in Tunbridge Wells, all members of staff were attentive and professional. Very happy with the service provided and would use again for buying or selling.
Seller
7th Jan 2021 (4 years ago)
T Buswell
I was hunting for a new flat to rent in the Tunbridge Wells area, dealt with numerous agencies and Connells was one of the best. Lettings negotiator Hannah Mason was my point of contact - she was enormously helpful and showed a genuine desire to find the right home for my family. She was a pleasure to deal with and a credit to the company.
Tenant
21st Nov 2020 (4 years ago)
S Park
Lovely hosts who made our stay very comfortable.
Clear covid safe policies.
Amazing breakfasts as can be seen in the photos.
Fruit bowl and cooked breakfast are especially good.
31st Oct 2020 (4 years ago)
S Mo-Al
Fast and efficient. Recommended
8th Sep 2020 (4 years ago)
J ELLIS
I cannot recommend Connelly's highly enough, brilliant service from start to finish. Great communications, conscientious and helpful, an absolute pleasure to deal with. Thank you so very much.
24th Jul 2020 (4 years ago)
D Cooper
I wanted to express my thanks to Hannah from Tunbridge Wells office who showed me a property to rent yesterday.
Although the property was not appropriate for me, Hannah was extremely efficient and knowledgeable and the Landlord is in very good hands.
Hannah’s sales approach was first class. She emphasised the many features of the apartment looking gently to secure my interest but unfortunately the two obstacles in the way for me to move forward were conditions we could not overcome.
Thank you Hannah once again. I wish you well in your career.
Warm regards
David
Tenant
13th Feb 2020 (5 years ago)
L Marshall
The service we have received from Matt and Hamish has been nothing short of outstanding. The commitment and professionalism that Matt has shown throughout this entire process has been nothing short of remarkable and took a lot of the usual stress of viewings away. I wouldn't hesitate to use their services again and would certainly recommend to family and friends.
Matt's prompt feedback and communication skills have been amazing and their commitment to their clients is truly inspiring. Honestly I can't thank them enough for everything you have done for us.
23rd Jan 2020 (5 years ago)
E Thomson
I sold my property at the end of November with Connells and received great support from both Matt and Hamish. It was a difficult personal situation which they both understood and did their utmost to sell as quickly as possible for me at the best price. Very grateful for all their help! Thank you.
Seller
8th Jan 2020 (5 years ago)
S Collins
Sold our house within two weeks! Great support from Matt and team and would highly recommend.
Seller
8th Jan 2020 (5 years ago)
E yüncüo?lu
Never nevde never !!! if you would like to rent with them never never go And find another estate agency. For 2 months we have been trying to get back our deposit and i am sure we will struggle with them next 2 months more. They tried to charge us £165 for cleaning which is for already cleaned 1 bedroom flat And £140 for light bulb but when i left the flat everylight were alright. ?f the landlord want to renew those absolutely they can but they can not charge us.indiscriminate They manage your money and earn money from your money w?thout your allowence. They dont give you any invoice which is excactly illegal!!!!!
Tenant
11th Sep 2019 (5 years ago)
J Gawood
Absolutely horrendous customer service. I enquired about one particular property for two weeks, trying to book a viewing. I was promised call backs which I never received, I finally managed to book an appointment but they didn't show up (the lettings manager had gone home sick but didn't think to advise their appointments). They had also double booked this appointment so another customer was waiting to view it at the same time as me.
Then called back on the Monday to give them one more chance, was told the property was under offer but they would try and get me a viewing regardless, never heard back from them again.
I could have been in that property by now, they wasted my time, mileage driving to the property and I have honestly never experienced worse customer service than this.
1 star is being extremely generous.
6th Feb 2019 (6 years ago)
A Warr
When we first found our house I was a bit worried about using Connels as I'd not heard the best reviews, but they've been total stars. Angelica has been dealing with our purchase and she's always all over everything, is always helpful, always answers the phone and always know what's going on and has never been short about my constant chasing and always has good advice. Having connels has been the easiest part of our house buying journey. Thanks so much!
Buyer
5th Dec 2018 (6 years ago)
E Guner
Absolutely horrible service. I rented the flat on 20 of August with Connels. After i had moved , i reported them some faults in the property. How many times i called and emailed i could not count but they did not call me back or reply my email back then i pop in the their office i tried to explain my issues. There was nobody from letting team they said and eventually! They called me back. I told her my issues and wanted to cancel my home insurance policy and she said to me "i should have canceled my direct debit without tell up anything. Can you believe that ?! Bizarre !She thought i was a young and forgein man and i did not know how it works in this country.!!" The last conversation was a week ago and i m still waiting they are going to sort it out !! ridiculous and unresponsible services. Thank for your great professionalism !!
Tenant
24th Sep 2018 (6 years ago)
C Stonestreet
Professional and courteous, Anthony is great. Really happy with the service I have received.
17th Sep 2018 (6 years ago)
A Green
We purchased a 5-bedroom property in Tunbridge Wells through Connells in September 2018. The staff at Connells (Anthony, Angelica and Peter), were very helpful and a pleasure to deal with. They helped to ensure that our purchase went through very quickly. We went from 'offer' to 'exchange' in one month! We had been let down by a previous purchase, with another agent, so were very grateful for the speed of the process.
Buyer
12th Sep 2018 (6 years ago)
A Coates
Our mortgage advisor, Pete Wan, was brilliant.
Being first time buyers we had no real idea about how the process worked but Pete made sure to explain everything thoroughly and ensured that we were given all the options. We really valued his insight into the properties we were looking at and appreciate the time he took to answers all our questions and put us at ease. His knowledge of the local area and useful contacts were invaluable to our search for a property. Pete found us a brilliant mortgage offer that we wouldn’t have found elsewhere and made the process so simple.
He has been far more than just a mortgage advisor to us and we are extremely grateful for his help in buying our property. Would thoroughly recommend that everyone uses Pete Wan as a mortgage broker when buying a property.
Buyer
3rd Sep 2018 (6 years ago)
V Diegas
Really helpful and friendly staff. Saffron and Lara were very helpful and made our move in to the new flat run very smoothly.
Tenant
14th Aug 2018 (6 years ago)
K Thornewell
Good advice given. Just put my flat on the market with them - hopefully this will reap benefits!
Seller
17th Jul 2018 (6 years ago)
M Brown
Horrendous experience with these agents. They wanted to sell my house for what I considered to be a ridiculous price. I insisted on increasing the price and the first viewer wanted it. I was told that the buyer was a cash buyer, but discovered he didn't have the cash until his divorce went through. Their mortgage advisor was useless and made serious errors which caused me immense distress. Through their incompetence I was left sitting outside my new house unable to move in until after the weekend, with a removal van behind me. I made a number of complaints which Connells arrogantly denied. They have got to be the worst estate agents I've ever dealt with. I would seriously advise anyone selling to do it themselves online!
Seller
4th Jul 2017 (8 years ago)
R Smith
I have used Connells to find a tenant for several years now and always been happy with the service provided. Lara and Rachel are friendly and knowledgeable and nothing is too much trouble. Recent tenant was found very quickly and I wouldn't hesitate to recommend.
Landlord
21st Jun 2017 (8 years ago)
A Sharpe
Really appalling. As a tenant who took great pride in the property I rented and always ensured rent was paid on time over two years and the property was looked after, I have never been treated so badly after spending such a considerable amount of my disposable income renting. I bent over backwards to co-operate with them in the last month, agreeing to all viewings that they requested for prospective tenants. Unfortunately due to a busy lifestyle we left a mere 12 hours after our tenancy ended only for Connells to see pound signs in their eyes. This was the first time we had ever completed a move this size before and unfortunately we underestimated what time we needed. A little leeway goes a long way considering this was someone's home where moves can be stressful with full time working and commuting and a young family but they insist on charging a day's rent for late checkout even when they actually haven't lost any money (no tenants queuing to be swindled yet!). Bearing in mind this was to ensure the property was left in a squeaky clean condition, I would've assumed this would be waived. Next time (not that I'd ever rent again) I will just leave it grubby. Connells lead you to believe they are a reputable company who treat tenants with respect yet they have no regard for them, seeing them only as cash cows to fund their landlords' property portfolios. Landlords, if you want a good relationship with your tenant and would see yourself as someone with a strong moral responsibility not to cause undue stress and anxiety to a young family, avoid this unsympathetic money grabbing bunch. In addition, took 6 weeks to respond to a fault! This was after devising a new system for reporting faults. The irony.
Tenant
1st Nov 2016 (8 years ago)
L Farley
We were looking at a buy-to-let investment in Tunbridge Wells, and the Lettings Manager of Connells kindly viewed the property with us (when most other agents declined, presumably as they weren't getting business straight away!?). She gave us a well-informed expected rental value on an 'as is' basis and after our proposed development work was achieved. She was very knowledgeable about the local area and gave us some good pointers. We'll most certainly be placing our property with them once we're ready to get tenants.
Landlord
2nd Oct 2014 (10 years ago)
N Bruckland
I'm not usually one to write a review but I had been struggling for a while to let my property with a competitor of Connells, a friend of mine had used Connells and recommended I put my property on with them in the hope of more success.
The friendly service and obvious knowledge of the market was so refreshing. I hate agents that are pushy, the lady at Connells was genuinely empathetic towards our need to let the flat quickly so worked hard to get the right people through the door and hey presto it was let extremely quickly, one happy customer, I would highly recommend!!
Landlord
1st Oct 2014 (10 years ago)
J Bishop
Do not use!
Had to cough up 2 extra fees the day i moved in.
Tried to sell me PPI a month after livibg there.
Took 4 days to respond to a problem; we had to pay to have it fixed ourselves, when they did respond the information they used about us was incorrect.
2 inspections in 1yr tenancy.
Never got a straight answer to any question asked.
Ive been renting for 10yrs, these are by far the worst letting agents I've dealt with so far - money grabbing at every turn.
Tenant
7th Jun 2013 (12 years ago)
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