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HouseWorth
© GetAgent Limited 2025
- Elliott James - Prime Residential
Elliott James - Prime Residential
Closes at 6:00pm
165 High Road, Loughton, Essex, IG10 4LF
At Elliott James - Prime Residential we challenge the conventional but respect the traditional. Our approach to marketing property is passionate and empathetic. We interact with our clients face-to-face and in the virtual world seamlessly. We collaborate with the best associates in complimentary businesses such as construction, architectural services and Planning. Build close relationships with solicitors, financiers and problem solvers from all walks of life. But, most of all we bring results in a competitive and fast-changing property industry.
Opening hours
- Monday 9:00am - 1:30pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:00am - 5:00pm
- Sunday Closed
View all details
Accreditations
Elliott James - Prime Residential Reviews (287)
Have you used this agent?
98%
1%
0%
0%
1%
All (287)
Seller (42)
Buyer (57)
Landlord (35)
Tenant (43)
General (110)
A Gee
Danny King was a consummate professional throughout the whole process of selling our home, Danny, and the wider team, were always available to assist at a moment’s notice, and really came into their own during the after-sale process.
I would have no hesitation in recommending Danny King and the team at Elliott James.
Seller
11th Jun 2025 (7 days ago)
T Carter
I had a fabulous experience dealing with all the helpful, friendly and attentive team at Elliot James - Prime Residential Estate Agents--but want to give a special shoutout to Felicity. Felicity went above and beyond to help me secure the rental property I wanted, was always available to answer any questions or queries, and made the whole process as seamless and straightforward as possible. I can't endorse her enough.
Tenant
10th Jun 2025 (8 days ago)
M Rahul
My experience with Elliott James – Prime Residential during our recent move-in was exceptional from beginning to end. Kristin Hughes played a key role in making the entire process smooth and hassle-free. She was professional, incredibly responsive, and consistently went above and beyond to ensure everything was handled with care. I would highly recommend Kristin and the Elliott James team to anyone seeking a dependable, efficient, and supportive estate agent.
10th Jun 2025 (8 days ago)
N Munia
I had a very positive experience with Elliott James – Prime Residential during our recent move-in process. Kristin Hughes provided excellent service throughout – she was professional, communicative, and consistently helpful. She demonstrated a strong understanding of the process and ensured everything ran smoothly from start to finish. Her attention to detail and proactive approach made a real difference. I would not hesitate to recommend Kristin and the team at Elliott James to others seeking a reliable and efficient estate agent.
9th Jun 2025 (9 days ago)
D Elliot
Huge thanks to Danny, Dan and the full team. Great estate agency work from the outset. Kept both myself the buyer and the vendor in a great place throughout the whole process. Well informed, calming and supportive. We’ll be doing business again. Thanks again all.
5th Jun 2025 (13 days ago)
S Brown
Elliott James! Exceptional 5* service from Daniel Thomas. I don't believe I would've secured my dream home without him. I found him to be professional, personable and a great communicator throughout the process from start to completion. I have to say he made my experience in buying my dream home a wonderful experience. So if your looking to purchase or sell your home, then look no further, as all the team at Elliott James who i had an interaction with including Jade were amazing.
Buyer
3rd Jun 2025 (15 days ago)
Melis
We had a fantastic experience with Felicity from Elliot James. From the viewing to signing the tenancy agreement, she was professional, attentive and incredibly helpful.
The whole rental process was smooth and stress-free, thanks to her clear communication and attention to detail. Every question we had was answered promptly, and the whole team went out of their way to ensure everything was sorted before the move in date. Highly recommend Elliot James!
Tenant
23rd May 2025 (26 days ago)
T Yulhanson
Chloe has been outstanding on supporting me with any issues regarding the flat, no problem is to big, she is always trying to resolve issues with the landlord and gets them sorted swiftly, would recommend.
Tenant
22nd May 2025 (27 days ago)
Anonymous Landlord
We would give more than 5 stars for Annabel if possible. We felt thoroughly supported through the whole process of letting our property and tenants were found for us in next to no time. This support was very important to us as we were new to lettings and we felt that we could ask any question - however small. We found Annabel and her colleague Grace very friendly, open, honest and supportive and will not hesitate to recommend them to others.
Thank you Annabel, you truly are a star!
Landlord
4th Dec 2024 (6 mo. ago)
R Page
It’s true what they say, moving is one of the most stressful things to do, especially when you’re downsizing. However, if you deal with Grace from Elliot James then suddenly everything becomes that much easier, it certainly did for us. From our very first viewing Grace was friendly, professional and most importantly, she assured us that she would help find our new home and a week later, she did just that !!! Nothing was too much for her, including the numerous visits, questions and WhatsApp messages. Highly recommend using Elliot James, the customer service is really excellent and we can’t fault them at all. Massive thank you to Grace for all her help.
Buyer
7th Nov 2024 (7 mo. ago)
M patel
Really good agency.
Help full people.Good no of house will good quality are there in the agency.
4th Nov 2024 (7 mo. ago)
Anonymous Tenant
Grace was amazing. She was patient and helped me through the process diligently. Always giving me the assurance and helping find solutions.
Tenant
4th Nov 2024 (7 mo. ago)
B opps-kills
Really happy for all the help they did for me and how fast it happen, thank you again
29th Oct 2024 (7 mo. ago)
M Patel
Have been using EJPR for 5 years to find tenants and fully manage my properties. Great bunch of guys and girls.
Landlord
27th Oct 2024 (7 mo. ago)
S Keir
Annabel is amazing! She’s very down to earth and couldn’t be more helpful. We moved in very quickly, and we genuinely couldn’t be happier.
2nd Oct 2024 (8 mo. ago)
A Güler
I highly recommend this agency, who were incredibly helpful with my move to a new home. They were not only very quick to respond but also extremely professional, attentive, and gave me a great sense of trust throughout the process. They patiently answered all my questions and carefully followed every detail during the process. Thanks to the confidence they instilled in me, my moving experience was much smoother. Thank you!
Especially Charlie Rixon,
thank you very much!
1st Oct 2024 (8 mo. ago)
M VanR
Grace did a really great job in finding me an apartment. She went above and beyond. Good communication, in every step of the process and follow up on her end. Very pleased with her support.
Tenant
25th Sep 2024 (8 mo. ago)
P Sangster
Grace was excellent, from showing me around the property, to contact afterwards. Grace was helpful, down to earth and very responsive. Highly recommend!
20th Sep 2024 (8 mo. ago)
S Taiyeb
A superb team that did an excellent job selling our house. Very pleased with their service and recommend them without any hesitation.
Seller
17th Sep 2024 (9 mo. ago)
L Foulques
Very professional, available even during the week-end. I highly recommand Grace Perry from Elliot-Prime residential… and Grace did find perfect Appartment for my daughter.
17th Sep 2024 (9 mo. ago)
L Lawson
Annabel showed and helped us move. She was so helpful through every step. Made our lives so much easier by keeping on top of our tenancy process. I would really recommend Annabel and Elliott James, best estate agents I’ve come across.
Tenant
16th Sep 2024 (9 mo. ago)
S Mason
A very professional service all around by the team especially our agent Daniel Thomas who was brilliant throughout the process.
11th Sep 2024 (9 mo. ago)
R Levene
Grace was excellent, very personable, informed and professional with the services she provided through Elliot James, assisting me with finding my new home
She was extremely patient especially answering lots of questions relating to the key issues and the smaller ones too
I would not hestitate calling upon Grace again in the future.
9th Sep 2024 (9 mo. ago)
L hub
Danny was amazing to say amazing is an understatement he held our hand all the way thu our purchase he was there to answer every question that we need to know about the house never delaying any help he has an excellent sprirt great to work with and would choose them again especially Danny hedi danuel all the team he a star ????
Buyer
6th Sep 2024 (9 mo. ago)
M Kreciewski
Both Grace and Abigail were super helpful, responsive and efficient in helping my girlfriend and I secure our new apartment. We were able to do everything necessary within 24 hours thanks to them. I really appreciate the speed and professionalism through the entire process!
Tenant
30th Aug 2024 (9 mo. ago)
J Honsinger
Danny King is an exceptional young man, very personable and experienced for his years. He grasped the brief quickly and didn't waste our time. Very honest and upfront. We are sure he is destined for great things.
28th Aug 2024 (9 mo. ago)
D Wiseman
Couldn't be happier with the service we've received from Annabel and Grace at Elliott James. After another local agent was unable to find a tenant for our property after over a month on the market, Annabel and Grace had us multiple offers, at asking price, after just a week of taking the property on. They've been incredibly helpful, answering any queries we've had and I have complete faith in them ensuring a smooth tenancy for us. Great work guys! Pleasure working with you.
Landlord
22nd Aug 2024 (9 mo. ago)
M Hasani
Highly professional, patient, calm and reliable agency, Daniel was a pleasure to work with throughout.
22nd Aug 2024 (9 mo. ago)
R Verdes
I want to say thank you for the excellent service and good attitude towards customers. They work flawlessly and promptly. I recommend everyone to contact them.
21st Aug 2024 (9 mo. ago)
S Ramachandran
I have had a fantastic experience while looking for a rental place in Loughton…Grace and Anna are unlike those typical agents who just show you a property and then disappear. The guys actually gave me many options and even helped with Video viewing. The Elliot James group has a great taste for properties, with a very friendly and flexible team and would strongly recommend them
If you are looking to rent your next house.
Tenant
12th Aug 2024 (10 mo. ago)
R Diebelius
Great Service from Daniel . Alway's happy to assit
12th Aug 2024 (10 mo. ago)
S kirk
We recently moved into our first home with the help of Elliott James. We have had the easiest, stress free move supported by a proactive and efficient team at EJ. Grace in particular has been so helpful and willing to help at the drop of a hat. She has gone above and beyond to be accommodating and has been so kind throughout. 100% recommend.
Buyer
8th Aug 2024 (10 mo. ago)
R evans
Grace has been a nothing short of an absolute star and a pleasure to deal with. Very quick responses, everything was a quick and smooth process. All questions answered and left no information out. Could not recommend enough. Thank you Grace ???? X
1st Aug 2024 (10 mo. ago)
L Blair
Really good service from Grace and Annabel. Thanks again for going the extra mile and sorting me out a parking space on top of a lovely apartment :-D
Tenant
31st Jul 2024 (10 mo. ago)
S patel
Please do not buy from this estate agent. They are not honest. My humble request to all buyers please please not buy from this estate agent.
Buyer
30th Jul 2024 (10 mo. ago)
M Mason
Outstanding service when selling my property. Professional, friendly and competent. I highly recommend. Thanks to Elliott James & the team.
Seller
25th Jul 2024 (10 mo. ago)
S Clinic
Got a property whole process was amazing! Grace from Elliot James helped me so much her responses are very quick and she dealt with everything so professional can’t thank her and the team enough x
17th Jul 2024 (11 mo. ago)
S NAIDU
I just wanted to highlight the amazing customer service I received from Annabel and Grace at Elliott James Loughton.
Throughout the process they were exceptional in communication and understood all the processes. I felt everything was under control and their experience really came through. I was very impressed with the swift nature of their work and above all kindness and customer service I haven’t received anywhere from other letting agents, ever.
These staff members in particular went above and beyond to ensure a smooth process and I was very impressed.
I hope the company can reward these individuals for displaying gold standard customer service. I will certainly recommend Elliott James Loughton.
Annabel and Grace are experienced, have excellent communication skills, excellent telephone manner and exceptional customer service skills.
It really meant a lot to me so I wanted to commend them on their skill and excellent work ethic - I found them to be customer first and efficient on their approach to everything and above all the pair are very hard working, kind individuals.
Thank you again!
Landlord
29th Jun 2024 (11 mo. ago)
S Hutchison
We couldn’t have asked for a better team to help us navigate our house move in such a short time. Special thanks to Annabel & the team for listening to us and making it all happy so we could settle in well ????????
27th Jun 2024 (11 mo. ago)
J Treloar
Charlie has resolved any issues quick time and offers fantastic customer service
Thankyou Charlie
Jamie treloar
26th Jun 2024 (11 mo. ago)
I .day
Annabel at EJ is the go to for sure for rentals, thoroughly professional, makes the process seamless, would recommend her to anyone, top service.
19th Jun 2024 (11 mo. ago)
S Patel
I have rented a property with Elliot James and they have been brilliant. Extremely helpful and efficient, i highly recommend. Whether its sales or letting, their professionalism is second to none.
Tenant
18th Jun 2024 (1 year ago)
E Zissou
Elliott James prime residential have found me a perfect property.
The estate agent grace who assisted me throughout the rental process was professional and helpful, even on call over WhatsApp to answer any questions and offer any help.
I have now moved into my new place and the high level of service provided by grace and the Elliott James residential team has continued.
Big thank you
Elliott
Tenant
8th Jun 2024 (1 year ago)
T yulhanson
Lauren was fantastic, solved all the issues with the flat in super speed, the maintenance team was in the next day and took all the stress away from the situation, couldn't recommended enough.
Grace was super helpful and made the tenancy process easy and very communicative, helped solved any issues and questions I have, would 100% recommended both in the future, again both were fantastic
Tenant
6th Jun 2024 (1 year ago)
J Jackson
Incredible service and great team who are all there to support you throughout the entire process. I feel very well looked after and felt the freedom to get in contact with any little question and was met with absolute clarity and got all the answers I needed. As a new landlord I found there professional help imperative as they walked me through the whole process highly recommend 10/10!
Landlord
5th Jun 2024 (1 year ago)
J fitzmaurice
Had a great service from Elliot Jane’s, from Daniel Thomas in particular. He was professional throughout, persistent in following the transaction through and very personable to deal with. We were in good hands throughout the conveyancing process. We would not hesitate to recommend EJ and Daniel in particular.
5th Jun 2024 (1 year ago)
J fox-johnson
This was a probate sale so slightly different circumstances than a residential sale. No ongoing chain but a variety of factors that had to be sorted and satisfied. It was deeply affected by the downturn in the market and had various interests to be satisfied not least the emotional one of the departed owner. Throughout all the ups downs , false starts ,set backs and leaps forward Daniel was constantly in touch. He guided through the sale finding solutions and most importantly listened to our concerns which eased the whole process.
Seller
3rd Jun 2024 (1 year ago)
M Rafieifar
Working with EJPR to find a property was a great pleasure—no second guess or hesitation in recommending them.
3rd Jun 2024 (1 year ago)
B Ozdil
Exceptional Service from Elliott James.
I recently purchased a house through Elliott James - Prime Residential, and I couldn’t be happier with their service. From start to finish, they demonstrated professionalism, reliability, and excellent communication. Daniel Thomas were outstanding. He promptly addressed my queries, kept me informed throughout the process. Overall, I highly recommend Elliott James… They go above and beyond to meet their clients’ needs. Thank you for making my home-buying experience a positive one! ????
Buyer
30th May 2024 (1 year ago)
E Stein
Was very happy with the service we got from Elliott James and the agent we worked with, Danny King. Found them to be very responsive, genuine and very helpful in finding us the right property.
22nd May 2024 (1 year ago)
R Mahmood
Well what can I say!! Annabel and Grace are amazing!! Truly amazing!! The best service ever received by the pair and I hope they prosper in what they do! They really take care of you and are always at hand to help. Even when they are closed they will respond to messages after working hours!
The owner should be happy to have such an amazing pair working for them!
Thank you so much!
22nd May 2024 (1 year ago)
J holmes
Recently completed on our new home with the help of Daniel at Elliott James. We found him helpful, reliable and knowledgeable in regards to helping us find and purchase our place.
Buyer
20th May 2024 (1 year ago)
J Francis
Working along side Lauren in property management is a clear indication of how professional she is and how well Elliott James look after their clients. The clients and their properties are always the priority before anything else.
17th May 2024 (1 year ago)
A Petrucci
excellent experience , professionalism and courtesy, highly recommended
17th May 2024 (1 year ago)
S Hunt
Lauren from Elliot James has been extremely helpful and reliable while managing the property I live in. Very easy to contact either by phone or message. Would really highly recommend ????
Tenant
15th May 2024 (1 year ago)
A James
We have had our home re-decorated and a revamped bathroom all thanks to Lauren and her team. All went off without any problems. The team were ever helpful. Definitely will recommend them
15th May 2024 (1 year ago)
L Hudson
I’ve worked with Lauren for many years she’s always on hand when we need any advice or help. An asset to Elliot James ??
14th May 2024 (1 year ago)
J Bulaitis
The team at Elliott James were professional, helpful, reassuring and friendly. I always felt listened to and communication was fantastic. Thank you especially to Danny, Daniel and Heidi who were all people to be relied on through our whole house selling process.
Seller
10th May 2024 (1 year ago)
S Wong
The team (Danny and Daniel) are very helpful and keep me up to date with the status of the purchase of my property, would highly recommend.
Buyer
9th May 2024 (1 year ago)
S Hussain
Really happy with the whole process of finding our rental through Eliot James renting. The journey from initial inquiry to keys handover was flawless despite some unforeseen delays from the landlords. Grace handled the whole process very professionally, communication was on point. Service levels and accommodation to schedules and reschedules. Thank you Grace for seeing the completion through and smoothly handing over to the management team. I hope the rental management team will be as good in services as you.
Tenant
7th May 2024 (1 year ago)
A Cooper
The whole process of obtaining our tenancy went extremely smoothly with the team keeping constant communication with us. Overall very quick, smooth & professional. Thank you so much Annabel & Grace!
Tenant
4th May 2024 (1 year ago)
M Shi
Daniel has been most helpful with our recent property purchase. From the very beginning, he (and his colleagues) were responsive, communicative and friendly. They always sought to answer our questions about the property and the process in general, patiently guided us through every step and facilitated everything with the seller smoothly. Daniel made a complicated process simple and as stress free as it can be for us! We are very happy with the service and would not hesitate to recommend him. Thank you for all your help!
Buyer
29th Apr 2024 (1 year ago)
E Enyi
Had a really good experience while reviewing a property. Grace showed me around the property providing as much as possible and whenever I required. Very professional all through.
25th Apr 2024 (1 year ago)
S Pitrola
Outstanding service by Grace! I’m very pleased how she deal with my questions! Very helpful and kind!
23rd Apr 2024 (1 year ago)
O mizzy
Grace found us a really nice flat at Epping gate and was very helpful with the process until we moved in.
Tenant
21st Apr 2024 (1 year ago)
C Macrae
Grace, was a dream lettings agent to deal with, always friendly, always available & always helpful.
I had such a wonderful experience & would thoroughly recommend her professional services as she always exceeded my expectations.
Landlord
20th Apr 2024 (1 year ago)
S Goodchild
Daniel Thomas at Elliott James is the sellers’ agent on a house purchase I am in the process of completing. I’ve found him to be professional, helpful, quick to respond and generally very pleasant to deal with. Thank you Daniel!
Buyer
4th Apr 2024 (1 year ago)
P Whitworth
My experience with Elliot James was outstanding. We dealt with Daniel Thomas who was absolutely brilliant, he was very generous with his time during viewings and everything thereafter, and gave excellent advice, guidance and support. Daniel was professional at all times but friendly, knowledgeable and has the ability to build instant rapport and trust. Regrettably we didn't move forward with any of the properties BUT regardless of this, Daniel's behaviour didn't alter or adjust in anyway. I highly recommend Elliot James, I'm sure all the team are great but naturally I would endorse Daniel.
3rd Apr 2024 (1 year ago)
S poole
Annabel and Grace did a great job not only securing a tenant but assisting post this with sourcing items for me. Would recommend them to anyone looking to rent a property out in the area.
Landlord
30th Mar 2024 (1 year ago)
M Gibson
Committed professional service , despite the whole transaction being overly complicated by less able agents in the chain. Well done.
27th Mar 2024 (1 year ago)
A Kondova
Graice was kind with me even though I was late. But more important she was very professional doing her job perfectly. She takes time to showing me around.
18th Mar 2024 (1 year ago)
P quill
Excellent service from the team. From producing the initial details to the final stages of the sale all the staff at Elliott James were considerate and professional. Highly recommend.
Seller
12th Mar 2024 (1 year ago)
M Zahid
Dealt with various team members mainly Daniel on a transaction. Absolutely amazing agency - highly recommended. Their professionalism is second to none. Always available and go beyond expectations.
23rd Feb 2024 (1 year ago)
G Sautter
I found all the staff at Elliott James professional and quick to follow through with any issues. I worked mainly with Daniel and his work in keeping everyone informed within the chain helped get a difficult sale over the line. Would recommend.
Seller
23rd Feb 2024 (1 year ago)
J Athanasiou
Danny king is the very best estate agent. He went out of his way to show me and my partner a property on Sunday and took great care in knowing everything he could about the property. I wish he could be our personal estate agent. Knowledgeable and high emotional intelligence with real kindness. He is the best agent I have met in 30 years.
13th Feb 2024 (1 year ago)
W Farrow
Daniel was excellent and always available throughout the process, if a query was raised he’d respond within hours or first thing the next morning. Brilliant experience throughout the whole process. I wouldn’t hesitate to recommend him and EJ Estates.
13th Feb 2024 (1 year ago)
R Bhopal
Spoke to Annabelle today for an enquiry. Her customer service skills were nothing short of excellent. Thank you for your assistance and hopefully we can find a property that suits us soon
10th Feb 2024 (1 year ago)
A Tobin
I cannot recommend Daniel and Elliot James enough. Daniel has guided us through our sales process brilliantly. His perseverance, diplomacy and professionalism is a credit to him and his company. Thank you so much Daniel!
Seller
3rd Feb 2024 (1 year ago)
J berry
Grace was super helpful and managed the process extremely well. Great communication and very friendly to deal with.
Great experience overall from everyone at Elliott James.
2nd Feb 2024 (1 year ago)
J Ward
Absolutely inappropriate to have their letting agents cold messaging individuals on Facebook to ask if they are owners of certain properties, where they presumably are getting information on names from land registry. What kind of BD strategy is this?!
Landlord
31st Jan 2024 (1 year ago)
J Mander
Danny is absolutely everything we would want in an estate agent / he was honest, didn’t beat around the bush and wasn’t just saying things that he thinks we wanted to hear ! We really appreciate this / he’s bubbly personality was delightful I felt like my friend was showing me a new house.
Thank you Danny for all of your help and wish you and the business all the best for 2024 - we will definitely be reaching out to you directly when we make our next move ???? !
25th Jan 2024 (1 year ago)
F Tasdan
One the best property agency I know, staff is too kind and very much helpful, especially Lauren from Loughton branch.
20th Dec 2023 (1 year ago)
S Surana
We had an issue with our boiler and had no heating or hot water. The EJPR were very swift to respond and discuss with the landlords and plumbers to attend to the issue. While waiting for replacements parts to arrive, they even arranged for some electric heaters in the meantime to keep us warm. Priya was great! Thanks EJPR team.
Tenant
11th Dec 2023 (1 year ago)
R Cunliffe
I cannot praise Freddy and team highly enough for the effort they put in getting my property sold in a very difficult market.
Very professional service, great website so you can see the progress of your sale. Fantastic photos and aerial view of the property was superb.
Regular updates and resolved any questions/queries promptly.
Can’t thank them enough.
Would highly recommend.
Seller
7th Dec 2023 (1 year ago)
B (Barbs)
Thank you to the Elliot James team for helping me and my partner rent our new property. Lovely and helpful team - special special shout to Annabel who is lovely and shout-out to Grace for her help too. We highly recommend this agency!
Tenant
1st Dec 2023 (1 year ago)
H vannery
I highly recommend Elliot and James Prime Residential for their exceptional property rental services. From the seamless rental process to their responsive and professional team, my experience exceeded expectations. The properties offered are of top-notch quality, and their commitment to client satisfaction is truly commendable. Five stars for their expertise, reliability, and outstanding customer service.
Tenant
29th Nov 2023 (1 year ago)
M Vishnu
Its was nice and friendly experience with elliot james - prime residential . I am fully satisfied.????????
29th Nov 2023 (1 year ago)
V R
Five stars for Elliot and James Prime Residential, with a special shout-out to Anabelle! Her exceptional service and attention to detail made my property rental experience truly outstanding. The team's professionalism, coupled with Anabelle's expertise, ensured a seamless process. Top-notch quality properties and a commitment to client satisfaction. Highly recommend, and kudos to Anabelle for going above and beyond!
Tenant
29th Nov 2023 (1 year ago)
M Aboobacker
Elliot and James excelled in facilitating a smooth rental process. From property viewings to documentation, their services were efficient and well-managed, especially Anabelle. The staff exhibited professionalism and responsiveness throughout. Additionally, their transparency in explaining terms and conditions was commendable. Overall, a positive experience with this agency.
Tenant
29th Nov 2023 (1 year ago)
H Kilinc
I had an excellent experience at Elliott James. The team was very helpful. They were always ready to answer the question. Everything went very smooth. I want thank our agent Grace a lot for her effort and her help. She was magnificent. She was very professional. Always kept us informed throughout the process and was always answering our queries promptly. I think Elliott james are the best in business right now. One again thank you so much for everything Grace.
28th Nov 2023 (1 year ago)
V Curran
We were SO impressed by how smoothly our house purchase went through recently with Elliott James (Prime Residential). Freddy Cassford was their agent who guided us through the whole process. Freddy was highly professional, always quickly answering 'phone calls, texts 7 emails. He was also a great calm & thoughtful person to deal with. The people we were buying from clearly rated him very highly too. Freddy made a huge difference to our whole house purchase experience which was remarkably smooth and stress-free. Many thanks Freddy!!!
Buyer
27th Nov 2023 (1 year ago)
B Kilinc
Grace was extremely helpful to help us find a house. Very friendly and easy to talk to. Really appreciate the service and highly recommended!!
27th Nov 2023 (1 year ago)
K Sez
Due to the nature of my job Ive had to move around quite a bit over the years, so I’ve dealt with a lot of estate agents and property firms. I can safely say Elliot James Prime Residential is by far the best estate agent out there. The young lady that handled the sale was extremely professional, friendly and very helpful and to be honest everyone I had the pleasure of speaking with at Elliot James had excellent customer service skills were friendly and upbeat.
What a great company. 10/10, 5 stars all the way ????
Seller
23rd Nov 2023 (1 year ago)
D K
I highly recommend Annabel and her team. Their professionalism, prompt communication, and efficient property management have made my experience as a landlord smooth and hassle-free. They demonstrate a strong commitment to both landlords and tenants, ensuring a positive and mutually beneficial relationship.
Landlord
14th Nov 2023 (1 year ago)
N Gillespie
Danial, Freddie and the Team at Elliott James supported us in selling Dads bungalow. They were professional and kept us up to date with progress and really worked hard to get the final exchange and completion. A great Team, thank you!
Seller
14th Nov 2023 (1 year ago)
Anonymous Landlord
My experience working with Elliott James is great, nothing is too much for them. Annabel is so helpful and so efficient and makes dealing with my properties much easier.
would highly recommend Elliot James If you want a 5 star service.
Landlord
9th Nov 2023 (1 year ago)
C Pasicolan
Very helpful and considerate. Thank you for your assistance!
5th Nov 2023 (1 year ago)
A Kaley
Heidi, Daniel and Freddie all very helpfull and supportive in selling our house , could not have asked for more
Seller
3rd Nov 2023 (1 year ago)
J Qureshi
Delighted with the service offered by Elliott James. Very grateful of their expertise and care with navigating the vagaries of the property market. Great people to work with!
2nd Nov 2023 (1 year ago)
S Chorley
They're a very nice and helpful bunch.
1st Nov 2023 (1 year ago)
K Jordan
The service is exceptional as you would expect from a high calibre estate agents such as Elliot James. A big thank you to Grace and Annabel for their great work
1st Nov 2023 (1 year ago)
C Mervish
Working as a contractor for Elliott James I have recently been dealing with Priya in their property management department. It is a pleasure working with somebody who is so thorough and professional in her work and alongside Annabel and Grace makes working with Elliott James a pleasure.
31st Oct 2023 (1 year ago)
S Jones
Annabel and Grace are nothing short of superstars. I recently let my flat out through EJ and it was such a streamlined process. It was launched online the same day the marketing was done and I had viewings the following evening. We found a wonderful tenant almost immediately and with grace’s superb negotiating skills managed to achieve over the asking price. I couldn’t be a happier landlord and wouldn’t hesitate to recommend the Elliott James team. Thank you for everything!
Landlord
31st Oct 2023 (1 year ago)
T Vu
Very pleased with services received from EJPR. Bought my house through them and proceeded to rent it out for the following 18mths. Good service and would recommend
Landlord
31st Oct 2023 (1 year ago)
Anonymous Homeseller
I have been using Elliott James for the last 4 years. Probably the best agents in the area. Properties let within a week,every time! Super quick yet super efficient. They make everything so easy! The team there are outstanding! Annabel has a great knowledge for what she does, and she does it so well.
I would highly recommend Elliott James to any prospective landlord .
Seller
31st Oct 2023 (1 year ago)
G Jones
Heidi is one of the best people I have worked with! Highly recommend!
26th Oct 2023 (1 year ago)
S Hinds
Freddy at EJ Loughton has been absolutely fantastic, from start to finish. He made the house buying process feel like a breeze - super communicative, reassuring and always available for our endless questions.
Buyer
18th Oct 2023 (1 year ago)
A Koc
Fantastic service provided by Annabelle and Grace. Very easy to speak to and very helpful with our queries. Their work is much appreciated.
12th Oct 2023 (1 year ago)
F Murray
We purchased a property through Elliott James in October 2023, and I wouldn't hesitate in recommending them to others.
Communication is key when buying/selling any property and that is where Elliott James excels. Surprisingly, Elliott James would know more about what is happening in the process than your own conveyancer. Frequent emails and calls, even if to say that there has been no progress, were greatly appreciated and alleviated any uncertainty in what can be a very stressful time.
Elliott James are well versed in the local areas they operate and this is evident from the very first viewing. The team are flexible to a buyer's schedule and happy to accommodate multiple viewings, including additional visits to allow measurements to be taken once an offer is made.
Once the purchase process has started, I was amazed at Elliott James' relentless persistence in chasing down all the conveyancers and fellow estate agents to ensure a speedy transaction.
Specific mention goes to Daniel Thomas; he facilitated our 1st visit and remained with us throughout the process until completion. Daniel is the right person to have by your side. He is extremely knowledgeable of the area, adept in presenting a property and its features, and exhibits an unwavering passion for getting the deal done. Thank you and I wish you the very best for the future.
Buyer
9th Oct 2023 (1 year ago)
L Gilbert
I cannot define in words just how amazing my experience at Elliott James has been. The entire team are a family of people who really do care about their clients. I recently sold my house and had a rental property lined up and ready but unfortunately when I finally went to see the rental 2 days before moving out of my home of 20 years. I realised that I could not possibly live there. It was very depressing and I needed another rental in one days time! An impossible task. It was then that Annabel who works in the rental section was sent to me from heaven. This amazing lady found me a beautiful flat and sorted out all the paperwork and necessary documents needed. Incredibly the next day. The day I was moving out my home and would have been homeless!!! Annabel made it possible for me and my daughter to move straight in to our new rented flat. Words cannot express my gratitude and relief. Without Annabel and Elliot James I seriously do not know what I was going to do. A huge thank you to you all. And I urge everyone to go with this Company and its awesome staff. Big thanks to Jim Lawlor who founded this business and made it an incredible success.
Laura Gilbert.
Seller
2nd Oct 2023 (1 year ago)
L Culver
With the process of purchase being far from simple it was great to know we always had the backing of a top estate agent like Daniel.
Daniel was never afraid of asking the tough questions and did everything he could to ensure the process went as smoothly as possible in a calm, friendly and professional manner. All other members of staff we spoke to also seemed to have the same approach and we would recommend Elliot James to friends and family going forward!
Frank & Lauren
Buyer
11th Sep 2023 (1 year ago)
J Ridley
Having recently completed on a property listed by Elliot James. I am inspired to write the following My experience far exceeded my expectation. I was primarily represented by Freddy Cassford who's exemplary professionalism, support and patience is to be applauded. May I add that the entire sales team at Elliot James were exceptionally helpful and welcoming. Therefor I wouldn't hesitate to give a resounding thumbs up .I wish Freddy all the best and thank you.
Buyer
3rd Sep 2023 (1 year ago)
C Sims
I recently let my property with Elliott James, Annabel and her team were extremely efficient, professional and supportive across the entire process. I would highly recommend.
Landlord
19th Jul 2023 (1 year ago)
Anonymous Landlord
I have recently let my property with Elliot James with the support of Annabel and the rest of the team there.
Great service and would highly recommend.
Landlord
18th Jul 2023 (1 year ago)
L Page
Annabelle was amazing from start to finish
She made the whole experience of moving home really stress free
Can’t thank her enough and the team at Elliot James
18th Jul 2023 (1 year ago)
I Info
Everyone was very much helpful. Despite the minor issue I faced, they were profoundly helpful all the way through to my move in date. Definitely recommendable. Big thanks to Annabel and Grace for all their understanding endeavours in helping me proceed with my move. Great team!! Keep up the great work !
Tenant
17th Jul 2023 (1 year ago)
J Letang
Grace was so helpful and detrimental to find a flat for me and my girlfriend
Tenant
5th Jul 2023 (1 year ago)
R Beeky
First time Buyer, after being messed around by Millers for 8 months I found a house in Theydon Bois which both me and my partner loved. We contacted Elliot James and viewed the home. The help, guidance and honesty we received was from a employee called Daniel Thomas, he was outstanding! He made every step clear and even made me and my partner feel as if he was on our side during the transaction. Daniel is an expert in this field and fights for his clients which is what you want when making one of the biggest decisions in your life.
Buyer
5th Jul 2023 (1 year ago)
E Pearman
I have recently sold my property with Elliot James! I couldn’t recommend them enough for how they have been with my sale.
Daniel,Frederick and the rest of the team kept me informed every step of the way!
The customer service was amazing and i would only use Elliot James in the future!
Can’t thank them all enough!
Seller
4th Jul 2023 (1 year ago)
H McCann
Very professional and friendly - Freddy was very helpful and helped us find the perfect home. Highly recommend, a league above the average
20th Jun 2023 (1 year ago)
M Dennis
The best experience letting a property was through Annabel Mervish and Grace Perry.
I was in need of a property so found it online called the agent which was Annabel who booked the viewing immediately. Saw offered got accepted all in less than 24 hours. Grace stepped in post offer being accepted and assisted me with access to ensure I could get measured up so all my furniture could be ordered on time and in line with the move in date. Great service from start to finish. If your looking to let a property I would highly recommend both these ladies all day long.
Landlord
13th Jun 2023 (2 years ago)
E Goldberg
Freddy has been a pleasure to deal with right from my very first viewing. He had to manage so many issues and bumps along the way and really supported me throughout the emotional rollercoaster! I cannot recommend him as an individual highly enough. With regards to the rest of the team at E&J, they were all so helpful and friendly whenever I came into contact with any of them, and on the day of completion, I was given a lovely gift and it felt as though they were genuinely happy for me. A great estate agents that I would use again without doubt.
Buyer
8th Jun 2023 (2 years ago)
C Bean
Perhaps unusual for a buyer to leave a review as we weren't EJPR's client. However, they were excellent and had a massive part to play in making a challenging purchase go through.
There's strength in depth in the whole team, so that vital momentum is maintained. I would have no hesitation in recommending them.
Buyer
19th May 2023 (2 years ago)
A G
Daniel from Ejpr helped us during our third attempt at purchasing a property and I must say that his unwavering support and expertise was instrumental in making this process a success. After two previous attempts that fell through, we were understandably wary, but Daniel maintained excellent communication with both parties involved, keeping us well-informed at every step. He closely followed the process and proactively pursued necessary actions, even going the extra mile to coordinate with solicitors when needed. Without his diligent efforts, I am confident that we would not have successfully completed the purchase yet. Whenever we needed access to the property or had any questions, Daniel was always there for us. I wholeheartedly recommend Daniel and the entire team at Elliott James. Their professionalism, expertise were truly commendable. Thank you once again Daniel, for making this process easier for us.
Buyer
16th May 2023 (2 years ago)
C Cracknell
I couldn’t fault the service provided by Grace if I tried. Everything was smooth and efficient from the get go, helpful and professional throughout and nothing was too much to ask. Big thank you to Dan also who took my calls and Holly for responding in super quick time. I wouldn’t use another agent!
21st Apr 2023 (2 years ago)
E Laurence
Wonderful service, thanks to Grace Perry that made this process so much smoother and stress free!! Really appreciate the service and highly recommended!!
28th Mar 2023 (2 years ago)
C Frost
Seamless professional responsive service. I would highly recommend Grace who took care of everything for me with style, attention and care.
22nd Mar 2023 (2 years ago)
S Walker
My house has just sold with EJ. I found they managed the process really professionally, especially Freddy who was my lead agent and kept me updated on developments. I was also very impressed with the excellent marketing materials and knowledge of the market. thanks very much
Seller
20th Mar 2023 (2 years ago)
J Lloyd-Jones
I am absolutely delighted with the superb service provided by Elliott James, in achieving our sale.
From the very first contact they showed care, consideration and an excellent understanding of the local property market. The fact that I live over 200 miles away from the property in question did not pose any difficulty whatsoever.
It has been a real pleasure to deal with Heidi and Freddy, ably assisted by Daniel, in the team at Elliott James. Everyone is fully informed, so if one person was unavailable, I was still kept fully updated by a colleague. Every message left, was reliably passed on. Nothing was ever too much trouble. Given my distance from the property they often made special arrangements, above and beyond, to help facilitate progress. Each staff member was always polite, and thoroughly professional. All my dealings were handled in a very efficient, informed, and timely manner.
I can thoroughly recommend Elliott James as a truly excellent Estate Agent.
Seller
19th Mar 2023 (2 years ago)
A Sultan
An exceptionally efficient team . We viewed a house recently and moved in today the whole process was smooth. I would highly recommend these agents to all . Grace was very professional and helpful during the complete process .
Tenant
3rd Mar 2023 (2 years ago)
? Šala
We are very pleased with the service Grace Perry provided. Very professional and kept us informed at all times. We were impressed with her level of knowledge and the amount of data that she had about the property and the area. She was very quick to answer all our queries and pre tenancy process was simple.
It would be unfair not to mention Holly Duncan. She was ALWAYS available for us. Her responsiveness was incredible. When we highlighted some concerns we had when we moved to the property, Holly acted promptly and issues were resolved within two days. That is truly incredible, as we had some previous experiences with other agents who took weeks to rectify problems.
We are extremely satisfied with Elliot James Prime Residential services and their Loughton office team. Thank you Grace and Holly for making it so easy for us.
Tenant
2nd Mar 2023 (2 years ago)
P Thomsen
My highest recommendations goes to Frederick Cassford at Elliott James.
Freddy helped my family sell our house, and the whole process went really well. The house was sold rather quickly at our set price, and Freddy provided excellent service and counselling all the way leading up to the completion of contracts a couple of months later.
We are very pleased with our choice of Elliott James.
Seller
17th Feb 2023 (2 years ago)
B Armstrong
Grace was very helpful in making our journey smooth and enjoyable moving into our new home, would definitely use ejpr again in the future and would definitely recommend.
Tenant
18th Jan 2023 (2 years ago)
S Lenko
Our experience with Elliott James was great , and the support we received if any issues or questions came up were fast and helpful. Our agent Grace was very professional , helpful and felt like she actually cared about our case which is rare and much appreciated. Would definitely recommend ????
6th Jan 2023 (2 years ago)
L Keith
I cannot recommend Elliot James enough - their guidance and support as an Estate Agents was exemplary. From the moment we viewed properties with Freddy, it was clear he had a wealth of expertise and was more than willing to give us his time to discuss in depth - something we were very grateful for. Freddy went above and beyond in supporting us not only with our purchase but in keeping the whole chain moving, we are so grateful for his dedication and his pro-active attitude. The professionalism, empathy and warmth shown by all staff at Elliot James really was outstanding, I whole heartedly recommend using them as your Estate Agents.
Buyer
6th Jan 2023 (2 years ago)
A Baskin
Freddy is a wonderful, kind, helpful professional and I would certainly recommend him to anyone that is thinking of a move, There were a lot of obstacles with my purchase which Freddy went beyond his role to help get this over the line. Thank you Freddy, I could not have done this without your outstanding service. I would also like to add that Daniel was very helpful too if Freddy was out of the office. Thank You, Thank You, Thank You.
Buyer
31st Dec 2022 (2 years ago)
L Rooks
Heidi and Freddy were a real pleasure to deal with on our recent purchase. Nothing was too much hassle and they helped us navigate some difficult negotiations with the sellers. Also a lovely family touch with a gift to celebrate the purchase. Highly recommended. Thanks very much, Laura and Rich
Buyer
8th Nov 2022 (2 years ago)
L Juqula
Very professional and friendly service. Grace was really accommodating and responded quickly to all our emails and queries. A high class service.
7th Nov 2022 (2 years ago)
B Merry
Grace is very good at what she does, and cares deeply about the people she deals with. Which I found to be a rare experience with many estate agents over the years. Grace helped me more than most agents I dealt with. Proactively following up, sending properties my way, and not afraid to pushback on landlords with my requirements, making sure both parties will be happy. Although I found something else in the end outside of their listings at the time, I’m leaving this review to show recognition and appreciation. Good luck Grace, and the EJ team. Thanks again. Brad.
20th Oct 2022 (2 years ago)
G Hopkin
Grace Perry was excellent to deal with. Very professional and calm. I would definitely recommend her to anyone who wants to let their property or anyone who is looking for a property to rent.
Glyn Hopkin
5th Oct 2022 (2 years ago)
S Goodar
Elliott James Prime Residential helped us find our new place by providing a professional and outstanding service. Hats off to Annabel and Grace for their help and support throughout the process. Highly recommended.
28th Sep 2022 (2 years ago)
K Kataria
A huge thank-you to Freddy and EJ team for their help right from the viewing to the handing over of the keys to our new house. It felt like a long time between our offer getting accepted and the actual completion, and things would not have been that smooth if it wasn’t for the co-ordination and clear communication throughout from Freddy. He has always listened to our concerns, understood and appreciated our perspective and facilitated discussions leading to the best possible outcome.
Thank you once again and wish you all the very best in future.
Regards,
Komal Vasu
Buyer
27th Sep 2022 (2 years ago)
J Sarkodieh
We had a very long drawn out purchase of a house sold by Elliot James. From start to finish Freddy Cassford was superb to work with. Even though he was not our selling agent, he gave us the same excellent service as buyers. From his kind professional manner at our viewings, to his responsive and dedicated work from the offer all the way through to completion, he was a shining light through a frustrating 6 month period of simultaneously selling and buying our houses. Even in his absence, his colleagues Heidi and Jake were always on hand to help.
Seller
16th Sep 2022 (2 years ago)
A Dreese
I purchased a property being marketed by Elliott James. The estate agent I dealt with was Jake Latch. I cannot fault him as he was polite, helpful and proactive at all times.
I thoroughly recommend the firm but Jake in particular.
Buyer
5th Sep 2022 (2 years ago)
P Smith
We recently purchased in Loughton through Eliot James, and I would definitely recommend them. Was much more impressed with them than with the vendor we sold through - always on hand, to answer queries, happy to chase up and liaise with solicitors, and making sure everyone knew where they stood.
It was a pleasure to work with them
Buyer
26th Aug 2022 (2 years ago)
R Day
Elliot James were nothing short of exceptional from the end to end process of selling my flat. Freddy was our point guard on what happened to be a very technically challenging transaction. Freddy went above and beyond taking time to understand some quite niche legal points (think deeds of variation, indemnities, affidavits etc.) and guided both sides smoothly across the line in a very skillful manner. Further, Freddy is incredibly pro-active, has excellent relationship management skills and is a calming presence. My wife and I are very happy customers. On top of this we were also able to benefit from the significant amount of experience and expertise Heidi brings to Elliot James and Heidi's exemplary customer service. I was always aware of Elliot James' excellent reputation and having now gone through a property transaction with these guys we will be recommending their services to all our friends and family going forward.
Seller
22nd Aug 2022 (2 years ago)
Z Ma
Buying a new place can be challenging as I’ve just experienced, taking over 7 months, encountering various problems and dealing with poor service from the solicitor. Elliott James is the agency used by the vendor and I am glad they chose a great one. Excellent and professional service from start to end, it’s very pleasant to work with Freddy who is confident, communicative, efficient and responsible, someone I can count on driving the transaction. Heidi has also been very helpful and capable, tackling some difficult issues in my case. Having also interacted with other colleague like Jack, I can tell how collaboratively they work as a team. Best estate agency I’ve came across.
Buyer
17th Aug 2022 (2 years ago)
S Mody
Annabel has been fantastic in negotiating and coordinating an AST renewal for us. A real pleasure to work with to ensure a fair and amenable outcome for all. Thank you!
5th Aug 2022 (2 years ago)
D Rumney
Faultless service from start to finish. Mostly dealt with Jake who was absolutely superb. The most helpful agent I have ever experienced. Great team. Many thanks to all.
1st Aug 2022 (2 years ago)
A Sunkara
One of the best agents in the London area. Very professional and personable at the same time. I had been searching for a place to let for the last month. So I must have contacted about 50 agents, Annabel and Grace are clearly the best.
If you are looking for a place to let in the Loughton area, I would definitely recommend them.
28th Jul 2022 (2 years ago)
J Higgs
An excellent service provided by Elliott James from start to finish.
Nothing was ever to much trouble in selling our house from start to finish. A big thank you especially to Freddy who kept us updated and gave us a very smooth transaction. Would highly recommend.
28th Jul 2022 (2 years ago)
L Harkins
The house we brought was for sale with Elliot James. Jake was extremely helpful approachable and informative. Would definitely say they went above and beyond to help us at all stages of the sale. Will use (and recommend) Elliot James for when we move next time.
26th Jul 2022 (2 years ago)
S Selvan
Jake and EJ have been consummate professionals. They were very approachable, and always available to discuss any issues. The transaction of purchasing our property was seamless largely thanks to his coordination. We were very happy with the process and would highly recommend EJ to anyone.
19th Jul 2022 (2 years ago)
J Bloom
Very professional and knowledgable estate agents. Highly recommended for anyone in the local area. The team are very approachable and understand the local market well, they conducted themselves well from the pre-market meetings through to the viewings and the progression, achieving an exchange in a short space of time. They were always available when needed, extremely polite and patient and experienced in dealing with the questions that arise as part of the sales process. I really liked their online portal as well to see how far through the process you are. Thanks to all.
18th Jul 2022 (2 years ago)
C Shore
Very professional from start to finish. Heidi and Freddie were very good at keeping us informed throughout the whole sale process and made what is usually a difficult procedure very straightforward. Would absolutely recommend using Elliott James without hesitation.
15th Jul 2022 (2 years ago)
C Kerr
We have recently sold our house with Elliott James and highly recommend their sales team. They were always professional, guiding us through the entire process with friendly advice, always answering our queries in a highly efficient manner. We have no hesitation in recommending their services.
14th Jul 2022 (2 years ago)
T Gee
Excellent
25th Jun 2022 (2 years ago)
N Wiley
We recently bought and sold houses through Elliott James and would highly recommend the team. Highly professional from start to finish, Elliott, Heidi, Freddie and Holly are a seamless team going over and above to help you through each stage. They were excellent communicators, quickly returning calls to answer queries and listened to any concerns when raised. They (and in particular Heidi on our purchase!) were on top of every stage in the process to help move it along - from putting the house on the market through to challenges on move day - including following up with solicitors and surveyors as well as our buyers and sellers to make sure everything moved as quickly as possible to everyone’s satisfaction.
Moving house is a stressful process but the team really guided us through it and were a joy to work with. Thank you!
24th Jun 2022 (2 years ago)
G Sola
Great service from start to finish. After listening to the brief Annabel immediately picked a property that suited my needs and booked a viewing for the same afternoon ....and my search was over in less than a day.
Annabel and team kept me up to date with the process leading up to the moving in date. After moving in Holy was very responsive at dealing with any outstanding issues. Couldn't be happier with level of service. Great job!
Tenant
24th May 2022 (3 years ago)
J B
We have had a great experience with Elliott James. Annabel was amazing from start to finish and went above and beyond for us throughout the whole process. Holly & Grace are also an asset to the team and are so helpful and always very quick to respond and offer the best solutions for us. Thank you xx
21st Apr 2022 (3 years ago)
H Wickens
Throughout the process of finding a new flat to rent, Elliott James really were superb. From my initial viewing when I said I liked the flat, they very quickly helped me through all the checks and since moving in they’ve been incredibly attentive in responding to issues. It’s been such a positive experience, and Will, Annabel and Holly have been excellent!
Tenant
7th Apr 2022 (3 years ago)
N Howlett
To Freddy and Jake
This is a short note and testimonial to thank you so much for the hard work and commitment you put in on a recent property purchase for a family member
You regularly kept us updated on new properties and saved us time on not viewing several that you knew were unsuitable for the requirements given
The chosen property went through as smoothly as possible and this was helped by you both regularly keeping on top of all areas of the sale/purchase process and following up on issues when they arose
Thank you again for your hard work and always cheerful approach to your job
Highly recommended
Buyer
7th Apr 2022 (3 years ago)
N S
We highly recommend Elliott James for such a professional and outstanding service. We were fortunate to both buy and sell our properties and are so very grateful to Freddy and Heidi, you’re both a class act! In particular Freddy is patient, courteous, communicative and dedicated, going the extra mile at all times and Heidi brings a wealth of experience and transparency that assured us we were in safe hands. Thank you for everything and helping us on the next chapters of our lives – you’re simply the best!!
Seller
29th Mar 2022 (3 years ago)
A Graham
Annabel just let my house in Theydon on a 1 year contract. Smooth going throughout and good communication. Highly recommend
Landlord
28th Mar 2022 (3 years ago)
T vu
Just bought a house through EJPR. Process was smooth throughout and Freddie Cassford provided top level service keeping my partner and I in the loop throughout. Made what could have been a stressful time stress free. Highly recommend and thank you
Buyer
28th Mar 2022 (3 years ago)
V Anand
A Harding working professional estate agency working equally hard for buyers and sellers. You are in safe hand with Freddy and his excellent team. Well done guys.
26th Mar 2022 (3 years ago)
S Disdale
I cannot recommend Elliot James more highly I found them to be professional and helpful throughout the experience of selling our house, and would like to thank Freddie who was not only professional in everything he did for us , but also friendly and thoughtful when ever we needed help or information. And I would also like to thank the rest of the team who backed Freddie up brilliantly
Seller
24th Mar 2022 (3 years ago)
J Perl
I’ve been dealing with EJPR: Annabel, Holly & Rebecca as a landlord since the firm started a number of years ago. The team at EJPR are always helpful, polite and responsive. And the great service doesn’t end once they’ve been paid, they continue to offer helpful / thoughtful advice and support, are pro-active updating on the regulatory environment and true to their word, they get the job done quickly and efficiently, sourcing good tenants, obtaining top rents and maintaining a dialogue throughout the tenancy to ensure both the landlord and tenant are happy. Having dealt with a number of lettings agencies over the past two decades, there’s nobody I’d rather use than EJPR.
Landlord
15th Mar 2022 (3 years ago)
D Jones
Highly recommend this agent for Landlords and tenants. We have been working with Elliott James for some time now and they have a great team with lots of experience and are very professional. Holly is our main point of contact at Elliott James and has been great to work with.
Danny Jones & Jay Malin
14th Mar 2022 (3 years ago)
G Webb
Holly and the team at Elliot James have been nothing but a pleasure to deal with. Would highly recommend all the team at Elliot James
10th Mar 2022 (3 years ago)
B Jones
I would highly recommend Elliot James for anyone looking to sell or rent a property. They are very responsible, they go the extra mile and they really care about their customers. Have recommend to many over the years and will continue to do so!
9th Mar 2022 (3 years ago)
N Ip
Annabel and the rest of the EJPR team have been brilliant throughout our renting process. Very responsive when it comes to any issues. Will definitely reach out to them again in the future.
Tenant
7th Mar 2022 (3 years ago)
E baleta
Elliot James team and little Diamond Annabel are perfect combination of leadership, collaboration and delivering on time results . Has been a very pleasant journey our first steps into property ladder thanks to Anabel and her lovely team.
Buyer
3rd Mar 2022 (3 years ago)
J Myburgh
It is not easy finding a rental in the UK if you have just arrived from another country - all the Elliott James staff were patient and helped us to secure our first home here.
Very professional and friendly - I would recommend them any day.
We could move in within 3 weeks of arriving here in the UK!
Tenant
3rd Mar 2022 (3 years ago)
C burrows
Myself and my boyfriend were introduced to Annabel from Elliot James from a friend and we can't thank her enough!! Within a week she found us our dream flat and made sure every little thing was taken care of - to this day she is on hand to help with the tiniest things! We had some bad experience with letting agents before meeting Annabel so can confirm she is absolutely fantastic!! Ask for Annabel if you are looking for your dream flat!!!
Tenant
3rd Mar 2022 (3 years ago)
J Desouza
Dear Freddy
Thank you so much for all your help ! We are so grateful for all the hard work you,vevdone to not only help us sell our home, but to find our dream home as well. We are extremely grateful to have you as our agent and could not be happier with the way everything worked out.
Thanks again
Regards Joan
Seller
2nd Mar 2022 (3 years ago)
Pierre
Elliot James provide an outstanding service. We have really enjoyed working with Freddy in the sale of our house. His knowledge of the market, communication and professionalism are exemplary and he has made a difficult process just that bit easier! Would highly recommend EJ for the sale and purchase of a property.
Seller
2nd Mar 2022 (3 years ago)
S Davis
Buying a new house is always an intense and tedious process associated with extremely stressful moments. Over the last 27 years of buying property, we have come across a wide variety of estate agents. Our experience and every interaction with the Elliott and James team has been a wonderful experience. The team have gone over and beyond their duty of care to accommodate viewings for ourselves at short notice. Of particular relevance is the brilliant estate agent , Frederick Cassford ( Freddy). Freddy has demonstrated exceptional qualities of honesty, integrity, and absolute dedication. My husband and myself were impressed with Freddy's honesty and forthrightness from the time of viewing to ensuring the exchange of contracts going ahead smoothly. In addition, our financial advisor had the highest praise for Freddy. We are confident that Freddy will do very well in his professional career. We definitely will be contacting Freddy in the near future to buy a property for our children.
Buyer
28th Feb 2022 (3 years ago)
E Davies
Freddy sold my house in Chigwell which completed 22/12/21 and I used Elliot James again as they are THE most professional estate agent in the area without a doubt. As well as approachable, patient and persistent, Freddy's work ethic is incredible and he handled the whole selling process professionally from start to finish and delivered a first class service at every stage. The whole team at Elliott James are a shining light in the usual murky world of cowboy estate agents and I cannot thank Freddy and Heidi enough, you are truly amazing people.
Seller
13th Jan 2022 (3 years ago)
S Buitelaar
Freddie and Heidi were absolutely fantastic throughout the process of buying my first property. Freddie was so helpful, responsive and professional and made the whole process a lot less stressful.
Buyer
12th Jan 2022 (3 years ago)
J Castle
Great service received from Freddy and the team at EJPR. Very thorough and helpful throughout the process would highly recommend this service to anyone looking to buy or sell!
5th Jan 2022 (3 years ago)
D S
We can’t thank Freddy enough for all that he’s done during the process of selling our house. He has been a pleasure to work with from the minute we instructed Elliott James as our selling agent. His patience, professionalism and personal manner is first class and he is a credit to the company.
Seller
5th Jan 2022 (3 years ago)
S Gelmen
Exceptional organisation! Really pleased with the process and highly professional team. Thank you.
16th Dec 2021 (3 years ago)
K panesar
A big thank you to all the staff at EJPR for being very professional and responsive.Frederick was particularly good at getting things moving so we could complete the sale before Christmas.
This is a company that gets the job done.
Seller
14th Dec 2021 (3 years ago)
K Ib
I rang in the morning as soon as they opened for a property which was online for less than 24hours. I get told that there is no one in the office to deal with renting enquiries and they'll get back to me later. I call again in an hour and same response. I then call at 12PM and get the same response.
Do the people who deal with renting enquiries not work from 9am or something?
I ended up getting a call at 15:30 getting told that the property is no longer available and was rented out in the morning. How is this possible if no one from the renting team was in the office?!?!
Ridicules.
Tenant
12th Nov 2021 (3 years ago)
L Boyes
Annabel is always a pleasure to work with alongside the rest of the Elliott James team! Always professional, friendly and super responsive and a great property provider in the area!
9th Nov 2021 (3 years ago)
T Head
Annabel and the team at Elliott James have been a pleasure to deal with, a very professional, personal and clear approach to finding a tenant for our property in super quick time. Annabel has a wealth of experience and knows the rental market inside out. Would highly recommend to any Landlord or indeed tenant.
Landlord
8th Nov 2021 (3 years ago)
C Britton
Annabel has been excellent while looking at properties and renting through Elliott James. She is a true professional who is always on hand to answer queries and kept me well informed on timescales and documentation. I would highly recommend Elliott James in future.
Tenant
4th Nov 2021 (3 years ago)
D summers
Such a pleasure to work with and thank you for finding our perfect home!
Buyer
21st Oct 2021 (3 years ago)
J Lynch
Elliott James were very supportive throughout this process. Annabel and Grace followed up an queries swiftly. They were both professional and informative and made every effort to accommodate my requirements. I will definitely use them in the future without question. They showed the human aspect of a move and their communication was paramount to a positive outcome. Thank you so much!
15th Oct 2021 (3 years ago)
A amihaiesei
I want to say big thank you to Annabel for the trust me and help me to moving In the new house ... Annabel didn't work one day and I was gladly helped by Holly and Rebecca,all the people is verry friendly
Thanks to Elliot James
Tenant
14th Oct 2021 (3 years ago)
L Ackerman
Heidi and her team were highly professional in every aspect, patient and understanding to our needs. Our house purchase became quite frustrating and emotional towards the end but they guided across the line. Great experience as buyers
Buyer
30th Sep 2021 (3 years ago)
M Goodman
Extremely professional and approachable when dealing with the letting of my property. Annabel is a pleasure to work with and very knowledgable about the market. I would not hesitate to use again.
Landlord
14th Sep 2021 (3 years ago)
A Dodd
Frederick and Frankie kept me fully informed through the purchase process Responded quickly to queries and always polite and professional
Buyer
24th Aug 2021 (3 years ago)
G Chhabra
We recently bought an off-market house through Heidi/Frankie. I would highly recommend the firm and the two individuals in particular. You will always be in good hands with them, whether buying or selling through them.
Buyer
19th Aug 2021 (3 years ago)
K Foy
We wouldn’t hesitate to recommend the team at Elliot James - working with Freddy and Frankie has been an absolute pleasure, they are so proactive and go out of their way to keep the process moving and communicate between all parties.
15th Aug 2021 (3 years ago)
P Kalmus
I have received excellent service from Frankie Faulkner-Wild. When I was interested in selling my house he came round and explained the procedure. Shortly afterwards he came with his electronic equipment which took photos and measurements of all rooms, and also outside views using a camera on a drone. About a week later my house went on sale, with an online tour, and a brochure. Frankie arranged for 9 pairs of prospective buyers to view the house, at half-hour intervals on the following Saturday. Four people made offers, and I accepted one of them. So it only took two weeks from the date of the photos. After that it took about 3 months for solicitors on both sides to do their work, but here again Frankie was very helpful in ensuring that the buyers were able to meet their deadline for completion, and that I was able to stay in my house until the flat to which I was moving was ready.
Seller
9th Jul 2021 (3 years ago)
P Browne
Elliott James helped me sell my house recently.
At all times they were most courteous and helpful.
Frederick Cassford returned all my calls immediately and solved any arising problems.
I do not hesitate in recommending these excellent estate agents.
Seller
7th Jul 2021 (3 years ago)
P MJ
I found Elliot James very professional and helpful. Wayne went out of his way to ensure everything was taken care of.
They know the area pretty well and were very prompt with the paper work.
We would highly recommend them to buy or rent properties in Buckhurst Hill.
27th Jun 2021 (3 years ago)
A Maral
Frankie has been simply amazing! From our first meeting, I felt very comfortable and confident. His knowledge and advice is exceptional. After unsuccessfully being on the market for 3 months with another estate agent, I took the best decision to go back to Frankie who sold it within a week. He simply stands out with his perfect mix of professionalism, integrity, friendliness and most importantly unlike other estate agents I had dealt with who simply offered the lip service or said what the clients wanted to hear, Frankie genuinely cares about his customers, their individual requirements and life scenarios and cares about helping them achieve the best outcome. It is a personal journey with him. Nothing was ever too much trouble, no question was ever a stupid question. Easy to contact. If there was an issue, a quick phone call and it was resolved straight away and he was always a calming presence when things got stressful.
He was an excellent go between for me and my buyers.
He made the whole process from start to finish exceptionally easy and stress free as I knew he was always contactable and on the ball with anything that I wasn't sure of or needed an answer to.
Frankie is extremely proactive, committed and will go the extra mile for you. I cant speak highly enough of him. He played a huge role in helping me move on with the next chapter in my life.
A big thank you from me Frankie!!!It wouldn't have been possible without you. You are a thorough professional and a very fine human being. You are a credit to your estate agency.
Seller
24th Jun 2021 (3 years ago)
J Browne
I would like to thank the team at Elliot James and especially Freddy, who has looked after the sale of our family home, which we lived in for over 40 years. It all went quite smoothly and when we had any problem, Freddy sorted it and liaised with the relevant people and kept us informed when he said he would.
Thank you all very much and I will highly recommend you to friends and family.
Justin.
Seller
22nd Jun 2021 (3 years ago)
J Murray
Frankie has been amazing from start to finish. Incredible coordination and communication and always comes with a friendly face and voice. Always calls back if unavailable and is very accommodating. It has been a pleasure working with him and how professional he is. We will definitely look to use him in the future and would highly recommend his services and Elliott James to everyone. Thank you for being a fab agent! Above and beyond!
22nd Jun 2021 (3 years ago)
J Chivers
We have been really impressed with EJPR from start to finish. Frankie has been managing the purchase of our property and he has been an absolute dream to work with: professional, committed, responsive and really really personable. We had a couple of tight deadlines we had to hit with our purchase and he went above and beyond, in fact the whole firm did, to help us meet these timeframes. We couldn't recommend EJPR enough - they are a league apart from the other estate agents we have encountered.
Buyer
15th Jun 2021 (4 years ago)
A white
I recently completed the passage of my first ever property and am very grateful to Freddie (sales team) and Elliott James for helping me through what had been a long drawn out process. Despite acting on behalf of the vendor he was always willing to provide guidance and assistance in a friendly and professional manner. I would highly recommend him and the team at Elliott James.
Buyer
3rd May 2021 (4 years ago)
S White
Elliott James handled the sale of the flat my son has just purchased and their agent Frederick Cassford was of huge help in getting the deal over the line. He showed great patience and perseverance throughout the protracted process despite various issues arising with searches/superior landlords and various other hurdles being thrown in his path. I would highly recommend both him and his mentors/colleagues in Elliott James team.
Buyer
29th Apr 2021 (4 years ago)
G fisher
Wayne has been so helpful, efficient and a pleasure to deal with. Thank you for all your help ????
26th Apr 2021 (4 years ago)
R Parikh
Ben and Wayne were very professional and good at chasing things up with us. I would recommend Elliot James as a company in the residential market and would like to thank them for their fast responses and professional behaviour.
26th Apr 2021 (4 years ago)
A Cohen
Finding an estate agent I can trust has proved difficult over the last 5 years and I have had some terrible experiences. A friend recommended Wayne Cohen and I could not be more grateful for the service I have received. Everything has been seamless from arranging the tenancy agreements, having the flat professionally cleaned, arranging inspections, insurance and providing us with advice throughout the process. I am based in Australia, but the time difference has not been an issue, Wayne has been contactable outside of business hours which has been a massive help.
I’m so relieve to have found an agent that isn’t just interested in taking their percentage from the rent and doing nothing beyond this. I could not recommend this agency and Wayne any more highly.
Landlord
26th Apr 2021 (4 years ago)
B Cooper
Elliott James were absolutely brilliant when looking for a new property to let, communication was amazing throughout the whole process and each step handled seamlessly. A real genuine agency that care about offering a great service. Thanks very much Ben and Wayne.
Landlord
24th Apr 2021 (4 years ago)
L Cooper
Couldn’t fault Ben or Wayne on any part of the service that they provided for us. They went above and beyond to help and nothing was ever too much trouble, would not hesitate in recommending them to anyone.
24th Apr 2021 (4 years ago)
Andre
I would like to thank Frederick Cassford for his support throughout the sale of my property.
Freddy was completely open and transparent with any questions i had and acted with total integrity.
Freddy is warm friendly and very easy to talk to he totally listened to any of my questions and went above and beyond to ensure i was happy and understood any answers to questions i had asked and kept me upto date on each stages of the sale.
Thank You Freddy for your hard work and support through out the sale process.
Seller
22nd Apr 2021 (4 years ago)
C McDonald
As a buyer in the process, I found Elliot James - particularly Heidi and Freddie to be super responsive, available and engaged from the very start to the very end. I felt they were acting for me to the same extent they were acting for the vendor. No hesitation in recommending.
Buyer
21st Apr 2021 (4 years ago)
Sunny
Elliot James recently let out my house in Chigwell. Very good experience with both Wayne and Ben, who worked hard in the height of the pandemic to find me the right tenants. Highly recommended.
Landlord
8th Apr 2021 (4 years ago)
B Lambert
I have recently purchased a property in Buckhurst Hill where Elliott James were the selling agents. I cannot speak highly enough of Frankie’s professionalism, attention to detail, knowledge, and support through the purchasing process, from contacting solicitors, agents etc and keeping me updated at all times. Frankie made me feel confident with the buying process, tips, suggestions and his overall knowledge of the local property market and area was superb. I can highly recommend EJ and Frankie whether you are buying or selling
Beverley Lambert
Buyer
6th Apr 2021 (4 years ago)
N Jethwa
Elliot James were good at finding tenants for my property, within a few days they had found someone suitable. The Property Management services have been excellent. Ben, Wayne and Rebecca are communicative and very diligent. I am impressed by their services
Landlord
28th Mar 2021 (4 years ago)
M Painter
Freddy was our contact during a proposed Flat purchase. Unfortunately the deal fell through, but Freddy was very helpful through out, keeping us informed. I would recommend Freddy and Elliott James without hesitation. Many thanks Freddy.
25th Mar 2021 (4 years ago)
L Phillips
My experience dealing with Elliott James has been great. They already let a property of mine and I have a tenant ready to move into another property. Wayne and Ben have been so helpful. They always return any calls and emails and immediately address any questions and problems. I can highly recommend!
Landlord
15th Mar 2021 (4 years ago)
I H
Just bought my house through Elliot James, Frankie & the team were very helpful & responsive throughout.
Buyer
10th Mar 2021 (4 years ago)
R Kumar
I was buying a property in the chain. Elliot James were one of the estate agent in the chain. I must say that it was Elliot James Frankie who really made this happen.
Frankie is a true professional, responsible, approachable, very polite and always kept chasing everyone in the chain and finally we could exchange the contracts.
Thank you Frankie so much for all your efforts in getting this done.
Buyer
9th Mar 2021 (4 years ago)
L F
When considering an agent most people consider how quickly that agent can sell their property. However, their true value is between sale and completion. For me, not only are Elliott James’ marketing above other agents’ standards but their level of competence during the course of my sale was faultless. Communication is key when buying and selling a property and Frankie and Freddie maintained constant contact, not just with me and my buyer, but with the solicitors and other agents in the long chain throughout the entire process. Their service was exceptional during what must have been a very busy time for them (stamp duty holiday). Many thanks to them and their hard work!
Seller
22nd Feb 2021 (4 years ago)
R Ashley
Quality service that went above and beyond. We dealt with Freddy in the office who was exceptional in his professionalism and service throughout the process. From day one we felt confident that we had gone with the best agent in the area and got not only a great price for our home but also a high level of support which included Freddy going between both buyers and our solicitors and helping expedite the sale and purchase. I cannot recommend this company enough and would look nowhere else when choosing an agent to get me the best deal for my home. Well done and thank you!
Seller
1st Feb 2021 (4 years ago)
N Kilgarriff
Excellent Agent, Frankie, was highly professional and very quick and ro-active with communication. Really pleased we went with Elliot James over the competitors. Highly recommend.
1st Feb 2021 (4 years ago)
M Berndes
Fantastic experience from start to finish. We had the pleasure of having Freddy as our agent a true gentleman. Freddy couldn't have done any more for us always on the phone or emailing back and forth between us and the sellers/solicitors/surveyors he was extremely thorough and competent. From when we had our offer accepted to us moving in was under 3 months. Highly recommend Freddy and his team at Elliot James.
Buyer
1st Feb 2021 (4 years ago)
R Na
It was an absolute pleasure buying through Elliot James. All the team are so transparent, professional and helpful. Thank you so much amazing people ??
Buyer
28th Jan 2021 (4 years ago)
G Allen
Seamless service, amazing communication & friendly personable team who have helped every step of the way, making my move a pleasure & as stress free as possible, especially during these tricky times. Thank you Annabel & Wayne.
13th Jan 2021 (4 years ago)
O Cooper
The team at Elliot James were incredibly supportive and helpful throughout the purchasing process. I'd have no hesitation using their services again should the time come to sell.
Buyer
6th Jan 2021 (4 years ago)
C Lopes
We recently bought a property through Elliott James. They made what could have been a stressful experience efficient and exciting. As new residents to Loughton, we see them as the go-to agents when we come to sell our property. Frankie in particular is an asset to the company as he perfectly balances the needs of the buyer and the seller for a seamless transaction - thank you for helping us secure our new home!
Buyer
3rd Jan 2021 (4 years ago)
J Woolgar
EJPR sold my house this year. They are an excellent, well-organised, professional and friendly company. During a challenging year with the pandemic they were resilient, tenacious and adapted quickly to the changing circumstances...and remained upbeat ! Big thanks to Frankie, Heidi and James for their passion and commitment !
Seller
27th Dec 2020 (4 years ago)
H Rosenthal
Elliott James have been great in assisting with the sale of our property. Frankie managed the sale and we thought he was fantastic from marketing the property to completion. He is very professional and organised. He made the sale a less stressful process and we would definitely recommend him for any of your property needs.
Seller
22nd Dec 2020 (4 years ago)
J Pearce
The team at Elliott James are extremely professional and we couldn't ask for more from them. Frankie in particular always goes the extra mile to ensure everything runs smoothly and would recommend him to anyone looking for their new home. Top marks!
22nd Dec 2020 (4 years ago)
T Owadayo-Goodwin
EJPR were very professional with my lettings. Everything went rather smoothly and the response times were almost instant. A very special thanks to the team and especially Wayne Cohen. The service was brilliant!
Landlord
9th Dec 2020 (4 years ago)
S Burgess
The Lettings team at Elliott James have been very professional in finding and securing a tenant for my flat in Buckhurst Hill. All done within a matter of days.
Annabel, Ben and Rebecca were all very friendly and helpful throughout the whole process. Very happy to recommend.
Landlord
7th Dec 2020 (4 years ago)
N Tappin
Elliott James have been brilliant with the sale of my property. Their amazing virtual walk through of the house found a distant buyer on the second day after going live.
Heidi and Frankie have been great. Frankie in touch with me daily keeping me informed of exactly what was going on and being the calm middle man. Responding in minutes and liaising with lawyers on both sides, the buyer and myself, to smooth the process through.
I highly recommend them.
Seller
2nd Dec 2020 (4 years ago)
B khan
Our experience of buying our home through Elliott James was very good. Heidi Foster, who is their head of residential sales, dealt with us throughout the process, she was understanding, supportive and helpful throughout. There were times during the negotiation process that were stressful but Heidi always made us feel that she was not just working for the sellers. At no time was she pushy or insensitive and her cheerful and responsive demeanour always proved well. On times when Heidi was not available the sales staff at Elliott James were always helpful and reverted back when needed. All in all they all made the experience a smoother one for us and I would recommend using them as an agency to purchase your house (or even to sell via). Thank you Heidi & team!
Buyer
1st Dec 2020 (4 years ago)
A Rahman
We were delighted to have purchased our dream house - this was mainly thanks to Heidi. She took our criteria and found a house that exceeded our expectations and which was within our price range.
Throughout the process, Heidi has been both professional and supportive of our aspirations to acquire our home.
We want to thank both Heidi and Elliot James for helping us.
Buyer
29th Nov 2020 (4 years ago)
D Wright
Excellent service from Annabel at Elliot James. Very helpful from start to finish in finding us a fantastic property to rent.
Tenant
23rd Nov 2020 (4 years ago)
P Mills
Elliott James were a pleasure to do business with. They were always professional, informative and caring. I would definitely use their services in the future.
10th Nov 2020 (4 years ago)
C Lawrie
Very happy about working with Ben and Annabel on securing a beautiful home to rent. Excellent service
Tenant
10th Nov 2020 (4 years ago)
P Patel
I recently completed on a property marketed via EJPR. I had the pleasure of Frankie looking after the sale. Frankie is extremely professional and always goes the extra mile to help. Even though he was not my agent I was kept updated at all stages and supported with any questions/queries I had. Thank you to all the team for helping to get us to completion and the lovely gift of course.
Buyer
4th Nov 2020 (4 years ago)
K Berman
Elliot James were helpful, professional and reliable from start to finish of us buying a home in the loughton area. Heidi was extremely helpful and nothing was too much to ask. I would highly recommend this agency.
Buyer
29th Oct 2020 (4 years ago)
worldwide
Some times your just blown way by the service you receive this truly is one of those times i would like to sincerely thank the team at Elliot James Prime residential for helping us to realise our dream of upsizing there passion made us believe it possible and thus encouraged us to make the move a very special mention has to go out to the one and only Heidi throughout the process she has been calm and collective and very patient with us while the process was going on even when there were road bumps she remained very understanding. i wish you guys every success for the future in helping people realise there dreams like you did for us i will forever be thankful Nav Bassi
Seller
29th Oct 2020 (4 years ago)
R Rogers
I felt the desire to add to my review below, as I have now successfully purchased a new property with Elliott James. I cannot thank Frankie enough for the excellence he has shown through this process. He has maintained complete grip throughout, showing complete emotional intelligence, true reliability, integrity and perseverance to make things happen for me. The service given to me was far beyond any reasonable expectation; the focus being on making my move the right one for me, not just about a sale - it was about making sure I had thought about all the aspects of moving and supporting that thought process. Once that happened, Frankie’s experience and people skills created huge traction and drive in what was a complicated chain; almost daily pushing things to happen. I cannot express how impressed I am, and how valued I feel from my experience of Elliott James, in particular Frankie, who is an absolutely exceptional individual and leader of the highest calibre, with genuine core values.
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I have had the absolute pleasure of dealing with Frankie in sales. I have been overwhelmingly impressed with his overall approach to service delivery; Frankie has been hugely attentive, patient and professional. Frankie has a very evident passion to ensure the very best service. A real credit to his industry.
Buyer
10th Oct 2020 (4 years ago)
D Heller
Very professional and helpful. Everything went like clock work. I would highly recommend these agents.
9th Oct 2020 (4 years ago)
M Khan
I recently secured my new home through Elliot James. Both Annabel and Ben were absolutely fantastic. They understood my requirements and then had immense patience as they showed me multiple properties that fit my criteria. Once I was happy with one, they worked tirelessly to secure it for me and made the whole experience effortless and smooth.
I am so grateful for their help in helping to secure my new home.
Thank you
Buyer
7th Oct 2020 (4 years ago)
A M
Annabel,Ben and Rebekah provided a friendly ,professional and knowledgeable service when renting my property.
Even after the Let was completed a member of EJPR was always available to answer questions.I would have no reservation in in recommending EJPR for Lettings or Sales service for your property.
They are,and offer the complete package.
Landlord
30th Sep 2020 (4 years ago)
L Blissett
Thorough, courteous and professional, with unrivalled local knowledge. A great team delivering first class real estate service for sales and lettings. Thank you!
10th Sep 2020 (4 years ago)
J Chang
Frankie is very professional in his approach to buyers He went the extra mile to see to matters and keeps his buyerss fully informed of the progress of the house purchase even though the estate agent's role is supposed to act in the interest of the vendors.He's courteous, friendly and very helpful.
Buyer
31st Jul 2020 (4 years ago)
K Andrews
Our whole experience with Elliott James has been great. Frankie and Heidi have both been exceptional in their service delivery to us. Would wholly recommend.
31st Jul 2020 (4 years ago)
Adam
EJ have been fantastic. I put my house on the market for sale and rent and within 2 weeks Annabel had obtained two offers to purchase the house and two sets of tenants. This is the 2nd time I have used them and would highly recommend.
Seller
24th Jul 2020 (4 years ago)
P Hulks
Annabel has been a pleasure to deal with, making the letting easy, pain free and very easy.
Landlord
24th Jul 2020 (4 years ago)
G Prichard
Annabel was a pleasure to deal with in finding our rental property. She was very responsive to emails and all our questions. Thank you very much!
Tenant
20th Jul 2020 (4 years ago)
C Armitage
When l met Frankie, he was really impressive. Professional, passionate and really likeable-not your typical agent! Hope to use in the future.
2nd Jul 2020 (4 years ago)
A Cohen
It was a pleasure to work with Annabel and Rebecca on a house we had available for let. They are both professional and friendly, and communication was fantastic. Annabel managed to find us a good tenant in a quick time. I would definitely use Elliott James again.
Landlord
22nd Jun 2020 (4 years ago)
L Paz
Annabel was fantastic to work with! She was efficient, patient and kept us well informed. Moving is usually a stressful process but she made it as easy as possible - highly recommend.
21st May 2020 (5 years ago)
M O'Brien
Annabel helped my family & I out of an unfortunate circumstance, where we were let down on a house move & left stranded
A positive attitude & reassurance in such unprecedented current wider world circumstances was uplifting, us aided in finding another property that exceeded our expectations & closed at speed, while being thorough & comprehensive, guiding through ea step & following up to accelerate, keeping us aware through proactive updates & a daily check in (voicemail & email if not connecting)
Amazing customer experience & client centricity, taking the time to reassure my shaken wife & even connect with my daughter in a positive way, transforming a terrible circumstance to a tremendous positive
P.s. all made all the easier in the current climate / constraints with the virtual tour investment the agents made
We couldn't be happier or recommend more
31st Mar 2020 (5 years ago)
P Bhoarla
Thank you to the team at EJPR, especially Frankie & Heidi. Truly professional & efficient service during the whole process of selling my property.
Seller
17th Mar 2020 (5 years ago)
K Saxon
I can thoroughly recommend EJPR. Annabel, Head of Residential Lettings, is both professional, personable and extremely helpful. A delight to deal with. She found us the perfect tenant and made the whole process as 'pain free' as possible. I would not hesitate in using Elliot James again. Many thanks to Annabel and all the team!
Landlord
10th Mar 2020 (5 years ago)
J Norey
Elliot James have been great throughout our moving process.
Heidi and her team have been brilliant at every stage.
I highly recommend using them for your estate agency needs.
18th Feb 2020 (5 years ago)
N Harvey
Really friendly and professional staff. They are very experienced and provide an efficient service.
15th Feb 2020 (5 years ago)
G Westall
Annabel was amazing to work with. No sales patter or insincerity, she seemed to genuinely want to help us find our ideal rental - and succeeded in doing just that!
The perfect balance of friendly and professional, we had every faith in Annabel working for us. Thanks for such a great service!
Tenant
12th Feb 2020 (5 years ago)
A Patel
Annabel was amazing from start to finish. She worked efficiently to source me a very good tenant for our home! She always kept me posted on everything going on unlike other agents I have dealt with in past. Very friendly and professional. Look forward to dealing with you again for future needs! Anyone looking for class A agent should speak with Annabel at EJ ! Thank you again for all help and efforts. All the very best.
Landlord
11th Feb 2020 (5 years ago)
K Penketh
We were very happy to have Frankie as our agent. He was extremely supportive throughout the entire process.
Frankie was an excellent agent, always communicating clearly and reliably. He was consistently professional, friendly and made us feel that we were never asking for too much. Over all he reduced the stress levels considerably and made all the difference.
Thank you Elliott James Prime Residents as well for the kind gift after completing. I would highly recommend.
Thank you for all your assistance.
10th Feb 2020 (5 years ago)
D Trudeau
Had an excellent experience with Annabel - super efficient and very professional. Found a tenant for my property, that met my criteria, and turned it around quickly and with no issues. Would definitely recommend Annabel and use again without hesitation. Thanks Annabel ????
Landlord
10th Feb 2020 (5 years ago)
T Norman
We had the pleasure of dealing with Annabel whilst looking for a rented property. We had previously had a few dealings with different estate agents during our search and Annabel certainly shined the most. When we would ring the office, we were always deal with in a courteous prompt manner, and Annabel would always be quick to respond to us with a cheerful supportive and encouraging attitude. Annabel kept us updated throughout our process of securing us a beautiful home, her enthusiasm to help us was greatly welcomed. Wonderful lady who really knows how to treat customers and providing the best service. Thank you so much Annabel.
Tenant
3rd Feb 2020 (5 years ago)
J Lee
I'm so glad to have Frankie as my agent. He supported me right from the first viewing through to the day of exchange.
Frankie was kind, cheerful, helpful and answered my questions patiently. He also kept me up to date.
I have been through many agencies for rental and buy. I found that no one was better than him. Frankie is the best.
Thank you Elliott James Prime Residents as well because you sent me a gift for congratulations. It made me feel so sweet. I believe your teamwork is outstanding too. I would highly recommend.
Thank you for all your assistance.
Buyer
2nd Feb 2020 (5 years ago)
E Moore
Annabel has been amazing, I highly recommend her. Even though we live in New Zealand with a massive time difference, communication is always quick and easy. Viewings were booked quickly, she arranged cleaning and personally fixed a few niggling things. She gave us helpful, honest feedback and found us the perfect tenant; I can now relax knowing she will take care of everything for us. Annabel goes above and beyond, is honest and gets things done quickly she is exactly what you need as an Agent.
Landlord
1st Feb 2020 (5 years ago)
S luel
Elliot James were an absolute pleasure to deal with. Always helpful, efficient and extremely professional, making the buying process pleasantly effortless. They break the typical estate agent mould. Well done Frankie!
Buyer
31st Jan 2020 (5 years ago)
G Wrycraft
Working with Elliott James Prime Residential has been a pleasure. As the account manager for their referencing I have had the privilege of getting to know the letting team well, especially Annabel. She has become not just a client of ours but a good friend to myself and several others in the company! She does an amazing job and to extremely high standards, and I would expect nothing less from her. Annabel, Rebecca and everyone else I have spoken to within the company are truly a credit and should be held to the highest of respects within the property sector.
29th Jan 2020 (5 years ago)
T Dring
(Selling) ... After a few different agents, finally a business you can trust (full stop) and to do you proud. Everyone is personable and professional, and Frankie has been epic, constant communication and impeccable service from viewings to exchange. Special shout to Robert too. Thank you so much.
Seller
23rd Jan 2020 (5 years ago)
R Blackwell
Frankie was outstanding. Very professional and always easy to get in touch with if we needed anything. Similarly he was always brilliant at keeping us up to date with latest developments. He really gave you the impression he was working hard for you, and the end result for us is testament to that.
If I have to sell again I will only go to Frankie.
Seller
17th Jan 2020 (5 years ago)
A jager
We migrated from Australia to London in December 2019. We enquired from various property agents in Loughton regarding a rental property. We met Annabel, and instantly realised we found the person right for our needs. We informed her of our requirements and was dealt with the utmost professionalism and found our perfectly suited property 24 hours later. It has been a smooth and simple process from start to finish. She has simplified so many processes for us, making every step so easy. Thank you to the team. Every time we pop into the office we are met with the kindest most professional team that will bend over backwards to accommodate us.
Thanks again!!
Tenant
6th Jan 2020 (5 years ago)
H A
I have never been dealt with more politely and professionally than I have here with Annabel! Amazing experience, beyond helpful, and I would genuinely recommend her service to anyone I know!
Thanks again!!
11th Dec 2019 (5 years ago)
S Wicks
Frankie supported us right from the first viewing through to day of exchange He was pivotal in securing a fast exchange and completion date on our new property I often felt he went over and above the call of duty Thank you so much and taking much of the stress away from us during the process by keeping us up to date at every stage
Buyer
12th Nov 2019 (5 years ago)
B Miejsce
Annabel Kabel is a very professional and helpful person. She found a lovely house for us and managed to deal with all the procedures in a very fast rate. She was much more helpful then landlord. I really would like to recommend her as your agent. Thank you Annabel for your kidness and flexibility.
Tenant
5th Nov 2019 (5 years ago)
H Cancro
Annabel and the team at Elliot James have been excellent throughout the entire process. I would highly recommend this property company.
15th Oct 2019 (5 years ago)
A Travel
We dealt initially with Frankie, and then Heidi for all the time up to exchange of contract, and both of them really helpful. Heidi was outstanding in negotiating for us, this is a lady who is a massive asset to the company
Buyer
25th Sep 2019 (5 years ago)
S Leask
EJPR provide an excellent service for landlords and tenants. Everything is as seemless and well thought through as you would expect of a professional agency and backed up by a personable team who are friendly and helpful. Thank you.
24th Sep 2019 (5 years ago)
B Singh
Annabel really want out of her way to accommodate our needs and was always helpful, caring and efficient. Thank you for everything.
14th Sep 2019 (5 years ago)
N Shamsee
We have used Annabel a number of times over the past few years to help us manage and find tenants for the rental of our property. I cannot speak highly enough of the service she offers. Friendly, professional and nothing was too much trouble for her, she really goes out of her way to help. I will certainly continue to use Annabel and recommend her to anyone who wishes to rent or sell their house in the area.
She found tenants for our house ...twice....on the FIRST viewing. She also kept me up to date and was very honest through the whole process. She sorted out the refurbishment of the property too and the house looked brand new again.
I won't be using anyone else next time as she is just incredible and very hard working. She worked on her day off just to get all the paperwork through as the tenants needed to move in ASAP.
She spent 5 hours taking the most amazing 3D video of our house too with drones etc... Simply amazing....thank you Annabel !!
Naz
Landlord
14th Sep 2019 (5 years ago)
G Equestrian
Fantastic service, would highly recommend Annabelle from the lettings department.
8th Aug 2019 (5 years ago)
B Dalziel
A big thank-you to the lovely Annabel for all of her help in securing us another tenant, as she has also done in the past.
I would very highly recommend her and Elliot James should be very proud to have such a team player.
Landlord
4th Aug 2019 (5 years ago)
S Gallagher
Visited this agent for some advice. So friendly and so helpful. Would definitely recommend.
30th Jul 2019 (5 years ago)
A State
By far the most effective agency I have come across. Very friendly agents, very helpful and supportive.
We just signed the contract, Annabel was the one helping us throughout the process and all I can say is that we felt very comfortable and informed every step of the way. Very warm and friendly people working at this agency.
Tenant
27th Jul 2019 (5 years ago)
O Ursache
Thank you very much for your support and professionalism Annabel!
27th Jul 2019 (5 years ago)
A Andrei
Annabel is amazing. They are very helpful and are doing a very good and professional job.
27th Jul 2019 (5 years ago)
C L
I have been through many agencies for rental but this is the best,annabel has been so helpful and would highly recommend thank you
Tenant
27th Jul 2019 (5 years ago)
A Woodison
A fresh and exciting approach to estate agency, offering an array of technological wonder backed up by an amazing team! It was fantastic meeting you all and I wish you the best of luck!
25th Jul 2019 (5 years ago)
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