J Pilgrim
On the buy side of a property purchase that Fine and Country were selling. Great service, very friendly and respectful agents. Viewing was very smooth. Stephanie has been really proactive and responsive throughout the negotiation process. Everything you'd need from an estate agent.
Update:
Equally good at the next stage of the process. We had a difficult chain and Andrew was the most proactive of all the estate agents in the chain, very much my primary contact and really devoted to keeping things progressing and us updated. Another excellent service.... Read more
Buyer
14th Jan 2025 (4 weeks ago)
C Turner
We were truly supported by Kim, Andrew. Steph and all the team at Fine and Country in Loughton. It was a (sometimes) bumpy ride with offers but Kim held us steady through 5 people viewing, 3 offers, 1 close to completion and one completion. Everyone was always working to help us achieve our outcome, Kim is an excellent agent, curious, professional and very very personable. Andrew was the perfect advocate for us to process to completion and we really appreciate all his effort. Fab team and it shows!... Read more
Seller
13th Dec 2024 (9 weeks ago)
B Jethwa
We recently completed the purchase of our new home, and we couldn’t be happier with the exceptional service provided by Kim and the team at Fine & Country Estate Agents in Loughton. From the very first viewing to the negotiation process and all the way through to completion, they made the entire experience seamless and stress-free. Their professionalism, clear communication, and genuine care for their clients really stood out. If you’re looking for an estate agent who goes above and beyond, we highly recommend Fine & Country Loughton. Thank you, Kim and the team, for making our home-buying journey such a positive one!... Read more
Buyer
26th Nov 2024 (11 weeks ago)
C Latham
Stephanie has been an absolute delight to deal with, she’s knowledgable and polite and has tried her best to help at every turn of the somewhat stressful process of buying a house! Would highly recommend.... Read more
Buyer
14th Nov 2024 (13 weeks ago)
P Fogg
Thank you Kim for visiting us last week to value our property. we were so pleased with the valuation. Kim’s knowledge of the area, along with her appreciation for character properties was excellent. Kim was friendly and professional I felt very at ease. I received an email confirming the valuation within a couple of hours of the visit. Highly recommended. Thank you... Read more
Seller
12th Nov 2024 (13 weeks ago)
A Mallandain
As the owner of Skyline Mortgage Consultants I would like to leave a review for Andrew & Kim at Fine & Country for the way they have handled the purchase for my clients. Since the sale started a couple of weeks ago. Contracts been issued and enquires satisfied my clients have been reported to and signed contracts already. Hopefully soon to be agreeing completion date. This is due to supplying information needed for mortgage application and liaising with surveyor to make sure we get the offer quickly. Their help is much appreciated.... Read more
Buyer
23rd Oct 2024 (16 weeks ago)
R jessop
Delt with Kim. Very professional and knowledgeable. The whole process went very smoothly.... Read more
21st Oct 2024 (17 weeks ago)
M Mitchell
I just want to share what a great dealing me and my partner have had with Kim at fine and country . We just recently missed out of a property due to an issue our end which we was gutted about . Kim’s been in constant contact ever since trying to find us a house and has already lined up another 2 properties all which we are viewing in the next week . She’s gone above and beyond trying to help us find somehwhere. We look forward to dealing with you in the future . Mike and char... Read more
21st Oct 2024 (17 weeks ago)
M Davis
So helpful, spoke with Kim and she was brilliant with everything... Read more
21st Oct 2024 (17 weeks ago)
W Ruf
On the buy side interacting with Steph and Kim. They are very professional and take time to understand what we are looking for.
Would recommend for anyone looking to sell or buy... Read more
Buyer
3rd Sep 2024 (23 weeks ago)
B fuller
I’ve been speaking with Stephanie at fine and country regarding selling my property. She is always on hand to answer any questions I have had and look forward to selling with her in the future.... Read more
Seller
16th Aug 2024 (5 mo. ago)
O Stevens
Viewed some properties with Kim and Steph. Found them both to be extremely knowledgeable and helpful. Would highly recommend them both lovely ladies... Read more
15th Aug 2024 (5 mo. ago)
A Patel
Definitely ask for Stephanie! Never been in safer hands, informative from the get go and a genuine person who wants what works for you. She was responsive to my needs (and when they changed) and knew what she was saying, very knowledgeable which made me feel very well informed.... Read more
15th Aug 2024 (5 mo. ago)
J Colley
Great, friendly, experienced staff who made our sale and purchase so simple. Kim and Stephanie are fantastic.... Read more
Seller
26th Jul 2024 (6 mo. ago)
M Hatton
BEWARE, Unprofessional, don't answer the phone.
They have kept rents which have been paid to them directly . And not paid the landlord, which has caused the landlord issues with the mortgage company.
Multiple phone calls and emails sent to their office.
No attempt to resolve the issue.... Read more
Landlord
21st Jun 2024 (7 mo. ago)
R Lewis
Slick, responsive and professional relationship management from Sarah Wernert at this branch. And knowledgeable too - any estate agent that answers ‘I don’t know’ to a difficult question about a property shouldn’t be doing viewings! And this definitely wasn’t our experience with Sarah and with Fine & Country. All of which means good experience and progress in buying a property with them, that deserves five stars.... Read more
Buyer
19th Mar 2024 (10 mo. ago)
Y Simpson
Highly recommended and if you get allocated Kim as your agent you are in great hands. Exceptional market knowledge and expertly guided me through what was a very difficult process for me for a number of reasons. Thank you Kim - I will look forward to working with you again.... Read more
27th Feb 2024 (11 mo. ago)
R Patel
Steph just found us our dream home!!! She had found us on the system after another house didn’t work out for us and I’m so glad I picked up her call! It has been an absolute pleasure working with Steph, she is such a genuinely nice person, she put us at ease and we felt she had all parties interests at heart which is not an easy task! (And somehow she’s made what could be a stressful situation so much fun too!!) We are looking forward to completing on the property with her.
Thank you so much again Steph, we sincerely appreciate all your efforts!
Renu... Read more
Buyer
23rd Feb 2024 (11 mo. ago)
J S
Met with Stephanie who was on time very professional and personable at the same time. She was also very knowledge, realistic with a good sense of humour .... Read more
21st Feb 2024 (11 mo. ago)
D Routledge
Steph was really helpful, straightforward and honest. She explained things clearly. I would definately recommend her to others looking to buy or sell.... Read more
8th Feb 2024 (1 year ago)
A Walton
Big thanks to Kim for helping us with purchasing a property. Really appreciated Kim’s advice, patience and support. Thank you!... Read more
Buyer
6th Feb 2024 (1 year ago)
G Hayes
Sarah gave me a market appraisal for the value of my home. She was very helpful, really listened and was very professional. I would definitely recommend without hesitation.... Read more
5th Feb 2024 (1 year ago)
G Tiwari
Sarah helped me with marketing my property and just went that extra mile, very polite and extremely professional.... Read more
Seller
3rd Feb 2024 (1 year ago)
J Aitkenhead
I give Sarah Jane 5 stars ???? it’s clear how much market knowledge she has and she was very helpful on the phone I was very happy with her free market appraisal I can’t recommend Sarah Jane enough !... Read more
3rd Feb 2024 (1 year ago)
DeadShowGaming
Steph and the team have been extremely knowledgeable and responsive with helping me find my next property... Read more
2nd Feb 2024 (1 year ago)
L Newland-Baker
Sarah Jane was extremely professional and very helpful in selling our home. I would highly recommend using her as an Agent. 5 * from me... Read more
Seller
25th Jan 2024 (1 year ago)
A Kurr
Steph showed us around a couple of gorgeous properties in the area. Would highly recommend!... Read more
22nd Jan 2024 (1 year ago)
Joe
I have been in contact with Steph and Kim at Fine & Country. Very Professional and extremely helpful. Cant recommend them enough.... Read more
18th Jan 2024 (1 year ago)
B Greenstone
We worked with Fine & Country Loughton to put an offer in on our dream house. They were amazing to deal with - responsive, friendly and professional. Couldn't recommend them highly enough.... Read more
Buyer
18th Jan 2024 (1 year ago)
L Newman
Thank you so so much Sarah Jane! You’ve been incredible with helping me find my forever home. You were really kind in lending your outdoor boots so that myself and my mum could go outside in the mud. You really did go above and beyond for us. I’ve never had anyone as great as you to show me around before! Your Super kind and professional. Thanks again!... Read more
Buyer
4th Dec 2023 (1 year ago)
Z Horan
Great service, attentive & understood my needs. Had an agent Sarah Jane look after us. Helping relocate from central London to Essex. She was really great and really helped us navigate into the essex country house market. Wpuld highly recomend her and the Loughton fine & country office.... Read more
27th Nov 2023 (1 year ago)
M Claydon
Steph, was brilliant and got us a buyer within a couple of weeks even in a very slow market.... Read more
Seller
21st Nov 2023 (1 year ago)
S Ailioaie
Dear Kim, You have to be one of the most diligently communicative professionals I’ve ever worked with. Buying a home in this market can be complicated, but you kept us updated at the drop of a hat whenever we had concerns.
We’re so grateful for the effort you put in to keep us informed and confident while navigating this major milestone. Thank you again for everything!... Read more
Buyer
15th Nov 2023 (1 year ago)
M atif
I am in the process of buying a house and find Fine and Country quite professional and helpful.Kim has been dealing with us and made this whole transaction quite smooth for us.She is very thorough and understanding.We are very happy with the service we received so far.Unlike other local competitors,Fine and country approach is very friendly which tremendously helps when going through such a difficult time of uncertainty and self doubts.... Read more
Buyer
11th Nov 2023 (1 year ago)
A Howes
I have had multiple dealings with Kim over many years and have always received the very best quality service! She always keeps me up to date, responds quickly and her industry knowledge is 2nd to none! I strongly recommend the Fine & Country brand in Loughton and you are in extremely safe hands with the service Kim and her team of superstars provides!... Read more
6th Nov 2023 (1 year ago)
J Grant
Kim and Stephanie at the Loughton Branch have been in regular contact with me, always return calls no matter what time of day!... Read more
4th Nov 2023 (1 year ago)
M Cooke
I had the amazing Kim who dealt with our request to view a gorgeous house in Chingford. She was very accommodating, especially since my partner and I are Deaf. She was great in emails and answering questions. During the house tour, she held hands with my children and made sure they were safe. I would highly recommend this service !... Read more
4th Nov 2023 (1 year ago)
S Charlesj
I would like to express my most profound gratitude to Kim and Stephanie for their impressive professionalism and incredible customer service on 2nd November 2023, which exceeded my expectations.... Read more
3rd Nov 2023 (1 year ago)
S Batts
We are currently in the process of selling a property through F&C Loughton, Kim and the team have been great thus far!... Read more
Seller
20th Oct 2023 (1 year ago)
I Ahmed
First experience with Fine & Country and I cant express how they have made the entire process so seamless and easy. Kim in particular has been extremely helpful, always available to answer any questions and has kept us updated throughout every stage. She has exceeded our expectations and we cannot thank her and the Fine & Country team enough!... Read more
20th Oct 2023 (1 year ago)
J lincoln
In the Process of purchasing a property and have Found Kim to be a pleasure to deal with, always available to answer queries and help with the process! Cannot recommend them enough!... Read more
Buyer
20th Oct 2023 (1 year ago)
M Abery
Helen was amazing, very reassuring and understanding. She walked us through the details and steps at our pace and spent a lot of time with us. She didn't even fuss when our dog stole her slippers!... Read more
26th Jul 2023 (1 year ago)
G Sautter
I am so grateful to the team at Douglas Allen Loughton for all they have done in helping us to sell our home. In particular Steph, Kim and Luke. They have been easily contactable, gave good advice and negotiated well on our behalf. Moving house is a stressful thing but I felt in good hands with the Loughton team. Thank you!... Read more
Seller
5th May 2023 (1 year ago)
George
Interacted with Luke Lane on a transaction. Can only say good things - very professional, attentive, and responsive.... Read more
25th Apr 2023 (1 year ago)
S Heap
So far the team at Fine and COuntry have been fantastic. Everything has happened according to the timetable, they have arranged many viewings and are following up promptly. The team is bright and enthusiastic, I would not hesitate to recommend.... Read more
Seller
21st Apr 2023 (1 year ago)
A C
Have been very professional on the sell and buy side of our transaction and managed the process well. Luke is personable, well informed and easy to deal with. A good communicator. We have confidence in a win win outcome for all.... Read more
Seller
7th Sep 2021 (3 years ago)
D 01
Terrible from start to finish. Disorganised, have no clue about marketing the best features of a property and manager never available. Late for viewing and poor use of media. We had to take our own additional photos and re write information as it was poor quality. Beware, they seem to get commission to take on new properties but not motivated to sell... Read more
Seller
26th Jul 2021 (3 years ago)
Very disappointing experience. Promised the earth but could not even market the property properly. Manager chaotic, disorganised and always in a "managers' meeting". Staff covered for him all the time. 2 inappropriate viewings and agent changed member of staff without informing the potential buyers. Staff did not know the area and arrived late. Now removed.... Read more
Seller
7th Jul 2021 (3 years ago)
N Brooks
Promised the earth and delivered very little. Had to accept over a third of a million less than original valuation. Poor service for sky high fixed fee based on an unrealistic valuation. Charged for every add on ie virtual tour ! Feel they deliberately overvalued to obtain the contract and misled me.... Read more
Seller
26th Jan 2021 (4 years ago)