S Chatterjee
Tyler is the best property manager, I’ve come across so far. From the time he started managing the property, I was impressed by his professionalism, responsiveness and commitment to ensuring a smooth and positive experience. I would wholeheartedly recommend Tyler and he is an asset to Franklyn James.... Read more
29th Sep 2024 (15 weeks ago)
C King
The team was very quick to respond and very helpful. As a landlord, I am really pleased to work with FJ.... Read more
Landlord
12th Sep 2024 (18 weeks ago)
K Lenkauskas
James Cooper - the best agent we met while looking for a new flat. Professional, polite, responsible, and sure to help as much as possible. He really cares about his clients. Does not delay anything and takes action immediately.... Read more
10th Sep 2024 (18 weeks ago)
M Christoforou
James Cooper was an amazing property agent. He was very friendly, informative and matched me with a flat that suited my needs! I highly recommend him and Franklyn James.... Read more
Tenant
10th Sep 2024 (18 weeks ago)
L Lee
Sona and the team at Franklyn James are extremely unprofessional. Nobody has any communication skills. Avoid at all costs... Read more
6th Sep 2024 (19 weeks ago)
J Gu
Alex Adeyoye???? is the best agent I have ever met. He is not just professional, but also thoughtful and nice.... Read more
4th Sep 2024 (19 weeks ago)
Á Béres
The whole process went well.
Kirsty was very helpful, clear communication.
Thank you Kirsty for your help.... Read more
16th Aug 2024 (22 weeks ago)
X feng
I had a fantastic experience with the limehouse branch team while searching for my new home. The team was professional, responsive, and really understood my needs. Kirsty made the process smooth and stress-free, helping me find the perfect place quickly. Highly recommend!... Read more
16th Aug 2024 (22 weeks ago)
A Melgarejo
We are in the process of starting a tenancy thanks to Franklin James. Kirsty Cade has been amazing and has been helpful and supportive on all aspects. Great experience... Read more
Tenant
15th Aug 2024 (22 weeks ago)
P Sigcha
One day I dreamed of my perfect house, the next I put a deposit for my future home. I'm so happy to have come across Franklyn James. Kirsty Cade has been phenomenal in answering all my little questions in finding the perfect home. 5 out of 5!!... Read more
Buyer
14th Aug 2024 (22 weeks ago)
A Mason
I had a viewing with kirsty, and I can honestly say she is the most knowledgeable and efficient estate agent I have ever had.. she is extremely professional, quick on her emails, something that we value a lot.... Read more
14th Aug 2024 (22 weeks ago)
Y Yushun
This agency has provided us with very good housing, I would like to thank Kirsty especially, she is very responsible, always able to communicate with us in a timely manner. She has been very helpful in helping us move into the house and we are very pleased with her services.... Read more
Tenant
13th Aug 2024 (22 weeks ago)
A Gupta
Just got a new tenancy done through Franklynn James, lettings agent James Cooper and Sky Mansfield were an absolute pleasure to deal with and were available to answer queries. They handed over the apartment in an immaculate condition and went over and above in the pre- tenancy works. Thanks both for making the move smooth and all the best for the future.... Read more
Tenant
8th Aug 2024 (23 weeks ago)
T Gharibian-Saki
Kirsty was super helpful and friendly. They were always quick to respond and provide us with the information we needed before moving into a new flat.... Read more
Tenant
8th Aug 2024 (23 weeks ago)
J Caires
Handy customer service is awesome! He's super knowledgeable, attentive and always goes the extra mile to make sure everything goes smoothly. Really impressed!... Read more
24th Jul 2024 (25 weeks ago)
L (Pamela)
I am incredible greatful for the service provided by Handy, he was incredibly helpful and professional throughout the whole process handled efficiently can't thank him enough highly recommended.... Read more
23rd Jul 2024 (25 weeks ago)
Nadia
Sky Mansfield is an absolutely fantastic property manager. She is so responsive, friendly, and takes initiative whenever the occasion calls for it. She takes care of me as a tenant while still making sure my landlord remains happy. I hope Sky is my property manager for as long as possible!... Read more
Tenant
21st Jul 2024 (25 weeks ago)
N Dutrée
Had an amazing experience moving into my new rental with Franklyn James. James was incredibly diligent and ensured everything was smooth. His transparency throughout the process was especially appreciated... Read more
Tenant
19th Jul 2024 (5 mo. ago)
J Rowley
I have been working with Franklyn James as a landlord for many years. I continue to be impressed by the high quality of the service, most recently interacting with Tyler and James, both of whom have been friendly, professional, efficient and responsive, which is greatly appreciated.... Read more
Landlord
19th Jul 2024 (5 mo. ago)
J H
Tyler at Limehouse has been very helpful to us as tenants.Any issues have been dealt with promptly with excellent communication. He's efficient, friendly and professional.... Read more
Tenant
19th Jul 2024 (5 mo. ago)
D Short
We have always received great support from Franklyn James to cover their property maintenance requirements. Information is accurate and makes our job easier to organise. Tyler is always helpful and on hand to assist us whenever needed. Dave (Director) / Homeline property Services Ltd... Read more
19th Jul 2024 (5 mo. ago)
P Pataky
Franklyn James have been managing my properties for numerous years, and despite receiving inquiries from various other agencies, I wouldn’t go anywhere else. My properties have experienced minimal void periods, rents are paid on time, and their property management team excels in their responsiveness and service quality. Sky Mansfield and Joanna Socko are super awesome and very helpful, which is testament to their ability. Sky, who is my property manager also does a really great job managing my properties on a day to day basis… so thank you!
In summary, I wholeheartedly recommend Franklyn James, Sky and Joanna without hesitation. They are an excellent lettings agency!... Read more
Landlord
18th Jul 2024 (5 mo. ago)
F Segana
My experience with Franklyn James has been nothing short of outstanding. Mia is a real asset to the team. She is kind, friendly and communicates promptly and effectively. Mia is a very competent individual who’s bubbly personality shines through. Working with her has been a pleasure.... Read more
17th Jul 2024 (5 mo. ago)
F Eity
I am very glad with their services. They are very helpful. & I am happy to got my desire place.... Read more
Tenant
17th Jul 2024 (5 mo. ago)
R webb
In my experiance with Franklyn james agents I have always been given great service and communication. if there is ever a issue it is quickly resolved and if ever a query it is quickly responded too. i find franklyn james very professional and give great service i would highley recommend people use them .... Read more
17th Jul 2024 (5 mo. ago)
I RADUÁN
Finally I got to give a review to this property agency...
In 2018 me and few friends rented a property that was managed by Franklyn James more precisely by a women called *Hilary Laviniere*. By the time we were young and naive and they took advantage making us paid for mold repairs that the old house had. If this this was happening today I would have made a huge complain and of course never paid for the repair.
This agency only looks for the benefit of the landlord and not the tenants and I can say that they rip us off.... Read more
Tenant
16th Jul 2024 (5 mo. ago)
K Knight
Adil and the team were fantastic in buying our first property. Really easy to get hold of and always willing to be of assistance.... Read more
Buyer
6th Jul 2024 (6 mo. ago)
G Pollock
Adil and his colleagues were extremely professional and helpful throughout the whole sale process. They kept me fully informed of progress from initial viewing to completion and responded to all my queries immediately... Read more
Seller
2nd Jul 2024 (6 mo. ago)
N Attiq
Absolutely horrid experience. Had 5 new property managers in the space of a year. The agency has not taken responsibility despite raising concerning issues repeatedly over 10 months.
The letting agent also shared ‘embellished’ truths about the property like: concierge included. Which were found to be untrue once we moved in. Would never work with them again.... Read more
Tenant
23rd Jun 2024 (6 mo. ago)
A Aston
I have only recently engaged Franklyn James to let my property, but am hoping to have a long relationship with them. Both James and Adil were very helpful from the time of the intital valuation until a tenant was secured within 3 days of the apartment being marketed. All matters relating to the processing of the tenancy were carried out efficiently and professionally.... Read more
Landlord
21st May 2024 (7 mo. ago)
L Sarajan
I am so satisfied with Franklin Janes from the start up to the time I got the keys , their service is 1st class . Adil ( Director) was so kind and very approachable I really appreciate his assistance, professionalism and dedication to his work. I am so pleased and a happy customer!... Read more
Buyer
28th Mar 2024 (9 mo. ago)
J T
I have worked with Franklyn & James on the Letting and Sale processes for my property and highly recommend them! They have supported me (and the tenants in my flat) for well over 2 years, having Gary as one of the most professional managing agents I have dealt with in London.
On the sale side, Adil and Umar have gone above and beyond, turning a very stressful experience with another agency into what is yet another reason to praise F&J, since my property is now Under Offer despite a complex market environment! In my experience, the professionalism and responsiveness of the Franklyn & James team vastly surpass other agencies' service.... Read more
Seller
22nd Mar 2024 (9 mo. ago)
Q Li
Our experience with Franklyn James was great, they are attentive, efficient, fair and look after the landlords and the tenants. They acted very professionally for a rather complicated case and let our properties quickly for a fair price. I would highly recommend them!... Read more
Landlord
12th Mar 2024 (10 mo. ago)
E Eldridge
Franklyn James has been wonderful throughout our tenancy. Both check in and check out processes were seamless. The team is very friendly, they always got back to question swiftly. Highly recommended... Read more
Tenant
12th Mar 2024 (10 mo. ago)
C OFLAHERTY-HILDER
I have used several estate agents over the years in the area and can honestly say Franklyn James is an outstanding, professional estate agency. Adil went over and above to conclude the successful sale of my property recently demonstrating knowledge, expertise and care. In fact the whole team were always polite and reassuring. Selling a property can be a stressful experience but Adil navigated the lines of communication with everyone involved smoothly and efficiently which was amazing.... Read more
Seller
11th Mar 2024 (10 mo. ago)
A tho
Just a bunch of clowns not agents... Read more
18th Feb 2024 (10 mo. ago)
A Onat
James arranged a viewing the day after I sent an enquiry about the flat so the process was fast.
After the viewing, I got informed about the next steps of the process and my offer was quickly put in progress by James.
Overall quite happy with how things went.... Read more
Buyer
29th Jan 2024 (11 mo. ago)
E B
Franklyn James have been truly excellent throughout our tenancy. Everyone has always been very lovely and helpful towards us. Gary, Lucy and Mark have all been great, and Tyler is definitely an asset to the team. We very much appreciate all of his hard work and communication since joining the company and managing our property for us. He's been quick to deal with any issues and is always efficient with communicating and getting things sorted. Thank you!... Read more
Tenant
26th Jan 2024 (11 mo. ago)
Nils
My impression is that they will work against tenants as much as they possibly can. Examples:
They asked me for full unredacted bank transaction copies for the purpose of "Anti-Money-Laundering". I refused and they got pushy, but never in writing. Obviously, was a concealed credit check.
They also hid a malfunctioning bathroom venting system of the flat during the viewing.
After moving out, they gave me a bad reference stating I owe them money even though the tenancy deposit scheme report ended with 0 owed money.... Read more
Tenant
19th Jan 2024 (11 mo. ago)
N Kelly
Lucy Carlton and James Cooper from the Limehouse branch helped enormously when looking for a new place in December 2023. It was a difficult time of year for finding something, but they were both excellent at responding and answering my queries promptly. From the viewing with James to signing the contract with Lucy was a matter of a few days. Would highly recommend both colleagues and the branch - Everyone I spoke with or interacted with was pleasant and professional.... Read more
Tenant
3rd Jan 2024 (1 year ago)
S Ramesh
I’ve been very disappointed with the experience of working with Franklyn James so far. I had to chase them for 4 days after my holding deposit to get an answer. We took the property virtually and have had absolutely no proactive response from Gary Atinks (examples being “the code to the buildings gardens must be one of the few I’ve provided you”, needing to be chased for something as simple as a bin store code). I would never recommend.... Read more
Tenant
2nd Jan 2024 (1 year ago)
A gupta
A very very helpful and professional agency specially James cooper from agency were really kind and helpful.... Read more
24th Dec 2023 (1 year ago)
H Phipps
The estate agent, Vanessa, knew very little about the flat and caused us to incur additional expense by undertaking a survey of a part of the wider block which wasn't part of the property.
After we had paid a holding fee Vanessa's manner changed completely and she became very rude and aggressive.
I have not given Franklyn James one star as ultimately the transaction proceeded according to agreed timelines.
I hope that their other agents are better but based on my experience with Vanessa if I were selling a property I would avoid Franklyn James.... Read more
Buyer
28th Nov 2023 (1 year ago)
F Lim
Terrible experience and service. Most disorganised agency in London. Waste of time.... Read more
21st Oct 2023 (1 year ago)
A Heinz
Lucy Carlton, with Franklyn James, has been an excellent property manager for us. When we moved in, there were several issues that we needed addressed. Lucy was prompt, kind, and incredibly communicative throughout the entire process. Couldn't ask for a better property manager!... Read more
Tenant
19th Sep 2023 (1 year ago)
L Xian
Very helpful and responsive staff, special thanks to Charlene, Georgia and Mark!... Read more
15th Sep 2023 (1 year ago)
M Gonza
Unprofessional and very impolite. Never again.... Read more
4th Sep 2023 (1 year ago)
H Wang
Franklyn James is very professional and helpful with finding me a place to stay. I first contacted James and he made the whole process easy and smooth for me. Tanzila is also very helpful and the communication is clear. I am very happy with the apartment I ended up in! Would highly recommend.... Read more
Tenant
12th Jul 2023 (1 year ago)
M B
Can't be trusted. Let us an unsafe rat infested property on Brookmill Road and punished complaints by deducting the cost of returfing the lawn from our deposit - because it snowed... Read more
Tenant
7th Jul 2023 (1 year ago)
A Jitariu
Always a great experience dealing with James Cooper at Franklyn James! Thank you for all the support in helping me find a flat and look forward to working together in the future!... Read more
26th Feb 2023 (1 year ago)
E Ali
James Cooper helped me acquire a parking space!
James is a very personable and likeable character who will do his up-most to make the customer happy.
I believe this was James's first parking space sale and it was a learning curve for the both of us. Overall, he was very pleasant to work but with more parking sale experience the finer details could have fine tuned (especially with title deeds and correct bay markings) as the sale took longer than expected with small details missed in the paper work which added frustration on buyers side.
I would happily recommend Franklyn James and working with James Cooper in the future where a residential acquisition/sale is made as i believe they know the local area very well.... Read more
23rd Feb 2023 (1 year ago)
A Redfern
James (Cooper) was extremely efficient and helpful from start to finish - London rental searches are extremely stressful but he couldnt be more helpful in getting us a successful tenancy. The previous tenants couldnt speak higher of Franklyn James as an estate agents either - hugely reassuring. Looking forward to moving into the property this week.... Read more
Tenant
20th Feb 2023 (1 year ago)
S Kapoor
Extremely courteous and professional team that have been attentive to both landlord and tenants. I highly recommend this agency.... Read more
6th Feb 2023 (1 year ago)
V Nekrassov
Our property has been managed by Franklyn James for over ten years now, we had transferred it from another agency.
What can I say - very professional, friendly throughout all these years.
Ria Toovey, who is now in looking after the house and whom I had the pleasure of meeting personally last year, has always shown great care and diligence with regard to any request or situation that arose.
And of course Joanna Socko has been very helpful with the accounts, or any documents I may have requested over the years.
My special thanks also go to Gary Atkins, who, whenever there was a change in personnel, provided continuity, handled all sorts of less routine situations .
And all the other people I had the pleasure to contact at the agency were professional and kind.
Again, a big thank-you to the entire team, and I am happy to recommend FJ to any current or future owner or tenant.
FJ, keep up the good work!... Read more
Landlord
31st Jan 2023 (1 year ago)
S Behera
I have been renting flats in Canary Wharf using Franklyn James from a while now and it has been the easiest agency to deal with. They have professional right from the start, onboarding to handling issues. A great thanks to Gary and team as well for being helpful and kind in every aspect.... Read more
Tenant
31st Jan 2023 (1 year ago)
Sophia
James was really excellent with us. Attentive and quick to resolve an issues we had. Great experience with him overall!... Read more
30th Jan 2023 (1 year ago)
M Cheung
Use them for managing my rented place.
Tanzila who is property manager does a great job in following up all queries. Would recommend... Read more
Tenant
30th Jan 2023 (1 year ago)
M santis
Tanzila has been professional, responsive and very knowledgeable. Having relied on her for the past 3 years for the rental and management of our flat, we feel secure with her advice and guidance and do not hesitate to recommend her to others.... Read more
Landlord
29th Jan 2023 (1 year ago)
Beant
Great service and quick to sort things out! Danny has been very open and transparent throughout the letting process and has ensured any problems with the rental property are sorted.... Read more
Tenant
28th Jan 2023 (1 year ago)
M Chaabouni
Very professional and helpful. I am happy with their service.... Read more
27th Jan 2023 (1 year ago)
Y Ndowa
Franklyn James have been managing the letting of my property for a number of years. Great people & very professional. A specific mention for Property Manager Tanzila Arefin who is always on hand to support myself or my tenants and overall, takes a lot of the lift off of my shoulders but keeps me up to speed every step of the way.... Read more
Landlord
27th Jan 2023 (1 year ago)
S S
They have been managing the letting of our flat for the last over 2 years and have done an excellent job. Tanzila Arefin, our property manager, is always prompt in dealing with any queries from the tenants or us and is a pleasure to deal with.
I highly recommend their services.... Read more
Landlord
26th Jan 2023 (1 year ago)
S S
Tanzila has been very helpful... Read more
26th Jan 2023 (1 year ago)
M Mlt
We've been renting with Franklyn James for the past year and just renewed our tenancy for another year. Tanzila is looking after us and has been very helpful negociating our new tenancy agreement. She has assisted us in the discussions with the landlord, was very transparent throughout the process and thanks to her we've had a good outcome. Very few agency will defend their tenants' best interests like that, especially with the current housing market in London and the overall increase in prices. Would definitely recommend Franklyn James!... Read more
Tenant
25th Jan 2023 (1 year ago)
E (Elsag)
I am enjoying a tenancy with Franklyn James for almost a year, and it's been my best experience in London. Tanzila has been really helpful, and she is always quick to solve tricky situations. She is a true asset to this agency and I can only highly recommand.... Read more
Tenant
25th Jan 2023 (1 year ago)
W Power
I have used Franklyn James to manage property for a number of years. They are extremely reliable and are always available to resolve any issues. I also found them reasonably priced compared to other firms.... Read more
Landlord
25th Jan 2023 (1 year ago)
J Ince
FJ has managed my rented property for me for over 7 years and Gary in particular does an outstanding job, very proactive and responsive. A great option for any landlord looking for managed services.... Read more
Landlord
25th Jan 2023 (1 year ago)
Patience
As a tenant renting at my address for almost a decade now, I would highly recommend Franklyn James.
They are very professional and super efficient with quick response times.
Gary, my contact at Franklyn James is very helpful and never fails to provide a quick turnaround - from making initial enquiries to managing call outs.... Read more
Tenant
25th Jan 2023 (1 year ago)
A trivyza
Danny helped us a lot to find to rent the flat we wanted quickly. He liaised with the landlord to meet our needs and make the process smoother and much quicker than we anticipated. We are very happy that he listened our needs and worked with the landlord to meet them. Thank you Danny... Read more
Tenant
24th Jan 2023 (1 year ago)
O Ignat
Thank you Tanzila for all the immense help over the past year, for the patience, communication and understanding. Working with agencies can be really hard for tenants, so it's brilliant to find someone as personable as Tanzila.... Read more
Tenant
24th Jan 2023 (1 year ago)
L Henry
Tanzila is amazing! So professional and always tries to help. Definitely would recommend.... Read more
24th Jan 2023 (1 year ago)
I Hussain
Always a pleasure working with FJ, as a contractor my payments are always on time. We always try leaving tenants happy. No problem is to big or to small. Tanzila always seems to go above and beyond to ensure all tenants are left happy.... Read more
23rd Jan 2023 (1 year ago)
W Chong
Franklyn James has been managing our apartment for almost 4 years now and we have been very please with them, especially Gary, who is the agent who communicates with us regularly regarding the rental tenancy and tenants. Hopefully will continue to use Franklyn James as our Estate agent. Thanks.... Read more
Landlord
23rd Jan 2023 (1 year ago)
M Smith
Franklyn James have been managing my apartment for the past 6 years; Gary is always great, responsive and reliable.... Read more
Landlord
23rd Jan 2023 (1 year ago)
M H
Many thanks to Tanzila that she has been dealing with many of my enquiries and issues. Her responses are always clean and clear, really good to communicate with. She is experienced and helpful!... Read more
22nd Jan 2023 (1 year ago)
T Singh
Tanzila from the agency has been my property manager from last 18months and I appreciate how responsive, and pro active she has been. Always find and suggest logical solution if there is any issue. Overall a great experience working with her so far... Read more
Landlord
21st Jan 2023 (1 year ago)
M Klaff
Tanzila and the team at FJ have been brilliant from the start. They have been extremely helpful and quick to respond and always provide very good service. Thank you!... Read more
20th Jan 2023 (1 year ago)
P Webster
FJ very reliable company. Tanzila extremely good. Keeps me informed when needed and gets the job done when required... Read more
Landlord
20th Jan 2023 (1 year ago)
D Lourenço
We have been under their care for over 3 years and counting. Brilliant customer service and friendly staff. Would recommend.... Read more
20th Jan 2023 (1 year ago)
L Forde
Danny has completely transformed the opinion I had of London letting agents. He recently helped my fiancé and I secure a flat in Wapping. The process of renting through Franklyn James was surprisingly easy and trouble free. Particularly commendable was the offer-making process which was clear, simple and honest. For his part, Danny was efficient and effective. He dealt with our queries efficiently, always providing excellent customer service.... Read more
Tenant
20th Jan 2023 (1 year ago)
K Matthies
FJ has been managing my property for 6 years. My property Manager Tanzila Arefin in particular has been a real rockstar. Extremely responsive and a true partner in getting the most value out of my investment. I look forward to a long continuing relationship.... Read more
Landlord
20th Jan 2023 (1 year ago)
A Khan
I had such a great experience dealing with Tanzila, I had so many questions regarding my property and she handle it with such professionalism and didn't get annoyed with me...... Read more
19th Jan 2023 (1 year ago)
M Papapetrou
I have been using Franklyn James to manage my properties for years. They extremely professional and also have very reasonable fees. I would recommend them to anyone, they are always there to support you, either as a tenant or owner. Full stars.... Read more
Landlord
19th Jan 2023 (1 year ago)
Mehrdud
I have been using Franklyn James for a few years to rent out my flat. Their service has been great! I had 3 tenants through them and every time I had great experience with the tenants and also service provided by Franklyn James.... Read more
Landlord
19th Jan 2023 (1 year ago)
I Nemes
Tanzila from Franklyn James is a great agent.
She is very kind and gave a 5 star service for me as a tenant since 2019.
I can recommend her anyone who is looking for a new home as a tenant in London.
Very quick response and solution for any kind of problem during my tenancy.... Read more
Tenant
19th Jan 2023 (1 year ago)
G granata
Been a client for 10 years very happy with all aspects of managing property. Pleasant and prompt response to any problems.... Read more
Landlord
19th Jan 2023 (1 year ago)
J Wells
(Translated by Google) Tanzila Arefin
Property Manager
(Original)
Tanzila Arefin?
Property Manager... Read more
19th Jan 2023 (1 year ago)
J Penna
Excellent customer service.
Had a really positive experience finding a place to rent and contract agreement.
Since then, Gary has giving all necessary support, always available to help with any issues and very quick in responding.
We would be happy to recommend Franklyn James to our families and friends.... Read more
Tenant
18th Jan 2023 (1 year ago)
J Milton
Selling the flat was a frustrating experience. Fortunately James Cooper was on hand - very proactive definitely not reactive - and kept us regularly informed. He was very active in liaising with our buyer and both sets of solicitors.... Read more
Seller
18th Jan 2023 (1 year ago)
J Robin
Have been renting through Franklyn James for almost 2 years now and it's been a smooth ride from day one. We've had great support overall. Marc helped us with the initial viewings and contract agreement. Since then, Gary has always been available, attentive and quick to sort out any day-to-day matters or occasional issues. Definitely recommend them!... Read more
Tenant
18th Jan 2023 (1 year ago)
R Atherley
Thank you Gary for all your help and willingness to assist.... Read more
18th Jan 2023 (1 year ago)
J Cai
Gary has been super helpful throughout my tenancy, always gave me timely and clear response with my enquiries.... Read more
Tenant
18th Jan 2023 (1 year ago)
L Nguy?n
Recently worked with FJ. The team was very helpful and made the process smoothly. Tanzila is the property manager. She is very friendly and deals with all issues fairly quickly.... Read more
18th Jan 2023 (1 year ago)
C Santis
Have been dealing with Franklyn James since 2014 and the service in securing tenants and managing our property is excellent. Highly recommended. In particular I would like to praise Ms Tanzila Arefin for her professionalism and promptness.... Read more
Landlord
18th Jan 2023 (1 year ago)
M Smith
Excellent service and experience, very professional and have had no issues in my 4+ years of tenancy. Highly recommend!... Read more
Tenant
18th Jan 2023 (1 year ago)
A Rahman
Staff member Ria is very helpful and gets things done back to back when working. Great mannered staff member and patient!... Read more
18th Jan 2023 (1 year ago)
N Poldermans
We worked with Franklyn James when renting our property and they were a joy to work with. My experience with Tanzila, who was responsible for our property, was perfect and she is easily the best property manager I have ever worked with. She was quick to reply, friendly and professional, and extremely good at problem solving. I can highly recommend Frankly James to anyone looking for a property letting/selling partner!... Read more
Landlord
18th Jan 2023 (1 year ago)
N Burger
I have used Franklyn James for a while to manage two properties and always found them helpful and their staff responsive and proactive.... Read more
Landlord
18th Jan 2023 (1 year ago)
N Deakin
I've had my property managed by Franklyn James for almost 3 years now. I only have good things to say about them - they are responsive, thoughtful and knowledgeable. Tanzila and the team are great. Highly recommended.... Read more
Landlord
18th Jan 2023 (1 year ago)
P Singh
Franklyn James manage our property and we have had the best experience , no hassle property management services from them ????????... Read more
Landlord
18th Jan 2023 (1 year ago)
J Delgado
Tanzila has been amazing as my ongoing bridge between the landlord and myself. I am happy with the agency and my time at my new flat has been smooth... Happy flat, happy me :)... Read more
Tenant
18th Jan 2023 (1 year ago)
E Gilfillan
Gary always does a great job, very helpful and professional... Read more
18th Jan 2023 (1 year ago)
M quagliariello
After more than three years using Franklin James, I can confirm they are super efficient and responsive. They manage my property and I have never had any issues. Very happy to work with Gary and his team.... Read more
Landlord
17th Jan 2023 (1 year ago)
A PRASAANTH
Was a smooth experience dealing with Franklyn James in finding my rental home. Danny (Assistant Lettings Manager)
was enthusiaistic and kept me informed at every stage from viewing the property to the offer finalization process . Ria (Property manager), has always been reacheable and quick in responding to any queries.... Read more
Tenant
17th Jan 2023 (1 year ago)
B Rankin
Can highly recommend James. He was a pleasure to deal with from start to finish and had huge patience - which he needed for this first-time buyer!... Read more
Buyer
16th Jan 2023 (1 year ago)
O Nicolaides
We worked with Frankly James Limehouse, who assisted us in renting out our next flat. James was a star and was very helpful in all steps of the way! Will definitely recommend!... Read more
Landlord
16th Jan 2023 (1 year ago)
M Walsh
James was proactive, helpful and great at making sure the process kept moving by chasing up the relevant parties when necessary. He went above and beyond to make sure we completed as promptly as possible and we’re really happy in our new home!... Read more
Buyer
16th Jan 2023 (1 year ago)
? ????????
Great agency, Danny was very professional and helpful. Highly recommended... Read more
16th Jan 2023 (1 year ago)
C Home
I recently used Franklyn James services to find me a tenant for my soon to be vacated property. As a landlord who lives overseas it's important for me to work with competent people I can trust, who will look out for my best interests. On this occasion Danny from Franklyn James managed the process. He provided good advice about when to market the property, expected rental value, and having agreed to his suggestions, he secured a large number of viewings in a short period of time, and quickly found me new professional tenants. I am very happy with the efficiency of the service, and the agreed rental income. I've used other estates an agents in the area in the past, but feel the level of professionalism at Franklin James greatly exceeds their competitors.... Read more
Landlord
14th Jan 2023 (2 years ago)
S _
I was very lucky to have been working with James , he was always very attentive and very responsive to my requests and questions, thanks to him I have managed to find an apartment that fully suits my needs and budget ;) thanks James... Read more
Tenant
14th Jan 2023 (2 years ago)
M Jordan
Used FJ for twenty years, always outstanding service and quality advice. Would highly recommend them to anyone.... Read more
13th Jan 2023 (2 years ago)
A Dosani
Have been dealing with Franklyn James for over 5 years. Service is excellent. They are very professional in the their dealing. All staff members are always there to help. Excellent value for money. Highly recommended. Special thanks to Gary for his professional and impartial opinion. He is very kind and goes out of his way to help all the times.... Read more
13th Jan 2023 (2 years ago)
M Spiers
Great agent that we have now had for over 10 years to let our property. Always on time, always respond quickly and professionally. Our tenants have always been happy and great too" Hope to be with them another 10 years!... Read more
Landlord
13th Jan 2023 (2 years ago)
M Ainslie
Great experience with them. Met with Danny King for a flat viewing, he was very open about the process and we managed to secure our flat the same day.... Read more
Tenant
12th Jan 2023 (2 years ago)
V Guidotti
Excellent job!
I have been a tenant for about 10 year and I have been impressed with Franklyn James service. Very professional.
They have always replied to my queries promptly.
A big thank you to James that did a great job!... Read more
Tenant
12th Jan 2023 (2 years ago)
M Richardson
James was very professional and helpful! Once we found a flat, he made sure our offer was quickly received by the landlord and we had an answer later that evening. The team was very efficient in handling all the paperwork and any questions which we had.... Read more
Tenant
12th Jan 2023 (2 years ago)
M Osman
Danny helped me and my girlfriend find a flat in the area, he was extremely helpful with the whole processed and was super quick and efficient at getting everything sorted. Glad we chose to find a property with Franklyn James as they have been very helpful. I would definitely recommend their services.... Read more
11th Jan 2023 (2 years ago)
T Tenev
Selling a property in London is a tough process! Inga and Mark did it for me! It was very difficult, but thanks to their relentless and hard work the sale went through and we completed successfully. I am very happy with their service and would not hesitate to recommend them to all of my friends(which I did already).
Thank you guys!... Read more
Seller
11th Jan 2023 (2 years ago)
K Balu
I was a tenant for almost 2 years and I received great service and support from them. I want to really appreciate Tanzila for being very kind and helpful.... Read more
Tenant
27th Sep 2022 (2 years ago)
P dua
This review is for Franklyn James Westferry Road. We have a very bad experience with them. They are not patiently listening to the issues. For an instance ,dishwasher stopped working and after 3-4 days of chasing them, they replied that Dishwasher is not an essential appliance, nonetheless engineer will call you. They are quite rude when you call them to understand any issue eg. I called them for TV Licensing and they didn't answer my query with grace. We really made a mistake by renting a property through them.... Read more
Tenant
18th Aug 2022 (2 years ago)
L Cz
Non responsive (or selective as to which email they reply to, which amounts to the same)... Read more
5th Aug 2022 (2 years ago)
L Locks
Worked with FJ estates for years as a services provider and always found them to be proactive in repairs. Great local company.... Read more
24th Jun 2022 (2 years ago)
M Lena
Over the two years tenancy with Franklyn James we've had a really positive experience. Our property manager, Gary Atkins, has been incredibly communicative and on top of everything we asked, from repairs to general inquiries. We will definitely miss him now that we have to move!... Read more
Tenant
9th May 2022 (2 years ago)
P Morrow
Hello, Inga at Franklyn James did a remarkable job restoring my worn property for rental. She is extremely positive, proactive and professional. I would highly recommended Franklyn James to landlords.... Read more
Landlord
10th Oct 2021 (3 years ago)
B Carpenter
I just rented my property through Franklyn James for a 2nd time and dealt with Danny King on this occasion. They did a great job again, securing a good off quickly and with minimum of fuss. The whole team are friendly and responsive and I would be happy to recommend them to a friend.... Read more
Landlord
3rd Sep 2021 (3 years ago)
D Hanley
Danny was very professional and helpful throughout the flat identification and moving in process. He responded promptly and in detail to all my questions and was very helpful in ensuring I was able to move in on my preferred date. I would highly recommend working with him for your flat search!... Read more
Tenant
3rd Sep 2021 (3 years ago)
J Cortes
We recently moved into our lovely new flat and Danny was very helpful and friendly throughout the process. It was easy to communicate and response time was good. Tanzila so far has been friendly and helpful with new bits that need to be done around the place... Read more
1st Sep 2021 (3 years ago)
E benettin
After months and months of struggling with the flat search, we were able to find the perfect place through Franklyn James, especially thanks to the help of the lovely Danny! He really made the whole process so seamless and easy, we saw the flat one day and a few days later we had the contract!
Really great service!
Highly recommended!!... Read more
Tenant
7th Jul 2021 (3 years ago)
N Harris
I recently contacted Franklyn James about my intention to rent out my vacant property. It was a Saturday, and I had no expectations of hearing back that day. But that same day a manager from Franklyn James, Inga, called and arranged to visit my property. She provided a rental valuation, gave me a run-down of the services Franklyn James offer, and useful information about the current market. I had spoken to other agents during my research, but after learning all Franklyn James had to offer, and experiencing the honesty and professionalism, I had no hesitation in opting to use their service over the others. Within days my flat was on the market, and they had found me a tenant. Highly recommend for other landlords.... Read more
Landlord
28th May 2021 (3 years ago)
P Cibulskis
By far the best agency I dealt with in UK.... Read more
28th May 2021 (3 years ago)
P Lekhi
Franklyn James was especially helpful in helping me get my first accommodation when I moved to London. Their agents were patient and considerate during the viewing but I must specifically commend Gary Atkins (Property Manager), who is always available and prompt to respond to any queries. Gary has been so exceptionally helpful and kind during my stay so much so that I am hopeful to continue my tenancy with Franklyn James going forward.... Read more
Tenant
25th May 2021 (3 years ago)
Franklyn James & Co in Limehouse have been my agent for 7 years and I’ve found them to be a great team. They’ve found me good tenants and I’m very impressed by the way they look after both the tenant and the landlord. If anything goes wrong with my property they contact me immediately and, most importantly, offer a solution. They are a delight to do business with - very personable and efficient - special mentions to Gary, Joanna and Tanzila who have made being a landlord look easy! Well done guys.... Read more
Landlord
25th May 2021 (3 years ago)
L Martin
I went through the process of renting a property with Franklyn James and was really happy with the service throughout. Antony helped me to secure the flat promptly, answering all questions and even replying to emails on his day off which I really appreciated. Denisa is currently managing the property I'm renting and she has always been very responsive, helpful and kind, I've had a great experience so far and hope to continue renting with them long term - Thank you!... Read more
Tenant
23rd May 2021 (3 years ago)
K Taing
Frankly James have been one of the best property management agencies I've dealt with in Canary Wharf area. They are responsive and maintain regular communication.
Tanzila in particular has been a pleasure to deal with. She was able to resolve a difficult end of tenancy issue quickly by proactively looking into past evidence to substantiate claims.
I would highly recommend this agency and team.... Read more
Landlord
11th May 2021 (3 years ago)
N Lau
I have been using Franklyn James to manage my rental properties in the Canary Wharf area for over 10 years now. I have found Gary, Lee and the rest of the team to be super efficient from locating a potential tenant in a timely manner to managing any property issues. Being an overseas landlord and especially with the time difference, they have been very responsive to requests so that matters are dealt with quickly. They are also very knowledgeable on any industry changes and willingly provide advice and reminders on requirements. Overall, a great team providing excellent service.... Read more
Landlord
10th May 2021 (3 years ago)
M Gatelyte
Tanzila is an amazing property manager. So happy to have her as our main contact!... Read more
Tenant
5th May 2021 (3 years ago)
F Rivett
Gary and the team at Franklin James have always been quick to respond and helpful throughout our tenancy. Initially upon arrival there were issues with the property due to the previous tenancy, these were highlighted and swiftly sorted out. Since then communication has always been easy and responsive, happily recommend.... Read more
Tenant
23rd Apr 2021 (3 years ago)
P S
Very professional and reliable agency. Tanzila was quick and responsive with my queries. Definitely recommending this agency.... Read more
23rd Mar 2021 (3 years ago)
R Pond
Responsive and speedy! I used Franklyn James to purchase a property, all communications were clear and extremely timely from Khoa our estate agent. I would highly recommend them and was really happy with their service.
The only improvement I think could be made is on the completion side- as a first time buyer or anyone purchasing a property it's a HUGE achievement and often very exciting. When I went to get the keys they were handed over in an envelope through the doorway of the estate agent and it just felt a little bit of an anticlimax for such a hugely exciting life event. I'm not expecting all bells and whistles by any means but if there was something Franklyn James could do to some how make their customers feel valued and special at this point it would probably help with retaining them in the future.... Read more
Buyer
11th Mar 2021 (3 years ago)
C Nandy
Very happy with the support received from Tanzila. She was swift and good in finding favorable solution.... Read more
10th Mar 2021 (3 years ago)
O Patel
Franklyn James are second to none when it comes to property management, they have great team in place and would recommend any landlords to manage their properties.
Tanzila, Denisa and Gary are experts are their trade.... Read more
Landlord
26th Feb 2021 (3 years ago)
G Kibria
Hungry for a little bit of money. Lied for a little bit of money.... Read more
10th Feb 2021 (3 years ago)
S Bhardwaj
Very unprofessional, rude and unhelpful!... Read more
16th Oct 2020 (4 years ago)
Frankly James were welcoming at the beginning of our tenancy but this is where their professionalism ends. Once they get you to sign a tenancy agreement, it’s better if you don’t ask any questions but keep paying (high) rent. They will hold your deposit which means that they have leverage and will use it to squeeze every penny. Please avoid this letting agent at all cost!... Read more
Tenant
27th Mar 2020 (4 years ago)
R Walker
My wife and I used Franklyn James to market and sell our property in Bow. We were very impressed with the service we received. Lee and Antony were very responsive, pro-active and diligent throughout. I would have no hesitation recommending the firm.... Read more
Seller
25th Oct 2019 (5 years ago)
S xx
I have been a customer of Franklyn James for four years now in the capacity of Landlord. They have been a pleasure to deal with always efficient, courteous and friendly. The service when tested has delivered, if there has been problems within the property thereby giving any Landlord peace of mind that the relationship between landlord and Tenant will be protected.... Read more
Landlord
26th Sep 2019 (5 years ago)
R bhatia
Great experience as a landlord. The team were efficient, friendly and helpful. They found great tenants for my apartment and everything has gone very smoothly. Highly recommended.... Read more
Landlord
24th Sep 2019 (5 years ago)
J Collyer
I've been living in a property managed by Franklyn James for just over 2 months now and I have been impressed with the level of service this company provides. Antony Cope was upfront, frank (please excuse the pun), and enthusiastic and helped myself and my flatmate set up in the flat. Gary Adkins then took over after we had fully moved in and has been attentive and quick to respond to any issues that we have had. Would recommend Franklyn James in a heartbeat!... Read more
Tenant
18th Sep 2019 (5 years ago)
J Chen
As a landlord with multiple properties in the South east region, I can honestly say that Franklyn James has one of the best letting management team (lead by Lee and Gary). I can trust them fully in managing my property and always provide me with competitive quotes when it comes to repair and maintenance. Excellent service all around.... Read more
Landlord
3rd Sep 2019 (5 years ago)
J Vindeirinho
They helped me find a good flat in a really good area, at a price way bellow the average. I was out of the country at the time and the whole process was straightforward and easy, from exchange of documents to a Skype visit of the house. Lived in that flat, managed by them, for 2 years. Always prompt, always quick to arrange for repairs. I would recommend them in a heartbeat :)... Read more
Tenant
12th Jul 2019 (5 years ago)
F Santos
I am very happy with the service that Franklyn & James provided to us. We rented a flat from them and were in the property for just over two years. They were professional throughout our tenancy . Communicating with them is easy and they respond promptly. Gary in particular, was very helpful and dealt with any issues or inquiries quickly. From signing the tenancy to the processes of returning the deposit, we had no issues. I have no hesitation in recommending Franklyn & James.... Read more
Tenant
23rd May 2019 (5 years ago)
J H
Franklyn James management is terrible!
Highly not recommended ! They just disappear when we need help!
Dovile and Fiona did't reply to our messages when our boiler stopped working this winter - they didn't reply when our neighbor complained about having water dropping from their ceiling - They prevent other services (repair and inspection contractors) to do their work properly by providing them with incomplete set of keys.
Franklyn James where are you?... Read more
Tenant
9th May 2019 (5 years ago)
S Tzenov
I have been using Franklyn James’ services as a landlord for about ten years. They have always been very professional and knowledgeable. During the process of the last tenancy change they proved again their efficiency. Special thanks to Antony and Lee (and the rest of the team). Highly recommended.... Read more
Landlord
6th May 2019 (5 years ago)
N Parton
Franklyn & James were professional throughout my tenancy with them. In particular, Gary was helpful and responded to any issues or inquiries quickly. I encountered no issues from signing the tenancy to the processes of returning the deposit and would recommend people consider letting a property through Franklyn & James.... Read more
Tenant
2nd May 2019 (5 years ago)
F James
Franklyn James have managed our flat for a number of years and they have been excellent. Always helpful, friendly and professional, I have nothing but praise for them. They have sorted out problems quickly and efficiently and have been very easy to communicate with. I would have no hesitation in using them for any future work.... Read more
Landlord
5th Apr 2019 (5 years ago)
B G
Franklyn James have managed two of my properties over the last four years. I have frequently dealt with Gary Atkins and Lee Alter and found them to be very polite, efficient and professional. I can also say the same about the other staff I have dealt with.
Payment of rent is timely and any queries are dealt with efficiently.
I would highly recommend them.... Read more
Landlord
12th Mar 2019 (5 years ago)
A Lewandowska
Saw multiple flats with Lee Alter of Franklyn James. The most professional estate agent I have met in the process of looking for a property. He was polite and always punctual. I'd highly recommend them.... Read more
22nd Jan 2019 (5 years ago)
C Sajawal
Pleased with the service. Always willing to go the extra mile for all. Will be using again.... Read more
26th Oct 2018 (6 years ago)
M Hussein
My son had to rent a property for a short term, on an emergency basis. Franklyn James helped out in all ways possible... Read more
Tenant
16th Sep 2018 (6 years ago)
J Gadar
We have worked with this company for 2 years now. in this time, we have found them to be very professional and knowledgeable.
I would recommend them... Read more
1st May 2018 (6 years ago)
A Cruz
These guys treated us like delinquents once they take the deposit from us. Their aim then is just see you leave at the end of the tenancy since they will charge new fees to the next tenant. They will not allow you to talk with the landlord (the name is not even in the contract). They will not take care of anything since they want you to leave as soon as possible. They will charge you for any service, reference letters etc, even the copy of the keys (and it will not be cheap). They will not answer to you emails and even if you go to their office in person you will be treated as a delinquent. Absolutely disgracefull.... Read more
Tenant
15th Jul 2017 (7 years ago)
R Dodds
Excellent service, listing my property with them was easy and I've had many enquiries already.... Read more
17th Jul 2015 (9 years ago)
L Cliff
Absolutely disgraceful once they'd received our money. ... Read more
1st Oct 2014 (10 years ago)
H Mohammad
Terrible customer service. As many other estate agents they stopped working once they secured my deposit.
Terrible communications, I had to chase up almost everything, no repairs were made, I didn't get my contract until the very last day and now have to reorganize the entire flat as the painters have to paint the flat 2 weeks after I moved in instead of before.
Avoid....
TL DR: TERRIBLE CUSTOMER SERVICE, LACK PROFESSIONALISM... Read more
4th May 2014 (10 years ago)