T Lace
Not many make the top spot but these bois at HMT saved me a seat ??
Out Rated by the Big Cheese of Out Brushed himself ????????
Let's Goooooo ????... Read more
27th Sep 2024 (20 weeks ago)
C Newman
HMT have gone above and beyond to source properties for our serviced accommodation business in Cheltenham. Kim and Sam have been instrumental in finding quality and best located properties for us, assuring Landlords that they are in safe hands renting to us and supporting us from start to finish in getting the properties ready for guests. Sam also takes exceptional professional marketing photos for us too. Sam is always there to help with whatever we need, whether we call him or pop in to their friendly town centre office. As Company Let tenants of 4 HMT Managed properties, we cannot fault their service in all aspects of Letting & Property Management. Taz & Charlotte - Out Serviced Ltd <3... Read more
Tenant
27th Sep 2024 (20 weeks ago)
A Moore
This is the best letting agency I have ever used. Kim and Sam provide a wonderful experience and I can’t recommend them enough. I locked myself out once (what an idiot), they were there in seconds! I wouldn’t go with anyone else now... Read more
Landlord
27th Sep 2024 (20 weeks ago)
V West
The best experience I’ve had with a sales & lettings company to date. The team are incredibly proactive, and every issue I’ve experienced with the property has been resolved promptly by the maintenance team. I’ve lived in two different properties managed by HMT, and have only had great experiences. They are very communicative and responsive, and never leave an issue unresolved. I’d definitely recommend using HMT to anyone looking to buy, sell or rent in the Cheltenham area!... Read more
Tenant
27th Aug 2024 (24 weeks ago)
M Wawelage
This is the worst letting agent I have never ever experienced during my 15 years rented life in UK. Mr Kim is the Owner of the agency who is very rude man never respect the tenants. His son is behaving very politely and respect the tenants better than him. But you must Stay away from this suit boots thieves, they never refund your deposit.
In my case they didn’t decorate my rented property during the last 4 years and finally when I am leaving, they didn’t refund the deposit and tried to keep the deposit to redecorate the house. They never ever redecorate the house, and asked me to do it when I’m leaving. Photos are attached bellow to show the condition of the house during my rented period.
Finally I made a dispute from the DPS and managed to get my deposit back. Thanks for the Deposit Protection Scheme. Hope this review will help others to protect their Deposits.
God bless you !... Read more
Tenant
20th Jul 2024 (6 mo. ago)
C Miller
Great agents to work with. Highly recommend... Read more
24th Jun 2024 (7 mo. ago)
H Robins
Me and my partner started looking for our first apartment within weeks HMT had us looking around perfect first home. We’ve now moved in a love the property and couldn’t thank HMT enough , especially Sam who provided amazing customer service. If your in the Cheltenham area and need property services HMT are the best... Read more
Buyer
14th Apr 2024 (9 mo. ago)
P In
Best letting agent ever! Kim, Kimberly and Janine were very patience with me and ensured everything was processed super quick! They have answered all of my questions without any hesitation and I managed to get a lovely flat thanks them :)... Read more
Landlord
16th Nov 2023 (1 year ago)
L Strauss
I have had the pleasure of dealing with HMT for over 15 years. The service that Kim and the team have provided have in my experience been second to none.
Efficient , professional and on the ball is how I would best describe them . And this was reflected in the sale of my flat that Kim the owner and Nick from sales worked so hard to get through the line .
I cannot Thank you both enough for delivering on a sale that was challenging to say the least . All the best and I look forward to many more experiences working together in the future - Louis... Read more
Seller
1st Nov 2023 (1 year ago)
S licious

We were made to wait just under 5 months for a tap to be fixed which, by the way, took no more than 30 mins to replace. The tap was barely if at all secure to the counter.
Trying to blame us for damage which was present prior to our arrival, mould on the wall which we were told wasnt to affect anything post tennancy. We were told the windows were to be sorted/fixed as condensation was in the window (between glass layers).
We were promised new chairs, the ones that were offered had damage from general wear and tear. Trying to pin the blame on us for something we didnt even do.
Claiming any and all areas are poor quality. We cleaned the flat to the standard we saw it in on move in day. Part of a wall in the bathroom had paint peeling off it, peeling paint in a property the size of uni digs at the price of 775PCM.
We tried to clean the mould from all areas accessable within reason and it was clear the mould has beeb present for a longer time than our residency.
Very unhelpful people. Stated we needed a professional cleaning company when realisitically the 775PCM can easily be more than sufficient to pay for this post tennancy.
Btw 775 didnt include internet tax tv gas or electric. Most properties for that price incude extra things.
Im still trying to contact them if anything uve said is being considered. Yet again no response and very unhelpful.
TLDR:
Ages to fix stuff
Pinning blame on us for things they should be dealing with.
Unhelpful.... Read more
Tenant
3rd Aug 2023 (1 year ago)
V Lauwerys
After renting from them for a year, my opinion has changed. They took 5 months to fix something that took 30 minutes. I was told when viewing the property that the dining table chairs would be replaced before moving in. Unfortunately, this was not the case they are still in the same peeling state as the day I viewed the property.
They are not a great letting agency from a tenant perspective they were often so unhelpful and took ages to solve any maintenance issues within the property.
They are a joke.... Read more
Tenant
3rd Aug 2023 (1 year ago)
J Davies
I was totally impressed with everything from start to finish. Nick, Katie & the team at HMT were fantastic at every point. They are without doubt the BEST Lettings Agency I have ever dealt with. I would recommend them highly to everyone.... Read more
Landlord
4th May 2023 (1 year ago)
C Ford
HMT helped us find our first home together. All the staff we dealt with were very friendly and polite. Also quick to answer any additional questions we had. Would definitely recommend!... Read more
Buyer
10th Feb 2023 (2 years ago)
O Fox
We couldn’t thank HMT enough for all they have done with our house sale. Nick has gone above and beyond throughout and has delivered from start to finish. Everything ran so smoothly with a personal touch. Get in touch with HMT if you want an honest company who will look after you throughout. Thank you for everything guys.... Read more
Seller
23rd Jan 2023 (2 years ago)
J holland
I can highly recommend HMT Sales & Lettings - Nick Lake was my estate agent for a recent property sale and he was fantastic. Efficient, helpful, always prompt to respond to emails and texts and overall provided a very high standard of service and professionalism. I was very happy with the outcome of the sale and attribute it’s success to Nick’s hard work.... Read more
Seller
17th Jan 2023 (2 years ago)
J Mockett
Fantastic service, Nick was very helpful and proactive. We completed within 5 weeks from our first viewing, couldn’t recommend HMT highly enough... Read more
Buyer
17th Jan 2023 (2 years ago)
L Bond
HMT is a small, friendly team and everyone I've dealt with is clear in what they are doing. They are very efficient and get things done without a fuss.... Read more
7th Nov 2022 (2 years ago)
A Mundinano
Nick was excellent at keeping us up to date during selling and Kim was a great agent when we were previously renting our house. Thank you HMT.... Read more
Seller
7th Nov 2022 (2 years ago)
J Mundinano
Excellent service from Nick & Kim... Read more
25th Oct 2022 (2 years ago)
C Sutinkat
Professional, friendly and fantastic!... Read more
4th Oct 2022 (2 years ago)
B Williams
All-round great service! Polite, friendly and efficient. Nick kept me up to date, followed up when necessary and kept everything simple for me. would highly recommend.... Read more
28th Sep 2022 (2 years ago)
M Solutions)
Wow! I was not expecting that sort of personal drive and commitment but that’s exactly what I got from HMT. Nick Lake took every concern of mine and dealt with it professionally, calmly and sorted things out as soon as they could be done.
Being autistic means I can get very stressed and moving house is as we know one of the big ones for inducing stress.
I am sat here in plenty of time to move into my next home with days to spare and everything signed and sorted. Just the keys to collect.
A big thank you to Nick and the wider team who were all superb, helpful and genuinely wanted to help me get everything sorted out and ready in time.... Read more
Tenant
28th Sep 2022 (2 years ago)
C Linton
Nick from HMT was a calming influence during the usual associated problems involved with selling a house. From the onset, his knowledge of the market was excellent, showing empathy and confidence right up to completion made the whole process a smooth transition. Highly recommended. Thanks Nick and HMT.... Read more
Seller
24th Sep 2022 (2 years ago)
S Dev
The staff are really nice, you do a mini questionnaire via email so the landlord has a complete picture. I don't normally enjoy talking to estate agents but for the few times I've spoken with them, I've been impressed with how they talk to tenants.... Read more
Landlord
23rd Sep 2022 (2 years ago)
K A
Just moved into a new home I purchased through HMT. From start to finish Nick and the team were really helpful, communicative, and proactive at chasing things up when they needed to be. I have no intention of selling for years, but when the time comes I'd have no hesitations about working with them again. Thanks guys!... Read more
Buyer
22nd Aug 2022 (2 years ago)
B Burn
Nick delivered fantastic customer service when it came to selling my property. He provided the personal touch, and provided transparent communication throughout the process. I would recommend HMT Sales & Lettings when it comes to property sales.... Read more
Seller
19th Aug 2022 (2 years ago)
H Ramnarine
We have been with HMT for 20 years and have had nothing but excellent service. Everything is done in a timely manner and communication is great. Highly recommended.... Read more
8th Aug 2022 (2 years ago)
S Parry
Had a great experience with HMT. Would definitely recommend them!... Read more
22nd Jul 2022 (2 years ago)
S Margetts
Fantastic experience, very professional and efficient. Stress free simple application. The welcome gift pack was a lovely addition. Thank you... Read more
22nd Jul 2022 (2 years ago)
T Pawley
The team at HMT sales & lettings were very helpful and professional. Throughout the process of moving into our new flat they were efficient and easy to communicate with. It made the move enjoyable and a lovely experience... Read more
22nd Jul 2022 (2 years ago)
C Chandler
Staff are absolutely amazing very helpful and friendly ????... Read more
12th Jul 2022 (2 years ago)
J harris
Excellent company, myself and my girlfriend recently starting renting through HMT. As a young couple we faced a few issues while trying to find a property through other company’s but HMT was fantastic, our agent Jayne made us feel really comfortable and happy throughout the whole process. Couldn’t recommend a better letting company :)... Read more
21st Jun 2022 (2 years ago)
S Hadden
Nick has been very professional, friendly and responsive throughout our purchase. Great communication and always happy to talk things through on the phone and give advice. He's kept us updated every step of the way. I would certainly recommend HMT to others.... Read more
Buyer
25th May 2022 (2 years ago)
O Brushed
I am a painting and decorating contractor in Cheltenham and have been completing projects for HMT for the last 18 months. I am one of their main contractors. As a team, we enjoy doing projects for this company as they're a professional business with friendly and punctual team members.
I would highly recommend this company to anyone looking to buy or rent a property.... Read more
8th Apr 2022 (2 years ago)
C Thompson
I have recently moved into my new property and have found the staff to be very professional and extremely pleasant.The whole process was extremely smooth so a big thumbs up to all the staff.... Read more
17th Feb 2022 (2 years ago)
M T
The best property agency I have rented from. Always fast and responsive to any query and went absolutely above and beyond to help going the extra mile at all times. Could not recommend them enough.... Read more
Tenant
18th Jan 2022 (3 years ago)
A Mellor
Great service from HMT Sales and Lettings. Would use them again and recommend them to friends.... Read more
25th Nov 2021 (3 years ago)
C Mansfield-Smith
HMT valued my late mother’s flat for probate and then sold it for me.
It was not the easiest sale for various reasons but they did a great job and kept me informed every step of the way and I would certainly use them again and recommend them to anyone.... Read more
Seller
24th Nov 2021 (3 years ago)
M Hilliard
Nick at HMT has been amazing, very personable and really helped me as a buyer to buy from HMT. They made it easy to communicate with the seller and often answered questions that my own estate agent hadn't. They were diligent and always got back to me in a timely manner. Great communication. Thank you!... Read more
Buyer
20th Sep 2021 (3 years ago)
D Webb
I have been really impressed with the before, during and after sales communication and support provided by Nick. Will definitely be using them again for selling in the future!... Read more
Seller
17th Sep 2021 (3 years ago)
S painter
Made our sale easy and stress free... Read more
Seller
8th Sep 2021 (3 years ago)
H Stephenson
I'm a return customer of HMT having sold 3 properties through them.
The final property required a bespoke service down to the quirky nature of my house, complex boundaries and location.
Marketing has been fantastic, quick to respond and update me and my buyers on everything ! Full of well considered advise and support for sometimes very complex issues and.
I can't thank Nick Lake enough. He is an absolute professional and total legend !!!... Read more
Seller
12th Aug 2021 (3 years ago)
P lloyd
I have been employing H.M.T to let and manage properties for me for many years now and always found Kim and staff to be very efficient and helpful, Tenants introduced have always been excellent and found quickly when needed, all in all a great service through out.... Read more
Landlord
28th Jul 2021 (3 years ago)
Mk1
Very professional friendly and competitive costings. Kim and the team have managed to let my properties within days of coming available for renting. They have a vast knowledge of the lettings business and they are there too help when needed. Highly recommend.... Read more
Landlord
27th Jul 2021 (3 years ago)
A Stewart
I am happy to recommend HMT lettings to all , I have had good professional service from all members of staff and have kept up to date with information as required. Thanks .... Read more
27th Jul 2021 (3 years ago)
R Villanueva
We had the pleasure of purchasing our home, where HMT represented the seller.
Although we weren't official clients of HMT, we felt that Nick Lake (who assisted in the sale of the house) really had us in mind as buyers. This wasn't expected but much appreciated as we have got a home we very much wanted.
As far as the smoothness of purchase, there seemed to be a good rapport between Savills (who were selling our home) and Nick from HMT. They kept things moving and helped us achieve our completion date before the stamp duty was up! Couldn't be happier.
Not the most obvious choice in town but were pleasantly surprised - thanks Nick and HMT.... Read more
Buyer
9th Jul 2021 (3 years ago)
C Clarke
Coming from a purchaser, HMT were brilliant. Nick was kind and professional from our first meeting, regularly communicated with us and our agents regarding the chain, and we felt had our interests in mind as much as the sellers, which I’m sure is a difficult balance.
Thank you!... Read more
Buyer
8th Jul 2021 (3 years ago)
G Wight
Nick at HMT Sales and Lettings made buying our house that bit easier. He was so prompt and helpful. He made the purchase of our house run smoothly and with little stress. Would highly recommend... Read more
Buyer
7th Jul 2021 (3 years ago)
B Lisa
Excellent service, cannot recommend HMT highly enough - working with Nick was like having a personal estate agent!! Thank-you so much for all your hard work and a great outcome... Read more
23rd Jun 2021 (3 years ago)
I cannot recommend HMT highly enough - they were totally professional and communication was alway excellent. Nick was always available if we needed to speak to him and worked tirelessly to achieve the best outcome for us - it was like having our own personal estate agent!! Thank-you so much for all your support, guidance and kindness... Read more
Seller
18th Jun 2021 (3 years ago)
P Efford
Have used these guys twice now as a tenant and found them to be first rate on both occasions. Once in Montpellier and once in Queens Rd, friendly, relaxed and nothing was too much trouble. Kim is excellent and sorts any problems out without delay. Highly recommended... Read more
Tenant
6th May 2021 (3 years ago)
H Group
Very pleased to have completed on our house sale with HMT. Nick was great throughout the process and kept me updated. Would not hesitate to use them again.... Read more
Seller
18th Mar 2021 (3 years ago)
D Sheahan
Brilliant service... Read more
26th Feb 2021 (3 years ago)
R Poolman
Great company professional and efficient. Always work hard to get the best tenants for us... Read more
Landlord
12th Nov 2020 (4 years ago)
C Costantinou
Regargarding Astrojet5 My 87 year old mother is the landlord of the property mentioned .This man owes £2000 of unpaid rent and then he has the audacity to demand his deposit back whilst harassing my mother with phone calls all day demanding his money.Kim at HMT has been very patient dealing with these people and has always given them 24 hours notice when letting delivery people in to install there white goods.
I would highly recommend HMT as they are very polite and professional.... Read more
Landlord
15th Oct 2020 (4 years ago)
T B
Poor experience as a prospective tenant. First viewing was a no show. By the boss of all people. Called him and it went to voicemail, thankfully he did return it but if I'm honest I wasn't exactly convinced by the reasons given. I'll put it down to an I forgot. That's fine though, I know mistakes can be made especially during these difficult times so I gave them the benefit of the doubt and agreed to a later viewing. Unfortunately, both flats at Irving House had clear signs of mold/damp. When queried I was patronized and asked whether I did science back at school. I'll say no more, judge for yourself.... Read more
27th Apr 2020 (4 years ago)
Nick
They are very nice and polite. They are doing a great job. Excellent experience, very kind and helpful people.... Read more
16th Mar 2019 (5 years ago)
L Q
Tenants beware. Very disappointing and upsetting experience. Misleading information regarding maintenance of property and garden. Money deducted from deposit despite looking after property well and leaving in better condition than we found it. Expected to leave “as new” and assume responsibility for some property maintenance which doesn’t seem appropriate for rental accommodation. Having also been a landlord myself, I would not treat my tenants in this way.... Read more
Tenant
29th Aug 2018 (6 years ago)
C Bloxsome
Having rented a property from HMT for 5 years I am very happy with the service I have received. Staff are friendly, approachable and helpful.... Read more
Tenant
15th May 2017 (7 years ago)
R Price
Great service.... Read more
3rd Nov 2016 (8 years ago)