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  1. Home
  2. Jan Forster Estates - High Heaton
Jan Forster Estates - High Heaton Logo

Jan Forster Estates - High Heaton

Opens tomorrow at 9:00am
159 Benton Road,High Heaton,Newcastle Upon Tyne, NE7 7DU
Jan Forster Estates High Heaton are an estate agent in Newcastle Upon Tyne. They mainly list properties in NE12, NE7 and NE6. Over the last 6 months, they've listed 78 properties, with 27 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla, Rightmove and OnTheMarket.

Opening hours

  • Monday 9:00am - 5:30pm
  • Tuesday 9:00am - 5:30pm
  • Wednesday 9:00am - 5:30pm
  • Thursday 9:00am - 5:30pm
  • Friday 9:00am - 5:30pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Jan Forster Estates - High Heaton Reviews (88)

Have you used this agent?
  1. 80% 5/5 Stars
    80%
  2. 3% 4/5 Stars
    3%
  3. 1% 3/5 Stars
    1%
  4. 0% 2/5 Stars
    0%
  5. 16% 1/5 Stars
    16%
All (88)
Seller (33)
Buyer (14)
Landlord (1)
Tenant (7)
General (33)

M Bromby

5/5 Stars
We recently sold a property which we had previously rented out. We live out of the area but Karen Dowdeswell was lovely and the team couldn't have been more helpful. They worked hard to sell the property and made sure everything went smoothly. It was a pleasure to do business with them.... Read more
Seller
22nd Jan 2025 (9 weeks ago)

E Bell

5/5 Stars
Friendly and helpful - would be happy to recommend.... Read more
21st Dec 2024 (14 weeks ago)

C McMaster

5/5 Stars
Recently purchased a property through Jan Forster and Ethan was extremely helpful throughout the process. I had some issues with my solicitor and Ethan clearly explained what actions to take and appropriate timelines, with emails answered straight away. Thanks for your help!... Read more
Buyer
18th Dec 2024 (14 weeks ago)

map

5/5 Stars
Friendly and helpful throughout the process.... Read more
3rd Dec 2024 (16 weeks ago)

L tate

4/5 Stars
Ethan from High Heaton office was very helpful and he kept me updated via phone and e-mail. He was efficient and knowledgeable in the information I required. Good communication overall.... Read more
27th Nov 2024 (17 weeks ago)

B Overend

5/5 Stars
Excellent service provided throughout the whole process of my house sale. Ethan kept me informed throughout and was quick and efficient at answering any questions I had via phone/email. Very pleased with the service provided.... Read more
Seller
30th Oct 2024 (21 weeks ago)

M Gordon

5/5 Stars
Service was fantastic from start to finish, communication was excellent and I would say they went above and beyond to get the job done. Can’t thank the team enough for their efforts selling my home I would highly recommend this branch to anyone.... Read more
Seller
25th Oct 2024 (22 weeks ago)

A Peter

5/5 Stars
It has been a very lovely encounter with the team at Jan Foster Estates. My experience was more lovely and stress free through the extra lengths that Mr. Ethan Greenhalf has taken through my application process. I recommend this team for all things property.... Read more
14th Oct 2024 (23 weeks ago)

N Aitken

1/5 Stars
Awful just awful 1star is to much Poor service Poor attitude Poor management look at reviews all across the review platforms please save yourself hassle stress and your hard earned money Utterly cluelss .... Read more
29th Aug 2024 (6 mo. ago)

Anonymous Homeseller

5/5 Stars
A really quick and easy sale. Viewings were arranged and communication was good. We felt they offered the best valuation and service and happy we used them.... Read more
Seller
25th Aug 2024 (7 mo. ago)

M (Mikey)

1/5 Stars
Jan Forster High Heaton delivered a highly disappointing experience. After buying a flat and collecting the keys, I arrived to move in, only to discover that someone was already living there! The entire process was marked by a lack of attention and care.... Read more
Buyer
21st Aug 2024 (7 mo. ago)

Anonymous Homeseller

5/5 Stars
Great estate agent from listing to exchange was all done in 8wks.... Read more
Seller
5th Aug 2024 (7 mo. ago)

Ron

5/5 Stars
Fantastic and smooth service. Friendly advice always available and flexible when needed! 5/5 recommended!... Read more
7th Jun 2024 (9 mo. ago)

T Lovell

5/5 Stars
Jan Forster Estates at Heaton is a wonderful branch. The agents make you feel at ease and are very friendly and helpful. They talk you through each detail and nothing is a bother. I was selling my mothers home after her passing and it couldnt of gone any better. Thank you to all staff you are all amazing. Would highley reccomend.... Read more
Seller
30th Apr 2024 (10 mo. ago)

K Parker

5/5 Stars
Amazing Estate Agents. Listed and Sold my house within 10days. Super helpful. Fixed rated fees. Organised and carried out all viewings on my behalf.... Read more
Seller
24th Apr 2024 (11 mo. ago)

R 123

1/5 Stars
Was told that they don't do viewings after 5 on weekdays, so I had to take time off work to get to the property at 4:30. After the viewing, at 5 minutes to 5 I said good-bye to the agent and asked, just as a way of conversation, if she had to drive far in the 5 o'clock rush hour traffic. She responded that she was not driving anywhere because she had another viewing after mine. Sure enough, a car arrived at the property at this point, with the next viewers, so somehow it _was_ possible to do viewings after 5. I do not appreciate being lied to, so I will avoid Jan Forster in the future.... Read more
18th Nov 2023 (1 year ago)

A Rahman

5/5 Stars
We bought a property from jan forster, they were very responsive, and even when things got complicated they helped us solve issues quickly. Id highly recommend them and im happy the purchase has went through Regards Abdul and Aslan Property Investors... Read more
Buyer
17th Nov 2023 (1 year ago)

J Hoey

5/5 Stars
Myself and my partner have just bought a house via Jan Forster, as first time buyers. Karl was our main point of contact throughout the buying process. He was really quick to respond to our questions, provided key updates when necessary and always had a polite and professional attitude. He played an active and key role in driving the process forwards, meaning we completed in just over two months. Thanks Karl!... Read more
Buyer
19th Oct 2023 (1 year ago)

T Robinson

5/5 Stars
I've both bought and sold a flat through Jan Forster High Heaton and would highly recommend their services. For both the purchase (five years ago) and the recent sale I found all of the staff to be professional, friendly and very responsive to communication (by both email and phone). They have a great knowledge of the local property market and were also reasonably priced compared to some of the other estate agents in the local area. Tom Robinson... Read more
Seller
4th Sep 2023 (1 year ago)

D Gergely

5/5 Stars
We choose to sell our house with Jan Forster after having few estate agents evaluating the property, due the Andrew McInnes who impressed us with his professional attitude. He gave us the best advice and he’s approached worked perfect for us. We wanted to sell our house quick due to relocation and we had a secure offer just 10 days after the house was added to the market. We cannot thank enough to Andrew and entire Heaton office team. They are amazing and I would not hesitate to sell a property with them again in the future!... Read more
Seller
20th Jul 2023 (1 year ago)

J Cartwright

5/5 Stars
We were very happy with the service from Jan Forsters whilst selling our property. They were always helpful and responded quickly to every question they showed all the prospective buyers around the property as we lived away. Thanks foe an excellent service.... Read more
Seller
6th Dec 2022 (2 years ago)

E Gomba

5/5 Stars
A property we were supposed to move into fell through. We had driven 4.5 hours just for this property. Ashleigh was so helpful going over and above to assist us identify another property. Ashleigh and Joanne reassured us and made it possible for us to identify another property that had just come in the market. In just over a week we moved into the property without hassles. Really appreciated the service delivered . I would recommend this team to anyone and everyone. Thank you Ashleigh and Joanne.... Read more
Tenant
21st Nov 2022 (2 years ago)

R House

5/5 Stars
Really professional support throughout from JF on my sale. Thanks especially to Ashleigh Jukes for her good work.... Read more
Seller
18th Nov 2022 (2 years ago)

Maris

5/5 Stars
I’d like to thank Lucy Williams and everyone on the team for helping me purchase my first home! They had been very helpful from start to finish. Couldn’t have asked for a better estate agents. Appreciate all your help! ????... Read more
Buyer
18th Nov 2022 (2 years ago)

E Ho

5/5 Stars
I can't thank Karl and the team enough for handling my (slightly complicated) selling and glad that it works out eventually! We had a very tight deadline (caused by the other end) but Karl has been super helpful in getting things on track! Highly recommended!... Read more
Seller
8th Nov 2022 (2 years ago)

J Cooper

5/5 Stars
Friendly service, very prompt in liaising with the vendor to obtain updates for us.... Read more
5th Nov 2022 (2 years ago)

O Hurren

5/5 Stars
I would definitely recommend Jan Forster Estate Agents. The staff were very helpful and informative.... Read more
30th Oct 2022 (2 years ago)

C White

5/5 Stars
Amazing, service. Ashleigh from High Heston branch was fantastic friendly, professional and always available when you needed to call 5star!!... Read more
25th Oct 2022 (2 years ago)

T Usher

5/5 Stars
Amazing Amazing Amazing!!!! i purchased a property through this estate agents and My Solicitor and the Sellers Solicitor where dragging their heels. i contacted the estate agent and was very lucky Ashleigh was handling this. She has become my source of truth and my champion who fights in my corner. i was on a tight timescale to move out my old property and Ashleigh has fought every step of the way to get and pass on information to get this through as quickly as possible. I cant recommend these highly enough and especially Ashleigh (Thank You Ashleigh)... Read more
Buyer
19th Oct 2022 (2 years ago)

Hollie

5/5 Stars
I recently bought a flat using Jan Forster and they were fantastic in supporting me through it! I have had poor experiences with other estate agents where viewings and enquiries were made to feel like such a burden and Jan Forster were the total opposite. Their staff have been nothing but friendly, efficient and accomodating with extra viewings, answering enquiries quickly etc. I would 100% recommend them!... Read more
Buyer
14th Oct 2022 (2 years ago)

B Jayaraman

1/5 Stars
A really poor experience when I talk to Benton branch, Poor customer service and rude staff.... Read more
31st Aug 2022 (2 years ago)

A grew

1/5 Stars
Our assigned estate agent who was dealing with the purchase of a property left and nobody told us, I found out from an automatic reply via email saying she had left the company. From there we didn't have a specific estate agent we dealt with so we had no real point of contact - we had to chase most days but had rude responses such as 'are you aware the offer was accepted 5 months ago' yes I am very aware as I am the one living out of boxes waiting for my sale to complete... Read more
5th Aug 2022 (2 years ago)

M Living

5/5 Stars
Friendly, professional and helpful staff who go the extra mile to help clients! Amy was quick and efficient at getting our property listed for sale & everyone I have dealt with here has been great.... Read more
Seller
25th Apr 2022 (2 years ago)

M Dale

5/5 Stars
After a disastrous experience with another local company dealing with Jan Forster Estate agents was a breath of professional air. My main contact Lauren Vinton was faultless and never once did I have to chase, nothing was too much trouble and I can only conclude she is a true credit to the professionalism this company portrays. Highly recommend... Read more
16th Feb 2022 (3 years ago)

S Underwood

4/5 Stars
Lauren provided us with a super professional service, through a complicated sale and always with a human touch.... Read more
Seller
8th Feb 2022 (3 years ago)

M Rogerson

5/5 Stars
While the sale of our house wasn't straight forward the staff at Jan Forster's went over and above repeatedly to ensure the process went as smoothly and as fast as possible. Communication was exceptional and the friendly, personal and supportive tone of the staff, particularly our lead member Lauren Vincent, meant that we always felt in safe hands. I would recommend this company and this branch to everyone.... Read more
Seller
7th Dec 2021 (3 years ago)

A rossiter

5/5 Stars
we were let down by removal company on move day and lauren got (during the covidvirus), an emergency one within the hour. She and they were great Jan Forster and North East removals wallsend... Read more
1st Dec 2021 (3 years ago)

M Cochrane

5/5 Stars
It has been an absolute pleasure to deal with this organisation in general, and Amber Bulloch in particular. She has gone above and beyond to help us find a suitable property while also clearly being mindful of her responsibility to the property owner. I highly recommend her and this firm!... Read more
6th Nov 2021 (3 years ago)

D Roy

5/5 Stars
Brilliant service from Jan Foster Estate agents at Heaton. They managed both our letting and subsequent sale of our property. Special mention to Lauren Vinton who managed the sale brilliantly especially as we had some difficulties along the way. Highly recommended... Read more
Seller
27th Oct 2021 (3 years ago)

S Hall

5/5 Stars
Lauren dealt with all queries professionally and promptly keeping us informed of the sale progression and chasing up all parties. A credit to the business... Read more
Seller
21st Oct 2021 (3 years ago)

S Psallidas

5/5 Stars
Friendly staff, organised viewings efficiently. Kept in touch during the process.... Read more
15th Oct 2021 (3 years ago)

J O'Brien

5/5 Stars
I’d like to thank the staff at Jan Forster for their professionalism and perseverance to ensure we got the sale. Special thanks to our contact Lauren who made sure everyone was happy with the sale.... Read more
Seller
5th Oct 2021 (3 years ago)

J Shoots

5/5 Stars
Jack C went above and beyond to help me secure my place and was very professional. A good estate agents :)... Read more
Tenant
2nd Oct 2021 (3 years ago)

D brown

5/5 Stars
Always easy to contact and quick to respond when required, by far the most knowledge of the local property market in my opinion.... Read more
30th Sep 2021 (3 years ago)

E G

5/5 Stars
We've just finished purchasing our first home through Jan Forster Estates. Having made the mistake of employing a dreadful solicitors firm, the process was a long, and stressful process. Throughout, however, Jan Forster remained in close contact with us, were professional, and provided us with the reassurance we definitely started to need! I'd definitely recommend Jan Forster, especially for their ability to manage us at crisis point!... Read more
Buyer
20th Aug 2021 (3 years ago)

I harden

5/5 Stars
Have been a client with the Heaton branch for about 6 years and they have never let me down in finding a tenant the experience I have had this month was amazing and the staff were very good from start to finish , dealt mostly with Jack Card who was very professional and had a pleasant manner... Read more
Landlord
20th Aug 2021 (3 years ago)

H Poon

4/5 Stars
In this pandemic period, it is not easy to maintain a quality service and met deadline ( stamp duty holiday ) to complete a house buy/sell transaction, your office really can acheived that and we really appreciate that... Read more
2nd Jul 2021 (3 years ago)

J Logan

5/5 Stars
Very helpful, very understanding, very nice to do business with, very efficient... Read more
30th Jun 2021 (3 years ago)

P Briganti

5/5 Stars
Fantastic pre-sale and very helpful with some post-sale issues... Read more
8th Jun 2021 (3 years ago)

E Graham

5/5 Stars
Couldn’t fault jan Forster Heaton branch, especially Lyndsey Scott she constantly kept us in the loop for our sale always reliable and so understanding. Would Definatly use them again... Read more
Seller
26th Apr 2021 (3 years ago)

P Stephenson

5/5 Stars
We chose Jan Forster in High Heaton on the recommendation of a friend and have not been disappointed with the excellent service from valuation to completion. They weren't the cheapest quote but worth the extra as we were kept up to date every step of the way during a stressful time. Thanks to Lauren and her team for the help we received!... Read more
Seller
23rd Mar 2021 (4 years ago)

K Scobie

5/5 Stars
Quick and very efficient at marketing and selling our property. I would 100% recommend Jan Forster!!... Read more
Seller
22nd Mar 2021 (4 years ago)

M Stout

5/5 Stars
After a unfortunate housing experience. All the individuals worked hard to find us our dream family home. Thanks to Lucy, Lauren and Christie we are hopefully now on our way to our new adventure. Excellent and efficient communication throughout.... Read more
Buyer
19th Mar 2021 (4 years ago)

J Robertson

5/5 Stars
Just sold my house through Jan Forster Estates and it was an excellent service from start to finish. Very responsive to all email and calls, kept me up to date on the whole process and made everything as clear and easy as possible. Would highly recommend Lauren and her team.... Read more
Seller
19th Mar 2021 (4 years ago)

R Thomas

5/5 Stars
Jan Forster were great from start to finish, with no issues in between. In particular I’d like to thank our agent Lindsey, for being very proactive, especially when it seemed like communication from either side had slowed down. Had it not been for this, it probably would have been quite a bit longer before we actually managed to move in!... Read more
5th Mar 2021 (4 years ago)

K Dodds

5/5 Stars
Unfortunately our sale was made more difficult with COVID restrictions, however Jan Forster was with us all the way. They went above and beyond to keep us updated on our buyers progress, speak to the rest of the chain and were always available to answer any queries or concerns. Their friendly, professional and approachable service added the human touch which was very much appreciated in such uncertain times.... Read more
Seller
15th Feb 2021 (4 years ago)

K Mcwilliams

5/5 Stars
I can only recommend there service from pre sales valuation to progress updates during the sale looking forward to working with Jan forsters again in the near future.... Read more
Seller
11th Feb 2021 (4 years ago)

L Connolly

5/5 Stars
Jan Forster were so helpful and the whole process has been so smooth and easy for us from start to finish! Valuation was carried out in line with Covid guidelines so we felt safe and totally comfortable which was great. This is our first time selling a property and honestly I don't think the process could have been better - we've been dealing with other estate agents for buying and can say that Jan Forster by far are the best at communicating and keeping us up to date, thank you!... Read more
Seller
8th Feb 2021 (4 years ago)

A Duffy

5/5 Stars
From start to finish Jan Forster could not have been any better. Absolutely fantastic service. The valuation was spot on and the way the house was presented when advertised was exceptional. Our sale was quite a complicated one and this was made so much easier by the staff at Jan Forster especially Lindsey Scott who went above and beyond to help us finally exchange and complete. If we ever move house again we will definitely be using Jan Forster.... Read more
Seller
2nd Feb 2021 (4 years ago)

S Ali

5/5 Stars
I recently purchased a property through Jan Forster and they have been very helpful from arranging the viewing of properties and eventually completing the purchase. Lindsey and team were very nice and responsive to our queries even during the challenging working hours for everyone due to covid restrictions. Thanks for your help!... Read more
Buyer
2nd Feb 2021 (4 years ago)

I Conway

5/5 Stars
Having recently purchased a property through Jan Forster I found Lindsey Scott to be excellent. She was on top of the sale all the way communicating between the seller and myself as the buyer and progress chasing and following up on any issues. Super service and very friendly... Read more
Buyer
22nd Jan 2021 (4 years ago)

R Young

5/5 Stars
Excellent service, would highly recommend! We worked mainly with Lindsey and Judith on the purchase of our house. Both very helpful, friendly and professional and responded very quickly with all our questions. Thanks ladies!... Read more
Buyer
18th Jan 2021 (4 years ago)

R Austin-Hakin

5/5 Stars
I am happy to recommend Jan Foster estate agents to anyone. I have been using the Forest Hall & High Heaton branches from October 2019 - December 2020. I was in the sad position of having lost my father in 2019 & having to clear and sell the home he lived in and loved for 60 years in Forest Hall. From the outset Lauren & Alayna treated me with sympathy and understanding which made a difficult situation more bearable. They also did the basics very well and marketed the house well and actively, bringing in frequent viewers. We had a buyer at the asking price within 2-3 months. When that buyer backed out they also put me in touch with their auction partners who did get the sale done. Due to Covid & my not living in Newcastle Lauren even read the meters for me on the day of completion. Very nice people, very helpful and they knew the local market in that area. Thank you all! :) Richard.... Read more
Seller
16th Jan 2021 (4 years ago)

N Tomlinson

5/5 Stars
We were quite awkward clients for Lucy at Jan Forster and she was patient and always helpful. She really understood exactly what we wanted and made a real effort to help us find it. Once it came to progressing the sale and logistics the team were very responsive and it all went well.... Read more
12th Jan 2021 (4 years ago)

Mark

5/5 Stars
We have used Jan Forster estates to sell a number of properties over the years, but with the last sale they really did excel themselves. The service was exemplary, supportive, proactive, positive, quick and the team were always kind, friendly and polite when speaking on the phone or over email. In particular the team at the High Heaton branch in Newcastle are outstanding, I can't say enough about how utterly brilliant they were. Thank you and keep up the excellent work.... Read more
Seller
8th Oct 2020 (4 years ago)

Z Wasim

5/5 Stars
Made a google account just so I could leave this comment as the girls absolutely deserve it. Lindsey and Lauren made the experience of buying our first home so smooth for us, they were so helpful and accommodating. I would definitely recommend Jan Forster to anyone looking to purchase a house! They are amazing at what they do, professional, friendly and efficient.... Read more
Buyer
3rd Oct 2020 (4 years ago)

A Gandra

5/5 Stars
Good Customer service and very professional. I am very thankful to Lauren at the High Heaton branch as she was really helpful during my transaction. I really appreciate.... Read more
25th Sep 2020 (4 years ago)

G Casey

5/5 Stars
I can't praise the staff at Jan Forster highly enough. Professional, responsive and unfailingly supportive, they offer fabulous customer service. A special mention must go to Lauren Vinton, our Branch Manager, who is a complete star. Our purchase was complicated by lockdown measures, making things even more stressful, but I felt throughout that Lauren was on our side. I don't know what I'd have done without her cheery professionalism, and she worked tirelessly on our behalf (even on her day off!). exceeding all expectations. to complete our purchase. I wholeheartedly recommend Jan Forster to help you through what can be a very stressful time.... Read more
Buyer
22nd Sep 2020 (4 years ago)

B Samantaray

5/5 Stars
Excellent experience when dealing with them for renting and purchase. Personal touch when dealing with clients and dedicated as always.... Read more
21st Jul 2020 (4 years ago)

L Hendry

5/5 Stars
Everyone we have come into contact with at Jan Forster have been extremely professional and helpful. Query's have always been answered promptly and with sensitivity. I would highly recommend.... Read more
26th Jun 2020 (4 years ago)

B Dye

5/5 Stars
Very helpful, thanks!... Read more
18th May 2020 (4 years ago)

P Mostyn

1/5 Stars
Useless staff. Dont bother to call you back.... Read more
3rd Mar 2020 (5 years ago)

K Stewart

5/5 Stars
Excellent service, everyone we have dealt with has been lovely & helpful. Very happy with our choice to sell with this company.... Read more
Seller
15th Jan 2020 (5 years ago)

N Sheriff

3/5 Stars
The staff at Jan Forsters are easy to deal with, but don't use their auction services as it goes very much downhill with them. They only sold my property after I withdrew from the auction as a last bid attempt for them not to lose the money. They don't treat it like an auction with 4 bidders 'bidding' the same amount (I thought auctions were supposed to increase on each bid), they then focused on one bidder to negotiate a deal which they pushed hard with. The auction house work for the buyer only and even when they admit the seller is right, do not enforce their contract to complete within 56 days. It took almost 6 months to complete the sale through the auction house.... Read more
Seller
10th Jan 2020 (5 years ago)

J Shaw

5/5 Stars
What a great service we received from the Heaton branch! From the initial valuation, to helping us all through the sales process and finally through to that last push to get the sale complete. No question was a bother, and they gave it their all to get completion done ASAP once the ball was rolling. Massive thanks to all that were involved in the sale of both our properties.... Read more
Seller
11th Dec 2019 (5 years ago)

D Young

5/5 Stars
Great customer service, communication and reach. I sold my house through the Heaton branch and am buying my next home through the Tynemouth branch. They have been very helpful and considerate throughout. I would advise conducting your own viewings as you will have a lot more knowledge of your own property. My experience is that the staff conducting the viewings are there as guides only and have little information regarding the property.... Read more
Seller
19th Nov 2019 (5 years ago)

M Applegate

5/5 Stars
We have been very impressed with the kind and helpful way you have dealt with the sale of my house... Read more
Seller
18th Nov 2019 (5 years ago)

A Gregory

1/5 Stars
Horrendous customer service. They produced a massively over-exaggerated list of issues upon returning our damage deposits, even though we cleaned the property from top to bottom for over 4 hours. When I questioned it, they refused to respond to emails and nobody ever picks up the phone.... Read more
Tenant
26th Sep 2019 (5 years ago)

K Heard

5/5 Stars
Absolutely amazing! Great communication from start to finish. Would highly recommend ????... Read more
20th Sep 2019 (5 years ago)

P Galaway

1/5 Stars
As much use when they answer emails or phone calls as when they do not. Multiple attempts to arrange viewings week before visit to Newcastle to find new rental with replies only offering properties not available or not possible to view. Also rude on phone.... Read more
Tenant
16th Sep 2019 (5 years ago)

S Edwards

5/5 Stars
From start to finish this was a swift and easy procedure, all of the staff i have dealt with have been very professional and answered all queries quickly. I would highly recommend to anyone!... Read more
5th Feb 2019 (6 years ago)

T Painting

1/5 Stars
Avoid using them if you can. Although yes they are prompt and professional and they do have some nice properties, their fees are scandelous. I was charged £450 for "admin fees". Then told my wife and I had to fill out and submit our own referencing forms - and pay another £15 each for the pleasure. All we received from the letting agent for our £450 was a poorly printed copy of our tenancy agreement. They couldnt even be bothered to sort out the standing order for our rent payment. I hope this new ban on letting agent fees has a massive detrimental effect on Jan Forster's business. Yet to see how much of my deposit they try to steal when I move out.... Read more
Tenant
4th Feb 2019 (6 years ago)

Jessica

5/5 Stars
Great experience with Jen. Answered all our questions, was very quick to sort all paperwork and respond to emails. Really clear on what was needed and when.... Read more
18th Aug 2018 (6 years ago)

P M

1/5 Stars
Awful. Avoid.... Read more
4th Aug 2018 (6 years ago)

Sid

1/5 Stars
Poor customer service, Never respond to enquiries... Read more
4th Apr 2018 (6 years ago)

J Stockdale

1/5 Stars
A really poor experience, awful customer service and rude staff. When we came for the viewing the agent told us there will be a new washer dryer fitted and everything will be good to go from our move in date. When we first move in we speak to the landlord and he's telling us that we will have to buy our own washer dryer or go do our laundry elsewhere. The landlord let us know that he had not spoke with the agency about getting a new washer dryer for the property. We've been in our new home for a week now and we still have not received our agreements which we urgently need to sort out our parking permit. Before we kicked up fuss with the landlord about the washer dryer we went to the agency and they said they could do nothing to help us other than printing a piece of paper for us to go to the citizens advice bureau and usher us out the door as soon as possible before any new clients (wads of cash) walk through the door. An absolute insult to be paying £360 to an agency which has clearly mis-sold us the property. The £360 doesn't even include tenant check up fees and any other hidden fees that the tenant data company will try to slap you with. Not only that our general experience showed them to be slow to return calls for which the majority of the time I'd have to ring them back myself. I am self employed and I don't think I'd ever get single client if I treated my customers the way Jan Forsters treats theirs, but it's not a problem when you sit on prime land where property sells itself.... Read more
Tenant
20th Sep 2017 (7 years ago)

H Berry

1/5 Stars
Very poor customer service, made my whole 2 year living experience with this branch nothing but a nightmare and stressful. Rude staff, glad it's finally over even though I have moved out of my property with them for a month now. Very disappointed.... Read more
Tenant
6th Apr 2017 (7 years ago)

J Peter

1/5 Stars
very poor customer service. really rude attitude from one of the agent in the high heaton office. really sad and disappointed. But when I rang another number the agent was polite and helped me to sort out the problem.... Read more
19th Apr 2016 (8 years ago)
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