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- Northwood - Aberdeen Sales
Northwood - Aberdeen Sales
Opens tomorrow at 9:30am
207 - 211 Rosemount Place, Aberdeen, AB25 2XS
Dedicated service from Laura, owner of Northwood, and the sales team taking you and the buyer through the sales process from start to finish
No marketing fees payable upfront – our commitment to you that we have every intention of selling your home as quickly as possible
We know your property and location inside out and are best placed to sell the property to a prospective buyer
Established letting and estate agent in the Aberdeen and Aberdeenshire market with an excellent reputation
Opening hours
- Monday 9:30am - 5:00pm
- Tuesday 9:30am - 5:00pm
- Wednesday 9:30am - 5:00pm
- Thursday 10:30am - 5:00pm
- Friday 9:30am - 4:00pm
- Saturday Closed
- Sunday Closed
View all details
Accreditations
Northwood - Aberdeen Sales Reviews (172)
Have you used this agent?
65%
8%
4%
3%
20%
All (172)
Seller (24)
Buyer (5)
Landlord (38)
Tenant (44)
General (61)
N Dey
Very pleased with the service I received from Northwood. I chose the Guaranteed Rent Scheme. A tenant was found very quickly and the move in went effortlessly. Such a relief that Northwood will be managing the property for the next 12 months and I will receive regular monthly payments. Special mention to Alicja who handled all my questions professionally, timely and politely.
Landlord
15th Oct 2024 (23 weeks ago)
D Ross
Wonderful service from Northwood when renting they provided all the services I needed and when decided to sell they took all the stress out of selling a property. Arranged all the viewings arranged solicitors and concluded the sale hassle free. Ali the sales manager took on my property. I was kept informed throughout the whole process and took me through each step with patience and professionalism. Super service
Seller
9th Oct 2024 (24 weeks ago)
Anonymous Homeseller
I selected Northwood after meeting a number of other local estate agents and solicitors. They clearly knew the local market and their valuation was spot on with the Home Report. Dealing with them in person, by phone and email was always straightforward and most important, the viewings started almost immediately followed sooner than I had expected by an acceptable offer. As a seller this is all you can ask for.
Seller
31st Aug 2024 (6 mo. ago)
J Webster
Having used Northwood previously for letting my rental property in Aberdeen, I finally decided to try and sell it - having failed to sell in previous years with a different agent. From the get go, Ali and her team were great to deal with and showed a real passion for wanting to get the property sold. Within 3-weeks of marketing, an offer was received and accepted, with my property successfully completing. Thank you again to the team at Northwood. You were great to deal with and I would highly recommend you to anyone.
Seller
28th Aug 2024 (6 mo. ago)
Anonymous Homeseller
Friendly, professional and always happy to help
Seller
26th Jul 2024 (8 mo. ago)
F CYRIAC
Contacted Nothwood to rent a property, Viewed the property submitted an application, chased them with three emails never had a response to the emails, Phoned them few time always you hear different feedback. Not sure how landlords relay them on renting their properties.Very Poor customer service. Wouldn't recommend to anyone.
10th Jun 2024 (9 mo. ago)
M Biesheuvel
I can't recommend Northwood highly enough! They recently helped me sell my house, and the entire process was incredibly smooth and efficient. Thanks in particular to Ali Clark, who went above and beyond with her professionalism, prompt communication, and valuable advice.
Seller
5th Jun 2024 (9 mo. ago)
S Macpherson
Would highly recommend Northwood. We decided to go with Northwood after being impressed with our initial meeting with Laura. Ali was then excellent throughout the selling process and was easily contactable and always got back to us very quickly. We had 3 viewings and 3 offers within a week of our listing going live and we were supported through the whole process.
Seller
31st May 2024 (9 mo. ago)
V Okereke
The entire team at Northwood Aberdeen is highly professional and committed to providing excellent service. I highly recommend Northwood Aberdeen for their top-notch service, and I especially want to recognise Nicola Walker for her exceptional support and professionalism. Thank you, Northwood Aberdeen and Nicola, for making renting such a positive experience!
Tenant
29th May 2024 (9 mo. ago)
M markus
The worse letting agency ever
They are understaffed, not able to follow your apartment properly, especially in case of demanding tenants , and they try to charge landlords with expensive unnecessary works.
Landlord
24th May 2024 (10 mo. ago)
W mahoon
Been using northwood Aberdeen now something Like 6 years as a landlord.
I don't know what changed around 2-3 years ago at a guess at northwood but there was a drastic change for the better in the service provided.
In the past payments would constantly be late although the Tennant had paid, replies to emails would take a week to come back and some generally poor service, however over the last years I cannot fault them at all and literally everything improved in a massive way never missed a payment on time, basically instant email replies and genuinely very helpful
Pete
Landlord
22nd May 2024 (10 mo. ago)
O Bolajoko
AVOID NORTHWOOD ABERDEEN AT ALL COST!!!
Our 18-month experience with Northwood Aberdeen was awful beyond words can describe. As new international students who arrived in the UK in January 2022, my spouse and I were desperate to find accommodation and settled for an old, poorly insulated apartment managed by Northwood.
Initially, Northwood was responsive to our inquiries, which is why I gave them two stars, but the subsequent experiences were terrible.
Our troubles began when we discovered a crack in the kitchen window. After reporting it, Northwood concluded we caused the crack by installing an adhesive blind, demanding we pay over £200 for a new window. Despite our explanations and the contractor’s confirmation that the blind couldn't have caused the crack, Northwood remained adamant.
Things worsened when we sought to move to a larger Northwood property, a 2-bedroom bungalow nearby. The viewing was unprofessional; the agent was preoccupied and dismissive. Despite this, we applied, providing comprehensive documentation, including my husband's payslips and a reference from his manager. I also provided my upcoming employment details and a reference from my future manager.
Surprisingly, Northwood insisted we needed a guarantor, despite our clear financial capacity and rental history. Reluctantly, we provided one, but then they absurdly requested a landlord reference from themselves, delaying our application because our property manager was on leave. After repeated follow-ups, we were finally informed the apartment was rented to someone else, indicating Northwood’s apparent unwillingness to rent to us.
As we searched for other apartments, we faced more issues. We needed a landlord reference from Northwood for a new application with another agency. Northwood refused unless we gave a one-month notice to vacate, even though we were only in the application stage. This seemed like targeted discrimination against us as immigrants. Forced to comply, we eventually secured a new apartment elsewhere, without needing a guarantor.
Before leaving, we hired a cleaning company and documented the apartment’s condition, which had normal wear and tear. The only significant damage was a fire-grazed kitchen hob. Northwood had 31 business days to dispute our deposit but waited until the last moment to claim the entire £495 deposit and demanded an additional £200 for damages and cleaning. This unprofessional behavior was rightly timed by the property manager the night before his three-week leave commenced leaving us without anyone to clarify our doubts.
We provided evidence of the apartment’s condition and the mould issue, which Northwood had ignored, but they rejected all our proof. We took responsibility for the damaged hob and made a reasonable offer through Deposit Scotland. After months of silence and deadlines passing, Northwood eventually claimed the entire deposit, suggesting they were doing us a favour by not asking for more.
Our prolonged struggle with Northwood was exhausting and felt deeply discriminatory. This detailed account aims to warn potential renters. Northwood Aberdeen seems to prioritize landlords and lacks respect for tenants, responding to emails at odd hours and openly discriminating without accountability. Now, living in a new apartment managed by a different agent, the stark difference in treatment is clear.
Tenant
18th May 2024 (10 mo. ago)
A McGuire
Had a great experience with Northwood, They sold our house with in two weeks. The set up was very quick and very professional, excellent web presentation, photography and description and great communication. That sells houses!! Special thanks to Ali Clark great job.
Seller
13th May 2024 (10 mo. ago)
P Ihaza
Sadly I've had to edit this review downwards because after leaving the property we were charged £250 for "professional cleaning" despite no damages or repairs! That's ridiculous and a rip off.
Tenant
12th May 2024 (10 mo. ago)
R Grant
Absolutely brilliant service from Ali Clark. From start to finish, nothing but attentive to any queries or requests.
Ali had managed to find a buyer Immediately and managed to meet my expectations on first offering.
If your selling or buying in Aberdeen area, I would highly recommend Ali Clark with Northwood. Thanks Again!
Seller
24th Apr 2024 (11 mo. ago)
A Wilson-Doyle
Outstanding experience of selling property from Northwood Aberdeen
After meeting several agents, with a view to selling our Aberdeen property, we choose Northwood in Aberdeen. Immediately, we were put at ease by their friendly professional manner. We found they provided exceptional customer service and in particular Branch Manager Ali Clark, who surpassed our expectations. Northwood actively promoted our property and invaluable feedback was given after each viewing, enabling us to address any minor points raised by potential buyers. All buyer and seller queries were handled very promptly. I would highly recommend Northwood Aberdeen for marketing and selling your property.
Seller
22nd Apr 2024 (11 mo. ago)
Anonymous Homeseller
I cannot rate the service I received from Northwood highly enough. With logistical difficulties they made the whole process as easy as possible for me.
From my initial dealings with Laura on the valuation to the fantastic communication and overall dealings with Ali I cannot speak highly enough about the service I got. So much so that I wanted to thank Ali in person on my final 560 mile journey to clear the house.
Seller
11th Apr 2024 (11 mo. ago)
R K
I can't thank Northwood enough for their tireless services helping me manage my apartment over the years and finally selling it. Their guaranteed rent program worked great for my purposes and worked very smoothly for years without issue.
Ali Clark was my contact at the agency and was always on hand responding to my emails promptly, and was absolutely tireless when it came to resolving roofing issues and building work whenever it needed to be done, I honestly don't know what I would have done without her help. I have no hesitation recommending Northwood's services.
Seller
11th Apr 2024 (11 mo. ago)
L leona14188@hotmail.co.uk
Recommend Ali at Northwood should you need to sell your home in future
4th Apr 2024 (11 mo. ago)
K Gunn
Northwood have proved themselves to be an outstanding letting agent, responding quickly to all requirements I’ve had throughout our tenancy. The maintenance system is easy to use and Scott would always follow up to check works had been carried out. I’d highly recommend Northwood to manage a property and as a letting agent. By far the best I have dealt with . Thank you Scott!
Tenant
29th Mar 2024 (11 mo. ago)
Anonymous Homeseller
Northwood Aberdeen has been hardworking and very professional throughout the marketing/selling process. Detailed feedback has been provided after each viewing, very friendly and knowledgeable estate agent. Efforts to find a suitable buyer has been outstanding.
Seller
23rd Mar 2024 (1 year ago)
E Stewart
Myself and partner went to view property last week first time using Northwood (Definitely be the last) we arrived at the property no agent there we waiting for over 10mins when the agent did show she didn't introduce herself if it wasn't for the Northwood car that she was driving we wouldn't have known who she was,, she walked right past like we didn't existing she entered the property where there was someone coming out of the property that just viewed it without agent been presented which I thought every strange , so we followed her into the property we are there was another couple along with ourselves viewing the property as we entered she just left us to wander around the property without even saying anything about the property she had her phone in her hand all the time and that's all that she was really seemed concerned about we were asking her questions and trying to have a laugh and joke but she wasn't having any of it and then we was told that tenat of the property was in the property while we was having a look at which I felt a little bit uncomfortable I have viewed lots of properties in the past and this is never been the case, overall we felt uncomfortable and very unhelpful by this agent we will not be using Northwood in the future due to this ..
5th Mar 2024 (1 year ago)
J Franklin
For the majority of our tenancy, we had no issues with Northwood. The people we interacted with directly were friendly and problems were dealt with relatively quickly. The issues started at the end of our tenancy and were mostly caused by poor communication, as it seemed they just lost interest when they found out we wouldn't be staying with them.
Before moving out, we made sure to clean the flat to a high standard as requested by Northwood. We returned our keys before the end of our tenancy and expected the final inspection to be carried out on the day we moved as our paperwork stated should be the case. It wasn't until after we left that we were informed that although this is what the paperwork said, it was a blanket statement and that they would not do the inspection until the final day of our tenancy which was 12 days later. During this time, there were 3 more viewings where people walked around the flat, making the floors we had cleaned dirty again. As a result, we had to pay increased cleaning fees as they refused to move the inspection due to a technicality.
To their credit, the inspection was conducted on the day our tenancy should have ended. However, despite our paperwork also stating "If the tenant was unable to be present at the checkout inspection, inform them of the outcome of the inspection and any issues identified", we had to contact them 10 days later having not received any communication regarding this inspection. As a result, we ended up paying late fees on our utility bill as it took so long for them to get things sorted.
The long and short of it is - Northwood functions well as a business but they only do the bare minimum and only when it benefits them. Expect to have to chase them up frequently if you want to get anything done and don't expect fast replies, if at all.
Tenant
9th Jan 2024 (1 year ago)
I Garioch
I have worked with Northwood for over 5 years and have received a high quality service throughout that time. Scott Morrison kept us informed at all times and arranged for work to be carried out when necessary. He ensured that all documentation was updated at the correct time and let me know exactly what was required. Email communication was first class - Scott usually replied the next day and certainly within two days. Northwood gave a highly professional service and I would have no hesitation in returning to them in the future.
Landlord
4th Jan 2024 (1 year ago)
M Media
Great service from the team at Northwood especially Ali who is an asset to the company. I’ve dealt with her before and again she was first class to deal with. Responsive and friendly from start to finish. The surprise goodie box is an extra special touch when picking up keys to our new home. Keep up the great work! Merry Christmas from Mark and Chloe
Buyer
21st Dec 2023 (1 year ago)
T Connor
Northwood Estate Agents, (especially Ali Clark, who has gone above and beyond her role as agent) have been a God send in dealing with the sale of my deceased cousins flat in Dyce.
Ali has been a true professional from the first contact. As the executors, living in England, we weren’t able to travel to Dyce as often as we would have liked but Ali kept us informed of any and all changes relevant to the sale, even going in regularly to read the utility meters and liaising with our solicitors. As Estate Agents go I couldn’t recommend them highly enough. Thank you all and especially Ali, our job is now done????
Seller
9th Dec 2023 (1 year ago)
E Space2
Well detailed and comprehensive training.Masuim is a good trainer.
18th Nov 2023 (1 year ago)
M Henry
The staff involved was very helpful, in particular Alicja who dealt with most correspondence, very professional.
Thank you to all
27th Oct 2023 (1 year ago)
D Edghil
I would avoid Northwood at all costs. As a landlord I am appalled at how Northwood in Aberdeen treat both landlords and tenants. I had tenants move into a flat 3 years ago who reported a issue on day one, it took Northwood 2 weeks to bring it to my attention. The same tenants brought to the attention of Northwood another issue in October last year it was brought to my attention on 23rd of January this year. Only when the tenant threatened to move out did Northwood decided to alert myself. As has always been the case once brought to my attention I rectified the issue very quickly however my tenants were left with NO hot water for 4 months through a cold Scottish winter. This is an absolute disgrace. Like indicated by some of the other reviews Northwood tend to send emails at the end of a day leaving tenants and landlords unable to do anything until the following day. This often happens on a Friday where you can’t do anything until the following Monday. Despite practically begging for a phone call if anything comes up Northwood have repeatedly opted to email at the end of a day. Having gone to the property for an annual safety check it was brought to my attention by the tenant that my flat had been flooded from the flat upstairs and have been left with water damage in the property. The tenants had contacted Northwood and had a response from Northwood but no one had ever passed the information to myself. When I asked the tenant when it had happened they showed me email correspondence between the tenant and Northwood and nearly 5 months had gone by since the incident and no one felt it important to pass on so I could put right the damage. I have now been left with no option but to pursue the complaints process, I have had to contact the property ombudsman to escalate this as Northwood Aberdeen seem incapable of doing the right thing. After having potentially the value of my property put at risk and my reputation damaged by Northwoods inadequacy they made quite frankly an insulting offer towards helping fix the issues. The 5 star reviews on here need to be investigated. There are clearly fake accounts (perhaps not all but definitely a few) propping up this score which is still not great. AVOID AVOID AVOID.
Landlord
18th Oct 2023 (1 year ago)
MrRegmi
Tried to contact for property to view but they didn't get back to me
12th Oct 2023 (1 year ago)
Marina
I stayed with Northwood Aberdeen for over 4 years as a private tenant and was extremely pleased with their outstanding service. They were highly professional from the start, efficiently handling everything from property viewings and the application process to securing my deposit. I had to leave the property because the landlord decided to sell it, but the letting agency notified me in advance and provided all necessary information promptly.
During my tenancy, they promptly addressed any flat issues, such as replacing a malfunctioning kitchen water heater. I also appreciated their discreet and respectful flat inspections.
I would like to express my gratitude to Scott Morrison, the Branch Manager, for his exceptional professionalism and outstanding communication. I always felt comfortable reaching out to him with any questions or concerns, as I knew he would respond promptly and provide a proper response in a timely manner.
Unfortunately, I had to switch to a different letting agency due to the aforementioned sale of the flat, and Northwood Aberdeen did not have a property available in the specific area of Aberdeen I was interested in. However, if the opportunity arises, I would be more than happy to switch back to them.
In summary, I highly recommend Northwood Aberdeen. Their responsive service and professionalism made my stay stress-free, and I cannot thank them enough for their excellent service.
Tenant
10th Oct 2023 (1 year ago)
K Kolmetz
I would like to say big THANK YOU to Alicja J, she is simply amazing! Alicja really care about the tenants and always take time to do her best. When I ask her for a help with any issue, the problem is resolved asap (sometimes the same day). Alicja really cares about people and she take her job seriously, She is always very kind and professional! Alicia's service is highly recommended!
21st Sep 2023 (1 year ago)
K Forrest
We recently rented our family home through Northwood and their guaranteed rent scheme. From the very beginning, the service was outstanding - Laura came and valued the property and was able to give us a fair and transparent quote.
Alicja took over the property management process, was responsive, straightforward, and ensured that the property was advertised quickly - which meant our property was rented out within a few days.
We are absolutely delighted with the service, and hope to be a customer for many more years to come.
Thanks Laura, Matt and Alicja!
Landlord
25th Aug 2023 (1 year ago)
R May
Ali Clark at Northwood Aberdeen was absolutely fantastic with my flat purchase. As we are moving a very long way, Ali was always on hand to answer questions/check things out for us which made it very easy and smooth. Northwood also managed to squeeze in a second, end of the day, last minute viewing of the property before we travelled back home - I can't remember the girl's name who did this for us but she was also excellent. Northwood also gave me a cute little gift box with the keys including washing machine pods, fabric conditioner, hand sanitiser, cider, water and snacks. I highly recommend Northwood and I will be using them again when I need to rent/sell my new property!
Buyer
21st Aug 2023 (1 year ago)
G Laing
Regretfully disappointed
I rented a property for close to 2 years. I am likely guilty at being too relaxed as a tenant having owned property for over 20 years and was accommodating to the fact the landlords response times were poor for anything needed, or simply just ignored.
Star rating I was torn with as the staff are nice when you speak to them and when I dealt with Rory before he left he was lovely!! potentially happy to review rating if anyone bothers to get back to me from my email enquiries still unanswered.
On departure I’ve had to query a few issues. None of which have been addressed or satisfactorily resolved. I get a reply after my contact returns from holiday asking what my query is…..I’ve asked on numerous occasions and am not going to repeat myself anymore…….
My main issue was returning a property in better condition than I received it. During my time in tenancy I experienced a flood, subsequently it was addressed by tradesmen the property would unlikely not have been approved via buildings for the extension due to the electrical box location. As it happens during the flood I received rather a large electric shock then gave up my weekends for it to be moved!! No one has acknowledged any of my comments in relation to this.
I was charged for damages (for a shelf becoming loose that had been fitted without raw plugs, a bed slat missing on a bed left by previous tenant (and landlords bed had been left unused in loft space) along with £54 to wipe a mirror streak.
As it was all left to the final day on the SDS site I honestly couldn’t be bothered to go through resolution and wait 2 more months for replies and being blown off so I gave up and accepted as I suspect too many people do.
At least the neighbors were amazing and I’ve long term people to stay in touch with as I was as sad to leave them as they were me ????.
Tenant
26th Jul 2023 (1 year ago)
T Wong
My experience with Northwood was highly friendly and efficient. I viewed a flat, paid a deposit and was very straightforward.
Nicola was very professional and helpful. Thank you so much.
Tenant
4th Jul 2023 (1 year ago)
T Mutch
Great service from Nicola at Northwood, very helpful with getting my property ready for renting, knowledgeable and friendly and ensured everything was up to standard.
Landlord
26th Jun 2023 (1 year ago)
Anonymous Homeseller
Excellent estate agency
Seller
15th May 2023 (1 year ago)
J Hutchinson
We received excellent service from Northwood when selling our son's flat in Aberdeen. Ali Clark gave us great advice and was extremely diligent in her work, including arranging for tradespeople to come to the flat to do some remedial work. Would recommend using Northwood to sell your property.
Seller
15th May 2023 (1 year ago)
S scott
Very pleased with my letting out process with Northwood.
The Agent dealing with my property, Alicja, was nothing but helpful and always on hand to answer any questions!
Landlord
6th May 2023 (1 year ago)
L Finnie
Great service for all the staff at Northwood Aberdeen.I dealt with Ali on the sales team who couldn't have been more helpful
2nd May 2023 (1 year ago)
P Krol
I've had a great experience when recently rented a flat thought Northwood Aberdeen. Alicja - property manager was very helpful not only during the process, but also after when slight issues at the flat arrised. Great job.
Tenant
29th Mar 2023 (1 year ago)
C Farquhar
Northwood always provided a responsive and friendly service when they were estate agent for a property I was a tenant in. Issues fixed quickly and emails always answered promptly. Always happy with how I was dealt with.
Tenant
24th Jan 2023 (2 years ago)
J Waddell
Very professional service. Northwood were fantastic in facilitating the sale of my flat. They were very quick to reply to my emails and help me out when I was not in Aberdeen. I would like to especially mention Ali Clark for helping me through the whole sale process and always being there to answer any calls. Thanks guys and all the best for the future!
Seller
9th Jan 2023 (2 years ago)
Callum
Excellent experience with the Northwood Aberdeen team who recently assisted in selling our flat. The stand out thing for us when deciding on an estate agent was the support Northwood offered to conduct viewings, without any hidden extra charges on top. They delivered on this, helping to facilitate over half a dozen viewings of the property including one when we were out of the country.
Ali was our sales property manager and was friendly, professional and always on hand to answer any queries and support us through the process.
Seller
9th Nov 2022 (2 years ago)
I Short
Pleased with prompt replies to emails
9th Nov 2022 (2 years ago)
A Marsh
I would recommend Northwood to anyone looking to rent out their property. Juliet and the team have been great, very knowledgeable and proactive
Landlord
17th Oct 2022 (2 years ago)
M Mladenov
Great people, with exceptional knowledge and experience in the property market. Would highly recommend!
16th Oct 2022 (2 years ago)
J Daly
Thoroughly enjoyed the property investors open evening at Northwood last week. Great idea, great speakers and really informative. Thanks for hosting.
15th Oct 2022 (2 years ago)
L Lee
Just the right mix of professionalism and laid back chat to make the event a success. I look forward to the next one. I would love for it to start slightly later to allow people time to come from their full time jobs. Great job team Northwood.
15th Oct 2022 (2 years ago)
G Duncan
Great night, intertwined to hear Lorraine's journey and get some updates from Bob.
14th Oct 2022 (2 years ago)
S Kirpalani
Great experience letting our apartment through Northwood (specially, Juliet McPherson). We lived at our apartment for more than 3 years with no issues and maintenance issues were resolved at great speed and never had any inconvenience.
Tenant
13th Oct 2022 (2 years ago)
Craig
After receiving several quotes and valuations of my property in Aberdeen, Northwood were the clear winners in terms of transparency of costs and value for money, whilst being realistic with an estimated sales price. A main competitor wouldn't even market my property unless I went to auction or accepted a price 10-15% below the home report!
Ali was my property sales coordinator and I cannot praise her highly enough. In a saturated market in Aberdeen, Ali went above and beyond to market my property very professionally and quickly, and we achieved a sales price just above the asking price within 6 days. Her communication throughout the process couldn't have been better and I hope I Ali and Northwood can sell my next property for me!
Seller
19th Aug 2022 (2 years ago)
D Avagliano
I used this agency for renting my flat in Aberdeen for more than 1 year, very professional, rental payments on time in my bank with accurate calculations , flexible but most important they follow perfectly all instructions we agreed, leaving in another country for me was very important. Scott did a great job and always promptly replied, top class agent!
Landlord
15th Aug 2022 (2 years ago)
Spicyverse
WARNING!
Despite a great few years with them, upon leaving, they are attempting to take money from our deposit for issues that not only did we not cause, that are not in the exit itinerary but is believed to be caused by their own workmen while property in their possession. Tying to hold previous tenants liable for damage they cause despite exit video evidence to the contrary.
21st Jul 2022 (2 years ago)
A Fraser
Very good service, would recommend.
I used Northwood Aberdeen for selling an empty property in Sunnyside Road, and they were able to assist with clearance/repairs/maintenance during the sale period all at reasonable costs.
Other Aberdeen companies that I have experienced are both less willing to be helpful for what they see as unwelcome work like clearance/repairs/maintenance, and then if/when they actually do that work end up being expensive.
Especially helpful was Ali MacGrory, property co-ordinator for sales at Northwood Aberdeen.
Andrew Fraser.
13th Jul 2022 (2 years ago)
K Henderson
As a present tenant, so far very good service from Northwood, professional service with plentiful notice of works to property, professional tours. Goes above just doing the minimum legal requirements of a letting agency, which can be nice. Minor qualms; can sometimes be slow to enact upon maintenance reported through the portal, we've had some minor things that took a while, some issues still never amended, albeit small maintenance points things that didn't truly hamper our standard of living, such as garden damage. In addition, the process of application for tenancy was professional, but also long and pernickety, could have benefitted from less stringent demands. On the whole, so far, very good (Note: REVIEW SCORE SUBJECT TO CHANGE depending upon how the deposit resolution and recompensation stage goes)
Tenant
6th Jun 2022 (2 years ago)
S Watling
Brilliant service provided by Northwood, made the process fast and easy, especially since I was a first time buyer.
Ali was my first point of contact and she was very upfront about the property, she was realistic and provided great advice based on what I was looking to do with the property. Her kindness has went above and beyond what I would have expected and has went beyond her contractural obligations by providing local knowledge on trades people that she has used herself, this information is available even after the sale of the property is completed.
I plan on renting out this property in the future and I will definitely use Northwood to facilitate this.
Buyer
9th May 2022 (2 years ago)
R Baden-Powell
Great place to do business with
5th Apr 2022 (2 years ago)
N Dunn
Update 2022 - I have just sold my property through Northwood, using Ali MacGrory as my sales agent. Great service, lines of communication and just a very professional and helpful person - especially when things did no go smoothly. Can't rate Ali and Northwood highly enough. Thanks Ali (again!)
Have just contracted Northwood Residential and so far so good - yet to let my flat but very proactive approach. Quick to answer emails and in constant communication with me. Very impressed. Very professional outfit. Would recommend to anyone.
Seller
31st Mar 2022 (2 years ago)
E Graham
Sold a home through Northwood and really can't recommend them highly enough. Very communicative/proactive and Ali MacGrory was a pleasure to deal with at all stages. Thanks!
Seller
24th Mar 2022 (3 years ago)
P Paula
Excellent service!!
14th Mar 2022 (3 years ago)
M Tait
Northwood Aberdeen Sales & Lettings was recommended to me by a satisfied customer.
My initial enquiry was dealt with very quickly and efficiently.
The staff are very polite and helpful and keep you informed throughout the process.
However, I decided against taking the process any further for the following reason.
My only gripe (and this highlights my own lack of experience in renting out a property) is that I was going to be expected to pay a bill of over £2000 for a EICR (Electrical Safety Certificate) before I could rent, on top of the £600 float I had already paid to have the checks carried out. I have no issue with having work carried out to ensure that tenants are safe but some of work itemised was ridiculously expensive. That in itself made me change my mind.
That being said, these were prices quoted by the contractor who would take on the electrical work, not Northwood. When I voiced my concerns and said I wanted to withdraw, I was treated with respect and I received everything back, with the exception of the £600 float.
Landlord
24th Feb 2022 (3 years ago)
D Bruce
I have recently used Northwood to let my property and was delighted with the prompt and professional service that Juliet provided. Viewings were organised around my calendar and a tenant was secured within a day of posting the property. I would certainly recommend Northwood to anyone looking to let a property in Aberdeen.
Landlord
22nd Feb 2022 (3 years ago)
S Stephen
They will ask you for a months rent + £100 and then coincidentally charge £108 for cleaning even when you have had it professionally cleaned and left it in nicer condition than when you moved in (we even offered to repaint two rooms to freshen them up). Thank goodness we requested an invoice from our cleaner so when we fought it and they requested proof we had it. GET AN INVOICE when you move out so you aren't scammed out of £100.
Took almost three months to get our deposit back and they did everything last minute, they only responded because my partner escalated it with SDS.
Communication overall was pretty poor throughout our tenancy as our person of contact seemed to always be on annual leave... You also don't get their email or number and instead have to go to a general email and wait ages to hear back. They won't reply unless it is going to affect them directly so make sure to chase them up.
I was also extremely disappointed at how they dealt with viewings, we were still paying full rent and they would book silly amounts of viewings expecting us to drop everything for them and be out the house (in a world where so many are now work from home).
I didn't mind the bookings as I know that's what they have to do, but a double check to ask would have been nice. I also kindly asked them if they could avoid touching anything during the viewings due to not only covid (we at the time did not get sick pay for covid), but my sensitive and confidential work documents I had too. I left all of the wardrobes open, doors open, lights on, kitchen cupboards open etc and when I came back in there was lights off, cupboards closed etc. But again, unless it benefits them they don't care.
They aren't totally awful and at the beginning they seemed alright, I wouldn't not rent a place I loved because of Northwood but I would certainly be extra cautious with everything you do with them.
Tenant
3rd Feb 2022 (3 years ago)
B Ahob
Very transparent and professional people. Provide excellent assistance to first time sellers
Seller
2nd Feb 2022 (3 years ago)
Anonymous Homeseller
I initially made an enquiry with Northwood (Aberdeen) for sale of my property but decided to go with another agency based on a recommendation but I soon realised that I was dealing with an agent who made false promises and no progress. Got in touch with Northwood again and they were happy to help me sell my property a lot sooner than I expected. They made a lot of recommendations of what work were required before being placed on market and I was constantly updated on the progress over the phone and emails. Top class service by Laura Mearns and her team, and special thanks to Ali MacGrory for seeing it through from initial advice to completion of the sale.
Seller
2nd Feb 2022 (3 years ago)
D Strachan
Pretty poor agent, the representative we met at our viewing was clearly not interested- no greeting as we knocked at the door, no tour or explanation of sockets/storage/location, etc....she was more interested in her phone! One of the worst I've came across.
Then a lengthy written application has to be completed, to then not to be updated on whether you are successful or not. I had to keep calling this company, 1/10 for professionalism - a school leaver would have done this job miles better.
13th Jan 2022 (3 years ago)
H h
Excellent Experience with Northwood. Our property manager Mr. Rory had helped us to solve all the problems during the tenancy period. He was very fast dealing with all our questions.
Tenant
18th Dec 2021 (3 years ago)
S m
Excellent. We had a very good experience with Northwood. Also, we received our full deposit back at the end of the contract period. Rory was very helpful in dealing with all our problems during the Tenancy Period.
Tenant
17th Dec 2021 (3 years ago)
A Ch
They weren't helpful at all when I was renting the property so I moved out, now they are not responding to my emails, when I ask about my deposit.
Tenant
2nd Nov 2021 (3 years ago)
D Whyte
The Northwood team made buy a house they were advertising a pleasure nothing was to much for Ali who showed us round the property at the first viewing she check in on us though out the buying process also willing to help any way possible! Brilliant team!
Buyer
1st Nov 2021 (3 years ago)
A Bhardwaj
Quick service, responsive staff. guaranteed rent scheme is good but the return is quite low obviously.
Landlord
29th Jul 2021 (3 years ago)
D Elrick
Could of been a bit more helpful
12th Jul 2021 (3 years ago)
L Grant
I am a new landlord, and was nervous about renting out my property - my property manager Juliet helped put me at ease and talked through the process very thoroughly
Landlord
12th Jul 2021 (3 years ago)
M Richter
Very professional and quick response times. Had a faulty fridge and recieved a replacement immediately. Will recommend.
22nd May 2021 (3 years ago)
A Joginipally
I would like to thank Laura and team for excellent service all through 9 years. Laura's guidance as part of sale process has been very valuable. Ms Ali has been great help with sale. She is very helpful and provides excellent service. Thanks and wish you all the very best!
Seller
7th May 2021 (3 years ago)
J yeats
Northwood supported the leasing of my property whilst I was living abroad for a couple of years, I would highly recommend Northwood to any of my family or friends. They handled every single aspect of it with great professionalism and took all stress of leasing a property away from me.
Landlord
31st Mar 2021 (3 years ago)
0Silver
Terrible organization and customer service. 7 months after I moved in and I am still waiting for them to sign the inventory and for a re-reimbursement due to the flat been unclean when I arrived.
During my last inspection the owner of the property turned up (which I wasn't informed would happen) and I got chatting: "So have you had a chance to sign the inventory I made for you and Northwood 6 months ago?" "..No, they haven't told me anything about that." "..Oh, well have they told you about the broken extraction fan I reported 4 months ago?" "..No."
I recently got in contact with them to discuss my rent and get it lowered, due to house prices lowering in the area and the poor service I am receiving. 3 weeks later, 5 minutes before they close (the absolute maximum time they are allowed by their policy to respond) I get an email: "I received a message you would like to extend your lease for a fixed term?". It took them all that time to respond to me and they got it completely wrong. Absolute joke.
Edit-09/03/2021
Does anyone else find it weird that all of the 5 star reviews are from accounts that have only ever reviewed Northwood? Also, that all of the 5 star reviews specifically name Juliet or Nicola, are they the only people that work there? Almost as if such accounts were fake and created to boost the star rating.
Tenant
9th Mar 2021 (4 years ago)
B Angus
I have recently used Northwood as a letting agent having no real experience of them prior to this. However, there was a couple of issues during the tenancy e.g. not telling us that a trades men was coming out and tried opening our door while we were inside and when I phoned regarding this I got told they ‘just forgot’. This is only minor compared to the other issues I have experienced. Having terminated my tenancy with a few issues with the land lord to be sorted, I thought this would be resolved quickly and my deposit would be returned quickly minus a small fee. But having tried serval times to contact Rory in the Aberdeen branch, it now appears my calls are being ignored and the phone has been hung up on me while trying to contact them. I recommend that you use someone else’s phone as once the caller Id comes up with your number it seems to assist in vetting the calls they will answer. As it stands I have been trying to organise my deposit, which should be a simple task for nearly a month now with promised emails not being sent and various other communication promised but not delivered. It is only my opinion but given the treatment by Northwood to myself and having read other reviews online I feel you may be better served using a different letting agency that may be more customer focus.
Tenant
1st Mar 2021 (4 years ago)
A C
Covid 19 protocol compliant in handling customers
25th Feb 2021 (4 years ago)
A Legrand-Preney
Nice and helpful staff.
Everything went well.
29th Dec 2020 (4 years ago)
G Potter
Alli was great with our initial interactions and helped us find a property. We've been passed onto someone else now who is unhelpful, rude and comes across as patronizing. When communicating, most of the time a simple 'sorry' would be enough to make the situation better (like in most service industries) but the general response is arsey excuses.
Also I see that the general response on here to a negative review is to say "we don't have a complaint on file for this"..... which is a perfect example of the failure to take accountability for the shortfalls in service. Excuses right to the end.
30th Nov 2020 (4 years ago)
L Knowles
I wish there was an option to give 0 stars as that's what this "letting agency" deserves.
I would AVOID this company at ALL COSTS.
A chocolate teapot is more reliable than this company..it's funny they say they are happy to help with any problem but when you do need help and it doesn't benefit them it's as if they have done a Houdini, I had to deal with multiple issues myself as emails were ignored for months and when I did get a response it was nothing to do with the problem.. Honestly don't waste your money/time or energy with them.
The LEAST professional letting agency I have EVER dealt with...my advise is, When there is an issue or just questions. Write everything needed in an email and sent them it..then phone them from different numbers that aren't on the application form as they have a habit of being "unavailable" or just not answering the calls but as soon as someone else phones from a different number for you they answer straight away. Just continue to phone them until you get the answers/actions you need. DON'T let them fob you off and say they will phone you back as they wont. LET YOUR HIDDEN KAREN PERSONA OUT. When moving out make sure you document cleaning the flat with photos and videos for evidence so they don't try and charge you with the cleaning fee.
When it came to getting my deposit back..they hadn't even registered my name under the property with Safe Deposits Scotland so I had to phone them back and it was like pulling teeth with them..When they finally got round to it they gave SDS the incorrect the information as they misspelt my email address...SO GLAD I don't have to deal with them now..How the hell they got such a high rating I will never know.. definitely got some bots making fake reviews! AVOID AVOID AVOID
Tenant
27th Nov 2020 (4 years ago)
C Sherwin
Never got back to me when I needed help/advice. I kept the flat in excellent condition and applied for the rent back via safe deposit. Heard nothing back for 6 weeks not even q call to let me know how the check out went, until they asked me to pay 100 for cleaning g costs, 6 weeks later!! Place was left in good condition and if they felt it wasnt why not contact me at check out and give me the opportunity to rectify. Beware.
Tenant
29th Oct 2020 (4 years ago)
X R&R
Never had any issues. Rory has always been outstanding.
22nd Sep 2020 (4 years ago)
K K
In my experience, Northwood Aberdeen has been an excellent letting agent. They have been professional, responsive and offer a choice of letting options for landlords. Scott and Matt from the Aberdeen office are two true professional gentlemen with customer service at the heart of their operations.
I would thoroughly recommend this letting agents in Aberdeen.
Landlord
19th Aug 2020 (4 years ago)
S henderson
Very helpful when applying for let.
Tenant
1st Aug 2020 (4 years ago)
K Brady
Very poor communication skills, leave a lot to be desired
15th Jul 2020 (4 years ago)
K Paul
Over the past 3 years, we have had significant dealings with Northwood in multiple roles and throughout this time have been left thoroughly impressed with their service offering, and ability to handle our property while we moved and lived overseas.
We initially engaged Northwood Aberdeen to take our property on as a Guaranteed Rental property, and they were absolutely fantastic for us - guiding us each step of the way on what was required for us to complete as first-time landlords, and helping us get our property in compliance. They swiftly found us good tenants while we were living overseas, and kept us informed of any issues in a prompt and timely manner.
Fast forward two years, and we decided that the time had come to sell our property, and so we engaged Northwood Estate Agency with Laura Mearns, who personally oversaw our property listing, and successful sale. Although COVID delayed this a couple of months, the feedback and dedication from Northwood throughout was faultless.
Being able to permanently leave the UK, and leave a property in the hands of someone else, requires a significant amount of trust, and confidence, but Northwood always left us feeling that our property was in their safe hands - and so it proved to be.
As they expand their Estate Agency portfolio, we can only wish them the best of luck - they deserve to be successful, because from our experience, their philosophy on how to do business has been spot-on.
Many thanks for all that you did for us.
Seller
1st Jul 2020 (4 years ago)
Ben
I was a tenant with Northwood for over six months, they are consistently difficult to deal with. They forced my flatmate to pay six months rent upfront because he and his family live in Italy and do not have a UK address. I spent half a day waiting in their office before I could move my things out of my previous flat as I had to wait until my flatmate paid 6 months rent in advance. Before we moved out we had been given a list of demands to get our full deposit back. This included replacing the bath sealant in a damp bathroom, and at the time of writing we still have not recieved our deposit nearly a month later. I had recieved a call from the landlord, thanking us for the condition we had left the flat in. Northwood have been very unhelpful to us as tenants.
Edit: 25/06/2020
Our deposit was returned to us, after I wrote the above review and contacted the office. Matt spoke with me over the phone and was happy to discuss and resolve any issues.
Tenant
25th Jun 2020 (4 years ago)
P Cann
My boyfriend and I rented our first flat from Northwood with help from the lovely Juliet. Neither of us have rented before so we both felt very nervous especially due to lockdown restrictions. Juliet was very professional and was able to answer any question we had, the experience we have had here from start to finish has been exceptional. We look forward to moving into our flat and want to say a big thank you to Juliet for all her help.
Tenant
19th Jun 2020 (4 years ago)
M Spade
Cant fault the team at Northwood, friendly, efficient and they know their stuff. My property manager Juliet is great and i am looking forward to working with them
19th May 2020 (4 years ago)
L Kirk
Highly professional company, Juliet has kept me well informed through out the rental process, very impressed
Landlord
18th May 2020 (4 years ago)
M Eddie
Juliet has been great in getting our property rented out
Landlord
11th May 2020 (4 years ago)
A Philips
Juliet has been a great help in helping my son find a property, thanks again
19th Apr 2020 (4 years ago)
R Stevenson
I have had a very positive experience renting my property out through Northwood. They have always been on hand to answer any questions i have , Juliet my property manager has been very informative
Landlord
14th Apr 2020 (4 years ago)
I McShae
Grateful for the help of Northwood Aberdeen for helping me find a property for my son so quickly, Juliet was very professional and made the process very hassle free
Buyer
6th Apr 2020 (4 years ago)
G Dargie
Many things to Juliet for the prompt fixing of my maintenance issue, especially considering what we are currently facing
30th Mar 2020 (4 years ago)
C smith
My experience as a tenant moving out of a property with Northwood Aberdeen has been very negative. The agency forgot to close the gas account they set up for me originally (bizarrely they did close the electricity account in time) and ended up charging me a crazy 'cleaning fee' for the exchange of a light bulb and the cleaning of a surface that was merely discoloured. No pictures were ever provided to show me that they magically managed to clear the discolouration but a handsome bill for whatever was provided.
Tenant
13th Feb 2020 (5 years ago)
Naz
We had appointment on 3.30 waiting at property for long time at and another family as well. We called six time to the agency no one picked finally some return called at 3.57 to make another appointment for viewing. We have just wasted our time .
31st Jan 2020 (5 years ago)
C Stevenson
Kerryn working in accounts was such a great help sorting me out with statements when I needed them for my accounts manager
28th Oct 2019 (5 years ago)
C Wells
Fiona at reception was so friendly and welcoming, she searched through the properties you have for let and took into account the requests I had. Thanks again Fiona
Tenant
23rd Oct 2019 (5 years ago)
J McCluskey
Big thanks to Juliet and the team in Rosemount for helping me rent out my property.
Landlord
16th Oct 2019 (5 years ago)
T Clark
Cant fault the team at Northwood, busy, hard working team, but took time to answer all of my questions, thanks for the help Juliet
8th Oct 2019 (5 years ago)
D K
Terrible service, do not approach them. If you use them, you will regret.
7th Oct 2019 (5 years ago)
P Dawson
They seemed professional enough, but found the letting process complicated inaccessible and overly expensive to enter into a lease for a very small flat...
Tenant
3rd Oct 2019 (5 years ago)
T Heaton
Would recommend Northwood in Aberdeen, knowledgeable and a good level of service - thank you to Nicola for always taking the time to help with any queries I have and getting back to me.
25th Sep 2019 (5 years ago)
V Keys
I had an emergency maintenance issue this morning, the electricity went in my property, but Juliet managed to get someone out to me so quickly, thanks again!
Tenant
23rd Sep 2019 (5 years ago)
C Morris
Big thanks to Juliet for helping me out with viewings last week, i left it very late and she managed to fit me in to see all of the ones i requested, great help!
29th Aug 2019 (5 years ago)
A Jasinska
Really helpful, friendly team and Northwood especially Fiona and Juliet
26th Aug 2019 (5 years ago)
S Reid
Pity I couldn't leave less stars. As they didn't give any information when they called my partner today to confirm that we was attending the viewing nor did they tell us that it was a group viewing for the property ????????????????????
15th Aug 2019 (5 years ago)
K Wood
Northwood have been looing after my property for a number of years and I have had no issues, the whole team are incredibly helpful, especially Juliet who manages my property
Landlord
7th Aug 2019 (5 years ago)
N hire
Over the past 10 years I've found Northwood's level of service and pricing, along with the quality of their properties to be excellent. In particular, Nicola Walker has been a first class and reliable contact for me.
6th Aug 2019 (5 years ago)
T Services
We would highly recommend Northwood as we have worked alongside them for several years. Their team is always pleasant, helpful and knowledgeable. Having worked closely with Nicola she is always very thorough in ensuring that the properties comply to the latest government requirements ensuring that each property has all the safety checks. A great leasing agency!
Landlord
6th Aug 2019 (5 years ago)
D Clark
Local letting office staff very helpful
Landlord
2nd Aug 2019 (5 years ago)
L Moon
Great, prompt and friendly service. Thanks to Nicola for all your help.
30th Jul 2019 (5 years ago)
J Owens
We were so impressed with Northwood and their knowledge and range of rental properties. Nicola was magic. She really helped clarify our options. We were so pleased we even returned for mortgage advice when she passed on details of their in house advisor.
Tenant
16th Jul 2019 (5 years ago)
L Mackie
Great, friendly service from Northwood Aberdeen. Thanks to Nicola for all your help and patience.
16th Jul 2019 (5 years ago)
N Adamson
Great experience from Northwood - in particular Juliet!!
28th Jun 2019 (5 years ago)
H D
Very poor level of customer service and extremely poor knowledge around processes regarding secure deposits. No understanding of new legislation which protects tenants.
20th Jun 2019 (5 years ago)
K Limited
We have worked very closely alongside the Northwood team and Compliance Coordinator Nicola for just over 3 years now. Everything is dealt with in a prompt and professional manner. We would recommend as a letting agent to anyone looking for a quality company to manage their property for them.
Landlord
18th Jun 2019 (5 years ago)
Rob
Nice staff and were very helpful in getting us setup with our first house here in Aberdeen.
13th May 2019 (5 years ago)
L Forlano
I've only been a tennant with Northwood for a few months now but so far their service has been great. Quick to respond and always helpful, cheers to Ali especially.
Tenant
21st Mar 2019 (6 years ago)
L McRobb
Juliet quickly and efficiently helped me with a query about renting out my property, I felt like a valued client, and that I wasn’t just being told what I wanted to hear.
Landlord
18th Mar 2019 (6 years ago)
M Bellucci
Shocking and unprofessional service. Stay away from this agency as a landlord you only pay money on a monthly basis and nothing is getting done by the agency. If tenants damage anything in the property they are very unprofessional in handling the matter. Cleaning service they use absolute disaster - no cleaning is ever done your property will be damaged and drown in dirt from the tenants and noting will be done until you go and clean it yourself. Doesn't matter whether you speak to Matt, Scott or any one else, they lie about what has and hasn't been done (basically nothing is getting ever done) - absolute disaster for the landlords - stay away !!! if something goes wrong you as a landlord responsible for chasing them and they don't answer the phone and don't phone you back, very unprofessional. Stay away from them!!
Landlord
26th Feb 2019 (6 years ago)
J Laing
Being a new landlord i am very happy with the service received from Northwood, prompt, efficient and professional, Juliet has made the process so so easy
Landlord
7th Feb 2019 (6 years ago)
K Howell
Northwood cost me thousands of pounds in lost income, unpaid council tax bills, unpaid electricity and repairs when they failed to realise my tenant had moved out for over 6 months, leaving the flat vacant and without insurance. After I highlighted their error to them, their initial response was 'I don't know how they got away' then they showed very little interest in their mistake and even failed to show up for a meeting to discuss the problem. My phone calls and messages were never returned. Poor organisation, poor management and disinterested. Stay away.
Landlord
4th Feb 2019 (6 years ago)
G Massi
The worst agency I have ever rented from. They don’t care about the customer just about the money. Never rent from there if something in the house breaks you will wait weeks or months to fix it and the contractors will make damage to your property. We will never rent from them again. Can’t wait to move out.
Tenant
30th Jan 2019 (6 years ago)
A King
Absolutely wonderful service!! Juliet and Fiona have been so helpful and supportive towards us, trying to find our new home. Both employees are outstanding members of staff!!
29th Jan 2019 (6 years ago)
Richard
absolute shambles of a company. Instructed them to advertise property when tenants gave notice, they didn't advertise anything. When it was finally advertised properly Northwood did a very poor job and ignored communication. Property sat empty for months before i changed management companies and then was rented out in 2 weeks. I would avoid at all costs and find a more professional management company.
Landlord
25th Jan 2019 (6 years ago)
J Stewart
Me and my partner moved into a house in kingswells, Aberdeen which looked like a nice home upon viewing, however the place was falling apart, there was a severe lack of hot water and the central was very temperamental and when we complained to Northwood i was asked to ‘fiddle about with the boiler’ myself. The landlord had sellotaped the bottom bracket of the fridge on after he broke it and when we asked for a replacement we were given something that resembled a mini bar. The recycling bin was full of grass upon our arrival which meant we had to pay for someone to remove it. We moved out of the house before our lease was up as the living standards were appauling. I still havent recieved my deposit back although the landlord has made a full renovation on the house and northwood wont reply to my emails. Worst experience of renting a property ive ever had!!
Tenant
24th Jan 2019 (6 years ago)
I Abubakar
Great Service from Northwood Aberdeen. Lots of lovely properties listed with them plus a great and friendly service all year round. Special thanks to Juliet McPherson & Scott Morrison. I fully recommend them!!!
19th Dec 2018 (6 years ago)
O adukwu
Great service, thanks a lot Fiona Cromarty
16th Sep 2018 (6 years ago)
A Mouse
Have to praise Lynda the inspections person. Very good at explaining things and putting at ease. Also good with pets and children !!
8th Aug 2018 (6 years ago)
R Cruickshanks
Absolutely disgraceful and unethical agent.
Disabled family member was told she could not accept an application to reserve a property without first meeting the agent. After waiting a week for a viewing, the agent reserved the property for another tenant who had an earlier viewing the same day, without even accepting my family member's application.
The agent didn't even have the courtesy to call and cancel the viewing, leaving my family member - who cannot WALK - completely up the creek.
I'm absolutely horrified at the disgusting behaviour of this agent, and I would recommend you avoid them at all costs.
The behaviour displayed by this agent is in contravention of the Letting Agent Code of Practice Regulations, and we will be pursuing this appropriately:
"In deciding how you will conduct viewings on the landlord’s behalf, you should
make sure you do not unlawfully discriminate against a person protected by the
Equality Act 2010"
Tenant
3rd Aug 2018 (6 years ago)
P McNab
I'm very happy with the continuous great service I get from Northwood any issues I have are dealt with in a timely manner and I recently signed another year and that process was really straight forward and easy I've had dealings with Fiona, Linda and Scott and all have been very helpful and dealt with my queries.
Tenant
26th Jul 2018 (6 years ago)
Jake
I went to view properties with many different agencies while searching for a flat, but Fiona from Northwood was like a breath of fresh air. She was very well informed and took time to ensure she found the right property for myself, even going out of her way late on a Friday afternoon to show me around another property that she recommended to be better suited to my needs - which it was. Excellent service.
25th Jul 2018 (6 years ago)
A F3M)
Had a great viewing with Fiona, and I really appreciated the time and care she took to explain the property and the ins and outs of the process of renting, as i haven't done this before. Thanks again fiona.
Tenant
20th Jul 2018 (6 years ago)
P Archibald
Fantastic experience. Would highly recommend and don't get put off by the other negative reviews. Fiona made us feel special and nothing was any trouble.
18th Jul 2018 (6 years ago)
L Convery
Customer service was atrious, constanly reported problems yet they were rarely dealt with.
Tenant
12th Jul 2018 (6 years ago)
C Jackie
Really disapointed with their service and attitude. Overall would not recomend!
12th Jul 2018 (6 years ago)
A Khetarpal
We were shown around lovely properties with Fiona. Great personalized customer service. She always kept a look out for properties that may suit our needs and went out of her way to arrange viewings convenient to us. She's also just great chatting to! Thanks Fiona :)
28th Jun 2018 (6 years ago)
G Iures
Special thanks for Juliet McPherson, an absolute delight, amazing customer care.
Thank you ????
21st Jun 2018 (6 years ago)
J Taylor
Smooth check in process with Northwood, Juliet managed to make the whole process so easy and straight forward, something which moving house is not!
1st Jun 2018 (6 years ago)
R Chisholm
Had a viewing for a flat in Torry with Fiona, very informative and quick to answer all my queries. Made it a very enjoyable viewing and I highly recommend asking for Fiona when viewing flats!
31st May 2018 (6 years ago)
M Hendry
Prompt and reliable service from the team at Northwood, Abigail and Juliet who deal with my property are always quick and efficient, they take care of everything for me, just what you want in a letting agents! Nothing is too much trouble for the team.
Landlord
17th May 2018 (6 years ago)
D Livingstone
It was such a smooth process renting a property with Northwood Aberdeen. After viewing the property and sending an application form to the office, Juliet was in touch within a few days with a reply from the landlord. She made sure I was fully aware of all of the documents I was required to bring to the office. She made the whole process very easy and stress free. I would highly recommend any prospective tenants to use Northwood Aberdeen.
Tenant
17th May 2018 (6 years ago)
D Forbes
When I was looking for a flat, I heard great things about Northwood. I spoke to Abigail who was very knowledgable and told me what to expect and also what standard the property would be to meet with the current legislation. Unfortunately the flat I was looking at was taken, however I couldn’t recommend Northwood enough!
17th May 2018 (6 years ago)
D Dye
Excellent and professional workplace! Friendly group of staff who are lovely to deal with. I would specifically like to mention Charlie who was a breath of fresh air. Would highly recommend Northwood Aberdeen!
29th Apr 2018 (6 years ago)
F mathieson
Their prices are great and the service when you go in the office is fantastic but they are extremely slow at fixing issues and charge you hidden admin fees
12th Apr 2018 (6 years ago)
T Howarth
Northwood has been leasing out our property for 6 years. Now when our contract has come to an end we would like thank Matt Pullinger and each and one of the staff member for their professionalism, care and approach. The dedicated staff will guide you through the process required and will take care of their clients on each step of their service.
We highly recommend Northwood to anyone who would like to lease or sell their property, rent or buy a property.
Allan and Tamara Howarth
Landlord
10th Apr 2018 (6 years ago)
C Taylor
Very disappointing experience, i just dont see how what you have left me and my partner in is acceptable, the flat is cold damp and mouldy. Things breaking such the shower, windows, door ive seen the temperature drop into danger of hypothermia and they want us to ventilated the property but we only have the in the living room but in the living room there is a crumbling wall the wallpaper above the bedroom window is crumbling of but still nothing been done, the customers service is worst i can never seen to get through to the maintenance team horrible customer service thank god am out this property in little over a month!!!, the tiles in the kitchen is coming from the wall due to damp i dont how the landlord got away with this flat is not fit for living in, and they told us that they have never had an issue with the cold in the flat well thermometers dont lie its so cold to the point our hands are so numb we've also have family and friends to say its cold i would highly recommend dont go with this company they take a very long time to answer and very very poor service.
Tenant
28th Mar 2018 (6 years ago)
K G
My experience with this company has been nothing short of horrific. Recently I was left terrified when I found a man in my hall. I always lock all of my doors and windows so I thought I was the victim of a home invasion but in actuality the letting company had given this man a key without my knowledge or consent and he had let himself in to do repairs. Understandably, I was left very shaken. When I wrote to the company to complain, they did not apologise for this very upsetting encounter and to add insult to injury i was sent a link on how to complete the repairs myself. I would not recommend this company to anyone.
Tenant
8th Mar 2018 (7 years ago)
R jack
Friendly staff
19th Dec 2017 (7 years ago)
S Bain
Poor service received from beginning to end of tenancy - very clear that landlords are valued higher than tenants at Northwood. Moved into a dirty flat, with multiple issues that took literally months to resolve, despite constant chasing- issues including furniture that didn't conform to fire regulations being stored in my spare room for weeks, before being located to my shed without my consent, broken shower, broken buzzer, broken blinds, heating breaking down twice, greasy and dirty furnishings throughout.
The flat was handed back at end of, 6 month tenancy, about ten times cleaner than when I moved in, with new toilet seat (did I mention the original was broken, and being held on with sellotape?), New coat hooks (old ones crumbling out of wall), new net curtains with pole and a kitchen free from the inch of grease from when I moved in.
Despite this I was charged £54 for a cleaning, with a cheeky £30 admin fee added on for my troubles. I requested a copy of the invoice for the cleaning 17 days ago, and have not yet received it, despite emails, visiting northwood, and phoning twice to speak to management, who did not return my call.
Very disappointed at the lack of support given to tenants by this company, and I will not be recommending to anyone.
Watch out for unlawful charges and insincerity.
Tenant
27th Sep 2017 (7 years ago)
J Lowe
Laughable. Extremely disorganised, quite dodgy and VERY rude! Communication is awful. Added fake charges to our deposit. Viewings for the flat were before the previous tenants had even moved out which was very awkward! A ridiculously bad experience.
Tenant
23rd Aug 2017 (7 years ago)
T McIntyre
Not the worst I've had to deal with. You wont find yourself dealing with particularly motivated people, but they don't seem to be actively out to get you.
2nd Aug 2017 (7 years ago)
A Ducker
Northwood have been excellent managing my property and keeping me updated with any issues or legal obligations requiring my attention. I feel that my property is in safe hands with any necessary works being communicated to me and prioritised to ensure the tenant is also kept happy. All in all, Northwood provide a fantastic comprehensive service!
Landlord
23rd Mar 2017 (8 years ago)
J Conde
Great service and good support for tennants. Very professional staff
Tenant
24th Jan 2017 (8 years ago)
D Mason
Prompt replies, completely professional and very knowledgeable but reassuring at the same time. So far so good!
10th Oct 2016 (8 years ago)
I Rockstars
Speak to Matt if you need your property rented out - top fella!
Landlord
11th Aug 2016 (8 years ago)
Andreea
One star is one too many!!!
I viewed a flat on thursday with 2 other people that were interested in that flat and I was told that it going to take up to 1day until i will have an answer. In the meantime they were cheeky enough to ask me if i could pay 6 months rent in advance (!) and they probably did that just to ditch me , thinking i would never have the money to pay.
Even though i agreed to pay the money they gave the flat to someone else and decided it would be very nice of them NOT to let me know , although i waited for 5 days for their answer, having prepared the money for 6 months rent . A simple negative answer would have been better.
I gave a notice to my current landlord and i cannot afford to waiste 5 days waiting for them to give the flat to someone else. Thank you Northwood! Thanks for nothing!
Tenant
14th Jun 2016 (8 years ago)
J hay
Excellent, professional service from start to finish letting my property. Would not hesitate to recommend.
Landlord
26th May 2016 (8 years ago)
H Ja
Just came back from city centre where had booked flat viewing at 4.30 pm.
At 4.20 received a call to cancel my viewing as proporty has been taken.
Just wonder where was the guy who supose to show us the flat that time, probobly in office next to that happy girl who called me.
Totally ignored by Norwood agency as it was few years back. In Aberdeen situation changed on property market but nothing change for them.
100% Unprofessional!
5th May 2016 (8 years ago)
R Sinclair
Northwood Aberdeen have managed our flat in Aberdeen for 4 years or so now and have always acted with great professionalism and integrity. Due to the current market conditions our Guaranteed Rent Agreement renewal was due to reduce significantly. I was provided with the information I requested, to weigh up our options, and more. In addition, when I uncovered a past oversight by both parties, which had led to us receiving less income in a previous year than intended, Northwood Aberdeen corrected the error and paid the money due without us even requesting it. Primarily, as a result of this and the service we have always received from Northwood Aberdeen we have renewed the Guaranteed Rent Agreement for another year (despite the income being significantly reduced).
Landlord
13th Apr 2016 (8 years ago)
S Ritchie
Brilliant, ethical, letting agents. they do the right thing, even if it costs them. I've referred clients to them, and they are , uniformly, delighted
Landlord
17th Feb 2016 (9 years ago)
C Solutions
I have used Matt at Northwood on many occasions and always found that he provides a very high standard of service. He deals with my questions and queries in a very timely and professional manner. I would have no hesitations recommending Northwood to any of my friends, family or colleagues.
16th Feb 2016 (9 years ago)
A Strachan
As a private landlord, I know that Matt and the lettings team at Northwood work to a really high standard of professionalism and expertise. They deal with landlords, and tenants with a high level of respect and understanding of their needs. They offer different packages to suit differing landlord needs and keep abreast of current and new legislation regarding housing and letting. I have met many members of the team at Northwood and have found them all to be of the same highly professional standard. A really good letting agency which I am delighted to recommend!
Landlord
16th Feb 2016 (9 years ago)
N Dow
Matt Pullinger dealt with the leasing of my flat in Garthdee, Aberdeen. I can't praise Matt enough for the level of service he provided. I was constantly updated with potential tenants and the outcome. Matt and Northwood managed to rent my property out in a very short time, with a tenant that matched my requirements. Since the tenant has moved into the property I have been paid rent on time and again kept up to date with any queries the tenant may have had. I can't fault Matt or Northwood in anyway. I will not hesitate to use them again or recommend them to anyone in the future. Keep up the good work guys!
Landlord
16th Feb 2016 (9 years ago)
M Morrison
After already being with Northwood for 6 months we decided to lease a larger property in Aberdeen. Our previous experience of the Aberdeen Northwood was one of a mix with some mistakes having been made with our email addresses and arriving home to find contractors in the flat un-arranged.
Our new lease property was described to us as 2 bedroom with parking in a very very busy and popular street in Aberdeen, when we enquired via phonecall we were told by Scott there was plenty of private parking available at the rear of the property and again on our viewing with Denise we were shown the vast amount of private parking secured by a barrier. Again as we were signing for the property yesterday we were again told (by mhairi) of the private parking at the rear which we stated was the main factor of the unfurnished flat that made us lease it. The street the flat is located on is one of the most notorious streets in Aberdeen for having very very little Parking and this also spreads to the immediate streets around it.
15 minutes after getting the keys and forms signed we arrived at the property to find we had no access to the private parking at the rear, called Northwood who then tell us the flat infact does not come with parking!! We attended the office and were told that they would 'look into the matter' which may take ten working days and that we were unable to cancel the lease as we had now signed a 'legal contract and were liable for the full six month lease'.
Today we are then told that they agree that we were given false information about the property which again they agree sadly was our main reason to lease it however we are tied in for six months and there is nothing they can do. Regardless of the fact that they have a contract which was signed on the pretence of false information and lies which they are trying to put down as human error. The token offer of providing us with Aberdeen city council parking permits was made however this does not enable us to park both our vehicles where there is no parking spaces available. It is currently 19.21 and one of our cars is parked two whole streets away and the other on double yellow lines more than 600 metres away from the entrance to the flat. Neither vehicles can be seen from the flat. Had we wanted an unfurnished property without secured private parking in Aberdeen we would have leased one and saved at the very least over £100 per month.
The fact of the matter is that as soon as we submit this as a complaint to the property ombudsman and legal representatives the fact that the details of the property given to us were false invalids the conplete legality of the contract. Northwoods manager of Aberdeen Matt Pullinger however appears to be under the impression that an agent who leases properties by lying to possible tenants can quickly wash their hands of the issue once they have a signature on paper. This clearly means that either does not have the understanding of the law or has not been given the required training suitable for the role he is employed in.
The fact that they have admitted to giving us false information about a flat on numerous occasions to ensure it is let and still are trying to force us into the contract is simply abysmal and just downright dishonest. Is this the type of company you would want to let your property to or lease one from? Ofcourse not.
This is a 100% factual review.
Tenant
2nd Feb 2016 (9 years ago)
M S
Recommend if you would like to be robbed. We were waiting for your deposit 3 months, they took 100 pounds of us just for cleaning dust from radiators (the check up was a week after I handed the keys back so I am assuming he dust appear in this time). Additionally they didn't pay their administration fee at the deposit company they made us to pay another 30 pounds for them.
Tenant
16th Jul 2014 (10 years ago)
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