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HouseWorth
© GetAgent Limited 2025
- Northwood - Newcastle
Northwood - Newcastle
Opens tomorrow at 9:30am
676 West Road, Denton Burn, Newcastle upon Tyne, NE5 2UR
Northwood are a well established branch which is part of a national franchise. Our main focus is customer service and giving vendors the best advise to get moving. We would advise you to check out our reviews on All agents, Rateragent and Google which we believe is all you would need to know!
Opening hours
- Monday 9:30am - 5:30pm
- Tuesday 9:30am - 5:30pm
- Wednesday 9:30am - 5:30pm
- Thursday 9:30am - 5:30pm
- Friday 9:30am - 5:30pm
- Saturday 9:30am - 12:00pm
- Sunday Closed
View all details
Accreditations
Northwood - Newcastle Reviews (260)
Have you used this agent?
88%
3%
1%
0%
7%
All (260)
Seller (61)
Buyer (40)
Landlord (18)
Tenant (37)
General (104)
Anonymous Homeseller
Totally professional on every aspect. Kept me informed and helped me find a solicitor. Leanne went over and above to get me a quick sale. My house was sold in 2 days. Highly recommend and am telling all my friends and family to use Northwood for any future home moves.
Seller
16th Mar 2025 (4 days ago)
B Oxley
I’ve just recently completed on my home and Sadie has been really helpful throughout the whole process. Nothing was too much trouble and she was super quick at coming back to me or calling me back if needed! Great estate agents who really care about their clients!
Buyer
8th Nov 2024 (19 weeks ago)
Katie
The team at Northwood were amazing from start to finish.
They guided me through the process, kept me updated when things got stressful and chased everything when needed.
7th Nov 2024 (19 weeks ago)
J Damo
Northwood made the process of selling our house totally seamless. It was marketed very efficiently taking our preferences into requirement. Sadie in particular was fabulous, communicating very well with me throughout. We would thoroughly recommend.
Seller
6th Nov 2024 (19 weeks ago)
G Grimes
In the process of buying a property in Newcastle I was dealt with by Olivia in the Newcastle office. The viewing and follow up was done very professionally and in a friendly and helpful way. I would recommend Northwood.
Buyer
21st Oct 2024 (21 weeks ago)
C Lemon
Had a wonderful advisor Katie. Was so kind and helpful. Really accommodating with extenuating circumstances. Would totally recommend
21st Oct 2024 (21 weeks ago)
J Ford
Great company I have just bought my house though them. They are very knowledgeable and Sadie is a pleasure to deal with. They kept me updated throughout the whole process. Making the process a pleasure. Would highly recommend them.
Buyer
1st Oct 2024 (24 weeks ago)
T Odiase
Had a fantastic experience dealing with this estate agent. Thanks to their staff 'Sadie Betteridge' who negotiated my offer with the vendor and actually delivered the deal for me. Her communication through out the different stages of the viewing process, negotiating process, legal process and to completion was the best I have ever seen as a property investor.
I will strongly recommend her and the agent to anyone willing to buy or sell property, due to their fantastic customers service.
Buyer
26th Sep 2024 (25 weeks ago)
S Gaming)
One of the best experiences I’ve had moving. can’t thank these guys enough
20th Sep 2024 (5 mo. ago)
R Muñoz-Cordovez
Excellent experience renting with Northwood Newcastle, the process was smooth since the first visit, to the key collection. Also replied to my inquiries with no problem.
Tenant
20th Sep 2024 (5 mo. ago)
S Tillett
Both Katie and Aimee have been fantastic in helping me find a new flat in North Shields. The whole process has been so smooth and I really appreciate the great communication.
Tenant
16th Sep 2024 (6 mo. ago)
L Tyson
Very efficient..helped me through the rental process as a foreigner renting in the UK for the first time
Tenant
12th Sep 2024 (6 mo. ago)
A Demontis
Professional staff,great customer service throughout the application, thanks to Aimee.
11th Sep 2024 (6 mo. ago)
S Bisset
Great service. Would definitely recommend
6th Sep 2024 (6 mo. ago)
C Northey
Katie was fab communicating and helping us to sort the rental of a garage. Thank you!
4th Sep 2024 (6 mo. ago)
D Riches
Friendly helpful staff who made the process very easy!
23rd Aug 2024 (6 mo. ago)
B oguche
Very helpful and professional.Provided prompt responses to my queries from start to finish.
22nd Aug 2024 (6 mo. ago)
M Ridley
We have just sold our house with Northwood Newcastle and they’ve been a brilliant agent in every aspect of the job! From start to finish they’ve been great, they sold our house within 5 days, and even gave us regular updates on where the legal process was at which you don’t get with other agents.
Seller
17th Aug 2024 (7 mo. ago)
Miraj
Brilliant communication by Sadie throughout the whole sale process and kept us and my solicitors informed throughout the whole process.
Seller
15th Aug 2024 (7 mo. ago)
D Hossain
It is very bad Agency. They play with them customer just they waste them customer time. It is very, very poor customer service. They are racist.
13th Aug 2024 (7 mo. ago)
M Hou
Amazing friendly staff, would definitely recommend thanks again everyone
9th Aug 2024 (7 mo. ago)
D Monte
Wonderful letting agents, always quick to respond!
Landlord
8th Aug 2024 (7 mo. ago)
R Meader
Thank you to the team at Northwood. It was a pleasure to have them sell my house.
Seller
7th Aug 2024 (7 mo. ago)
E Riley
Firstly I would like to thank Aimee the letting agent who has had to put up with me constantly emailing her, this lady needs a meddle for the work alone she has done for me,
Thank you for finding my hopefully forever home.
But also may I say all the staff I've dealt with and spoke to are lovely, very polite and very helpful and very nice to deal with so I would like to thank all of Northwood for all your help and kindness. 10 out of 10
Many thanks
Elaine x
Tenant
5th Aug 2024 (7 mo. ago)
T Holdsworth
Fast, efficient and the nicest people.
5th Aug 2024 (7 mo. ago)
P Nwajiugo
Great experience with the team at Northwood, staff were so helpful and professional. Thank you!
5th Aug 2024 (7 mo. ago)
beth
Outstanding service by Katie and the rest of the team, extremely helpful; me and my partner are now looking forward to starting our next chapter in our new home
Tenant
5th Aug 2024 (7 mo. ago)
T Dunn
Amazon freindly and so helpfull would highly recomend them
1st Aug 2024 (7 mo. ago)
Connor
Phillipa is very good agent. So clear and u derstanding no matter what your circumstances are the viewing was easy and very well done. Best experience as a a new renter????
31st Jul 2024 (7 mo. ago)
T Ingleton
Great service over many years of meeting my flat. I live 300 miles from the flat I rented and the Northwood team dealt with all the process and hassle of renting. Friendly and helpful staff. Northwood are now handling the sale of the flat - here's hoping for another great result.
Landlord
31st Jul 2024 (7 mo. ago)
M kirby
We both had a fantastic experience the whole team were extremely helpful, Aimee in particular she was amazing and went above and beyond to help us.
30th Jul 2024 (7 mo. ago)
S boutique
They gave me correct guidance and awesome support till the end...i recommend to go for it
30th Jul 2024 (7 mo. ago)
D Pugh
Quick, friendly and efficient
29th Jul 2024 (7 mo. ago)
R Palmer
Had a lovely experience start to finish buying a property, this was all thaks to Sadie chasing answers and keeping things running smoothly and quickly. Can't thank them enough, highly reccomend!
Buyer
28th Jul 2024 (7 mo. ago)
G HAKEEM
It was a great experience with Northwood, especially with Aimee, the representative. All enquiries were attended to with ease. I will always recommend Northwood anytime, any day
27th Jul 2024 (7 mo. ago)
O Usman
Outstanding service. The staff was attentive and helpful, making my experience exceptional.
11th Jul 2024 (8 mo. ago)
O Akinpelu
It has been a pleasant experience working towards the move in date and making the process faster for this i am really grateful
Thank you
Tenant
11th Jul 2024 (8 mo. ago)
M Okororie
Good customer service made my transition into my new home smooth.
Tenant
5th Jul 2024 (8 mo. ago)
B Kennedy
Aimee has been so helpful and great to us! We really appreciate everything. Tha k you so much!
29th Jun 2024 (8 mo. ago)
G Sizino
Fantastic experience, great team, incredibly supportive
29th Jun 2024 (8 mo. ago)
S Brown
Very helpfull and reliable
29th Jun 2024 (8 mo. ago)
J Biggins
Fatimah was very polite n understanding n a nice person polite n easy to talk to n she explained what she needed to do n lovely smiles
25th Jun 2024 (8 mo. ago)
R Brown
Fatimah is consistently supportive, friendly and approachable when needed.
Always talkative during inspections and quick to assist when required.
An absolute legend and a great asset to northwood!
21st Jun 2024 (8 mo. ago)
N Rasim
The service which Northwood Newcastle provides is very professional and effective. Communication with the agency is swift and efficient through both email and phone calls. They have always assisted us when in times of need.
19th Jun 2024 (9 mo. ago)
D Howard
Fantastic and always available for my questions
19th Jun 2024 (9 mo. ago)
J Thompson
I have just bought a house through Northwood at West Denton, Newcastle. The service and communication from Lianne was impeccable, she kept me informed throughout the process what stage we were at and the purchase went through extremely smoothly. Thanks again Lianne.
Buyer
14th Jun 2024 (9 mo. ago)
F F
Sadie is an excellent negotiator. She is a polite and professional person. She is explain any details. She is working hard to get a best for all parties.
I am very happy to work with her again.
Sam is also a good negotiator too.
He shows me the house properly.
14th Jun 2024 (9 mo. ago)
R Pearce
Northwood have been fantastic every step of the way with regarding our purchase. As first time buyers we had so many questions but Leanne always responded so quickly and was so friendly. Highly recommend. ????
Buyer
14th Jun 2024 (9 mo. ago)
G graham
Fantastic staff. All were helpful, especially Leanne Aikin who kept me informed with phone calls, emails and updates every step of the way during my property purchase.
Buyer
14th Jun 2024 (9 mo. ago)
D Walker
Had the most extensive information about my local area and recent sales of similar properties when coming to give me an estimate.
Friendly, professional team with quick responses when dealing with issues.
Highly recommended!
14th Jun 2024 (9 mo. ago)
Anonymous Homeseller
Would highly recommend Northwood excellent service, Leanne very helpful and friendly,I feel as if I know her personally, couldn't have asked for better.i an now stress free thanks to Northwood.
Seller
12th Jun 2024 (9 mo. ago)
Anonymous Homeseller
Leanne was great, extremely professional, knowledgeable, with a caring and understanding approach. I would definitely recommend
Seller
11th Jun 2024 (9 mo. ago)
D Taylor
Northwood sold a property fo rme via Auction recenty. The service was excellent, achieving a sale for me before the actual auction date at an acceptable sale price. Evereyone in the team from Sam doing the valuations to Leanne and Sadie in the office and doing viewings were axcellent. Fully recommended.
Seller
11th Jun 2024 (9 mo. ago)
S Razaq
I recently had the pleasure of buying a house via Northwood estate agents, and I must say that my experience was outstanding, primarily thanks to the incredible service provided by Leanne. From the very beginning, Leanne impressed me with her prompt responses to all my queries, no matter how small or large. Her efficiency and dedication were evident throughout the entire process.
Leanne consistently kept me updated on the progress of my transaction, ensuring that I was always in the loop and never left wondering about the next steps. Her clear communication and proactive approach made what can often be a stressful experience feel seamless and manageable.
I am truly grateful for Leanne’s exceptional support and professionalism. If you are looking for a reliable and responsive estate agent, I highly recommend Northwood, especially if you have the chance to work with Leanne. Her commitment to excellent customer service truly sets her apart.
Thank you again.
Buyer
6th Jun 2024 (9 mo. ago)
J Dunn
Just bought a house prior to going to auction with Northwood, all of the team at West Denton are brilliant to deal with. Communication especially with Leanne throughout the process was excellent, all went through smoothly and within the auction timescales, big shout out to Leanne, Sadie and Sam. I have already recommended Northwood to two colleagues.
Buyer
5th Jun 2024 (9 mo. ago)
C Richards
Once again a brilliant experience with Northwood who I always use to sell / purchase properties.
Leanne’s customer service is second to none.
Always a great experience. Thankyou.
30th May 2024 (9 mo. ago)
S smith
Fanstatic teams….????????????
We has alots of support from
Leanne and her team.
We has a very difficult time with PM LAW solicitor and Leanne was always there to help us she is amazing ??????????.
16th May 2024 (10 mo. ago)
D Johnson
Amazing care and attentive staff, always ready to assist with any call or query. thank you for all the help!
19th Apr 2024 (11 mo. ago)
A Meaghan
Absolutely fantastic never been so happy with an estate agents like Northwood, top class service
16th Apr 2024 (11 mo. ago)
H Kitchin
I strongly recommend this company. I went to them for a probate valuation, and then gave instructions to sell the house. We had ups and downs with buyers, but the staff at Northwood gave me steady support and advice throughout. In my experience staff go the extra mile to provide a good service. The comparison with the estate agents who acted for me in selling my own flat was marked, and emphasised Northwood’s professionalism. I was relieved to be dealing with a reliable company at a very stressful time.
Seller
4th Apr 2024 (11 mo. ago)
D Lane
Easily the best estate agents I've dealt with when buying a house, Sadie was lovely to deal with and very professional, also incredibly quick at answering questions and putting worries at ease, can't recommend Northwood enough, thanks for the straightforward purchase!
Buyer
29th Mar 2024 (11 mo. ago)
P Donnelly
Absolutely fantastic service from Leanne at Northwood, she went above and beyond to make the process as stress free as possible for us. We would highly recommend using Northwood if you are thinking of buying/selling. Thank you!
27th Mar 2024 (11 mo. ago)
P Hodgson
Northwood were appointed to sell our house, Leanne Aiken was our Sales Negotiator and was helpful and efficient throughout, no matter what our queries were Leanne dealt with them swiftly and professionally. We found her to be very friendly and approachable. We wouldn’t hesitate to recommend Leanne and Northwood to friends.
Seller
23rd Mar 2024 (11 mo. ago)
C ridley-smith
5*, Great communication to get my property sale over the line after a challenging process. Thanks especially to Leanne who provided very fast responses and helped to get this over the line. Recommended!
Seller
22nd Mar 2024 (11 mo. ago)
E Benson
We purchased, rented and sold out property through Northwood. They were super easy to deal with and helped along the way. Leanne was very supportive throughout the selling process. Very quick and good communication. Overall I would highly recommend ???? thank you
Seller
21st Mar 2024 (11 mo. ago)
Anonymous Homeseller
Leanne went above and beyond in every single way for my sale. I cannot express how grateful I am for the support she showed me during the sale. First of all the communication was second to none, whether it was via telephone or email, this, I believe is half the battle, as I wouldn't say the same for others at the branch. Leanne was friendly, approachable and professional.
Seller
21st Mar 2024 (11 mo. ago)
J Hilton
I can wholeheartedly recommend Northwood's sales team for the service they provided when selling our flat.
Leanne Aikin worked tirelessly to progress our sale when our buyers, and their solicitors in particular, provided endless obstacles to what should have been a quick and simple completion.
Leanne went above and beyond what we would have expected, in doggedly working down the chain to get the process moving, when it often looked like we had ground to a standstill.
We were always kept well-informed and Leanne did this with great courtesy and good humour
Seller
15th Mar 2024 (1 year ago)
H Mckendrick
We're so thankful for Leanne Aiken at Northwood! She worked tirelessly and with such care during the 11 months it took to buy our new home. Leanne really went above and beyond to make sure everything went smoothly, even when it got tough. We couldn't be happier with the outcome! If you're buying or selling, we highly recommend Northwood. A simple 'thank you' doesn't feel like enough for all the support and patience Leanne showed us. We're truly grateful for everything!
Buyer
13th Mar 2024 (1 year ago)
M Reinhardt
Attending to issues on time, very active and listen to clients problems.
4th Mar 2024 (1 year ago)
D Falokun
Aimee is the best,she’s so helpful
4th Mar 2024 (1 year ago)
C Hilton
Huge thank you to Northwood and in particular to Leanne for the superb service provided in respect of selling our property. Leanne's tenacity, perseverance and professionalism were instrumental in completing the sale and all done with great sensitivity and humour. Can highly recommend - great value for money and excellent service
Seller
25th Feb 2024 (1 year ago)
S james
Northwood have provided an excellent service. From finding a tenant to selling the house, the service has been outstanding. Leanne has been extremely helpful. Thanks so much for everything.
Seller
22nd Feb 2024 (1 year ago)
M Errington
I would like to thank Harrison for his support helping my brother Colin find a new home he kept Colin updated all the time your a good communicator Harrison thank you Margaret ????
21st Feb 2024 (1 year ago)
C Moore
I bought a house through Northwoods and I only wish my estate agent had been as proactive as Leanne from Northwoods. She kept everyone informed every step of the way, absolutely brilliant service.
Buyer
20th Feb 2024 (1 year ago)
D Evans
I have recently migrated my property portfolio over to Northwood Newcastle and am absolutley delighted with the service I am receiving managing my properties. Claire Dalziel in particular has gone the extra mile to help the tenants with a smooth transition, ensure all properties are fully compliant, and working with Sara Butler has helped me prioritise improvements to my portfolio.
I am one very happy landlord and very confident we will have a long and mutually beneficial relationship.
Landlord
14th Feb 2024 (1 year ago)
A Singh
I have used northwoods for a number of years now for sales, purchases and rentals. Having tried other competitors, I can safely say Northwoods service is leagues above the other agents. Particularly their attention to detail and efficiency with renting my rental properties impresses me and with being a landlord takes the toll of managing empty properties. I have to give a special thanks to Indy, Leanne, Michaela and Sam, these four employees make the process seamless and go the extra mile to provide an outstanding and professional service.
Landlord
18th Jan 2024 (1 year ago)
T Betts
Many thanks go to Northwood estate agents. Leanne and Dominic worked extremely hard in selling and completing on the sale of my sisters house, taking only 3 months from start, to finish. In what was an extremely stressful time for me, they made it as easy as possible and I can thoroughly recommend both they, and the company. My grateful thanks to you both!
Seller
13th Jan 2024 (1 year ago)
S Fairhall
Northwood has truly exceeded my expectations in managing my property. The regularity of their inspection reports, sent every three months, has been a game-changer for me as a landlord. It not only keeps me informed but also showcases their commitment to maintaining the property's condition.
One standout aspect has been Daniel's exceptional handling of maintenance issues. His efficiency and prompt resolution have made the process seamless and stress-free. Knowing that there's someone as competent as Daniel overseeing maintenance maintains confidence in the property's upkeep.
I also give credit to Mathew and Aimee for their exceptional efforts in ensuring excellent tenants are put into the property, they do extensive referencing and always ensure that back ground checks are completed quickly but accurately. It's evident that they go above and beyond to match the right tenants with the property.
Landlord
12th Jan 2024 (1 year ago)
Michelle
As a landlord, I have rented my property through Northwood since 2020. The staff are so hard working, always making sure that properties are well maintained and that tenants are looked after. I highly recommend getting your property managed with Northwood. Excellent service. I particularly want to mention Michaela, who has dealt with my property since taking it on. She is an excellent Lettings Manager, who goes above and beyond her duty to make sure her Landlords and Tenants are well looked after. Thank you Michaela, and the team for providing a 1st Class Lettings Service. I highly recommend Northwood.
Landlord
11th Jan 2024 (1 year ago)
L Davison
Brilliant service with expert knowledge. I would recommend Northwood Inc.
11th Jan 2024 (1 year ago)
???
I recently rented my first UK property from Northwood. I was very impressed with the entire process. When moving in, I noticed a few small issues with the property. I'd like to thank Daniel in the maintenance team for being so communicative and for resolving my issues.
--------
??????Northwood??????????????????????????????????????????????????????Daniel??????????????????????
Tenant
11th Jan 2024 (1 year ago)
hackworth555
I've dealt with a lot of estate agents and I thought they were all useless but that isn't the case due to Leanne. She is amazing and everything you would need in an estate agent. She went above and beyond for ourselves. We loved her honesty and hardwork and we wouldn't have a lovely house without her dealing with it all.
If I ever needed to sell/buy I would do it via Northwood.
Buyer
9th Jan 2024 (1 year ago)
I Simpson
Excellent! Leanne and team were efficient, friendly and kept us fully informed throughout the process.
4th Jan 2024 (1 year ago)
Anonymous Homeseller
Leanne was amazing and gave us so much help through a stressful process! She was always there to help and advise us and we knew we could rely on her! Thanks!
Seller
3rd Jan 2024 (1 year ago)
Anonymous Homeseller
One of staff is Leanne really very good amazing lady because she always often to come our house in many times still very good push up won't give up really smashing her
Seller
20th Dec 2023 (1 year ago)
C Smith
I sold and bought a house through Northwood. Separate branches but seemed to be one big team. Leanne was the one who kept me informed the most and for that, I am forever grateful, as there were times my patience was tested to the max with the solicitor's processes! Completion day went without a hitch and I got a framed personalised purchase timeline picture and a bottle of red, which is always a winner???? Thanks Northwood and thanks Leanne for managing and often sharing my frustrations ????
Seller
20th Dec 2023 (1 year ago)
L johnson
Big thank you to Northwood for all their support with my recent house purchase. Despite issues with the solicitor Leanne did absolutely everything she could to make sure things were progressing and always contactable for any queries. I’m now completed and ready to move into my first home and honestly believe we’d still be waiting for the solicitors without Leanne’s support :-D
Buyer
15th Dec 2023 (1 year ago)
S King
A straightforward process. Professional application and clear with negotiations. Leanne particularly stood out. Made the purchase as painless as possible. Well done and thanks.
Buyer
15th Dec 2023 (1 year ago)
Anonymous Homeseller
Excelent handling of the sale of my late mother's house in SW Denton. Great service from start to finish. Very knoweledgable staff and great communication. Had the house sold very quickly. fair valuation and reasonable pricing. Special thankyou to Leanne who was excelent.
If you are selling a property in Newcastle I recommend this agent.
Seller
13th Dec 2023 (1 year ago)
P boustead
They have just sold my late mother's house. The service from start to finish was excelent. Sale was handled very professionaly and they got a buyer really quick. The communication was great and I was kept informed at every step. As I do not live in the area they helped out with all arangements. A special thank you to Leanne who was excelent - star employee !
Seller
13th Dec 2023 (1 year ago)
C Henderson
I had a great experience with both Sam and Leanne. They came so prepared to my valuation, I had no doubt they were the right team to sell my house. Amazing service and support from both, I wouldn't hesitate to recommend them ??????????
Seller
9th Dec 2023 (1 year ago)
L Robinson
Amazing experience start to finish. So easy. Everyone was so helpful and always available to answer my silly questions. Leanne is an absolute angel and deserves a massive payrise for putting up with new buyers like me ???? Highly recommend!
Buyer
8th Dec 2023 (1 year ago)
E Samuel
I haven't been in the habit of doing service reviews, but I can't help it this time around. It has been an awesome experience with the Northwood team as you completely contrasted yourself from your peers. Matthew, Daniel, & Aimee, you guys rock!
2nd Dec 2023 (1 year ago)
J White
I would totally recommend using Leanne for your house sale. I had particularly difficult circumstances of an ex abusive partner who essentially was squatting in my home and made it difficult every step of the way. He hindered the sale for an extremely long time.
Leanne never gave up, she acted as go between, therapist and business woman of the year. Thank you so much Leanne you certainly went above and beyond.
I hope Northwood and your manager recognise your worth and reward you appropriately. Thank you again, I finally got my home sold. THANK YOU ????????x
Seller
2nd Nov 2023 (1 year ago)
V “Vicki”
Leanne was super helpful throughout our journey buying our New Home! Always available for advice & promptly communicated all queries. Kept us updated throughout the whole process & there wasn’t anything that was too much trouble. Thank you Leanne for making our journey so much easier ????
Buyer
30th Oct 2023 (1 year ago)
Turbotrout82
generally speaking they are very friendly and easy to work with but as i paid 3500 pounds in total in auction fees and estate agent fees I shouldnt have to be the one having to provide information about what my solicitor is doing- they should contact them themselves. Just my opinion, but like i said they are nice people.
20th Oct 2023 (1 year ago)
M Reid
Excellent service, great communication and always fast to respond to questions and queries.
Highly recommended. ?????
20th Oct 2023 (1 year ago)
C Elderbrant
I have been renting a property through Northwood for 4 years and the service I have received from them has been very professional, respectable and sincere.
This last year I got the opportunity to purchase the rental from the landlord and Leanne has been excellent throughout the whole purchase process liaising between the landlords solicitors and myself. It took a long time due to my divorce delaying things but Leanne kept all parties informed along the way.
I would highly recommend Northwood either for renting or for sales too.
Buyer
20th Oct 2023 (1 year ago)
A purohit
Northwood is highly recommended. Renting experience with them is top notch. They resolve the problems timely and staff behavior is really appreciated.
Tenant
22nd Sep 2023 (1 year ago)
J Phillips
These Bombard you with Mail you have not asked for and had an ARROGANT ATTITUDE when contacted. NOT RECOMMENDED.
24th Aug 2023 (1 year ago)
S Murphy
I have recently sold and purchased a property. Northwood wasn’t my estate agent but they were the estate agent for the property I have purchased. The service I received was impeccable, a member of staff in particular, Leanne, went above and beyond in all aspects and I don’t think I’d be sitting in my new house now if it wasn’t for her alone.
Any queries I had Leanne was always on hand to answer, extremely promptly! at times I forgot I wasn’t her only client. Leanne kept me informed at every stage of the sale and purchase, provided regular updates ensuring I always new what was happening. Moving house is very stressful and she made things a whole load easier with her exceptional communication and sales negotiating skills.
As I said, northwood wasn’t my estate agent which makes me want to express even further how exceptional at her job Leanne is because she went above and beyond for myself which technically she did not need to.
I highly recommend northwood and in particular Leanne, if I ever move again there’s no doubt I will be using northwood and Leanne.
Buyer
3rd Aug 2023 (1 year ago)
N Butters
I’m very impressed by the calm professionalism and efficiency we found in Leanne and her team. Having by this stage been on many, many viewings, this was a relief - she knew all about the building and it’s position in the market, and most importantly she had all the information that we wanted, on the spot. From then on she kept a firm hand on the process, and was great at chivvying people when necessary! We are delighted with the house and I would totally recommend Leanne and the team at Northwood.
Buyer
2nd Aug 2023 (1 year ago)
A Wajid
Great Estate Agents .
2nd Aug 2023 (1 year ago)
A Hardy
I cannot praise Leanne and the team enough for all their help with the sale of our property. Leanne really cared for us as clients every step of the way. The personal touch made us feel valued.
Seller
2nd Aug 2023 (1 year ago)
C Ternent
We have just recently sold our property with Northwood and cant thank Leanne enough. She was amazing from the first day to the final day. Everything was properly explained and responses were always prompt. I would 100% recommend Northwood to anyone thinking of selling.
Seller
31st Jul 2023 (1 year ago)
A Fudge
Terrible service - avoid at all costs if renting. Every single time I report an issue with the property it takes a ridiculously long time to have it addressed - never receive updates and the attitude of the staff often borders on rude when all I am looking for is a solution and not to be fobbed off again.
Tenant
12th Jun 2023 (1 year ago)
G Lester
I would highly recommend Leanne Robson from Northwood, she diligently managed a protracted purchase for 8 months responding quickly and effectively to all enquires. Leanne is extremely proactive and customer focused, great to deal and communicate with! Thanks!
Buyer
18th Apr 2023 (1 year ago)
S Holmes
I was interested I buying a flat that, according to Rightmove, had been on the market for some months. I rang three times to try and get a viewing, they said they would get back to me, they didn't. The third time I was told that the flat had just gone under offer. Would I use them to market any property of mine? Its not often you find an estate agent that gives the impression of having quite such a relaxed attitude.
Buyer
27th Mar 2023 (1 year ago)
J Scott
Jane and Leanne have been fantastic from start to finish in both buying our new property to selling our old one. They kept us up to date all along the way and we’re very helpful especially when we were doing this for the first time. We would highly recommend.
Seller
24th Mar 2023 (1 year ago)
N Joinson
Fab service, Northwood have been amazing Estate agents always help with queries quickly. Leanne Robson in particular has been so helpful through the process. Really friendly and would highly recommend. Really appreciate the help. Thankyou
24th Mar 2023 (1 year ago)
P Baker
I have been a buyer & Landlord with this company & i have found all the staff to be keen to assist in all matters regarding my property.
Leanne & Reece are worthy of a special mention.
Well done team !
Seller
23rd Mar 2023 (1 year ago)
Abby
They didn’t seem to know what they were doing, promised a return call for a property to rent twice and they didn’t call back. The woman who was helping me said it was her day off as an excuse, sorry but does the office close on her day off!? Really poor customer service and didn’t seem to care about their clients.
Tenant
20th Mar 2023 (1 year ago)
A McKenzie
I am delighted to share my outstanding experience with Leanne, my estate agency, during my recent investment property purchase. From the initial consultation to the closing of the deal, Leanne demonstrated exceptional professionalism, attention to detail, and a genuine care for my investment goals.
Leanne's expertise in the real estate market was evident from the start. She took the time to understand my investment objectives and worked tirelessly to find the perfect property that met my specific requirements. She was always available to answer any questions and provided me with insightful advice on various properties, making me feel confident in my investment decisions.
One aspect of Leanne's service that particularly stood out was her ability to provide valuable insights on the local real estate market trends. She has a deep understanding of the market dynamics, which helped me identify the right investment property and make an informed investment decision.
Leanne's negotiation skills were also impressive. She was always mindful of my interests, ensuring that I secured the best possible deal for my investment property. Her strategic negotiation approach and her ability to create win-win situations were truly exceptional.
Throughout the process, Leanne kept me informed at every stage of the purchase, providing regular updates and ensuring that I was always in the loop. Her communication skills were outstanding, which made the process much less stressful and allowed me to focus on other aspects of my life.
Overall, I highly recommend Leanne to anyone looking to purchase an investment property. Her expertise, professionalism, and care for her clients make her the go-to choice for anyone looking to make a smart real estate investment. Thank you, Leanne, for all of your hard work and dedication in helping me achieve my investment goals.
Alex
Buyer
9th Mar 2023 (2 years ago)
V Owen
Leanne Robson must have the patience of a saint. Thanks to her diligence and persistence we finally have the keys to the flat! I have no doubt the sale would have fallen through if she had not stayed on the case.
Buyer
24th Feb 2023 (2 years ago)
H Omolara
Beautiful Ongoing Experience.
23rd Feb 2023 (2 years ago)
K swist-szulik
I am extremely grateful for all the help with the sale process which was very challenging for all involved. I would like to say thank you especially to Leanne from Northwood Agency for her support and resilience. Best wishes Kate
Seller
22nd Feb 2023 (2 years ago)
A pendlebury
Thanks Leanne. A difficult purchase was chased though to completion, resulting in a successful outcome for all. Would recommend. Andy P
Buyer
17th Feb 2023 (2 years ago)
P Allen
Recently sold a property with Northwood, very pleased with everything they did.Leanne was the agent I mostly had contact with. She was super efficient, plenty of contact to keep us updated. A real professional and very interested in you as a client. Would use Northwood again in the future and recommend them
Seller
14th Feb 2023 (2 years ago)
P Younger
Excellent service from Leanne at Northwood, no questions left unanswered and all services carried out in a professional manner. Would recommend both parties for purchasing a property.
Buyer
14th Feb 2023 (2 years ago)
Iamgeordie
3rd time selling a house through Northwood and would definitely recommend. Leanne was great, gave me excellent advice and was very pro-active keeping me informed throughout the process from start to finish during a stressful time. Lee Convery
Seller
31st Jan 2023 (2 years ago)
M Lewis
Purchased a property recently via Northwood Estate agents and found Leanne to be extremely professional, diligent and focused. Would definitely recommend to anyone looking to instruct.
Buyer
26th Jan 2023 (2 years ago)
P house
From the beginning of the whole process of selling house, Leanne Robson has been there for us. She has provided advice, help and her knowledge of the housing market to help us. I would recommend Leanne and Northwood.
Seller
26th Jan 2023 (2 years ago)
O Jennings
The move in process for my flat was very quick, and so Reece made sure that I had all the info I needed in a prompt manner, and answered all of my questions. Thanks so much for the help!
Tenant
16th Jan 2023 (2 years ago)
J W
Smooth and easy experience renting with Northwood - fast communication and been no issues. Can’t fault them & would recommend.
Big thanks to Michaela and Alex for always sorting us out :)
Tenant
18th Nov 2022 (2 years ago)
R Deji
Quality and professional service from Northwood Ltd. Jack did an excellent job on inspection. ????????????????
17th Nov 2022 (2 years ago)
R Fulthorpe
Im in the process of buying my house off Northwood Denton Burn office. Leanne, Jane and Alex have been exceptional in the process. Nothing has been a bother and they have kept me informed throughout.
I would highly recommend them.
Great service.
Buyer
16th Nov 2022 (2 years ago)
G Campbell
I've been letting a property via Northwood for some years and have always found them most efficient. I am currently selling the property and the service provided by Jayne Kirkland has been outstanding
Seller
16th Nov 2022 (2 years ago)
A Lacy
Really good experience. Got keys only 7 days after first enquiring. Great communication and very quick turnaround, reece was very helpful and spot on!
Tenant
15th Nov 2022 (2 years ago)
N Maxfield
Couldn’t thank Northwood enough for their help moving us into our new property so promptly!! Their communication was faultless and couldn’t be more helpful with regards to answering our questions and updating us on what we need to do next! Thank you so much to Reece and the team! :)
Tenant
15th Nov 2022 (2 years ago)
L Olley
Brilliant!
Leanne was great throughout the full time. Always on the ball and always happy to help with any uncertainty and gives you updates immediately.
When taking the viewing are our property she was full of knowledge on our property aswell. And carried out viewing perfectly.
Couldn’t recommend anymore.
Seller
14th Nov 2022 (2 years ago)
Samantha
Friendly professional service, the whole team were friendly and approachable in the office and over the phone, Leanne was a great help especially towards the end stages of our sale, she kept in contact frequently and was always available for help and advice, she made the process a lot more stress free, I would definitely use this company again.
Seller
13th Nov 2022 (2 years ago)
N Bichu
I was so thrilled when you found this wonderful home for us. It is more than we had hoped for. Dear Leanne your advice was valuable ... Thank you so much
Buyer
13th Nov 2022 (2 years ago)
S Waugh
5* from the moment Leanne arrived . she was very professional and polite, and explained everything to us about the process in selling the house . She valued the house for us and took high quality pictures. We couldn't of asked for a better service thanks Leanne
Seller
12th Nov 2022 (2 years ago)
A Jativa
Great estate agent! Excellent communication and friendly advice. Fabulous work from Leanne, Nikita and Jayne ??
12th Nov 2022 (2 years ago)
L Fairhurst
I can't recommend Northwood enough. Met with a few agents and Leanne was by far the most helpful and professional, making me feel at ease and taking time to answer all my questions and explain the process. Throughout the whole process the team, especially Jayne have been beyond helpful and available to answer any queries and helped the sale of my property go as smoothly as possible.
Seller
12th Nov 2022 (2 years ago)
J atkin
Amazing experience with Northwood as first time sellers, Leanne went about and beyond for us! Highly recommend.
Seller
11th Nov 2022 (2 years ago)
J Robinson
I recently needed my house valued so I got in touch with Northwood Estate Agents. I dealt with Leanne who was extremely professional throughout. Leanne came to my property within a day of speaking to her and I had the valuation emailed to me within half an hour of her leaving the property. I would definitely recommend to others.
11th Nov 2022 (2 years ago)
D Lowdon
Leanne has helped with my Buy To Let and the sale of my house. Her service is second to none. I felt really valued as a client and would 100% recommend!
Seller
11th Nov 2022 (2 years ago)
A Hubbard
as a first time buyer my experience with Northwood has been absolutely outstanding!! As not knowing about buying I was completely reassured by Northwood.
My experience wouldn’t be the same without Jayne she went absolutely above and beyond to make my dream house come true. Her custom service was above amazing!! When times got tough Jayne never once let me down or doubt anything. I couldn’t be where I am without her help.
I am extremely grateful for all her help and will recommend her over and over again to everyone. If anyone is ever in doubt ask for jayne!
Thank you Jayne & Northwood for making my future home possible and so amazing.
Buyer
2nd Nov 2022 (2 years ago)
W Haggath
I sold my property with Northwood - everyone I dealt with were friendly and nothing was too much bother. They also help offered advice when I was looking for an onward Purchase. Competitively priced in comparison to other local agents too. Would use again ????
Seller
24th Oct 2022 (2 years ago)
P R
Amazing friendly staff
18th Sep 2022 (2 years ago)
Anonymous Homeseller
I was very impressed with Northwood - they were very efficient and kept me updated with progress all the way through the process. Leanne was very helpful from start to finish and will be in touch with them again when the time comes
Seller
28th Aug 2022 (2 years ago)
L Looloo
Fraudulent invoices!
Scam clients with fake cleaning bills, fake cleaning company that’s addressed from one of their workers.
Alexander McDougall who also works for Northwood apparently owns the cleaning company they use to invoice their tenants for cleaning bills after they leave their rentals. Even though the place is left spotless!
Fraudulent!!
Avoid them!!
I am not a fake account!
18th Aug 2022 (2 years ago)
N CHRISTIL
Even I won’t give a single star, no proper response or update after paying holding deposit and deposit amount
Raised a complaint about oven not working, haven’t solved the problem until our tenancy end date. Raised a complaint about curtains fallen down no response from them and we haven’t used the room for more than a month.
At the end we have cleaned the house as good as we can, as they said if it’s need a professional cleaning it won’t be long more and one hours and they charged 305 pounds for that.
6th Jul 2022 (2 years ago)
A Morris
I’ve rented my property through Northwood’s Newcastle for several years. I’ve had great communication from day one with them, value for money and they have dealt with any queries and issues on my behalf promptly. Alex has recently organised some repairs in my property, he’s kept me up to date regularly with quotes, the progress of the repairs and photos on completion. Throughout he has been efficient and polite and made sure I was happy with everything. 1st class customer service. I wouldn’t hesitate to recommend Northwood’s Newcastle to rent out a property
1st Jul 2022 (2 years ago)
J Kinghorn
I have been using Northwood to let my property in Newcastle for a number of years and they have always been good to deal with - recently I have had to deal with a very difficult refurbishment project and they have been a massive help with particular accolades to Reece Brown who is a credit to Northwood - thank you
10th Jun 2022 (2 years ago)
M Stevenson
Bit pricey for an out of area pub.bit noisy off serton ppl even at 2pm.
2nd Jun 2022 (2 years ago)
K Johnson
Website is not very good to use
17th May 2022 (2 years ago)
C HURST
Nikita is helpful and knowledgeable, answering any questions I asked.
29th Mar 2022 (2 years ago)
Y Low
Great Estate Agent who care about their customers and very helpful people in the team of BM Northwood. Highly Recommended to anyone! Specially thanks to Jayne, Michael and Claire!
22nd Mar 2022 (2 years ago)
C 0310
Could not thank the staff for their constant support and outstanding service on our first rental flat. Would recommend this company to anyone.
Tenant
19th Mar 2022 (3 years ago)
C Gas
Great guys, top team of agents. Nikita goes above & beyond, squeezed me in for a viewing at short notice, now hope my offer gets accepted. I’ll be sending chocolates if it does ????
Thank you once again
11th Mar 2022 (3 years ago)
C N
The worst lettings agency ever I have dealt with. Stay away for your own benefit!
Tenant
28th Feb 2022 (3 years ago)
I Kennedy-Compston
I have only been dealing with Northwood for a few weeks on some residential properties but have noticed the responses to be thorough and fast. Would recommend without reservation.
22nd Feb 2022 (3 years ago)
R Hume
Thank you to Liam Bradshaw who was really helpful with helping me find a flat
19th Feb 2022 (3 years ago)
D Mcevoy
House sold really quickly the full process was very simple handled by Leanne. I would highly recommend.
Seller
18th Feb 2022 (3 years ago)
M Clemmit
First experience dealing with northwood as a first time buyer, office very quick and efficient with responses and bookings. Nikita was very helpful and friendly showing us round the property, she was extremely knowledgable and actually called me back the same day with answers to some more of the questions that I had. Won’t hesitate to use them again!
Buyer
18th Feb 2022 (3 years ago)
N Haney
I had a great experience of Northwood on the whole. I'm very grateful for the flawless work Reece put in, his customer service was outstanding, often going beyond what was necessary to help which in turn provided a stress free service. I would definitely recommend him if you are thinking about using Northwood because he will be using all avenues and resources to provide the highest level of customer service.
15th Feb 2022 (3 years ago)
L Short
Very friendly and easy to deal with, big thanks to Liam Bradshow for sorting everything out so quickly for me!
13th Jan 2022 (3 years ago)
J Davie
Easy to do business with, worked with us every step of the way. Liam helped a lot in the process and knew what he was talking about. Would definitely recommend him to anyone else looking to secure a place.
23rd Dec 2021 (3 years ago)
S Timilsina
We bought our sweet home recently and have been very pleased with their service, support and advice. all staff are brilliant. on the plus side Michael from sales has been very helpful understandable and was always available when needed.
Buyer
21st Dec 2021 (3 years ago)
J Opedare
Dealing with Northwood, Jayne Kirkland in particular was stress free , very patient, professional and helpful throughout the purchase processes. I will use them again.
Buyer
15th Dec 2021 (3 years ago)
C Dallas
I had an excellent experience dealing with Northwood Tyneside whilst renting a property in Gateshead, specifically a lettings negotiator named Liam Bradshaw, whose knowledge and professionalism was exceptional.
Tenant
15th Dec 2021 (3 years ago)
O Vaytko
Nikita helped me to achive my goal and responded to all my enquiries in a very professional, polite an timely manner. She expressed empathy and understanding during the process and I would definitely recommend her to my colleagues and friends.
13th Dec 2021 (3 years ago)
S Shakeel
Hello,we r new tenants, worked with northwood, no doubt very professional n of course responsive as well.
Thanx
Tenant
6th Dec 2021 (3 years ago)
M Tucker
Secured a rental through Northwood, Liam showed us around and was very informative. Thanks very much.
Tenant
2nd Dec 2021 (3 years ago)
B Renforth
Good service and quick dealt with Liam who was real helpful and professional
25th Nov 2021 (3 years ago)
P newton
Liam is professional, polite and friendly.
I would highly recommend.
24th Nov 2021 (3 years ago)
B Munir
Nikita has been very professional. If she was not available, she made sure that I get my queries solved. I got answers of all my questions....wonderful experience, I would definitely recommend Northwood Tyneside.
24th Nov 2021 (3 years ago)
S robson
Lovely staff and Received fantastic service from Nikita, always very fast at responding and very knowledgeable and helpful. Would highly recommend and would definitely use them again.
23rd Nov 2021 (3 years ago)
S Spiro
I am delighted with the service and communication of this agent and have an extra special word for Nikita who has been outstanding in viewings and phone communication. I very much look forward to carrying on working with you and your team!
Thank you
23rd Nov 2021 (3 years ago)
S Nield
Fantastic from the start liam and all the team 110% commited easy and painless thanks once again i would of gave more than 5stars
23rd Nov 2021 (3 years ago)
N Miller
Excellent, responsive and very friendly and relaxed service with smiles from the whole Newcastle team from start to finish of the rental process. A pleasure to deal with.
Tenant
21st Nov 2021 (3 years ago)
A ash
Liam Bradshaw, he's very professional and knows what his about.
19th Nov 2021 (3 years ago)
C Thompson
After looking for a new apartment for months and having no success I got in touch with Northwood and they found me my perfect flat within days. Leanne was great, very friendly and made the whole process easy from start to finish and answered any questions I had!
Highly recommend if you’re looking to move in the future.
Cheers
Ciaran Thompson
21st Oct 2021 (3 years ago)
J Purkis
After struggling to find a new apartment for months!! The lovely Leanne helped me with a viewing on a property. She answered all the questions i had and continued to help me throughout the application process.
I would highly recommend this estate agents to any of my friends or family.
Many thanks,
Jonathon
15th Oct 2021 (3 years ago)
D Lowdon
Leanne & Liam have been nothing short of exceptional. Their advise has been spot on & I trust them 110%. Great service and massive peace of mind as a landlord. Definitely recommend! Thanks for looking after me!
Landlord
13th Oct 2021 (3 years ago)
J Robinson
Dealt with Leanne From Northwood estates she was absolutely brilliant throughout, everything I requested was done in a very professional manner. Would highly recommend.
13th Oct 2021 (3 years ago)
L Robinson
Northwood is an amazing company who really helped when it came to viewings to find the perfect house.
30th Sep 2021 (3 years ago)
S Hunt
Amazing experience with Northwood! They put our house up for sale and we received an offer within 3 hours of it going live! Leanne was so professional, attentive and knowledgeable about the market and made us feel like we were her number 1 priority. Leanne took the most amazing photos of our house, which I think helped us to get our first viewing within 5 minutes of it going up for sale. Absolute 5 star service, couldn’t fault anything. Thank you so much Leanne and the team!
Seller
16th Sep 2021 (3 years ago)
Michael
We used Northwood to recently sell our house and I was very impressed with the service. It sold within 2 days for more than expected. Leanne and Jayne were great dealing with viewers/appointments and advised on offers, making the process very easy for us.
I'd also recommend making use of the sales progression agent as this did help push the sale through later on.
We'd definitely use them again and recommend to anyone.
Seller
15th Sep 2021 (3 years ago)
Anonymous Homeseller
I have found from start to finish there proffesionalism and customer care has been worth every penny.All the staff are helpful,I dealt with Jane and Leanne at the start.I had a few setbacks from various sources and Michael,from sales progression stepped up ,he sorted most problems out with other parties and kept meup to date with everthing.I have no hesitation in reccomending Northwood to anyone buying,selling or renting.
Seller
25th Aug 2021 (3 years ago)
N Anwar
Great company to work with the Director Inde is amazing
29th Jul 2021 (3 years ago)
J Foster
Having been a previous tenant, thankfully only a short time, I found members of staff accessing the property unarranged, terrible repair service and the rechargeables are a joke - charged for a lightbulb not working but it was detailed on the agreement as being held in place by a piece of tin foil. Also a cracked bathroom tile, it had been cracked from the start but now the grout had been wiped off the tile face, the crack could be seen. And so it carries on ....
Tenant
5th Jul 2021 (3 years ago)
M Linton
Helpfull friendly staff.
28th Jun 2021 (3 years ago)
F Wightman
Northwood are amazing. They are always polite, friendly and helpful. We have received the best service from them, from before we moved in to now that we're in our lovely home. Northwood are beyond what we've experienced elsewhere from other letting agents and it is so reassuring knowing that they actually take care of their tenants. Michaela especially has been an absolute pleasure to deal with. The whole team should be proud because they do a wonderful job.
Tenant
24th Jun 2021 (3 years ago)
G UK
Great service from Leanne, friendly and very professional. We wouldn't look anywhere else in the future.
19th Jun 2021 (3 years ago)
D Githwe
Great team. Any time I've had any issues or queries I've had it resolved promptly and professionally. Would recommend to tenants looking to rent a property with Northwood!
Tenant
18th Jun 2021 (3 years ago)
D butler
I have always found Northwood to be a professional company. The staff are very approachable and helpful. Thanks to Michaela for sorting things out. Would recommend Northwood to anybody. Keep up the good customer service.
17th Jun 2021 (3 years ago)
C O'Hagan
Very experienced staff, who know their stuff. Would highly recommend
17th Jun 2021 (3 years ago)
C Gourley
I have been working with Northwood Newcastle for nearly a year now & they have been incredibly helpful! Jayne & Leanne especially have been & have continued to be extremely responsive & always super friendly on every phone call. Clients who I have worked with within Northwood have repeatedly said that they are the best in the area! 5 stars!
17th Jun 2021 (3 years ago)
D Aikin
Recently viewed some rental properties arranged through Northwood. The process was very smooth and professional throughout. The staff are very knowledgeable and helped me with all my queries, they were also very efficient from start to finish. Would definitely recommend.
17th Jun 2021 (3 years ago)
S Morrison
I viewed a lot of properties with Northwood, every time I viewed a property they were on time and always friendly and with being a first time buyer they answered my questions truthfully and full of knowledge and experience
Buyer
17th Jun 2021 (3 years ago)
S Kilpatrick
Northwood have been amazing from start to “almost” finish! They have kept us up to date with viewings and feedback. They sold our house in a week! Very professional. If we ever sell or buy again we will definitely use Northwood again. Thank you
Seller
17th Jun 2021 (3 years ago)
C Hardwick
Leanne was brilliant throughout the whole process of selling my home. She was always available to speak to and was happy to give advice. I couldn’t recommend her enough. Made the whole process from start to finish, as easy as could be
Seller
17th Jun 2021 (3 years ago)
A Gascoigne
Northwood have always been really helpful and supportive from day one and throughout our tenancy. Their staff are very kind and friendly, always looking to provide assistance and guidance where needed.
Would absolutely recommend their services to anyone!
Tenant
16th Jun 2021 (3 years ago)
S bugner.74@hotmail.co.uk
Have let a flat through Nortwood for the last 4 years. They have been excellent to deal with. Any problems with the flat were dealt with swiftly. Overall a very professional service. Would highly recommend
Landlord
16th Jun 2021 (3 years ago)
S McGorie
Jayne helped us in the sale of our home and we could not wish for anyone better, she has stuck through the whole sale and given us advice on anything we needed. I can wholly say she has gone above and beyond for us, and even given advice on our purchase of our new property. We will 100% go through Northwood in the future if we decide to move again, as the service from all the office staff has been great, but Jayne has gone the extra mile to help us.
Thank you Jayne, you’ve been amazing.
Seller
16th Jun 2021 (3 years ago)
S cawley
I have had a great experience with Northwood whilst purchasing my first home. Whenever I phone the branch all of the staff are always very polite and friendly. Both Jayne and Leanne have been great throughout the process, always happy to help and are very responsive!
Buyer
16th Jun 2021 (3 years ago)
S Brown
Michaela was super helpful and professional throughout the lettings process, very knowledgeable about the market and rates. I'm now achieving above expected rents on my properties.
Landlord
16th Jun 2021 (3 years ago)
S Newman
Northwood sold our house recently. Right from the start Victoria took lots of photos and had researched the area well. She knew about transport links to all amenities, local shops and even the schools. We were always kept updated about viewings and their progress. All the staff we dealt with where very helpful and knowledgeable about our sale. Our solicitor worked well with Northwood and the sale went very smoothly considering it was during lockdown. We have already recommended Northwood to other family and friends and I would definitely use Northwood in the future.
Seller
15th Jun 2021 (3 years ago)
N Fullarton
Great service and would recommend, Jayne was great throughout the whole process, friendly and professional, great work!! Couldn't have asked for more, some great advice and always willing to help.
15th Jun 2021 (3 years ago)
E emon
One of the worse customer service.
The stuff’s are very unprofessional.
I've called to rent a property a lady name called James pick up my call the information she was giving it doesn't make me understand when i ask again she starts shouting on me
instead of giving service she starts arguments with me after that i ask her can i speak with your manager then she connect her manager and she starts the same way as her colleague. She was talking completely biased
I don't understand is this the way to deal with your customer!
I will suggest no one please get in touch with them
Tenant
15th Jun 2021 (3 years ago)
D Robertson
Finding a property during lockdown is challenging, however, Northwood have adapted to the situation well and made every effort to make the process as smooth as possible. The team are quick to respond to emails or telephone calls, unlike other agencies. I was made to feel like a valued customer, not an irritation.
9th Jun 2021 (3 years ago)
D Malpas
Excellent service when selling my mother's house, despite the best efforts of some very poor Scottish solicitors. Now excellent service in renting out my aunt's house. Very rapid response to issues such as the boiler not working!
Seller
19th Mar 2021 (4 years ago)
L Rogers
We have leased two separate properties through Northwood in the last 10 years, one in Winlaton and more recently one in Denton Burn. They are a truly local Estate Agents with a very professional, customer focussed team, in the agency, lead by Michaela Burn. Throughout the last year, during this dreadful pandemic Michaela and the Northwood team went to great lengths to ensure they were always there for us and they ensured their customers were able to access the services we needed to enable the arranging of repairs etc. Megan Galloway has been a real friend in need, overseeing any repairs needed and ensuring we were kept updated as repairs were progressed to completion. We are sad that we are now leaving our current property, but if we do need to lease another property in the future I will definitely use Northwood again.
Tenant
28th Feb 2021 (4 years ago)
J Bailey
Our purchase has been handled by Jayne who has been fantastic. After just missing out on a property we loved she offered us a viewing on another even better property Straight after. She knew instinctively what we were looking for and had an offer accepted the next day. The process is running so smoothly I couldn’t be happier with the service we have received so far as first time buyers.
Buyer
25th Feb 2021 (4 years ago)
M Ridley-Smith
I have been a landlord for 20 years and having used other letting agencies over the years I only wish I had used Northwood from day one. They are really proactive on all fronts and I have no hesitation in recommending them.
Landlord
25th Feb 2021 (4 years ago)
C Ajiboye
I had a very good customer service experience with Northwood Newcastle during the view of one of their properties. Staff was very professional and helpful in answering all my questions.
25th Feb 2021 (4 years ago)
S Liddle
I have recently sold my house through Northwood and I can not thank them enough! They are great value for money and offer fantastic service. Leanne helped me sell my home, she was very professional, knowledgeable and thorough when giving me all information and options. She took the stress out of selling and kept me up to date throughout giving me peace of mind my property was in safe and good hands!
Seller
24th Feb 2021 (4 years ago)
J Humphreys
Very professional service provided. Staff are all very approachable, knowledgeable and have, in my experience gone the extra mile to assist.
24th Feb 2021 (4 years ago)
J Official
I've had a pleasant experience with Northwood, moving in was simple and straight forward and they've helped with all issues I've had. Brilliant company
Tenant
24th Feb 2021 (4 years ago)
H Partridge
Northwood have managed my investment property for two years. Very efficient, very professional, great communication and with rent always received bang on time. Great company, I highly recommend them.
Landlord
24th Feb 2021 (4 years ago)
P Middleton
I have let my Flat out through the guaranteed rent scheme for the last three years with Northwood. They always provided me with an excellent service, they have been quick to reply to emails and professional throughout. I would strongly recommend any prospective landlord use Northwood as I have been impressed with their service. I plan to keep using them in the future.
Landlord
24th Feb 2021 (4 years ago)
M Rashid
The staff at Northwood have been amazing...helpful, courteous and very supportive.
24th Feb 2021 (4 years ago)
U Ilderton
Flat was rented out very quickly and Northwoods have managed everything from the contract to arranging repairs within the flat. Great service
Landlord
24th Feb 2021 (4 years ago)
J Cole
Excellent service from the lettings side of things, incredibly helpful staff willing to answer any question put to them, dealt with Reece and Megan throughout a few viewings, highly recommend!
23rd Feb 2021 (4 years ago)
N Price
Very Impressed with their fast and helpful service. Reece Brown was a pleasure to deal with.
23rd Feb 2021 (4 years ago)
M michaelhenry666@hotmail.co.uk
Have always found Northwood Tyneside very responsive if I have had any issues. I would use again if the situation arose no problem. Mike Henry
23rd Feb 2021 (4 years ago)
L Spiller
Excellent experience delivered while selling my house. Thank you to Leanne for her professional service, very responsive to telephone calls and very good customer service, would highly recommend.
Seller
22nd Feb 2021 (4 years ago)
M Dunn
Many thanks to Mandy and the Northwood team for the professional way they dealt with my sale the communication was excellent and Mandy was always quick to respond I would definitely recommend.
Seller
13th Feb 2021 (4 years ago)
K Brighty
We purchased our property through Northwood and we were thankful for their speed and correspondence. Great staff and a huge thank you to Jayne for getting our family into our new home before Christmas 2020!
Buyer
9th Feb 2021 (4 years ago)
A Dallak
Great office to deal with!
9th Jan 2021 (4 years ago)
A Mccaffery
I have dealt with Northwood on many occasions and the staff have always been friendly, knowledgable, and professional. I would definitely recommend to others.
21st Dec 2020 (4 years ago)
A Ward
Northwood were the estate agent with which we purchased a property through. I found the staff there to be great From the point of arranging viewings right through to collecting the keys. I found all of the staff to communicate very well with keeping us up to date with viewings and our offer as quickly possible. I mainly dealt with Jayne who i felt was very professional and knew exactly what was going on throughout and communicated any updates promptly.
Although i was purchasing a property if i did sell i wouldnt hesitate to use Jayne and her team to look after that sale.
Buyer
15th Dec 2020 (4 years ago)
G MCCOY
I have always found Northwood very fair and professional. Excellent service is provided to both landlords and tenants.
15th Dec 2020 (4 years ago)
V Estamsetty
Good letting agent
Landlord
3rd Oct 2020 (4 years ago)
J Graham
Easy to access & find what I was looking for
24th Sep 2020 (4 years ago)
D PRICE
Very poor from the moment we moved in, we moved in to a property that had no heating as the boiler needed fixing this was in "Beast from the East" lucky we could stay with family during those two week. The garden was disgraceful with over 100 screws that we had to remove. Throughout the tenancy numerous issues that took ages to resolve. And during check out wr left the house as clean as when we moved in but still "needed cleaning".
They seem to do anything ti take as much money as possible and when you ring to chase this up or questiont this with them the person who is in charge is never in or unavailable at the moment.
This is not just a rant from a disgruntled tenant, several friends who rented through northwood have experience similar issues.
They have taken none of the issues we raised but continued to place the blame on ourselves.
I do not appreciate your reply in where you imply I failed to inform you I had COVID. I did not fail to inform you, the shower had broken for the third time we raised the issue and waited for it to be fixed, and in the wait time I contracted COVID which I i formed the contractor as quick as possible, this is a forum for reviews whether you agree or disagree. You should not write in your reply or hint at my profession nor any personal details it is some what a breach.
Tenant
15th Sep 2020 (4 years ago)
Z Hassan
Good
16th Aug 2020 (4 years ago)
L Brooks
Victoria and the staff were absolutely great and kept in touch all the way through the selling of our property. Victoria was excellent and I can not rate this company highly enough. Very happy ???? . Thank you ladies.
Seller
14th Aug 2020 (4 years ago)
N Moffat
Sold our house for asking price!
Our situation was that we bought and renovated our home to live in Denton Burn, however, we ended up with an opportunity to move abroad, meaning selling our home was on the cards sooner than we anticipated.
However, what we had spent in total was slightly higher than what I could see houses were selling for. Furthermore, the hot topic at the end of 2019 was Brexit, and some mortgage companies and valuers were down-valuing homes after good offers were made, concerned that there would be a price crash. This had caused some "run of the mill" sales to fall through and there were fewer buyers looking than previous years.
Two other estate agents told us to advertise either unrealistically higher (risking no viewings coming through the door, or playing a game of price reductions), and far lower (risking selling too quickly, selling ourselves short and losing some of the money we spent on the home).
We took advice from Victoria Skoyles who has a good reputation for selling homes in Newcastle. It felt like she was the one who had the natural skill to pull all the intricate details together that had to be factored in during a time of uncertainty and pull off the right result. Knowing this area street by street she acknowledged some points that were different about our home which others had missed, gave us some valuable insights into how the buying market was behaving today, and came up with a price she could justify with a good plan.
When we advertised our home with Northwood between Victoria, Andrew and Jayne they took brilliant photographs, organised 9 viewings and to our amazement, within a month they got us three offers! The last being at the actual asking price.
If you haven't sold your own house before, there are two main halves to the service (advertising and sales progression), but at each stage there is a lot of communication between you. Your estate agent will get to see the best and worst of you because it is an exciting and stressful moment in your life and it feels like such an uncertain process even when it goes well. At each point of contact this team empathised with, worked around, and completely understood the situation we were in.
Once the offer was accepted they didn't just sit back and wait for the solicitors to do their work, the levels of service increased further chasing the buyers's solicitors up, following us up when we hadn't done something etc.
We really appreciated one day in particular when Victoria answered us promptly during what appeared to be a week of 12+ hour work days because all of her colleagues were unfortunately ill at the same time in January with this winter's cough/cold/flu bug.
She didn't just clock off at 5:30 and leave us hanging - she always did what needed to be done to keep the sale running smoothly and kept us in the updated right away on less urgent matters - that week wouldn't have been easy for her.
We can't thank everybody enough including Sara, Michaela, Megan and Inde for the effort and teamwork involved in making sure the sale is completed and we can start our next chapter.
Unbelievable effort. Thank you so much.
Nasser & Sophie
Seller
24th Apr 2020 (4 years ago)
Anonymous Homeseller
Sold our house for asking price!
Our situation was that we bought and renovated our home to live in Denton Burn, however, we ended up with an opportunity to move abroad, meaning selling our home was on the cards sooner than we anticipated.
However, what we had spent in total was slightly higher than what I could see houses were selling for. Furthermore, the hot topic at the end of 2019 was Brexit, and some mortgage companies and valuers were down-valuing homes after good offers were made, concerned that there would be a price crash. This had caused some "run of the mill" sales to fall through and there were fewer buyers looking than previous years.
Two other estate agents told us to advertise either unrealistically higher (risking no viewings coming through the door, or playing a game of price reductions), and far lower (risking selling too quickly, selling ourselves short and losing some of the money we spent on the home).
We took advice from Victoria Skoyles who has a good reputation for selling homes in Newcastle. It felt like she was the one who had the natural skill to pull all the intricate details together that had to be factored in during a time of uncertainty and pull off the right result. Knowing this area street by street she acknowledged some points that were different about our home which others had missed, gave us some valuable insights into how the buying market was behaving today, and came up with a price she could justify with a good plan.
When we advertised our home with Northwood between Victoria, Andrew and Jayne they took brilliant photographs, organised 9 viewings and to our amazement, within a month they got us three offers! The last being at the actual asking price.
If you haven't sold your own house before, there are two main halves to the service (advertising and sales progression), but at each stage there is a lot of communication between you. Your estate agent will get to see the best and worst of you because it is an exciting and stressful moment in your life and it feels like such an uncertain process even when it goes well. At each point of contact this team empathised with, worked around, and completely understood the situation we were in.
Once the offer was accepted they didn't just sit back and wait for the solicitors to do their work, the levels of service increased further chasing the buyers's solicitors up, following us up when we hadn't done something etc.
We really appreciated one day in particular when Victoria answered us promptly during what appeared to be a week of 12+ hour work days because all of her colleagues were unfortunately ill at the same time in January with this winter's cough/cold/flu bug.
She didn't just clock off at 5:30 and leave us hanging - she always did what needed to be done to keep the sale running smoothly and kept us in the updated right away on less urgent matters - that week wouldn't have been easy for her.
We can't thank everybody enough including Sara, Michaela, Megan and Inde for the effort and teamwork involved in making sure the sale is completed and we can start our next chapter.
Unbelievable effort. Thank you so much.
Nasser & Sophie
Seller
24th Apr 2020 (4 years ago)
Anonymous Homeseller
Victoria was very professional, always polite and very good customer focused
Seller
6th Oct 2019 (5 years ago)
P Henderson
Northwood have just sold my house and not only did they get me the asking price I wanted they sold it within a week! The service and communication has been exceptional. I could not recommend them enough.
Seller
23rd Aug 2019 (5 years ago)
W lionheart
Speak to there tenants with complete disregard and good luck getting repairs done
Landlord
13th Aug 2019 (5 years ago)
C Noble
Waited nearly 20 minutes for the agent to turn up, then left. Not even a phone call to let us know if they were running late, time wasters!!!!!
29th Jul 2019 (5 years ago)
M Whitehead
As first time buyers we were so surprised at how helpful and involved Northwood were from the viewing through to completion. From week one we received weekly email or phone updates from Wendy and she was always chasing up solicitors or the vendor, making sure any queries or delays were dealt with. Victoria was really helpful during the week of completion, smoothing out details with the vendor and updating us regularly on moving day.
Buyer
8th Jul 2019 (5 years ago)
N Choudhury
DO NOT USE THEM! Shockingly bad service from Northwood, went to view a property, was told it was available and that if we were interested to send the application back asap. Which we did, on the day we received it! Even chased it the next day, anyway, a couple of days later I called them only to be told by Kady that it had been given to someone else! Bearing in mind she was the one who emailed us initially to say it was available. It's obvious that they were using us a back up plan. We were told we could pay a fee to reserve it, which we were willing to pay, we acted fast, got our references and payslips together super quick on the understanding we were going to get it. There was no communication from when we made the application. Absolutely horrified!
Tenant
4th Apr 2019 (5 years ago)
M Training
I contacted this agent and had a very specific request and had only a few weeks to make it all happen, any delay wouldn't have been acceptable. Fair play this agent pulled out all the stops and got everything done and I was moved in before Christmas they even went out of there way to drop the keys off at my hotel before I arrived so I wouldn't have to wait. Highly recommend the team at northwood.
Tenant
22nd Mar 2019 (5 years ago)
M irfan
Contacted Northwood when looking for a flat. Flat provided was Perfect with reasonable price. The service was A*****. Very helpful staff and provided clear and transparent information throughout my stay including my checkout. Highly recommend. Will definitely use them again. Thank you.
Tenant
21st Mar 2019 (5 years ago)
P Wright
Do not pay their admin fees if you have a zero hours contract. There is no option to state pro rata earnings on their electronic forms and they ripped me off £200 just before Christmas. Avoid!
Tenant
14th Feb 2019 (6 years ago)
M Ridley-Smith
Northwood offer a fantastic service and have helped me enormously with both sales and lettings. A most professional and efficient team!
12th Dec 2018 (6 years ago)
A Nott
I would like to say a massive yes yes yes to Northwood Tyneside especially the letting side of the company.
They look after multiple properties of mine. Not only do they guarantee 52 weeks rent but they have a 1st class maintenance team behind them.
Any issues they have an engineer at the property same day and problem solved.
It is this type of service my tenants stay at my properties.
Thank you Northwood and team
Landlord
21st Nov 2018 (6 years ago)
Y Belal
Good agents
1st Nov 2018 (6 years ago)
I Dhillon
Amazing service from the team! Really are the best team in Newcastle:)
10th Jul 2018 (6 years ago)
J Sidney
Lovely girls
28th Jun 2018 (6 years ago)
J Blackburn
Excellent Service, house sold really quickly.
Seller
8th Apr 2018 (6 years ago)
D Price
Although the staff where friendly and helpful me and my partner had some issues when we moved in. The previous tenant of the property changed the electrical and gas to a card and key top up. Me and my partner where not made aware of this untill the day we moved in. An upon moving in before we had any electricity we had to pay of the previous tenants £40:00 debt on the key card. And we still have no gas/heating as the property is being changed to a monthly tarrif next week. And Npower won't open the gas account till this change has happened. Overall Im disappointed that this wasn't sorted prior to me and my partner moving in. As we have gone 6days without heating untill Npower change the meter over.
Tenant
16th Feb 2018 (7 years ago)
J Burrage
We were given an exclent service by Northwood, who could not do enough to help make the sale of our house stress free, and chase up all the relevant parties to completion of the sale. I would recommend them to anyone and they would be my first call if I needed the services of an estate agent.
Seller
6th Feb 2018 (7 years ago)
J McGee
From the start we found Victoria an enthusiastic and extremely professional young lady with skills in presentation way above her age group. Having sold and purchased numerous properties in the past 40 years we were more than impressed with the follow up and communication skills of Wendy. All in all it could not have gone any better.
Your team are to be congratulated.
Well done
Regards
John
Seller
10th Nov 2017 (7 years ago)
L Oliver
I became a reluctant landlord when i was forced to move for work and have rented several times over recent years finally as a tenant with Northwood Newcastle. They have been nothing short of exceptional. They are very honest and matter of fact which i found refreshing. It was particularly difficult when i moved out because of work commitments and time away from Newcastle but they were very clear at the pre check out visit, (something i was never offered by other agents) and did my check out without me. A few cleaning issues were raised which i was happy to pay for as i just didn't have time myself. They made no deductions for this as they said it was done easily by the staff. Another first in my experience! I don't know how they remain so cheerful as i have had endless problems with my own tenants that seem to think they are paying for a "hotel" experience, want everything the next day and think they are doing you a favour living in your house. To top it all the staff at Newcastle actually helped me with my own property 200 miles away, giving me the right legal advice and prevented my agent putting me at risk. I wish they could manage it for me. I can not say anything but they are the best agent i have dealt with by some margin.
Tenant
9th Nov 2017 (7 years ago)
V Butler
WOULD NOT RECOMMENDED!!
Previous tenant of a flat Northwood managed. Ignored all emails of repair work needing carried out including condensation, broken windows, damp, mould etc.
A member of their staff allowed themselves into the property when they believed it to be empty. Only I happened to be in the bath, heavily pregnant when I caught this member of staff snooping.
When it comes to checking out, they split hairs to gain as much deposit as possible, however no issues were raised on monthly inspections.
Needed persistent nagging to provide me with a replacement smoke alarm and carbon monoxide detector.
Found staff to be very unprofessional and condescending and will be avoiding Northwood like the plague.
IN REPLY TO NORTHWOODS REPLY...
Yes, I did receive an email from yourselves to inspect the property in January 2017, I however cancelled this appointment 11 days before a member of your staff allowed herself in to the property which she believed to be empty and began snooping around. (All members of your staff were aware that this appointment had been cancelled)
As for the help we received upon checking out, this was minimal if any. I got a patronising and snobby attitude from the branch manager of all people.
Its a shame the interest which was shown to the property when we checked out, wasn't shown throughout our tenancy. But of course, when there is a considerable amount of money involved, hairs were most certainly split.
Tenant
7th Nov 2017 (7 years ago)
E g22
We find the staff to be very inefficient, uninterested and ineffective. If you manage to speak with the branch manager you get the same response. They leave repairs such as leaks, damp, broken fridges and broken boilers to worsen, they patronise and charge you for anything they can muster up. They say one thing and do the opposite. They insist on inspections despite the fact you've paid the deposit, they have issue with everything such as hanging pictures and gardening yet they don't help with urgent matters. They patronise with remarks such as "we'll speak to your husband" or "we've already discussed the matter with your husband", "perhaps you should confer with Mr..." We would advise everyone to avoid this place and save yourself a headache and the extra cash they swindle. Avoid!
Tenant
1st Nov 2017 (7 years ago)
R howard
A generally good relationship and courteous service. As with all distance managed operations there are misinterpretations of events, however, working together ends up with a satisfactory conclusion and all round satisfaction agreed.
9th Oct 2017 (7 years ago)
R Bowles
I couldn't fault Northwood in any way about this move. They were professional and very helpful in every way possible. Kept me informed of every detail leading up to the move and were very quick with it due to the nature of me moving. If I ever needed to move property again, (which I hope not), I would definitely put these as my first option for help. Thank you Northwood. Ronnie. Cramlington
20th Sep 2017 (7 years ago)
A Smith
They have found me tenants for three properties. Always professional and friendly. They really know their stuff and always happy to give good advice. i couldn't fault them.
Landlord
30th May 2017 (7 years ago)
V McDade
Criminals - Avoid at all costs. Very un-proffesional and will fabricate costs and services that never existed to change for.
20th May 2017 (7 years ago)
M harbi
Very rude agent when viewing on site.
26th Mar 2017 (7 years ago)
B Bhandal
im a landlord ,Northwood Newcastle team will never let you down .
Thank you for your hard work .
Landlord
14th Oct 2015 (9 years ago)
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