D Simmons

I hope this review will be helpful especially for the TENANTS as my experience was as a tenant
It started with our move in date; I called 2 days before moving to confirm the time, when they told me the move in was cancelled blaming the landlord. Northwood said they didn’t know until late which is why it happened this way. However it took ME to call THEM to find out about it. This could have been true but in my opinion it looked like the reason was because their paperwork wasn’t done. The following week they were asking my guarantor to go to the office to sign paperwork that needs signing before they will give me the keys. On top of this they sent me all of the documents i needed to sign whilst I was sat in front of the house waiting for the keys. Even for this the manager couldn’t turn up on time.
Some months went by, we always paid on time etc. In the end we had to leave after being given a section 21. We don’t know the reason for it but ultimately that’s the business of the new landlord who had just taken over the house.
There was a dispute about paperwork as we weren’t given a gas safety certificate which is a legal requirement for the section 21. Whenever I managed to get hold of the manager who was always ‘out of the office’ when I called she said I don’t need one, which is a different story from what I heard from ‘shelter’, ‘citizens advice bureau’ and the local council. I don’t know if the reason was because our gas certificate was out of date or something else, but I feel Northwood will tell you anything to get you off the phone. I was told I’ll get it via email, fobbed off for weeks, then told I don’t need one. Eventually I got one weeks later.
After leaving we waited almost 3 weeks for details of the checkout inspection which happened apparently 3 days after receiving their keys.
Their inspection showed many inaccuracies, things ‘missing’ that were found in the house and things ‘left’ in the house which were there when we moved in.
More than a month later they sent their quote which was did not fully match the problems from their ‘inspection’.
Months later, another quote coming from the landlord this time. The prices had changed a lot, for example the cleaning went from £335 to £90 in order to make space in the budget for new kitchen drawers £232.43 as now (3 months later) they are broken which wasn’t seen by us before we left or in the ‘inspection’ by Northwood.
You can say almost the whole list of problems was different than the other two we had received from Northwood but luckily this would easily be proved wrong by the before and after photos.
I told Northwood I want a dispute on Tenancy Deposit Scheme as I was SURE about the evidence I had for everything.
They acknowledged that they knew I wanted a dispute however they did not let it happen.
They failed to respond over a month to my repayment request, following that they failed to respond to the statutory declaration so in the end I rightfully got the deposit back.
I wrote a complaint to Northwood, mostly about the manager who actually dealt with the complaint. I tried to get in touch with the director Sean Farrah. I was told he was looking into my case and he will phone me so I can only assume he is still looking 3 weeks later
In the end I will give advice to tenants to take photos of every single corner of the house. I have since moved with another company who really showed me how unprofessional and difficult Northwood really are... Read more
Tenant
8th Oct 2024 (18 weeks ago)
A Birchall
I would strongly advice anybody from using this letting agency. They put my rent up 3 x in 18 months by £175 WITHOUT the landlord knowing who is actually disgusted with them herself . Because of this I've handed in my months notice and Northwood are trying every trick in the book not to refund my rent owed and deposit. Do not rent from northwood... Read more
Tenant
2nd Oct 2024 (19 weeks ago)
R Magee
Bought a place from them, couldn't wish for a better experience with an estate agents.... Read more
Buyer
9th Aug 2024 (6 mo. ago)
J Heaton
The girls at Northwood are amazing ,I'm not hi tec and wasn't expected to communicate on line ,like some estate agents. I got a lovely warm welcome and welcomed to the office when ever I needed help.Thank you so much... Read more
24th Jul 2024 (6 mo. ago)
D Matthews
Just bought a house through Northwood, everything went swimmingly. Any questions I had were answered promptly and I was able to get access to the property whenever I needed to before completion. Tina was friendly and had a great sense of humour. Highly recommend.... Read more
Buyer
20th Jul 2024 (6 mo. ago)
S Ray
Transparent and excellent service.... Read more
J Cullen
Shannon & Kayleigh at the Northwood Wigan Branch - Sales Team were fantastic to work with. They were professional, supportive and responsive throughout a challenging conveyance. Can’t praise them enough.... Read more
Seller
28th May 2024 (8 mo. ago)
R Winstanley
Great company to deal with, professional, approachable and wouldn’t hesitate to recommend!
Have used Northwood for nearly 14 years now and have multiple properties let with them. Im always kept updated and always a prompt response with any queries I have ????all the team are fantastic!
I recently sold one of my properties and both Shannon and Kayleigh were amazing! Wouldn’t use anyone else... Read more
Landlord
14th May 2024 (8 mo. ago)
Excellent communications and explanations of each stage. The photographs and virtual tour of the property were exceptional the best ones out there where comparing to other agents. For Sale sign up immediately and supported very well with sale negotiation. Estimated value of property spot on. Sold within one weekm... Read more
Seller
11th Apr 2024 (10 mo. ago)
L Jackson
We were buying our first house through Northwood and had Kayleigh as our estate agent. We initially were looking at a house from strike and had problems left right and centre. When we finally found the house with northwood, It was a breath of fresh air. Kayleigh made the whole process extremely clear, Kept us up to date with everything and was very responsive when we had any questions. from start to finsh was much quicker than expected, all thanks to the hard work Kayleigh and the team put in for us. Extremely greatful for their time and efforts, we even received a fantastic little hamper with lots of goodies to get us settled in our new home which was just the cherry on top. Fantastic service all around and could not have asked for more!... Read more
Buyer
6th Apr 2024 (10 mo. ago)
A Oloriegbe
Northwood Wigan senior letting advisor was very pleasant and professional in helping us rent a property. From arranging the viewing, referencing and moving in.
Excellent service.... Read more
Tenant
20th Feb 2024 (11 mo. ago)
L Wright
Northwood Wigan are by far the worst letting agency I have ever come across. My girlfriend rented a house through these, 9 Henry park street to be precise, the house was rat infested, mould growing in every corner of the house and they did very little to solve the issue. It cost me over £400 to fix the mould in the bathroom as my young 3 year old son was living there and my girlfireing was pregnant. I eventually moved her in with me and since she has moved out they have taken no responsibility for anything and attempted to deduct over £300 from her deposit regardless of the work that we had to do. It’s resulted in me taking them to small claims court.
Avoid at all costs.... Read more
Tenant
18th Feb 2024 (11 mo. ago)
S Marsh
Really great experience from start to finish, thank you so much! An extra thank you to Kayleigh who dealt with everything for us and kept us up to date throughout the whole process of buying our first home x... Read more
Buyer
16th Feb 2024 (11 mo. ago)
J Hurley
Northwood have been amazing helping us with renting a house in wigan. The process was really easy and simple. Kim has been super helpful making sure it all ran smoothly.... Read more
Tenant
9th Jan 2024 (1 year ago)
G Kendell
I've used other agents in the North West over the last ten years and none have given me the same peace of mind as Northwood's team in Wigan. Their local and market knowledge have been valuable resources.
It is also refreshing to see their drive for regulation to be introdiced into the market - which reflects their high standards and the care they take looking after my portfolio.
The rates for managing my portfolio are very competitive and re-billing is transparent - they send on a copy of the trade invoice, for work that is done, with the statement the money has been deducted from or with their own invoice to me.
Similarly, when it's been time to offload a property, they've been really helpful too.
Northwood were recommended to me and I would recommend them to anyone else. I look forward to our continuing partnership long into the future.... Read more
Landlord
19th Dec 2023 (1 year ago)
O Jones
I would recommend Northwood to anyone looking for somewhere to rent. Not only did they help us to find our new home but they made the whole process easy for us to follow. Their commitment and dedication to helping us stood out for us. Thank you.... Read more
Tenant
7th Nov 2023 (1 year ago)
C D.
We have used Northwood in Bolton to assist us with managing a property there for a number of years. So when we bought a property in Wigan, we had no hesitation in turning to Northwood there.
Although it is a different team, we find them just as helpful and supportive.
Thank you to Michelle and the team for all of your support.... Read more
Landlord
1st Nov 2023 (1 year ago)
M N
As a landlord who lives away from the area, I was a bit wary of leaving it in the hand of an agency. After managing my property for a while now, it is brilliant to know to that my property is being cared for and receiving excellent service from the northwood team.... Read more
Landlord
1st Nov 2023 (1 year ago)
S Adams
Thank you Northwood Wigan for all of the great experiences and memories that you have given me over the last 15+ years.
We have built the business from scratch and grown to be a major player in the Wigan Area.
I know you will go from strength to strength. All of the landlords I have spoken to in saying my goodbyes to them have commented on how great a team you are and the service they receive.
If ever I need any help with property in Wigan, I know where I will be coming !!!????????????... Read more
29th Oct 2023 (1 year ago)
M Hill

Please read if you are a Landlord, it's crucial to share my experience with Northwood Wigan, (who have and had the same directors as Northwood Bolton) especially when evaluating property management firms. This is a summary of the issues I encountered:
They failed to perform credit checks on tenants, which was clearly outlined in our contract, and later attempted to shift the blame to the Landlord for not requesting these checks.
Northwood Bolton terminated the contract without the proper notice, leaving the Landlord exposed even though it had mentioned to Northwood that the Landlord was currently suffering from stress and anxiety.
Their consultant advised tenants on rental matters during the notice period (as outlined in the contract) when they should have been acting in the Landlords best interests, resulting in tenants missing payments for the first time.
Shockingly, their staff discussed my workplace with external parties and even confirmed this in writing, breaching my privacy.
A Northwood employee used my personal information to search for me on LinkedIn and threatened to report me to my superiors if I didn't comply with their demands.
The same individual used my personal email to send threatening messages after their tenure as a director ended. This was reported to the Police who ask them to stop.
When I reported these serious issues to the new director, they refused to acknowledge them and even stated they wouldn't address the problems.
I had to file a complaint with the Information Commissioner's Office (ICO) about the data breach and threatening messages. Even when ICO ruled in my favor, Northwood Bolton's director didn't acknowledge the threatening letter.
In my experience, Northwood Bolton is a company that doesn't uphold contracts, fails to protect personal data, and takes no action against harassing staff members. Most concerning is their unwillingness to admit or apologize when in the wrong. Be cautious when considering their services.... Read more
Landlord
27th Oct 2023 (1 year ago)
N evans
I chose Northwood initially as they seemed to be one of the few agents who catered for landlords. I wasn't disappointed as they gave me some key advice early on which proved to be extremely valuable. They gained me a better price than I expected in what has become quite a challenging market. Excellent communication.... Read more
Landlord
20th Oct 2023 (1 year ago)
M Walkden
I was satisfied with the service we received during the sale of a house in wigan, very helpful staff and all went smoothly. Professional, competent and cheerful Agency.... Read more
Seller
12th Oct 2023 (1 year ago)
G Somoiag
Moving houses is a stressful process, however, Kim went above and beyond to help us. She has replied to every single enquiry I had making this a lot easier.
Thank you Kim and team Northwood. ??... Read more
7th Oct 2023 (1 year ago)
A Corless
Northwood Wigan have managed my rental property more recently sale for numerous years always providing a great service with no headaches. Would highly recommend.... Read more
Landlord
27th Sep 2023 (1 year ago)
J Louro
Would definitely reccommend the team for their speed and professionalism! My tenancy contract was quickly ending and once accepted for the house, Kim did everything she could to get the documents sorted before our moving date! The team were also friendly and helpful on the phone, always ready to sort out any snags. Thank you Northwood Wigan!... Read more
Tenant
11th Sep 2023 (1 year ago)
S Gold
Gaslighting, lying, forgery, rudeness....all part of northwood wigans service.... Read more
30th Aug 2023 (1 year ago)
A Postlethwaite
Very helpful and friendly service ????... Read more
29th Aug 2023 (1 year ago)
Eclipse12002
First class service from beginning to end.
Kept me updated all through the sale, nice personal touch.
Would not hesitate to recommend. Thank you to Michelle and the rest of the team.... Read more
Seller
4th Aug 2023 (1 year ago)
G Bamber
100% would recommend... Read more
5th Jul 2023 (1 year ago)
G crompton
We have been more than happy with the service here.
Every single person we have come across in the run up to completion had been so lovely and helpful
We liked them so much we decided to sell with them after purchasing our dream home
Highly recommend????????... Read more
Buyer
28th Jun 2023 (1 year ago)
S Pittman
Northwood have managed a property for about 8 years and then handled the sale of the property too. Had a good experience over the years without issue including the sale.... Read more
Seller
24th Jun 2023 (1 year ago)
F C
Helpful staff... Read more
11th Jun 2023 (1 year ago)
T Keverne
We chose Northwood from 3 other agents in the area, this was mainly because of there professionalism on the first contact and then later when they came to value the house, Michelle was amazing from start to finish, very meticulous in all the arrangements as the we had to go to probate to sell the property. Shannon was fantastic, kept us up to date all along the way, always cheerful on the phone and so helpful. I can't recommend Northwood enough, they are in my opinion the best. Thank you Northwood for all your kindness and looking after the sale of my late Mums house.... Read more
Seller
9th Jun 2023 (1 year ago)
L Saint
We have received a marvellous service from the Northwood team. Two years ago we sadly experienced a close family bereavement. We reside in the South East. The Northwood team were amazing they helped us clear the house and refurbish it, using their own contractors all of whom were excellent and very reasonably priced. Northwood then immediately found an excellent tenant for an 18 month period. We decided to sell the property earlier this year which they sold within hours of it hitting the market. The sales service was extremely efficient. The whole experience from mid 2021 until today couldn't have gone better. Even if we had lived within the Wigan area I very much doubt we could have achieved what we have. I would recommend Northwood Wigan to anyone whether to rent or sell property. Finally, they are all extremely nice and kind, people you can rely upon. It has been an absolute pleasure to deal with them all.... Read more
Seller
7th Jun 2023 (1 year ago)
S conboy
Very professional customer service and was very helpful during my application process... Read more
Tenant
30th May 2023 (1 year ago)
D Jordan
Great service, very professional, friendly staff.... Read more
13th May 2023 (1 year ago)
R Dale
Very friendly service, all aspects of sale process clearly explained and quick responses to all my queries... Read more
Seller
24th Apr 2023 (1 year ago)
D miller
Extremely helpful staff they literally went out of their way to help me can't thank them enough, really efficient... Read more
24th Apr 2023 (1 year ago)
P Szanyi
Extremeley nice set of Ladies. Kept me upto date and answered any queries quickly. Thanks Scarlett for deaing with my viewing and also Kim who dealt with the paperwork.... Read more
21st Apr 2023 (1 year ago)
K Garth

We recently purchased a property that was sold by Northwood, after a couple of positive viewings with them - Pam in particular made the experience great and is incredible at her job! It was a lengthy sale, however Northwood were fine during this process. However, since we completed on the house the post purchase care has been terrible. Michelle Davies in particular has been uninterested, dismissive, belittling and rude via email when trying to have a discussion and the seller. There is a clear attitude of once completion is done and the business is no longer making a profit from you - they want you out of their hair as soon as possible. The emails we have received are not at all what you would expect from a company to a customer. Atrocious customer service towards the end of our dealings with Northwood.
Response to the below:
Hi Steve. Quite the oxymoron that you started your message saying “I am sorry” but ended it with “I most certainly will not be apologising”.
At no point did we say we expected the seller to fix a leak on our neighbours roof, we merely messaged to find out if the seller was aware of the leak so we could better tackle the issue ourselves. - the email trail makes this clear if read throughly. It has since transpired the seller did know about the leak, as this conversation had been had with the neighbour previously. Regardless, the seller denied any knowledge of the leak and did offer to send a roofer out to have a look at this - which we were simply chasing with a member of your staff as we did not have direct contact details. It would be great if before sharing the details of someone’s private sale, you would actually get the information correct. Your advisors seemed to have made the sale and were now ready to box off any further enquiries asking us to liaise with the seller directly. Poor aftercare. Someone being belittling and rude is subjective, therefore you cannot state as fact that this was not the case. Our comments are not out of frustration with the seller not completing work in the property as you have mentioned, our frustration is from the way we were spoken to by a member of your team.
We provided an honest review and have given extremely positive feedback to Pam in your team - if we were simply irritated and looking to “shoot the messenger” why would we have mentioned the positives and great customer service provided in this case?
Your response is proof to me, of your dismissive attitude as a branch. So unlike you, I won’t be asking you to “reconsider” your public comments as I think it’s an absolutely incredible display of your impertinent customer service and disparaging attitude.
Stay safe out there Steve and have a lovely Easter with your family!... Read more
9th Apr 2023 (1 year ago)
B B
Great... Read more
8th Apr 2023 (1 year ago)
L K
I have used Northwood for many years renting out my property and the service has always been second to none, any issues with tenants were always solved quickly and efficiently. I then decided to sell the property with Northwood and again the service was excellent, I was kept fully updated and the sale went through without any stress to myself what so ever , and the whole team at Northwood are all a credit to Northwood, it’s been a pleasure in using Northwood for the many years I have relied on their services.... Read more
Seller
23rd Mar 2023 (1 year ago)
L foster
Northwood couldn't of helped us anymore than they did..amazing staff..thankyou so much to Kim.very much appreciated... Read more
27th Feb 2023 (1 year ago)
K To
Ms Shannon Ormesher has been a great help throughout the process. She was professional, prompt and understanding.
Selling and buying can be stressful and I wanted to mention how amazing Shannon has been. She was the kind who would go the extra mile for you.
Thank you. Good job!... Read more
Seller
24th Feb 2023 (1 year ago)
K Poole
I have had the pleasure of dealing with Northwood for several years with renting out my property and they have always been exceptional in every way . It was an easy decision to use them when it came to selling my property. I have to give a special mention to Shannon ( Wigan branch)
Shannon is amazing - she is knowledgeable, patient , professional and thorough . During what was a very difficult sale for various different reasons , Shannon ensured I was kept informed , explained everything to me and , in my opinion , went over and above in many ways . She is an asset to Northwood .
For anyone looking to sell / rent / buy a property I cannot recommend Northwood highly enough , they are superb at what they do and make a stressful time a whole lot easier - Thank you to you all at the Wigan Branch !
Katie... Read more
Seller
20th Feb 2023 (1 year ago)
J singh
Currently shifted in one sharing room.
Everything fine and got good support during shifting.
Thanks... Read more
Tenant
17th Feb 2023 (1 year ago)
M Rigby
Northwood were our joint sale estate agents & from the beginning we had clear communication from them, from when viewers were coming through to their feedback & offers. They sold our property within 3 weeks of going on the market with them. Throughout the legal completion of our house Shannon was in constant communication with us, updating us on any dealings she’s had with both our solicitors & our buyers. She was supportive throughout the challenges of being in a chain. We’d highly recommend them... Read more
Seller
21st Dec 2022 (2 years ago)
J Molloy
The staff are very helpful and keep you informed of the progress.
I'm very happy using Northwood... Read more
14th Dec 2022 (2 years ago)
S benny
Extremely responsive and stressfree
Thank you very much for your help.... Read more
2nd Dec 2022 (2 years ago)
K Pearson
Northwood have been amazing & I would highly recommend them to anyone looking for an estate agent. They have been approachable but professional throughout the whole process. They valued my house, did the viewings themselves & then sold in 3 days! The Whats App group they set up has been brilliant. Phone calls into the office have been answered quickly and I felt up to date on the situation at all times. Hopefully I won't need an estate agent again but if I did, Northwood would be my first choice. Special thanks to Shannon, who made a stressful time so much easier!... Read more
Seller
29th Sep 2022 (2 years ago)
A Eccles
Excellent - always available to advise, quick to address issues and professional with all parties involved in house sale.... Read more
Seller
23rd Sep 2022 (2 years ago)
T Rice
From start to finish the team were outstanding. As a first time buyer they help an supported me right though to completion.
100% recommended... Read more
Buyer
7th Sep 2022 (2 years ago)
C Fagan
Tina, Shannon & Michelle were all amazing evertytime I dealt with any of them, helped me through a really stressful time and were very friendly and professional throughout, thank you.... Read more
26th Aug 2022 (2 years ago)
K J)
Was only interested in bungalows but was sent information on houses time and time again.... Read more
9th Aug 2022 (2 years ago)
Michele
End of our first week in a Northwood managed property! Service request for pre-existing deficiencies handled very promptly. Almost immediate response and action plan put in place with a clear explanation of the process going forward.... Read more
Tenant
5th Aug 2022 (2 years ago)
S pearly
Very good service. All viewings carried out by agents. Quick response to any queries and a high standard professional service.... Read more
5th Aug 2022 (2 years ago)
S M
I am in the process of using Northwood's services and so far I cannot fault them. They are lovely to deal with and always professional and courteous... Read more
2nd Aug 2022 (2 years ago)
Arun
We honestly have zero complaints about Northwood, who helped to sell our property in quick fashion. I also cannot thank Shannon enough for all of her help. She had the nightmare job of having to chase up our buyers solicitor on a regular basis due to lack of progress on their part but she persisted and gave us regular updates when we asked. Thank you Northwood Team and Shannon!... Read more
2nd Aug 2022 (2 years ago)
J Joseph
I spent 18 months in a share house by Northwood. They are absolutely brilliant. Scarlett and Amanda were amazing in each step of my Accomodation. Would really recommend Northwood for their speedy service and level of cleanliness.... Read more
30th Jul 2022 (2 years ago)
F Graham
This estate agent acts in bad faith- tried to sell a property will clear Japanese knotweed which they were clearly aware of but didn’t want to let on. Tread carefully if you have to deal with them but avoid if you can!... Read more
26th Jul 2022 (2 years ago)
S Wilkinson
Northwoods wigan have been a great letting agent to us . Any problems and questions are sorted very promptly. The staff are the best and we wish we could continue to rent from them. Sadly the property we have moved to ( that they helped us with) is not in there portfolio. Thanks again Northwoods wigan. Your all awsome.... Read more
Tenant
24th May 2022 (2 years ago)
E Ikhimwin
Northwood Wigan are very reliable and made it very easy for me when I was trying to get An apartment, they very prompt in their response and always willing to help where possible????... Read more
23rd May 2022 (2 years ago)
V Atkinson
Really helpful good team of people couldn't help you enough would highly recommend... Read more
16th May 2022 (2 years ago)
J Adam
Our experience buying with Northwood in Wigan was brilliant. Shannon was super helpful, responsive and communicative. All our questions were answered in a timely manner and they kept in touch with all the solicitors to ensure it went through as quickly as possible. We'd highly recommend them!... Read more
Buyer
11th May 2022 (2 years ago)
L Wray
Amazing staff and was fast at getting back to us we was looking for a house for 5 months one of the best one we worked with... Read more
6th May 2022 (2 years ago)
Y Denman
Absolutely fantastic. Kim could not do more to help, moving out for the first time I had a lot of questions and none were too silly! Always there to answer any questions I had. Amazing experience!... Read more
Tenant
22nd Apr 2022 (2 years ago)
R Wrigley
Very professional and courteous, kept me upto speed all the way through the transaction and any small issues developed they helped out immediately to resolve, very happy all round, highly recommend!... Read more
11th Apr 2022 (2 years ago)
D Percy
Very understanding and very quick sale x x... Read more
Seller
22nd Mar 2022 (2 years ago)
N Kumar
Amazing service from Northwood Wigan! They helped me to finish the purchase process smoothly by liaising with both seller and buyer solicitor and proving timely resolutions. I recommend others for buying or selling and i would use for my future projects. Special thanks to Michelle J from Sales for her proactive approach and resolving complex matters.... Read more
Buyer
19th Mar 2022 (2 years ago)
W thomas
I cannot rate this company enough. They treat you as real person and not just a prospect. Excellent communication and nothing is too much. I dealt with Kim who has brilliant and cannot thank her enough. I would recommend to anyone looking to sell, buy or rent. Keep up the good work guys.... Read more
8th Mar 2022 (2 years ago)
A heaney
The team where amazing with my purchase! Massive thank you to Michelle and Pam too who helped so much with my millions of questions throughout. Would definitely recommend to anyone! Thank you again!... Read more
Buyer
24th Feb 2022 (2 years ago)
L Stringfellow
Amazing service every step of the way from Michelle and Pam.... Read more
17th Feb 2022 (2 years ago)
P Rose
Many thanks in assisting with the recent purchase. Helpful & friendly service.... Read more
Buyer
8th Feb 2022 (3 years ago)
C Neptune
I received really good service from this company. They offer timely responses and assistance. The apartment is also in superb condition. Thanks again guys!... Read more
2nd Feb 2022 (3 years ago)
T Wright
As a first time tenant I experienced excellent service and assistance.... Read more
Tenant
9th Dec 2021 (3 years ago)
E Wynn
Pam at Northwood was fantastic in supporting us to purchase our first home. Very reliable and responsive.... Read more
Buyer
6th Dec 2021 (3 years ago)
C Coop
Northwood estate agents (Pam) were brilliant. They were our vendors’ estate agent. They were so professional and efficient but also friendly and approachable. They did lots of leg work for us, often without us asking! They kept us informed throughout the whole process. If we were to move again (hopefully not!) I would be ringing them! Thank you!... Read more
Buyer
30th Nov 2021 (3 years ago)
J Pasquill
exemplary. as a 1st time buyer I cannot thank pam and the team at northwood enough for guiding me through this process at every stage they were always on hand to sort out any querys or questions I had I would recommend this company to anyone .... Read more
Buyer
29th Nov 2021 (3 years ago)
E Fazackerley
We instructed Northwood to sell my father in laws property back in February this year they have been nothing short of amazing all through the process. We had to apply for probate for the sale hence the long delay in exchanging contracts etc!! A big thank you to Pam who has been fantastic throughout with weekly updates. I would highly recommend Northwood to anyone selling a property.... Read more
Seller
12th Nov 2021 (3 years ago)
A Rawlings
Northwood treated my partner and I very well and our rental agent, Kim, was incredibly supportive throughout the move which was greatly appreciated as a first time renter moving out of my family home. My onyl concern was that we only recieved our forms to sign such as rental and standing order agreements very close to our move day which was a bit stressful for us. Overall though they are efficient, professional, and friendly.... Read more
Tenant
28th Oct 2021 (3 years ago)
L Sign

EDIT: I appreciate the promptly and honest answer received from the agency director, clarifying the circumstances behind the missing answers and the delay. It's a sign of great attention and demonstrated the level of customer care that I was expecting from such an agency.
Unfortunately due to deadlines, I need to relocate in the area before the end of the current month and therefore I now looked elsewhere.
I will surely reconsider your firm, should I, in the future need your services in the area.
Regards
Lorenzo Signori
-------------------
Absolutely useless letting agency, that despite all the prizes they boast on their website, can't care less about their potential customers.
I contacted them the first time on 11/10 trough the Spareroom chat, to express my interest for a room on an HMO, receiving a quick reply to my questions and a screening questionnaire to be answered before to arrange the view. The following day, I then sent back the answers to each single question, but to no avail.
After one silent week, on 18/10 i decided to give them a call to prompt an answer, and a lady reassured me to "just wait, they will get back to you".
Other two days goes by without receive any call, so, on 20/10 I made my second call, just to be told to forward the questionnaire to their mail address, in order to receive any consideration.
Sent the questionnaire to their e-mail address the same day, only to receive a short, dismissive and senseless reply:
"We will be in touch in due course. Note we have had a lot of interest in the property so we cannot guarantee that you will get a call."
Up to now, (26/10)...still waiting their call. Since multiple rooms on the same property are still listed on many different platforms, I assume they may be extremely used to gazang their customers!... Read more
Tenant
26th Oct 2021 (3 years ago)
Jo
Amanda showed us around our dream home she was very professional was full of knowledge of the property the area and the neighbour's. Processing our application was easy and kim ,willow and the team in the office could not do enough to make our application go through quickly and without stress. Highly recommended Northwood Wigan... Read more
Buyer
23rd Oct 2021 (3 years ago)
E Devine
They was very helpful, always there to answer any question. They keep me upto date on what was going on. Very friendly staff.... Read more
24th Sep 2021 (3 years ago)
D Hill
Superb, efficient staff and Company. Pam who guided us through the sale of our rental property was outstanding in every way. Northwood as a company are a truly professional organisation and I would recommend them to anyone.... Read more
Landlord
10th Sep 2021 (3 years ago)
E Sanders

In my entire time renting properties. I have to say, Northwood have been the most useless in the time I have been with them. So much that the landlord of the property has moved estate agents. Right from when I first had interest in the property they were hard to get in contact with, they would not return calls, and you would get stuck with an apprentice who had no idea what they were talking about. After completing the application, it was time to pick up my keys. I understood with COVID regulations this had to be by appointment, they were 45 minutes late in giving me my keys which could have easily been posted through the door instead of standing outside in the rain. The pathetic information pack they gave me had countless spelling mistakes in it and not enough information at all. From the day I moved in here, it was nothing but trouble. I have paid early every single month for my rent. Without fail. And what did I get in customer service to return this? No contact at all. I have tried to contact them regarding numerous complaints and nothing has come of this at all. I am unable to use the communal spaces, I cannot sleep peacefully here and I am getting no support whatsoever. I have tried time and time again to contact them to make them aware of this but nothing is done at all. I would not recommend this estate agents at all. Please stay away!!!... Read more
Tenant
28th Aug 2021 (3 years ago)
S Price

I would advise against using this company, although the reviews here suggest experience varies depending on individuals at the different offices. My two dealings with Northwood - in Eastbourne and Wigan - have been exasperating. To quote Shakespeare, I would say 'there is something rotten in the state of Northwood'. Eastbourne (mis)managed my house in Eastbourne for 7 years, allowing tenants to trash it then driving the eventual lovely tenants, and me, to distraction through simply being inefficient to the nth degree.
Yesterday, I drove 2 hours to Wigan to view a house for purchase - only to find there was a bedroom missing. It is funny if you look at it a certain way, but, equally, one could see these people as charlatans. The bullet-pointed details online state 2 bedrooms + loft room. In fact, the second bedroom is now a landing due to a stairwell having been fitted there (to access the loft room) so there is no room for a bed in said second bedroom (haha!). I checked the floor plan from Northwood and, wait for it, there is no indication of a stairwell in the second bedroom which now renders it a landing.
I shouldn't be surprised at all this, as the person I spoke to to set up this viewing was so self-important and stress-inducing on the 'phone, I had to actually stop the conversation and advise her on how to talk to clients. She made me feel like an utter nuisance just for trying to get a viewing!
I don't think using this company is worth the risk. As I said, I suspect there is something endemic in the whole organisation that is amiss.... Read more
11th Aug 2021 (3 years ago)
G Chalmers
Super staff, great location, fab breakfast ????????????... Read more
10th Aug 2021 (3 years ago)
S Bamford
Very polite explained everthing to me ..very prompt at replying... Read more
4th Aug 2021 (3 years ago)
D Flip
I chose these to sell a house and they are usless not very helpful at all best going with someone else than these 6 month to sell a house is a joke and to this day they have still not signed any paperwork they are a joke... Read more
Seller
20th Jul 2021 (3 years ago)
A Costello
Very helpful, quick and handled everything with ease. Thank you... Read more
16th Jul 2021 (3 years ago)
N Moran
Gives all the info you need... Read more
5th Jul 2021 (3 years ago)
Dotty
We looked for a hause to rent the last 5 month . The rest of agency don't give a response at all or after one or two email the communication ended. Only from Northwood we get proper response. Renting the house its not an easy process especially now because of Covid but we get the house and I am very happy we rented from Northwood. The staff its very nice and professional and answered every questions. I would like say special thank you to Kim who helped us a lot completeing the whole process.... Read more
Tenant
22nd Jun 2021 (3 years ago)
E Ashton
Would definitely recommend... Read more
16th Jun 2021 (3 years ago)
K Rassad
I have been dissapointed on a number of occasions with the service provided by the Wigan office and recently ended up having to do a 60 mile round trip to do a tenant checkout myself even though they knew well in advance the exact date the tenant was moving out. I no longer have any of my properties in their management due to my various bad experiences and would not recommend them to other landlords.... Read more
Landlord
25th May 2021 (3 years ago)
D nezmo

Dreadful. Although I have to say, it depends who you get. Not everyone in the office is dreadful but 1 in particular is.
We decided against Purple Bricks (don't know why tbh, maybe because Northwood gave us the highest price- which was knocked down to the price Purple Bricks originally said we'd get) & went with Northwood.
After taking unflattering photos, we asked for them to be changed- only 1 person can take photos and they're not available so we missed a full weekend. When the photos were taken, the old ones were left on the website as well as the new. Even when we requested the old ones were taken down, there was still a couple of old ones left on.
Still surprises me that when people are off work, Estate agents are closed. They only open till lunch on Saturday and closed Sunday.
But all this is nothing compared to one person's attitude and complete unprofessionalism. This person was abrupt, unhelpful and made the whole experience very stressful. Bearing in mind, jobs like taking photos/ sorting websites/ making sure the buyer had the cash ready to go for completion- all the estate agents jobs- were all not done, or done poorly, this person got involved in things not their job- eg. emailing the solicitor and demanding when and how the solicitor had responded to enquiries. When we completed, there was a couple hours gap between our buying and selling completions & we were still emptying the house. This agent at Northwood phoned and said we had to be out, it wasn't our house, there are legal ramifications in us not being out etc. In the end, we contacted the buyer, who was lovely, understanding and said it was absolutely no issue whatsoever and to take our time.
The whole experience was made far more stressful than it should have been. I think they forget buying a house is probably the biggest purchase you'll ever make in your life. If I went into any other shop and spent over 100k, they'd treat you like royalty, but for some reason, some estate agents treat you like scum.
Sad really as I've used them before to rent my house out and they were great. Just be careful who you get in this office. Ask, the staff will know exactly who you mean.... Read more
Seller
24th May 2021 (3 years ago)
M Hewitt
The staff that were dealing with me were really helpful... Read more
20th May 2021 (3 years ago)
A farrimond
Very efficient service... Read more
14th May 2021 (3 years ago)
A Walsh
Excellent service given.highly recommend Northwood.keep us updated on the sale of our property.... Read more
Seller
13th May 2021 (3 years ago)
S T
if I could give 0 stars I would, terrible customer service, would not recommend.... Read more
26th Mar 2021 (3 years ago)
C Recidivist
Northwood sold my property for me. They were great to deal with, and looked after me every step of the way. I would not hesitate to recommend them to friends and family. Will definitely be using their services in the future.... Read more
Seller
14th Feb 2021 (3 years ago)
A Larysz
Always happy to help me. So professional!
Quick response for all my questions and problems.
I am satisfied with the cooperation :)... Read more
8th Dec 2020 (4 years ago)
C Liptrot
Need to much information just for a viewing... Read more
24th Nov 2020 (4 years ago)
H Doupe
Very good, smooth and easy going through the process experience with the guys from the office!
Good communication, and fast in getting the property I looked for.
????????... Read more
16th Nov 2020 (4 years ago)
D Anderson
Excellent service from moving in to moving out.
The team at Wigan are pure professionals. Had no complaints all the time I was with them and very prompt at returning my bond in full.
If I ever move back to wigan i will be sure to use Northwood again.
Thanks again for everything.... Read more
Tenant
9th Nov 2020 (4 years ago)
A Stott
We had to find a house to rent at short notice, near our little one's school and Northwood helped us find somewhere that we're quite happy with. It wasn't an entirely easy process and there was quite a lot that I hadn't experienced before and wasn't happy about - paying extra for a pet, getting tenant's insurance etc. I felt very bullied into moving within 4 weeks which with a little one, a puppy and a full time job was not easy. It made the move unnecessarily stressful to be honest.
That said, Kim answered all of our questions and was quick to come back to us explaining everything clearly and was really helpful in helping us sort things out to move in. She couldn't have been more helpful in allaying our concerns and answering our (many) questions!
Northwood did a really thorough job and I received much more in the way of documentation than I have done previously so would use again.... Read more
Tenant
2nd Nov 2020 (4 years ago)
C beck
I have been working with Northwood for about a year and would definitely recommend them. They have helped me through the pandemic and manage on-going difficulties during this time.... Read more
1st Nov 2020 (4 years ago)
K Ryding
We have recently just rented a new home from Northwood Wigan, we dealt with Kim throughout the process, kept in contact to let us know where we were at with our application and also exactly what we needed when we needed it. Everything was plain sailing from the start, few little jobs have needed done before we moved in which has all been done or in the process of. Would highly recommend Northwood so far.... Read more
Tenant
27th Oct 2020 (4 years ago)
R Barker
We listed my grandmothers house for sale at the start of the coronavirus lockdown in March. But from start to finish Northwood Wigan have been incredible. The girls have kept in touch frequently, keeping me up to date with viewings and what systems they had in place. And when the sale went through, they were very efficient, ensuring I was kept in the loop and also helping with any queries I had being a first time seller so thank you so much for making this as painless as possible! I’m so glad I chose you guys.... Read more
Seller
20th Oct 2020 (4 years ago)
R Unwin
Viewing arranged for a rental property on Wednesday, phone call 2 days before saying they'll need to arrange it for Thursday, fair enough. Get a phone call Thursday morning having to cancel the viewing entirely due to an application going through from viewing in the morning , fantastic... Read more
8th Oct 2020 (4 years ago)
K Maccallum
Having never rented before I had lots of questions and Northwood, especially Kim were so helpful. Nothing was too much trouble. I was kept upto date with everything and the key exchange was straight forward. I would definitely recommend Northwood Agents.... Read more
Tenant
23rd Sep 2020 (4 years ago)
J Turton
Having rented from Northwood for a number of years after a bad experience with another agency, I found them to be professional and helpful throughout, all the staff are super friendly and supportive, nothing was to much trouble for them ????... Read more
Tenant
23rd Sep 2020 (4 years ago)
S Sullivan

While my experience with the staff at the agency was positive, upon leaving it was not, when you move in with them, they get you to sign about 75 photos of the condition of house, while not leaving you copies so that you could review there view of the house, upon leaving, i realised that they had used older photos showing the oven and other areas in the house, i went through cancer treatment while in the house, so didnt have people round or cook a lot, when i left me and my girlfriend, cleaned the house throughout, even buying a profesional oven cleaning kit, they told me they where keeping all the deposit and showed photos of an oven that i didnt get when i moved in, and some scratches on the wall, that my cat had done, easly fixed with some paint, but they decided to charge me £350 to fix this, if you use this company, make sure they give you a copy of the images you sign when you move in, if they havnt got them, go through each image and make sure there correct, i took them to a tribunal with the deposit scheme and won over half my deposit back £290, would not recomend you use them as if they will steal money from someone who was a model tennant ,paying on time every month, out of my savings, while sick, they will steal anyones money.... Read more
Tenant
21st Sep 2020 (4 years ago)
M Kelly
Very professional and friendly staff, extremely helpful in handling our situation, provided us with with a very good quality property and all in a limited time frame. 5 Star rating, would highly recommend... Read more
4th Aug 2020 (4 years ago)
J atherton
Needed to rent a house quickly sorted me out with no problems at all... Read more
Tenant
29th Jun 2020 (4 years ago)
M Roberts
Northwood have managed my property under their guaranteed rent scheme for a number of years. Of course there is a premium to pay for using such a scheme but the peace of mind it has given me has been worth it.
The team at Wigan are always very friendly and responsive and Steve in particular has given me good advice. I always felt that my property was being well looked after.
I also entrusted Northwood to sell my property when the time was right for me. Once agin this was done with the utmost professionalism.
I would highly recommend.... Read more
Seller
12th Jun 2020 (4 years ago)
L S
My misses is European and has an accent she rang up for an appointment to view a property and was told no appointments were available for this property anymore. So I rang up with my Bolton accent and its strange how I got an appointment straight away for the exact same property my misses had been told there was no viewings available. Either purely pick and choose who views based on accent or just purely coincidental very suspicious either way.... Read more
5th Jun 2020 (4 years ago)
J Davanzo
Having got no-where and poor advice from another estate agent,I was disillusioned about selling my property, especially in the current climate.
However, Northwood were from start to finish, nothing but professional. Really on the ball and proactive, looking after my best interests with a buyer who was rather challenging! Never let lockdown stop the buying process at all! Excellent communication and very strong links with the solicitors, so any problem was resolved as quickly as possible.
Would definitely use Northwood again and recommend to friends and family.... Read more
Seller
21st May 2020 (4 years ago)
L Cunningham
Excellent team, very supportive through the whole house selling process... Read more
Seller
18th May 2020 (4 years ago)
• •
Absolutely thrilled with the Northwood Team especially Kim as she answered everything I needed to know promptly and honestly. I would recommend them to anyone for their approachable and professional manner. Very very happy. Thankyou... Read more
14th May 2020 (4 years ago)
P Jackson
Everybody who helped sort my tenancy and move during the difficult lockdown period were very helpful and made the whole experience go smoothly, thanks... Read more
Tenant
14th May 2020 (4 years ago)
A Sykes
Excellent customer service, above and beyond... Read more
23rd Apr 2020 (4 years ago)
Excellent service from Northwood Wigan. They have kept us well informed of how the sale is progressing. I would highly recommend them.... Read more
Seller
6th Mar 2020 (4 years ago)
W Dunn
Fantastic people, really nice and very helpful. Could not have wished for better... Read more
3rd Mar 2020 (4 years ago)
J Somers
Great food... Read more
1st Mar 2020 (4 years ago)
S darwin
Easy to use... Read more
16th Feb 2020 (4 years ago)
A Ajibola
Warm and friendly staff... They were quite understanding...... Read more
29th Dec 2019 (5 years ago)
D Halford
Firstly, the pictures of my home were beautifully done and really made the property 'pop'. Secondly, having Nicola on my side to drive and push the sale through was a 'God send'. Without her, my stress levels would've doubled. She gets the Oscar in my books! Thank you!... Read more
Seller
30th Nov 2019 (5 years ago)
G Brown
A first class service from the start to the finish, making a stressful time so much easier. Everyone at Northwood are really pleasant, friendly, helpfull and excellent in their work. I wouldn't hesitate to recommend them to anyone.... Read more
18th Nov 2019 (5 years ago)
D Melling
The best! Professional, friendly, knowledgeable and prompt. From the initial enquiry to the final signing every step of the way.
Great staff who actually live in the real world.
How a business should be run and a pleasure to do business with.... Read more
16th Nov 2019 (5 years ago)
T Jarrett
Fantastic helpful staff all very efficient and friendly. Couldnt ask for better service would highly recommend... Read more
15th Nov 2019 (5 years ago)
S D.T.
Very welcoming and helpful staff. Thoroughly enjoyed the whole experience. Thank you.... Read more
15th Nov 2019 (5 years ago)
M winstanley
Great staff can't do enough for u deffently recommend... Read more
30th Oct 2019 (5 years ago)
G Stephens
Northwood have been involved in the sale of two houses on my behalf and have been fantastic both times. They have kept us informed every step of the way, nothing was too much trouble. Would highly recommend.... Read more
Seller
25th Oct 2019 (5 years ago)
A higham
I wouldn't hesitate to recommend Northwood. Very easy firm to work with.... Read more
23rd Oct 2019 (5 years ago)
K Critchley
Northwood is an estate agent who goes the extra mile in helping with one of the most stressful times of your life - buying and selling your home. Nicola and Jade deserve a special mention and a sincere thank you for their help, communication and attention to detail. I would highly recommend Northwood Wigan and hope to use their services again next year.... Read more
Seller
12th Oct 2019 (5 years ago)
S Parkinson
(Shirley Parkinson)
A really professional, prompt & caring service. I have used Northwood Wigan as both a Landlord & Tenant. Kath & Kim have been brilliant in all dealings. Would highly recommend.... Read more
2nd Oct 2019 (5 years ago)
A burke
As this was my first time renting a property I was a bit apprehensive , but I needn't have worried because from the 1st time of viewing the property to now living in the property all staff have been fantastic especially Karen who showed the property, kath who insprcts, and kim who inspects You are all "great" thank you . Andy... Read more
Tenant
20th Sep 2019 (5 years ago)
R Barlow
Fabulous service and Kim was amazing. Had a very short time to get a home sorted and Northwood managed for me. Great customer service. Thank you... Read more
19th Sep 2019 (5 years ago)
W Clarkson
1st class professional service... Read more
19th Sep 2019 (5 years ago)
R a
Cant fault them helped me every step of the way very professional and got me moved in very quick i wouldnt go with any other letting agents now i have used these... Read more
Tenant
9th Sep 2019 (5 years ago)
J Brightcliffe
I would like to thank all staff at Northwood who assisted in my recent property purchase. My special thanks go to Nicola ,Jade & Becca who kept me fully informed throughout the whole process. They were professional, courteous, friendly and always available for advice and reassurance when needed. Well done ladies, you are stars!!
I wouldn't hesitate in recommending this estate agent to anyone.
Thank you all so much!!... Read more
Buyer
3rd Sep 2019 (5 years ago)
K Rogers
Fantastic service, great commutations and made the moving process straight forward and simple. The use of digital signatures was a massive plus to me as my working day wasn’t disrupted having to go to the office to sign.... Read more
29th Aug 2019 (5 years ago)
I palmer
Very friendly and efficient staff. Would recommend. Thank you for helping it a stressless experience selling my property... Read more
Seller
23rd Aug 2019 (5 years ago)
A Hayes
Lovely staff couldn't fault them at all... Read more
11th Aug 2019 (5 years ago)
J Ong
Easy to get in touch and have queries answered during the process of setting up my tenancy. May have been useful if I got in touch with landlord himself slightly earlier for some queries. Would rent with them again... Read more
Tenant
7th Aug 2019 (5 years ago)
M Fiddlesticks
I made an enquiry via the website about a property to rent but never heard back from them. Disappointing... Read more
27th Jul 2019 (5 years ago)
N Delves
Brilliant people, professional from start to finish and very helpful. Kim Fulton was excellent and couldn't do enough to assist. Well recommended!... Read more
22nd Jul 2019 (5 years ago)
J Ebsworth
very knowledgeable regarding the local market clear explanations of how the selling process works.
Fully informed at every step, fantastic service from start to finish.
I would highly recommend using Northwood, thanks ladies for your emails, phone calls and pulling everything together!... Read more
Seller
20th Jul 2019 (5 years ago)
S Sis
I Used Northwood Wigan originally for a Let and then for the Sale of a property. I found them to be very helpful throughout the whole sale experience with Becka especially attentive and easy to deal with.... Read more
Seller
11th Jul 2019 (5 years ago)
K Manning

Northwood Wigan have been invaluable through every step of my house move, from the initial consultations, valuations and photographs, handling the viewings and offer negotiations, right through to handing over the keys on moving day.
All the staff have been professional and extremely helpful, from advising me on how to arrange my furniture for the best photographs, to chasing the solicitors and keeping everyone up to date on what is happening - at times even multiple phone calls in a day letting me know where we were up to and what was happening.
No house move ever goes 100% smoothly but I'm glad I had Northwood there to help me. Nicola in particular has been a godsend, constantly going above and beyond to make sure everything kept moving and any issues were sorted as soon as possible. I can honestly say I would not have been able to do this without her! A big thank you also to Kim, Becka and Jade who were fantastic throughout.
I would highly recommend Northwood Wigan to anyone looking to move house, they have been fantastic from start to finish!... Read more
Seller
10th Jul 2019 (5 years ago)
K Wadeson
Thanks to all the team at Northwood Wigan for their help in the rental and then recent sale of my property. Their advice and support was first class, leading to an agreed sale within hours of the property going onto the market. Their efficiency and professionalism ensured that we went through to completion quickly and without any major problems. I would highly recommend the team at the Wigan branch.... Read more
Seller
16th Jun 2019 (5 years ago)
J Walker
Excellent service and great communications. Felt confident all through the process of buying my house.
Would fully recommend.... Read more
Buyer
1st Jun 2019 (5 years ago)
K Moss
Northwood Estate Agents Wigan what can I say? Right from the start of the selling process Jade and the team provided guidance and professionalism throughout what can be a very stressful time, the photographs taken of my property were crisp and clear encouraging potential buyers to take a look, the staff are very pleasant and helpful which makes the whole process easier to get through, I would certainly recommend Northwood Wigan if you are starting out on your dream to sell your property.... Read more
Seller
22nd May 2019 (5 years ago)
parsonage42
We can’t thank the girls at Northwood enough for all there help and advise in selling our property. They where on hand every step of the way, and nothing was to much trouble for them. They are all very professional and friendly girls and would highly recommend them.Thankyou all once again.... Read more
Seller
20th May 2019 (5 years ago)
P John

THIS IS THE WORST ESTATE AGENT I HAVE EVER DEALT WITH IN RELATION TO RENTING A HOUSE THROUGH THEM.
MOST OF THE TIME WHEN I ASK FOR THINGS TO BE REPAIRED IT TAKES WEEKS UPON WEEKS FOR THEM TO DO IT.
CURRENTLY I HAVE A GATE THAT NEEDS REPAIRING, I REPORTED IT MORE THAN 1 MONTH AGO. THE PERSON WHO CAME TO REPAIR DID A RUBBISH JOB AND THE GATE CAN STILL NOT CLOSE BECAUSE IT'S NOT REPAIRED PROPERLY. WISH I COULD SENT A PHOTO HERE BUT I DON'T KNOW HOW TO.
I CALLED THEM YESTERDAY AND COMPLAINED BITTERLY BUT THEY STILL HAVE NOT DONE ANYTHING ABOUT IT.
I AM A LAND LADY MYSELF AND WOULD NEVER TREAT MY TENANTS LIKE THIS.
I CAN'T WAIT TO FIND ANOTHER HOUSE AND MOVE OUT!
**********************************************
MR. STEVE ADAMS, I UNDERSTAND, IT A BUSINESS, YOU HAVE TO DEFEND IT.....
ESPECIALLY THE MOST RECENT EXPERIENCE. 3 VISITS HAD TO BE MADE TO REPAIR THE GATE BECAUSE THEY KEPT DOING IT INCORRECTLY AND ITS STILL NOT THAT SECURE. IT CAN BE EASILY PUSHED OPEN..........
AMONG MANY OTHER EXPERIENCES
YOUR REPLY OR THE ACTIONS OF NORTHWOOD WIGAN HAS NOT ALTERED THE BAD EXPERIENCES I HAVE HAD.
I HAVE USED NIETHWOOD WIGAN FOR ABOUT 3YRS. DO YOU WANT EVIDENCE? CONTACT ME, I WILL PROVIDE IT.
**********************************************... Read more
Tenant
14th May 2019 (5 years ago)
S Rimmer
The service from Northwood could not have been better. They quickly found us a suitable tenant. Due to the property being empty for quite some time there were teething problems with the plumbing but they offered us the option of using their plumber or using our own, We used a combination of the two, with their plumber charging us at reasonable cost. All the time they were very good at liaising with us, providing regular updates. They took the stress out of the situation by having back up support with any issues.... Read more
Landlord
10th May 2019 (5 years ago)
B mullarkey
very friendly staff and helpful and efficiant... Read more
8th May 2019 (5 years ago)
D Priestley
Great people to work for, always pleasant and very informative probably best letting agent I’ve worked for! Special mention to Kim who always can’t do enough for you!... Read more
4th May 2019 (5 years ago)
M Ratcliffe
I’ve had my property let via Northwood for ten years now. I would never even consider using an alternative letting agent. They have always been professional, quick to respond and have taken all the stress out of renting!... Read more
Landlord
4th May 2019 (5 years ago)
C Pilling
Hadn’t heard of this estate agents, until myself and partner had to start looking quickly, due to our landlord selling up and a baby on the way! Really great estate agents, friendly and accommodating and I wouldn’t hesitate to recommend. Our complete turn around was less than 1 month, from viewing our house to getting the keys! And another little bonus, our agent Kim even rang us today (2 days after getting the keys) to check that everything had gone smoothly with our move and we where settling in, never had that before with other estate agents when renting, spot on customer service in my eyes.
Thanks for everything!... Read more
Tenant
3rd May 2019 (5 years ago)
C mckenna
excellent professional service... Read more
3rd May 2019 (5 years ago)
K Fisher
Thorough, professional,helpful,on time.... Read more
2nd May 2019 (5 years ago)
D Corrall
Extremely professional, helpful and pleasant staff.... Read more
2nd May 2019 (5 years ago)
J Makin
Brilliant all the way from start to end.
Nicola was a star !!!!!!... Read more
12th Apr 2019 (5 years ago)
N Garrett
Myself and my husband were shown round the house for viewing before we moved in by kim at wigan . She was very happy and smily. Answered any questions and very friendly.
Now we are in our property and issues are dealt with straight away .... Read more
Tenant
7th Apr 2019 (5 years ago)
C Garrett
Always polite and helpful, quick responce to any questions or issues. All maintenance thats been reported has been quickly sorted.... Read more
Tenant
5th Apr 2019 (5 years ago)
T Boulton
First class service from start to finish. Everything explained in full. All staff super friendly and helpful. Nothing was too much trouble. Couldn’t rate them any higher. Would highly recommend... Read more
5th Apr 2019 (5 years ago)
B Moss
As first time tenants we were not familiar with rental process and were unsure of what to expect. We need not have worried about anything.
Kim and the rest of the team at Northwood guided us through explaining everything we needed to do in a professional and courteous manner.
Thank you to all staff involved... Read more
Tenant
3rd Apr 2019 (5 years ago)
S Terry
Would recommend. Very friendly and efficient agency - made me feel at ease with first time renting and helped me out whenever I needed it.... Read more
Tenant
3rd Apr 2019 (5 years ago)
P Johnston
Everything went as smoothly as could be expected. Appointments were always on time even when the representatives were busy. Answered all questions and really very helpful.... Read more
25th Mar 2019 (5 years ago)
R Sones
The help they gave was over and above the line of duty. I was selling a buy to let property which I have never ever visited. They not only found the buyer and patiently worked through months of difficult negotiations, but also looked after the property for me, topping up gas and electricity as was necessary to keep it warm. I would definitely want to use northward again when I sell other BTL properties. Fantastic service.... Read more
Seller
1st Mar 2019 (5 years ago)
C hobson
Really been impressed so far with the whole process and the ease of it. Staff have been great esp Kim who I've dealt with during the application. Had a maintenance issue and they were promot in getting someone on to it. would def recommend!... Read more
27th Feb 2019 (5 years ago)
J Hodges
I would happily recommend Northwood to anyone, particularly anyone looking to let a property. As a novice landlord they could not have been more re-assuring or made my life any easier. On top of which everyone I have been in contact with has been a pleasure to deal with - helpful, friendly and really responsive to any queries!... Read more
Landlord
25th Feb 2019 (5 years ago)
A Dickinson
Would highly recommend to anyone.
From day one we received productive and constant communication. Kim Fulton was a single point of contact which made things easy. In what can be a stressful time, Northwood have been excellent and have dealt with each enquiry straight away making us feel valued as tenants. Keep up the good work. Thank you to all the team.... Read more
Tenant
20th Feb 2019 (5 years ago)
M Goulden
If you want an estate agents who pride themselves on their work, are keen, friendly, honest, helpful and hard working then Northwoods is the estate agent for you. The customer service I received was excellent, and I could not recommend them enough... Read more
11th Feb 2019 (6 years ago)
E CALLAGHAN
I would not hesitate to recommend Northwood Estate Agents.
From start to finish the staff have been friendly, helpful and courteous.
They helped me when I was in a bit of a position and I will be forever grateful to them.
A special mention to Kim who has been a diamond.
Cheers
Elaine... Read more
6th Feb 2019 (6 years ago)
J Buller

FOR THE LANDLORDS. couple hoping to rent currently renting disregarded almost instantly. Wasn't in formed when rejected had to do our own chasing. Currently bringing in around 30k plus a year and currently renting told we couldn't afford it, didn't even ask if we have savings could very easily afford twice over per month. Take into account young lads if you bet 30 quid a week it'll show on your bank slips they don't like that fair enough but if you smoke or do anything else you'll be fine I think, load of nonsense to say the least I'll give my money elsewhere, feel sorry for landlords who will miss out on rent due to this.
Very clever response below however not accurate at all, I wouldn't hide information from you at all. The fact i spoke to my partner was to ask how to fill the forms out (she used to work in an estate agents) as this Is not my normal practice. In terms of what I can afford a property of £500 pcm is not an issue at all. You asked for 3 months statements I provided them and on mine alone you would see I paid for 2 holidays again not normal practice my car insurance of nearly £900 in full happens once a year Christmas again happens once a years and birthdays for us both both born in January again happens once a year. And thats all from 1 current account no savings asked at all but thank you for agreeing to refunding the admin fee but not 100% accuracy... Read more
Tenant
24th Jan 2019 (6 years ago)
M Mitchell
Recently purchased a property through the lovely Wigan office. Can't thank them enough for making a challenging process much less stressful. I would like to extend my particular thanks to Nicola, who was always so patient and went the extra mile every time we needed help. Highly recommend this team.... Read more
Buyer
18th Jan 2019 (6 years ago)
L Brown
Excellent customer service. Thank you to Kath for helping in every way she could. No problem too big. Would recommend ????... Read more
9th Jan 2019 (6 years ago)
L Marci
Absolutely Brilliant, House sold in a week, and they found my dream house the same weekend. The staff were lovely and helped so much to keep the selling and buying on track, liaising for me with the solicitors. They supported us so much as moving is stressful and they tried to make it as easy as possible (especially Nicola listening to be go on and on). phone was always answered when I called the office. Jade who initially came my house to do the sales side was really enthusiastic about selling my house, and great pictures were taken and a nice brochure put together. would recommend to everyone :)... Read more
Seller
3rd Jan 2019 (6 years ago)
D Carter
I'd like to thank you and all of the staff at Northwood for all of your help over the years. A special mention has to go to Kath, who has been amazing. Her customer service is above and beyond what we would expect from a letting agency. When we had the flat she completed the inspections on her way home so that we could be there, and she has been very helpful and friendly throughout both our tenancies with yourselves. I wouldn't hesitate to recommend Northwood!... Read more
Tenant
22nd Dec 2018 (6 years ago)
J Conway
The service from Northwood was fantastic from start to finish , with the stars of the team being Jade and Nicola , we would recomend to all .Juliette Conway... Read more
12th Dec 2018 (6 years ago)
P langdon
Staff very pleasant and helpful, house sold very fast. I did not need to be at the property to show potential buyers around. Good advice given to me on how to show the property of to its best.... Read more
Seller
6th Dec 2018 (6 years ago)
K Winstanley
Cannot fault the service, advice, and help I received from Northwood. Nicola (the lady who was helping me) was great. Everything she said she would do she did and nothing was too much trouble for her. Would highly recommend Northwood and their staff. If I ever needed an estate agent again I would not hesitate and use them.... Read more
3rd Dec 2018 (6 years ago)
T Moorfield
Very good service, looked after us during the initial rental process and continue to be very helpful in our tenancy.... Read more
Tenant
3rd Dec 2018 (6 years ago)
P Chu
Recently rented a property from these guys, I've also been with them before when I lived up in Carlisle, very very friendly, decent propertys to rent, highly recommend.... Read more
Tenant
3rd Dec 2018 (6 years ago)
J Clifton
Super estate agents. Found me a perfect new home and were quick and efficient in progressing my move. Very helpful and friendly staff. Would highly recommend to anyone!... Read more
3rd Dec 2018 (6 years ago)
A porter
I would highly recommend Northwood property ,Nicola and Kim have been very helpful and supportive all the way through us getting the property , even when you go in to the shop all staff very friendly and helpful they provide a great service from beginning to end... Read more
3rd Dec 2018 (6 years ago)
K Lawrenson
In my recent experience there is no better estate agent in Wigan! Professional friendly very helpful agents that have done a great job with the sale of my house from day one. I would highly recommend to friends and family in the future and use them myself again in a flash!
Special thanks to Jade and Nicola xx... Read more
Seller
30th Nov 2018 (6 years ago)
G Reeves
We picked Northwood because of the reviews that they had and we were not disappointed. They are a great team and very professional and always kept us updated throughout the process. A special mention for Nicola who looked after us and was a pleasure to work with. Would highly recommend Northwood Wigan.... Read more
20th Nov 2018 (6 years ago)
A Byrne
Recently bought a house via Northwood and was very impressed with them, particularly their sales negotiator Nicola. She was in regular contact with me and acted as an effective go between with solicitors to help get a potentially difficult transaction complete to a tight deadline. Thanks very much, would recommend!... Read more
Buyer
4th Nov 2018 (6 years ago)
I Hetherington
Just moved into our property purchased after seeing it on Northwood’s website. From start to finish we found Nicola and the team very helpful and obliging, and we wouldn’t hesitate to recommend them in the future... Read more
Buyer
31st Oct 2018 (6 years ago)
D Parkinson
Many Thanks to everyone at NORTHWOOD in Wigan. I have nothing but the highest praise for the friendly, considerate and professional manner with which the sale of my Mother and late Father's house was conducted.... Read more
Seller
30th Oct 2018 (6 years ago)
J Collier
We can't thank Northwood enough helping us secure our first home. A sale that was full or trials and tribulations from the word go, we got continued help and support throughout to finally reach completion. A special thank you goes to Lorraine Langton who helped us agree a very reasonable purchase price and Nicola Hartley who put up with us calling the office constantly and prove to be a key link between ourselves, the seller, mortgage advisors, councils and solicitors.
Thank you to everyone at Northwood for your help!
Jonathan and Georgia... Read more
Buyer
30th Oct 2018 (6 years ago)
R Penman
Great service from all the team, got back to me immediately on any questions I had.... Read more
8th Oct 2018 (6 years ago)
E Wood
Brilliant service ,thanks to Kim Fulton for providing a good service she made what seemed impossible possible .would recommend Northwood to anyone !and I love my new home :)... Read more
Buyer
5th Oct 2018 (6 years ago)
S Garswood
Myself and my Partner Mike recently purchased our first house and all the team at Northwood were brilliant in every step of the way especially Nicola. Nicola explained to us and gave us clear calming answers on everything that we asked about.
Northwood are fantastic and weather your buying or selling these guys are the best.... Read more
Buyer
5th Sep 2018 (6 years ago)
I Kopman
Fabulous company to deal with. Staff are always friendly and efficient. Highly recommended.... Read more
5th Sep 2018 (6 years ago)
K Mather
A fantastic service, from an enthusiastic Jade when providing the house valuation, to Lorraine and Nicola progressing the sale and chivvying along the solicitors! Thanks for all of your help... Read more
Seller
4th Sep 2018 (6 years ago)
C Jones
Fantastic service from all the team! Would highly reccommend them to anyone wanting to buy or sell. So professional and helpful yet so friendly. Well done girls especially Nicola, who helped me every step of the way, even with my random questions and Lorraine who let me view the property many times over! Thanks for your help and support ladies. Claire x... Read more
16th Aug 2018 (6 years ago)
K Reilly
Thank you all for helping me to sell my Wigan property.
Not an easy time to sell in these troubled times.
Other agencies with my other properties have been less successful.
Sincerely - Ken Reilly... Read more
Seller
28th Jul 2018 (6 years ago)
M Taylor
Northwood helped my wife and I find an excellent short-term let whilst we wait for our new house to be built. The Northwood team were really helpful and made the whole process simple and straightforward - from the viewing arrangements right through to key handover.
We can’t thank the team enough!... Read more
Tenant
7th Jul 2018 (6 years ago)
J Robinson
I use Northwood Wigan on their guaranteed rent scheme. I have always found the staff extremely helpful and the payments always arrive on time. Professional company from day one. I can't speak highly enough of this company!... Read more
Landlord
5th Jul 2018 (6 years ago)
S G
I have been very happy with the team at Northwood, Wigan who acted for me in the sale of my house. Nicola in the office maintained clear, calm and timely communication throughout the process This was important to me as due to family illness I was away from home through most of the selling period. Jade who valued the house (and the only team member I actually met in person) made me feel confident it was ready to sell. I'm sorry I don't know the names of the various staff who accompanied prospective buyers to the house, but I always found it as I left it when I returned home. I would be happy to recommend the Wigan staff to other prospective sellers and say it was a totally different experience from the last time I sold a house twelve years ago. Thank you ladies!... Read more
Seller
2nd Jul 2018 (6 years ago)
C lucas
Made the move easy and provided us with all the information we requested. Would definitely recommend... Read more
21st Jun 2018 (6 years ago)
S Gent
Great customer service, highly recommended.... Read more
21st Jun 2018 (6 years ago)
S Robinson
Forget any previous negative experiences you've had with estate agents and sell your house through Northwood,can't recommend them enough,a really helpful group of people and from the valuation to my completion they were always there with help and advice,all my calls,questions and enquiries were returned promptly and with a warm friendly atitude.
Shaun.... Read more
Seller
18th Jun 2018 (6 years ago)
C hcattyh21@aol.com
I have recently completed purchase of a property through Northwood and I can't thank them enough for their hard work, the staff are professional, competent and more importantly friendly and helpful. I would recommend them to anyone.
With Thanks all at Northwood.... Read more
Buyer
10th Jun 2018 (6 years ago)
A Little
Staff are very friendly... Read more
27th May 2018 (6 years ago)
C Young
I just want to share my experience and thank Northwood Wigan for their assistance in selling my property. Trying to sell this from 3000 miles away (I now live in the USA) was a daunting task, but the Northwood Wigan team have been diligent, communicative, informative and dedicated in pushing this with the buyer and his solicitors to make it happen.
I would like to make a special mention for Nicola. She is an absolute star, she has helped at every step, has proactively chased and kept me informed throughout. I don’t know what you pay her, but it’s not enough, she has been brilliant throughout!
I know estate agents can get a tough time from the media, this is the opposite of my experience with Nicola and Northwood Wigan. You guys Rock!... Read more
Seller
25th May 2018 (6 years ago)
L Farrimond
Great service off a lovely, friendly team. Would definitely recommend or use again in the future. Thank you... Read more
11th May 2018 (6 years ago)
R Amis
Bought a property from seller using Northwood, staff were great and constantly replied to queries and dealt with solicitors and ensured the sale went smoothly.... Read more
Buyer
26th Apr 2018 (6 years ago)
I Taylor
First class service from a friendly team. Excellent value for money. I would recommend Northwood to anyone.... Read more
27th Mar 2018 (6 years ago)
C keough
From viewing the property to moving in a few weeks later, Northwood made the process a lot easier, with effective communication and customer service.... Read more
Tenant
24th Mar 2018 (6 years ago)
D Evans
Professional service, everything went through very quickly, highly recommended... Read more
22nd Mar 2018 (6 years ago)
J P
Absolutely fabulous service and high quality Estate Agents, very tentative to my needs as a client and provided a personalised service to the selling of my house.
I would highly recommend Northwood Wigan to anyone considering putting their house on the market.... Read more
Seller
13th Jan 2018 (7 years ago)
M Wetherill
So very helpful! I love a personal touch from all of the staff, especially Jade and Nicola, it made me feel very special. Definitely will to be doing business with you again! Thank you for helping me add another beauty into my portfolio.... Read more
Landlord
2nd Jan 2018 (7 years ago)
N Parker
Lovely staff, very helpful and made property search less stressful!... Read more
30th Dec 2017 (7 years ago)
N Taylor
I have bought and sold a house through Northwood. Throughout the entire experience they were incredibly attentive and couldn't do enough. I always got a response back in great time and felt I could ring/ email with the smallest query. Made the entire process stress-free for myself. Highly recommend!!... Read more
Seller
30th Dec 2017 (7 years ago)
M Walsh
Very friendly and efficient staff, great to deal with, highly recommend.... Read more
29th Dec 2017 (7 years ago)
M Thomson
Had my property rented out with them.and now selling my property, customer services is excellent would recommend to anyone wishing to sell/buy or rent.... Read more
Seller
19th Dec 2017 (7 years ago)
D Hiney
Northwood recently sold our house. The Northwood team helped considerably when the process seemed to stall due to issues within the chain. This meant there were times when we thought the sale was not going to complete, but we got there and in no small part thanks to the Northwood team.
If you are looking to sell a house in the Wigan area, give Northwood a call and I am confident they will be able to sell your house quickly and efficiently.... Read more
Seller
4th Dec 2017 (7 years ago)
M redfern
Fantastic value for money, they inspire confidence in everything they do. We had previously tried to sell our house with three other agents (two local and one national chain) without success. Northwood managed to get us more viewers over the course of 3 months than the rest did over a year. They are tenacious and have your back on everything. Worth every penny, I would definitely recommend them and use them again.... Read more
Seller
1st Dec 2017 (7 years ago)
C Scott
Good staff, professional and efficient. Good customer service.... Read more
22nd Nov 2017 (7 years ago)
P Murray
The team at Northwood are amazing sold the house in less than a month , kept in regular contact and gave all the feedback from the viewings would highly recommend them to anyone... Read more
Seller
20th Nov 2017 (7 years ago)
A Hawke
After spending nearly a year with house for sale with other vendors we switched to Northwoods after seeing there other properties selling locally.
within a week they had managed to secure us two offers, one of which we accepted
We were extremely impressed with their practices, they are very professional and the effort they put in shows in there results... Read more
Seller
20th Nov 2017 (7 years ago)
J roberts
I WOULD LIKE TO THANK THE STAFF AT NORTHWOOD FOR THERE PROFESSIONALISM AT SELLING MY HOUSE AT THE BEST POSSIBLE PRICE ,ALSO I WOULD NOT HESITATE IN RECOMMENDING THEM.MRS MARGARET HOOTON. THANKYOU.... Read more
Seller
8th Nov 2017 (7 years ago)
K Westhead
Excellent informative and helpful service.
Nicola was a great help... Read more
8th Nov 2017 (7 years ago)
J Mills
I found the team at northwood very professional and friendly. I had nothing but a good experience with them. I didnt only sell with them but just through telling them where i wanted to move they seemed to go out there way to find me somewhere to buy. And they did to the exact spec that i wanted. Cheers guy you've made my experience an easy one and i will always give you nothing but pure praise.... Read more
Seller
6th Nov 2017 (7 years ago)
L Arthur
Absolutely wonderful service during the sale of my house. Went above and beyond what I had expected to make the transaction as painless for me as possible. Very reasonable pricing too :)... Read more
Seller
1st Nov 2017 (7 years ago)
H dog
would have given 5 stars but only 4 due to mistakes at at the start once sorted everything went well. Paul Wallwork... Read more
21st Oct 2017 (7 years ago)
Z Turcsanyi
We just moved in , so far the experience is very good and the staff was fantastic too.... Read more
Tenant
18th Oct 2017 (7 years ago)
A Morrell
Good service..Staff pleasant and helpful on a recent let...Cheers!... Read more
Landlord
13th Oct 2017 (7 years ago)
D Gray
First class service received from start to finish from Nicola and all the team at Northwood, I would highly recommend them to all buyers and sellers and landlords and tenants.5 star plus!!... Read more
13th Oct 2017 (7 years ago)
margaret
By MMC
I bought a property recently and am very satisfied with the service provided. My contact person was very pleasant and helpful and very importantly there was excellent communication with her at all stages of the buying process. This was vital as I was living quite a distance away.
Overall, an excellent service.... Read more
Buyer
13th Sep 2017 (7 years ago)
Alan
Excellent service throughout my tenancy . From the beginning the staff help you every step of the way. Helping with any enquiry with fast and friendly service. I dealt with Kath mostly and she was an absolute star, polite and professional at all times , right through to my checkout it was an absolute pleasure. Thank you to all staff at Northwood Wigan. I will not hesitate to recommend you to anybody !!!!... Read more
Tenant
11th Sep 2017 (7 years ago)
M Sutton
Extremely friendly and helpful and great marketing - was kept up to date with progress and they assisted with various queries and even carried out some research for me to ensure the sale was kept on track. Would definitely recommend.... Read more
Seller
6th Sep 2017 (7 years ago)
D Elstins
Great communication and professional service, fantastic staff, who go out their way to help you, would highly recommend... Read more
6th Sep 2017 (7 years ago)
G Williams
Northwood have helped me with every aspect of my move into my new home and provide great support through their online portal for tenants also.... Read more
Tenant
4th Sep 2017 (7 years ago)
M melling
A big thank you to all the team at Northwood Estate Agents for your professionalism and dedication. We could not have sold our property without your help.... Read more
Seller
2nd Sep 2017 (7 years ago)
L Bretherton
We found the whole team friendly and efficient, our application process went really smoothly... Read more
Tenant
1st Sep 2017 (7 years ago)
M Fisher
My family and I had a great experience with Northwood Estate Agents and we would highly recommend them. We received an excellent service and the team are highly professional and are always on hand to offer assistance and advice.... Read more
1st Sep 2017 (7 years ago)
S Lopkin
Dependable and trustworthy - recommended.... Read more
1st Sep 2017 (7 years ago)
T hedley
I have dealt with all of the staff based at the Wigan branch, both as a Landlord and as a vendor. They are always polite and attentive and professional. Everyone has worked very hard to help achieve the outcome required.... Read more
Seller
31st Aug 2017 (7 years ago)
H Cobb
Excellent, amazing, service from Nicola Winnard and the team at Northwood Wigan! We were selling our property and selected Northwood Wigan as a 2nd agent as the house had not had many viewings. It sold within weeks with Nicolas relentless marketing and then we just had the easy task of moving into our new build which was four months away. Nearer to the move date our buyers suddenly came across an issue with their move and we must have been on the phone with Nic at least once a day. The rapport she had with us was fantastic - at no point did she lose her faith that the sale would go through and she kept us positive and assured by her professional approach to the sale. I would highly recommend Northwood Wigan over any agent I have previously used, they were amazing!... Read more
Seller
30th Aug 2017 (7 years ago)
Y Deary
Decided to use Northwood following a recommendation from a friend and I haven't been let down.
Staff have been very supportive right from the start, they answered any questions I had and gave good advice about what I needed to do to prepare the property for rental.
My house rented out in less then 10 days!!
I am very happy with the service received so far and will continue to rent out my property with Northwood.... Read more
Landlord
30th Aug 2017 (7 years ago)
P Rimmer
A first class service throughout the process. At all times we were kept fully informed. We would recommend Northwood without reservation.... Read more
30th Aug 2017 (7 years ago)
J Carrington
Not the most straightforward property to put on the market but the Northwood team demonstrated great professionalism, patience and initiative to sell at a reasonable price that satisfied both parties.... Read more
Seller
30th Aug 2017 (7 years ago)
L Gormally
Friendly, reliable people. Happy to help with any problems.... Read more
30th Aug 2017 (7 years ago)
C Carrington
Excellent service received from Kim and the team at Northwood.
Would recommend.... Read more
30th Aug 2017 (7 years ago)
S Vatsavaya
Experience with Northwood Wigan has been really good for us and have done a couple of buy-to-lets with the team. Lively and Lovely team to deal with and were always prompt on be it property viewings, comms or help chase up and recommend other property services i was looking for. Hope the journey continues working with them on couple more soon.... Read more
Landlord
30th Aug 2017 (7 years ago)
M Lythgoe
Fantastic agent. We've been in our current property for 3 months now, everything went smoothly from start to finish. We had an issue in the bathroom about a month into the tenancy which was sorted within 2 hours of contacting Northwood about it (emergency plumber sent out). Very professional staff and friendly.
10/10 would use again.... Read more
Tenant
30th Aug 2017 (7 years ago)
H Taylor
Extremely professional!... Read more
30th Aug 2017 (7 years ago)
G Egerton
Northwood Wigan are a pleasure to work with and are always helpful when arranging access for work to be arranged. Keep up the good work girls.... Read more
30th Aug 2017 (7 years ago)
N tomkins
Having rented a lot of properties, in numerous towns and cities, over a number of years, Northwood Wigan have been by far the best. So thorough and professional. Kath has been an absolute star, so patient and understanding. All the staff are so friendly and approachable both over the telephone or in person. I wouldn't hesitate to recommend them to sellers, buyers, landlords or tenants. Thanks Northwood... Read more
Tenant
29th Aug 2017 (7 years ago)
D McDermott
Been a tenant there for awhile with northwood. When i ring and email with problems they always try to help... Read more
Tenant
15th Jan 2017 (8 years ago)
E McCormack
The communication from Northwood has been fantastic right from arranging the fiest viewing to moving in. We cannot fault the aftercare one bit, everyone at Northwood has gone out of their way to ensure that every stage of the move was smooth, and have attended to necessary repairs the very same day. Would definitely recommend Northwood Wigan to friends and family.... Read more
Tenant
19th Nov 2016 (8 years ago)
L Cooper
We have worked with Northwood for five years now we are always supported by the company, staff are always friendly and will go the extra mile to help contactors, landlords and tenants in difficult situations.
Jobs are made a lot easier by the good quality of tenants which reflect on the up keep of the properties.
We will happily continue to work with Northwood.... Read more
18th Nov 2016 (8 years ago)
C Barnes
Swapped my rentals over to Northwood from a previous company, i can say the experience has been outstanding, very personal touch from all the staff and just a feeling of they are working for you and with you, so thanks Northwood for putting the faith back in myself and my wife :-)... Read more
Landlord
18th Nov 2016 (8 years ago)
D Scholes
Northwood are an excellent company to do business with they are always helpful, with expert and approachable staff who are always there to support you. I could not recommend them enough to anyone looking to let or sell their property.... Read more
18th Nov 2016 (8 years ago)
G brand
Fantastic people to deal with, very friendly and really know what there doing.
Its a pleasure to carry out repairs on behalf of northwood wigan.
CPM North West.... Read more
18th Nov 2016 (8 years ago)
G Harvey
Great Service. Have been really impressed with their professionalism throughout our dealings with Northwood. Sarah dealt with the letting of our property and always kept us up to date and informed and now we are really pleased to be working with Nicola on the sale of our property. She has been enormously helpful in preparing the property for sale and we are confident she and Northwood will do a great job for us.... Read more
Seller
18th Nov 2016 (8 years ago)
Z Critchley
I have been renting properties from Northwood for a number of years,they are very professional and Katherine price has a great way of speaking to me as a tenant and deals with maintenance issues as a matter of urgency... Read more
Tenant
17th Nov 2016 (8 years ago)
E Velloza
fantastic company!! i have been with northwood wigan for over 8 years now and i couldnt ask for a better experience with them. The friendly staff go above and beyond to help whatever the circumstances/problem. i would encourage any of my friends to rent a property off them and i will continue to rent properties from them in the future. Any maintenance work that i have needed doing has always been done quickly, conveniently and professionally and they always do their best to ensure you are happy with their services. i wouldn't use any other letting company after having the experience i have with northwood.
amazing job guys :)... Read more
Tenant
17th Nov 2016 (8 years ago)
S Soul
Excellent service! Always proactive, polite and professional and will do everything they can to maintain a good relationship and management service. Would recommend to anyone. (review from a landlord)... Read more
Landlord
30th Jul 2016 (8 years ago)
D winstanley
rubbish the company is probably helpful towards landlords not the tenants as long as they are getting the rent they don't care when repairs are reported they do nothing and if there is any very minor damage they take all your deposit away even for having a tiny bit of dust anything to have your money and the inspection every 3 months are beyond a joke the property doesn't feel like home... Read more
Tenant
26th May 2016 (8 years ago)
S Station
Northwood, Wigan are the best letting agents that I have done business with. Around 9 years ago I experimented using many letting agents in the Wigan area. Eventually I came across Northwood. They are professional, caring and an understanding workforce that go the extra mile to please their landlords and tenants. I really recommend them.
Stuart, Wigan... Read more
27th Nov 2015 (9 years ago)
P Jones
I am thoroughly pleased with the service from Steve at Wigan and from all the staff there that I have had contact with. All the Northwood team at Wigan have an extremly professional approach and method of dealing with their customers.
As a landlord I have felt that I have been very well looked after and my property is in the hands of experts who know exactly what they are doing,
well done Northwood, and many thanks... Read more
Landlord
18th Sep 2014 (10 years ago)