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  1. Home
  2. Peter Alan - Pontypridd
Peter Alan - Pontypridd Logo

Peter Alan - Pontypridd

94 Taff Street,Pontypridd, CF37 4SL
Peter Alan Pontypridd are an estate agent in Pontypridd. They mainly list properties in CF37, CF39 and CF45. Over the last 6 months, they've listed 76 properties, with 69 currently on the market. Most of the properties listed have 3 bedrooms. They list properties for sale on Zoopla and Rightmove.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday Closed
View all details

Peter Alan - Pontypridd Reviews (165)

Have you used this agent?
  1. 89% 5/5 Stars
  2. 2% 4/5 Stars
  3. 0% 3/5 Stars
  4. 2% 2/5 Stars
  5. 7% 1/5 Stars

B Owens

1/5 Stars
Hi there, this branch is the worst , just want to get my honest opinion to help other landlords I had 4 houses with Peter Alan , they have been completely useless, & added more and more stress of non-stressful situation ! I’ve moved my houses now to Landlord, letting agents is the best thing I’ve ever done with half the fees & stress 90% of the time you can’t get all of them, and when you do, they’re completely useless anyway except for one girl who is amazing she’s the best there by 500%Her name is Lily Dawson, she works in Culver house cross in Cardiff id giver her 5star i personally think she should find somewhere else to work because they are rubbish & she deserves better & is too good to work in a dump like Peter Alan p.s avoid letting your house with this rubbish company at all costs !!!!! Tc all & take note... Read more
7th Feb 2024 (18 days ago)

Anonymous Homeseller

1/5 Stars
I instructed them to sell my house on Wednesday 6th September. Did not receive a copy of the contract until the 12th January, some 18 weeks into the 20-week contract, despite at least two previous requests, though you would assume providing a copy of a contract was the most basic thing to provide a client...apparently not according to Peter Alan. On Monday 11th September, the For Sale sign went up. Thursday 14th September, Charlotte came and took pictures. It took until Tuesday 19th September for the ad to be uploaded. On Wednesday 27th September I contacted Charlotte to ask if I could send new photos. She told me that would be fine, and that she’d be back in the office at 3pm, as if to say if I sent them over by then she could look at them and get them uploaded. I had also asked for the report I was offered on how many hits the ad was receiving. On Thursday 28th September, after having to ask if the photos had sent alright, Charlotte responded, stating she had had a busy morning of appointments and to send over the photos as attachments. This was at 3:57pm. Not 90 minutes later (5:14pm to be precise) I received an out-of-office to my first of 3 planned emails of photos, to tell me Charlotte was away until the 12th October, a further 2 WEEKS later! Talk about crafty! I called and spoke with Lee, who was covering from the Aberdare branch, straight away, unhappy with this of course. He offered his email address so I could send the new photos over. I sent them straight over and asked for him to confirm they’d been received OK. I never received a reply from him. I visited the branch on Saturday the 30th September to further complain, and found just one member of staff in the whole branch, the Lettings manager, who initially asked me to come back 20 minutes later because of him having a client and being on his own. I did this. He apologised and offered to come out to my house on Tuesday 3rd October, to take new photos and forward my complaint to the area sales manager. The complaint was forwarded and I was assured the property would be given a premium listing with the new photos uploaded once taken. All of this happened. On Tuesday the 10th October, 34 days after initially instructing you to sell my house, the ad was FINALLY updated. Although the presentation of the house was not what we would ideally have liked to portray (but it was what it was at the time), I was surprised at the choice of highlights uploaded to our ad, considering the ones not used which he showed me and actually looked quite good. The photo showing our toilet was particularly baffling. I then spoke with the branch on Friday 13th October at 2pm, to be told for about the 3rd time, I would be sent a report on the website hits the ad was receiving, within 30 minutes. Once again, I had to call on Saturday 14th October at 9:45am as I had not received this- another failed promise. I was also told that apparently Jack was looking at possibly sending the house for auction which was news to me! Charlotte apologised for the lack of communication (again), and a report was sent to me straight away, and the house price was dropped from as I’d asked the day before to be done and that wasn’t done either. I was told the new ad would be circulated to investors as well as go to those whose budget went up to the new amount. I was also told I’d receive a follow-up call by around Wednesday 18th October with how the new ad was performing, however my husband came in to the branch while he was in Pontypridd on Tuesday 17th, to see if there was any update on the off-chance. He was told there were not viewings booked or expressions of interest, and the person he spoke with then, said I’d now receive an update by the end of the week. He was also told the ad would be circulated to investors. (Why, if it was done supposedly on the Saturday?) As nobody seems to work at the branch on a Saturday, I expected this call by Friday 20th October. I called at 2pm for an update and Charlotte told me someone was due to call me that afternoon anyway. She said there had still been no interest, so she’d call some people from their target list to try and get some feedback, then call me back 30 mins-1 hour later. 11 days later and there was still no call. Peter Alan in Neath called asking how I was getting on with the sale of our house, and I explained the situation which they apologised but was as far as they went, confirming one branch has nothing to do with the other. I called and went to answerphone, requested a callback. No callback. I called back and spoke with Emma, who told me there was nothing she could do about ending the contract sooner than 25th January other than take house off their website. 8 weeks will be the 24th January, not the 25th. I have asked for the complaint process to be sent to me 4pm 1st November. Emma called back and confirmed my email address to me incorrectly! This will how a lot of the issues were caused all along, yet I’d raised with Charlotte on the 14th October whether there may be an issue with the email address spelling, and nothing was said about it then. On the 27th December I sent them 4 weeks notice, to which they immediately removed the property from their sales channels altogether, as they can't tell the difference between the date one gives notice and the date at the end of a 4-week notice period. Also, when I finally had that copy of the contract I'd asked for, my surname was spelt wrong in yet another way to the ways mentioned at the top of this review! Talk about incompetent! PLEASE PLEASE PLEASE AVOID PETER ALAN IF YOU WANT TO SELL YOUR HOUSE! NB: Also, don't buy from them either. The crafty lot failed to disclose the house we wanted from Neath had Japanese knotweed growing, yet the auction house it's now with was more than happy to tell me without batting an eyelid.... Read more
22nd Jan 2024 (5 weeks ago)

Anonymous Homeseller

5/5 Stars
Leaonie Gee Was absolutely amazing. She made the process stressfree and she gave me updates regularly. My emails are always replied to and called back when I required any advice. She’s such a easy-going person to speak to and explains things step-by-step I’ve had mortgage advisors in the past, but never at this level of care,I give her five star rating I would use her over and over again and recommend anyone who wants mortgage advise use Leonie She’s also a wonderful person Five. Star rating all the way. She’s based in Peter Allan Pontypridd... Read more
1st Dec 2023 (12 weeks ago)

L Potter

5/5 Stars
I have just moved into my very first rental property and Caitlyn made my journey very relaxed and stress-free. She was always there when I had worries or concerns with the application process. She is a very wonderful estate agent to deal with. I would definitely recommend Peter Alan in Pontypridd.... Read more
29th Nov 2023 (13 weeks ago)

J Harris

5/5 Stars
We had excellent service from our mortgage adviser Leonie she was very professional and very friendly, she made the process very smooth how helpful she was... Read more
8th Nov 2023 (16 weeks ago)

J Maskery

5/5 Stars
Fantastic service from the team at Peter Alan, Carys who had recently started has was exceptional from the start. As i am relocating from Evesham to Wales it presented some challenges but she was extremely helpful, even sending me a video walk through of the property. Always happy!.... Read more
31st Oct 2023 (17 weeks ago)

A Jones

1/5 Stars
The review below by Carly Glass is a fully accurate representation of Peter Alan Pontypridd. I never intended to be a landlord, but found myself in that situation. Living away, I thought best to have someone manage that for me, and that was Peter Alan. Started off well. As the years have gone on though, things have got worse. Now instead of managing it, they prove to be inept at best, and at worst, completely avoiding me. I have not had an inspection of my property for over three years, despite it being in the contract of an annual report. I am not the "typical" landlord, wanting more money. I just want to know that my tenants are keeping my house in a considerate condition. The impression Peter Alan give me is that they are happy to take your management fee every month, but do precious little to earn it.... Read more
26th Oct 2023 (17 weeks ago)

K McManus

5/5 Stars
Really helpful people. Luke who was on his own the Saturday the we popped in was brilliant. As we're moving to the area and don't know alot, but Luke was more than happy to help us look at areas of interest on a map and then discuss commuting times and what were in the areas. Also Lee who was the guy who showed us around the house we were interested in was great too. They epitomise the helpful and happy vibe we picked up around the town.... Read more
17th Oct 2023 (19 weeks ago)

I Jenkins

5/5 Stars
Caitlyn and Luke have been Amazing through the whole rental process, couldn’t have wished for any better whilst renting our first home. Nothing was ever too much trouble for them. The house is beautiful and we are so pleased with it. Thank you both for everything you did for us, we won’t forget it! :)... Read more
5th Oct 2023 (20 weeks ago)

L shehani

5/5 Stars
I really appreciate luke and cait help on the renting property we recently moved in. It was really smooth process and they explained everything clearly. Easy to communicate via emails. Good luck with you guys... Read more
23rd Sep 2023 (22 weeks ago)

M Mudimu

5/5 Stars
Our experience with Peter Alan has been amazing. From the moment we walked into the house Caitlyn was so warm and welcoming. She gave us a WONDERFUL and detailed tour. She was knowledgable about the house. The processes have been extremely smooth and we have been well informed throughout. We will definitely be returning to seek out Caitlyn and Peter Alan for our property requirements.... Read more
14th Sep 2023 (23 weeks ago)

N Payne

5/5 Stars
Caitlyn at the Pontypridd branch has been nothing short of amazing!!! Instantly putting me at ease as this is my first time renting and helping to make the process as easy as possible for me, she’s done a fantastic job of helping my partner and I find our home ??... Read more
13th Sep 2023 (24 weeks ago)

O Omegangn

5/5 Stars
Professional and friendly services given by Caitlyn. Chapel... Read more
7th Sep 2023 (24 weeks ago)

Anonymous Homeseller

1/5 Stars
Poor - the photos taken were low standard and the general service was below the standard I was expecting... I have had to go with another agent to continue the property sale.... Read more
26th Aug 2023 (5 mo. ago)

L pistaffa

1/5 Stars
I was a Tenant and it was a terrifying experience. In 10 years of renting with other agencies, never had any problems, always received references. They don't solve problems. I received my deposit after about 2 months after many emails and open dispute. The rental contract has never been respected even in the essential points. I was for months in the cold, inadequate heating, 15 year old boiler failure and with rats in the garden. Not recommended for both Tenants and Landlords. I will stay very far from Peter Alan. I feel like a victim of a Fraud and scam. I wasted a lot of money to have nothing and suffer me and my family.... Read more
26th Jul 2023 (6 mo. ago)

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Property listings are matched to data from the Land Registry by our clever algorithm. Clever as it may be, it isn't always right, especially if a property was listed by multiple agents. The asking price is the original listing price, NOT the final listing price.
Data produced by Land Registry © Crown copyright 2022.

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