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- James Douglas - Pontypridd
James Douglas - Pontypridd
Closes at 6:00pm
1 Church Street, Pontypridd, Rhondda Cynon Taff, CF37 2TH
Due to our success with our Cardiff branch, we have expanded the brand name into the heart of Pontypridd city centre.
The branch covers the Rhondda Cynon Taff (RCT) and surrounding areas including Graig, Graigwen, Maes-y-coed , Trallwng and more. With the help of our property management team in Cardiff, we offer a fully managed property sales and lettings service. As part of the community we have partnered with Your Pontypridd BID to help develop and improve the town centre.
We can offer a tailor made service to property landlords, and also pride ourselves on our approach to helping you take the first steps onto the property investment ladder, or develop your existing portfolio. We understand that your home is the biggest asset you will ever give to someone.
Our aim is to go that little bit further and to do that little bit more.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 5:30pm
- Saturday 9:00am - 4:00pm
- Sunday Closed
View all details
Accreditations
James Douglas - Pontypridd Reviews (134)
Have you used this agent?
90%
4%
0%
0%
6%
All (134)
Seller (42)
Buyer (18)
Landlord (10)
Tenant (19)
General (45)
Anonymous Homeseller
Better than my previous agent but still had to chase up emails and feedback.
The person who sold our flat did get everything tied up quickly once we had an offer in.
Seller
16th Apr 2025 (8 days ago)
Anonymous Homeseller
Wonderful staff extremely helpful and efficient
Seller
4th Apr 2025 (20 days ago)
Anonymous Homeseller
I can’t say anything else everything was excellent
Seller
17th Feb 2025 (9 weeks ago)
S Khan
?????
I recently had the pleasure of working with Hannah. From the very beginning, Hannah was incredibly professional, friendly, and attentive to all my needs. She made the entire process of finding and securing a rental property seamless and stress-free.
Hannah’s knowledge of the local market is impressive, and she provided valuable insights that helped me make informed decisions. She was always available to answer my questions and went above and beyond to ensure I was comfortable and confident throughout the process.
Her dedication to her clients is truly commendable, and I felt genuinely cared for every step of the way. I highly recommend Hannah to anyone looking for a reliable and trustworthy letting agent. Thank you, Hannah, for your outstanding service!
Tenant
11th Nov 2024 (23 weeks ago)
A Yare
Hannah from James Douglas Estate agent has been Brilliant. She has showed me different properties and provided professional service. was also, keen to answer kindly on any questions I had.
Thank you Hannah ????
30th Oct 2024 (25 weeks ago)
N bevan
Massive thank you to Matt and the team at James Douglas Pontypridd for their excellent service ,during the sale of my property cannot recommend highly enough
Seller
25th Oct 2024 (5 mo. ago)
K K
“I am absolutely delighted to recommend James Douglas to anyone who requires their services.I bought my first house with them and I can’t imagine this process with other agency.
Aled and Matthew were always exuded professional excellence when dealing with me, but most importantly they were always kind, considerate and understanding throughout my journey with them, they basically held my hand and guided me through the whole process, for which I will always be grateful to them.
They were extremely patient with me and answered all my queries.
I cannot recommend James Douglas highly enough, I would always use them again.”
Buyer
25th Oct 2024 (5 mo. ago)
G Jayasundara
I’m Glade to say that after came from Sri Lanka I was in a AIR B&B until find a better place to live. On that time I had contact Hanna behalf of James Douglass property. I really satisfied about her service That she provides efficiently.
Landlord
23rd Oct 2024 (6 mo. ago)
C Dempster
Hannah from the lettings at James Douglas. Is a lovely lady. Very efficient and approachable. She sorted my letting out in one day. Thanks Hannah
Landlord
23rd Oct 2024 (6 mo. ago)
M Matsenjwa
Very effective and supportive. Connected us to all forms of support and help.
23rd Oct 2024 (6 mo. ago)
K Manyoni
I had a very wonderful experience. I was given quality service. Thank you very much
23rd Oct 2024 (6 mo. ago)
I Agbo
I had an amazing experience working with Hannah Greens @James Douglas
23rd Oct 2024 (6 mo. ago)
C Hywel
Matthew was very accommodating and we were very pleased with the house and any dealings we had with him.
5th Oct 2024 (6 mo. ago)
I Sayul
Good service. Appreciate.
4th Oct 2024 (6 mo. ago)
S W.
Was looking for a place last minute and Hannah Green was very helpful from arranging a viewing to getting everything else sorted afterwards. Very communicative and was able to accommodate me when needed which I really do appreciate. She’s very lovely and kind and I did not find any part of the process stressful at all :)
Tenant
4th Oct 2024 (6 mo. ago)
T Ford
Helpful so helpful as it is my first time doing any of this
2nd Oct 2024 (6 mo. ago)
C pendry
Kelsey Curtis has been absolutely amazing from the moment I sent an inquiry about viewing a flat! Very quick in responses and gave all information needed before even asking any questions.
2nd Oct 2024 (6 mo. ago)
L Bishop
We had a really good experience working with Matthew as our estate agent. He made the entire process of selling our property smooth and stress-free. Matthew was professional, knowledgeable, and always available to answer any questions. His expert advice and dedication ensured we got a great result. I highly recommend Matthew to anyone looking to buy or sell property!
Seller
30th Sep 2024 (6 mo. ago)
A Shaju
Hannah was fantastic! Super helpful, friendly, and professional. Would definitely recommend!"
24th Sep 2024 (7 mo. ago)
Anonymous Homeseller
Since meeting with Matthew for a valuation, his service, knowledge and communication was spot on.
The house went on the market on the Monday, and was sold by the Thursday of the same week, to the exact type of buyer that was predicted.
Thanks to Matthew and Sarah.
Seller
24th Sep 2024 (7 mo. ago)
G Sunil
Hannah Green was very good at finding me accommodation she was always communicating about what was happening and kept me in the loop.
19th Sep 2024 (7 mo. ago)
I Mazwi
Kelsey Curtis was my agent and she was patient with , helped where I need clarity and for that I had a smooth experience really.
18th Sep 2024 (7 mo. ago)
B Jones
Thank you for all the help you provided moving me smoothly and speedily into my new home!
6th Sep 2024 (7 mo. ago)
M Ilyas
I am so happy with services of James Douglas. Hannah is so cooperative and humble lady. She gave services in an efficient way.
4th Sep 2024 (7 mo. ago)
A Family
We recently sold our property in Pontypridd with the help of the Senior Advisor Matthew Birt.
We would like to thank Matthew for his continous support with our sale.
Matthew was professional throughout, dealt with our queries and concerns in an efficient and conscientious manner. Matthew is a very personable gentleman, he explains the process, if we were unable to speak when phoning he would return calls quickly or reply by email letting us know he would be in contact. . Matthew was always willing to help. His friendly and helpful manner made it a pleasure to work with him.
We would and have had no hesitation in recommending Matthew and James Douglas to friends who are considering placing property on the market.
Sandra Adams
Seller
23rd Aug 2024 (8 mo. ago)
K Benson
Really good experience, from viewing to purchase. Viewing was conducted in a really unobtrusive, helpful and non-pushy way. All communication was very friendly, polite and prompt. Whole process was really straight forward and entire sale went through within about twelve weeks, despite some minor delays. Everyone we dealt with was great, and Matt was particularly good. Thank you so much, all, we are delighted with our new house ????
Buyer
16th Aug 2024 (8 mo. ago)
Anonymous Homeseller
Very pleased with James Douglas. They were professional and efficient. Also very good communication and feed back from Matthew and Aled. Highly recommended.
Seller
15th Aug 2024 (8 mo. ago)
L Browning
Excellent service from James Douglas while buying our new property .Aled has been amazing from start to finish can’t thank him enough ..
Buyer
15th Aug 2024 (8 mo. ago)
C Jones
We used James Douglas to sell our home and so glad we did. Matthew has been truly amazing. Communucation and knowledge is second to none. Matthew kept us informed throughout the process from sale to completion. So a MASSIVE thank you for everything. Would highly recommend ????
Seller
28th Jul 2024 (8 mo. ago)
M Turare
Assisted by Hannah Green when moving into my student house. Very friendly and always helpful
Tenant
26th Jul 2024 (8 mo. ago)
M Pearce
Great customer service and experience provided by James Douglas, for both the sale of our property and onward purchase. A special mention goes to employee Matthew Birt. He was very approachable and proactive in making enquiries, and providing regular updates. Would definitely recommend.
Seller
21st Jul 2024 (9 mo. ago)
A Dudley
Extremely helpful people / Amazing customer service / Everything was sorted out more quickly than I could’ve hoped for / would 100% recommend
19th Jul 2024 (9 mo. ago)
C Godwin
very good experience with these guys. got the property in record time. Gemma in particular was really helpful through the process
17th Jul 2024 (9 mo. ago)
P kelechi
Hannah is such a nice and professional lady, always ready to help resolve any issues promptly.
17th Jul 2024 (9 mo. ago)
M Wilkes
Kelsey Curtis has been an absolute lifesaver. Following a bout of bad luck and the poor performance of a previous management agency, Kelsey has picked up on all the outstanding issues and tirelessly worked through them to get the property back up to standard. Something I could not have done without her help. Kelsey has kept in touch with regular updates, she has been responsive to queries and always gone above and beyond to deliver the best possible service. Thanks Kelsey and the team.
Landlord
17th Jul 2024 (9 mo. ago)
L Huntley
helpful.
12th Jul 2024 (9 mo. ago)
M Tynan
We had been struggling to sell our house for over a year and were becoming disheartened with our previous estate agents attitude. The moment Matthew from James Douglas saw our house he was enthusiastic and encouraging about the prospect of selling it. His communication was excellent throughout and we completed the sale almost exactly 2 months after switching to them. Cannot recommend them enough it was such a different experience to any other estate agent.
Seller
12th Jul 2024 (9 mo. ago)
?Control
I knew beforehand that moving from the south of England to Wales was going to be difficult. Not being able to drive and the distances involved were one worry but I've not been through the moving process for years and my memories of the event..... Well it was just such a faff last time. Multiple face to face visits, payments done in person, contracts signed in person. Well when you're catching two buses and two trains just to get there, I was expecting a bit of a nightmare process.
This move however has been very different. My agent, Hannah, was extremely helpful the entire time, she answered all my questions, assured me every time I raised a concern that everything could be delt with remotely. After my viewing she was on the case the application, the referencing, all the documents I had to provide, she was on the ball throughout. I was always kept informed of how things were progressing, any issues (that I caused by the way) were quickly resolved. It was just very easy and totally not what I was expecting.
Professional, friendly, helpful. Everything you need when you're doing one of the most stressful things you ever have to do.
Tenant
3rd Jul 2024 (9 mo. ago)
N Wicks
Matthew was fantastic throughout sale, remaining very professional ans helpful despite some challenges.
He kept me updated on progress during sale.
Great job - thankyou
Seller
20th Jun 2024 (10 mo. ago)
A Samson
My experience with James Douglas was one of the swifest service ever, Hannah G and Olivia were an absolute delight, updating me at every curve and turn. I would greatly recommend them anytime. From the inquiry process to onboarding, to documentation was seamless.
13th Jun 2024 (10 mo. ago)
P Muramudali
From the very beginning, Miss Hannah Green was exceptionally helpful, guiding me through every step of the process with great care and professionalism. Her friendliness and deep knowledge of the local market made my entire experience seamless and stress-free. She went above and beyond to ensure that all my needs were met and provided valuable insights that helped me make informed decisions. If you're looking for an outstanding agent who truly cares about her clients, Miss Hannah Green is the one to contact. Amazing service all around!
12th Jun 2024 (10 mo. ago)
A Branch
5 Stars all around for Hannah! She has been absolutely phenomenal throughout the move to my new property and the contact & support have been outstanding. Would recommend James Douglas to anyone looking to rent or buy a property - very professional and the support along each step. No complaints at all with the service Hannah has provided
Tenant
11th Jun 2024 (10 mo. ago)
A thomas
From start to finish great communication, always there if I had any questions along the way. The whole process was pain free Matt birt was always on the ball and I thank him for dealing with my inpatient attitude with grace and professionalism. Also I have to thank kelsey as before I even listed she was there answering all of my many questions. Great team and great work and great communication. I would use james douglas again without hesitation.
Seller
11th Jun 2024 (10 mo. ago)
J Gittins
Brilliant experience, Matthew and the team at James Douglas were friendly and supportive. Thank you!
8th Jun 2024 (10 mo. ago)
A Lewis
Matthew was very helpful and friendly would recommend using him if looking for a home
7th Jun 2024 (10 mo. ago)
G Davies
We would like to take a moment to highly recommend Matthew Birt at James Douglas. We have recently sold our home through Matthew and found his service, from start to finish, to be second to none.
Matthew has gone above and beyond, providing exceptional service, professionalism, and superb knowledge of the local market. Our house sold at very near asking price within five days.
He has been very accommodating throughout the sales process and assisted with every enquiry very quickly and efficiently. We also viewed houses through Matthew and again, found his service to be superior to his competitors; consultative and not pushy.
We would recommend Matthew to anyone looking to buy or sell a home in the area, and have already done so! Thank you.
Sarah & Gerwyn
Seller
4th Jun 2024 (10 mo. ago)
Anonymous Homeseller
I’d like to say a big thank you to Matthew and Aled , they have been so helpful everything has gone so well . Communication has been excellent and are there at the end of the phone for everything I need to know , I’m so pleased that I picked James Douglas to sell my property and couldn’t believe how quickly it was sold . Thank you..
Seller
4th Jun 2024 (10 mo. ago)
M Hughes
Matthew, Susannah and the team were brilliant throughout the whole process. They checked in regularly and informed us of any changes straight away. Strongly recommend.
25th May 2024 (10 mo. ago)
H Jayabalan
The services provided by the staffs in James Douglas are amazing and all of them are friendly. One of the staff 'Miss Hannah' was so helpful throughout the process of getting things prepared for the renting of a property. Again amazing service.
Landlord
22nd May 2024 (11 mo. ago)
S Llewelyn
Bought my property though them. Excellent help throughout and solved little teething problems at the end of the purchase. Thank you.
Buyer
20th May 2024 (11 mo. ago)
Dylan
Hannah was great help throughout the process and kept in contact when needed
15th May 2024 (11 mo. ago)
G Morris
Kelsey was fantastic, very helpful showing us around and giving us information in regards to any works going on in the property.
Very helpful when completing the online application form, a great asset to the team.
Tenant
30th Apr 2024 (11 mo. ago)
M Davies
Matthew Birt recently helped us through the process of viewing and subsequently buying our first home. Matthew was so accommodating, kind and lovely to deal with and made this process a lot less stressful than it could have been! He was always on the end of the phone and quick to reply to emails even if they were for daft questions. I cannot thank and recommend him enough!
Buyer
30th Apr 2024 (11 mo. ago)
A Ellington
Our agent Hannah that sorted the house out was very helpful and always was nice answering all my questions I’m happy with the service I had and the support was amazing
Tenant
18th Apr 2024 (1 year ago)
D ellington
Very good letting agent...
Very polite and well mannered.
Very helpful and informative...
Landlord
18th Apr 2024 (1 year ago)
J O'B
Hannah Green kept me updated throughout the process of moving into my new home and was always willing to help with my many questions! Thanks Hannah, great service provided by James Douglas Lettings
Tenant
18th Mar 2024 (1 year ago)
Anonymous Homeseller
Excellent professional service
Matthew Birt, senior sales consultant- efficient, helpful
demonstrates integrity
Valuation spot on
Communication excellent
Local knowledge very good
Seller
17th Mar 2024 (1 year ago)
N Beynon
Had excellent service from all members of staff at James Douglas,all extremely professional and polite at all times.From the first appointment all first class,and big thumbs up to Matthew for all his help.
13th Mar 2024 (1 year ago)
J PINK)
Hana is the best ever..... ever smiling and willing to help. As a matter of fact I sign the deal because of how friendly she was during the whole process.
22nd Feb 2024 (1 year ago)
C Uchendu
working with James Douglas was a great experience, Hannah worked me through the entire process which made it easy for me to settle quickly..... indeed James Douglas is the best company to contact for your accommodation.
Tenant
5th Feb 2024 (1 year ago)
Anonymous Homeseller
The agent found a buyer within 3 months. I can recommend this James Douglas, specifically Matthew Birt, as he is friendly, quick, knowledgeable as well as professional and experienced.
Hopefully the sell will go through smoothly and without much delay. ????
Seller
26th Jan 2024 (1 year ago)
F anurika
I am so pleased with the service I received.
Hannah is so good ????
19th Jan 2024 (1 year ago)
N Acharya
Very helpful and the agents are always available to help you throughout the process. Hannah and her team have been really amazing and I thank them for being so helpful throughout.
Highly recommend others to use their services.
19th Jan 2024 (1 year ago)
T Rahman
Hannah Green has been phenomenal throughout the renting process. From the first day I met her, she was a very down-to-earth person. She helped me see the house at first before she started all the processes for me. She did all the paperwork work smoothly, and I called and emailed her several times for queries; she responded to me every time sweetly. She is a very dedicated one. Just mail her if anyone needs any help with the house. She will be happy to serve.
Tenant
17th Jan 2024 (1 year ago)
H Thomson
Absolutely fantastic service!!
Every question I had they were back within the hour!
They didn't care how many times I wanted to view the house - amazing!! Especially Mathew xx
5th Jan 2024 (1 year ago)
A Tarmanowska
A really friendly team. Had my viewing with Hannah who was really friendly and took time whilst showing around the property. Would recommend.
19th Dec 2023 (1 year ago)
G G
Can’t thank Matthew enough for the service he gave during the sale. Always available and the utmost professionalism given at all times. Thank you to all at James Douglas would highly recommend.
Seller
14th Dec 2023 (1 year ago)
A Filatov
Amazing property-tenancy advisors
Tenant
4th Dec 2023 (1 year ago)
N Heard
An excellent service from Matthew Birt and the rest of the team at James Douglas. Matthew showed excellent judgement and was extremely proactive and supportive during the process, making it the best experience we've had as vendors to date. Thoroughly recommended
Seller
27th Nov 2023 (1 year ago)
P Down
We found a house in February that we were interested in buying and are finally expecting completion on 15th November after a long wait that has been out of our hands. We have experienced nothing but support and encouragement all the way through from Matthew Birt the estate agent who has been dealing with us. He has also always been very quick to respond to a raft of different questions, to offer helpful advice or to recommend various contractors along the way. We are very grateful to him.
Buyer
10th Nov 2023 (1 year ago)
D Thorne
Levi and Matthew have been so helpful throughout the sale of my property. I cannot thank them enough for their guidance, information and professionalism. They have made the process from my perspective as smooth as it could be and I highly recommend them!
Seller
5th Nov 2023 (1 year ago)
D Holmes
Excellent customer service. Matthew has been exceptional in dealing with our requirements. Would highly recommend.
14th Oct 2023 (1 year ago)
Anonymous Homeseller
Very efficient and professional service. Particularly impressive performance from Matthew, the link agent who has driven the sale. Would definitely recommend over others in the area
Seller
13th Oct 2023 (1 year ago)
D H
It's been a pleasure dealing with Matt and his team at James Douglas. We had 3 viewings on the first weekend and received 2 very good offers. We proceeded with the buyer who was in best position to proceed.
Despite dealing with a difficult solicitor on behalf of the buyer, whenever we wanted an update, Matt was on hand to chase.
From sales memorandum being issued to completion was 12 weeks. This is even with a slight delay on my end.
Would be very pleased to recommend James Douglas to any seller.
Seller
12th Oct 2023 (1 year ago)
O Bukola
Hannah Green attended to us well.
7th Oct 2023 (1 year ago)
H Beese
My moving process was really great due to the team at James Douglas ,
Cant thank them enough!!
Always quick with the replies, and kept me updated every step of the way.
26th Sep 2023 (1 year ago)
A White
Matthew, Levi and the team were excellent start to finish. They were very clear about their fees (very reasonable), and sold the property within a week. They kept in touch throughout the process and were on hand to help if they were able to. We'd happily recommend them.
Seller
25th Sep 2023 (1 year ago)
Tay
I am currently in the process of letting my property out via Kelsey.
What a great experience so far, she's very polite, friendly but also professional and very helpful and knowledgeable went it comes to t rental market. She's kept all her promises and provided a brilliant service. Thanks so much Robin Ho
Pontypridd
Landlord
23rd Sep 2023 (1 year ago)
S Obydullah
They are extremely helpful. From Bangladesh, I was able to rent a house with the help of this company.
Tenant
16th Sep 2023 (1 year ago)
J Porritt
Thank you very much for all your help Matthew in securing our sale at 71, Greens Place ???? .
Any queries we had Matthew was able to help every time .
Seller
14th Sep 2023 (1 year ago)
A samad
Matt was great help, fast and efficient. Was a friendly face when we met at the viewing. Was full of good advice from start to finish of the home buying process. Will be going back for any of my estate agent needs. Keep up the good work!
Buyer
8th Sep 2023 (1 year ago)
O Olayinka
James Douglas actually made me very comfortable while house hunting they provided a variety of apartments for me and were also very helpful during the process of the documentation. special thanks to Alisha for her professional support. I strongly recommend getting your House/ Apartment through James Douglas Excellent Organization.
6th Sep 2023 (1 year ago)
M Griffin
Matt dealt with the sale of our house and at all times he was extremely diligent, professional and courteous. I would engage his services again. Michael
Seller
1st Sep 2023 (1 year ago)
M Simmons
Matthew was very proactive in the sale of my house, always available and willing to help in every way. I am very happy to recommend James Douglas sales and lettings. An excellent service throughout the process.
Seller
16th Aug 2023 (1 year ago)
D Mcgonnigle
I would highly recommend this agents Alisha Payne from lettings worked above and beyond for a lady who desperately needed a new home . Top class communication, support all the way through the process. many thanks Alisha ????
2nd Aug 2023 (1 year ago)
M King
Had to phone on a private matter,they were helpful, and eventually reached the right department and sorted the problem out .
22nd Jul 2023 (1 year ago)
S Davies
Levi was so helpful and informative and regularly checked in throughout the whole process of buying my flat . He went out of his way to help get the keys to me at the end and I felt confident all the way through the process . Thanks
Buyer
7th Jul 2023 (1 year ago)
E Richards
I recently used James Douglas to sell my house. After a slow start due to timing of putting the house on the market (our fault) they were instrumental in finding the right buyer for us. I want to say a massive thank you to Matthew for all the help and guidance you provided throughout and for keeping me informed every step of the way. Thank you
Seller
21st Jun 2023 (1 year ago)
B Jones
I was very pleased with the professionalism displayed and the prompt communication provided by Matthew at James Douglas during the sale of my house. I wouldn’t hesitate to use this estate agent in the future.
Seller
26th May 2023 (1 year ago)
M Weller
Good and polite communication throughout sales process. Reasonable fees. Efficient.
Seller
26th May 2023 (1 year ago)
A Coulthard
As a first timer buyer the house buying process can be very daunting and stressful but I have nothing but praise for James Douglas. My Estate agent Matthew was very communicative throughout the whole process, the house viewings did not feel rushed and I did not feel pressured at any point. The whole process was painless from start to finish and I can't thank Matthew and the team at James Douglas enough for this. Matthew has been professional throughout and has clearly advised me of the next steps in the house buying process which has made my experience of buying my first home very smooth so I would highly recommend. Thanks!
Buyer
23rd May 2023 (1 year ago)
D Stacey
Outstanding service from first day of meeting Matthew & team at James Douglas.
Highlighy recommend using them
23rd May 2023 (1 year ago)
H Ryan
I had fantastic service from Matthew birt from start to finishing during the process of me and my partner getting our first home together. Matthew made sure everything went smoothly for us both and was very quick to responding to any queries we had. He was also very patient throughout the process, I highly recommend!!!
Buyer
22nd May 2023 (1 year ago)
J _
I mainly dealt with Mathew Birt while purchasing a property. Very friendly and help full from start to finish, a very smooth process.
Buyer
19th May 2023 (1 year ago)
T Harkin
All round exceptional service provided by Matthew and Levi. My mother in law’s house had been on the market with another agent and hadn’t sold. Once we marketed with James Douglas the contrast was huge. We had regular unprompted updates, a succession of viewings and achieved a sale in a very quick timescale. If I ever needed information both Matthew and Levi came back to me promptly. I would wholeheartedly recommend them , and will use them again. Thanks.
Seller
17th May 2023 (1 year ago)
M Davies
The process of viewing and then renting the property was smooth and easy. Liam and Jess were efficient and professional. Correspondence was fast and clear. Was an actual pleasure to deal with them. Thank you :)
Tenant
16th Apr 2023 (2 years ago)
M Evans
I had fantastic service from Liam Nolan in my search for a property to rent. He kept our channels of communication open and clear, and was of great help. Especially with the viewing which I arrived late for due to unforeseen circumstances, he was very understanding. I look forward to moving into my new place now thanks to his help.
Tenant
31st Jan 2023 (2 years ago)
F Lee
Great service from levi on selling my property thank you
Seller
2nd Dec 2022 (2 years ago)
J Caldicott
I am landlord with several properties in the Pontypridd area. I moved to James Douglas lettings when they bought another local letting agent. There were a few bumps to begin with, due to a settling in and transition process but since then they have been very good. They’ve done rent reviews and we now have a good system in place for maintenance. They are also very up to date with all the latest legislation. They really understand the Pontypridd market.
Landlord
25th Nov 2022 (2 years ago)
M Mutheesvaran
Very bad customer service. never bothered to listen or reply to tenant. Might be helping for landlords, but from tenants side, I cant give even 1 star. Did not changed mattress in ages. Basic furniture also missing. Imagine they handed over property with damaged main door and no keys to all tenants.
Tenant
30th Sep 2022 (2 years ago)
C Morris-Johns
I could not ask for a better service fron Levi and Sally as my house has sold within a week.
Seller
15th Sep 2022 (2 years ago)
K Parfitt
I had a brilliant experience when dealing with James Douglas regarding my house sale. Professional from start to finish and always kept me up to date.
I had Levi as my sales representative. He gave the most competitive valuation for the house compared to others in the area. This was spot on and offers were made on my house on the first day of blockviewings.
Would highly recommend!
Seller
22nd Jul 2022 (2 years ago)
K Wells
The rental process has been made much smoother by Dan Ashton who has kept in touch and got things done.
Tenant
19th Jul 2022 (2 years ago)
A Rixon
Recently viewed a property marketed by James Douglas with Levi, who was punctual and pleasant, and offered helpful professional guidance without any pressure. Now embarking on the purchase process, with the same excellent service to date.
Buyer
15th Jul 2022 (2 years ago)
S barnes
Wow!! Sally showed us around a property we were interested in and was nothing short of wonderful.
What a breath of freah air, such a lovely lady. Never experienced such a approachable, helpful and informative estate agent before. There was no pressure, just a 'can do' attitude with all possibilities of the property explored. Couldn't let this pass without letting eveyone know. Thank you Sally.
21st Jun 2022 (2 years ago)
TypeoTomb
Really professional and courteous service. Nice not to feel pressured. Levi was punctual and very knowledgeable. Recommended.
8th Apr 2022 (3 years ago)
T Williams
I am not usually one for leaving reviews, but I have been so impressed with the service received from Sally and everyone on her team!
Myself & my husband were nervous first time buyers with no knowledge or experience of the housing market. We hit a few walls along the way. But everyone we dealt with at James Douglas (Pontypridd) really supported and reassured us from beginning to end.
Now after a long 5 month wait we have finally got the keys to our first home! Thank you so much to James Douglas for helping us. We cannot thank you enough. Would highly recommend to ANYONE xxxxxx
Buyer
8th Mar 2022 (3 years ago)
J C
Viewed a number of houses a few weeks ago and had the pleasure of meeting Sally to show me around. On time, professional and was very informative and prompt with questions. Helped me with local information that reassured me I was making a good decision. When looking to buy again I will be going back to James Douglas and requesting Sally. Thank you so much
26th Feb 2022 (3 years ago)
Anonymous Homeseller
This was the first property we have sold, but it was so easy with the help of sally in the Pontypridd office she was always at the end of the phone and went above and beyond and we can’t thank her enough for everything she done for us, she is a lovely lady and very easy to communicate with, we would definitely recommend James and Douglas.
Seller
14th Dec 2021 (3 years ago)
F Mohamed
Please do not trust these guys. They let down several students at last minutes of their accomodation process.
Very bad service.....
Tenant
29th Oct 2021 (3 years ago)
Anonymous Homeseller
The agent who dealt with our sale was fantastic in making sure it got over the land. However, we were not as pleased with the overall service from the firm as until our agent got involved, things drifted and we were not communicated with.
Seller
30th Sep 2021 (3 years ago)
S Drew
Absolutely has to be the WORST estate agents in the local area! They refuse to submit offers for properties until you are “approved” by their financial advisor, after I was so called “approved” even though I was approved by the bank! They still didn’t contact me an offer was placed 8 days ago and I had to chase them up and they said it wasn’t accepted, absolutely don’t waste your time or efforts with these people. They are rude, unprofessional and I’m pretty sure breaking the law.
Buyer
9th Jun 2021 (3 years ago)
C Cole
Very professional and approachable. Sally dealt with my purchase , she was extremely efficient , all my enquiries were answered quickly and most importantly I had trust and faith in what I was being told !! Would def recommend this Estate Agent especially Sally
Buyer
16th Apr 2021 (4 years ago)
D Grimes
I've had the pleasure of dealing with James Douglas Estate Agency (Pontypridd Office) on two occasions, once for the purchase of a property and more recently, for the sale of my property. The service is fantastic, throughout the whole process.
The marketing that James Douglas performed for my home was second to none, with the video walk through and the high quality pictures that had attracted so much interest, which really stood the house 'out from the crowd'.
Once an offer had been accepted, Nathan and Sally continued to be so helpful, providing constant feedback and keeping the lines of communication open, which was reassuring in such an uncertain process.
Even though the house has now sold, I still find myself going back to watch the marketing video just for the enjoyment that it brings.
Incomparable service and absolutely a top quality Estate Agency.
Seller
13th Mar 2021 (4 years ago)
M Blayney
James Douglas were friendly, genuine, respond to communications (which is not a given) don't mess you about, and are straightforward about fees. Nathan knew exactly the best way to sell our home. The efforts made were beyond the call of duty and they were also patient with us. It's complicated getting it right, and Nathan knew what he was doing. They are professional and the attention to detail is there. Very much appreciated; and we would recommend wholeheartedly. We will be using James Douglas next time.
Seller
8th Mar 2021 (4 years ago)
G Vall
Nathan and his team recently marketed and sold my house in Caerphilly. At first I was a bit hesitant about using an out of town estate agency but my fears were soon allayed. From his initial inspection and discussion through to the marketing and sale Nathan and his team have been extremely professional, efficient and kept me informed of progress at regular intervals.
In addition Nathan also suggested that my asking price be higher than I had been advised by another, more local, agent. I took his advice and we sold at a level that was higher than the other agents suggested asking price!
I have no hesitation in recommending James Douglas Estate Agents to anyone considering marketing their property and who is looking for the best possible price.
Seller
1st Mar 2021 (4 years ago)
S Davies
We sold our property last year with James Douglas, Pontypridd branch. Throughout the entire process the team were very helpful and responsive and couldn't do enough for us. Would definitely recommend their services to those wishing to sell their property.
Seller
17th Feb 2021 (4 years ago)
R Haddock
Steven W was a massive help when purchasing a new property through James Douglas. He was very professional and helped facilitate a number of viewings from surveyors etc at short notice. Thank you Steve!
Buyer
6th Nov 2020 (4 years ago)
J shields
Steve and Georgia were really helpful showing me around properties. I would recommend.
30th Jan 2020 (5 years ago)
K Frohwein
This has one star as I am not able to give less. I was with this Agents back when they were still calling "Seraph Estates" (yes, same People different name). Whilst I was living in the shared housing owned by the Owner of the estate agents (Douglas) I had all the usual nightmare landlord scenarios. Boiler went and wasn't fixed for 6 winter months, I moved into my room only to find the room next to me was a building sight as he wanted to move people in before the renovation work was complete, the list goes on but nothing abnormal Just another Morally repugnant landlord. (gotta get that Money). Then the real crazy began!
After about a year of living there the guy who moved into the building site room moved out, Taking with him the 24inch communal Tv. Douglas convinced himself that I had taken the TV (despite that I was the one who noticed it missing and called the police...and was still living in the building) and as a result I owed him £1800. when I refused to pay it I received an eviction order (Miss-use of the Section 21 order). so I moved out and thought that to be the end of it.
Fast forward a few years and I have broken my Hand and it was in a cast so I must have seemed Vulnerable or something as whilst I am having a quiet lunch with my girlfriend, out of nowhere shows up Douglas. he sits at the same table my girlfriend and I are sat at refuses to leave and keeps asking about the money I didn't owe him, I loose my proverbial fecal matter and have to walk away from the Table before things got too heated. we only were able to get him to leave when my girlfriend agreed to call him the next day to arrange a Payment plan, (We did not do that as you would imagine), Fast forward a further 12 months and he sees me eating alone in the Rummer tafan Clearly drunk he and his friend decide they are going to ruin my meal and bully me for a bit. cornering me at the end of the bar at one point repeating himself saying (wheres my money) and going on to brag about how he has doubled his portfolio since he changed the name. I am not an easily intimidated man but he and his friend had clearly taken some dutch courage at lunch and was feeling Gangster, luckily before the situation could come to blows the chap I was waiting for arrived and Douglas and his friend clearly are not a fan of even odds as they quickly found an excuse to leave. this occurred a third time in the rummer tafan during Lunch with my friend who happens to be a solicitor, my friend asked him for proof of a debt and reminded him that as the landlord the burden of proof was on him. he realised he was out of his depth and Stumbled off.I know this is long winded but Seriously do not get mixed up with this man or any of his businesses. whist I was living in his property Seraph estates were under investigation as they had swindled an old women out of her life savings. of course the employee that signed the documents was sacked and the company changed its name, but these are the same people, make no mistake.
Tenant
1st Jan 2020 (5 years ago)
S Quintiliani
Not impressed the exhibits were great when you could get near them not for people in wheelchairs very badly laid out expected more for such an expensive exhibition
4th Dec 2019 (5 years ago)
A Scaccia
Placed an online enquiry (3 times) to which I heard nothing back at all. Upon calling, found out that let had been agreed. Why have an option to enquire online if nothing is done with it?
Landlord
3rd Dec 2019 (5 years ago)
A Southgate
Friendly attentive staff.
4th Oct 2019 (5 years ago)
M boyo
Good letting agency, however there is times where there is failure in communication between tenants and landlords, however looking past this there are no issues.
Landlord
4th Sep 2019 (5 years ago)
Joe
Very helpful resolving difficult problems. Many thanks to Ellie in particular was an incredible help and went above and beyond to enable a smooth transition. Much appreciated!
26th Jul 2019 (5 years ago)
G Jones
I'd try selling my property a few times with no avail but Nathan at James Douglas was invaluable. The offers came in quickly and he helped hugely with the solicitors and getting the sale over the line. Thanks
Seller
24th Jul 2019 (5 years ago)
L Sims
Absolutely fab level of service. House sold within a few days and was kept informed all the way through. Defintely 5 star.
Seller
16th Jan 2019 (6 years ago)
K Evans
Had a really good experience during the purchase process, Nathan got us a house viewing the same day and has been on the ball helping the buying process go as quick and as smooth as possible. Would definitly reccomend, so helpful and there to answer any questions when needed.
Buyer
14th Jan 2019 (6 years ago)
F Apostolopoulou
James Douglas Agency is the best agency in Pontypridd! They have helped me so much!! They offer support and try their best to help tenants. We had viewings with Ellie (one of their employees) and she has been great! She showed us as many properties as she could, for us to find a good fit. Highly recommended!!
14th Nov 2018 (6 years ago)
S Davies
After being on the market for a very long time with other estate agents my mother decided to try James Douglas. I must say the quality of service and professionalism has been top class. Dealing with Nathan at their Pontypridd office has been a pleasure, from the valuation, the photos he took, to communication with my mother and myself has been outstanding. Even though it’s only been on the market for a couple of weeks there was more interest than ever and now looking to close the sale. I don’t normally write reviews but I felt I had to, thank you so much Nathan it’s been a pleasure.
Seller
18th Oct 2018 (6 years ago)
J Addicott
I recently bought a property from Nathan at James Douglas and was incredibly impressed with the service. It was quick and easy to arrange a viewing outside of work time which was important to me. Due to the level of service that I received, I decided to put the property up for rent with James Douglas, using their tenant find and fully managed service. Again, the service was superb. Natalie managed to find a tenant within a week and responded immediately to any questions or queries that I had. I have worked with a number of estate agents and I can honestly say that I would recommend James Douglas Pontypridd to anyone.
Landlord
8th Jun 2018 (6 years ago)
C Doyle
We’ve recently bought our first house through James Douglas Estate agents. The service we have received has been exemplary. Nathan dealt with our house purchase and at all times he was professional, knowledgeable and most importantly, friendly. He made sure we were kept informed at every stage of the process and on several occasions went above and beyond what would be expected. We would highly recommend James Douglas to any prospective buyers. Thanks again! Cathryn and Anthony Doyle
Buyer
12th May 2018 (6 years ago)
A D
Worst experience I've ever had! Their rent was a real dump : trash in the "garden", microwave in the backyard and so many other stuffs(cf. photos)... And the cleaning was CLEARLY not made. The house was for at least 5 persons but just 2 plates 3 forks and no knifes!! We had to send them 2 emails to have an answer because they never did the first time, If there were a unprofessionalism contest I think they could win. I strongly advise you not to rent via this agency.
Tenant
1st Aug 2017 (7 years ago)
E Cave
Awful company to work with, really bad communication on their part.
16th May 2017 (7 years ago)
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