S Whusane

We trusted Nauman because of his long-standing relationship with my father-in-law. Based on his advice, our 4-bedroom property was partitioned and converted into a 5-bedroom house to achieve higher rent. This required significant renovation costs, yet the rent we received over six years did not even reflect the value of a standard 3-bedroom property. Had proper advice been given, we could have saved a substantial portion of those costs and avoided considerable financial loss.
Bilal and his family (tenants) later informed us that they were paying approximately £2,600 per month first 3 years and £2800 for the remaining years with around £1,000 being taken in cash. we were getting 1650 odd for first 3 years and 1800 odd for remaining.This raises serious concerns regarding transparency, payment handling, and potential tax-related issues.
After extensive research into guaranteed rent and letting arrangements, I have not found a legitimate case where a letting company retains anything close to 36% commission. More concerning is that this percentage was never disclosed before the agreement was signed. We were never informed of the differences between guaranteed rent, full management, or partial management options. We were shown a single advertisement and relied entirely on your expertise, while you had full knowledge of the market and we did not.
Even your own relative, Mr. Abbas, expressed surprise when I explained the figures and stated that we should have been receiving at least £2,500–£2,600 per month, even under a guaranteed-rent arrangement. He advised that only Mr. Asif Sahib could help resolve this matter.
We also learned that efforts were made to convince Bilal and his family that our property could potentially be purchased below market value because we supposedly would never return to the UK. If true, this represents a serious breach of trust.
Regarding 4A Ingleby Road, you promised three weeks' rent if we provided certain tenant posts, yet that promise was never honoured despite us losing nearly four months' rent, ironically it wasnt on gauranteed terms.. At the same time, you appeared willing to assist individuals involved in unauthorised subletting. The property was allegedly sublet for an extended period without effective oversight, despite management fees being collected.
The rental history also requires explanation. We received approximately £900–£1,100 per month for many years, while the same property now generates around £2,100 per month. Over 8–10 years, this suggests an extraordinarily high effective commission of approximately 40–45%, which was never properly explained or justified.
Communication was equally disappointing. Calls and messages were often ignored, and when responses were provided, they rarely addressed the actual concerns raised.
You frequently emphasised that your earnings were halal, yet whenever transparency, accountability, fairness, or justification were requested, clear answers were never provided.
For context, while these properties were generating income for others, we were living in rented accommodation ourselves, paying approximately £1,900 per month (excluding bills) for a 2-bedroom side extension of the exact same house, while receiving around £1,650 per around 3 years initially and around £1,850 thereafter upon request for increament in rent.
This is not simply about money. It is about trust, transparency, morality, accountability, and humanity. I invite property link to publicly explain these figures, decisions, commissions, and actions so that future landlords can make informed decisions before placing their trust in your hands.... Read more
Landlord
5th Jun 2026 (13 days ago)
A 1
Nauman has been extremely helpful, professional, and efficient throughout the process. He consistently addresses any issues promptly and responds to emails and calls in a timely manner. His clear and reliable communication has made everything much smoother and stress-free.... Read more
5th Aug 2025 (10 mo. ago)
U Ali
They are very helpful and always carry out repairs promptly whenever something is broken they also provide letters to any other assistance without any delays.... Read more
5th Aug 2025 (10 mo. ago)
A Hales
Worst letting agent… manager is very rude.
The tenancy agreement was under my wife's name. Why should I give you fake review??... Read more
Tenant
12th Nov 2024 (1 year ago)
A Hussain
This is a very professional agency throughout. They listen and act upon suggestions as well as provide a good support and service. Thank you Hajrah for always being available and working well beyond office hours into putting your heart and soul into providing a good service.... Read more
10th Aug 2023 (2 years ago)
Nazerah
Great Estate Agents who endeavour to do the best for their clients. Friendly and ethical. Not sure about some of the other reviews but I’ve always found them to go the extra mile. Thank you to the entire team especially Nauman.... Read more
10th Aug 2023 (2 years ago)
R choudhury
Had the unfortunate luck of using this company as our agents to let our property based on recommendations from family member as these guys were meant to be practising. Suffice to say they were in fact the opposite, never kept to their words, didn’t increase rent and downright ignoring instructions to remove tenants. Kept saying they are waiting on x y z but nothing ever materialises. Do not use them! It cost us so much money in trying to remove them and the tenants and still not resolved!... Read more
Landlord
9th Aug 2023 (2 years ago)
S Ali
Rudest most arrogant agents ever. Wish I had read the reviews.... Read more
9th Aug 2023 (2 years ago)
M Amin
Worse experience from Numan Raja at property Link. Don’t use them unless you want torture and abuse. Unprofessional and greedy agents. Black Hardened hearts from repeated abusing tenants!!... Read more
Tenant
11th Apr 2023 (3 years ago)
H Raja
Very professional and friendly service. Trusted property management company in East London... Read more
15th Mar 2023 (3 years ago)
S Majid
Excellent knowledge of the market. Allowed me to achieve higher than market rent. Many thanks to Nauman and Irfan.... Read more
Landlord
18th Jan 2023 (3 years ago)
M Mujeebuddin
Unprofessional staff I have call for just inquire he is talking like I’m a bigger not a good behaviour. Very sad after being in uk London people speaking like this.
Totally unprofessional.... Read more
2nd Sep 2022 (3 years ago)
J Khan
The worst run agency in London. Poor customer service. Bunch of ????. Harroon is the worst owner in the history of any business. Never will do business with them again. Don't recommend them at all.Rude staff and pathetic service.... Read more
23rd Oct 2021 (4 years ago)
W PRO
Excellent people especially Mr. Nauman Raja, is a honest and humble person. I recommend everyone who especially searching for a genuine agency to stay in peace.... Read more
22nd Jul 2021 (4 years ago)
M Gabbay

beginning of our tenancy there were serious issues which were never addressed. Such as; flooding throughout the flat (which damaged both personal and work equipment), the front door lock ceasing to work as well as the balcony door, etc. All issues that were only prevalent after moving in. Property Link seems to be proactively trying to keep their role in the tenancy unclear in order to take advantage and not accept responsibility. While the property was marketed at above the average rental price in the area, this property did in fact not reflect that. In the unprecedented and unforgiving time of a global pandemic (COVID-19), Property Link took a proactive stance on keeping their best interests in check whilst simultaneously threatening us with damage to our credit scores if rent was not paid on time and in full.
Avoid these crooks at all cost, as dealing with either them or their questionably associated partners (MoveSmart) will lead to both financial and emotional distress.... Read more
Tenant
8th Oct 2020 (5 years ago)
A May
Absolutely awful service, was given a half built flat that required weeks of construction work from the start (not mentioned), flooded within a month and a whole array of other issues. Nauman Raja, along with his team of disillusioned cronies are rude, dishonest and almost satirical in how little they care for their clients. At the end of the tenancy they threatened to drag out our deposit repayment unless we paid them nearly £1000; which they suggested we do in cash to 'avoid further trouble'! Bunch of con artists, stay away at all costs.... Read more
Tenant
8th Oct 2020 (5 years ago)
M Patel
Advisor was helpful over the phone... Read more
11th Sep 2020 (5 years ago)
S K
They book appointments and dont bother showing up or calling you back.... Read more
6th Oct 2019 (6 years ago)
I Islam
Very impressed by the professionalism and service received in particular Mr Nauman Raja who was extremely helpful throughout and a genuinely nice person.... Read more
19th Sep 2018 (7 years ago)
A Muhsin
Property Link have been a pleasure to work with, their knowledge of the property market and legislation is astounding. I recommend them highly for anyone looking to buy, sell, rent or let out property.... Read more
3rd Jul 2018 (7 years ago)
Atif
Didn’t receive a great service. One thing they were clear was fees. Was at a property for 6 months, maintenance issue was never resolve had to leave due to this. Very unfair!!... Read more
Tenant
31st Oct 2017 (8 years ago)
M Arshad
Property Link has looked after my properties for over 25 years now. I find they are honest, trustworthy and reliable. Also their staff are very helpful and polite. I recommend anyone to deal with Property Link.
All the best in the future.... Read more
Landlord
28th Jul 2016 (9 years ago)
H Abdullah
Loved the service! As a first time customer for property link the staff was extremely friendly and help me out with the things I needed to know regarding the property. If this is your first time buying or renting a property I would definitely recommend this.... Read more
27th May 2015 (11 years ago)
R MUHAMMAD
We used Property Link to buy our first property. We received first class service and focused attention from Mr Nauman Raja. He went out of his way to make sure we are guided through the process and that the sale is being moved forward. He even assisted us in dealing with the solicitors. Despite some of the delays in the process ( due to lease extension) we were moved in really short time. The personal touch, attention to detail and down right honesty are the best qualities that you can expect from Mr Raja and the Property Link brand.... Read more
Buyer
12th Apr 2014 (12 years ago)
P Kaur
Has to be the worse service I have ever received from a letting agent. If I could give any landlords/tenants any advice, it would be DON'T USE PROPERTY LINK.... Read more
26th Feb 2013 (13 years ago)