From Start to Finish
Very impressive
The sale sales team under Luke was very professional and got us a sale.
Highly recommend Robert Luff & Co Worthing branch... Read more
Seller
13th Nov 2024 (13 weeks ago)
A Flach-Vandyke
We happily recommend this Estate Agent
All the Sales team and office manager Luke have been very professional and got us a sale secured
A big shout out to Jade as she helped to get us to the finish line !
We couldn’t have asked for a more supportive and pro active sales team!
10/10 from us
Thank you all !!
Angelika and Dave... Read more
Seller
13th Nov 2024 (13 weeks ago)
I found Luff & Co to be very professional and knowledgeable in the sale of my property. I was particularly impressed with the the lines of communication every step of the way. I would also like to thank Jade who did most of the work for her efforts. I did speak to and meet other members of the team who again most helpful. I have already recommend one of my friends to use Luff&Co when they put their property on the market.... Read more
Seller
7th Nov 2024 (14 weeks ago)
L Holmes
On initial valuation the team were extremely kind and passionate about our house. They listened to everything we had improved and made sure to emphasise this on viewings. It was refreshing to have an agency so dedicated and knowledgeable about a property they are selling. Due to failed onward purchases etc it took a bit longer to sell, they never gave up and even helped us find an amazing property. If you are looking to sell I would recommend them, they are all very knowledgeable in their field and when viewings take place I would recommend Jane to hold them as she could sell sand to the desert! They are great and once we have finished renovating our new home we will have them back to value just in case we fancy another go around. Thank you so much to Luke, Harvey, Jane, Jade, Dom, Max, Jack and all of the team who stuck with us!... Read more
Seller
29th Sep 2024 (20 weeks ago)
Very friendly, helpful staff. Always answered any queries efficiently.... Read more
Seller
7th Sep 2024 (23 weeks ago)
C Coach
My review is to complement Kelly who works on the lettings team.
I’ve rented from a number of agencies but she is probably the best agent who has helped me with a number of the usual renting issues and being very kind and supportive.
above all she’s very kind, helpful, positive and whenever i called the office she was lovely to me.
i’d highly recommend her to anyone who has any doubts about agencies.
I wish her all the best as there’s not many like her, thanks to all your support :)
Tom (previous tenant at ropetackle
shoreham )... Read more
Tenant
11th Jul 2024 (7 mo. ago)
C Farrell
Great estate agents. As first time buyers they helped us along the way and kept us informed through out, would recommend and will use in the future. Special mention to Max who was great... Read more
Buyer
11th Jul 2024 (7 mo. ago)
Very enthusiastic staff and plenty of communication, so far it’s been a very easy sale and would definitely recommend them.... Read more
Seller
13th Jun 2024 (8 mo. ago)
SlifeyMusic
If you're looking to overflow with anxiety, this is the place for you. Make sure you only call once! This branch is obscenely rude and intolerant towards a repeat call, even after 5 hours! Not to mention the lack of care for the property. Over several years, we recall only a single resolution in a sea of many many issues that are present even to this day. Its not good enough.
TLDR - Rude, intolerant, simply do not care.... Read more
Tenant
7th May 2024 (9 mo. ago)
C D
Very happy with my experience with Robert Luff. They were very professional, friendly and welcoming. Jade at the Worthing branch helped me throughout my purchase and always kept me updated on how things were progressing. I would recommend Robert Luff and will look forward to using them again in the future.... Read more
Buyer
16th Apr 2024 (9 mo. ago)
A Agopian
I cannot express how helpful and diligent Vanessa (the Sales Progression Manager - was in helping the vendor and myself (the purchaser) in ensuring that we reached a successful conclusion after so many setbacks!
Also tge rest of the team were so supportive in all the process!
Thank you would thoroughly recommend!... Read more
Buyer
8th Apr 2024 (10 mo. ago)
T BN11
Great guys, quick and easy sale in our process. Just a massive shout out to Jade on the progressions team, super in every way and always responsive to emails and chasing everything up for us. Thanks again Jade.... Read more
Seller
28th Mar 2024 (10 mo. ago)
S Chapman
After a difficult and prolonged buying process, I have to say I found Robert Luff to have acted proactively and professionally throughout. This in part enabled me to complete on a property 8 months after the original offer was accepted, which at times I didn't think would be possible. Thanks to Jack and Jade for there individual efforts.... Read more
Buyer
13th Mar 2024 (11 mo. ago)
R Adler
Such a good experience all round: got us more than any other agent we asked to quote said we would get (even in a tricky market); great photography and listing writing; smooth sales process, thanks to their sales progressor, Jade. Also bought my new home through them and found that side of thing great too. Cannot recommend enough.... Read more
Seller
13th Mar 2024 (11 mo. ago)
Val
We bought our property through Robert Luff recently . Harvey Bliss worked tirelessly to help us; he was enthusiastic, polite and patient. Nothing was too much trouble. Jade Clapham took over after the offer was accepted and she was equally professional and efficient. Thanks to the staff of Robert Luff & Co in Worthing... Read more
Buyer
19th Feb 2024 (11 mo. ago)
C May
Immensely grateful for the service provided by Robert Luff in purchasing my home at a very difficult time for me. They were professional, ever patient and extremely knowledgeable. I particularly would like to recommend Jayne, Henry and Max for their utmost dedication and commitment in the process. Very impressive! C Knowles... Read more
Buyer
17th Feb 2024 (11 mo. ago)
M Richards
Very good customer service, the whole team are very professional, friendly and you can easily contact them over the phone.
Jack, our negotiator at Worthing, has especially ensured that the whole selling (and buying) process has gone very well and that we have been informed as to what is happening. He even went in on his day off to check his emails, so we remained on course for our exchange and completion dates.
A big thank you to Jack and the whole team.... Read more
Seller
14th Feb 2024 (11 mo. ago)
M melsom
My mother and myself would like to take this opportunity to thank jade for the service she provided.
Jade went over and beyond her job role at Robert Luff.
We can even go as far as saying if it wasn't for Jade's persistent and 1st class customer service we wouldn't be where we are today.
Jade's customer service is 2nd to none, outstanding,just brilliant.
Will be recommending jade to family and friends
Thank you once again
Can you confirm that you have received this message
Just making sure jade receives the commendation she deserves ???
Angela Griffin
Marie Melsom
28 A'becket Gardens
BN13 2BW
Sent from Yahoo Mail on Android... Read more
6th Feb 2024 (1 year ago)
A Ecco
Pushy and invasive estate agent.... Read more
2nd Feb 2024 (1 year ago)
M Fisher

Our story covers the sale of a retirement apartment in Worthing. This is a very difficult market to sell in for a number of reasons. We inherited the McCarthy Stone property from my sister and after failing to sell with another agent came to Robert Luff on recommendation from a friend. Signing up with Mark and at a favourable rate was easily done.
Unfortunately we lost our first sale through the bereavement of our buyer following a fall, and our second sale fell through after seven months in the process because this buyer just decided to pull out. Finally we managed to get a sale that went to completion, for which we are extremely grateful.
So we were with Robert Luff for quite a period of time and they have always been helpful and efficient, doing their very best for us, but above all friendly.
I particularly want to thank Jade and Dom who were our Sales Progression team. Having them as mediators was so helpful and we felt that we always knew what was happening along the journey. However we must also thank the rest of the team in the office who were exemplary. Cheers guys!... Read more
Seller
30th Jan 2024 (1 year ago)
P davison
Jade and max and the whole team at the Worthing office were all excellent and very professional ,... Read more
11th Jan 2024 (1 year ago)
W Poppy

This agent is the type that has given state agents their bad reputation. They lack morality and will openly lie to buyers and vendors. They do not match potential buyers to the property but instead just get people through the door whether they are suited to the property or not. Their marketing is always the same and the open day is their standard approach, regardless of whether it's really the best approach. They charge low commission but tie you in to a 10-week lock in - pretty much any idiot can sell a house within 10 weeks. They simply love getting instructions and boast they have the most on the market but that's their pile it high, impersonal approach. Didn't work for us.
Please also be aware there are highly questionable reviews on here. The review from Susan Lee is highly dubious as is the one from Regan Hartigan. Susan used to work for Robert Luff as their sales progressor and Regan as a sales negotiator. Odd how they have noth recently left reviews despite the fact Susan lives near Bexhill and not Worthing.... Read more
21st Dec 2023 (1 year ago)
D Thompson
The after sale service carried out by Jade Chapman was first class, she went way beyond the extra mile.... Read more
Seller
23rd Nov 2023 (1 year ago)
A pleasure to instruct from beginning to end.... Read more
Seller
18th Nov 2023 (1 year ago)
M Petretta
Awaiting responses to several queries. I also enquired about a property last time I was looking and received no update/viewing/reply then too! Shame, as this day and age you'd think any business would bend over backwards to welcome your custom... Read more
10th Nov 2023 (1 year ago)
N Homewood
Firstly, Robert Luff are a joy to work with. A massive shout-out goes out to Jack McCarthy. I cannot express the exceptional professionalism and the amount of effort and time Jack put into the sale of my property. We went through various obstacles and Jack was there every moment working tirelessly to bring the sale to completion. Jack is not only a great member of your team, he is a breath of fresh-air he is an absolute pleasure to work with.... Read more
Seller
28th Oct 2023 (1 year ago)
P Mepham
I like to thank all staff at robert luff worthing for all the help given to buy our apparment especially Jade Chapman. And a big thank you to lancing office Natalie and James for all their hard work in helping us us with all the forms they will know want I mean. Again thanks to all pete and Jan Mepham.????... Read more
Buyer
2nd Oct 2023 (1 year ago)
N Jones
Jade was a pleasure to deal with when it came to getting our purchase completed, chasing up the difficult property seller and also the freeholder to get answers and required paperwork. Going back to our initial viewings, Jane was really friendly and personable, and the other members of the team we spoke with were professional and pleasant. Thanks for your work to get us moved, team.... Read more
Buyer
28th Sep 2023 (1 year ago)
Z Flack
We asked Robert Luff to sell our house because when we bought it they were the agents. I was so impressed as a buyer that I knew I would want them to sell for me.
I haven't been disappointed. Everyone has been attentive, focused, and I never felt they were cutting any corners. They gave good advice, and I would definitely recommend.
A particular mention for Jade, whose persistence and gentle but firm politeness undoubtedly kept the chain moving towards completion.
Big thanks for all your work behind the scenes.... Read more
Seller
19th Sep 2023 (1 year ago)
Z R
From start to finish, Robert Luff have been outstanding. Jade went above and beyond any call of duty, even getting involved in her days off in order to get everything done and dusted at the required times. Jane made all of our viewings an absolute pleasure, the quality of Chris’ photography was excellent and Max and Harvey did a great job of keeping their heads even when we seemed to be losing ours! I have never encountered such dedication and professionalism in the many house moves and estate agents that I have experienced in my life, and would unhesitatingly recommend Robert Luff and his entire team to anyone buying or selling in the area. Thank you to all of you ????... Read more
28th Aug 2023 (1 year ago)
S Lee
Thanks to the Robert Luff team, Mark, Jack, Vanessa, Jane and of course Luke. They valued my flat correctly, sold, progressed, handled viewings and managed it all brilliantly. When you need a job done then look no further. Thanks.... Read more
Seller
16th Aug 2023 (1 year ago)
J Stonebridge
We’ve just completed a house purchase in Worthing, and can’t recommend Robert Luff highly enough. Really impressed with the whole team, but we’re particularly indebted to Jade - for her patience, persistence, and tolerance (of my endless calls/emails!) There were plenty of challenges along the way, but Jade kept us sane (just about!) and got us over the line in the end.... Read more
Buyer
14th Aug 2023 (1 year ago)
R Hartigan
Robert Luff has done a wonderful job letting my flat. It was a daunting thought putting it on the market and renting whilst I’ve been away but Kelly has made it a smooth and easy process and always gets back to me quickly.... Read more
Landlord
31st Jul 2023 (1 year ago)
S Lucas
Max was fantastic through the whole process. Kept me up to date, gave some great advise and was overall very supportive. Having not moved house for over 22 years years I was very overwhelmed and I can not thank Max and the team enough.... Read more
29th Jul 2023 (1 year ago)
N Harlow
Jade was absolutely fantastic dealing with our first home purchase. She was friendly and professional, checking in on us, answering our questions, and even chasing updates from solicitors. We would highly recommend Jade if you are buying a property through Robert Luff! (Thank you Jade)... Read more
Buyer
4th Jul 2023 (1 year ago)
D3T
They were the only agents to have any business sense... Read more
2nd Jul 2023 (1 year ago)
M craig
David king from your Boxgrove office is amazing. Very good at his job. Very polite and courteous. We have viewed a few properties with goring and town offices. And not bought or sold but David has been very helpful with any questions I ask. Love him. Also Jane from town office. She is absolutely nuts love the way she interreacted with my granddaughters. Keep up good work guys... Read more
16th Jun 2023 (1 year ago)
Kate
Robert Luff & Co did a fabulous job in the recent sale of our flat from finding a buyer, to processing the sale through to successful completion which was hugely assisted by Jade. Her hard work, energy, patience and positive attitude is incredible. She has been an absolute pleasure to work with. In addition, everyone I have encountered when calling the Worthing office, or met in person has been friendly, professional and welcoming. Highly recommended.... Read more
Seller
30th May 2023 (1 year ago)
J Hammond
Slow at responding, sends inexperienced youths to show you around places not knowing any answers to any questions. This is based on letting experience.... Read more
Landlord
12th May 2023 (1 year ago)
H McBurney
I went with my dad to view some apartments. The lady who was with us ( forgot her name) made us feel so comfortable about it. She allowed us to express our opinions on the flats. And we were thrilled all the way through.... Read more
9th Apr 2023 (1 year ago)
D O'brien
Very happy with the service from Robert luff , Worthing. Jade Clapham was our negotiator and go to person for everything. Very effective and efficient. Good communication through out. Bottom line , my Mum's house sold and we are happy with the outcome.... Read more
Seller
6th Apr 2023 (1 year ago)
E Jackson
After a bit of a bumpy start trying to sell my late father's flat, I was so so relieved to be handed over to Jade, as our Sales Progression contact, who was an absolute star. I could not fault the service she provided us, in terms of her commitment, her tenacity, her professionalism and her humour! She kept me sane throughout what was a particularly stressful process (it took over 7 months from offer to completion - due to total incompetence on the part of the solicitors!) by regular updates and continuously chasing progress. We would never have completed without her help.... as she even continued pushing on our behalf even whilst on holiday! Robert Luff - you have an absolutely gem in Jade :-)... Read more
Seller
4th Apr 2023 (1 year ago)
L Latham
Jane was absolutely brilliant at our viewing today. She was really helpful, had great advice and some brilliant suggestions, to help us consider our options with the house we were viewing. She was really knowledgeable, answered all our questions and made us feel really at ease, and was really friendly. She’s a great asset to Robert Buff.... Read more
3rd Apr 2023 (1 year ago)
L Goodall
Absolutely amazing. Jade is, dedicated, knowledgeable, friendly and very very helpful. Without her I'd never have sold my property especially after the chain broke just before exchange. Brilliant. Thank you Jade and your team around you from Linda... Read more
Seller
28th Mar 2023 (1 year ago)
L Burgess
Fantastic team. Jade was the driving force in the whole chain to get it to exchange and completion, I imagine we’d still be waiting now if not for her persistence. Can’t thank her enough for making it happen!... Read more
6th Mar 2023 (1 year ago)
K Lyons
I cannot fault Jade and Robert Luff. They have been exceptional in attention and very thorough. They really DO go that extra mile !! I always have used them and always will. A brilliant first class service.... Read more
27th Feb 2023 (1 year ago)
S Kendall
I would definitely use Robert Luff again. The service provided was excellent. A totally supportive team in Hove who guided the sale of our flat. With special thanks to Jade from the progression team who was exceptional in her communication and a driving force to completion.... Read more
Seller
5th Feb 2023 (2 years ago)
H Paton
Jade Clapham from Robert Luff has been brilliant with the sale of our flat I would highly recommend.... Read more
Seller
28th Jan 2023 (2 years ago)
M Procter

The whole team at Robert Luff were really professional and gave great advice from the outset. We couldn't have asked for a better sales team. They promoted and sold our house to buyers by really bringing out the best features of our property and made us feel like they were really working on our behalf. The team has very strong communication skills and they always listened too. Both supportive and friendly in such a stressful process.
We were given great advice on how to deal with the offers on our property and great awareness of the market.
Our brochure looked fantastic and a brilliant photographer with attention to detail, every agent had a copy of our spec when showing our house and were very knowledgeable about our house.
Our sales progression assistant Jade was fantastic and kept us fully updated. Her links with the other solicitors and buyers in the chain was invaluable and the whole process would have taken a lot longer without her. Jade is very knowledgable and organised. A lovely lady too.... Read more
Seller
17th Jan 2023 (2 years ago)
H clark
My case was handled by Jade Clapham and as a first time buyer perhaps I don't have the greatest frame of reference, but she was absolutely fantastic! Amazingly devoted and kept me laughing through the whole thing which was definitely needed - we had some delays from the seller's solicitors which was completely outside our control but Jade kept positive throughout. She really went the extra mile for us with daily check-ins leading up to exchange to make sure we were all on track.
I'd definitely recommend Robert Luff for this exciting journey.
Harriet... Read more
Buyer
4th Jan 2023 (2 years ago)
P Wright
Thank you so much to the Team in Tarring. Efficient & friendly. Cannot think of a better team to work with.... Read more
4th Jan 2023 (2 years ago)
M Fitness
Luke Mills helped us find our forever home! Not only was he extremely professional but the service be provided was outstanding. We always new what was happening next and timeframes were kept! Couldn’t recommend more highly!... Read more
Buyer
24th Nov 2022 (2 years ago)
K Trickitt
I really, truly cannot praise the staff at Robert Luff enough. We did not have the easiest journey, selling our property and buying our new home, with lots of unexpected hurdles. However, every member of the Robert Luff team kept a cool and positive head, and got us through the process.
I have to say a special thank you to Sue, she very much went above and beyond for us. The communication was fantastic, so much so, I think she must had have me on speed dial!
We are so happy (and grateful!) That we chose Robert Luff to buy/sell through.... Read more
Seller
21st Nov 2022 (2 years ago)
K adrain
Robert Luff have been brilliant! They helped me let out my flat in Worthing for years, and were so helpful in explaining everything and helping me with any issues that arose. When I sold my flat with them, the lettings team were still exceptionally helpful in getting everything sorted and assisting with my last tenant. All the staff here are polite and efficient. I feel like they all really know what they are doing and offer great advice from knowledge and experience. My stand out staff member was Susan Lee, who looked after me through my sales progression. She was absolutely on top of Everything and always knew what was going on, gave brilliant advice and helped me all the way through the sale. She kept my sanity and stress levels in check, I can't thank her enough!... Read more
Seller
23rd Oct 2022 (2 years ago)
A Smith
Really lovely experience dealing with Susan Lee - she's great!... Read more
17th Oct 2022 (2 years ago)
A Godber
Cannot recommend Robert Luff highly enough. From start to finish they had our backs and we were incredibly well taken care of throughout the entire process. Huge thanks especially to the wonderful Sue who always kept us sane! Don't look any further than Robert Luff.... Read more
11th Oct 2022 (2 years ago)
J Groves
We had Susan Lee manage our purchase and simply put she is amazing. Through the whole process she was on top of every little detail and nothing was too much trouble. She went totally above and beyond for us. A total asset. I've dealt with Robert Luff a couple of times now and they are outstanding.... Read more
Buyer
4th Oct 2022 (2 years ago)
A Vincent
Excellent Service... Read more
2nd Oct 2022 (2 years ago)
D Johnson
Buying our home had its complications, solicitors...Grrrrrr!!!! But Susan Lee kept me sane! If it wasn't for her fab communication, I would have gone mad through the stress. But we're in our new home now with lots to do, But Happy!
Thankyou to the Team but Especially Susan... Read more
Buyer
26th Sep 2022 (2 years ago)
D Cleaver
We decided to go through Robert Luff to sell our Flat and we have not been disappointed!
They have been extremely helpful throughout the entire process and are always at hand to answer any questions you may have.
Phil from the Hove Branch was excellent with putting our Flat up for sale and organising the viewings, along with some great advice throughout the process.
He gave us multiple options on price points to help with our needs.
They created an amazing advert online and also provided a great photographer who took a wide range of photos of our Flat to advertise online.
Our exchange was down to the wire and Jade was constantly on the case chasing the end client and solicitors to ensure everything went through, which it did at the very last minute!
She was also on on hand to assist with the exchange on her Birthday, that's dedication!
Would highly recommend Robert Luff to anyone thinking about selling their property, great service and amazing staff!... Read more
Seller
26th Sep 2022 (2 years ago)
M Badoni

I am afraid but I am actually quite disappointed with this agency now, although I wrote a nice review soon after the completion, once I have actually collected the key and went to the flat, I tried to contact the agency again as I needed to know few things from the ex-owner about the flat, but they never came back to me and it has been a month now! Once the completion was done, they completed ignored me! The flat was left with rubbish and disgustedly dirty, the shower was not working and they left a completely broken big wardrobe that I had to have it removed and pay for it. I emailed the agency and kindly asked to forward my questions about the shower, the wardrobe and the rubbish to be removed, to the ex-owners and my feedback on the disgusting state they left the flat, but no one came back to me at all!! PLEASE NOTE, the contract states: “Unless stated otherwise, the seller will be responsible for ensuring that all rubbish is removed from the property (including form the loft, garden, outbuildings, garages and sheds) and that the property is left in a reasonably clean and tidy condition”. It is true that they are all nice during the purchase and then once they have been paid, they no longer care about customers!... Read more
Buyer
31st Aug 2022 (2 years ago)
L Palmer
The whole team at Robert Luff have been a pleasure to deal with and we are extremely grateful to them for all their help, dedication and support throughout the whole process. They have provided us with a fantastic service, taking the time to understand our personal requirements and being proactive and encouraging at all times. A special thank you to Sue Lee, in Sales Progression, who has guided us through the tricky twists and turns with dedication and a sense of humour that has kept us smiling. Thank you to all of you – it has been an absolute pleasure working with you and we will recommend you to everyone!... Read more
22nd Aug 2022 (2 years ago)
S Gauss

Recently bought a house with Robert Luff & Co and have made our move from London to the Sussex coast.
We actually viewed more than one property with them and whilst one was a whirlwind 15mins due to it being an open day, the house we bought we actually had a really lovely extended time in the property viewing it. Sally-Ann showed us around and was very friendly and super engaging in terms of sharing ideas and suggestions with us as we pondered over things we might like to do to the property. It happened to be the underdog of houses we saw that day (prior to viewings!) yet turned out to be 'the one' for us. I've no doubt that that extra time in the property and good service helped contribute.
The conveyancing process, like most, had its hiccups and dramas, though more so with our sale than this purchase. However, all throughout I had the biggest laugh with Sue (Sales Progression) every time I was on the phone to her. Her friendliness, customer service, and ability to boot people up the backsides when necessary was all-round brilliant. Absolutely made for her job! We can't really thank her enough for taking that stress off us and ensuring those that needed to act, acted fast.
Would recommend this estate agent.... Read more
Buyer
17th Aug 2022 (2 years ago)
R Meighan
By far the easiest estate agents in Worthing to deal with. Sue has been amazing from start to finish providing me with updates and really neutralising any negative situation in an instant.
Unfortunately Robert Luff & Co weren't the start and finish of the chain otherwise this would have been even easier.
Cannot recommend them enough to anyone.
Thank you!... Read more
12th Aug 2022 (2 years ago)
J ELSMORE
Natalie was top drawer. I viewed a property with Natalie. We have had our offer accepted. James called to let us know the good news. Would recommend this agent. Thank You... Read more
Buyer
3rd Aug 2022 (2 years ago)
D Bull
From the pricing of the house (done directly by Robert Luff himself) through to the front of house staff and to Sue who sorted out the move itself, the service was great and everyone was super nice and friendly. Sue went above and beyond to solve problems with the chain and was always a pleasure to speak to. Can't talk highly enough about this great local firm. Highly recommend.... Read more
Seller
21st Jul 2022 (2 years ago)
L Hanna
The team at Robert Luff in Worthing have been the most helpful and friendly team that I have come across! I can’t thank them enough for selling our flat that we have been trying to sell for over a year! The sales manager continued to chase up solicitors to make sure everything has be completed for us, and made sure that we received everything we needed in the end! The team were easily to get in contact with and are always on the end of the phone or email!
We couldn’t have done it with them!
Thank you again! Especially Sue, the sales progression manager! Xxxx... Read more
7th Jul 2022 (2 years ago)
M Kennedy
Brilliant service from Robert Luff & Co in selling my property. I found them professional and easy to deal with, and their helpful and proactive approach made it all less stressful than previous property transactions I've had. Special thanks to Susan Lee, who handled the sale progression with commitment, efficiency, and a few laughs along the way too...she made it look easy, which it definitely is not!... Read more
5th Jul 2022 (2 years ago)
W Gander
It has been a pleasure dealing with Robert Luft and Sue Lee our Sales Progression agent has been just a marvel, her clam and professional approach certainly helped in the 10 months it has taken to finally sell.
A massive thankyou for all the hard work you have done on our behalf.
Highly recommend Robert Luff, so efficient and committed.... Read more
15th Jun 2022 (2 years ago)
K Sanders-Fox
Robert Luff have looked after my flat which was rented out. They have been very easy to deal with and have down an excellent job.
I have just sold the flat through Robert Luff and seemed to be stuck between two sets of Solicitors making little progress. My sanity was kept by the magnificent Susan Lee who seemed to be the only one who could make things happen. I thank her for her ability to get things done... Read more
Seller
10th Jun 2022 (2 years ago)
H Godfrey
Robert Luff Staff are the best professional team in selling properties!
A big thank you to Lynn in admin that put up with me in and out of the office, she was happy to print off paperwork etc, nothing was too much bother, she is excellent at her job, a real sweetie.
I cannot fault Robert Luff and wouldn’t hesitate to buy or sell through them again, it was a real pleasure in a business that can be so incredibly stressful. Thank you!!!... Read more
Seller
6th Jun 2022 (2 years ago)
E Blythe
We were very well looked after by Robert Luff and particularly by Susan Lee, our Sales Progression agent, who was always communicative, helpful, reassuring and pro-active during the sometimes stressful process of buying our home. We had a less positive experience of our solicitors - Eric Smith. This is the firm that was recommended to us by Robert Luff and we used them because it seemed simplest, but I would recommend doing some research and using a different firm, as we found them to be pretty disorganised and unresponsive. Overall though, a very positive experience of Robert Luff - and thank you Sue!... Read more
Buyer
1st Jun 2022 (2 years ago)
T Road
Vile.... Read more
31st May 2022 (2 years ago)
M Kayi
They never pick up the phone and don't respond. they don't answer e-mails, how can we reach you, how can we rent a house !!??... Read more
21st May 2022 (2 years ago)
N Kopmels
We've had a good experience selling our property with Robert Luff. The process was relatively painless and easy and we received continual support from Susan Lee in the Sales Progression Team. She has been wonderful in supporting us throughout the whole process, helping us to answer tricky questions, clarifying information and keeping our spirits up when it felt like we were waiting around for things to happen from the buying party. Thank you so much, it has been a pleasure to email back and forth with you and speak with you during the past few months! You're a star : )... Read more
Seller
12th May 2022 (2 years ago)
A S
Very disinterested in selling my flat and poor communication.... Read more
Seller
10th May 2022 (2 years ago)
R Parker
Robert luff & Co took our house to market in a rush as we desperately wanted to buy a house we’d seen, within a week we had our open day and sold for over the asking price, a value higher than 3 other agents gave us, Robert and his team have been super professional throughout nothing has been to much to ask and I can’t recommend these guys highly enough, if you are thinking of selling definitely use Robert Luff you wont be disappointed.... Read more
Seller
7th May 2022 (2 years ago)
J Gardiner
Couldn’t be happier with Robert Luff . Thanks very much for your help with everything.... Read more
4th May 2022 (2 years ago)
M Mahoney
The whole experience of dealing with the team at Robert Luff has been a real pleasure, from the start to the end of the process.
I said very early on that they are undoubtedly a beacon for great estate agents and as we went through the process - which began in August 2021! They managed our expectations perfectly and performed over and above as a team. I do however have to single out one person who 'took us over the line' and that was Sue Lee who made us feel like we were her only client.
Thank you all very much
Mark and Melanie... Read more
23rd Apr 2022 (2 years ago)
D McHugh
Susan Lee dealt with the sale of our property with calm efficiency and was always available to deal with any questions. All went smoothly and I would highly recommend her and her company.... Read more
Seller
8th Apr 2022 (2 years ago)
M Fisher
A very trustworthy estate agents with excellent customer service. Toby is extremely polite and always dealt with my rental queries quickly, highly recommended.... Read more
Tenant
3rd Apr 2022 (2 years ago)
Sue from Robert Luff is an ANGEL. We have had the most horrendous time trying to sell our flat (as well as buying a house) and she has been SO understanding and helpful throughout. Nothing is ever too much trouble, she gave us her mobile number to contact her after office hours and she was always there for me to have an absolute rant and a moan too. Especially this week when she had some really stressful personal stuff going on at home, she was still there to ralley around us and make us feel that much better. I would 100% recommend Robert luff just because of Sue alone, I don’t know what we would have done without her. Gutted she wasn’t in the office today because I can’t wait to give her a big cuddle and a bottle of prosecco. Thanks Sue! Thanks RL! From Charlotte & Phil... Read more
Seller
31st Mar 2022 (2 years ago)
J Brown
The whole team at Robert Luff have been absolutely brilliant. Always reliable, efficient, polite and professional. Thank you all so much. Particular thanks to Sue who has been calm, helpful, soothing and kept me sane. She has gone out of her way to help and we appreciate it very much. Thank you so much Sue.... Read more
28th Mar 2022 (2 years ago)
A Toerien
The Robert Luff & Co lettings team in Worthing have been nothing short of excellent and I would not hesitate to recommend using them.
Kelly especially has been a Fantastic agent to deal with. She has been so helpful, responsive and understanding throughout my tenancy, a real professional who is willing to go the extra mile!... Read more
Tenant
16th Mar 2022 (2 years ago)
M Casebow
We would highly recommend the team at Robert Luff, they were professional & efficient throughout the whole sales process. Selling your house is very stressful, having their expertise alleviated this. Special thanks to Mark, Jane, Tom, Regan, Harvey, Lynn, Chris and especially to Scott and to Susan - what a great Team!... Read more
Seller
4th Mar 2022 (2 years ago)
R South
I cannot say how happy we were with Robert Luff and especially Sue. She was the most amazing move manager and supported us every step of the way. She made us feel like this was her move too and as a first time buyer she was professional and invested in us and our purchase. Thank you Sue and Robert Luff!... Read more
Buyer
3rd Mar 2022 (2 years ago)
P Stephens
I don't actually think I would have sold my flat if it wasn't for the help of Sue. I've never known so many issues from the solicitors but Sue kept me calm and focused through this rather stressful period. I'd definitely recommend Robert Luff and their excellent team.... Read more
Seller
20th Feb 2022 (2 years ago)
J funnell
Kelly Johnson has been my point of contact during my tenancy, and I have to say she has been amazing. She has gone above and beyond to help me and keep me updated with the progress of things that have been going on and I cannot thank her enough. THANK YOU KELLY!!... Read more
Tenant
2nd Feb 2022 (3 years ago)
J Regan
Great service from Robert Luff - particularly Susan Lee in the sales progression team who was a great support during a stressful time. She was so professional when communicating with some difficult stakeholders in Gravesend; always reassuring me and my buyer. Would highly recommend!... Read more
Seller
20th Dec 2021 (3 years ago)
G Eiselt
Sold my flat in no time.
I really enjoyed working with Scott and Sue.
Scott as sale negotiator found ideal buyer only week after I put my flat on the market.
Sue was wonderful sales progressor. I had some hard times with solicitors and so did apparently have my buyer. Sue was following this up through and with her lovely smile and friendly approach we’ve got it to final stage.
If you’re looking to do some real estate transactions in Worthing, definitely get in touch with these guys.... Read more
Seller
17th Dec 2021 (3 years ago)
B carroll
These guys are really good. Reasonable, responsive and caring. I recommend them 100%.... Read more
16th Dec 2021 (3 years ago)
cxthompson
Very efficient and kept in good contact.... Read more
28th Nov 2021 (3 years ago)
S Hannaway
Susan Lee from the Sales Progression Team at Guildbourne Centre was a great support through a very stressful time, constantly at the end of the phone and resolving any issues that I had. Without her brilliant liaising skills and her ability to calm me down when things got tough, I don`t think I would have ever seen the light at the end of the tunnel. Definitely the person you want fighting your corner.... Read more
23rd Nov 2021 (3 years ago)
L Bernath
Good agents to rent through any time any problems things get sorted straight away... Read more
Tenant
23rd Nov 2021 (3 years ago)
N Carrett
Robert Luff sold my mum's house for my brothers and I when she passed away. We had a very challenging process involving four parties at our end and a house that required a lot of activity to get ready for sale. Sue was great in tying up loose ends, signposting us to solutions when needed and keeping the whole thing on track. Very polite, professional and efficient.... Read more
Seller
23rd Nov 2021 (3 years ago)
C Grimwade
Our experience was quite mixed - the sale itself was a bit hit and miss, with buyer vetting not as efficient as would be expected, agents late or even absent from viewing appointments - so I think there needs to be some improvements with their processes and communications.
Most of the agents were good once on site (Jane was especially good) and in showing buyers around, and I would like to particularly praise the sales progression agent (Susan) once a sale had been agreed, with very good communication and chasing of any issues.... Read more
Seller
18th Nov 2021 (3 years ago)
C Davis
The various Robert Luff staff involved in the sale of my flat were professional and a pleasure to deal with. They provided good analysis and advice on the offers received and were particularly good and tenacious following up from accepted offer to final completion despite hurdles. I would definitely use Robert Luff again.... Read more
Seller
6th Nov 2021 (3 years ago)
K Cleaver
I live a few hours away from a flat I used Robert Luff to sell. Since the very first meeting they were great and responsive to my needs: from getting the contract finalized and keys made at the start to collecting my post and meter readings on completion. They found a buyer in a very reasonable timeframe in a market where flats were not exactly flying off the shelves. In particular shouts go out to Susan Lee for helping my sale across the finish line despite issues from the buying and selling solicitors.... Read more
Seller
4th Nov 2021 (3 years ago)
E Zago
I recently purchased a property through Robert Luff in Worthing. I had such great experience with Sue being very proactive, responsive and always willing to help. Jane has been amazing too btw :) With such a brilliant and honest service, I'm now using them to let the property out and Dan has just the same great level of willingness to help. Amazing team!... Read more
Buyer
3rd Nov 2021 (3 years ago)
P Beale
I cannot praise Robert Luff & Co enough for the handling of our sale. We had trouble initially selling our property and Robert Luff had us sold in a week! Sales progression kept us constantly up to date with the sale and gave nudges where needed to get us over the line promptly.
Huge thank you to Scott in sales and Sue in sales progression who made the whole process a pleasant experience!... Read more
Seller
26th Oct 2021 (3 years ago)
D Bates
Sue was absolutely amazing, tirelessly dealing with problems and last minute glitches and communicating with all parties involved in the chain. Nothing was too much trouble and her calm manner and 'can do' attitude gave us confidence in the whole process.... Read more
12th Oct 2021 (3 years ago)
N BERG
Shout out to Dan he took the time to explain all the relevant information I needed and even though it was a busy Saturday afternoon, never rushed me by or became impatient in anyway a true asset to your company Robert Luff.... Read more
6th Oct 2021 (3 years ago)
T Gilmour
From beginning to end Robert Luff were excellent, from locating the property to completion and hitting the stamp duty exemption target (by 3 minutes) Sales progression is a separate entity and means focus on helping you purchase your property is just an email away. Our contact Sue, was amazing. Ending up with a nice welcome pack when we picked up the keys.... Read more
Buyer
1st Oct 2021 (3 years ago)
D Brunton
What a team! Really helped with the sale of my flat. Great communication from everyone at Robert Luff and Dom in particular helped keep communication and transaction flowing.... Read more
Seller
30th Sep 2021 (3 years ago)
WilliamA
Excellent service from Robert Luff especially from Kelly Johnson who found us a place exactly what we wanted to rent
I cannot speak highly enough of the help she gave us in finding the exact Flat we wanted
Would highly recommend
Bill Avery... Read more
Tenant
16th Aug 2021 (3 years ago)
P Hawksworth
Initial service was very good, but one of the directors rather let the side down with his ‘I'll be in touch pitch’. Thankfully it was rescued by Luke and Dom with the sale.... Read more
Seller
10th Aug 2021 (3 years ago)
K Garratt
Despite our sale process being extremely long and difficult, Dom was always there to answer all of our questions and reassure us when things seemed bleak. And most importantly, he was able to get us to the point we are now, we sold our property and have keys in hand for our dream place. Thanks Dom ????... Read more
Seller
6th Aug 2021 (3 years ago)
S Cook
We recently sold our house through Rob Luff estate agency. Every member of staff we dealt with were helpful and professional. I cannot thank Dom from the sales progression team enough for all of his hard work to ensure that our sale went through smoothly. Dom was always available on the phone day and night to answer queries, reassure us and sort out any issues we had with our property chain. He went above and beyond to help us. Thank you so much Dom.... Read more
Seller
6th Jul 2021 (3 years ago)
R Allinson
Luke and Dom at the Worthing Branch of Robert Luff, were excellent, always on hand and helped us through the buying process. Dom especially went the extra mile when offering to drive to move around contracts, quickly so that we would make the stamp duty exemption deadline!! Great little welcome pack too! Thanks all, would highly recommend. .... Read more
Buyer
6th Jul 2021 (3 years ago)
L Perez
Able to sell my flat through RL which was not possible via other local agents in Worthing.
Dom from sales progression was also incredibly helpful in getting the sale over the line when conveying started to drag
Would 100% recommend over other local agencies... Read more
Seller
7th Jun 2021 (3 years ago)
L Mills
Just spoke with Kelly in lettings, brilliant service, very friendly and easy to deal with. Would thoroughly reccomend them if you are looking for a rental property.... Read more
24th May 2021 (3 years ago)
T Cranenburgh
I was looking for a speedy purchase, Richard and the team where very accommodating always on hand to push the purchase through we managed to complete a purchase in 4 weeks - Very happy :-)... Read more
Buyer
24th May 2021 (3 years ago)
N Holderness
Big shout out to Richard Wetherell at Robert Luff who used his years of experience and common sense to get a difficult sale through. Getting an Offer is the easy part of a sale, it is the aftercare that matters.... Read more
Seller
20th May 2021 (3 years ago)
H Stakim
Robert Luff provided amazing support throughout buying our first home. They were very quick to respond, enthusiastic and amazing all round. James and Dom were incredible from start to finish and made our first experience so easy. Thank you so much! Would definitely recommend!... Read more
Buyer
18th May 2021 (3 years ago)
A Hilson
I remember what I like about estate agents now...
Robert Luff refused to give me an appointment to view because I wouldn't take Saturday off work. This was after failing to answer my email for over a week. They then laughed at me down the phone and said I would find it very difficult to buy anywhere if I couldn't view on a Saturday. No worries, I have appointments elsewhere, but if you're selling with them, know they are not giving the best service to your potential buyers... Read more
Buyer
17th May 2021 (3 years ago)
A Melbert
Lauren has been excellent, her responsiveness & enthusiasm when trying to secure the letting and for any queries since cannot be faulted ????... Read more
Landlord
11th May 2021 (3 years ago)
C Rudge
Lauren has been fantastic during our move to Worthing! No query was too small and she made us feel a lot less stressed in all aspects of moving! Would highly recommend Robert Luff and especially Lauren for property hunting... Read more
11th May 2021 (3 years ago)
R Sewiha
It was amazing and good quality of service. Lauren she was really helpful through this rent and very professional. Thank you so much Lauren for your hardworking even in the lockdown Really appreciate it. Highly recommended to rent out your property.... Read more
Landlord
10th May 2021 (3 years ago)
S Cook
Lauren Carlton at RL has been extremely professional and responsive. She has always responded to any query or issue I have had and has kept me posted as to progress and resolution. I would recommend Lauren and RL to any other potential clients... Read more
10th May 2021 (3 years ago)
T linzey
Lauren has helped guide me through this difficult transaction of moving home
Very helpful always on the end of the phone when I needed support or advice making this move smooth and enjoyable
Always friendly and professional
Thank you very much... Read more
10th May 2021 (3 years ago)
L Bradford
Lettings Manager Lauren C has been a dream to work with. I 100% chose Robert Luff as my lettings agency based on Lauren's help and guidance through the lettings process. Professional, courteous, knowledgeable and willing to help with even the smallest details, I couldn't ask for more.... Read more
Landlord
8th May 2021 (3 years ago)
J Downes
We recently had to go through the difficult process of selling my late Mother's property and found all the team at Robert Luff friendly, very responsive and professional. Although our sale overall proved to be far from straight forward for various reasons, particular thanks goes to Richard who's help in the interim was invaluable.... Read more
Seller
5th May 2021 (3 years ago)
L Taylor
Fast efficient service and dedicated to getting the best price possible for my sale. Richard handled the progress of the sale and is clearly an experienced agent - honest and quick responses, he felt like a safe pair of hands for the transaction.... Read more
Seller
5th May 2021 (3 years ago)
L Ashby
Despite phoning about viewing a flat and leaving 2 different phone numbers no-one got back to me. I see the flat is still being advertised maybe this may be one of the reasons... Read more
2nd May 2021 (3 years ago)
B Farr
Great service, always helpful. Thanks for getting us over the line.... Read more
22nd Apr 2021 (3 years ago)
A NON
After a shaky start with another estate agent , we were recommended to try Robert Luff and are so glad we did . Adam came round , was very professional and immediately sprung in to action , like he was on a mission . The viewings and ultimately an offer soon followed . Thereafter we were handed over to Dom , on their sales progression team . He was excellent in handling all the communications between us , our buyers and the solicitors etc and was always quick to reply . We are now in our new home and are very happy to give Robert Luff 5 stars for their service from start to finish . Gerard & Patricia... Read more
Seller
8th Apr 2021 (3 years ago)
K Churcher
Professional service , would highly recommend
Our house was sold after one viewing and within a week which was amazing as our house was quite unique . Dom the sales progression manager was invaluable and negotiated us though a risky glitch in our chain and was calm and kind when things were tough . We still completed on time even though we had to change the house we buying at an advanced stage in our sale .I Would just say they are are full on with the pressure.. a little too much at times but that’s the job I guess! All in all I would recommend Robert luff ... if you want to get your house sold fast these are your guys !... Read more
Seller
8th Apr 2021 (3 years ago)
G Dunn
We were very pleased with Robert Luff during our recent house purchase. The stsff were responsive and professional and, in particular, Dom was a real gem.... Read more
Buyer
7th Apr 2021 (3 years ago)
M Lofty
Very good, we completed within 10 weeks, particularly pleased with the 'sales progression manager', a great idea. We have dealt with several agents in worthing in the past few years and these were by a long way the best. Highly Recommended.... Read more
Seller
6th Apr 2021 (3 years ago)
J Crichton
I found all the staff at Robert Luff Worthing professional at all times.
I would like to thank Rob and Harley for all their help and guidance especially after I lost my buyer. Also to say thank you to Jane who did most of the viewings with upmost professionalism and after my sale had fallen through she managed to get it sold with her enthusiasm and charm. Luke worked hard to get me the right sale and Dom was on the case and ringing me most days with updates and chasing the chain to get me to the end result and sell my house so I could move on. I would like to say a big thank you to all of you at Robert Luff Worthing who I came into contact with during this somewhat stressful process but you all made it easier for me to deal with. Thank you again.... Read more
Seller
29th Mar 2021 (3 years ago)
S Pennington
This is the first time we have rented out our property but felt that Robert Luff were efficient and sensitive to our needs as a new landlord right from the start.
Lauren Carlton was professional, knowledgeable, friendly and very responsive to all our questions - a pleasure to deal with!... Read more
Landlord
29th Mar 2021 (3 years ago)
B b
Dom and all of the staff from Robert Luff that we dealt with during our house purchase were great. Friendly, responsive, efficient, and helpful. A pleasure to deal with. Thank you all.... Read more
Buyer
25th Mar 2021 (3 years ago)
R Piggott
Robert Luff were superb. Great service and communication! I would highly recommend their services and will certainly use them again in the future. Thank you to all the staff but in particular Richard, Adam and Luke.... Read more
16th Mar 2021 (3 years ago)
J Ponto
Richard kept his cool and aided delicate negotiations after our first buyer suddenly pulled out. We had another offer within a week and he keep the sale on track throughout the process, despite us having a very complicated chain. We are now enjoying our new house and thank him for his commitment to our exchange and completion.... Read more
Seller
16th Mar 2021 (3 years ago)
professional good... Read more
Seller
11th Mar 2021 (3 years ago)
D Alekna
Quickly found a buyer and lead well throughout the process with good communication.... Read more
Seller
8th Mar 2021 (3 years ago)
A Western
I would like to thank Richard and his colleagues for their support in selling our property. Throughout the whole process they kept us informed and responded quickly to any questions we had. We have used them to sell a property before and would not hesitate to use them again... Read more
Seller
4th Mar 2021 (3 years ago)
I Boyd
Lauren is a delightful person - you can 'hear' her smile in her voice. She is very efficient and professional - emailing me promptly with answers to my questions. She is friendly and polite at all times. Nothing ever seems too much trouble. She has made renting a property (which I have not done for over 50 years) so easy. She is a credit to Robert Luff & Co. Thank you Lauren... Read more
Tenant
4th Mar 2021 (3 years ago)
S Moyes
This is the first time i've rented a property through a company and Lauren has made the whole process so easy. She has been so lovely to communicate with and any questions I've had have been answered straight away. I can't wait to have my own little place and know that there is someone friendly looking after it all. Thanks so much!... Read more
Tenant
3rd Mar 2021 (3 years ago)
R Clark
Lauren was great to work with. Everything done expeditiously and correctly. Easiest move i've had moving into a rental. Thank you Lauren.... Read more
Tenant
23rd Feb 2021 (3 years ago)
C Rose
We were extremely happy with a very efficient and professional service. Lauren Carlton was helpful and very responsive from start to finish, all in all it was a very easy process. We would definitely use again and would highly recommended to family and friends.... Read more
23rd Feb 2021 (3 years ago)
Z Lam
I am very appreciate for the fast efficient professional service. We am happy that Lauren Carlton was excellent. She kept making the process as smooth as possible. Cannot recommended her highly enough. Would happily use again.... Read more
22nd Feb 2021 (3 years ago)
M Guirguis
The best support and service I have seen since I came to uk , they helped me rent my first flat here during this difficult times . I have had the pleasure to be assisted with Lauren who kept me up to date with everything and was patient enough to explain every step of the way . She answered my emails promptly and even helped me to contact the tenants for furniture and stuff . She understood my concerns and was really supportive.
Thank you so much for your help and hope this continues .
Very happy with the service , highly recommend this agency .... Read more
Tenant
18th Feb 2021 (3 years ago)
L Walby
We have this week had Lauren Carlton handle the changeover of tenants in our flat and have nothing but praise for the friendly, easy, efficient way she has communicated with us and made sure all has gone smoothly as always.
To have the security of Robert Luff and their brilliant team as agents for us, means we can get on with our busy lives knowing all is in hand.
Thank you Lauren... Read more
Landlord
18th Feb 2021 (3 years ago)
J O'Hara
We moved in to our property through Robert Luff and couldn't fault anything. Professional, kind and couldn't do enough for you. Very impressed.... Read more
17th Feb 2021 (3 years ago)
L May
It wasn’t fast and it wasn’t easy but in these extra difficult times Robert Luff have been professional throughout the entire process of selling my flat. The sales team were great and Richard Wetherell in particular has been brilliant in communicating with everyone concerned and in going the extra mile to ensure that it all kept on the rails. Many thanks.... Read more
Seller
13th Feb 2021 (4 years ago)
B Power
Frank was really knowledgeable and friendly, thanks for all your help!... Read more
11th Feb 2021 (4 years ago)
H Temple
We had a very positive experience during our house purchase with Robert Luff. Despite Covid creating difficulties, Richard guided us through the process with a friendly and professional attitude, and we were able to exchange on our house without any issues. Many thanks to Richard and the team.... Read more
Buyer
5th Feb 2021 (4 years ago)
M Ponto
My experience of selling the property by Robert Luff Estate Agents has been very positive and exceeded my expectations. The sales team were professional and very helpful. Once the sale was agreed Richard Wetherell regularly checked on conveyancing progress by working with my solicitor and the Management Company. Richard’s professionalism and support from the outset has helped to make the whole experience manageable. Thank you very much Richard and the rest of the team, I am happy to recommend Robert Luff & Co.... Read more
Seller
4th Feb 2021 (4 years ago)
M West
I like to say a special thank you to all the sales team for their work on our sale. Offering excellent professional service from valuation, to completion. Once the sale was agreed Richard chased it almost daily assuring he kept us and the purchasers well informed. Thank you for your assistance especially during such difficult Covid times.I highly recommend Robert Luff & Co.... Read more
Seller
3rd Feb 2021 (4 years ago)
N Malley
Excellent service from start to finish of our house purchase, a special thank you to Richard Wetherell who has has been brilliant throughout this process... Read more
Buyer
3rd Feb 2021 (4 years ago)
M stern
The letting team has proven to be friendly, helpful and on the ball, both in terms of managing current tenants for me and speedily finding quality new tenants, when the existing tenants eventually move on. That's why I have happily stayed with Robert Luff for several years now and will continue to do so.
Kelly has again proven to be helpful, friendly and efficient in dealing with the renewal of the tenancy for my current tenants. She has always been a joy to work with.... Read more
Landlord
29th Jan 2021 (4 years ago)
M Taylor
Lauren Carlton has been a pleasure to deal with,
and has managed our buy to let flat without fault.
She has been very professional , easy to deal with,
and always does what she says she will do.... Read more
Landlord
29th Jan 2021 (4 years ago)
Neil
Excellent service through the tough times.
Kelly in the Worthing branch went the extra mile to get all necessary paperwork done on our rental property. She answered all emails in a prompt professional manner, with all questions answered. She is juggling her work role as well as being a full-time mum/teacher for her child. 10/10. Keep up the good work Kelly and be proud of yourself.
Thank you Robert Luff & Co.
Herne Road, Branch, Worthing... Read more
Landlord
29th Jan 2021 (4 years ago)
A ElTaweel
I had rented with Robert Luff twice. On both occasions, their lettings team was efficient and professional. Special thanks to Lauren, whom had helped me securing an amazing premises on very short notice and quite smoothly... Read more
Tenant
28th Jan 2021 (4 years ago)
S !!!
We have have been dealing with Robert Luff for nearly a year now as the lettings agent for the flat we rent, although little dealings with the agency most recently we had an issue over the Christmas period, Despite the Pandemic and festive season in full swing Kelly Johnson was amazingly helpful and responsive throughout.... Read more
Tenant
28th Jan 2021 (4 years ago)
N Hossack
We have rented through Robert luff for a while now and we have always been happy with the service we have received especially from (Kelly) she has always always been friendly and helpful and would recommend... Read more
Tenant
27th Jan 2021 (4 years ago)
J White
I have rented my property from Robert Luff for nearly 4 years. I usually liaise with Kelly. She is very responsive to any issues I have. Recently she supported me to resolve a problem very quickly and professionally. I'm very happy with her service.... Read more
Tenant
27th Jan 2021 (4 years ago)
S Allinson
I have been with Robert Luff for a number of years and every time I receive a professional service and very competitive pricing. Have been dealing with Lauren and she always take her time to explain new letting requirements.... Read more
Landlord
27th Jan 2021 (4 years ago)
M Fanelli
I have had the pleasure to be assisted by Lauren Carlton Senior Lettings Consultant at Robert Luff and her professional support and care throughout the referencing process has been extremely valuable. She is an asset and a gem and the company is lucky to have her. The customer experience is one of a kind. Very happy with the service. Thank you so much Lauren and Team! I can only recommend Robert Luff and I'm very grateful for Lauren's massive support.... Read more
Tenant
26th Jan 2021 (4 years ago)
A Walker
Have just started with Luff and Co to rent out our property and they have found a new property for us.
We have been dealing with Lauren Carlton, we have found her to be helpful, professional and responsive.
All appointments have been on time and with staff who are helpful and intuitive.
So far, so good.... Read more
Seller
26th Jan 2021 (4 years ago)
A Barnes
Lauren is a real asset to this agency - she responds quickly and applies her friendly approach to everything. Most importantly, I trust Lauren, and that goes a long way!... Read more
26th Jan 2021 (4 years ago)
T lewis
I have nothing but praise for the way that Lauren dealt with my application for my apartment. She was the epitome of professionalism and an absolute pleasure to work with. I will definitely be putting any future property dealings in her very capable hands. Many thanks.... Read more
26th Jan 2021 (4 years ago)
L Bernath
Lauren help me to find my flat after seeing 20 flats finally she helped me surcure my one . she was professional at all times keeping me updated on the progress until getting my keys .... Read more
Tenant
26th Jan 2021 (4 years ago)
C Kiddle
I came across Lauren almost by accident but since doing so I have been very impressed by the warm and yet very professional way in which she conducts business. She and her team found tenants very quickly and provided support through a lockdown impacted process. Everything has proceeded very smoothly so far and I am confident that it will continue to do so after the tenants move in.... Read more
Landlord
26th Jan 2021 (4 years ago)
PL
I engaged Robert Luff & Co in 2020 to undertake the sale of a flat in Worthing. Despite being in the midst of the pandemic with lockdowns at various points, they were efficient, communicative and prompt throughout. While the sale took some time due to factors outside their control, I would highly recommend them as they clearly have the size and expertise to progress sales even under adverse circumstances.... Read more
Seller
18th Jan 2021 (4 years ago)
M Ansell
We chose to ask Robert Luff to market our property as they had a strong local base of retail premises, backed by strong links to the national sites.
We found our initial meeting to discuss our property a very positive experience and were reassured that we would get a good price, based on their judgement and the market conditions.
After we had agreed the publicity the viewings started and within three visits a strong offer was made and accepted.
We were kept in contact throughout the process, even when some elements of the buying and selling chain proved rather fraught and we found all the staff involved, particularly Adam and Richard, very attentive and professional.
Thank you, Robert Luff, for handling the whole process so well.... Read more
Seller
18th Jan 2021 (4 years ago)
N Kerkhove
I dealt with Lauren in the Worthing Lettings department. She was always polite, professional, helpful and responsive during the course of my new tenancy process.... Read more
Tenant
13th Jan 2021 (4 years ago)
L Marshall
Lauren has been very efficient in looking for new tenants and dealing with all aspects with great professionalism and keeping me updated all the way and even messaging me on her day off. Thank you Lauren... Read more
Landlord
12th Jan 2021 (4 years ago)
C Camping
Just recently moved with Robert Luff, cannot thank them enough for their hard work, great response and fast moving, Lauren has been great. Highly recommended !... Read more
Tenant
11th Jan 2021 (4 years ago)
M Bushby
Adam was very helpful, attentive and went the extra mile with a tricky sale and purchase. Would definitely recommend. Thanks guys!... Read more
Seller
10th Jan 2021 (4 years ago)
L Fearman
The people at Robert Luff have always been very helpful and friendly in both renting (especially Lauren Calton) and we also bought through them and again would highly recommend.... Read more
10th Jan 2021 (4 years ago)
R Hills
Robert Luff yet again managed finding a new tenant and managing the transfer efficiently and professionally and also managed to always be friendly and personable throughout. Highly recommended.... Read more
Landlord
6th Jan 2021 (4 years ago)
Jack
I used Robert Luff & Co to sell my house and found them to be very professional throughout the process. They always responded rapidly to my questions and made me feel at ease. A good outcome was achieved in the end for all parties involved.... Read more
Seller
5th Jan 2021 (4 years ago)
Yasmin
The agency have been managing my flat for the past 5 years. They have always been prompt in alerting me to any issues and advising me and keeping me up to date with current legislation. they have been particularly helpful in helping me with dealing with tenants' deposits which recently resulted in to a 100% return in my favour. Very pleased!... Read more
Landlord
22nd Nov 2020 (4 years ago)
H Syed
Lauren Carlton is fab. She is a credit to Robert Luff. I was with another agency, but Lauren was able to offer me a more cost effective and friendly service. She is very professional and efficient. Responded to emails very quickly and enabled a stress free service. A star service +++... Read more
21st Nov 2020 (4 years ago)
D Horney
I use Robert Luff & Co to let and manage my rental properties. I have found Lauren, Senior Lettings Consultant to be very knowledgeable and efficient, always friendly on the phone and happy to resolve any matters that arise. A credit to the company.... Read more
Landlord
16th Nov 2020 (4 years ago)
J Kuzminskyte
Absolutely great service! Managed to move from a very horrible situation to a new home in just a few days thanks to Lauren.
Thank you yet again... Read more
11th Nov 2020 (4 years ago)
T Jennings
These guys supported the purchase of our new home, at a time when things were very tricky for everyone. Always available to bridge the gap between legal, and in my case a sometimes difficult Vendor. I have little doubt the process would have taken much longer, if not for their proactive approach. Special thanks to Adam!! Top of his game.... Read more
Buyer
9th Nov 2020 (4 years ago)
L Hart
Lauren Carlton is very professional and helpful.... Read more
24th Oct 2020 (4 years ago)
Robert Luff have been great throughout the whole process. Regular communication and even chasing me up when things needed to be sped up. The conveyancer that they recommended was excellent and I very efficient.
Robert Luff managed to sell our flat in less than a week.
After our first buyer pulled out for personal reasons, they managed to find us another buyer in less than a week and managed things with the owner of the property that we were buying, who also happened to be selling through Robert Luff, to allow us to keep the same property.... Read more
Seller
21st Oct 2020 (4 years ago)
S Bucksey
After deciding to sell our home we approached Robert Luff for a valuation and to discuss selling options. Luke Mills guided us throughout and we agreed for an 'Open House' for convenience (just before lockdown). With the hard work from Luke and his team, Richard, Brad and Harley, our house sold on the first day. Despite lockdown delays (and pedantic solicitors), Richard held the chain together through to completion. Thank you!... Read more
Seller
2nd Sep 2020 (4 years ago)
H Merritt
We’ve had a great experience buying our new home with Robert Luff. They have been very accommodating, friendly and helpful with us wanting to visit the property on numerous occasions with builders and trade professionals. Luke has been a driving force in ensuring our purchase is completed with regular updates and maintaining a constant flow of communication down the chain. Thank you Robert Luff!... Read more
Buyer
13th Aug 2020 (4 years ago)
MrVampiria
The agent to answered my call cut off each time that I have call them. I am feeling discriminated and humillated. What is the reason for this behavior to me? Just call them for information about one property!!!!!... Read more
2nd Jul 2020 (4 years ago)
B H
The lettings team provided a brilliant service and could not be more than helpful during this tricky time. Emma and her team deserve 5 stars and have no reservation in recommending them to both tenants and landlords.... Read more
1st Jun 2020 (4 years ago)
K Prangnell
Recently bought a property marketed by Robert Luff, and I have to say that across the whole chain, it was the team at Robert Luff who were by far the most proactive in chasing/following up, and getting us to exchange - they put the other estate agents in the chain to shame!... Read more
Buyer
3rd Apr 2020 (4 years ago)
A Smith
Many thanks to Richard in particular who went way above and beyond what anyone could have expected and without whom I don't think the sale would have got over the line. Everyone in the office always returned calls, passed on messages and it's things like getting the basics right that so many agents fall down on.... Read more
Seller
31st Mar 2020 (4 years ago)
L Fearman
Had an emergency rental needed and Robert Luff stepped up and delivered under particularly difficult circumstances with the C19 virus. So am utterly delighted with their service to date. Well done and thank you.... Read more
Tenant
30th Mar 2020 (4 years ago)
K Rhodes
Needed to move house due to expanding the family. Found our property online with Luff's and from then it has been the smoothest and easiest move we've ever had. Everyone we have dealth with at the company has been incredible and caring from top to bottom. A special mention to Emma the lettings manager who has gone above and beyond to make the move happen. Thank you and would definitely recommend! Second to none! Thank you!... Read more
Tenant
20th Feb 2020 (4 years ago)
M Knox
Proceedings were slow to begin with but once we’d gone in to have a chat things started moving. As first time buyers everything was all a bit daunting for us, but the team at Robert Luff have been great, especially Richard who was always happy to help and go through documents with us. Thanks guys :)... Read more
Buyer
20th Feb 2020 (4 years ago)
J Fisher
I have used Robert Luff for both the management of my rental property and its subsequent sale and cannot recommend them highly enough.
They have made both of these processes as stress free as possible and have provided clear and concise information to me regularly.
All members of the team have always been very polite and put the customer first.... Read more
Seller
5th Feb 2020 (5 years ago)
E Murrell
I have dealt with many estate agents over the years, and the staff at Robert Luff completely defied all of my expectations. They are friendly, chatty, helpful, professional, efficient and most importantly - human! Although they are clearly very busy, I was never made to feel like I was just a cog in the big machine of the property market. From Brad who accompanied me on viewings, and Adam who worked on my purchase, right through to Mark and Richard on the management side, everyone kept me updated regularly and communicated with both sets of solicitors to keep the purchase moving. I was buying a flat during a pretty tough period of my life and having such a great team managing the process took so much of the stress away. They were even forthcoming with recommendations for local dog walks and good places to eat. I can’t recommend Robert Luff highly enough.... Read more
Buyer
2nd Feb 2020 (5 years ago)
L Vane
Robert Luff have been great and worked hard to keep on top of the sale of my property. I felt Adam and Luke especially, were very communicative, easy to reach and friendly throughout the process. I would definitely recommend!... Read more
Seller
28th Jan 2020 (5 years ago)
G Miles
A pleasure to deal with. Luke and the team were always available and extremely helpful throughout the entire process. We saw a lot of houses and eventually found the right one. They were very hands on and helpful through the search, right to completion and kept us fully informed the whole time. Thanks again, much appreciated... Read more
Buyer
27th Jan 2020 (5 years ago)
J Owen
Highly personable team, I found them all - and I think I must have spoken to each one of them over the course of the purchase - a pleasure to deal with.... Read more
Buyer
21st Jan 2020 (5 years ago)
C Pond
Nothing but praise for how they have handled the sale of my house. From the first meeting, the sales people and all the staff I met in the Worthing office when I had to go in there. There were some tricky moments caused by the bottom of the chain, but they were handled professionally by Richard who was on top of every situation. Thank you!... Read more
Seller
18th Jan 2020 (5 years ago)
S Costello
Very professional approach to their work, set expectations and always met them. Proactive in keeping the process moving on and always, polite, helpful and friendly. Would definately recommend using.... Read more
16th Jan 2020 (5 years ago)
A brown
Robert Luff did a great job selling my property, I was very happy with the work they did. Richard from their Worthing office was exceptional and I would be happy to use their services again.... Read more
Seller
11th Jan 2020 (5 years ago)
N Noori
Recently I have completed the purchase of flat in Worthing there service been excellent.... Read more
Buyer
10th Jan 2020 (5 years ago)
N Stewart
Very happy with the effort from the start to achieving the sale and going that extra mile when we encountered problems with the sale. We have no hesitation in recommending Robert Luff and Co and hope to use them again in the future. Nick and Terry Stewart.... Read more
Seller
20th Dec 2019 (5 years ago)
F Callagan
Me and my partner have just been dealing with Robert Luff and co and the Lettings department - with Hayley who has been very helpful and efficient and very pleasant to deal with especially as it is our first time renting, very quick service - would recommend.... Read more
Tenant
19th Dec 2019 (5 years ago)
R Mads
Amazing service from all at the Worthing site, in particular Luke who sold my last property for the asking price and the Letting staff for managing my BTL so well.
I would have no hesitation in recommending Robert Luff... Read more
Seller
19th Dec 2019 (5 years ago)
J Pettitt
Russell recently let a property to me, he was amazing from start to finish. Extremely professional and very helpful. Would highly recommend to any friends or family.... Read more
Tenant
18th Dec 2019 (5 years ago)
J Kirby
I have let out my flat with Robert Luff for many years now and it has really taken the stress out of letting a property. Kelly will keep me up to date with any important issues and sort out everything else. The service has been excellent.... Read more
Landlord
18th Dec 2019 (5 years ago)
N Entertainment
Great Service always. Emma and the Lettings team have always handled any situations with speed and professionalism. Happy tenant = Happy landlord!... Read more
Tenant
18th Dec 2019 (5 years ago)
H Edwards
Excellent service. Excellent communication, swift to act on any issues that have arisen. Highly recommended... Read more
18th Dec 2019 (5 years ago)
R monk
such good service. other agents did not seem bothered to help me with finding a new tenant.but only after a few days they found me one .
excellent service,they worked with me all the way well done
Robin... Read more
Landlord
18th Dec 2019 (5 years ago)
S Gowing
Nice friendly staff in the worthing lettings department thank you kelly.... would recommend... Read more
18th Dec 2019 (5 years ago)
C Holding
Fantastic service from Emma, Hayley and the team at Robert Luff Lettings. They let our property for us in Shoreham. We highly recommend their services.... Read more
Landlord
18th Dec 2019 (5 years ago)
D M
Very quick to respond, friendly and efficient. And I love the house I found with their help - a big thank you to Hayley in particular!... Read more
Buyer
18th Dec 2019 (5 years ago)
C Russell
Been renting from Robert luff for about 3 years now and the whole letting team at Robert luff have been amazing, especially Kelly she has been a superstar and gone above and beyond for me, she has always been there to help with any concerns or issues I have had and I can't thank her enough for all she has done. Currently in the process of looking for a new place through Robert luff and met a lovely lady called hayley who was also very friendly, great friendly team at Robert luff worthing ????
Highly recommended!!... Read more
Tenant
16th Dec 2019 (5 years ago)
R Watts
Always efficient, TRANSPARENT and helpful, despite numerous difficult sale and rental criteria. Filling Tenancies within 24 hours and providing after care and support. Excellent company.... Read more
12th Dec 2019 (5 years ago)
A guy
Emma at Robert Luff has been amazing .
Taking ownership of the many problems we had and had been putting up with several months before her letting agent took over the tenancy from another agent
Emma listened to my rant and showing empathy and understanding straight away set about resolving the many issues while being professional but friendly with a warm sense of humour
A few months down the line nearly all the issues have been resolved and the only other issue is being resolved
What in 2 years the previous agent could not do or seem to care about Emma has resolved
All the time Emma and Robert Luff have been dealing with my wife and myself we have been very impressed
Normally I don’t write reviews but think while it’s easy to write a bad review and mark down we don’t always appreciate and acknowledge great service when we receive it... Read more
Tenant
6th Dec 2019 (5 years ago)
B Streeter
The lettings team at Robert luff were incredibly helpful and friendly
we needed to move quickly and they did all they could to make that happen for us
Very happy with the service they provided and still providing any questions we have they are always there to help
I would definitely recommend them... Read more
6th Dec 2019 (5 years ago)
L Kane
I dealt with Emma from the Lettings team and I was very impressed as she found me a tenant for my flat in one viewing! I was appreciative of the quick response times to my emails and all the paperwork was taken care of which made for an efficient and easy process. Would definitely recommend.... Read more
Landlord
5th Dec 2019 (5 years ago)
S VENTURE
What an awesome team of proactive and efficient staff! I've dealt with Lettings side and Sales side and they are both super efficient, friendly, knowledgeable and proactive. Ultimately I sold my investment flat and there were a couple of issues I had to deal with as part of the sale. Richard and the team were there every step of the way with advice, direction, help and it all resulted in the product of the completed sale. A very big thanks to all the team. They are without doubt highly highly recommended by me !... Read more
Seller
4th Dec 2019 (5 years ago)
C Pilkington
Great guys, they never gonna give you up Never gonna let you down
Never gonna run around and desert you... Read more
3rd Dec 2019 (5 years ago)
A S
Good friendly service... Read more
1st Dec 2019 (5 years ago)
W Mubaiwa
The service was initially slow but turned around once Emma took over.She provided constant feedback until conclusion which was impressive.... Read more
27th Nov 2019 (5 years ago)
C Cheung
Emma is a great helper who shows her professional manner and always ready to help in leasing our Property.... Read more
Landlord
24th Nov 2019 (5 years ago)
S Gibbs
We cannot recommend highly enough!
Found a house we were interested in renting and from start to finish Robert Luff has been quick to respond and act upon requests, friendly, approachable and has gone above and beyond so help us. With a special thanks to Hayley in lettings who really has been exceptional.
Thank you!... Read more
Tenant
23rd Nov 2019 (5 years ago)
P Watson
As a new landlord, I have found every single member of the Lettings team incredibly helpful and professional. They have responded promptly and efficiently to every query I have raised, and believe me, there have been quite a few! Really lovely people.
I also bought my property through Robert Luff, and again, Richard and Luke were extremely helpful and efficient during the process. A good firm.... Read more
Landlord
23rd Nov 2019 (5 years ago)
A douglas
Hayley was brilliant right from the viewing, to sorting everything out during the vetting and into the first week we moved in. Have lots of experience of estate agents, and this was the best service I have experienced as a tenant. Thank you!... Read more
Tenant
22nd Nov 2019 (5 years ago)
M Landy
We have recently sold our house through Robert Luff and have found the whole team to be professional, helpful and well organised. In particular we would like to thank Richard for his help throughout a difficult and complex sale. He supported each step in the process and smoothed the sale through. Thanks, a five star service; would unreservedly recommend them.... Read more
Seller
22nd Nov 2019 (5 years ago)
K Ritchie
Hayley and Emma have both been excellent. I looked at various agents in Worthing and as first impressions last ..I decided to use Robert Luff. The attention from both has been excellent and they found a tenant. All managed in a professional way and the tenant moved into the property. Many thanks to you both!... Read more
Landlord
22nd Nov 2019 (5 years ago)
K O'Brien
Hayley from Lettings was extremely helpful in the process of helping us move into our first place, would highly recommend.... Read more
Tenant
21st Nov 2019 (5 years ago)
S cizaite
Big thank you to Richard. He did amazing job, wery helpfull and profesional.... Read more
18th Nov 2019 (5 years ago)
T Mills
Have just sold my home using the team at Robert Luff and cannot recommend them highly enough. They have been professional, patient and supportive through the process, keeping me informed and up to date on progress and negotiations. Great experience all round, thank you to Richard and Luke particularly.... Read more
Seller
17th Nov 2019 (5 years ago)
C S
All moved in to our new home. Couldn’t thank Emma in Worthing enough for all the help she gave us! She was really patient and quick to respond to all of our concerns.
Thanks again! Highly recommend Robert Luff & Co :)
*UPDATE*
Just over 6 months into our let and we are loving our new home. Has come to the time where we are needing the heating. Our boiler was playing up at the beginning of the week and wouldn’t turn on, I emailed Emma in Worthing about it and she got on the case immediately and we had our boiler fixed a couple days later (a circuit board had to be ordered) I allowed someone to come in whilst we were at work and when we we came home the heating was already put on for us and it was lovely!
I can tell Emma cares about the tenants and I’m so pleased we chose to rent through them. Thankyou!... Read more
Tenant
16th Nov 2019 (5 years ago)
G Strohacker
We’ve had a great experience with Luke at Robert luff. He took the stress and pressure out of selling our property and made the whole process extremely smooth. We will definitely be using them again in the future.... Read more
Seller
14th Nov 2019 (5 years ago)
A C
I asked Robert Luff to find me the impossible, and they delivered! On a limited budget, I wanted a unique, quirky home, not believing it existed. To my amazement and their great credit, they found me a truly original conversion, and negotiated hard on my behalf, on both my sale and purchase, to make it happen. Everyone I’ve dealt with at the Worthing office has been brilliant, but I have to give special mention to Richard, who, when the going got tough during the conveyancing process, was unfailingly helpful and supportive.
I have bought and sold properties many times before, and with hand on heart I unreservedly put Robert Luff head and shoulders above any estate agent I have ever dealt with. Thank you SO much!... Read more
Seller
6th Nov 2019 (5 years ago)
S Westbrook
Very professional and effective service. Friendly staff and we thought that the photographs were excellent!... Read more
3rd Nov 2019 (5 years ago)
T Jones
I have been in the process over the last two months of letting my Flat out and becoming a Landlord. Emma in the Lettings team at Robert Luff has been absolutely fantastic. Emma is a first class professional. From the very first meeting she understood exactly what was needed and worked with my time frame. She was prompt at answering emails and we found an excellent tenant. I could not rate Robert Luff high enough but in particular Emma’s professionalism stood out. If you are wondering which estate agents to use in Worthing and Sussex don’t look any further than Robert Luff- and ask for Emma!... Read more
Landlord
1st Nov 2019 (5 years ago)
L Marshall
Thanks to impeccably professional service from Adam and Richard we were able to complete our move to a very tight deadline. Their focussed approach overcame all the inevitable obstacles in the buying and selling process and they were in constant touch to give us updates. Definitely the best estate agent team!... Read more
Seller
24th Oct 2019 (5 years ago)
L Gerbal
Literally the worst estate agent I have ever had the misfortune of dealing with. The staff are rude and unhelpful. They are only interested in taking money from you but offering very little by way of actual service. They typify every negative stereotype associated with estate agents. Any renters or first time buyers - Avoid at all cost.... Read more
24th Oct 2019 (5 years ago)
K thompson
Professional and personable service. I am throughly confident in Kelly to always ensure any issues are dealt with. Top customer service!... Read more
14th Oct 2019 (5 years ago)
L cleland
As landlords of a newly renovated cottage in Steyning we automatically looked at the local and traditional high street agents to help with the process. However on meeting several , we settled instead on Robert Luff as they were by far the most pro active. Emma and the lettings team really excelled at updating us and kept in touch regularly. They found lovely tennants for the cottage and we continue to be pleased with the ongoing support.... Read more
Landlord
12th Oct 2019 (5 years ago)
C Hayward
Fantastic customer service and an overall service from them! Dealt with a lovely and efficient woman called Emma, very happy I chose this estate agent.... Read more
11th Oct 2019 (5 years ago)
R Malic
Thank you for smoothly moving us into or new home!... Read more
Tenant
6th Oct 2019 (5 years ago)
R Soan
The lettings team were excellent, especially Hayley and Emma! We were tenants over the last year and every time we were in contact with them they were extremely friendly and very helpful. Any problems we had they always stayed in touch and kept us in the loop. Would definitely recommend any potential landlords and future tenants!... Read more
Tenant
28th Sep 2019 (5 years ago)
R Olley
Local experts... Read more
22nd Sep 2019 (5 years ago)
J Rana
Richard helped us through a few problems we had with our purchase. We needed additional surveys and he helped arrange them. This was the third time we have moved in our life but it was the least stressful because of the hard work he put in. Thank you.... Read more
Buyer
21st Sep 2019 (5 years ago)
A Sigva
I dealt with Richard and Luke who gave us an outstanding service, we purchased our family home from them, all the way through the process they kept us updated. Thank you... Read more
Buyer
20th Sep 2019 (5 years ago)
D Blinch
The speed and efficiency has been nothing short of amazing. Hayley Hill dealt with my letting and was on hand for any questions or information I had. Very professional and helpful I couldn't ask for a better experience. I will highly recommend their services to all who listen!... Read more
Landlord
19th Sep 2019 (5 years ago)
L Webb
Hi I am very pleased with the service that I get from all the staff they are very helpful, particularly Kelly who looks after me with such great care. I have been a client for 4 years I would recommend them Mrs Webb... Read more
16th Sep 2019 (5 years ago)
J Harris
Absolutely outstanding Service from the Robert Luff & Co Team. Every staff member has continued to be so professional and helpful in every way - every step of the way. We could not recommend them highly enough. Thank you so much to the team, especially Mark, Richard, Andrew, Adam & Ben.... Read more
13th Sep 2019 (5 years ago)
J Fuller
As landlords we have considered ourselves fortunate to have the assistance and advice of Kelly Johnson of the lettings team at Robert Luff. It is important to us to treat tenants fairly and the agents' input is vital in this respect as well as looking after our own interests. Kelly has restored our faith in letting agents.... Read more
Landlord
12th Sep 2019 (5 years ago)
T Exchange
I had purchased through Robert Luff & Co 3 years ago which was a flawless purchase. However after selling through them this month I felt it necessary to compliment them on their exceptional service. Richard Wetherall dealt with a difficult problem orientated sale. Throughout this painful journey Richard remained cool calm and collected and provided sometimes daily professional progress. If it had not been for Richard's diligence and mediation I don't think the sale would of completed. Well done !!... Read more
Seller
11th Sep 2019 (5 years ago)
S Morrill
Very professional and fantastic team. An absolute pleasure to do business with!... Read more
9th Sep 2019 (5 years ago)
M Barratt
Emma in the Lettings team was so helpful, friendly and honest - when I rang about a property that was being advertised it had actually already gone but she asked what I was looking for and found me the perfect house almost straight away. Really recommended to use Robert Luff (and especially Emma)... Read more
Tenant
5th Sep 2019 (5 years ago)
G Developments
Emma Hyam, Hayley Hill and the team recently helped us rent out two of our completed new builds in Worthing. They made the process so easy and were so professional, can’t recommend highly enough. Thanks from the team at Grey Tree Developments!... Read more
Landlord
3rd Sep 2019 (5 years ago)
C Johnson
Excellent service. Efficiently and professional. Will use again.... Read more
3rd Sep 2019 (5 years ago)
I Hawkes
It was a pleasure to sell my property with them, from valuation to final sale was great. The service was top class and friendly. They were able to answer my questions quickly. Would recommend to others in the blink of an eye.... Read more
Seller
3rd Sep 2019 (5 years ago)
R Rogers
Helpful... Read more
1st Sep 2019 (5 years ago)
D Atkins
A fantastic service from viewing to sale. Always someone available to talk to answer our questions and went extra mile to get the sale over the line. Special shout to Richard who provided relentless persistence as the deal approached the sharp end, reminding us as important dates approached and always kept us well informed along the way as the i's were dotted and t's crossed. Very highly recommended. Even a welcome to your new home card on arrival.... nice touch! Thank you are very much!... Read more
Seller
29th Aug 2019 (5 years ago)
J Henley
We used Robert Luff to help us with finding a new tenant and setting up a contract etc. Emma Hyam was brilliant and the after service has also been excellent. Many thanks to all concerned!... Read more
Landlord
22nd Aug 2019 (5 years ago)
S Donoghue
Emma and Hayley gave great service while helping us find and move into our beautiful new home.
Would definitely recommend Robert Luff in Worthing.... Read more
Buyer
21st Aug 2019 (5 years ago)
J Ayling
Amazing experience from start to finish, Luke and Richard put the work in and showed care and commitment cannot thank them enough!... Read more
21st Aug 2019 (5 years ago)
K Davies
We found them great after having 2 failed sales at another agent.they sold our home and pushed it through keeping us updated regularly Adam and the rest of the sales team were only to happy to answer any questions we had.... Read more
Seller
21st Aug 2019 (5 years ago)
K Chinnick
I have been renting from Robert Luff for a while now and Kelly Johnson has always been so helpful whenever I have an issue. Kelly will always do her best to sort the situation, so thank you for all you do.... Read more
Tenant
20th Aug 2019 (5 years ago)
R Varga
Excellent service! Everything smooth and easy. Special thanks to Hayley who did a great job in helping us to move quickly and she did extra miles also to deal with my requests. Great communication, really professional team. I would highly recommend this agent any time.... Read more
19th Aug 2019 (5 years ago)
Simon
Nicola Smyth and her team have been quick to deal with all our properties offering a professional and personal service.... Read more
19th Aug 2019 (5 years ago)
K makaram
I cannot thank Adam and his team enough for the sale of my flat and the purchase of my house it was a very long road but we eventually got there. The best service you can get... Read more
Seller
17th Aug 2019 (5 years ago)
M Saunders
We recently moved into the area and looked at a lot of houses and registered with a lot of letting agents, we had a specific date we had to move by so I was concerned when we viewed a property that was having a lot of work completed. Emma was fantastic at assuring us it would be completed on time, dealt with all of our concerns in a positive and professional manner and went out of her way to meet us to get into the property when we wanted to. By far the best letting agent we dealt with and I would recommend using Robert Luff to anyone in the future.... Read more
17th Aug 2019 (5 years ago)
B Saunders
I cannot thank Robert Luff & Co enough for the service they provided for me and my Husband to relocate to the area, moving so far away can always be stressful but this company made it so pleasant and stress-free. Emma was an absolute star from the moment she showed us around our new place, good knowledge, high standards and they obviously have great relationships with the landlords which is very reassuring. We looked at ALOT of properties with other estate agents in the area and the difference between them and Emma was phenomenal. Great communication up to the move and after to ensure we had settled well. Highly recommend and thank you Emma!... Read more
Tenant
16th Aug 2019 (5 years ago)
L Overington
What can I say, Hayley you have been and are amazing. We rented a short term house with your help but really needed long term, you found us one. We have now moved again and can't thank you enough. You are always at the end of phone or email. Any problems or queries are dealt with straight away. Really can't thank you enough. You are a star ????. Thank you from me and my army xxx... Read more
Tenant
16th Aug 2019 (5 years ago)
D Rensburg
We have been renting for 3 years now through Robert luff and can only say Kelly your commitment and passion in creating an excellent customer relationship is top. Thank you for the brilliant service you always offer.... Read more
Tenant
15th Aug 2019 (5 years ago)
S Parker
Only been renting from them about a month but Hayley has been brilliant, always getting back to me, always helping me, they have been so lovely. would 100% recommend them there brilliant! Thank you x... Read more
Tenant
15th Aug 2019 (5 years ago)
K Sutton
As we had a tenant leaving my wife and I decided to change agents and chose Robert Luff. Emma and her team have done a great job in marketing the house and successfully arranged for a new tenant to move in the day after the refurbishment was completed. Emma is very professional and easy to deal with and we would recommend any Landlord looking to change to a good local agent to seriously consider Robert Luff.... Read more
Landlord
13th Aug 2019 (5 years ago)
S cool
Great experience all over.Polite and friendly and helpful staff make things go easier.Thanks to Luke and Andrew we get on ladder unstressed and haselfree big Thank You guys.... Read more
Buyer
26th Jul 2019 (5 years ago)
Lauren
Just want to say a massive thank you to Emma and the team for helping me and my daughter find our first home. Emma has been amazing and made the whole experience stress free. Any problems I have get sorted straight away. My emails or phone calls never go unanswered. EMMA thank you for everything your a star. Here's to many happy years in our home.... Read more
Buyer
22nd Jul 2019 (5 years ago)
T Troncone
I have to say from start to finish I've had the best experience with Robert Luff, we achieved an amazing price that Rob himself negotiated and Richard progressed my sale all the way through, continually keeping me updated, even when we had a wobble he pulled it back in, i cant thank him enough. brilliant service from all i dealt with at the office and highly recommend.... Read more
Seller
18th Jul 2019 (5 years ago)
A Homer
Robert Luff Estate Agents have helped my partner and I buy our first home and they have been there to help at every step! I have probably been irritable and at times emotional and they have been professional and have shown empathy throughout. Adam managed to turn around our sale at the point of collapse and we have now managed to exchange! I truly believe that Adam got us that result! Thank you!... Read more
Buyer
11th Jul 2019 (5 years ago)
H D
I bought my property through Robert luff. Richard was the agent dealing with the sale and he was fantastic - really on the case sorting everything out and chasing up any information needed. Highly recommend them.... Read more
Buyer
8th Jul 2019 (5 years ago)
T Ellis
Used Luke Mills at Robert Luff.
Faultless experience. Sold our property very quickly. good communication all the way, friendly and polite.
Would use again and recommend to anyone.
Thank you! :)... Read more
Seller
5th Jul 2019 (5 years ago)
D Thomson
Robert Luff were really helpful and friendly to use. In particular Luke Mills, who always kept me in the loop and nothing was too much trouble for him to do. This helped ensure the sale of our house was smooth and all in all an stress-free experience!... Read more
Seller
2nd Jul 2019 (5 years ago)
C Caswell
I swapped to using Robert Luff because of a terrible service I had with a different Worthing agent. I can honestly say that Robert Luff went the extra mile to make their service excellent. Their first class support made the process of moving house so much easier. I wholeheartedly recommend their services to anyone in need of a trustworthy and hard working Estate Agent.... Read more
31st May 2019 (5 years ago)
S Harbour
I brought my first flat through Robert Luff's and was happy with the service so sold it a few years later through them too. From start to exchange they have been excellent, they answered all questions and seems to always be working (even on weekends!) ! Mike was great in marketing my property and Adam, Luke and Richard who dealt with me through to the end were very professional and hard working.
Very fairly priced for the service provided, I can't see why people use the likes of purple bricks when the human element is so vital through the journey of selling/ buying your properties. Robert Luff for me comes highly recommended... Read more
Seller
25th May 2019 (5 years ago)
L Rann
The Worthing town centre team of Robert Luffs are to be highly recommended. The agents were always cheerful, excellent communicators, proactive, and quick to respond with informed advice from the marketing of the property to completion. I found that I could rely upon their professionalism from start to finish and they did not let me down.... Read more
Seller
20th May 2019 (5 years ago)
J Starr
Friendly, hardworking team, really went the extra mile to ensure our chain was well informed and exchange went smoothly. Recommend!... Read more
14th May 2019 (5 years ago)
A Adebayo
Richard was amazing - really did exceed expectations and help push my sale through to completion. Thank you.... Read more
Seller
1st May 2019 (5 years ago)
I Chapman
'Excellent service from Robert Luff & Co, very quick at finding potential buyers and very helpful by giving good advice to enable a smooth sale. They were willing to go the extra mile to help solve potential problems and prevent them from escalating, highly recommended.'
Give my thanks to everyone involved.
Cheers,... Read more
Seller
28th Apr 2019 (5 years ago)
R Black
Excellent every step of the way. Communicated efficiently and promptly throughout the entire experience. No questions left unanswered, and at no point was I left wondering what was going on. 5 stars... Read more
19th Apr 2019 (5 years ago)
S Stillwell
Thank you for making my mum's move so much easier and less stressful than it has been with other agents in the past. All staff helpful, keep you posted what going on. Very polite and smart. Would recommend to anyone... Read more
17th Apr 2019 (5 years ago)
Jack
Was looked after my an agent called Luke. Great service in finding me a property and getting the sale through! Recommend highly!... Read more
Buyer
17th Apr 2019 (5 years ago)
C Tristram
Have had a fantastic experience letting from Robert Luff & Co. All the staff are so helpful and friendly, especially Emma Hyam (Lettings Manager) who can't do enough for you and always has a smile whenever you see her.
Paperwork in and out was speedily processed. Would be happy to let/buy with them again, if the opportunity arose.
Thanks again x ????????... Read more
Tenant
9th Apr 2019 (5 years ago)
A Baig
Very helpful, Emma helped me to find the perfect tenant for my property and I'm very pleased with the results. Excellent communication and hassle free transaction. I would highly recommend Robert Luff & Co.... Read more
Landlord
5th Apr 2019 (5 years ago)
J peters
This sale/purchase has been a looong process and a labour of love. Thank you so much to the team at Robert Luff. Especially Adam Seymour. He has gone above and beyond and communication has been great every step of the way. As well as being the sounding board for some of my frustrations. Highly recommended. And if you're reading this Robert, Adam deserves a raise or at least a bonus I'd say ????... Read more
2nd Apr 2019 (5 years ago)
Martin
Emma and the team have been extremely professional throughout in finding us the right tenant. Provided regular updates, very proactive, and courteous throughout. Would definitely recommend, fantastic service... Read more
Landlord
1st Apr 2019 (5 years ago)
C Strevens
I Would absolutely recommend Robert Luff to anyone who require an estate agent for either a sale or a purchase! If your looking for a professional honest firm use Robert Luff! Robert Luff and Adam Seymour were fantastic throughout the whole process!... Read more
29th Mar 2019 (5 years ago)
K Heating
Adam at Robert Luff was extremely communicative and helpful throughout the purchase process.
Our purchase took much longer than expected due to circumstances out of our and Robert Luffs control, but Adam kept us informed.
We have now exchanged contracts and looking forward to moving into our new home.... Read more
Buyer
28th Mar 2019 (5 years ago)
A Stephenson
We sold through Robert Luff, dealing with Adam. Really pleased with the service and help. We were obviously nervous about selling and about dealing with estate agents but Adam was fantastic at getting us through it. I'd definitely recommend them.... Read more
Seller
27th Mar 2019 (5 years ago)
W Booker
excellent service, efficient and very helpful in all offices. Would recommend any time.... Read more
21st Mar 2019 (5 years ago)
H O
Emma has been fabulous in helping me with my flat & nothing has been too much trouble. :)... Read more
Tenant
20th Mar 2019 (5 years ago)
S Davis
Easily the best estate agents we've used! Emma was so professional and kept us updated on everything that was happening. Amazing service!... Read more
18th Mar 2019 (5 years ago)
K Tidey
I had Emma Hyman help find my partner and I the perfect flat. Emma was very helpful & went out of her way to find out information for us. Very professional, highly recommend there service.... Read more
Tenant
18th Mar 2019 (5 years ago)
Hayley and her team couldn’t do more to help me. From the day I said I would like to rent the flat to the day I moved and handed over the keys. Hayley is professional and friendly and always made sure I was happy with all of the process and understood etc
I will definitely be using Robert Luff Worthing again to rent a property should I need to in the future. Thank you for making it such an easy move!... Read more
Tenant
8th Mar 2019 (5 years ago)
L Banks
Really great estate agents Emma is who I communicate with mainly and she is always very helpful and prompt with replying if I e mail or phone regarding anything ???? as are all the staff when I’ve needed them ????... Read more
6th Mar 2019 (5 years ago)
A Sedgwick
Were at all times professional, kept us informed and paid attention to all the details given - Looking forward to our new flat!!... Read more
Buyer
4th Mar 2019 (5 years ago)
L Hickey
Great service from Emma and Hayley sourcing tenant for our property. Very professional would definitely recommend them as letting agents.... Read more
Landlord
2nd Mar 2019 (5 years ago)
C Troak
Best I don't leave a comment!... Read more
20th Feb 2019 (5 years ago)
N Carter
Superb service and it was great to work with a very professional team at Robert Luff. I have to particularly mention Emma who did a great job in helping us to move quickly which was seamless and easy, and she really went the extra mile. I would highly recommend without hesitation.... Read more
20th Feb 2019 (5 years ago)
C Waters
Highly recommend using Robert Luff- i sold my property in Worthing and the Worthing branch were brilliant. I reached out to 5 other estate agents when selling my property and decided to go to Robert Luff due to seeing a lot of their houses sold on my road, also I wanted to avoid photos that weren't realistic. The photos for my property were exactly what i wanted and they were there to support me through the whole process as I had never sold a property before. They actually helped me exchange and complete as my solicitor was terrible so had to get more involved than they needed to. As good as it was to get the price I wanted for my property- i really appreciated the after care that was provided. Thank you Luke and Adam :)... Read more
Seller
13th Feb 2019 (6 years ago)
R Sumeray
Highly recommended!! I put my flat on the market while it was still tenanted and the lettings department worked in conjunction with the sales department who sent many viewers giving me email notifications including the viewers’ names every time a viewing was planned which enabled me to log their progress, without any interference from me. My lovely tenants moved out on time and once the sale went through and during the legal process, and the crew at Robert Luff were always ahead of the game, resulting in the sale going through seamlessly. Thank you Richard and the rest of the team.... Read more
Seller
13th Feb 2019 (6 years ago)
S Smith
Recently sold my flat with Robert Luff. The whole team were very professional and courteous. Richard was particularly good at keeping me updated throughout the process. Would definitely use this estate agents in the future and would highly recommend.... Read more
Seller
24th Jan 2019 (6 years ago)
Paul
Incredibly unprofessional and pushy estate agents. Refuse to take offers for properties unless you purchase their mortgage services.... Read more
22nd Jan 2019 (6 years ago)
E C
We have been extremely happy with the efficient, professional and polite service that we received in purchasing a property. Richard kept us well informed throughout the purchase. We would highly recommend this estate agent and intend using them again in the future.... Read more
Buyer
21st Jan 2019 (6 years ago)
T Howard
Many thanks to Mike and Richard for all their hard work in selling my property, keeping me up to date and answering all my queries. Thank you so much for all your hard work. It is very much appreciated.... Read more
Seller
19th Jan 2019 (6 years ago)
S richards
I have to say Robert Luff & Co were tremendous for me, I dealt with the main man himself selling a portfolio of new build apartments in Worthing, he gave me expert advice from day 1 and lived up to all his forecasts, after dealing with lots of agents over the years I must say as a developer it was a breath of fresh air, highly recommend.... Read more
Seller
16th Jan 2019 (6 years ago)
S stars
Fabulous service from Robert Luff and over Christmas and New year too! There
was a whole lot of chasing to do to make our purchase smooth and swift. So thank you to Like Mills who did a sterling job, was always at the end of the phone and went the extra mile to get things sorted!... Read more
Buyer
16th Jan 2019 (6 years ago)
A sandell
I have just completed the sale on my house, this is the first time I have done this so was very anxious.Luke Mills at Robert Luff was extremely helpful, keeping me in the loop from start to finish.He constantly put my mind at rest and walked me through the whole procedure making it very easy and stress free! Thankyou Luke you've been great ! I would totally recommend Robert Luff , and also Luke Mills as your contact.... Read more
Seller
8th Jan 2019 (6 years ago)
C Banda
Kelly Johnson has provided an outstanding service to me and my family, which we are very grateful to her for.
I highly recommend Kelly!... Read more
19th Dec 2018 (6 years ago)
P Newberry
Robert Luff found a tenant for my flat within 3 days. Amazing people, highly recommended.... Read more
Landlord
15th Dec 2018 (6 years ago)
T Bird
A huge thanks to Adam Seymour who we recently purchased our new how , always there always returned my calls a truly professional who took pride in his work . An agent after my own heart . I also found the whole of the office to be helpful. I can not recommend them highly enough.
Truly a huge thank you... Read more
Buyer
14th Dec 2018 (6 years ago)
D JEFFERY
Fantastic service from all the team, especially Luke who looked after us all the way and his proactive communication was really appreciated. Highly recommended agent for selling or purchasing. First class!... Read more
5th Dec 2018 (6 years ago)
K Bunn
Amazing team. Couldn’t do enough to help and make moving as easy as possible. Highly recommend x... Read more
4th Dec 2018 (6 years ago)
J Evans
Thank you to the team at RL for all your support help and hard work.
Great staff and service!... Read more
1st Dec 2018 (6 years ago)
N Johnson
Emma Hyam has been outstanding through my moving out process, her customer service is amazing.... Read more
Tenant
30th Nov 2018 (6 years ago)
R Harrison
We have just today completed on a purchase which was tricky at times, but we cannot fault the time and attention that we have had from Jack at the Goring office, and also Jamie. We would thoroughly recommend Robert Luff... Read more
Buyer
23rd Nov 2018 (6 years ago)
G A
they are probably good... Read more
23rd Nov 2018 (6 years ago)
D Hudson
We cannot praise the service and professionalism enough that Adam, Richard and Mark provided to myself and my parents in selling both our houses. Nothing was to much trouble and communication was outstanding! Adam went above and beyond the call of duty in caring for us and made both of our sales and purchase so much easier during stressful times. Working tirelessly to ensure everybody in the chain is communicating with each other and on the same page! Not forgetting they sold my Mum's house within 8 hrs and ours within 10 days! Thank you for all your hard work and wish you all at Robert Luffe the best for the future! David H... Read more
Seller
26th Oct 2018 (6 years ago)
R Gibbens
We have recently sold and bought property from Robert Luffs, dealing with both the Worthing and Goring branches. So many estate agents to choose from but definitely made the right choice and they will have a customer for life now. Would highly recommend you to use the 'Luff Group' . Professional, courteous, helpful and really knowledgeable with great communication throughout the whole process. They must employ a good dentist as they all have beautiful smiles each time we see the team, we are greeted with beaming pearly whites!. We've had a great experience, the team at both branches genuinely care about what they do and are damn good. First class service the whole way through, 100% thumbs up and a big thank you to all of the teams. G and R Gibbens... Read more
Seller
29th Sep 2018 (6 years ago)
C Milner-smith
Amazing service all the way through selling our property. Great communication, really professional and so much knowledge. Everyone is super friendly and always happy to help.... Read more
Seller
14th Sep 2018 (6 years ago)
E Stanworth
Would recommend Robert Luff as selling agents. I chose them as sole selling agents from a selection of 5 other well known Worthing agents and made the right choice. Luke Mills and Mike Jones have efficiently managed a quick sale. Good communication and help offered throughout when requested. Pleasant to deal with at all times.... Read more
Seller
14th Sep 2018 (6 years ago)
J Bailey
My ex wife instructed 3 other local agents before I asked her to approach Luffs. Luke Mills was excellent from the start, he was diplomatic, and the calls and emails were frequent through out the sale.
There were issues during the sale from the other parties, but Luke kept us in the loop, and offered guidance.
Would I use Luffs again, with out a doubt.
Many thanks Luke.... Read more
Seller
9th Aug 2018 (6 years ago)
G Aubrey
Very reliable and great service offered from this company. Cannot recommend highly enough.... Read more
11th Apr 2018 (6 years ago)
deek
OK, but became very pushy and rang every day before we exchanged.... Read more
17th Feb 2018 (6 years ago)
oneway.lewiis
Dealt with Lee and Kelly at Lancing Branch. They could not have been more helpful and professional. They are a credit to Robert Luff Agents. Excellent Service. Thank you Jan and Olly... Read more
21st Jan 2018 (7 years ago)
S Glykiotis
Great first time buyer's experience, having dealt with a few agencies, I must say Robert Luff & Co are significantly ahead in terms of Professionalism, Efficiency and have a great set of staff who are informative and friendly! Special thanks to Richard, Ray, Michael & Luke.... Read more
Buyer
18th Jan 2018 (7 years ago)
L Bruce-Hay
Great service - easy to get hold of/fast responses/smooth process. Very impressed, would definitely use Robert Luff again in the future. Thank you!... Read more
5th Jan 2018 (7 years ago)
G Fisher
Fantastic service - highly recommend.
Robert Luff and Co answer phone calls promptly and efficiently which is exactly what you need during a stressful house move.
Fees were very reasonable for such a professional service.... Read more
20th Dec 2017 (7 years ago)
R Reason
Brilliant, professional, personal service from the team at Robert Luff. I had a nightmare situation with some cowboy solicitors and Richard at RL kept on their backs and pushing for everything to go through keeping me fully informed at every step. I was starting to loose hope and I'm not sure the sale would have gone through if it wasn't for the effort Richard put in! Great work.... Read more
Seller
3rd Nov 2017 (7 years ago)
C Baron
Many thanks to the team in the letting dept especially Natalie...2nd year with Robert Luff & Natalie knows my requirements to a T...She tells me what properties suit me & she's spot on every time...She is extremely helpful & mindful of my situation..THAT is priceless, so thank you Natalie,I look forward to dealing with you again sometime in the future.... Read more
Landlord
16th Oct 2017 (7 years ago)
K Morris
I have twice booked appointments for a member of staff to resolve a problem with a neighbouring property let through Robert Luff. Nobody turned up for appointment and nobody notified me of either cancellation. Although a previous problem was resolved quickly and professionally this one is still ongoing after two weeks.... Read more
Landlord
28th Jul 2017 (7 years ago)
S W
I am currently trying to sort out an issue and the managing staff have been unhelpful and unresponsive. The only time they seem to be helpful is when I go into the office to request information. Past that it does not appear they have any regard for their tenants concerns and needs. I will update this as the issue progresses but I would steer clear in future.... Read more
Tenant
8th Jul 2017 (7 years ago)
N Drummond
Whole process was easy and hassle free. I found the staff to be very friendly and polite and not 'pushy' at all. Excellent service from Robert Luff & Co. Well done.... Read more
20th Jun 2017 (7 years ago)