T Lesur
Very happy with the service and help of Regina Zhuk. She’s very professional. Jesse Daybell also helped us get the place quickly.... Read more
25th Nov 2024 (7 mo. ago)
F lu
Everything is simple, clear and friendly! They are always there when you need help. If return to this area in the future I will choose Russell Simpson again without hesitation.... Read more
14th Mar 2023 (2 years ago)
N Ross
Professional approach to real estate... Read more
12th Mar 2023 (2 years ago)
F Incisa
One of the best if not the best real estate agent in Chelsea London. Highly recommended!... Read more
6th Dec 2022 (2 years ago)
S Hesketh
had the BEST experience w them. could not be more friendly and helpful - took all the stress out of selling a house. couldn’t reccomend more highly!... Read more
Seller
11th Aug 2022 (2 years ago)
K Sylvester
The finest homes in the most coveted London Neighborhoods.... Read more
14th Jan 2022 (3 years ago)
S Warner
Terrible service , moving internationally and they left it until two days before to inform me the landlord wanted a year up front .
Spoke to one of the owners who was supposed to investigate and get back to us .
Didn’t hear from them again.
We found out that they were a friend of the landlord that they didn’t disclose .
Appalling service... Read more
Tenant
3rd Jan 2022 (3 years ago)
P F
Such professionalism, efficiency and absolutely charming people to deal with. Wouldn't hesitate to recommend Russell Simpson. Thank you.... Read more
1st Jul 2021 (4 years ago)
Antonio

My partner and I rented a flat in Notting Hill through this agency for just over a year and our experience has been very poor.
First of all, I would like to clarify that we had absolutely no issues with the property. The premises were as expected, good location and a friendly porter.
However, when it comes to Russell Simpson, I don’t recall a single positive interaction. Their customer service is incredibly unresponsive, slow and careless.
For example, there was a time we had a power cut in the afternoon. I immediately tried to call the agency’s official phone number (from Google) but no response. Then I tried to reach to our property manager (Annabelle) who did not pick up the phone. She then emailed me several hours later saying that her mobile phone “was on silent” ????????. In the meantime, we had to resolve the issue by ourselves otherwise we would’ve been left without electricity for the whole night.
The check-out experience has been as bad. Poor and delayed communication throughout the whole process and made-up charges. The company they use for check-in & check-out inspections has a clear conflict of interests (appointed by, paid by, and dependant on the estate agency) which prevents them from being “impartial and independent” as they should be. As a result, we had to pay for the end-of-tenancy cleaning twice. Also, while still discussing the charges with our property manager, I noticed that deductions had already been made from our deposit and a transfer to my account was made of an arbitrary amount established by the agent.
Overall, it has been a negative experience and we will not be renting with Russell Simpson in the future.... Read more
Tenant
10th Mar 2021 (4 years ago)
T DJ
Wonderful personable people who know their stuff. Russell Simpson have a great reputation for a good reason.... Read more
11th Dec 2020 (4 years ago)
T Shann
The most professional, friendly and reliable estate agents in town... Read more
15th Nov 2020 (4 years ago)
A Jouhary
Top expert on property in the knightsbridge , Mayfair and Chelsea areas... Read more
20th Apr 2020 (5 years ago)
R Arora
I have worked with Russell Simpson in relation to a complex property deal recently. I have found them to be an extremely professional firm. Jake Russell in particular is very courteous and conscientious in his approach. As a Property Lawyer, I commend Jake’s work ethic and his proactiveness in facilitating a smooth conclusion of the deal.
I look forward to working with Russell Simpson again in the near future.
Richa Arora, Bracher Rawlins LLP, London... Read more
5th Sep 2019 (5 years ago)
J Waites
An accurate and honest appraisal that got our house in Chelsea sold promptly where others had failed. Outstanding professional and attentive service.... Read more
Seller
2nd Sep 2019 (5 years ago)
R Burgess
Fantastic, professional service from viewing to completion..... Read more
27th Nov 2018 (6 years ago)
M Bosnyakov
im a Russell Simpson customer for more than a year now. Im having an exceptional service, very friendly and professional attitude. Absolute pleasure to deal with. Highly recommended!!... Read more
19th Oct 2018 (6 years ago)
Camilla
Russell Simpson take all of the stress away from renting out your property with the upmost professionalism. If ever there is an issue with the property from the tenant or the landlords side they will deal with the matter immediately and thoroughly, and I know that my property is in the safest of hands.
I would not consider using any other agent other than Russell Simpson, they are fantastic and a pleasure to deal with.... Read more
Landlord
19th Oct 2018 (6 years ago)
J Innes
Russell Simpson have been looking after my flat for over 10 years. Everything has been dealt with wonderfully well and I couldn't fault them in any way... Read more
Landlord
18th Oct 2018 (6 years ago)
D Phillips
Friendly and efficient staff, who found a tenant for my house within £ days of going live. Highly recommended in Belgravia, Chelsea, Pimlico, South Kensington postcodes... Read more
Landlord
17th Oct 2018 (6 years ago)
A Parker
Love dealing with Russell Simpson! Always quick to respond and they make renting out a property feel like total breeze. I can't recommend them enough. Happy for them always to be my managing agents! Nina... Read more
Landlord
15th Oct 2018 (6 years ago)
I Cormack
Outstanding service and outcome. High personal attention to detail. Smooth communication including diplomatic interventions to facilitate mutually satisfactory results. Faultless performance. Highly recommended.... Read more
1st Oct 2018 (6 years ago)