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- Stapleton Long
Stapleton Long
Opens Monday at 9:00am
501 Norwood Road, SE27 9DJ
Stapleton Long are an estate agent in Norbury. They mainly list properties in SE27, SW9 and SE19. Over the last 6 months, they've listed 11 properties, with 11 currently on the market. Most of the properties listed are 1 bed/studios. They list properties for sale on Zoopla and Rightmove.
Opening hours
- Monday 9:00am - 6:00pm
- Tuesday 9:00am - 6:00pm
- Wednesday 9:00am - 6:00pm
- Thursday 9:00am - 6:00pm
- Friday 9:00am - 6:00pm
- Saturday 9:30am - 4:00pm
- Sunday Closed
View all details
Stapleton Long Reviews (113)
Have you used this agent?
75%
4%
0%
2%
19%
T Granthier
Mark and Mike were extremely helpful in our entire property search. Would definitely recommend.
12th Jun 2024 (6 weeks ago)
F K
Great customer service, Patrick is an exceptional He is always quick to respond to any concerns and ensures that any issues are promptly resolved.
Thank you
13th Apr 2024 (15 weeks ago)
A Price
Absolutely appalling - do not have your property managed by Stapleton Long.
Myself and fellow leaseholders have spent far too much of our time unpicking their faulty and innaccurate accounting, chasing emails and responses, finding suppliers for them - to be met with apathy, ignorance and downright spite. They are charging us for phone calls to get to the bottom of THEIR accounting.
They skirt around answers, push tasks down the road, ignore you and manipulate invoices to charge us more illegally.
They are the lowest of the low and have rightfully had formal complaints and Ombudsman complaints files against them.
Do yourself a favour a avoid using Stapleton Long for your own sanity.
11th Apr 2024 (15 weeks ago)
M Gillings
STAY AWAY AT ALL COST.
Words actually cannot begin to describe how terrible Stapleton Long are as managing agents.
Myself and the 2 other leaseholders have been pulling our hair for 2.5 years dealing with their manipulative behaviours and flat out illegal acts.
Memorable and disgusting highlights include racial slurs and trying to get one of the leaseholders to pay £400+ to advise on the history of the building (3 very simple questions). They took over 6 months to address a faulty fire alarm and would make us travel to their offices to review receipts. Our residence is in West London and they were sending repair people from KENT!
When we finally raised a formal complaint and threatened legal action - they resigned from managing our building - a lucky result for the leaseholders.
I have decided to not name the specific Property Managers names here because quite frankly we feel deeply sorry for them - the way they have treated the leaseholders that pay their service charges is truly disgusting, the anger and distain they hold on a daily basis to the people they are paid to serve is simply outrageous.
For all those considering appointing Stapleton Long as Property Agents - please don't hesitate to reach out to me and I am more than willing to share the countless examples of disgusting property and customer service, the multiple submissions to the property ombudsman we made about their behaviour and specifically the names of the individuals that did all of the above.
STAY AWAY.
11th Apr 2024 (15 weeks ago)
E Thomas
Mark has been brilliant. For every problem he has a solution, and in our circumstance Mark has gone above and beyond for us. A really positive experience!
10th Apr 2024 (15 weeks ago)
J Castle
Mark has been an absolute hero. Finding us a wonderful property that we can now call a home. Couldn’t recommend Stapleton Long and Mark highly enough
10th Apr 2024 (15 weeks ago)
B Daruwalla
Even 1 star is too generous. Do not under any circumstances allow them to become your managing agents. We have been treated so poorly by them I don’t even know where to start. If you do happen to work with them, make sure to get a price list of services as they will make up whatever price they feel like. At one point (illegally) suggesting we needed to pay £150 for a phone call about our statement of fees, £400 + VAT to answer 3 yes/no questions for solicitors. The list goes on. Avoid at all costs.
10th Apr 2024 (15 weeks ago)
C Bird
We had a fantastic experience working with Mark when going through the process of renting a flat with Stapleton Long. Would highly recommend!
29th Nov 2023 (7 mo. ago)
N Rose
I have been privately renting with Stapleton Long since 2012 and I can honestly say that they are such a great agency!
Patrick, Michael and the team are great! They respond to any of my requests promptly and repairs are treated in the same way. Would definitely recommend
28th Nov 2023 (7 mo. ago)
J B
Appalling communication in relation to a rental offer I submitted. I had to constantly chase for a response and only ended up finding out ithe property had in fact been let to someone else after seeing the let had been agreed on the Stapleton Ling website. Very poor communication and customer service
1st Nov 2023 (8 mo. ago)
Anonymous Tenant
I have dealt with a number of estate agents over the last few months for rental purposes. Stapleton Long were by far the worst in relation to communication. In other words there was barely any and promises of updates on a rental offer I submitted were non existent. Avoid
1st Nov 2023 (8 mo. ago)
D Crewdson
Mark was very quick to action any queries we had, a very smooth process getting us into our new flat. Highly recommend.
25th Oct 2023 (9 mo. ago)
R Russell
Mark offered sublime service and we are very happy with the quality of property we now occupy. Massive thanks!
We were informed every step of the way and he was always just an email away which made a potentially frustrating process quite pleasant.
Will definitely recommend to colleagues.
21st Oct 2023 (9 mo. ago)
A Gapac
Patrick was quick to respond to my emails
and helped me solve minor issues on the flat that I am living in.
21st Sep 2023 (10 mo. ago)
S Arthur
Mark and Michael at Stapleton Long couldn't have been more helpful with our move into our new home.
We fully recommend them to everyone needing an estate agents in the area.
12th Sep 2023 (10 mo. ago)
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