Anna-Marie
1

Amazing house and Lovely landlord — but the agency has been genuinely awful<br><br>Our landlord is wonderful and we love our new home. This review is entirely about Stirling Ackroyd (London Bridge) as the letting agent.<br><br>We have had to chase them for absolutely everything, at every single stage — before and after move-in. Nothing has been proactive.<br><br>When the junior agent originally handling our tenancy left, the senior colleague who took over didn't even have our email address. They lost our contact details (email address) entirely. No handover whatsoever — a failure that sat squarely with the senior person, not the outgoing junior.<br><br>After we moved in on 1 July, they didn't tell us how to pay our rent. No bank details, no standing order instructions, nothing. We had to chase them a full week into our tenancy asking how to pay, and then chase again before the details finally arrived. The Move-In Manager admitted in writing this should have been sent earlier.<br><br>Our contract had the wrong deposit option despite us confirming our choice in writing, and it took repeated flagging to correct.<br><br>We asked to visit the property to take measurements before move-in so we could plan our furniture. They refused us access and eventually sent a floor plan only after multiple follow-up emails — and only after the agent initially failed to even understand what "measurements" meant.<br><br>The move-in manager we were escalated to was unreachable — the phone number we were given did not connect.<br><br>We have been polite, patient, and understanding throughout. In return we have been ignored, sent incorrect paperwork, denied reasonable requests, and left uninformed on basic tenancy matters.<br><br>If you are considering renting through this branch: keep everything in writing and prepare to chase relentlessly. Avoid if you can.<br><br>Again, the landlords are amazing, but the agent was truly disappointing.... Read more
8th Jul 2026 (25 days ago)