F Grace
With Your Move Estate management I finally found a house close to my workplace. I couldn’t be more grateful for the experience . Hayley and Georgina were incredibly helpful and supportive throughout the process. I truly appreciate their handwork.... Read more
Buyer
25th Jun 2025 (20 days ago)
H Sam
I had the most wonderful lady who supported me through the process, everything on point. Thank you Georgina, thank you Your Move.... Read more
30th May 2025 (7 weeks ago)
L Harris
Georgina and Frances of the rentals team have been super helpful throughout the process of helping me find a suitable rental property for the near future. While I’ve not been unable to find just the right place for my specific needs, I shall be returning to these two, to help continue my search. I highly recommend these two in your search.... Read more
30th May 2025 (7 weeks ago)
R Jorge
I’d like to thank Georgina for being so helpful with a recent life event. Due to a relationship breakdown I had to change my tenancy agreement to my sole name and Georgina has made the entire process painless and smooth. Thank you very very much!... Read more
Tenant
21st May 2025 (8 weeks ago)
A Owl
Kept charging me rent even after I turned in the keys and ended the lease AND they charged me £260 for cleaning when I already had my own private cleaner.... Read more
T Zac
I rented a flat through YourMove last year and recently moved out. My experience was excellent from start to finish. The communication with both YourMove and the landlord was smooth throughout my tenancy. I truly appreciate the continuous support from the YourMove team, especially Charlie and Josephine, who were always helpful and responsive. I highly recommend YourMove to anyone looking for a hassle-free renting experience!... Read more
Tenant
24th Oct 2024 (8 mo. ago)
M Kinge
Very good experience with your move, Georgina had shown me the property and helped me throughout the whole process until keys were given! Very smooth process! Mel was also great and very quick with responses and getting things sorted for me. Thank you... Read more
Tenant
7th Oct 2024 (9 mo. ago)
A Calleya
Samantha morse was very professional and helpful throughout the journey of purchasing our property there were lots of unusual and unforseen problems that occurred over the 5 month period but with her help we finally got there , a massive thank you to Samantha .a
Also thank you to Charlie and max for the various viewings on the property... Read more
Buyer
6th Sep 2024 (10 mo. ago)
G Loitongbam

I wanted to share my experience with renting a property through YourMove, as it has been extremely disappointing. I rented Flat 2, 57 Portwood Road, and when I moved in, the house was not clean. I raised this issue with both the landlord and your agency, but nothing was done, leaving the property in an unclean state for two weeks. As a result, I had to make alternative arrangements for my accommodation during that time.
Despite my complaints, YourMove did not take any action, citing that the property was managed by the landlord. The landlord, unfortunately, was extremely unresponsive and negligent throughout this process. I find this lack of support and accountability unacceptable. As the agent, I believe you still have a responsibility to address tenant concerns, especially when the landlord is so uncooperative.
Now that I have moved out, the landlord is holding my deposit without any reason. I believe that YourMove, as the intermediary between tenants and landlords, should have taken steps to resolve this issue. Unfortunately, this experience has left me unwilling to rent through YourMove in the future.
I hope this feedback will encourage you to improve the level of service provided to tenants and to ensure that landlords fulfill their responsibilities.... Read more
Tenant
17th Aug 2024 (10 mo. ago)
S roberts
A long and tiring purchasing process was helped massively by the Your Move team, especially Samantha. She constantly chased all parties and reassured me with any updates she received. Without her, I am not sure the purchase would've been able to happen so massive thanks, definitely recommend!... Read more
Buyer
1st Aug 2024 (11 mo. ago)
M Nicolaou
I would never let from YOUR MOVE again. They failed us as tenants majorly them and the landlady they were meant to be in contact with. Moved us into a property that was covered in black mould and when questioning it I was called a liar even though it was in the opening inventory they had provided.
Being in the property over a year and there were still major works that had to be done. Change of property mangers so I had to explain myself multiple times about the occurring situations. They used the book shelf to hide damp walls, we had the same contractors come out more than twice to just “patch the work up”.
Honestly the worst experience of my life letting from them, and to think I was told at the start of my tenancy “it would be a smooth move.” Well it wasn’t! Please be careful letting from this agency!... Read more
Tenant
31st Jul 2024 (11 mo. ago)
Duncan
Your Move Southampton (London Road) branch have been fantastic, from start to finish.
Moving house is stressful but the team that I dealt with, Charlie, Francis, Max and of course amazing Sam (Sales Manager) have really supported the sale of my house! Cheers guys.
I would highly recommend and will use again!... Read more
Seller
19th Jun 2024 (1 year ago)
C bar
????... Read more
17th Jun 2024 (1 year ago)
A Hooper
We have used YourMove in Southampton as a letting agent for many years and recently also used their sales services. They continue to offer a professional service and we had no problems or questions they could deal with appropriately. I highly recommend them if you are looking to buy or sell, or from the lettings side of things where they remain our preferred agent. We would have no hsitate in using them again.... Read more
Seller
17th May 2024 (1 year ago)
Sara
Keep getting useless newsletter and other emails. Clicked unsubscribe, still getting them. Contacted Your Move and they say you have to contact the branch. Contacted the branch twice and they still won't stop sending me emails. Have reported to ICO now... Read more
4th May 2024 (1 year ago)
T Lee
Very good experience with the Your Move Southampton team for a property sale. I interacted mainly with Charlie, Frances, and Samantha. A detailed valuation and explanation of the process was provided together with honest guidance. They arranged property viewings well, providing clear notice and feedback, and later managed communications with the seller and the conveyancer while keeping me up to date on any changes. The team were easy to reach by phone and very efficient, always quick to follow up on urgent items to ensure the sale progressed.... Read more
Seller
24th Apr 2024 (1 year ago)
P Bunting
I have had a great experience of using Your Move in Southampton. Charlie came to estimate the sale price of my house and was really upfront and honest, I felt I could trust him immediately as he was saying his honest opinions rather than what I might want to hear as other estate agents had done. Frances was great througout, arranging my viewing of properties for me to buy and always prompt and helpful. Then finally Sam has been really tenacious in getting my purchase through and driving the solicitors onwards. Thanks to you all so much! A really great experience.... Read more
Seller
14th Apr 2024 (1 year ago)
E Forster
I just purchased my first home through Your Move and my experience with them was absolutely positive. Most of my interactions were with Max, Charlie and Samantha, and they were very friendly and helpful throughout. What I appreciated particularly was that they provided me with detailed documentation on the property when I first viewed it. This made things very transparent and also came in handy later on, when applying for a mortgage, etc. Communication was also very clear throughout the process. They also didn't try to badger me into getting additional products (like a mortgage) from them, which is what I've experienced with some other estate agents. As far as I recall, they offered to help with the mortgage. But when I politely declined, that was respected and I appreciated this a lot. When I sell/ buy in the future, I'll definitely go with them again.... Read more
Buyer
30th Mar 2024 (1 year ago)
S A
Beware of hidden charges! At first I thought Your Move was a really good estate agent. However, I realised the goodness was only because they were holding my deposit. During the end of tenancy at the time of releasing my deposit, I was heavily charged for cleaning service. Even the landlord and the quarterly review Instructors said that the flat was kept in a clean condition. When I asked for the cleaning invoice, I was sent a basic invoice just showing the amount saying cleaning charges!. Agent Josephine did not even try to help to speak to the landlord or the cleaning company regarding the ridiculous amount. I felt very bad as even after keeping the flat clean and tidy by treating it as my own, I was charged a heavy amount. I will definitely not be using Your Move again! I trusted Your Move with my holding deposit but they clearly broke my trust. Anyways, money lost can be earned but they have definitely lost a valued customer!... Read more
Tenant
8th Mar 2024 (1 year ago)
L Flood
Great & competent correspondence at all times buying through this team (YourMove Southampton) Can't fault the efficiency of Charlie & Max throughout our whole involvement. Thanks again for all your help guys :)... Read more
Buyer
28th Feb 2024 (1 year ago)
R Ling
Although the process from offer accepted to exchange was a good 7 months, Samantha, Max and Charlie have been so supportive. This was especially evident in the past 3 months, where external agencies needed chasing! Thank you so much for you help and support.
A great team to work with.... Read more
13th Feb 2024 (1 year ago)
L strange
Will definitely use again.
Charlie went out of his way to help me out.
Great communication throughout the sell of my property.
Professional service and will recommend to others... Read more
Seller
12th Feb 2024 (1 year ago)
H Spiers

Disaster from start to finish.
A few days after I paid a holding deposit on an apartment, I was called and told the landlord had changed their mind and no longer wanted to rent it out. My holding deposit was returned to me.
A few days later, I was again called to be told the landlord did now want to rent it again. I paid the holding deposit again, and moved in.
After just 4 months of a 12-month lease, your move contacted me to say the landlord wanted to move back into the property so could I move out? I said no, my lease was for 12 months.
I moved out 2 weeks before my 12 months was up and was told decorators would be going straight in. Then a few days later, I received my moving out report to discover I was being blamed for decorating materials being left in the property, mess in the sinks, etc! I disputed this immediately and was told the landlord would look over things shortly.
I’ve now been out of the property for over a month and am yet to receive my deposit back. When I’ve chased this up with the agent, I’ve been told to open a dispute and essentially chase it myself. The agent Josephine who I’m dealing with seems to have zero interest in actually doing her job by chasing up the landlord herself, and seems to think it’s perfectly reasonable to require me to fill in a 4-page form just so she can “give the landlord a deadline” (why on earth have they not been given a deadline anyway?!).
I’m disgusted with the lack of service from this company. Their tagline is “it pays to be with your move” - I beg to differ!!... Read more
Tenant
30th Dec 2023 (1 year ago)
C Wright
Great estate agent to work with, always really fast with replies and answering calls whenever needed (other companies are not the same). Worked with Sam for a purchase with Your-move and she was amazing to work with. Really recommend these guys.... Read more
Buyer
16th Nov 2023 (1 year ago)
P Haylor
Brilliant very helpful & always keeping us updated... Read more
14th Nov 2023 (1 year ago)
T Be
Horrible estate agent. They took the agents fee, but they didn’t do anything to help, they requested us to contacted by ourselves. The service is worst, they was wasting our time and getting trouble with us.... Read more
8th Nov 2023 (1 year ago)
P Chomicki
I have been looked after Vic Morecraft as I was looking for an apartment for rent on two occasions in the past 3 years. She has been absolutely excellent ! An exemplary Senior Lettings Manager !! Very kind, helpful, efficient and respectful of the client, she is the example setting the industry standards, honestly if most Lettings agents were only a bit like she is !! Five stars !... Read more
Tenant
12th Aug 2023 (1 year ago)
L Longshanks
I bought my lovely home in Southampton through this company. It took 5 weeks start to finish. Max, Frances and Charlie were first rate for speed, flexibility and communication. Absolutely first class. Quality outfit.... Read more
Buyer
7th Aug 2023 (1 year ago)
R Martin
Many thanks to Charlie Dibben and the team at Your Move Southampton for their great work on the sale of my flat. Charlie gave me spot-on advice from the start, quickly found a genuine buyer, chased up the conveyancing process when necessary, and saw the sale through to completion. Highly recommended!... Read more
Seller
6th Jul 2023 (2 years ago)
Steven
Jenna was fantastic, I requested a copy of my tenancy agreement and wanted to update some personal details. She was very fast and efficient. Thanks a lot!... Read more
Tenant
17th Apr 2023 (2 years ago)
L Chung
Your Move Southampton is a reliable letting agency, particular in maintenance team who always help customer solve problems swiftly. Much appreciated for the customer centric service.... Read more
Landlord
21st Feb 2023 (2 years ago)
L Browne
The London road team are fantastic. We work very closely with Emma Clark as we are a tradesperson for them and she could not be any more friendly and helpful. The whole team are very much this way too.... Read more
8th Feb 2023 (2 years ago)
O olabanji
Real estate agency in Southampton.... Read more
5th Feb 2023 (2 years ago)
Liz
A big thank you to the Sales Team of Charlie Dibben, James Bennett and Max Johnstone-Pope at Your Move for their outstanding work during the process of selling my property. Their approach and knowledge instilled confidence from the start.
Valuation at a difficult time in the market was well-judged. Communications were excellent, with regular updates on progress. There was always someone ready to take a call from us to answer any question. When it looked as though our buyer was going to pull out, Charlie saved the day and kept the sale on track. An excellent service all round from the team. Thank you!... Read more
Seller
30th Jan 2023 (2 years ago)
D McLean
I've used YourMove Southampton, on the lettings side, several times over the years as a Landlord. They have always been professional and super helpful and have found me great tenants in a very short time frame. Special shout out to Vic and Luke for answering all my questions and providing a fab service. I wouldn't use anyone else... Read more
Landlord
17th Jan 2023 (2 years ago)
D Hider
The team in lettings are absolutely brilliant. Especially Melanie ..At such a stressful time trying to find the correct paperwork, she guided me through and went out of her way to be helpful. Highly recommend!... Read more
14th Jan 2023 (2 years ago)
P Makrides
I am a tenant in one of their properties and the overall interaction is excellent. All staff have been very polite and professional so far.
Whenever there is anything to do with the property Patrik is always there to pass it on to the landlord in no time.... Read more
Tenant
10th Jan 2023 (2 years ago)
B Silva
Thank you for helping with the keys Patrik!!... Read more
5th Jan 2023 (2 years ago)
L macdonald
we have had nothing but good experiences with your move, especially with Patrik. He has helped us with everything from cleaning to house faults. understanding with rent payments and always willing to help. would highly reccommend... Read more
Tenant
5th Jan 2023 (2 years ago)
Sasha
Patrik was amazing and full of knowledge which gave me a lot of comfort and trust as an agent. I would certainly recommend him! Thank you so much for your help and effort Patrik... Read more
4th Jan 2023 (2 years ago)
Laura
Patrik is always there for us whenever me and my flatmates have questions about the property. He’s really friendly, helpful, kind and patient with us, provides a really good service! :)... Read more
Tenant
4th Jan 2023 (2 years ago)
O Kirby
Max and Charlie were brilliant in sorting the sale of my flat which had many ups and downs. Always available to call or email which meant I was always up to date with what was going on. Really appreciated their hard work.... Read more
Seller
15th Oct 2022 (2 years ago)
C L
Experience of using them on the sales and letting sides; they've been brilliant and would highly recommend.... Read more
29th Sep 2022 (2 years ago)
J Fielding
I wanted to highlight the truly outstanding work that Max Johnstone-Pope (Senior Sales Consultant) has undertaken during the process of selling our flat. Max has consistently gone above and beyond and made a hard sell considerably easier. We bought our flat through Max 4+ years ago, when selling the flat we quickly knew whom we wanted to work with, Max.
We have had nothing but a positive experience working with Max and can see how Max is suited to work in this profession, through his extremely approachable attitude and readiness to help in all situations.
We would highly recommend Max and Your Move to anyone selling or buying a property. The quick response and attention to detail was outstanding awerend we would be happy to work with Max and Your Move in the future.... Read more
Seller
15th Sep 2022 (2 years ago)
T CS
Scam artists. Your move supports illegal practices of landlords and preys upon tenants. Avoid at all costs... Read more
Tenant
31st Aug 2022 (2 years ago)
A Z
The best agency in this area. Very professional, polite and great knowledge about selling houses. I have bought my house and now I'm selling it through this agency. Charlie did very accurate valuation. Max is fantastic agent treating people like people in a personal way, answering all questions and being very friendly. All my queries were dealt immediately and I was informed very quickly about any changes and progress with selling my house ????... Read more
22nd Jul 2022 (2 years ago)
L Smith)
Have had a 1st class service from Luke @ Southampton Your Move.
Very professional, friendly, helpful and quick to respond to every matter regarding our move.
Luke, your mum will be so proud of you!! Thanks a million again.... Read more
4th Jul 2022 (3 years ago)
L Mumanyi
I would like to thank Jake Tucker he assisted me to find accommodation,he is professional and bubbly.
Thank you Jake for finding me my dream house.... Read more
5th Jun 2022 (3 years ago)
T Moreira

Worst agency I have come across. Not only did I have multiple issues trying to book viewing and nothing was sorted for 2 weeks or I was lied to. Told I would be notified only for the places to go without hearing anything. Being told they would get back to me and days later after following up no one having a clue what was going on. Luckily I found my 3 bedroom house with a different agency shortly after. However, now trying to get my deposit back. I was told 5 working days from the 28th April from a Ms. Clark through email. Only to follow up and be told its now 5 working days from the 7th May and they didn't see any issues or feel anyone was misinformed. I swear brains is not something this agency has or respect with communication. Always stating its the customers fault or not checking if they did their job and all round unprofessional. Wouldn't even recommend this agency to an enemy. They really hired people from Wish.
After owner response: I can send screenshot of your employee stating it was released on the 28th April and to wait 5 working days. After 5 working days contacting where the money was, then she stated she actually meant the 7th May instead and I was wrong for assuming.....what she told me and taking what she said literally. Your message now of when it's been released doesn't excuse the misinformation provided over several emails by Emma and then acting like all was well. Do better.... Read more
Tenant
29th May 2022 (3 years ago)
N hemmant
Vic, Luke and Hayley at Your Move Lettings Southampton were efficient and professional in finding tenants. They were always polite and answer any queries promptly. I wouldn’t hesitate in using their services again.... Read more
Landlord
12th May 2022 (3 years ago)
A Emphasis
Lovely to meet Jake Tucker at Your Move Southampton. Jake is very approachable and helpful. Nice to talk to people like Jake as all your queries and apprehensions are answered quickly. He is dealing with our prospect property to rent, he is working well with the arrangements and communicating to us regularly. Thank you Jake.... Read more
Tenant
25th Mar 2022 (3 years ago)
Victoria
Good agent would highly recommend !... Read more
19th Mar 2022 (3 years ago)
Julie
Huge thank you to Jake in the Southampton office for his help in finding my brother a fantastic apartment and to the manager Richard for his professional advice and guidance. A great team, I would highly recommend using Your Move... Read more
19th Mar 2022 (3 years ago)
Z Hall
Your move have managed my flat for many years and recently found me a new tenant quickly. The team are always friendly and helpful, special thanks to Jake... Read more
Landlord
4th Feb 2022 (3 years ago)
G Caraway
Thank you to the rentals team for making it easy to find my new flat! There was a problem with my reference (my boss got my pay wrong) and they sorted it out quickly and easily. Would recommended... Read more
Tenant
1st Feb 2022 (3 years ago)
C Hollyhead
Lacey Van der Harg
What a star Lacey has been. From the moment she showed us round our new flat we knew she was professional, knowledgable, caring and efficient. She has always answered all our queries and been invaluable in terms of chasing solicitors! We recommend her without hesitation and wish her every success in her career.... Read more
8th Dec 2021 (3 years ago)
L Beheshty-zadeh
Charlie, the Branch Sales Manager, came round to do a valuation on the flat I'm currently renting. He was polite, chatty and professional. He provided me with all the information I needed as to how this would work, and could not have been more helpful. Excellent customer service, would highly recommend Your Move, and Charlie in particular.... Read more
Tenant
19th Nov 2021 (3 years ago)
Alex
What a great agency! The whole team is so professional, helpful and very easy to be dealing with. A very special thank you to Jake for his patience.... Read more
18th Nov 2021 (3 years ago)
P Peel
Your Move recently sold our house. They valued our home for higher than we expected and we got it. Charlie was absolutely brilliant at helping us though the sale, nothing was too much trouble. I would unreservedly recommend him.... Read more
Seller
22nd Oct 2021 (3 years ago)
P Banciu
(Translated by Google) Super
(Original)
Super... Read more
15th Sep 2021 (3 years ago)
J Scott
I had difficulties with the referencing company however while this was ongoing, Your Move and Luke A could not have been any more supportive. I thank them for this and despite all the hiccups (no fault of theirs) I would recommend them in the future.... Read more
Tenant
23rd Jul 2021 (3 years ago)
A Moseley
Would highly recommend. James, Mel and Hayley were particularly helpful - they responded to e-mails very quickly, were very friendly on the phone and made the move so much easier. Thank you!... Read more
28th Jun 2021 (4 years ago)
V Price
Would recommend the Southampton branch. Charlie and Max have been really helpful and communicative throughout my sale. Thank you... Read more
Seller
25th Jun 2021 (4 years ago)
C Gomes
**AVOID** very pushy , unprofessional, messed around... Read more
1st Jun 2021 (4 years ago)
C Phillips
I would definitely recommend Your Move, but in particular Hayley!! She helped me non stop what seemed like the longest 10 months ever!! She done everything she could to help me find a house, answered very very quickly and dealt with anything I asked (even while working from home). After a number of times I got turned away she was always so positive and helpful in any way she could be. Hayley made my experience finding a house very easy and relaxing. Without her I would of given up on my search but she worked her magic and got me a house in a lovely location. She really has changed mine and my little boys life finding this house and making it happen for us, so thank you Hayley for always being so dedicated and hard working. Xx... Read more
Buyer
5th May 2021 (4 years ago)
A Jayatilake
This agency helped me a lot in finding an apartment for me. The staff was very helpful and worked hard to get the paperwork etc. done for me in a timely manner. The process is transparent through their excellent platform. They make use of the new technology appropriately, so that even signing documents also could be done digitally.
I like to give five stars for this company and would like to recommend it for a friend... Read more
Tenant
10th Apr 2021 (4 years ago)
P Adams
Having used Your Move for a number of years, ive found their services clear & enthusiastic. Covid can cause communication delays yet they remained quick to respond & continue to give honest advise. We are very happy with their landlord rental services. They have an admin section together with marketing side.... Read more
Landlord
28th Mar 2021 (4 years ago)
T Warwick
Selling my first house and wasn't sure what to do however right from the start, Charlie Dibben at the Southampton branch of Your Move gave me great advice, discussed valuation and different routes I could take to get the best price. No pressure felt at all and Charlie was excellent in keeping me up to date with regular communications. Just an all round nice guy too! House sale went through exceptionally smoothly and all within 6 week timescale. Highly recommend Charlie and all the team in Southampton! Thank you!... Read more
Seller
17th Mar 2021 (4 years ago)
R Farha
Highly recommended, I was helped by Victoria, who is very professional, accurate and helpful. Thank you... Read more
17th Jan 2021 (4 years ago)
F Akinyemi
Helpful agents... Read more
15th Jan 2021 (4 years ago)
kurupt
Extremely rude and unprofessional staff, zero service throughout the tenancy for essential repairs that are a hazard to our health and well-being. 100% would NOT recommend anyone from doing business with them.... Read more
Tenant
13th Jan 2021 (4 years ago)
T Anjaydee
Nice staff, helpful emails over the years... Read more
30th Dec 2020 (4 years ago)
Mimi
Everyone here is incredibly friendly and helpful. They helped us out so much when we ran into an issue with a past property and were very sympathetic to our situation. 100% recommend!... Read more
21st Dec 2020 (4 years ago)
C Saunders
The YourMove team have both given us excellent advice and been extremely helpful and patient throughout the process of moving for which we are very grateful. The team have been kind, friendly and pleasant throughout. Highly recommend!... Read more
6th Nov 2020 (4 years ago)
C Blaikie
No out of hours emergency service
Avoid at all costs... Read more
4th Nov 2020 (4 years ago)
R Stubbs
Didn't turn up to the viewing. No warning. Didnt answer their phones. Just nah.... Read more
31st Oct 2020 (4 years ago)
L Chamberlin
To all the team a huge thank you for your advice and support with my first rental property.
Charlie, max and Luke are extremely helpful knowledgeable and friendly.
As this was my second time in dealing with your move, previously selling my house I would recommend them to anyone.
Excellent service.... Read more
Landlord
10th Oct 2020 (4 years ago)
O Zafirova
We would like to say happily thank you very very much to the sale department of Your Move for your outstanding service you have provided for us, Max and Charlie what an amazing, brilliant service you've provided for us and how quickly we got the keys it's just unbelievable and we are absolutely happy with all your work you have completed and definitely will reccomend to closest friends your very knowledgeable, professional, reliable and friendly service and for future investment we know where you are????.
Couldn't highlight enough your communication, it was definitely 5 Star, absolutely brilliant.
Thank you very much Max and Charlie, it was absolutely pleasure to work with you and Your Move.... Read more
Buyer
18th Sep 2020 (4 years ago)
M noble
I approached this Estate Agency for advice and was very surprised indeed to receive an honest and balanced view of the situation I found myself in. I cannot recommend this agency highly enough. Thank you Charlie.... Read more
25th Aug 2020 (4 years ago)
L poletti
No support whatsoever from this agency as a tenant, I have been literally told that "they work for the landlord" and wouldn't care about what's fair at all, all I exist for as a tenant is to pay and have only duties, no rights. Much, much time wasted in trying to communicate as every time I called I talked to a different person, which was never up to speed. New people kept then popping up as the new reference person for a specific part of our contract, who again didn't have a clue of what was going on, same as talking to a wall with a procedure printed on. Their job would be carried off far, far better by a computer.... Read more
Tenant
13th Aug 2020 (4 years ago)
A ardelean
Staff is extremely helpful and professional. The process went through very smoothly.... Read more
1st Jun 2020 (5 years ago)
S Barrett

Your Move lettings-Southampton.
Having used them for many years to manage several properties, recent experience has been poor, no customer loyalty, pure greed.
Future landlords beware of small print.
Recently had some significant work done to one of my properties, as a managed property paying a monthly fee, felt it was easier for all to use their contractors even though heavy on quote, which did rise by completion.
I failed to realise that in the small print that Your Move would charge 10% plus vat for what was no more than a couple of emails and pay invoice.
When queried, I was told that since recent regulation changes they “needed to make up lost income in other areas”
When asked how they can justify or what constitutes a reasonable cost for work taken place, was again directed to the small print.
Managers response, won’t adjust or waive fee, Use your own contractors in future.
Sure Your Move will survive despite closing many offices as other branches will want to work with there current landlords.... Read more
Landlord
21st May 2020 (5 years ago)
V P
Overall good experience with Your Move service and agents. We rented a property under full management by Your Move, and we felt like they were fair and balanced in their dealing with us and the landlord. Apart from a few instances, repairs were logged and carried out promptly. We mostly communicated with Emma and Maureen, who always dealt with our enquiries quickly which we really appreciated. At the end of the tenancy, we put the effort in leaving the property in a lovely state, and we were glad that this was appreciated as we received our full deposit back, and in a matter of days too. Would recommend :)... Read more
Tenant
21st Apr 2020 (5 years ago)
B Tassell-Burns
Great team, nothing was to much trouble always there if u needed them
Always found ways to work through problem we had
Work with us
Always at the end of the phone if we needed them... Read more
13th Dec 2019 (5 years ago)
N Shearing
Great and helpful team who were on the ball and always happy to help.... Read more
13th Dec 2019 (5 years ago)
? Öztürk
I suggest Your Move Estate Agents who is looking for a place to accommodate. Especially Lauren helped me a lot in the agency. She gave me full information in the beginning of renting procedure and there was no surprise in terms of deposit, commission, utilities at home etc. It is a trustworthy agent and the employees are honest.... Read more
Tenant
10th Dec 2019 (5 years ago)
Mia
Lovely staff, Hayley is a great agent! She has been very helpful and friendly. No other agent went to so much trouble trying to find us a property. Great work!... Read more
19th Oct 2019 (5 years ago)
S Guillan

Arrogant & unprofessional, with companies like this it is no wonder that estate agents have such a bad reputation. I was given a viewing appointment time of 12noon, arrived on time with no sign of the agent. After 5 mins the agent appeared from the property and approached me calling me by a wrong name, it was the name of another client waiting to view the property. Your Move had arranged for several people to arrive all at the same time! Treating us all like cattle, so unprofessional. I believe that this is a pressure selling tactic, such an unprofessional approach when they are potentially asking the client to agree a contract of £9600.00 per year and yet they don't respect you enough to give you a one on one appointment... I wonder if the landlord who is paying this company are aware of their tactics? I expect not.
Unsurprisingly the agent didn't apologise just ignored me and move other client into the property. Incompetent sales agent, who obviously failed as a 2nd hand car sales person, picked the wrong client. Little did she know that I would have signed today and paid all the rent up front.... Your Move ... You Loose!
Will never recommend you to anyone.... Two Bit Unprofessional Operation. The industry and customers will be better off without your company in it.... Read more
11th May 2019 (6 years ago)
D Miller
Have just moved into a great flat through Your Move. Everyone at Your Move was very helpful throughout the entire process and were quick to give advice or other options when needed. Hayley was managing our move and she was brilliant.
Your Move offer help setting up bills and council tax which is really helpful and provide a detailed inventory. The reason I am giving 4 rather than 5 stars is that the way they do their references is outsourced to Experian, and is a long winded and complicated process. Apart from this everything was great and we are very happy with our new flat!... Read more
Tenant
19th Apr 2019 (6 years ago)
P Phelps

Dishonest and Unethical. Myself and my wife were looking for a 12 month lease in Southampton. We found an ideal property but was told by the agent that a 6 month lease would be offered initially with the view to extend to 12 months. This, I was told, was necessary to protect the landlord from potentially bad tenants.
We accepted this information and signed a 6 month lease, only to find out approximately 2 weeks into the tenancy that the house was already on the market for sale! The only way we found out is because we were asked by the sales team to give an appropriate time for a viewing.
This obviously caused my family alot of stress as we have a baby and a dog, and stability was a big factor for us when obtaining a lease. This was not considered by the agent who clearly misrepresented us by either being dishonest or unethical in her approach to arranging the contract.
To make things even worse, they charged us £342 for their 'services' in arranging a rental contract that was clearly unsuitable. We would not have signed the agreement if we knew that the house was for sale.
This whole experience has caused my family much anxiety and stress in not knowing whether we will need to relocate AGAIN in a few months.
I hope that someone will read this and decide against doing business with them.... Read more
Tenant
10th Apr 2019 (6 years ago)
K Maina
Very helpful and pleasant staff , went above and beyond to ensure I found the perfect flat especially George who Kept me updated regurlary on any new properties and the whole process of securing a lovely flat. I couldn’t be happier... Read more
Tenant
27th Nov 2018 (6 years ago)
A Ward
I recently used yourmove Southampton to help me source a flat for rental, George Day in particular was extremely helpful and his knowledge of the game was second to none. I would definitely use this company again for a hassle and stress free service. Highly recommended.... Read more
26th Nov 2018 (6 years ago)
B Raffo
I am generally hesitant to write a review on a company because they have different standards of service each time i visit. HOWEVER! i feel i really must write this review to commend an employee called Luke Blackburn who has been absolutely amazing from the get go. Luke has gone above and beyond every time i visit the branch! I was actually so impressed I rent my current property through Luke, who has guided me through every step and made sure i am fully understanding and ok with anything happening before allowing it to go ahead. I would definitely recommend going to Your Move in London Road - just ask for Luke!!!... Read more
Tenant
22nd Nov 2018 (6 years ago)
J Lodwidge
I would like to thank George very much with his assistance helping us to find the perfect property in what was a very sensitive situation for me. George certainly went over and beyond and could not of been more helpful. Really great guy and is a credit to your office. Thanks again George for all your help, you'll go far. Julie Lodwidge... Read more
21st Nov 2018 (6 years ago)
T Feng
As a foreigner and newcomer, I had to rent a flat to settle down as soon as possible, so I walked in almost half of the agents around London Rd. Finally, with the help of Your Move, I found a lovely flat and moved in smoothly. Hayley, an experienced staff of Your Move Lettings, is always helpful and patient along the whole process. I'm highly impressed by her efficiency and passion. She also told me a lot of useful information about the community and city. I feel lucky to choose this reliable agent.... Read more
Tenant
29th Oct 2018 (6 years ago)
T Withers
This wasn't the easiest house to sell but Charlie, Lydia and the team pushed it through and made a stressful situation pretty easy in the end. Thanks guys much appreciated.... Read more
Seller
19th Sep 2018 (6 years ago)
M Pope
A friend and I used the lettings team in Southampton and they were very professional, answered all my questions and moved us in very promptly. Can't thank James and Hayley enough for all there hard work throughout the process. I highly recommend that other people use them considering I had such a bad service from my past agent ST MOORES, ( DO NOT USE THEM)... Read more
Tenant
17th Sep 2018 (6 years ago)
P Arvanitis
All good, supported through the process... Read more
25th Jul 2018 (6 years ago)
R d
Charlie and his team showed exemplary customer service and expertise when dealing with a particularly specialised transaction. Would be happy to recommend and use again in the future.... Read more
19th Apr 2018 (7 years ago)
S Baines
Fantastic service, Helen was especially helpful, would highly recommend you use them.... Read more
21st Mar 2018 (7 years ago)
G Stevens
Great customer service walking into the office, glad Richard is back and looking forward to renting through Your Move Southampton
Geoff... Read more
Tenant
21st Mar 2018 (7 years ago)
M Porter
I have recently had a leak at my property, along with a broken boiler in the recent terrible weather. I was put in contact with Maureen Whittle who manages the property maintenance. Not only has she been methodical, consise and extremely organised, but has also taken the time to talk me through various aspects of the repairs and reassured me that everything will be fine and has really gone above and beyond what I expected. As a distance landlord opting for the fully managed service, I am very impressed and now realise that this is what should be expected of any property management company. A true asset to YourMove.
A consummate professional and lovely lady.... Read more
Landlord
13th Mar 2018 (7 years ago)
S Wheatley
Charlie and his team at Your move Southampton were very efficient and helpful throughout my house move. They kept me informed throughout the whole experience. Very professional but also personable. Lovely welcome when you pop into the office too.... Read more
31st Jan 2018 (7 years ago)
B Wheatley
I was very worried about buying a house one my own. Enter Chris Moody. Chris is my mortgage advisor at Your Move. He made me feel at ease with the mortgage application and gave me time to think about what I wanted to do. Buying a property is always stressful but Chris made the financial side of it very simple and easy. I was given all the facts I needed to know to make a decision. Very professional service. I can thoroughly recommend Chris. So simple I may even buy another house one day.... Read more
Buyer
23rd Jan 2018 (7 years ago)
S Upson
Lydia Thornley handled my recent land purchase with complete professionalism. I will be very happy if she handles any future purchases that I may undertake.... Read more
Buyer
12th Jan 2018 (7 years ago)
C Cooke
Great to speak to an estate agent that doesn't just try and talk you in to something.... Read more
7th Jan 2018 (7 years ago)
M Vinter
Charlie was charming and friendly. The team were also helpful. Definitely would recommend Your move.... Read more
6th Jan 2018 (7 years ago)
S Lewis
An excellently managed office! The staff are really helpful and enthusiastic!... Read more
6th Jan 2018 (7 years ago)
M Masterson
Helpful staff, lovely manager... Read more
6th Jan 2018 (7 years ago)
R Lo
great managers... Read more
6th Jan 2018 (7 years ago)
C teather-lovejoy
Excellent service, very helpful and pleasant staff... Read more
5th Jan 2018 (7 years ago)
D h
Charlie and his team are great! A pleasure to do business with.... Read more
5th Jan 2018 (7 years ago)
Jens
Have been very incompetent at every step of interaction. Avoid.... Read more
24th Jul 2017 (7 years ago)
L Chudy
If I could give a '0' I would. Disgusting service, told wrong information on a lease on a flat which has now cost us money which they have admitted was their fault but wont refund our costs!!!!... Read more
Tenant
14th Jul 2017 (8 years ago)
M Quinn
Had a great experience with Your Move Southampton. Dominic helped me with all of my questions, and was very professional. Would definitely recommend him to go to for buying your first home.... Read more
Buyer
14th Mar 2017 (8 years ago)
J jenkins
I have recently bought a property with your move Southampton. I was guided by Hayley who helped to find my perfect home. She was very friendly and professional I would definitely recommend using her if you are looking to buy.... Read more
Buyer
14th Mar 2017 (8 years ago)
G Rowland
Victoria came to value our property and we were very impressed with the service but eventually decided to rent with Richard and it got let straight away for our asking price! Somebody's always there when we need them - highly recommended.... Read more
Landlord
13th Mar 2017 (8 years ago)
G Stanley
Professional experience the moment I walked through the door. I am a new landlord soon to put my property on the market with the Southampton office. I would say even though the fees were a little higher the package and service is worth the extra. Highly recommend sitting down with the valuations team.... Read more
Landlord
7th Mar 2017 (8 years ago)
M Lyons
Crazy speed of let!! This is the second time I've dealt with your move and I have to say yet again they have impressed! My flat was on the market for only 3 hours. Four viewings later it's let with offers over the asking price. Thanks again.... Read more
Landlord
7th Mar 2017 (8 years ago)
S Cleaning
Recently started working as a contractor with Your Move, they are all a real pleasure to work with....extremely efficient & professional!! Looking forward to working with them on a regular basis in the future.... Read more
2nd Mar 2017 (8 years ago)
J Beckett
New landlord working with Your Move - brilliant service, excellent advice. and always friendly and helpful. I felt like I was valued and was always able to contact a friendly member of the team over email or by phone. Thoroughly recommend the team at Your Move Southampton!... Read more
Landlord
1st Mar 2017 (8 years ago)
J Oneill
I had a great experience finding a property with your move to rent, Emma my letting agent had a professional approach with great customer service, along with the team in the office.... Read more
Tenant
20th Feb 2017 (8 years ago)
J María
They will not move a finger if you want to rent with pets. They will take your details and then do nothing or send you places not taking pets.... Read more
Tenant
12th Feb 2017 (8 years ago)
M Parker
Your move lettings have just been outstanding! I'm a new landlord and was quite nervous. However with help from Matt Richard and Emma the process from listing to let has been perfect. I'm amazed at some of the reviews on here for one star. But as a new landlord I'm guessing most come from tenants who expect the world on a plate. Well done your move keep up the great work!!... Read more
Landlord
19th Dec 2016 (8 years ago)
E Hamilton
This is honestly the worst Agency I have ever had the misfortune of using- extortionate fees to join and resign leases, and have never seen the benefit of that money in the customer service I've received when I've had issues. Genuinely would recommend avoiding if you possibly can.... Read more
Tenant
30th Nov 2016 (8 years ago)
P Allen
Recently bought another property in the Southampton area and this was by far the easiest transaction I have experienced, the guys over at Your Move were very helpful and polite throughout the process and wouldn't hesitate again to recommend them.... Read more
Buyer
17th Nov 2016 (8 years ago)
J Leachman
Firstly I do not usually write reviews but what can I say, Fantastic Service, Roy and the team helped greatly with the sale of my house, I had been up for sale for a while with another agent, and decided to change to Your Move, and what a difference, sold first week, good photos, great service, when the process was going slower, they got on the phone and sorted things out with the solicitors.
I would highly recommend using them... Read more
Seller
17th Nov 2016 (8 years ago)
B Cole
Great customer feedback while trying to find a new rental property. The girls were very helpful.... Read more
Tenant
2nd Nov 2016 (8 years ago)
M Patrick
superb agent, helped me out massively, both Emma & Matt were brilliant in helping me sort issues and secure a property. Can not recommend higly enough.... Read more
26th Oct 2016 (8 years ago)
A 01
Better not to have business with this "agency". Filthy costumer service, zero assistance, zero seriousness and I could continue for hours.. They let you inside a flat that they don't even check properly, describing Fake features that they don't provide. And this is only one of the many problems I have been through thanks to them. Problems that you wouldn't even imagine. Almost risked to be homeless and the only thing they say to you is "go out and take a coffee in the meanwhile".
So disappointed and frustrated even now, that after two months of tenancy I still don't have the "privilege" to take a hot shower like normal people..
So disappointed...... Read more
Tenant
7th Oct 2016 (8 years ago)
Gaetano
I've never seen a service as bad as this. Defo avoid it!... Read more
6th Oct 2016 (8 years ago)
K Gooddy
Please do not go with Your Move!
We moved into a property which was filled with fallen apart furniture, smelly carpets and sofas covered in dog hair and dog food (even the Hoover was broken because it was blocked with the dog hair and dog food!!).
We spent a lot of time refurnishing, fronted the costs ourselves and over the year improved the overall living condition of the house massively.
We have now had our entire deposit taken for a flea infestation which was clearly there when we arrived, and Your Move are charging two weeks of rent claiming they had to evacuate the tenants and 3x flea treatments.
We called the flea extermination company who told us that treatments would only need to be done a maximum of two times and a property only needs to be evacuated for 2 hours per treatment!
Your Move Southampton are dishonest, manipulative and prey on naive people! Steer clear!... Read more
Tenant
23rd Sep 2016 (8 years ago)
K Bates
TL:DR - terrible customer service with arrogant, pushy staff who treat you like an idiot. AVOID for renting if possible!!
Although chatty and smiling I found the customer service poor. I had to chase my tail, doing bits and pieces they should have handled! Ended up calling a different branch 3 or 4 times to chase an email that hand't been sent and not once did anyone offer to track down the issue for me. An issue they created! The standing order wasn't set up for the rent. Agents were arrogant and pushy. Incredulous when I had questions about the contract, as if they were shocked I had even read it. Treated me like an idiot. Given the fees and the fact this is a national professional company I would have excepted a greater degree of professionalism and customer service!!... Read more
Tenant
11th Aug 2016 (8 years ago)
P lamshear
The incompetent way Your Move staff handled my effords to find a good flat in southampton, when i found one made a mess of everything but also
cost me a good job, to make matters worst it took me two and a half months to get my deposit back,never again will i use Your Moves.... Read more
17th Jul 2016 (8 years ago)
M Payne
great customer service. would use again... Read more
2nd Aug 2015 (9 years ago)