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  1. Home
  2. Fox & Sons - Southampton
Fox & Sons - Southampton Logo

Fox & Sons - Southampton

Closes at 4:00pm
32-34 London Road, Southampton, Hampshire, SO15 2AG
Fox & Sons have been a trusted estate agent since 1868, with a network of branches that spans the South Coast of England. Our Southampton team are equipped with extensive local market knowledge and expertise to ensure your home-moving journey is as seamless and successful as possible. Whether you’re looking to sell, buy, let, or rent, we can help! We can also provide you with all those additional property services that you'll need along the way.

Opening hours

  • Monday 9:00am - 6:00pm
  • Tuesday 9:00am - 6:00pm
  • Wednesday 9:00am - 6:00pm
  • Thursday 9:00am - 6:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 9:00am - 4:00pm
  • Sunday Closed
View all details

Accreditations

  • tpos
  • arla
  • tsi

Fox & Sons - Southampton Reviews (272)

Have you used this agent?
  1. 78% 5/5 Stars
    78%
  2. 3% 4/5 Stars
    3%
  3. 1% 3/5 Stars
    1%
  4. 2% 2/5 Stars
    2%
  5. 16% 1/5 Stars
    16%
All (272)
Seller (23)
Buyer (42)
Landlord (20)
Tenant (64)
General (123)

Anonymous Homeseller

5/5 Stars
Southampton branch manager Sam was very personable. Her knowledge of the local market is great. I would recommend.... Read more
Seller
24th Jan 2025 (15 days ago)

S Thomas

5/5 Stars
We viewed a property with Fox and Sons and we were lucky to have Joshua showing us around. He was very welcoming and helpful, answering all our questions and providing us with further support when needed!... Read more
13th Nov 2024 (12 weeks ago)

T Adetoro

5/5 Stars
Josh from Fox and Sons has been very helpful in my relocation from Newcastle. He’s been very patient and offered me different housing choices based that fits my circumstances. Literally responds by the minute when contacted and arranges viewing at very convenient times.... Read more
Tenant
13th Nov 2024 (12 weeks ago)

M YUCETAS

4/5 Stars
My name is Maryna. I recommend Fox&Sons as a professional estate agent company. We move into our property very quickly and softly. I have worked with letting agent Erin Marriner.... Read more
Tenant
11th Nov 2024 (13 weeks ago)

F Mehr

5/5 Stars
Joshua was very helpful and clearly explained everything for me. He was very kind. Thank you so much... Read more
9th Nov 2024 (13 weeks ago)

K narumon

5/5 Stars
I am dealing with Joshua Southampton office. He is very good in following my case finding me a lot of property saving a lot of my time. Thanks again Joshua... Read more
8th Nov 2024 (13 weeks ago)

R UTIN

5/5 Stars
The sales man Josh was very friendly professional and thorough assured me that the flat will be in perfect condition upon moving in, also the sales staff at the office were very professional.... Read more
Tenant
6th Nov 2024 (13 weeks ago)

D Markey

5/5 Stars
Excellent service, very professional, went well outside of his mandate to help me, was very accommodating and responsive and I'm extremely happy with his conduct both in and out of office hours, top bloke and brilliant agent, would definitely recommend to a friend Many thanks... Read more
6th Nov 2024 (13 weeks ago)

C Valente

5/5 Stars
Renting and Buying in Southampton can be tricky, especially when working with different agencies. Fox and Sons, and Jimmy Wharton in particular have been excellent with regards to managing the process and providing clear and timely information and feedback. Would highly recommend Fox and Sons to anyone looking to rent or to buy, you wont be disappointed... Read more
29th Oct 2024 (15 weeks ago)

A measures

5/5 Stars
Can’t speak highly enough the way Josh has handled my situation. I originally started enquiring about a different property that ended up not being suitable for me however Josh went above and beyond to find something that was more suited to me. The process was quick, easy and he was extremely helpful and friendly!... Read more
24th Oct 2024 (15 weeks ago)

T Knight

5/5 Stars
May F at F&S has been very helpful in my journey to purchase a property.... Read more
Buyer
15th Oct 2024 (17 weeks ago)

K Seymour

5/5 Stars
Joshua showed me around a property I was looking to rent. Very welcoming and answered any questions.... Read more
9th Oct 2024 (17 weeks ago)

K Penfold

5/5 Stars
It was great to meet Josh today to view the flat. He was professional, friendly & very helpful! Good job ????????... Read more
7th Oct 2024 (18 weeks ago)

J Greening

5/5 Stars
Professional service with great customer service, helped guide me through the letting process personally. Made finding a new tenancy easy.... Read more
Landlord
5th Oct 2024 (18 weeks ago)

M Cadi

5/5 Stars
Joshua was very helpful and responded quickly to my questions. I had a good experience with viewing the property to rent. Marie... Read more
Tenant
4th Oct 2024 (18 weeks ago)

S Adjepong

4/5 Stars
Prompt response to messages .... Read more
2nd Oct 2024 (18 weeks ago)

D Botin

5/5 Stars
So far Joshua Carey has been extremely helpful in helping me and my partner to try and secure a property. We're still in the process, so not quite there yet, however just the quick response time, answering every query and being extremely approachable has been a pleasent process so far. Making sure to show up to my viewing early and hearing out the reasonings for the ptoential move have instilled a level of calmness during this stressful process.... Read more
1st Oct 2024 (19 weeks ago)

M UMEH

5/5 Stars
It was a great and amicable service from Erin who was supportive and responsive through out the journey.... Read more
26th Sep 2024 (19 weeks ago)

K Shirreffs

5/5 Stars
Josh has been terrific helping me my partner and friend with our new 3 bed house everything has gone pretty smoothly and he’s stayed in contact and let us know everything we have had to know! I’ve never felt left in the dark about any information we need.... Read more
Tenant
25th Sep 2024 (19 weeks ago)

K Zha

5/5 Stars
I'm satisfied with the renting process, the lettings negotiator Erin Marriner was very friendly, helpful and responsive.... Read more
Tenant
25th Sep 2024 (19 weeks ago)

L Zou

5/5 Stars
Good... Read more
25th Sep 2024 (19 weeks ago)

D Dale

5/5 Stars
Fox and Sons Estate Agent and their letting agent Josh Carey have been a pleasure to deal with. Josh has been exceptionally helpful, responsive, knowledgeable and very obliging. Will defintly use them again.... Read more
Landlord
24th Sep 2024 (20 weeks ago)

M Ingrid

5/5 Stars
George Jones, mortgage services consultant , is the best I have ever met! He is always attentive to my letters and requests, found the best deal. I highly recommend him!... Read more
23rd Sep 2024 (20 weeks ago)

M homes

1/5 Stars
Keep away from this company there saving properties for there self’s and under valued some to get it cheaper and over valued others they are very sly be careful keep clear... Read more
18th Sep 2024 (20 weeks ago)

N Hollman

5/5 Stars
After having to find somewhere to live quite quickly, Josh has made the whole process seem so easy and smooth. I've done it before many years ago and always found renting through an agent quite daunting. This time I needn't have worried!... Read more
Tenant
18th Sep 2024 (20 weeks ago)

Atumm

5/5 Stars
Jamie was on time and very helpful. Very professional... Read more
17th Sep 2024 (21 weeks ago)

B Dongo

5/5 Stars
I recently had the pleasure of working with Joshua Carey from Fox and Sons to secure a rental property, and I couldn’t be happier with the service provided. Joshua Carey was incredibly knowledgeable about the local rental market and took the time to understand my specific needs and preferences. They were proactive in finding suitable properties and arranged viewings at convenient times. Throughout the process, Joshua Carey was always available to answer my questions and provided valuable advice on negotiating the lease terms. Their professionalism and dedication made the entire experience smooth and stress-free. I highly recommend Joshua Carey to anyone looking for a reliable and efficient estate agent to help with their rental needs.... Read more
Tenant
16th Sep 2024 (21 weeks ago)

H Burgess

5/5 Stars
Alice, Binal, and their team were incredibly professional, pleasant, helpful and efficient. We couldn’t recommend them more highly.... Read more
13th Sep 2024 (21 weeks ago)

M Baker

5/5 Stars
I was first met by josh, and he was very polite and professional, I had problems with pc at home, so came into shop and gosh help me fill out all that was needed. Top man Regards Michael Baker... Read more
10th Sep 2024 (22 weeks ago)

T F

5/5 Stars
Smooth process from start to finish… met Josh and Erin who were lovely and patient, yet professional during the viewing process... Read more
4th Sep 2024 (22 weeks ago)

L Moorhouse

5/5 Stars
Really pleased with the service we received from Josh. Kept me updated throughout and thoroughly explained everything to us when viewing the property and the stages afterwards!... Read more
3rd Sep 2024 (23 weeks ago)

D Gillis

5/5 Stars
Jimmy Wharton did great with the viewings. Professional and insightful it's been a pleasant experience.... Read more
27th Aug 2024 (24 weeks ago)

K Kavari

5/5 Stars
Professional agent. The place was clean and up to expectations.... Read more
21st Aug 2024 (24 weeks ago)

Liam

5/5 Stars
Many thanks to Fox & Sons, and Joshua Carey in particular, for a friendly and efficient start to agreeing a tenancy; everything explained clearly and dealt with quickly. A good experience all round.... Read more
Tenant
19th Aug 2024 (25 weeks ago)

C Monney

5/5 Stars
Had really good help from Josh. Very friendly and professional person. The communication was excellent so I would easily recommend Fox and Sons to anyone! Thank you for your service!... Read more
17th Aug 2024 (25 weeks ago)

M Schaper

5/5 Stars
Once again, fox and sons have saved the day! Josh has gone above and beyond for us, making sure we found our new home. We love our new place. The best person we could have asked to have on our side. The whole team on London Road is so lovely, caring. Just incredible! Thank you!... Read more
Buyer
15th Aug 2024 (25 weeks ago)

Ella

5/5 Stars
We had a great experience with Fox and Sons. Josh was brilliant and made our experience so much easier!... Read more
9th Aug 2024 (5 mo. ago)

N Baddela

5/5 Stars
Hi, I had 5 viewings with fox and sons until now, and Joshua showed me around all 5. He is a very enthusiastic and friendly and always willing to help as much, which I highly appreciate. I am hoping we will be able to close a deal for the letting quite soon. Thanks Joshua for help!... Read more
Landlord
7th Aug 2024 (6 mo. ago)

C tiriteu

5/5 Stars
I met Josh at the property. I noticed him immediately by his smart look .He conducted himself with professionalism and treated me with respect .He showed knowledge and answered all my questions. By the end of the viewing I decided I wanted to go ahead and finalise the deal .With people like Josh ,Fox and Sons can keep their head up .Good job Josh ,and thank you!... Read more
2nd Aug 2024 (6 mo. ago)

G Monks

5/5 Stars
We are buying a flat through Fox and Sons. We have had nothing but a good professional service. May has been excellent at our viewings. Helpful, cheerful and willing to please. Quickly answered our outstanding questions to our seller. We highly recommend this estate agent for quality service.... Read more
Buyer
1st Aug 2024 (6 mo. ago)

B H

4/5 Stars
We rented our property out through F&S and Binal was our primary letting agent. Binal is diligent and responsive- she always understood what kind of tenant we would like in our property and was focused on ensuring our property was well looked after. I’d recommend her to others who are looking to let their property.... Read more
Landlord
30th Jul 2024 (6 mo. ago)

T spence

5/5 Stars
Have had a lovely experience throughout the whole process of finding a flat, a notable person is Josh. He has made the process so easy and efficient. He was very communicative and just lovely to chat to when viewing properties. He has definitely influenced my decision to rent a property through fox & sons!... Read more
Tenant
29th Jul 2024 (6 mo. ago)

M Barris

5/5 Stars
We had a viewing with Josh at an apartment we loved and asked him to work his magic and he did! We got the apartment and all paperwork has been painless and greatly dealt with.... Read more
Tenant
26th Jul 2024 (6 mo. ago)

M Gad

5/5 Stars
I recently had the pleasure of working with May Fleming from Fox & Sons Southampton while purchasing my new home, and I couldn't be more satisfied with the experience. May was incredibly helpful and informative throughout the entire process. From our first meeting, she took the time to understand my needs and preferences, ensuring that every property she recommended was a perfect fit. I highly recommend May Fleming and the team at Fox & Sons Southampton to anyone looking to buy or sell a home. Thank you, May, for making my home buying experience so positive!... Read more
Buyer
25th Jul 2024 (6 mo. ago)

K E

5/5 Stars
Josh gave a clear and professional explanation of the property I went to view, and has been prompt and easy to deal with in all of our subsequent communication.... Read more
25th Jul 2024 (6 mo. ago)

D Evans

5/5 Stars
Good viewing from Josh, fast and efficient with letting me know what was happening.... Read more
25th Jul 2024 (6 mo. ago)

V Dice

5/5 Stars
Very positive experience so far. Jimmy was very helpful in both booking us a viewing and showing the apartment and making an appointment with the mortgage advisor.... Read more
24th Jul 2024 (6 mo. ago)

R Santo

5/5 Stars
Josh made my experience quick and easy with Fox & Sons. He provided a lot of knowledge on the property and was helpful in pointing out key features and answering any questions i had. In addition to this, he was friendly and made me feel comfortable throughout the viewing. Great estate agent!... Read more
22nd Jul 2024 (6 mo. ago)

D Vel

5/5 Stars
Good services provided from the agency, we were really happy with their process to buy a property. Jamie-Leigh was the agent attended us from the flat viewing to the end of it, and she was helping us with further questions we had about the property.... Read more
Buyer
22nd Jul 2024 (6 mo. ago)

P Curl

5/5 Stars
Fox and Sons have just sold a property for me. They were fantastic from start to finish. Professional throughout and dealt with everything that came up very smoothly. I would very much recommend Samantha and her team in the Southampton branch if anyone is thinking of selling a property.... Read more
Seller
22nd Jul 2024 (6 mo. ago)

L Newton

5/5 Stars
Great help on the property search special thanks to Jamie Leigh & Aaron... Read more
18th Jul 2024 (6 mo. ago)

V (Gigaboyas)

5/5 Stars
It is my first year renting a house trough them. Very easy and quick people to get all the stuff done in order to rent. Special thanks to Binal Patel, that kindly helped me with a minor problem I had when coming into the house.... Read more
Tenant
16th Jul 2024 (6 mo. ago)

V Mberu

5/5 Stars
Professional and welcoming team. I had an advisor meeting with Aaron and property viewings with Jamie-Leigh. I’ve only started my house buying journey and I’m so grateful for their advice/expertise so far, feel really positive about things now and have a clearer path ahead thanks to them! They are prompt in their replies and reliable so far. I look forward to working with them to achieve my goals as things seem to have started off on a good footing.... Read more
Buyer
15th Jul 2024 (6 mo. ago)

D Williams

5/5 Stars
Maria seems very competant and I look forward to working with her over the coming months lokking after my property... Read more
Landlord
15th Jul 2024 (6 mo. ago)

C kumar

5/5 Stars
Binal patel is dealing my house.If there is any complaints or any repairs in my house. Iam informing to binal.She is responding very quickly.Iam getting quick response and iam happy for staying in this house.Thank you binal Patel.????... Read more
Tenant
15th Jul 2024 (6 mo. ago)

Daniel

5/5 Stars
Have had a good experience with Fox and Sons in the first year of my tenancy. Staff have been happy to help with queries and attentive when issues are raised through online correspondence or in person. Maria Xavier has been an invaluable point of contact for queries on tenancy agreements and repairs. She has been professional and personable, and is always happy to explain the specifics of contracts and processes. Will be happy to continue dealing with them in future.... Read more
Tenant
13th Jul 2024 (6 mo. ago)

S Richardson

5/5 Stars
Maria Xavier was very efficient in her renewal negotiations for our rental flat, suggesting a rent increase that was acceptable to both the tenant and us. She kept us informed during the process and we are very happy with her service.... Read more
Landlord
12th Jul 2024 (6 mo. ago)

A Samiei

5/5 Stars
Binal has been very helpful, communicative and professional throughout the process.... Read more
12th Jul 2024 (6 mo. ago)

H Glynn

5/5 Stars
Joshua Carey & Binal Patel have been amazing throughout the process. Their system are efficient, responds to emails quickly and provide clear communication. Within less than a week, we have had referenced completed & signed our contract. Thank you.... Read more
Tenant
12th Jul 2024 (6 mo. ago)

D Bhatt

5/5 Stars
This review relates to Binal Patel of Fox and Sons Southampton. Binal has been amazing! Consistently helpful supportive and great communication throughout.. which was especially appreciated as this is my son’s first move from home. Exemplary service from Binal and a credit to Fox and Sons... Read more
Tenant
12th Jul 2024 (6 mo. ago)

Drenatech

5/5 Stars
It was such an amazing experience working with Fox and Sons in looking for our new home, particularly Joshua Carey he was with us all the way from the first contact up to the last stage of making our dream home come true. I would not hesitate to recommend this company to anyone i gave them a 6 star on efficiency.... Read more
Buyer
11th Jul 2024 (6 mo. ago)

M Oriordan

5/5 Stars
Very helpful, informative and made the process quick and easy... Read more
11th Jul 2024 (6 mo. ago)

D Kulikowska

5/5 Stars
Binal Patel Assistant Lettings Manager from Fox & Sons in Southampton is a highly experienced lettings agent who is efficient and effective. She always provides care & support to her clients on a highest standards. Binal is always proffessional , and throughout the years I could always rely on her in regards to the property. Makes sure her customers are well looked after, and happy to help with any sort of issues. I would highly recommend Binal to anyone who is looking to rent any type of property.... Read more
Landlord
11th Jul 2024 (6 mo. ago)

M Calmet

5/5 Stars
I recently had the pleasure of working with Joshua Carey from Fox&Sons to rent a house, and I couldn't be more satisfied with the experience. From the very beginning, Joshua Carey was professional, responsive, and incredibly helpful. He took the time to understand my needs and preferences, and went above and beyond to find a property that was the perfect fit. The entire process, from viewing the property to signing the lease, was seamless and stress-free, thanks to his expertise and attention to detail. Josh Carey was always available to answer my questions and provided clear and thorough explanations of each step. Thank you, Josh, for making this a wonderful experience!... Read more
Tenant
11th Jul 2024 (6 mo. ago)

J Wong

5/5 Stars
Good team, always find good tenants.... Read more
Landlord
11th Jul 2024 (6 mo. ago)

H Bradley

5/5 Stars
Binal was very efficient from the beginning to the end. She made the process easy and found me the right tenant to fill my property quickly. Would 100% recommend, and use again in the future.... Read more
Landlord
11th Jul 2024 (6 mo. ago)

D mafara

5/5 Stars
I would like to recommend Fox and Sons Southampton London Road, they have a top notch customer services and they assist you in finding your dream home. Many thanks to Joshua Carey.... Read more
11th Jul 2024 (6 mo. ago)

S mathur

5/5 Stars
Binal Patel helped me go through the rental process in a fast and efficient manner. Really thankful for such good service.... Read more
Tenant
11th Jul 2024 (6 mo. ago)

A Richardson

5/5 Stars
Emily Donnarumma has been brilliant whilst I have been selling my house. I recommend her to others and will continue to liaise with her with full trust.... Read more
Seller
11th Jul 2024 (6 mo. ago)

D Akbar

5/5 Stars
Joshua Carey is wonderful! he has a rare talent to combine professional expertise with such a friendly demeanour that within minutes, . I highly recommend Joshua Carey of The Fox & Sons (Southampton)... Read more
10th Jul 2024 (6 mo. ago)

M khokhar

5/5 Stars
Joshua Carey was wonderful! he is friendly helpful and understands one's need and requirements in renting solution oriented , friendly , helpfull I highly recommend Joshua Carey of The Fox & Sons (Southampton)... Read more
Tenant
10th Jul 2024 (6 mo. ago)

G Yekple

5/5 Stars
Getting accommodation was difficult and I had lots of disappointment. After months of searching and with just a week to the end of my previous tenancy, Fox & Sons came to my rescue. I moved into my new apartment within 3days of contacting them. I couldn’t believe it, they made it so simple and swift. Thanks to Joshua Carey, Alice and the team. I’ll recommend them any day because of the splendid job they did for me.... Read more
Tenant
9th Jul 2024 (6 mo. ago)

F Khan

5/5 Stars
Starting Tenancy under Fox and sons very soon , so far experience has been very good. Joshua was very helpful and professional when we met during the viewing appointment of apartment.... Read more
Tenant
9th Jul 2024 (6 mo. ago)

A eranda

5/5 Stars
Thank you Fox ad sons Team, Joshua demonstrated exceptional professionalism and dedication. His prompt responses to all our queries and proactive approach to addressing any issues ensured a smooth and pleasant tenancy.... Read more
Tenant
9th Jul 2024 (6 mo. ago)

L Kumuduni

5/5 Stars
Thank you Joshua for making our rental experience so seamless and enjoyble!... Read more
Tenant
8th Jul 2024 (6 mo. ago)

A Guerrero

5/5 Stars
Very accommodating and gave us a detailed house tour. Very helpful with all our inquires. Can't thank enough Joshua Carey for helping us find a new home.... Read more
8th Jul 2024 (6 mo. ago)

M Moseley

5/5 Stars
As a company to date they have been very professional, and helpful with enquiries and followups. The young negotiator, Jimmy, who attended a recent viewing was well dressed, prompt, polite and very understanding. We look forward to making a successful sale via the team.... Read more
Seller
8th Jul 2024 (7 mo. ago)

A Shalaby

5/5 Stars
Quick, efficient letting process Joshua is friendly and accommodating... Read more
Landlord
7th Jul 2024 (7 mo. ago)

B Dancer

5/5 Stars
When house hunting it's necessary to encounter so many different agents and the good shine forth with brilliance and it's a pleasure to use them and recommend them to friends and family again and again. The terrible ones leave unhealing scars and are invariably left behind. Thank you Samantha, manager, and Jamie Lee. I was impressed by your approach and the mortgage adviser Aaron. I believe Jamie Lee is about to be promoted and I will be wishing her all the best and recommending Foxes because of their straightforward work.... Read more
2nd Jul 2024 (7 mo. ago)

C Chan

5/5 Stars
5 star service from Joshua Carey! Very helpful in all areas... Read more
29th Jun 2024 (7 mo. ago)

S Talapatra

5/5 Stars
We had a very good experience dealing with Fox and Sons. Joshua was incredible, making us understand all the details and processed the formalities very fast. Thank you.... Read more
28th Jun 2024 (7 mo. ago)

J Yankey

5/5 Stars
They are the best, the had all the time for me and guided me through the right processes and steps in securing a flat for myself. I will recommend fox and Sons to everyone.... Read more
Tenant
28th Jun 2024 (7 mo. ago)

Joss

5/5 Stars
Worked with Alice and the team at Fox & Sons in Southampton (Lettings) for nearly a decade and always found them excellent. Professional, hard working and quick to find the right kind of tenants. Highly recommend.... Read more
Landlord
25th Jun 2024 (7 mo. ago)

A skills

1/5 Stars
They write ur information and never call u, absolutely wasting ur time.... Read more
19th Jun 2024 (7 mo. ago)

Zuzanna

2/5 Stars
Rented a property via Fox and Sons and sadly would not recommend. There’s very little service provided and the communication is poor. I’ve been waiting for 2 weeks now on a response to an email. To arrange viewings was also a nightmare, we also politely asked for 24 hours notice due to working from home, the team just did their own thing anyway, booking in viewings with little notice to show new tenants round the house. Gave it two stars as one of the girls was actually polite and helpful, but same can’t be said for the other agents.... Read more
Tenant
12th Jun 2024 (7 mo. ago)

N Uzunova

5/5 Stars
I do not have proper words to express our huge gratitude to George Jones, a mortgage advisor from Fox and Sons Estate. With your professionalism you made our dream to come true-we have our own house already! THANKS... Read more
Buyer
28th May 2024 (8 mo. ago)

??

1/5 Stars
System always frozen when you call them, “will call you in a few minutes” = never call you, booked appointment will be delayed again and again but no one will arrange any new appointments, emails will be ignored, please avoid tenants and landlords, waste your money and time... Read more
13th May 2024 (8 mo. ago)

T Yue

1/5 Stars
I'm deeply DISAPPOINTED with my experience at this agency and compelled to share my story. Despite my initial optimism, I'm currently facing the possibility of LOSING over £9000, encompassing my deposit and the remaining rental fee, which remains unpaid two months after my tenancy's conclusion. My advice? Think twice before choosing this agency. Our journey to rent an apartment was fraught with challenges, including daily visits due to constantly rescheduled viewings. Eventually, my friend and I managed to secure a lease for one year, with a six-month break clause, paying the full year's rent upfront. Upon moving in, we were greeted by an apartment in disarray, complete with remnants from previous tenants and two DIRTY sofas. When we requested a cleanup, the agency insisted that it was our responsibility, as we hadn't specified the need for one in our contract. (Fine, it was my fault to did not list it in the contract.) The maintenance team proved to be purely for show. Immediate issues, such as non-functional light, closet doors that wouldn't close, were dismissed as my responsibility and persistently IGNORED despite numerous requests for assistance. Attempts to reach out to the maintenance team and my property manager were met with SILENCE, no callbacks, or any form of response. The agency's lack of communication and accountability has been profoundly frustrating. In dire need of my deposit and rental fee, I've called multiple times only to be met with excuses for my property manager's absence, ranging from lunch breaks to illnesses. It's almost inconceivable. This experience serves as a stark reminder to carefully evaluate your options before committing to this agency.... Read more
Tenant
3rd Apr 2024 (10 mo. ago)

J Williams

5/5 Stars
We arranged our first ever mortgage through George Jones at the Southampton London Road branch of Fox & Sons. George could not have been more helpful. He drew us a big diagram of the process which was very illuminating and reassuring. He was very good at getting messages between us and the solicitors, going above and beyond his official duty. He was easily the person in the whole process who was consistently the nicest to deal with! Thank you from Julian and Sharon... Read more
20th Feb 2024 (11 mo. ago)

Kemal

5/5 Stars
George, Leah and Alex are very helpful, as well as everyone else... Read more
19th Jan 2024 (1 year ago)

W Fuller

5/5 Stars
Excellent service! They organised professional photos and I accepted a bid within five days of my flat being advertised. Since then Emily D has been fantastic chasing solicitors and providing a link between me and the buyer. I would highly recommend Fox & Sons, you are in safe hands with Emily for sure!... Read more
Seller
17th Jan 2024 (1 year ago)

J Hassan

1/5 Stars
Very bad experience from this place I would suggest everyone do you not go this place... Read more
8th Jan 2024 (1 year ago)

T Murphy

2/5 Stars
I instructed Fox & Sons following having been on the market with Connells... I wish I had done more research as they are in essence the same company working under a different con, I mean name. (Please see my review of Connells) But against my better judgement I thought I would give it a go as I am a strong believer in second chances We were initially directed and sweet talked into property auction however within 24hrs I contacted the team and advised them I wanted to seek a private treaty route before considering auction as we did not need a quick sale, there are no structural issues, the property can be mortgaged, has a great lease length (all the alarm bells associated to properties taken to auction did not apply) The team were happy to oblige this and credit to May Flemming and Aaron Cassidy who were both great. May was overseeing the property and called me weekly for updates and marketing etc Unfortunately, unbeknown to myself, the auction company who were initially considered were also marketing the property at £20,000 less then what was being sought... I appreciate the market has been pants but I cannot imagine how the property being marketed at £20,000 less on an auction site must look to prospective buyers/investors... I certainly wouldn't make enquiries on anything other than to know when that auction went live! Pretty disappointing really. Won't use them again if ever it's needed, certainly will be hesitant to purchase a property from them too.... Read more
Seller
5th Jan 2024 (1 year ago)

E Mills

5/5 Stars
Leah (mortgage advisor) and Emily (Senior Negotiator) have been so kind, knowledgeable and helpful with the process. I felt so reassured as a first time buyer. They are amazing! Thank you so much!... Read more
Buyer
20th Dec 2023 (1 year ago)

R Bedwell

5/5 Stars
Kept us updated of every part of the process and went out of his way for things that he shouldn’t have to do in the first place. Move help then any solicitor. Highly recommend and we will use for remortgaging.... Read more
19th Dec 2023 (1 year ago)

B Mong

5/5 Stars
Maya from Deposit Team did a great job on following up the check-out procedure, with timely updates and responses, had an enjoyable stay with letting team at Bitterne Branch and Deposit Team at this Branch.... Read more
Tenant
18th Dec 2023 (1 year ago)

A Gilbert

5/5 Stars
My partner and I successfully bought our house and mortgage through Fox and Sons last week. We were recommended their Mortgage Broker George Jones by the sales team when discussing our house preferences. George is AMAZING!!! As 1st time buyers, he first went through the whole buying process and key stages to focus on initially. He explained everything so clearly throughout the process, was available anytime and provided regular updates. He was meticulous in finding us the best mortgage and insurance rates. He listened carefully to our needs and never tried to convince us into spending more. George is extremely professional, honest, trustworthy and very skilled at his job whilst being very approachable and friendly. He really got to know us as a couple and went above and beyond his job role. We would recommend him to all our friends and family and are sure that in 2 years time he will find us the best rates to remortgage. Thank you so so much George and the Fox and Sons sales team for making the stressful process much easier even when things looked like they would crash at the last minute.... Read more
Buyer
17th Dec 2023 (1 year ago)

A Shine

5/5 Stars
I would like to pass on my appreciation to the team here in Southampton for their first class assistance in my search for property. May, the agent that handled my enquiries was so helpful. May had an in-depth knowledge of all of the areas i that i liked at and of all the properties that she guided me around, answering all of my queries as we went around. May is a credit to the branch. Tye same is to be said for barron my mortgae advisor. Arron tok ok the time to thoroughly research my requirements and provide me with a very appealing set of options. Thank you all. A refreshing approach to customer care.... Read more
14th Dec 2023 (1 year ago)

Anonymous Homeseller

4/5 Stars
They provided a very good service.... Read more
Seller
29th Nov 2023 (1 year ago)

A R

5/5 Stars
We had an excellent experience with Fox and Son's mortgage adviser service, particularly with George. His professionalism, friendliness, and proactive updates made the process smooth. George was not only knowledgeable but also tailored his advice to our specific needs, making us feel comfortable. The office staff were accommodating, and the overall service was supportive without being pushy. Highly recommend their personalised and client-focused approach.... Read more
25th Nov 2023 (1 year ago)

J Sewell

5/5 Stars
I've had excellent service from Fox and Sons and their respective management teams and agency partners. Mark Hinton in particular has been fantastic throughout my time using Fox and Sons, very professional and polite and always prompt in responding to all the questions that have been thrown Mark's way. Thank you Mark and all!... Read more
1st Nov 2023 (1 year ago)

G Krishnan

1/5 Stars
Very bad experience and waste of time, I spend a lot of time for getting a response via email after that i have to gone the Southampton office for getting the mail responses, they only check once we reach in the office , And holding deposit has been not released because of un reasonable issues , they make delayed and trying to make money from us.... Read more
Tenant
23rd Sep 2023 (1 year ago)

????

5/5 Stars
Staff of Fox & Sons resolve problem about property immediately.... Read more
19th Sep 2023 (1 year ago)

Robyn

5/5 Stars
We had excellent service from Emily Donnarumma at Fox and Sons. She was helpful and always available to answer questions and arrange viewings for us.... Read more
1st Sep 2023 (1 year ago)

R Wright

5/5 Stars
I used George as my mortgage advisor and I couldn’t fault him! Communication was prompt and he was always there to answer the confusing questions of a first time buyer! He chased and stood as a middle person which was really appreciated! I’ll definitely be using George again in 18 months when I need to start reapplying for my mortgage!... Read more
Buyer
31st Aug 2023 (1 year ago)

S Mandal

1/5 Stars
The worst Estate agent I have ever faced. After leaving the property they used to send threatening emails to pay the rent though we paid those in advance. We (tenants and landlord) had to call and email at least 20 days to refund our deposit amount. At last our landlord had to visit their office to tell them the same. They made unnecessary delay before move in the rented property and after leaving also significant delay in returning the deposit. Their office staffs mostly will not care to you and definitely will misguide you.... Read more
Tenant
29th Aug 2023 (1 year ago)

S Mititelu

5/5 Stars
Excellent communication & speed, thanks so much Phoebe Moody for your professionalism ????... Read more
17th Aug 2023 (1 year ago)

T Rapp

5/5 Stars
I worked with both Abi at the sales departement and Leah in the mortgage departement together and both did an amazing job. I can only recommend them and hope to be buying properties with these guys in the future. All my questions were answered and they always had enough time for me and never rushed. I felt treated like a valuable customer. Thanks guys!... Read more
Buyer
14th Aug 2023 (1 year ago)

A Aqaileh

5/5 Stars
Very professional and helpful. I would really like to thank Maya Sinclair for all her hard work and help ????... Read more
10th Aug 2023 (1 year ago)

J McNamara

5/5 Stars
The estate agents (I interacted with Teresa, Emily and Abby)were very professional and polite and had all the characteristics you’d expect from an estate agent.... Read more
5th Aug 2023 (1 year ago)

I B

1/5 Stars
Kept calling Saturday and today and no one is picking up the phone... Read more
31st Jul 2023 (1 year ago)

R Gammad

5/5 Stars
We had ups and downs during the process but with the help of Fox and Sons team, special mention to George Jones (our mortgage advisor) who worked all the way to get this through and patience of waiting. It was a positive outcome in the end. Thank you to everyone who helped us make this happen. We appreciate all your hard work. Everyone is friendly and helpful. I would recommend this agency. We are happy with the service.... Read more
30th Jul 2023 (1 year ago)

T Freedman

5/5 Stars
George was an excellent estate agent who constantly kept us in the loop with regards to the house sale. This was particularly appreciated when things were not always as straight forward as they could be (ie. an initial buyer pulled out). George was always proactive and professional. Thank you for helping us with the house sale.... Read more
Seller
21st Jul 2023 (1 year ago)

J Cole

1/5 Stars
Called up about a property and arranged a viewing, called to confirm the day before and received a confirmation text. Turned up on the day on time and waited for 15 mins and then got a call saying my viewing had been cancelled. AVOID. too chaotic and unorganized... Read more
14th Jul 2023 (1 year ago)

V Pham

5/5 Stars
We received great support from George. Simply an amazing experience.... Read more
13th Jul 2023 (1 year ago)

V Roux

5/5 Stars
I was impressed with Abi who showed me around two properties. Very professional and knowledgeable.... Read more
13th Jul 2023 (1 year ago)

L Tijani

5/5 Stars
Great service, good communication and very proactive. Completed on our property purchase in almost half the time we expected it to take. I would highly recommend.... Read more
Buyer
19th Jun 2023 (1 year ago)

G young

5/5 Stars
My mortgage advisor was Charlotte Head and i couldn't recommend her enough. Purchasing a new build came with a lot of stress and communication troubles between all parties involved but she went above and beyond to make sure i was always up to date with the progress of the build. Charlotte really cares about her clients and made me feel valued from the moment we had our first consultation, she made sure she found me the best deals possible even during the rising costs of mortgage rates and even managed to change my offer mid way through to ensure it was more affordable when the rates seemed like they were going to be too high to afford. Charlotte is an asset to the branch and if anyone ever has the pleasure of working with her, i can promise you will not be disappointed.... Read more
Buyer
18th Jun 2023 (1 year ago)

M matthews

5/5 Stars
Absolutely brilliant. Helped us every step of the way and answered all the questions we had.... Read more
12th Jun 2023 (1 year ago)

D Bundy

5/5 Stars
My telephone converstion with Abi was excellent. I found her to very personable and helpful...a credit to Fox & Sons... Read more
10th Jun 2023 (1 year ago)

G Hindle

5/5 Stars
I can't commend Joel enough and I highly recommend him, & Fox nd Sons. Joel, is a proffesional, he has taken time to understand my needs and wants, and works diligently to meet these. Personable and articulate and focused on the client.... Read more
7th Jun 2023 (1 year ago)

P Neumann

5/5 Stars
Friendly, proactive, patient (we all know moving can be stressful) and most importantly, helpful! Hands down the best Agent that I have dealt with.... Read more
7th Jun 2023 (1 year ago)

J smith

5/5 Stars
Lovely and friendly interaction with the team Joel in particular went above and beyond... Read more
5th Jun 2023 (1 year ago)

M Sze

4/5 Stars
Thank you, Abi, for showing us the flats. She is friendly and helpful.... Read more
4th Jun 2023 (1 year ago)

A Lynch

5/5 Stars
My contact at Fox & Sons is always helpful & professional. She is also very patient. Highly recommended.... Read more
2nd Jun 2023 (1 year ago)

L emerson

5/5 Stars
Leah Black was very helpful, providing a comprehensive explanation of how mortgages worked, how much i could borrow and the different types of mortgages. i was completely new to this and left with a good understanding. would recommend!... Read more
19th May 2023 (1 year ago)

A Kowalska

5/5 Stars
I have a lifelong membership card with Fox and Sons and they have always been great! It was my second time they’ve assisted me with a remortgage of the property and I would like to mention George Jones that has been amazing throughout the whole journey! He is very polite and professional, always on time, always replying to e-mails straight away. If there were any issues, he was very supportive and helping whenever he could. I received an excellent service from George Jones and the team at Fox and Sons. I would like to say a huge thank you ????... Read more
16th May 2023 (1 year ago)

O Kjaksta

1/5 Stars
Worst Fox and Sons brunch in Southampton. Still waiting deposit to be returned for two months. Dispute has been raised with TDS and been past to next stage. Two weeks ago received email that deposit is being released and I have passed my bank details. Still haven’t received money and don’t get any response for emails. I have asked them if there is any damage to property could they send me receipts and send me rest of money.... Read more
Tenant
9th May 2023 (1 year ago)

Tammy

5/5 Stars
From start to finish my experience was nothing but amazing, George in particular was very knowledge and a pleasure to meet. He made us feel very comfortable and was very quick to answer all our questions. Would definitely recommend Fox & Sons:)... Read more
4th May 2023 (1 year ago)

B Jones

1/5 Stars
Worst agent I have ever used. Incompetent and do not care. The customer service is appalling. Booked in a viewing, never received any confirmation. Tried calling for 2 days to make sure the viewing was still booked but no answer. Out of sheer desperation to find somewhere to live decided to book a train anyway to view the property…From Cheltenham!! An £87 ticket! Only to be told that the property is no longer available. They only told me this after I rang them constantly, as they didn’t even bother to call. AVOID these agents at all cost! Will never use them again!... Read more
Tenant
20th Apr 2023 (1 year ago)

M Danielq

1/5 Stars
Doesn’t respect tenants rights, put them in danger and not a drop of respect. Specially Southampton team , congrats girls, you found the perfect job where to lie to people... Read more
Tenant
7th Apr 2023 (1 year ago)

K Jennifer

5/5 Stars
Our Mortgage broker was George.He was very professional and he not only did his job but gave us many advices!He helped us feel comfortable during the whole process.He's a very nice person and incredibly helpful! We highly recommend him!!!... Read more
1st Apr 2023 (1 year ago)

J Powell

1/5 Stars
I have delayed writing this review as I’m not one to typically do so. However I am fed up now and feel this is the only resort. The house I bought was listed with Fox and Sons but I bought it through another agency. I phoned Fox and Sons to let them know about the completion of the sale and to get their sales board removed back when I got the keys in may 2022 and was told it would be collected. When I moved in around September it was still outside laying down in my front area. I then called again to have it removed and they said they would get back to me. Fast forward to January and it still was not removed. I called again in January/February to complain about this delay and to request again that their board be removed. I was told a manager would look into the request and the board would be collected ASAP. It is now March 2023 and I have not heard anything back nor has the board been collected. I believe this shows Fox and Sons simply do not care as what else would be the reason for the board to still remain on my property for 10 months.... Read more
Buyer
14th Mar 2023 (1 year ago)

C Paul

5/5 Stars
Very very friendly and professional... Read more
18th Feb 2023 (1 year ago)

J Challis

5/5 Stars
As a first time buyer I was super anxious going into the process, but Emily was super helpful with answering all my queries making me feel relaxed. Thanks for all the help, will be using the branch again if needed!... Read more
Buyer
10th Feb 2023 (1 year ago)

M Haythornthwaite

5/5 Stars
Fox & Sons have been amazingly helpful during the recent purchase of my flat. It is my first time buying property and they made sure to help me understand everything that needed doing throughout the process as well as keep me in the loop with how things were progressing. I would strongly recommend them to anyone interested in buying a home for the first time!... Read more
Buyer
18th Oct 2022 (2 years ago)

A anj

5/5 Stars
Phoebe’s just amazing! I relocated from Liverpool and was panicking because I needed to find a place to stay asap, she could probably sense my desperation and extended all the help that she could. Thanks to her I managed to get the flat that I wanted! She’s also very professional and responds quickly to queries.... Read more
Tenant
17th Oct 2022 (2 years ago)

M Riaz

4/5 Stars
I had good experience with Fox and sons letting team specially Phoebe who helped me throughout the process from viewing to move in. Thanks... Read more
Tenant
14th Oct 2022 (2 years ago)

R Read

5/5 Stars
Very professional and helpful throughout. Really benefited from the helpful staff and made a time which is meant to be stressful very simple and straight forward.... Read more
7th Oct 2022 (2 years ago)

L Brewin

5/5 Stars
Kylie is very professional and timely in helping us deal with any issues at our rental property. She is very good at checking up on any work in progress and we recommend her services.... Read more
Landlord
3rd Oct 2022 (2 years ago)

Y h

5/5 Stars
Lovely, helpful staff who will go above and beyond to make your experience as pleasant as possible... Read more
26th Sep 2022 (2 years ago)

D Bird

5/5 Stars
Harry is an absolute star. So helpful and would recommend his services to friends.... Read more
23rd Sep 2022 (2 years ago)

M Rashed

5/5 Stars
Joel has been very friendly and professional with his services giving me more confidence on finding an estate for me .... Read more
23rd Sep 2022 (2 years ago)

L Newman

5/5 Stars
I have been living in my flat for 5 plus years and never had any problems that need being sorted. professional checks with the boiler and gas appliances and always there to help if needed :)... Read more
Tenant
20th Sep 2022 (2 years ago)

A Ryan

5/5 Stars
Binal and the lettings team have been very helpful in managing our sublet property. They've dealt with a wide range of questions, from plumbing emergencies and electrical works to tenancy references, deposits and renewals seamlessly. It has been a huge weight off our minds to have such a great team to support us. Thank you!... Read more
Landlord
13th Sep 2022 (2 years ago)

F sands

5/5 Stars
very helpful and responsive. the sweetest people ??... Read more
13th Sep 2022 (2 years ago)

C Duffy

5/5 Stars
Had a viewing with Joel who was excellent at showing us around a property. Very professional and knowledgeable about the properties details. Would highly recommend!... Read more
13th Sep 2022 (2 years ago)

I Bish

5/5 Stars
Joel was so lovely and super helpful and informative with any questions I had about the property.... Read more
13th Sep 2022 (2 years ago)

Nada

5/5 Stars
Love that fact that I could approach the kind agent Joel, via what's app ,brilliant! Very professional, approachable and attentive. Supper happy that he's been able to help me out with any concerns I have for my first rental property I have found. Keep up the good work ???? have already recommended this estate agency ????... Read more
Tenant
13th Sep 2022 (2 years ago)

M Ruso

1/5 Stars
Useless... Read more
11th Sep 2022 (2 years ago)

S alexia

3/5 Stars
Alright... Read more
9th Sep 2022 (2 years ago)

D Wiatr

5/5 Stars
I'd like to thank Grace for the viewing she organised. She went above and beyond and handled it perfectly. Also Nathan from the office offered a great valuation and it was a real pleasure to deal with the London Road office.... Read more
25th Aug 2022 (2 years ago)

R Owens

5/5 Stars
Grace Estate Agent was very friendly and extremely helpful in regards to first time buyers. I would highly recommend Fox and Sons.... Read more
Buyer
24th Aug 2022 (2 years ago)

S Meadows

5/5 Stars
The agent, Alex, arrived in good time for viewing and had a good knowledge of the property he was showing being able to answer any questions I had on the day in an unhurried and relaxed manner. Able to offer helpful information and suggestions in response to my thoughts as to how the property would suit me and pointed out some plus points I'd missed which is always useful.... Read more
21st Aug 2022 (2 years ago)

L david

4/5 Stars
Grace was very helpful, arranging appointments for viewing which fitted in with my circumstances.... Read more
18th Aug 2022 (2 years ago)

M Cross

5/5 Stars
We dealt with Emily at the London Road branch and she was great. Very knowledgeable and responsive. Just want you need. Would definitely recommend.... Read more
18th Aug 2022 (2 years ago)

M B

5/5 Stars
Currently in the middle of the purchase of a flat, receiving excellent customer service from Grace Crook. My calls are always answered, I get answers quickly and efficiently and she is acting as a very effective agent, couldn’t ask for better service... Read more
Buyer
18th Aug 2022 (2 years ago)

Carol

5/5 Stars
A fantastic duo. Aaron and Emily. Very friendly and approachable. They were able to answer every question thank you guys... Read more
18th Aug 2022 (2 years ago)

E Lane

5/5 Stars
Nathan at the Southampton London Road branch of Fox and Sons has given us proficient, pro active and highly personalised attention in preparing our recently deceased son’s flat for sale. We are grateful for his considered approach to our needs and the care he has taken in looking after us. Thank you Nathan and all his colleagues at London Road, Southampton. Ed&June... Read more
Seller
18th Aug 2022 (2 years ago)

J Lane

5/5 Stars
Since we came in to sell our son’s flat, Nathan on behalf of Fox&Son London Road Southampton, has been so helpful, and well informed in all we asked him. Thank you Nathan... Read more
Seller
18th Aug 2022 (2 years ago)

S Green

4/5 Stars
I had a viewing with Fox & Sons I found them to be polite, friendly, timely and relatively knowledgable about the property. We couldn’t access the secure parking though as the viewing agent hadn’t means to access... Read more
18th Aug 2022 (2 years ago)

G&G

1/5 Stars
Terrible experience. Landlord declined my application and although the tenancy agreement mentioned that the reservation fee will be returned within 7 days I was literally begging them for one month to return my money back.... Read more
Tenant
28th Jul 2022 (2 years ago)

T Mirza

5/5 Stars
Aaron did a fantastic job. He help me every step of the way and explained everything to me so i knew where i was with my mortgage! ????????... Read more
23rd Jun 2022 (2 years ago)

A Taylor

3/5 Stars
Sequence, the letting agents within Fox and Sons have mostly been slow with communication and fixing issues in our property. However, when we had Kylie deal with our water complaint, she worked tirelessly to ensure we had water and everything was fixed for us. Making multiple calls to our building management company.... Read more
16th Jun 2022 (2 years ago)

C Zhao

5/5 Stars
Aaron helped us get a mortgage to buy our first home, he has been AMAZING from start to finish! He is extremely professional and very patient for first time buyers like us who had lots of questions, he was always there to help! We have some complicated credit background too but he has made it happen! Can’t thank you enough :) anyone who is anxious about the process, you can’t go wrong with Aaron????... Read more
14th Jun 2022 (2 years ago)

G Watson

5/5 Stars
We purchased via Fox and Sons and the staff were very friendly, helpful and informative. They were punctual for viewings and any queries they couldn't deal at viewings they were very quick at getting answers.... Read more
Buyer
5th Jun 2022 (2 years ago)

C Waight

5/5 Stars
I am a portfolio owner and have used F&S for 15 years. Alice and the letting team in Southampton do a great job managing my properties, they have a solid track record of getting high rents with decent tenants. I would also like to give special mention to Binal who is incredibly efficient and helpful when asking for assistance with matters outside of the norm.... Read more
Landlord
31st May 2022 (2 years ago)

H Singh

5/5 Stars
Joel provided excellent service and really showed confidence and passion in to finding me a property, i would definitely reccomend him to anybody looking to rent a property.... Read more
Tenant
30th May 2022 (2 years ago)

S Vilimaite

5/5 Stars
My partner and I have purchased a house in just 3 months and we couldn’t be happier with the service we received from Fox & Sons! Nicole Smith has been so amazing, kept us in the loop at all times and is genuinely such a nice person! She really made the buying process better for us and we couldn’t recommend her enough!... Read more
Buyer
28th May 2022 (2 years ago)

T Burke

5/5 Stars
Joel has been exceptional from start to finish. The process was quick and easy. I would certainly recommend Fox and Sons... Read more
27th May 2022 (2 years ago)

M Beech

5/5 Stars
friendly and efficient staff who manage properties superbly and fill tenancies quickly... Read more
Landlord
24th May 2022 (2 years ago)

S Rudge

5/5 Stars
The Letting Team are a very professional outfit, Especially Binal where nothing is too much & she is always willing to help & give expert advise.... Read more
Landlord
23rd May 2022 (2 years ago)

S chaytor

5/5 Stars
Professional and proactive friendly service!... Read more
23rd May 2022 (2 years ago)

R Waight

5/5 Stars
I've used the Fox and Sons agency for years now and have always been impressed by the service I get from Alice and her team!... Read more
23rd May 2022 (2 years ago)

O Oralda?

1/5 Stars
I arranged a viewing for a property and was at the location at the agreed time but no agent was there to meet me. When I called the office, they said they could not get in touch with the tenant for their premission. So they told me it will be done tomorrow. The next day I decided to call the office instead before going there as they do not bother giving notification in advance and wasting your time. They said the same, but they will get the spare keys from the landlord for viewing on another day. Eventually, after a week, they got the keys and tried video calling me but this time I was at work. I visited the office during my lunch break and agreed to let the property. Filled a form and waited for them to do my referencing. Received a call the next day and was told "the landlord prefered another tenants offer" so declined my application. How did that other tenant even got to view the property is another question but lets assume they wanted it without viewing it, how did the letting agency help the landlord making their decision when my referencing was not even done? Based on what the other offer was better? Poorly managed, im glad that I didint take the property.... Read more
Tenant
20th May 2022 (2 years ago)

Jonathan

5/5 Stars
A great house buying experience with Fox and Sons on London Road. I was struggling to find a suitable house until I came to them and they were able to match me up with my dream first home. Their team was absolutely brilliant and throughly professional; with special mention to Emily for her great initial consultation, Emma for the viewing and her amazing support and advice throughout the buying process and Aaron for his excellent support as a mortgage advisor. Thank you all!... Read more
Buyer
13th May 2022 (2 years ago)

I Law

1/5 Stars
The maintenance department took 2 months to fix a toilet leak and then refused to pay the £850 when I received the water bill. I had to pay the bill as well as living through my whole tenancy without a working oven, with walls that were ruined, carpets very badly stained and had to move in 2 days late due to poor organisation. Inventory reports were poorly written and some staff members seemed lazy. If you can, stay away from Fox & Sons.... Read more
Tenant
27th Apr 2022 (2 years ago)

T Chapman

5/5 Stars
Thanks to Emma and Nicole I was able to get my offer accepted on my dream first time buy and a brilliant interest rate on my mortgage! So glad I spent the time talking to them as they’ve helped loads!... Read more
Buyer
27th Apr 2022 (2 years ago)

mark

1/5 Stars
Initially not bad. However I'm just a lowly potential tenant and the rental market is a lottery for tenants. Most viewings nowadays there's about a million interested parties it's down to the landlord to decide who will be the lucky one. Then the agent texts, emails to say someone else got the home. Fair enough . These guys don't let you know after the viewing. Then you email and just get ignored. Basically shows their contempt for renters... Read more
Tenant
26th Apr 2022 (2 years ago)

T Meyrick

5/5 Stars
As estate agent very on the ball. Emma who showed us around was absolutely lovely and very knowledgeable... Read more
25th Apr 2022 (2 years ago)

J bramley

5/5 Stars
Viewed the flat I have purchased with estate agent Chloe. The flat is a blank canvas and Chloe really helped with with imagining it with furniture in and made sure that I felt happy with the purchase. Chloe helped me with things I needed to prepare for with moving in. Very happy with the help, Chloe remained professional, courteous and approachable whilst being friendly to talk to and treated me like an individual. Thank you Jacques... Read more
Buyer
21st Apr 2022 (2 years ago)

I N

1/5 Stars
I happened to have doubtful pleasure to speak to a girl who didn't know why is she there. She was huffing and puffing for what I asked, didn't know if she is selling or letting. At the and without a ward she just disconnected me. I would like to think it was an accident, but her behavior was very unprofessional, she shouldn't work there and i'm sure she won't stay long.... Read more
13th Apr 2022 (2 years ago)

Tracy

5/5 Stars
A very positive experience, I have been dealing with Emma, friendly professional and very helpful in purchasing my new home. It’s always a stressful time moving but Emma has made it as easy as possible so thank you to her and the team.... Read more
Buyer
28th Mar 2022 (2 years ago)

C Stones

5/5 Stars
I have worked with Samantha and her team for a while now and they are absolutely brilliant! So responsive to phone calls, so pro active chasing for updates and they are all so friendly! I would 100% recommend them to anybody looking to buy/sell a house... Read more
Seller
8th Mar 2022 (2 years ago)

I ILIEVA

5/5 Stars
Brilliant people... Read more
4th Mar 2022 (2 years ago)

O Pilcher

5/5 Stars
From start to finish the Southampton team have been so accommodating and kept me updated with the sale of my home. Thank you to Rhodri and Nicole in mortgages for your help and a BIG thank you to holly . Holly has been so lovely to deal with and has dealt with all my stress without complaining which I'm sure has been hard not to do! she is a credit to the branch &ill definitely be using them again and would recommend everyone else to! In these uncertain times I'm 100% certain of this agent selling our home. Thank you !... Read more
Seller
15th Dec 2021 (3 years ago)

S M

5/5 Stars
What a fantastic estate agents Fox and Sons Southampton are. They answer their phones quickly, are courteous, professional and know their market. This is clearly shown by the friendly and helpful staff. I would highly recommend.... Read more
16th Nov 2021 (3 years ago)

M Murrell

5/5 Stars
I recently had the pleasure of dealing with Chloe at Fox and Sons and can say that she made the experience very easy. Unfortunately through no fault of hers a couple of my viewings were cancelled on the day (somewhat frustrating after a 2hr drive) but thanks to Chloe the visit was not wasted as she found alternatives for me to see. Chloe kept me well informed and answered my many questions. I wouldn’t hesitate to recommend her or Fox and Son estate agents.... Read more
25th Oct 2021 (3 years ago)

E Lawson

5/5 Stars
Harry in Lettings has been absolutely brilliant with me on my search for the ideal place! So patient (and I must have been hard work over the last few weeks!) He has remained in constant contact and updated me every step of the way... really happy with the service and over the moon to be settled in my new place .... Read more
Tenant
25th Sep 2021 (3 years ago)

B Mughal

5/5 Stars
I was looking for accommodation at a short notice, and found an ad with Fox & Sons. After booking a viewing, I went to view the room and met Harry Hodges, who is a young and very energetic person. He was very honest about everything and told me the procedure of letting. The same day he called me to let me know that the landlord has agreed to let the room. Next was the reference check, which took a little bit of time due to the reference checking agency not being able to contact the right referees, which concerned me. But Harry kept communicating with me daily and made sure that I was able to move on time, despite the peak renting period. I would like to thank the lettings teams, especially Harry, at Fox & Sons for helping me move in swiftly and would recommend them to anyone looking to rent. Be patient and trust them to do a good job!... Read more
Tenant
24th Sep 2021 (3 years ago)

R HA

5/5 Stars
Absolutely, highly recommended. I have been searching for awhile for a property through different estate agents and I have not experienced professional agents and prompt responses while also receiving virtual viewing as I did have with Fox and Sons Southampton. I'd like particularly to thank Harry Hodges for his professionalism, endless patience and prompt replies to my queries. What is more, he provided me with an alternative better option when my request was not available. Thank you Harry for making my experience with the private sector estate agents worth remembering and easy. Highly recommended. ????? ????? ????????? ???? ?? ????????? ?????? ?????? ???????.. ???? ?????... Read more
23rd Sep 2021 (3 years ago)

N Caldwell

5/5 Stars
Well, what can I say about Fox and Sons, London Road, Southampton branch? Personally, they are the best estate/letting agents I have ever dealt with. The professionalism of all staff members of the lettings team are a credit to the business. These sort of qualities should be exercised by all agents. But then again, if they were all the same, no one would be able to tell between the good and the bad. They are quick to answer questions and responding to emails, unlike the letting agent I am currently with. I would recommend this agent to anyone looking to either rent or buy property. Amazing service. Pay rises all round I say. Robert Skelton... Read more
Tenant
23rd Sep 2021 (3 years ago)

Anonymous Tenant

5/5 Stars
Harry Hodges showed me a property, he was able to explain the process from start to finish and was very knowledgeable. He was my first port of call and answered all my emails and calls on the same working day. I would highly recommend Harry and all at Fox and Sons. They are the best around.... Read more
Tenant
13th Aug 2021 (3 years ago)

Anonymous Tenant

1/5 Stars
I was shown a flat to rent and was told I was not suitable due to my job. Despite being in secure employment and having high earnings! The agent was rude and said I had to leave. I was told the property has already been let. They wasted my time.... Read more
Tenant
11th Aug 2021 (3 years ago)

Anonymous Homeseller

1/5 Stars
Very poor never reply’s to call always get answer phone first sell fell though as they hadn’t vetted buyer correctly. Second buyer taking forever and the solicitor they recommended is also ver bad at communicating. ... Read more
Seller
7th Aug 2021 (3 years ago)

J Ferguson

5/5 Stars
Spoke to Olivia to book in for a viewing. I found her to be very personable and friendly. She was instantly able to build rapport with me. She listened to what I was looking for and made me feel very comfortable. She then followed up the call to update me the next day and again she provided excellent customer service. Found dealing with Olivia a great experience which is not something other estate agents do. Great service!! Would not hesitate to recommend.... Read more
17th Jul 2021 (3 years ago)

E Goss

5/5 Stars
Thank you so much to Emma, she has been absolutely amazing and so helpful! From the first viewing to getting my offer accepted (yay) Emma was professional and knowledgeable, kept me informed throughout the process and was just so friendly and lovely. Highly recommend :)... Read more
Buyer
17th Jun 2021 (3 years ago)

P Marke

5/5 Stars
Olivia was so helpful, professional and always willing to listen and deal with my sons purchase in a manner that made us both feel at ease. Very responsive and always a follow up call to assure all was going well. One can not believe that she relatively new to this position, certainly a natural and will definitely move on through the Company.... Read more
Buyer
14th Jun 2021 (3 years ago)

M Hoare

5/5 Stars
On Wednesday 09/06/2021, myself and my partner went to view a property. Whilst the property was not one that we decided we would take, Emma, the lady who took us round and spoke with us was amazing. She was friendly, understanding, helpful and so honest. Not many estate agents are bluntly honest, but Emma was. She told us exactly how it was and what we should do. If more estate agents were like her rather than lying to get a sale and being dishonest I think people in general would like estate agents a lot more. Emma understood our position and said she would do what she could do help us which we were more than grateful for. Emma is a real credit to the team for Fox and Sons Southampton. I would like to add that every person I spoke to that day from the team was so friendly, so happy, so easy going to speak too. It was a pleasure.... Read more
11th Jun 2021 (3 years ago)

R smith

5/5 Stars
We are impressed on all four counts, quality, value, professionalism and responsiveness by Fox & Sons. Chloe has a very professional approach when meeting clients and delivered a high standard of customer service. She has good product knowledge and delivers well. My husband and I were much impressed.... Read more
25th May 2021 (3 years ago)

D Kearney

5/5 Stars
For over two years Binal has been very effective in managing our HMO rental properties, including the transition from a previous agency who were ineffective. She has given good strategic advice, shown sound legal awareness when a business contract would have left us vulnerable, and she has provided reliable day to day management. I have no hesitation in recommending her and her team.... Read more
Landlord
11th May 2021 (3 years ago)

J Morton

5/5 Stars
We couldn’t be happier with the service from Fox & Sons, Southampton. After a long time on the market with another estate agent, Fox & Sons got us an offer we accepted within weeks. Aaron & the team have been so easy to contact, very responsive & have provided us great support with our sale/next move. We couldn’t recommend them enough - thanks team!... Read more
Seller
8th Apr 2021 (3 years ago)

T Hartley

5/5 Stars
I've been looking for a property to rent and the lettings team have been absolutely fantastic! Harry has been extremely helpful and friendly. The viewing we had was very professional and he answered all the questions we had. I couldn't fault him at all, especially as we've been a bit fussy with what we're looking for and he's been very patient! Big thank you :)... Read more
6th Apr 2021 (3 years ago)

E Fahy

5/5 Stars
Fox and son's made the move into my rented accommodation easy and stress free. Everything was sent to me via email and made as simple as possible. Harry was my point of contact and made the whole transition clear and straight forward for me, offering help and guidance every step of the way. Overall a very pleasant experience.... Read more
Tenant
6th Apr 2021 (3 years ago)

Alice

5/5 Stars
I had a viewing with Chloe from Fox and Sons. She was very prompt and on time. Even though we were wearing masks it was clear she was smiling and very friendly throughout. She offered us lots of insight into the property and gave us some really useful information and tips as we are first time buyers. The whole process is quite overwhelming as we are new to it all, but she was really good at explaining things clearly. She also answered any questions we had and told us how we could ask anymore. The whole team has been really responsive and helpful and we are looking forward to continuing to look for a house with Fox and Sons.... Read more
19th Mar 2021 (3 years ago)

T Penton

5/5 Stars
We recently bought an investment property that Fox & Sons were selling. Samantha was a pleasure to deal with . She was friendly, professional and proactive throughout the transaction. She dealt with any questions or issues we had very promptly. Ww would definitely go back to Samantha at Fox & Sons if we buy another property.... Read more
Buyer
7th Mar 2021 (3 years ago)

A S

5/5 Stars
Fox and Sons London Road. Cannot be faulted Jon and Sean have a Professional team who are all very proactive. I have bought and sold with Fox and Sons since 1997 and have always had a prompt and very efficient service. First viewing 12 January, completion 05 March on two houses. The amount of viewings they generated during this pandemic was unbelievable!... Read more
Seller
5th Mar 2021 (3 years ago)

P Deacon

5/5 Stars
It was a long haul but we got there thanks to the hard work and efficiency of the team. A very special thanks to Aaron and Holly for your cheerfulness, enthusiasm, empathy and great communication skills. Thank you Jon for getting the ball rolling and playing a bit of a devil’s advocate in the early days. Sam, thank you for the friendly and efficient way you received my many calls. And last but, as they say, by no means least a big thank you to you, the overseer Sean, for your easy phone manner and clear explanations, and for taking it across the line.... Read more
19th Feb 2021 (3 years ago)

L Taylor-Smith

5/5 Stars
Amazing service from Aaron and Jessica throughout the whole process of buying our property. Both were always easy to reach and very professional. Jessica talked us through every step and explained the process clearly. Highly recommend. ????... Read more
Buyer
2nd Jan 2021 (4 years ago)

C Watson

5/5 Stars
Jessica has been amazing throughout the whole process. We couldn't have asked for a better mortgage advisor! Being first time buyers and no idea what we were doing, she kept us calm and was great at keeping us informed with everything. We appreciate everything you have done for us! Thankyou so much Jess!... Read more
Buyer
20th Dec 2020 (4 years ago)

J Khan

5/5 Stars
I recently purchased my first property here with the help to buy scheme. The whole process was incredibly quick and smooth as everything was done in house, including the mortgage advisors and solicitors. I was especially impressed with the support of Aaron Cassidy, Estate Agent and Scott Mackay, Mortgage Advisor (no longer works here) - they were really personable and had my best interest at heart.... Read more
Buyer
20th Dec 2020 (4 years ago)

L Barry

5/5 Stars
Such an amazing financial service with Jessica. She guided me through the whole process from start to finish and found me the best mortgage deal available. Her ability to reassure me and respond so quickly to every email was amazing. She chased up other areas of my property purchase for me to ensure everyone was communicating and doing what they needed to do. I would recommend Jessica to everyone. She felt like a friend throughout this whole process.... Read more
Buyer
4th Dec 2020 (4 years ago)

M Zaj?c

5/5 Stars
Really good service. Amazing, straight to the point guy, extremely professional. You can be sure he cares about you and your car and not going to rip you off.... Read more
24th Nov 2020 (4 years ago)

Y xu

1/5 Stars
We booked the viewing with them and confirmed via email. But no one showed up on the day. We tried to call them and all we got is an answer machine. We waited in the rain for half an hour. This caused us a great inconvenience and we feel very upset that our time wasted. It is very disorganised and unprofessional. We would definitely not give our house for them to sell, who may lose all the potential buyers!... Read more
30th Sep 2020 (4 years ago)

B stevenson

4/5 Stars
Aaron and the team were really helpful and supportive with my search! Helping me to find a property within my budget and preference location. Always on hand to contact via email or phone. Definitely recommend these guys!... Read more
24th Aug 2020 (4 years ago)

M Khorshed

5/5 Stars
Excellent, caring agents who provide the best service. Always professional and will no doubt help you find what you're looking for. Harry was my agent and I couldn't be happier. He is very knowledgeable, friendly, and always responsive. I would highly recommend this branch and their team. A great experience all round. Thank you Harry and Alice.... Read more
14th Aug 2020 (4 years ago)

A Racz

5/5 Stars
Aaron was very helpful and informative when I went to view a property. He asked what is it that I would like in a property. I felt at ease and that I can trust him and Fox & Sons. I would highly recommend for anyone who is searching for their new property.... Read more
14th Aug 2020 (4 years ago)

D Ockley

5/5 Stars
A massive thank you to everyone in lettings for your help whilst I was moving in, the professionalism and service was top notch!!... Read more
Tenant
27th Jun 2020 (4 years ago)

S B

5/5 Stars
Aaron and Samantha from Fox and Sons Southampton were always friendly, helpful and professional. Their prompt and efficient communication made the whole process of selling our flat in Southampton much more bearable. If I ever need an estate agent in Southampton again I will definitely be calling on their services.... Read more
Seller
26th Jun 2020 (4 years ago)

Y Bucurescu

1/5 Stars
One of the worst letting agencies in Southampton! We rented a flat through them for 3 years, and despite the rent going up every year no maintenance was ever done. We were assured that the maintenance work needed will be done before we moved in(there were tiles missing in the bathroom and pipes were visible, sometimes even leaking)however 3 years later nothing was done. When it comes to them helping with any repairs they just tell you to call their maintenance company who never picked up or replied to emails. Overall dreadful experience and their customer service is incredibly bad. Avoid them at all costs.... Read more
Tenant
24th Jun 2020 (4 years ago)

R Edmund

5/5 Stars
Huge thanks to Amy Edmonds and her manager Alice Waddington during the covid 19 pandemic for supporting us regardless of being short staffed and being very professional and meeting our needs within a short time frame.... Read more
30th May 2020 (4 years ago)

L Pickard

1/5 Stars
Absolute time wasters. Invited them to appraise my home only for them not to turn up. When I called they told me they didn’t have my phone number or address despite them confirming both by text and email.... Read more
Seller
20th Mar 2020 (4 years ago)

G Rákóczi

5/5 Stars
We bought our first flat with Aaron and Jessica here. They were all very helpful from day 1,we could always ask anything, there was a quick, professional and helpful answer. Can only recommend them.... Read more
Buyer
21st Feb 2020 (4 years ago)

N White

5/5 Stars
Really helpful and friendly staff. The mortgage advice I received was brilliant, went through all the paperwork I required for to apply and get set up. Also was able to understand my payslips which are overly complicated due to my job. Jessica Cook was a great help and was able to get me all set up and running with a mortgage so I could get my first place.... Read more
Buyer
16th Dec 2019 (5 years ago)

R Patel

5/5 Stars
I rented through this agent earlier in the year, the process was made so easy for us, I couldn't fault the lettings team. I moved out after six months due to relocating and again the checkout procedure was very well organised and made me feel at ease. Would recommended to anyone looking for a smooth, stress free experience! Well done to the ladies and young man in their Southampton lettings team.... Read more
Tenant
12th Dec 2019 (5 years ago)

S pop

5/5 Stars
Very happy with the team at Fox and Sons London Rd, Southampton. The mortgage advisor, Jessica Cook, made the process of buying our first house look like a walk in a park. Absolutely fantastic! Would recommend to everyone!... Read more
Buyer
4th Dec 2019 (5 years ago)

T Bower

5/5 Stars
This 5 star review is solely for Jessica Cook she is such an assest to the team. Buying my first property was a nerve racking experience, but she was always on hand to calm my nerves if needs be and provide support. Thank you for your help Jess, very much appreciated.... Read more
Buyer
3rd Dec 2019 (5 years ago)

M Davies

5/5 Stars
Rented a flat though Fox & Sons London Road. The viewing was professional and the agent was knowledgeable. The paperwork was straightforward and Harry was excellent in the office getting everything done, especially as it was a quick turnaround. Overall very professional, efficient and friendly. Top marks for the team!... Read more
Tenant
24th Sep 2019 (5 years ago)

J Romero

5/5 Stars
Really Professional and supportive staff. They have been really helpful and give us all the information and facilities in the process of buying a house. Rhodri has been incredible supporting us. 100% recommended.... Read more
Buyer
12th Sep 2019 (5 years ago)

D Shelley

1/5 Stars
100% avoid. We had the misfortune of picking fox and sons to sell our home. We put the flat on the market in February this year, we got continuously passed through different agents without getting told it was happening. Jon valued our flat at 20,000 higher than we paid for it 2 years ago and although we said we thought it was too high he said to do it anyway. We then lost months on end continuously dropping the price. At one point I was told they were "talking people into" viewing our home which is not only upsetting to hear but a waste of our time and hope. We found a buyer who then dropped out (not their fault of course) but afterwards we literally rushed home from our honeymoon to prepare our property for a viewing to find an estate agent turn up who literally knew nothing about the property. We then chased for feedback for a week and were told "what do you expect me to do, turn up at their door and demand feedback" from Samantha Randall when I called as they couldn't get hold of the 2 people who came to view. We have removed the flat and lost the house we want, in the process, losing about £800. They have no sympathy or empathy for our situation. Completely dreadful. AVOID AT ALL COSTS!... Read more
Seller
31st Aug 2019 (5 years ago)

A Shelley

1/5 Stars
Absolutely do not go anywhere near Fox and Sons, particularly this branch. Customer service only exists when they went your money, as soon as they get that they couldn't care less. Samantha on the phones is straight from a "this is not how you do it" training video. Zero compassion. Can't wait to never interact with them again. We've taken our property away from them, and as they won't allow us to exit the 28 day window, we've lost out on our dream house.... Read more
Seller
31st Aug 2019 (5 years ago)

M Granese

5/5 Stars
Mortgage advisor Jessica Cook's work on getting us the best mortgage deal has been absolutely fantastic! From our first meeting all the way to completion Jessica has always been supportive, easy to get hold of, willing to explain each step of the way and generally a pleasure to work with.... Read more
23rd Jul 2019 (5 years ago)

W Maritime

5/5 Stars
On the mortgage side, I can only recommend Jessica Cook. She was very helpful and responsive throughout.... Read more
17th Jul 2019 (5 years ago)

S Brewer

5/5 Stars
Just bought my first property with the help from Jessica Cook. Highly recommended. Always polite and very good customer service with Quick turnaround for getting a mortgage. Managed to speed up the process of buying my property which was very helpful for my situation. Most defiantly will use again.... Read more
Buyer
25th Jun 2019 (5 years ago)

R Ponsford

5/5 Stars
Jess Cook has worked diligently and enthusiastically above and beyond her remit. She has achieved in a few weeks what it took my last advisor months to do, was able to secure a significantly larger mortgage and she undercut the competition by a large percentage. I’ll admit, some mortgage advisors don’t charge, however, given her performance I don’t regret spending the money. Thank you.... Read more
18th Jun 2019 (5 years ago)

F Matias

1/5 Stars
This has to be the worst agency to deal with. During the last few years I've come to do business with multiple lettings agency and none perform as poorly as this one. From the moment you sign a contract they have absolutely zero interest in helping you in any way. After moving out, they ignore your e-mails and turn a deaf ear to any issues you might encounter. It even got to the point of the agency contacting me regarding my previous address as if I was the landlord. After I corrected them and gave them the right details of the actual landlord, they kept contact me by e-mail. Almost sounding like a joke really. If I was awaiting for my deposit I'd be in trouble as it's been over a month since my landlord gave clearance and they still have not replied to me. I am now initiating a legal process for something that belongs to me. Stay well away from this company which, if they keep doing business like this, won't be around for too much longer.... Read more
Tenant
24th May 2019 (5 years ago)

S Mascall

5/5 Stars
Great helpful and kept us up to date ????... Read more
5th Apr 2019 (5 years ago)

L Barnes

5/5 Stars
I highly recommend Fox & Son’s Southampton. I bought a property through them and their service throughout was prompt and helpful. Aaron Cassidy was extremely helpful and made the process feel a lot easier when things went wrong with solicitors. He was always very quick at responding to any queries I had. I recommend using them for a professional service - and ask for Aaron if you can!... Read more
Buyer
28th Feb 2019 (5 years ago)

G Mabey

1/5 Stars
I instructed this agent to assist me with the sale of my property after having no luck with another agent. They initially seemed to be great, until one of their agents, Toby, acted unbelievably inappropriately by leaving my property early and leaving prospective buyers without someone to take them around. He also then lied to me about it as he was unaware that the office had called me 5 minutes before I met with him. When I then advised them that I wanted to instruct another agent alongside them as I had lost confidence in them, their Assistant Mananger, Jonathan Davies, called me desperate and refused to engage with me. I totally recommend avoiding this company at all costs. When I switched to Beals they provided me with the most amazing service and needless to say they sold my property very easily and fast.... Read more
Seller
2nd Feb 2019 (6 years ago)

L nn

1/5 Stars
I can't believe people are actually renting from this place, they wanted about £400-500 in agency fees before we even got started with first month rent and deposit. Insanity. If your thinking to yourself you want a nice cheap place for 6 months you will end up paying an arm and leg. I'm sure people either have too much money or share the same intelligence as a dead donkey, I've never paid more than £200 in fees and even that I dislike. most recently it was £160 at abbots langley and that's EVERYTHING.... Read more
22nd Jan 2019 (6 years ago)

L Ronan

5/5 Stars
I can thoroughly recommend this branch of Fox & Sons. They all worked incredibly hard to achieve a successful sale for my late Aunt's property. Aaron Cassidy deserves particular praise for his dogged determination (& patience!) to keep the sale on track following a few glitches in the final few stressful weeks prior to exchange & completion. He went above and beyond what would normally be expected of a Negotiator - I will always be grateful to him.... Read more
Seller
16th Nov 2018 (6 years ago)

T Eddie

1/5 Stars
Stay away from Samantha Randall at Foxs and Sons on London Rd Southampton. If you see a property you're interested in try and arrange it with somebody else and thank me later. No answers to emails, no answers to phone calls, no follow up emails, no follow up phone calls, no arrangements done nowhere near as efficiently as other agents in the area. Others make it effortlessly, her and the team at London Road, with them everything seems a struggle. Misery and stress and unprofessional environment. She is as far as being a decent estate agent (or human being) as it physically gets. Like dealing with a bunch of 15 year olds. Completely useless. The rest of the agency isnt better either. If you see that the property is 'managed' by this branch just consider it a lost cause.... Read more
3rd Nov 2018 (6 years ago)

M Heath

5/5 Stars
Amazing team at Fox and sons in southampton, the person handling my case was Jessica guy and she was a utter legend, always made time for me (and still does) and she was the person who took the time to find me my first home, I highly recommend to any one to go in and ask for her! As long as Jessica works there I’ll always be more than happy to go back to find my next home!... Read more
Buyer
12th Oct 2018 (6 years ago)

J Perry

5/5 Stars
Great service from the lettings team. I found the process very efficient and would highly recommend !... Read more
7th Oct 2018 (6 years ago)

L Sheill

5/5 Stars
Couldn’t be more impressed by the residential sales team’s skill and professionalism. I had originally instructed another agent due to a lower fee but my property didn’t sell for six months, I went with Fox & Sons who had me a sale of full asking price within three weeks. Will certainly use again.... Read more
Seller
26th Jul 2018 (6 years ago)

A Wilmott

5/5 Stars
The lettings team at this branch were brilliant with me and the process of getting into my new apartment was such a smooth process. Polite, efficient and good communication!... Read more
26th Jul 2018 (6 years ago)

A IRONSIDE

5/5 Stars
Thank you for the fantastic service we received from the team. Kept us informed through the whole process! Very professional and we will be recommending you to our family and friends.... Read more
26th Jul 2018 (6 years ago)

J godbold

5/5 Stars
Excellent service and wouldn't go anywhere else. Don't usually post reviews but felt I needed to as the price Fox & Son achieved and efficiency was BRILLIANT. Thank you.... Read more
Seller
26th Jul 2018 (6 years ago)

M Romjon

5/5 Stars
5 star service, the staff kept us informed all the way. They negotiated a good price for us. Highly recommended.... Read more
26th Jul 2018 (6 years ago)

???

1/5 Stars
Service is Rubbish. Things are different after you paid and stayed in the property as a tenant. While the staff at the Soton office are nice, staff at their supporting center at Cardiff are nightmare. Our agent there is not willing to help. They always say they'll do it asap or contacting me the same day; the promises are never fulfilled and they just delayed their work day by day. Without my call time after time, they will never give any reply to me or give any care to my problem. Their service does not worth the expensive administration fee.... Read more
Tenant
31st Jan 2018 (7 years ago)

P Garland

5/5 Stars
The lettings team were very efficient in finding me great tenants.The property details looked great and the team kept me up dated regularly with progress.... Read more
Landlord
20th Jan 2018 (7 years ago)

S hampshire

1/5 Stars
Worst agency ever. Give incorrect info and never get back to you... Read more
17th Jul 2017 (7 years ago)

L Bone

1/5 Stars
Would not recommend!!! Attempted to view properties through fox and sons estate agents. Very poor at giving information and pictures even when requested on multiple occasions. On day of viewing we were unable to contact them when we could not find the property as address was ambiguous and no further instructions provided. The phone number they provide has no messaging service, so unable to even request call back. The second property we had booked to see was then cancelled as they had not spoken with landlord/ tenants. The booking had been made with us 2 days previously! After nearly 2 hours of delays we received no apology and was a total waste of time. They stated the phone lines were busy, but rung through each time, just not picked up. Would not use them again as I would dread to think how they would be if managing the property I rented.... Read more
8th Jul 2017 (7 years ago)

A Spataru

3/5 Stars
"We'll call you tomorrow with an answer"... Yeah, sure! We had to go over there to find out that the landlord didn't want us to move in... That could really be solved via phone / email...... Read more
Tenant
3rd Jun 2017 (7 years ago)

S Lingwood

5/5 Stars
I moved into my flat last week, the girls at Fox & Sons made this process very easy for me and my husband. Thank you for a quick, easy and efficient service.... Read more
Tenant
28th Apr 2017 (7 years ago)

J Peat

2/5 Stars
Utterly clueless. The flat is nice, the landlord is good but these guys can't do anything without messing it up. Uninformative, useless and constantly messing up simple stuff.... Read more
Tenant
29th Mar 2017 (7 years ago)

K Baker

5/5 Stars
I rented out my property with the girls here and then also rented one through them, and I cannot fault either services. They were fantastic through every process and kept me up to date and informed - you don't mind paying egency fees when the service is as seemless and thorough as this. These guys are one of a kind and the only agent to use in Southampton!... Read more
Landlord
28th Feb 2017 (7 years ago)

D Ryan

5/5 Stars
Really happy with the service provided, the team were very professional and found me great tenants straight away! Everything went so smoothly, it's a breath of fresh air in comparison to the manic issues I've had with other local agents in the past. I would highly recommend them to anyone looking for a quality service! Thanks again to Alice and the team... Read more
Landlord
23rd Feb 2017 (7 years ago)

A Winter

5/5 Stars
One of the best Lettings agent I have used. First time renter and they took me through the whole process, from my referencing to answering all my questions about the tenancy agreement. Very lively office and the girls in Lettings are one of a kind!... Read more
Tenant
22nd Feb 2017 (7 years ago)

A Burrows

5/5 Stars
Rented through fox and sons and found their service very good. The team were very efficient and went the extra mile to find me an apartment. Would recommend them thoroughly !... Read more
Tenant
21st Feb 2017 (7 years ago)

C Jones

1/5 Stars
Absolutely terrible experience of dealing with them. Persistent phone calls with people saying they will get back to you but never do. They then say speak to a different department but the other department tells you to speak back to the original department. No processes are followed and if they are followed they don't follow them correctly. The list is endless of all the hassle they go through when you want to end your tenancy agreement. I would never rent from them again.... Read more
Tenant
12th Jan 2017 (8 years ago)

J Mattocks

1/5 Stars
Awful. Truly awful. I arranged a viewing with them for one afternoon and they didn't show up. They said they had no reference of my viewing at all. So we rearranged for the next day only for them to cancel the viewing because of 'Tennant difficulties.' Why bother arrange an appointment if you cannot keep to it? Honestly would avoid this agency and never deal with them again.... Read more
6th Nov 2016 (8 years ago)

E M

2/5 Stars
Have been on the receiving end of their service and not happy at all about it. Had to travel twice to Southampton to collect keys for a flat i purchased through them last year, despite communication in advance about my intentions (and i live 60 miles away!). More recently, i was promised to be called back for a flat for sale i enquired about; never received one and lost other potential viewings in the meantime! Poor attitude. Bad customer service; just endless 'apologies' for poor service (we must have lost your phone number i am told!!!- it would have been more believable to say 'a dog ate the piece of paper with your number'). I hope they wake up one day and realise that customer service makes or breaks a business. As the saying goes, there is no smoke without fire and other (rather poor) reviews here reinforce my point! F&S; if you believe that any of the above is not true, do get in touch as i have all the evidence to support the above! Personally i will never deal with them again in any capacity.... Read more
Buyer
14th Oct 2016 (8 years ago)

J Dee

1/5 Stars
Worst agency ever. We reported that our gas stove is not working 1 week ago. It's still damaged - we still don't have hot water although we are sending them e-mails everyday (we also call but they just don't care - they know how to take money from you - but when you ask them to repair something... get lost!). What's more important we have seariously ill woman (kidneys) at home - cold is killing her. If you wanna rent house from them better prepare yourself that you will be visiting Citizens Advice Bureau every month if not week. Avoid at all cost.... Read more
Tenant
9th Oct 2016 (8 years ago)

A Teper

1/5 Stars
I was the first to see a newly added property and the agent didnt turn up for an hour even when we called the office and were reassured that he is on his way. They called after an hour from the viewing time saying that they don't even have an access to the flat. Five days later when we made another appointment and spoke to the agent an hour before the viewing to confirm everything again, they cancelled 15 mins before the time, saying that the let is already agreed. Waste of time and travel.... Read more
5th Oct 2016 (8 years ago)

annelientje6

1/5 Stars
If you want issues and unfairness, go here. We had to wait almost a week before we were let into our rented property, which is a long time if you're an international student. There were renovation works still ongoing and even when we were let in, all their stuff was still inside the house. They collected most of it a few days later, but left the garbage for us to clean. The house was dusty everywhere, with paint splatters and broken handles and light. When the time came for us to get our deposit back, they charges us 300 pounds for this even though we left the house a lot cleaner than we got it. Even though we finally agreed, it took them more than four months to give our money back. So don't even bother.... Read more
Tenant
1st Oct 2016 (8 years ago)

P Lewis

1/5 Stars
The most utterly inept estate agent I have ever dealt with - there are good ones out there, this isn't one of them. They mis-informed the vendor (of the property we bought) of our offer which caused us to lose the property temporarily to another prospective buyer and lied about the reason, the vendor managed to bypass them and contact us directly when it fell through and we completed it between us and the solicitors. Every subsequent time Fox and Sons did get involved they actually inserted further delays into the purchase and 3 months on, they still haven't collected their sign. They also had the cheek to mailshot everyone in the area with a photo of the house we bought saying how they had helped sell it for the asking price - they didn't and we have asked them not to use us in any more promotional material. Absolutely awful service, if you ever wondered why estate agents have a bad name, take a look here and all will become clear.... Read more
Buyer
20th Jul 2016 (8 years ago)

P Ward

1/5 Stars
Horrendous company to deal with. Was bullied into signing a tenancy by Chris Myers who didn't give us all the facts. Never once helped us when asked. Charged us stupid amounts when we left the property! I hope no one takes any property with this company....Stay as far away from them as possible. Not only is Chris Myers a bully, he's rude , full of himself and racist! Vile , just vile ... Read more
Tenant
28th Dec 2015 (9 years ago)

R Singh

1/5 Stars
I drove 4 hours (each way) to view a flat only to be told that the flat was already taken. They didn't think it was important to call or email me especially when I told them I was travelling from a distance. Their excuses ranged from 'tried to leave a voice mail', 'wrong telephone no. on the system', to 'name not on the list to view the property'. Total lack of responsibility and professionalism. Certainly not recommended! ... Read more
11th Sep 2015 (9 years ago)

M Woj

1/5 Stars
I lost money and time ! They fail me and my guarantor - manager for big company ;) So after 2 weeks they just call me and said that they cant rent 1 bed for 550 :) no explain no nothing.. Homeless with 2.5 year child and wife :) silly Thank You Fox & Sons... Read more
Tenant
2nd Dec 2014 (10 years ago)

S chandray

1/5 Stars
worst agency chris myres is the trouble in that branch try a professional agency like goadsby... Read more
3rd Oct 2014 (10 years ago)

D M

2/5 Stars
My girlfriend lives in a property let from Fox and Sons. Gave her keys for a different property when she moved in. Now she is moving out they are arranging viewings of her house with 20 mins notice and trying to bully her into letting people in whenever they want. They even told people that they could move in while she was still living there! Worst agent in Southampton. Pushy staff and full of attitude. ... Read more
Tenant
2nd Jun 2012 (12 years ago)
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