Townends - Chiswick mainly list properties in W4, TW8 and W3. Over the last 6 months, they've listed 20 properties, with 21 currently on the market.
Most of the properties listed
have 2 bedrooms.
They list properties for sale on
both Rightmove and Zoopla.
Have been working with the lettings team in the Chiswick branch for over 15 years and they have consistently provided an excellent service over these years and continue to do so today.
14th October 2016
Sam was excellent in the lead up to us securing our new rented home. I cannot say anything negative about Sam or our experience with Townends up until after we'd moved into the property.
We have had ongoing issues though since moving in. Our contact at Townends that was supposed to see us through the settling in period would not return emails, so eventually we were put in contact with someone else who did respond. We still however have outstanding issues and no response from Townends for more than a week now.
Issues: We were told when viewing the property that it would be professionally deep cleaned and the bedroom carpet replaced. The carpet was not replaced or even cleaned, and the apartment was not handed over in a professionally clean state, as attested to by the check in clerk. We want the contract changed so that we are not obliged to pay for a professional clean when we exit the property, and the carpet cleaned. No response.
Maintenance issues including light not working, door not closing properly causing a light to remain on 24/7, damage to kitchen cupboards outstanding and awaiting a response from Townends.
I have requested a meeting with Townends due to the lack of effectiveness at resolving issues through email, but no response.
Some of the delays could be landlord related, but the lack of communication from Townends is quite bad, unless they are contacting for something that they require.
When we first visited Townends Chiswick to enquire about properties, another tenant called into the office and was quite angry at being ignored via email. I thought at the time this must be a 'one-off'. Sadly it's looking like it may be common practise.
11th October 2016
We're looking to buy in Chiswick eventually, not quite ready but when we do we will most certainly be using Tom at Townsends.
If I'm being honest I've always had a bad view on estate agents from past experience but Tom was a breath of fresh air, obviously knows his stuff and was a pleasure to talk to
6th October 2016
Friendly, professional and fast service from the Lettings team at Townends, Chiswick. They have found us excellent tenants and have been very thorough with the necessary check procedures. Always a pleasure to deal with this team.
I rented through Townends for two years. When I first found the property their charges were so high I refused. Two minutes later they rang me back and said they would halve their fees. It seems they were trying to see what they could get away with. When I moved out they were late for appointments, failed to send me documents on time, hassled me for bills I had already settled and claimed I had failed to give them notice I was leaving when I had done so even though I was on a fixed term contract that automatically expired. They represent the bottom end of the market. No need to avoid them but be aware that the quality of service will be lower than some other agencies.
This company is a JOKE. They only have a good people to sell/rent the property. When it comes to help after that, either they are not responding to you or they are sending you to your landlord, who is not helping either. AVOID AVOID AVOID - if you want to save your time, avoid them, the worst company in this country.