Great communication and straight forward process with this sales team. All are friendly and welcoming and had double the amount of viewings my other agent had. I managed to have an offer accepted within 3 weeks of going on the market. Highly recommend.... Read more
Seller
28th Mar 2024 (10 mo. ago)
Despite some hiccups with my buyer and the below chain, Louise and the team managed to keep the sale together which I am thankful for. Louise was supportive and came across as extremely dedicated to her job. I would highly recommend this particular team.... Read more
Seller
4th Jan 2024 (1 year ago)
I was apprehensive to say the least when starting to look for my first home, given all that friends and family members say about estate agents. I was very much a rabbit in the headlights navigating my way through the process but I found my perfect property and thankfully I stumbled upon this incredibly friendly bunch of agents, in particular Louise Krochmalny who held my hand throughout and made sure everything went to plan as it should. I am sure I wasn’t the easiest of buyers as I was full of questions and queries pretty much on a daily basis- but she never once made me feel like an inconvenience. I have just passed my first full month in my new home so I am leaving this review a little later than I probably should, but for anyone feeling as I did, you have nothing to worry about with this team I assure you! Thank you.... Read more
Buyer
17th Oct 2023 (1 year ago)
Fantastic experience with this office. Polite, hardworking, honest and a genuine passion for the job they all do. Louise in particular is an asset to Barnard Marcus. There is not much she does not know about the market in Chiswick which is very apparent when speaking with her. I wouldn’t hesitate to recommend Barnard Marcus to anyone looking for a no nonsense selling experience in the area.... Read more
Seller
10th Oct 2023 (1 year ago)
I felt well supported throughout the transaction by both Gissel Chavez & Louise Krochmalny. I am extremely pleased with the price I ended up accepting considering two other ‘local’ agents in Chiswick encouraged me to market at a much lower figure. Louise felt I would be undervaluing the property if I did so I trusted her judgement and I am so glad I did as it paid off. They had a clear strategy and had lots of viewings off the back of it. Would definitely instruct Barnard Marcus next time I decide to sell.... Read more
Seller
17th Sep 2023 (1 year ago)
Pleased with the service provided by BM. I have viewed a lot of properties over the last few months with other agencies and found some of them to be questionable to say the least. I dealt mainly with Louise & Gissel who were transparent and very straight forward in all of my dealings with them. When the time comes that I need an estate agent again, I would definitely call the Chiswick office.... Read more
Buyer
12th Sep 2023 (1 year ago)
Communication was awful! I felt neglected completely
I think they just wanted to win the contest from other agencies to sell my flat but that was the last things they did….... Read more
Seller
11th Sep 2023 (1 year ago)
My personal experience with Louise Krochmalny, the Branch Manager was faultless. She is a brilliant estate agent and I found her to be a true companion to me throughout the process. At my age, moving home is not easy and she made sure to be on standby whenever I needed her. Nothing was too much trouble for her or her team. A special thank you to Niamh and Gissel who were also very helpful and polite whenever I had dealings with them…. A lovely bunch of ladies!... Read more
Seller
31st Jul 2023 (1 year ago)
Positive experience with both the sales and lettings departments. Louise Krochmalny and Oliver Haley especially were a breath of fresh air to deal with.... Read more
Seller
7th Jul 2023 (1 year ago)

I have previously been on the market with two other estate agents in Chiswick who failed to get my house sold after several months. After receiving many calls from Louise the manager who sounded very confident she could me results… I finally gave in to her and gave Barnard Marcus a shot at selling the house and I am so thrilled that I did as I was on the verge of giving up. Within two weeks I had three asking price offers whereas the agents beforehand were struggling to even get me viewings. Louise suggested we set up a WhatsApp group to make communicating easier as I work abroad so in the weekdays I am not as available to speak as I would like to be. It made the process so much easier and was constantly being updated. I was also really impressed with the marketing and the attention to detail they put into the photography etc. I wish I had found this website when choosing who to go with initially as it would have steered my decision making to these guys and saved me alot of wasted time with other companies. 10/10.... Read more
Seller
1st Jun 2023 (1 year ago)
I like these guys… professional, quick to respond to calls/emails, helpful and honest.... Read more
Seller
12th May 2023 (1 year ago)
Gissel & Louise are both exceptional. I cannot speak highly enough of them. They both had their finger on the pulse throughout the process and worked extremely hard for us. Our sale was not the easiest due to some legal issues, but both Gissel & Louise kept being persistent and pushing through whilst being positive and upbeat at all times, even when we felt like giving up they were so supportive. They also happen to be absolutely lovely ladies with a genuine love for the job they do. I would highly recommend this team if you are thinking of selling and want to work with professionals who stick to their word.... Read more
Seller
5th May 2023 (1 year ago)
I found Louise the sales manager to be a straight talking, honest and passionate agent. Her positivity and approach at problem solving was a breath of fresh air after dealing with quite a few of the ‘average’ agents in Chiswick. I was pleased to have Louise dealing with my transaction. She was on the ball and was contactable even after her working hours to provide updates when I needed them. I would certainly want these guys to act on my behalf if I was a seller. Thank you for making the process a lot easier team!... Read more
Buyer
30th Apr 2023 (1 year ago)
Louise Krochmalny, Gissel Chavez and Niamh O’Connor were all extremely helpful in the selling of my home. Louise’s approach on the valuation was different to other agents I had met and she knew a lot about the W4 market in general. I would definitely recommend Barnard Marcus and would use them myself again without hesitation. They got the job done quickly and are an all round lovely bunch of people clearly with a passion for their jobs.... Read more
Seller
25th Apr 2023 (1 year ago)
A refreshing experience to deal with this office. Fabulous communication and a very committed team of agents. I completed my purchase last week thanks to the very good job done by Louise and Gissel. I viewed many properties during my search and dealt with a considerable amount of agents in Chiswick, but upon meeting Gissel Chavez she was really a cut above the rest. She was caring, considerate and I truly appreciated the advice she gave me throughout. Upon having my offer accepted I then dealt mainly with Louise Krochmalny who was really on top of everything & chased the solicitors relentlessly. There were a few hick ups along the way due to the sellers onward purchase, but Louise managed to smooth them out effortlessly. I am now in my new home and enjoying every moment of it!... Read more
Buyer
19th Apr 2023 (1 year ago)
Louise was great from start to finish. She was exemplary in aiding our house sale and purchase. A very approachable and honest estate agent.... Read more
Seller
18th Apr 2023 (1 year ago)
My wife & I instructed Louise and her team along with two other local agents to sell our family home. From the get go Barnard Marcus seemed to have more viewings than the others and the communication was good and frequent. Louise guided us throughout the process with some great advice which led to us accepting an offer with her at our asking price within 4 weeks. In hindsight we wish we would have chosen Barnard Marcus as a sole agent rather than on a multiple basis. They were much more on the ball than some of the other agents we dealt with. Thank you again.... Read more
Seller
15th Apr 2023 (1 year ago)
I have just exchanged on the sale of my late fathers home. Whilst this was a very daunting time for me, thanks to the Chiswick Barnard Marcus team it was as smooth & straightforward as it could be. My main point of contact was Louise Krochmalny. She dealt with queries from my buyer promptly and ensured that the sales process picked up momentum fairly quickly. She even directed me with the house clearance. All in all from accepting the offer to exchanging contracts it took 5 weeks start to finish. The rest of the team I found to be punctual, professional, friendly & very hard working. I would use them again without hesitation.... Read more
Seller
14th Apr 2023 (1 year ago)
Special thanks to Louise Krochmalny & Gissel Chavez for making my purchase as smooth as possible. The property I was buying was vacant so I wanted to be in as quickly as I could. They both chased the solicitors consistently avoiding any unnecessary delay. I have now been able to exchange on my brand new home and am looking forward to getting my keys next week. A very happy new homeowner!... Read more
Buyer
14th Apr 2023 (1 year ago)
I needed a fairly speedy transaction due to a job relocation and stressed this at the valuation stage. I met with Louise, the branch manager who understood my timescales and suggested a strategy that she thought would work well given my situation without compromising on my price (not the easiest thing to balance!). I found the sales process in regards to viewings and feedback relatively straight forward. I have not yet exchanged on my property but hopefully will do in a few weeks. The offer I accepted was exactly what I had hoped for too. I would recommend.... Read more
Seller
12th Apr 2023 (1 year ago)
I really cannot fault these guys. They were accurate with their initial valuation, were always responsive in coming back to my emails and phone calls, was very knowledgable in regards to the local market and worked hard on my behalf to negotiate the best price at the offer stage. I received an offer within a few days of marketing which I did not expect to happen so quickly. All in all I am happy with the service provided and feel as though I chose correctly. Would definitely recommend to anybody looking for a straight talking bunch of estate agents.... Read more
Seller
10th Apr 2023 (1 year ago)
Dreadful. Their lack of communication was hopeless. Ignored both emails and texts once we had signed up to them, and almost immediately (once we'd signed up) said we should drop the price.... Read more
Seller
13th Jan 2023 (2 years ago)
They said that they had lots of buyers lined up to buy our house. I asked them, in that case, not to put it on Rightmove yet, because of my job. A patient then told me that she had seen our house on Rightmove. It caused a lot of difficulty for me in my work. Also, the people coming round really liked the house but didn't seem to have money.
We took it off the market with that agent because we lost any faith in them.... Read more
Seller
29th Aug 2022 (2 years ago)