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  1. Home
  2. Stirling Ackroyd - Brixton
Stirling Ackroyd - Brixton Logo

Stirling Ackroyd - Brixton

Closes at 4:00pm
91 Acre Lane, SW2 5TU
Stirling Ackroyd: Your local property experts! With years of experience in Brixton and surrounding areas, our sales and lettings teams offer expert guidance. Whether buying, selling, renting, or letting, we're here for you in Brixton, Clapham, Stockwell, and Tulse Hill.

Opening hours

  • Monday 9:00am - 7:00pm
  • Tuesday 9:00am - 7:00pm
  • Wednesday 9:00am - 7:00pm
  • Thursday 9:00am - 7:00pm
  • Friday 9:00am - 6:00pm
  • Saturday 10:00am - 4:00pm
  • Sunday Closed
View all details

Stirling Ackroyd - Brixton Reviews (345)

Have you used this agent?
  1. 77% 5/5 Stars
    77%
  2. 4% 4/5 Stars
    4%
  3. 1% 3/5 Stars
    1%
  4. 3% 2/5 Stars
    3%
  5. 15% 1/5 Stars
    15%
All (345)
Seller (12)
Buyer (18)
Landlord (42)
Tenant (123)
General (150)

S Baumann

5/5 Stars
Omar was really professional and kind and helped us find a tenant very efficiently.... Read more
Landlord
15th Oct 2024 (17 weeks ago)

T Robinson

5/5 Stars
Omar was efficient with keeping tabs on the letting process and ensuring the procedure was smooth.... Read more
Landlord
11th Oct 2024 (17 weeks ago)

H B.

5/5 Stars
I had an excellent with Stirling Ackroyd Brixton, and I want to specifically mention Omar! Throughout the entire process, from viewings to reference checks, Omar was incredibly kind, helpful and professional. As someone who has rented in London before, I found this process was the smoothest and quickest. He kept us in the loop every step of the way, and made sure our needs and preference regarding the property were met. He was very responsive, and took the time to speak with everyone in the group individually to discuss any concerns or questions. I felt supported and well-informed throughout the process, and highly recommend working with Omar!... Read more
Tenant
10th Oct 2024 (17 weeks ago)

P Barino

5/5 Stars
Great customer service. I am thankful for Omar Robertson for the stress free experience in securing a flat. He has done an extra mile and provided good support and has guided me throughout the process of moving in. Would highly recommend to anyone.... Read more
Tenant
8th Oct 2024 (18 weeks ago)

X Owens

5/5 Stars
Omar made the stressful task of moving a lot easier for me. He was available to help, transparent and friendly.... Read more
24th Sep 2024 (20 weeks ago)

M S

5/5 Stars
So far Omar has been the consummate professional. He has been very honest and excellent with communication- two things that are key. I can imagine that he is good with both sides of the rental process.... Read more
18th Sep 2024 (20 weeks ago)

J S.

5/5 Stars
From letting agents to staff members, Stirling Ackroyd Brixton is the best estate agency. They are very professional, helpful and accommodating. Me and my husband have been looking for a new place to rent for ages then Omar came to help us. From enquiries to setting up viewings, Omar's communication and assistance were always top-notch. He is very accommodating and answers all the questions. We couldn't find our new place without Omar's help. Kudos to you, Omar, and thank you.... Read more
Tenant
17th Sep 2024 (21 weeks ago)

H Tadafe-Swinscoe

4/5 Stars
Thanks to AJ and her team for being helpful, communicative and on the ball but especially for managing my expectations! YOU DID GREAT!... Read more
10th Sep 2024 (22 weeks ago)

J Bermingham

5/5 Stars
We are working Alessandra to rent a property, throughout the process she has been so lovely. She organised a viewing and was able to answer all of our questions about the property. We have been looking for the perfect place for a while and so she was super patient with us with all of our queries and questions. Thanks again for your hard work and we would happily go to Alessandra in the future for letting a property.... Read more
Tenant
9th Sep 2024 (22 weeks ago)

H Wingfield

5/5 Stars
I recently just secured a place with yourselves after the excellent assistance from Omar. We previously had poor luck with other estate agents but Omar was very kind, quick with his responses and provided support through the whole process from the viewing to actually securing them place. I would highly recommend Stirling ackroyd and Omar when looking to secure a property!... Read more
Tenant
2nd Sep 2024 (23 weeks ago)

K Jones

5/5 Stars
Thank you to Omar, who helped us for the 2nd year running secure a new property. His professionalism, quick responses, and mediation with the landlord made my transition from one property to the next much less stressful!... Read more
Tenant
1st Sep 2024 (23 weeks ago)

M Patterson

5/5 Stars
Omar proved to be an excellent letting agent, both during the viewing and following up afterwards. Throughout the process Omar’s communication via phone and email was great as well as acting proactively. His support has made the process of moving flats much less stressful and I would highly recommend him to anyone.... Read more
Landlord
1st Sep 2024 (23 weeks ago)

R Fairhurst

5/5 Stars
Me and my partner have had a great experience with this company. We were struggling to find a flat and enquired about 100 properties through other estate agents. This is the only luck we had and Omar made that possible. Omar has been excellent in helping us out and answering any queries that we had. He is very quick to respond and always helpful. Thank you for everything! ????... Read more
1st Sep 2024 (23 weeks ago)

S Carter

5/5 Stars
We had a great experience with Stirling Ackroyd. Omar helped us with renting a flat and was extremely helpful throughout. He was communicative and made the entire process very easy. It was a pleasure to work with such a professional letting agent.... Read more
Tenant
31st Aug 2024 (23 weeks ago)

K Senior

5/5 Stars
I've had such terrible experiences with estate agents and lettings agents in the past, doing absolutely nothing for their fee, that was until I was recommended Stirling Ackroyd by a friend. I'd previously had my property on the market for two years with Leaders and just had lots of time waster viewings. I had none of this with Stirling Ackroyd who from start to finish were fantastic. Ashley-Jane was excellent along with help from Sophie and Lee, they were all super responsive (including multiple occasions when poor Ashley-Jane was speaking to me on her days off!) and bent over backwards with chasing unresponsive solicitors! Cannot recommend highly enough, if you want a customer focused, genuine estate agent who doesn't waste your time then look no further! Thanks so much... Read more
Seller
20th Aug 2024 (25 weeks ago)

B Askew

5/5 Stars
Omar recently helped myself and my flatmate find and secure a rental property in Brixton, and we couldn’t recommend him and the agency enough. From quick replies and help through every step of the process, Omar is a real asset to this agency. Highly recommend if you’re looking for a property in the area.... Read more
Tenant
16th Aug 2024 (25 weeks ago)

C davies

5/5 Stars
Had an amazing experience with Stirling Ackroyd Brixton. Kurwahn went above and beyond in answering all my questions and was always extremely helpful and quick to respond !!... Read more
11th Jul 2024 (6 mo. ago)

A Cook

5/5 Stars
Thank you Omar for helping us secure our flat. He is very professional, thorough, and quick to respond. Currently we are still in the process of paperwork but so far he has been very helpful. Thank you for giving us some peace of mind during a stressful transition!... Read more
Tenant
8th Jul 2024 (7 mo. ago)

A Silva

5/5 Stars
We have had an excellent experience start to finish with Stirling Ackroyd when finding our new flat in London. Omar Robertson has looked after us and made the process simple, quick and professional throughout. Furthermore, Omar has gone above and beyond when dealing with our requests and queries, getting back to us quickly and keeping us in the loop with our application - can’t sing his praises enough. Thanks Omar and Stirling Ackroyd for all your help - we’re looking forward to moving in!... Read more
Tenant
2nd Jul 2024 (7 mo. ago)

M Ventom

5/5 Stars
Omar Robertson was a pleasure to work with - incredibly attentive and responsive. Would certainly recommend his services!... Read more
21st Jun 2024 (7 mo. ago)

C Phillips

5/5 Stars
Viewing with Feroza Ahmed from Stirling Ackroyd. Really knowledgeable about the property, really great communication. Pleasure to deal with. Thank you.... Read more
3rd Jun 2024 (8 mo. ago)

A Akram

5/5 Stars
Had a great experience with Stirling and got a beautiful flat. Thanks to Omar for great assistance.... Read more
Tenant
25th May 2024 (8 mo. ago)

T magdonn

5/5 Stars
I sincerely want to appreciate and commend Omar Robertson for his unfailing service to secure an apartment for me. He’s very patience and timely compliance is amazing . I will not hesitate to recommend him to friends and family . I am looking forward to do more transactions with him.... Read more
Tenant
15th May 2024 (8 mo. ago)

Anonymous Tenant

5/5 Stars
Nyree Dixon???? provided a great customer service throughout the process of viewings. We were very satisfied.... Read more
Tenant
9th May 2024 (8 mo. ago)

T (Selin)

5/5 Stars
I am very pleased with everything they have done for me, specifically Omar, who has helped me meticulously with much care and detail, sorted out any questions or queries I have had, and was nice the entire time. His positiveness and kindness was also a big factor why I have decided to go with a property from Stirling Ackroyd. Thanks so much to everyone for their attention and help!!... Read more
Buyer
30th Apr 2024 (9 mo. ago)

F Yeandle

1/5 Stars
Suggest you avoid renting through this estate agent at all costs, they were ok up until we moved in and then when we wanted to get any issues fixed they would take ages to resolve them (often months) despite following the correct procedure of creating cases through their website. For months we were left with windows that had huge gaps in them where the frame had bent - this was during winter so we had to spend loads extra on heating. We also had part of our ceiling fall down which they never repaired and a broken thermostat meaning we were without properly functioning heating for about a month. The worst part came when we left and tried to get our deposit back, it wasn't even a matter of them just taking loads of money off or anything, despite always having paid our rent in full and on time they have just been stalling and stalling saying they need to speak to the landlord and are still yet to give us an amount or give any of our deposit back. It has now been 8 weeks since we moved out and 5 weeks since we started asking for updates about our deposit leaving me no choice but to go through the incredibly time consuming process of raising a dispute with the deposit company which is a process that can take up to 3 months to be resolved and stirling ackroyd have now stopped even replying to my emails despite my communication with them always being very polite and professional. Absolutely dreadful service.... Read more
Tenant
25th Apr 2024 (9 mo. ago)

K Figueira

5/5 Stars
Stirling Ackroyd has been amazing from the start. Help us find a place that me and my friend both love and the process has been fast and smooth. Thank you to Omar Robertson for helping us during this process.... Read more
8th Apr 2024 (9 mo. ago)

J Bradshaw

5/5 Stars
I had a good experience dealing with Stirling Ackroyd through one of their letting consultants, Omar, who was helpful in the process of securing a property to rent and was attentive to try to fulfil my requirements.... Read more
Tenant
5th Apr 2024 (10 mo. ago)

J Kennedy

5/5 Stars
Thanks to both Omar and Kurwahn who's hard work and attentiveness made the much-maligned London house hunt experience a stress free process for me and my housemate. They were always attentive to our preferences and consistently kept us in the loop re. new properties and updates to our move-in process. Thanks both!... Read more
2nd Apr 2024 (10 mo. ago)

D Calabretta

4/5 Stars
The deal could not be finalised due to a landlord changing his mind, but Omar provided great customer service throughout the process.... Read more
29th Mar 2024 (10 mo. ago)

L Stilwell

5/5 Stars
Stirling Ackroyd were an absolute delight to deal with. The whole team were very helpful in helping us move, but I simply have to single out man like Omar Robertson. He was brilliant from start to finish, very helpful and made the whole moving process a joy! Excellent at his job! Would strongly recommend using this estate agents for any future moves!... Read more
28th Mar 2024 (10 mo. ago)

S hardyway

5/5 Stars
Super helpful team! Omar was great throughout the whole process and helped us sort our new property quickly. Thank you !... Read more
28th Mar 2024 (10 mo. ago)

J Gibson

5/5 Stars
Omar has been brilliant in supporting us from viewing to getting the contract over the line. We had some difficulty with the GoodLord process but Omar was supportive in his communication and action in navigating this. Looking forward to having Omar supporting us in the move in process and for the duration of our renting.... Read more
Tenant
27th Mar 2024 (10 mo. ago)

A Christaki

2/5 Stars
We were very satisfied with the communication with the staff when me an my friend were looking for our new place to rent. They were updating us regularly with the progress of our offer and the process. They were very kind and to provide us all the relevant information for the next steps which made the process very smooth. Both Omar and Kurwahn were very keen to support and answer our questions. Thank you! I will have to change my review given the recent events. Our check in date was incorrect and we had to call them to confirm. They ignored our request for the landlord to paint the property, when I saw the house, after we received the keys, it was in an awful condition with not even a single effort to fix even the basics. When I called them to complain and ask for someone to come and have a look, they told me that they are not responsible for that but they will contact the maintenance team,( we found broken furniture's, one window broken and one not working, walls full with wholes and dirt, mouse poison scattered in the cupboards), and also they said that they don't manage the property and we need to contact the property manager ( who I need to mention that first time she dropped us an email , 3days after the check in ,and after that she has disappeared). When I called the agency again they told me that they have no other point of contact apart from that property manager and company email, not even a contact number or a surname. Disappointing! I am leaving the 2 stars only because you had manners and your team was polite but not helpful when needed. I guess I need to go to the council now to see if they can be of more help.... Read more
Tenant
22nd Mar 2024 (10 mo. ago)

Anonymous Tenant

3/5 Stars
Initially i wrote a nice review , but now i changed my mind , especially given the recent events. It is my first time renting in London and all this is shocking, just taking advantage of people needing to rent.I realised that they never highlighted to the landlord that we wanted the property to be painted (when i went to see the property after they gave me the keys i was shocked with the dirtynes on the walls and signs of leak) they reassured me that the furniture's were almost new so they can convince us to keep them in the property ( they are old, broken and disgusting) , they were unable to provide us any contact number for the landlord. We didn't receive any email from the property manager until 3 days after we received the keys. As soon as i entered the property and saw that mess plus broken windows i called them and they didn't seem to feel very impressed. I had to call them the next day to see what will be done and all i heard was that they cannot do anything and they are not responsible for the property . All this has resulted to delay our move in date us we need to clean and sort out all that mess. I am completely disappointed.... Read more
Tenant
22nd Mar 2024 (10 mo. ago)

D Zahedi

5/5 Stars
Omar has been great and helping us find a place and facilitating everything with the landlord and previous tenant. Really happy with service.... Read more
14th Mar 2024 (10 mo. ago)

H J

5/5 Stars
Omar is an excellent estate agent. Informed and friendly during the viewing. He did a really good job of walking us through the process of offering where he gave us tips to maximise our application. He stayed communicative through the rest of the process and overall made this an easy and pleasant experience.... Read more
4th Mar 2024 (11 mo. ago)

M Conville

5/5 Stars
Omar has been an amazing help throughout the process of renting our flat. At every stage and he has been communicative, friendly and gone above and beyond to help us at each stage. This has made the entire process stress-free and enjoyable! Thank you Omar!... Read more
Tenant
2nd Mar 2024 (11 mo. ago)

A brown

5/5 Stars
Great experience with Omar throughout the whole letting process. Was extremely attentive to our search and great communication on next steps - making the the whole thing stress free... Read more
Tenant
29th Feb 2024 (11 mo. ago)

Q Dolores

5/5 Stars
Omar is an excellent and accomodating agent. He responds in all of our queries and requests. I highly recommend Omar!... Read more
20th Feb 2024 (11 mo. ago)

L Aurelio

5/5 Stars
Omar has been helpful from the day we are inquiring about a flat to rent until we secured it. He’s approachable, listened to our inquiries, professional, and guided us all throughout.... Read more
Tenant
20th Feb 2024 (11 mo. ago)

J anderson

5/5 Stars
An absolutely first class and refreshing service from Omar the Lettings consultant and Kurwahn the lettings manager, from dealing previously with another local agent (Oliver Burns who's services left me wanting to sell the property completely) the service was leaps and bounds better with Stirling Ackroyd, Kurwahn made the process nice and easy for me and Omar easily let the property while providing me with regular feedback to find my ideal tenant at my expected price - Omar wishing you the best for your upcoming promotion you are a true asset to your company and deserving of the rewards from your diligent and professional work.... Read more
Landlord
19th Feb 2024 (11 mo. ago)

Anonymous Tenant

5/5 Stars
We were so Lucky to have Omar helping us , he facilitated the acquisition of a one-bedroom flat for us with a commendable display of friendliness, helpfulness, and professionalism. His strong communication skills were noteworthy, contributing to an overall positive and satisfying experience. We express our genuine contentment with the service rendered. Thank you so much !!... Read more
Tenant
16th Feb 2024 (11 mo. ago)

B Jofré

5/5 Stars
We were fortunate to have Omar Robertson assist us in finding our new home. From the initial contact, Omar was professional and efficient. He sent us a detailed list of properties that matched our preferences, and once we made a selection, he coordinated the visit. From there, the process became somewhat tedious as the reference company took longer than expected. However, throughout this time, Omar demonstrated exceptional patience and a polite attitude towards us. He advocated on our behalf, doing everything possible to overcome any obstacles that arose. I would like to highlight Omar's proactiveness and kindness towards clients. He was always one step ahead, anticipating our needs and providing exceptional service. His positive approach and willingness to overcome challenges made the entire process much more manageable. We are very grateful for his professionalism and highly recommend him as a real estate agent.... Read more
Tenant
14th Feb 2024 (11 mo. ago)

A Inspires

5/5 Stars
We had the pleasure of working with Omar to find our new apartment, and we couldn't be happier with the experience. Omar was incredibly attentive to our needs and preferences, and they went above and beyond to find us the perfect place. Their knowledge of the local market was impressive, and they provided valuable insights throughout the process. Thanks to their expertise and professionalism, we were able to secure a fantastic apartment that ticks all the boxes for us. We highly recommend Omar to anyone in search of a reliable and dedicated agent. - Emmanuel... Read more
Tenant
14th Feb 2024 (11 mo. ago)

M Shelton

5/5 Stars
Great service from Omar, who has been great help throughout the process!... Read more
12th Feb 2024 (11 mo. ago)

M Acheampong

5/5 Stars
Omar Robertson who was our lettings negotiator was very awesome and professional. He answered all our questions and also was very apt in his communication and responses to our emails... Read more
Landlord
12th Feb 2024 (11 mo. ago)

Anonymous Tenant

5/5 Stars
We had an exceptional experience with Omar Robertson in our search for a new rental. From the initial contact, he demonstrated unparalleled patience by providing us with a detailed list of properties. He stood out for his kindness and dedication, guiding us through the entire process. Despite setbacks, particularly with the reference company, Omar remained present and attentive, ensuring that every detail was handled efficiently. His professionalism and commitment were evident, providing us with the best possible treatment. We are more than satisfied with Omar's assistance and would not hesitate to recommend him to anyone in need of rental assistance. Thank you, Omar, for your excellent service and unwavering patience!... Read more
Tenant
9th Feb 2024 (11 mo. ago)

V Tang

5/5 Stars
I've had an excellent experience with Omar who has gone that extra length to help me throughout my renting process, he has been very helpful with answering all of my questions in depth as well as making my experience enjoyable. I really appreciate all the effort from Omar!... Read more
Tenant
1st Feb 2024 (1 year ago)

O Sewell

5/5 Stars
We had a great experience with Stirling Ackroyd. Omar was responsive to calls throughout and made every stage of the signing process simple and efficient.... Read more
1st Feb 2024 (1 year ago)

E Munk-Olsen

5/5 Stars
Omar was amazing throughout the process of securing our property. He made everything simple and ensured we were kept aware of any progress... Read more
Tenant
1st Feb 2024 (1 year ago)

G Mallen

5/5 Stars
Kurwahn was an absolute star. Great negotiator and excellent communication. I cannot thank him enough for his hard work.... Read more
1st Feb 2024 (1 year ago)

J Brown

5/5 Stars
I highly recommend Omar Robertson at Stirling Ackroyd (Brixton). He has been consistently pleasant to work with, helpful and efficient in getting everything worked through for a new tenancy.... Read more
Tenant
26th Jan 2024 (1 year ago)

C Goulding

5/5 Stars
Omar has been so helpful throughout the process of renting our flat. He has been great at every stage and has been very responsive, answering all of our questions really quickly and in depth! He has made the entire process so smooth and enjoyable!... Read more
Tenant
25th Jan 2024 (1 year ago)

K Blair

5/5 Stars
Great experience recently with this company, especially Jad Zouhbi who helped us get the property we wanted and was always efficient and available to answer all our questions... Read more
Buyer
25th Jan 2024 (1 year ago)

S Casley

5/5 Stars
Jad was very helpful, answered our questions, and kept in regular contact. Highly recommend and thank you for your help!... Read more
19th Jan 2024 (1 year ago)

J Wilmot

5/5 Stars
I’d like to give a shoutout to Jad who helped me find a flat. Was great with communication, always called to update and answered off a large amount of queries for us. Thanks for all your help!... Read more
Tenant
19th Jan 2024 (1 year ago)

A Munoz

5/5 Stars
I had Jad Zouhbi as my estate agent and he was very efficient and helpful! :))... Read more
18th Jan 2024 (1 year ago)

Anonymous Homeseller

3/5 Stars
We took their initial advice about the listing price. We got very few viewings. We agreed to reduce the price to what was quite low looking at similar recent sales but we still failed to get the necessary interest and a sale. In the end we took off the market.... Read more
Seller
21st Dec 2023 (1 year ago)

P Leon

5/5 Stars
The five stars are for Jad Zouhbi who was the best in understanding our needs and finding us new tenants for our property. He was great at communicating with us, answering our questions and addressing our concerns throughout the process.... Read more
Landlord
5th Dec 2023 (1 year ago)

A williamson

5/5 Stars
Omar and Jodie were very helpful... Read more
23rd Nov 2023 (1 year ago)

Paulina

5/5 Stars
I had the pleasure of working with Jad Z as my property agent, and I couldn't be happier with the results. I would give him 5 stars without hesitation! Jad's professionalism and dedication to his clients are truly exceptional. From the moment I contacted him, he was responsive and eager to help. He was patient in answering all my questions and guiding me through the entire process, making it as smooth as possible. What sets Jad apart is his genuine care for his clients' needs and preferences. Throughout the negotiation and closing process, Jad was a true advocate for my best interests. He was a strong and skilled negotiator, ensuring that I got the best deal possible. Five stars all the way!... Read more
8th Nov 2023 (1 year ago)

D (Manu182)

5/5 Stars
First time dealing with Stirling Ackroyd and my experience was pretty good. The team has been really helpful, especially Omar that has followed my case step by step. Would recommend!... Read more
28th Oct 2023 (1 year ago)

M Valev

5/5 Stars
Exceptional customer service provided by Omar. My partner and myself are about to move in our first home together and Omar helped us from start to finish. Highly recommend.... Read more
Buyer
26th Oct 2023 (1 year ago)

K O'Riordan

5/5 Stars
Jad and Kurwahn worked really hard to help me while I renovated my house and helped coordinate everything with builders and necessary checks. Also, they found me tenants in a day, really appreciate the excellent work and attention to detail!... Read more
Landlord
6th Oct 2023 (1 year ago)

S Blenkinsopp

5/5 Stars
Big shout out to Omar who was such a breath of fresh air in the gruelling house hunting race. Genuinely friendly and helpful - he helped make the whole process easy.... Read more
4th Oct 2023 (1 year ago)

J Kolff

5/5 Stars
I'd like to recommend Stirling Ackroyd. Kurwahn helped us to find new tenants. It was always a pleasure communicating with him and we felt in safe hands. Thank you!... Read more
Landlord
3rd Oct 2023 (1 year ago)

B Davies

5/5 Stars
Would like to thank Omar from Stirling Ackroyd for helping me and my housemate find our new house! He was always easy to reach, answered all questions and helped accommodate last minute changes. Highly recommend.... Read more
Tenant
29th Sep 2023 (1 year ago)

J Conneely

5/5 Stars
great experience - lots of help from jad!... Read more
25th Sep 2023 (1 year ago)

A Lumsden

5/5 Stars
Jad was incredibly helpful in making the process of finding a new house simple and easy. Would recommend getting in contact with him should you be looking for a new property. Many thanks to Jad and the Stirling Ackroyd team.... Read more
22nd Sep 2023 (1 year ago)

A Page

5/5 Stars
I have used Stirling Ackroyd for a number of years to rent out my Brixton property. They are great estate agents and make what could be a difficult process, stress free and easy. My tenants said the following about Jad Zouhbi, ' we were really happy with Jad when looking through this property, he was always on top of the process and a great communicator. Something we found missing during our other flat hunting ventures'. Thank you Jad for all your help over the last few months, it's been a pleasure dealing with you.... Read more
Landlord
22nd Sep 2023 (1 year ago)

D Holland

5/5 Stars
Omar Robertson recently helped us find a 6 bed rental in Brixton/Clapham. Highly recommended :)... Read more
Tenant
5th Sep 2023 (1 year ago)

S Nishith

5/5 Stars
We had a great experience with Jad, he was very helpful throughout our renting process and always available to answer our queries... Read more
Tenant
4th Sep 2023 (1 year ago)

A Patel

1/5 Stars
AVOID AT ALL COSTS!!!! I rented with Beresford Residential in Brixton for 6 months - joining 2 others who'd been there for a year. We took good care of the flat however the checkout report was an absolute disgrace. Our rep at the office, Lianne, was unreasonable and clearly pursued the disgusting tactics of the company by taking a ridiculous amount of our deposit. eg. I made it clear, on arrival, that the bed in my room had a mattress so poor it left you sleeping touching the bed base but they told me it was all new. When the exit report came they told us they needed a bed - what a coincidence! They say they had receipts of new beds being purchased but they don't have evidence of new beds entering our specific flat. This was one of a number of dirty classic tactics they use. I would never recommend this company to anyone and would passionately advise everyone to stay clear. They will rinse your deposit when you leave.... Read more
Tenant
3rd Sep 2023 (1 year ago)

D Rodriguez

5/5 Stars
I would very much recommend Striling Ackroyd and, in particular, Jad. Excellent service!... Read more
2nd Sep 2023 (1 year ago)

P Odunewu

5/5 Stars
Proactive and result oriented team. Found me tenants within a week of marketing my property.... Read more
Landlord
31st Aug 2023 (1 year ago)

H Williams

5/5 Stars
I could not recommend Stirling Ackroyd more. The team were so helpful in our recent search to buy a house, the agent even gave my partner a bunk up on his shoulder into the loft. Happy buyers!... Read more
Buyer
26th Aug 2023 (1 year ago)

V Patel

5/5 Stars
Amazing service helping us secure our first flat in London. Jad has been very helpful throughout the whole process!... Read more
Tenant
21st Aug 2023 (1 year ago)

W Gunn

5/5 Stars
Jad was nothing but friendly and helpful in our search for a flat and made the whole process very stress free. I can't recommend Jad highly enough if you are looking for a property to rent.... Read more
Tenant
21st Aug 2023 (1 year ago)

T Mallinson

5/5 Stars
We looked at many flats with many different agents so I can safely say how relieved and comfortable we are to be signing with Stirling Ackroyd. Our main contact Jad was the differentiator. He was responsive, helpful and above all honest, all of which we appreciated hugely. I really hope he continues to be our point of contact when we move in - thank you Jad.... Read more
20th Aug 2023 (1 year ago)

J Thompson

5/5 Stars
I am extremely impressed by the service offered by Stirling Ackroyd, in particular our main contact, Jad. He was not only personable and friendly but also incredibly professional and willing to go the extra mile to help us with viewings and contract signing. I’d highly recommend Jad and Stirling Ackroyd over other estate agents and I hope he will be our point of contact when we move in. Thanks again :)... Read more
18th Aug 2023 (1 year ago)

J Wilkinson

5/5 Stars
A really smooth process for letting our flat together through Stirling Ackroyd, made all the easier by Jad, who was always around to answer any questions and help us through the process, looking forward to moving in and being able to go back to him if we need!... Read more
Tenant
18th Aug 2023 (1 year ago)

F P

5/5 Stars
Would like to thank Jad for making the entire process as stress free and easy as possible, and always responding to any queries quickly! Highest recommendations for him & Stirling Ackroyd !... Read more
17th Aug 2023 (1 year ago)

O Dhalluin

5/5 Stars
Me and my girlfriend had Jad Zouhbi as our lettings consultant to help us find a flat. From initial enquiry he was communicative and on top of the process throughout. Made what can be a stressful process easy.... Read more
15th Aug 2023 (1 year ago)

T Vay

5/5 Stars
Overall a very good experience with Stirling Ackroyd, especially with our assigned person Omar. They were very helpful and patient with our house hunt, and always on the other end of the phone whenever I called! Would recommend. Theo... Read more
15th Aug 2023 (1 year ago)

A Plumley

5/5 Stars
Definitely recommend Sirling Ackroyd and particularly Kurwahn and Omar from the Brixton Branch. Let my flat within a day and helped with getting necessary contractors in.... Read more
Landlord
14th Aug 2023 (1 year ago)

R Lunn

5/5 Stars
Words can’t describe how good my experience has been with Stirling Ackroyd. Especially Omar, from the day we started looking at properties, till the day we signed our lease, he has always been a massive help. A huge pleasure to have him as our agent. Settled into the flat now. Thumbs up for Stirling Ackroyd!????... Read more
Tenant
2nd Aug 2023 (1 year ago)

J Cannon

5/5 Stars
Jad was very friendly and really helpful in helping us find a property to rent. He has also checked in throughout the signing process and is really helpful whenever we have questions.... Read more
Tenant
1st Aug 2023 (1 year ago)

O Edebor

5/5 Stars
Amazing.... Read more
1st Aug 2023 (1 year ago)

G Srinivasan

5/5 Stars
Kurwahn Grazette Coote and his team mate Omar Robertson have handled my property Rental very effectively in a timely professional manner. Keen attention has been taken for regular updates to secure the right tenancy. He is quick and dynamic in producing results and always approachable. I gladly recommend him for any Landlord. regards Dr Gopalan Srinivasan... Read more
Landlord
21st Jul 2023 (1 year ago)

T Gravell

5/5 Stars
We use Stirling Ackroyd to let a number of our properties. We have been especially fortunate to have Kurwahn handling our most recent tenancies. He has done his utmost to find us the best tenants and highest rents with the most favourable terms. He and his team are very friendly and extremely efficient, always keeping us up to date. I look forward to continuing our relationship and would not hesitate to recommend him and the company.... Read more
Landlord
20th Jul 2023 (1 year ago)

P

5/5 Stars
The junior sales associate, Omar was incredibly helpful, friendly intuitive and professional. A real asset to the team!... Read more
18th Jul 2023 (1 year ago)

H Drysdale

5/5 Stars
Omar from Stirling Ackroyd Brixton showed us round our new property and was very helpful and responsive all the way through the move process.... Read more
Tenant
27th Jun 2023 (1 year ago)

F Bircham

5/5 Stars
Great experience with Stirling Ackroyd, Jad in the Brixton branch was very professional and went above and beyond for us!... Read more
14th Jun 2023 (1 year ago)

David

5/5 Stars
Jadz is a trustworthy agent, very responsive, gives sound advices, is clear and concise with having multiple naturally friendly interactions with him. 5 out of 5 for the service he provided.... Read more
14th Jun 2023 (1 year ago)

N Somwaru

5/5 Stars
Jad helped me with my property search, he was quick to respond and made the process easy! Recommend Stirling 100%... Read more
14th Jun 2023 (1 year ago)

T Rowland

5/5 Stars
Jad went above and beyond to help us find and move into a new place. Whilst moving is a stressful time, Jad did his upmost to make the experience as smooth as possible with regular contact and always there to answer any questions we had. Highly recommend to anyone.... Read more
Tenant
7th Jun 2023 (1 year ago)

E Mullan

5/5 Stars
Jad was an incredibly efficient and made the process of finding a new home very easy! Couldn’t recommend them more... Read more
6th Jun 2023 (1 year ago)

M Harnick-Roscetti

5/5 Stars
Recently had help from Jad Zouhbi at Stirling who was absolutely fantastic in supporting my move into my own place. He was incredibly prompt at helping me find somewhere and the whole process went seamlessly which never usually happens. Massively appreciated , 10/10.... Read more
Tenant
25th May 2023 (1 year ago)

N Thakker

5/5 Stars
Jad helped us navigate through the onerous rental application process efficiently and very helpfully. He’s quick to respond and pleasant to deal with. Looking forward to a positive relationship with the agency and Jad over the next 12 months.... Read more
Tenant
20th May 2023 (1 year ago)

J Whitton

5/5 Stars
After months of failing to find a 5 person flat, Jad was able to find us a great place. Would definitely recommend going through him!... Read more
Tenant
20th May 2023 (1 year ago)

N Lee

5/5 Stars
Jad was excellent and very accommodating. Made the whole thing a very smooth process, and a great guy too!!... Read more
20th May 2023 (1 year ago)

W amin

5/5 Stars
Nothing but a good experience to share with the Stirling Ackroyd team, and specifically Jad Zouhbi. Jad contacted us immediately regarding the availability of a fantastic property that fit what we were looking for. The entire process what quick and simple. A big thank you from myself to Jad for making the process nice and easy!... Read more
12th May 2023 (1 year ago)

R Kumar

5/5 Stars
I would highly recommend Stirling Ackroyd and in particular - Jad Zouhbi when looking for a property to let in London. Throughout the entire process, Jad has been incredibly helpful and professional. He has kept us up to date at all times and always responded in a timely manner. A great service overall - highly recommend!... Read more
Landlord
12th May 2023 (1 year ago)

I Singh

5/5 Stars
The customer service from Jad zouhbi was class. Throughout the whole process he was accommodating, hard working and very comforting in ensuring we had the perfect agent to find a house for us. Much better than my experiences with past employees. Definitely recommended to others who are in the position I was.... Read more
28th Apr 2023 (1 year ago)

D Roofing

5/5 Stars
Jad helped with my property search was very helpful and would recommend Stirling Ackroyd 100%... Read more
28th Apr 2023 (1 year ago)

J boi

5/5 Stars
Really responsive team, Jad helped us so much through our move in. We were all very pleased with the service provided and all the checks prior to move in were prompt so no delays.... Read more
Tenant
21st Apr 2023 (1 year ago)

M Clarke

5/5 Stars
Since being with Sterling Ackroyd I have had the pleasure of having Gavin Pinto managing my property and to be honest the guy is exceptional. I have had various managers in my time with the company and have found them to be incompetent and lacking any form or standard of customer service and to be very frank, if it was not for him I would have left and gone elsewhere. He has great knowledge of the industry, he has fantastic people skills and understands how to appropriately handle situations to get the best for the landlord and tenant. There has been many an occasion where he has gone above and beyond his remit to help me and my tenant and I greatly appreciate him being there to work with. He is a priceless asset to Sterling Ackroyd and should be looked after appreciated. Thank you very much and keep up the good work Gavin.... Read more
Landlord
21st Apr 2023 (1 year ago)

M Loadwick

5/5 Stars
Jad was really helpful to us in finding our new place, and went out of his way to secure a second viewing for us. Would definitely recommend him and Stirling Ackroyd.... Read more
18th Apr 2023 (1 year ago)

M Piñero

5/5 Stars
Jad was really helpful with my application. He made sure we had everything in order and manage for us to get the property we wanted.... Read more
Tenant
18th Apr 2023 (1 year ago)

J Thomas

5/5 Stars
Jad has been incredibly helpful to us! He allowed us to view our new flat a second time, and has been on hand with all our queries and questions whenever we've needed. The entire process has been super easy - highly recommend him & Stirling Ackroyd.... Read more
18th Apr 2023 (1 year ago)

M Cousins

5/5 Stars
We have just sorted our new flat thanks to Jad and Siobhan for all their help. We had great lines of communication throughout the process and we can't wait to move in, thanks again!... Read more
Tenant
18th Apr 2023 (1 year ago)

Z Moore

5/5 Stars
We have had a positive experience with this estate agents. We have had regular communication from Jad and the process has been very easy to rent our flat.... Read more
Landlord
18th Apr 2023 (1 year ago)

V Patel

5/5 Stars
As a portfolio buy-to-let investor, I have relied on Gavin as my trusted residential lettings agent for over 15 years. I cannot imagine going to another agent as Gavin, Siobhan, Jad, and the rest of the team are exceptional at their job. Their dedication to serving landlords and tenants equally, ensuring that both parties are treated with care from the outset, is truly impressive. In fact, my tenants are so satisfied with their experience that they wouldn't hesitate to recommend the team to their friends and family.... Read more
Landlord
13th Apr 2023 (1 year ago)

F Cairnduff

5/5 Stars
Our agent, Jad Zhoubi, has been excellent throughout our entire experience. Always readily and willingly available on the phone to answer our questions and concerns, an excellent intermediate between ourselves and the landlord and very helpful with adjusting move in dates and helping with utilities and wifi etc. All round a very positive experience! Thanks Jad... Read more
Tenant
4th Apr 2023 (1 year ago)

N Drayton

5/5 Stars
I've had a really positive experience with this agency. It's been a while since I've had to flat hunt and the agent, Jad helped make the process very simple. The referencing was all done online which was very convenient and smooth. I've also had them view my own flat for renting and the managers that visited were lovely but more importantly were knowledgeable about the local area.... Read more
31st Mar 2023 (1 year ago)

C Cubillos

5/5 Stars
My experience looking for a property with Stirling Ackroyd was outstanding. Jad was accommodating to all my requests and got me a great deal. Would definitely recommend to anyway looking to rent in South London... Read more
Tenant
26th Mar 2023 (1 year ago)

S SATPATHY

5/5 Stars
The team is very professional and always ready to help - I was working with Jad to find a place and would recommend him to everyone!... Read more
17th Mar 2023 (1 year ago)

G Orsonneau

4/5 Stars
William is a great agent, very responsive, gives sound advices, is clear, helpfull and super friendly. When away, his colleagues covered him in a very professional way too, and allowed me to visit again the flat before my move to take measures, etc. I'd totally recommend his services!... Read more
Tenant
2nd Mar 2023 (1 year ago)

Anonymous Tenant

5/5 Stars
Excellent- very efficient- friendly and very informative.. Made my experience very simple.. thank you..... Read more
Tenant
31st Jan 2023 (2 years ago)

Anonymous Home Buyer

2/5 Stars
We spent several months trying to purchase the property which had not been granted the probate for it to be advertised or marketed. After several confusing incidents we were told that we were out of the purchase and Stirling Ackroyd pulled us out without proper information been given to us.... Read more
Buyer
17th Jan 2023 (2 years ago)

I Ovie

5/5 Stars
Fast and reliable service. I have been dealing with Jad from the Brixton office to help find and secure a tenancy. Jad was super helpful. He answered all my questions correctly and didn't hesitate to give me any recent update.... Read more
Tenant
19th Nov 2022 (2 years ago)

B Robertson

5/5 Stars
I have been dealing with Jad from the Brixton office to help find and secure a tenancy. Jad has been very helpful in answering all my questions and is always extremely efficient in responding. He really has made the process easy for me and I appreciate the help he has given!... Read more
Tenant
27th Oct 2022 (2 years ago)

K Koggelmann

3/5 Stars
Although I appreciate SA doing everything by the books I am baffled that getting an oven repaired or replaced has been taking 21 months to date with no end in sight. Involving the complaints department did not result in anything other than: "We can't do anything". Customer service is pretty low here.... Read more
Tenant
25th Oct 2022 (2 years ago)

J McAndrew

5/5 Stars
Great people Jad was unbelievably helpful and very patient... Read more
24th Oct 2022 (2 years ago)

P Shrivastava

5/5 Stars
After 2 months of mad house hunting, we finally found our dream home... all thanks to Chad at Stirling Ackroyd. He made the turn around in 2 days, he was very transparent about everything and accommodated all our requests, he even came down to show us the property half an hour before the agreed time because we reached the place earlier and that too on 10 mins notice. Thank you so much Chad for patiently answering our queries and for your support throughout.... Read more
24th Oct 2022 (2 years ago)

A Henriques

5/5 Stars
Had a very great experience renting with their agent Jad. He was always willing to address anything and guide us through the renting process in the crazy market of London. He would even answer questions or concerns out of hours and remained in constant contact for any concern we could have to get us a flat after months of searching. Would recommend highly.... Read more
Tenant
22nd Oct 2022 (2 years ago)

W Lawson

5/5 Stars
Jad was great, he kept me updated all the time and the experience with the team were quick and responsive. I definitely would recommend... Read more
22nd Oct 2022 (2 years ago)

C Whitehead

5/5 Stars
Had a great experience with Jad, who was always very quick to respond to any queries I had.... Read more
20th Oct 2022 (2 years ago)

D Olah

5/5 Stars
William was very helpful throughout the whole renting process, explaining and helping with everything from the renting processes to just how things work in the UK. He also provided reassurance and soothed our nerves, even on the weekend! He was our agent, adviser and psychologist at the same time during these two weeks. He deserves a hefty raise! If on a viewing you see him, you can be sure it will be a good experience! Thanks a lot, Daniel... Read more
Tenant
14th Oct 2022 (2 years ago)

L Smith

5/5 Stars
I used Stirling Ackroyd Brixton to rent my flat quickly. They found me suitable tenants almost immediately at a rate above what I had advertised for. I dealt mainly with Jad, who kept me informed the whole time and was always available when I needed to speak to him about the process. Jad is efficient, friendly and thorough. I would recommend Stirling Ackroyd and Jad.... Read more
Landlord
13th Oct 2022 (2 years ago)

M Adriano

1/5 Stars
Never had an estate agent as untrustworthy as Stirling Ackroyd. Very unprofessional. Will definitely put a complaint with their in-house department.... Read more
24th Aug 2022 (2 years ago)

S Percival

1/5 Stars
Cannot urge you to use one of the many alternatives in the area strongly enough. They have been managing my rental property but have provided poor advice in relation to a renewal, lost the management set of keys, and are consistently unresponsive to my calls and emails. I now copy CEO on all correspondence but that has not changed matters unfortunately. Suggest avoiding.... Read more
Landlord
9th May 2022 (2 years ago)

M Wilson

5/5 Stars
Really professional and friendly! We were shown around a property by Lee, he answered all our questions and was very helpful! Further replied to all emails quickly and has made the renting application process really smooth and easy. Particularly within such a difficult renting period I found this process to be a breath of fresh air compared to other agencies and a much better experience, we were not pressured to make decisions and Lee has been really responsive and quick to communicate.... Read more
Tenant
26th Apr 2022 (2 years ago)

L Hamilton

5/5 Stars
My sister and I worked with Dannielle and Lee at Stirling Ackroyd for the letting and eventual sale of our property in Upper Norwood. They were both incredibly helpful and supportive throughout the sale process, it was a long and at times stressful experience but we felt so well looked after by Dannielle and Lee, they always kept us in the loop and offered us great advice on next steps. I can't recommend them both highly enough! Great team!... Read more
Seller
7th Mar 2022 (2 years ago)

M Swaine

5/5 Stars
Excellent communication and very helpful , we were led through the renting process by Lee and he couldn’t have been more helpful. Definitely making the process less stressful. Always quick to respond to our queries and follow up questions with the landlord. Lee was very friendly and approachable , would definitely recommend this estate agents to friends !... Read more
Tenant
4th Mar 2022 (2 years ago)

G Peja

5/5 Stars
Excellent customer service offered by this branch. I have only been working with them for a short period of time but the level of service is exceptional especially from David Lewis and Maurice Applewhaite. Highly recommended in the Brixton area.... Read more
28th Feb 2022 (2 years ago)

S taneja

2/5 Stars
The team is very responsive and helpful hoewever I got the sense that they were leveraging my offer even after I put in a deposit to get a better deal, especially since the person who got the apartment went through the same agency. this is after a member of their staff confirmed that everything is in place and all we had to do is wait for the lease agreement This left me in tough spot with my current lease ending soon and them coming back and telling me they have given the house to someone else. I had even mentioned my situation to them and had they had the courtesy to inform me that there were other applicants in the running I would’ve never put all my eggs in one basket. So 0 marks for transparency... Read more
Tenant
23rd Nov 2021 (3 years ago)

C Howell

5/5 Stars
Was shown around a flat by Ty, very friendly, professional and helpful. Didn't feel pressured into anything, was very communicative when we put an offer in as well. Much more pleasant experience when compared to other letting agents I've experienced.... Read more
Tenant
9th Nov 2021 (3 years ago)

N Green

5/5 Stars
Very helpful and very responsive to queries. Karina in particular is very professional and timely in her responses. Would recommend.... Read more
22nd Oct 2021 (3 years ago)

A Robertson

1/5 Stars
I have been told to "just sleep on the floor" in response to informing the agency that there are bedbugs in my flat. Unacceptable and very unhelpful.... Read more
Tenant
20th Oct 2021 (3 years ago)

F DUCHET

5/5 Stars
Renting a flat with Beresford Residential has been a great experience, they have been very nice and helpful during the whole process... Read more
Tenant
24th Sep 2021 (3 years ago)

P J

5/5 Stars
Keeping it short ...Over the last 18 months Beresford Residential have been my Letting Agent, Property Manager and sold my property (under quite difficult circumstances) made it stress free with great communication with prompt personal attention.... Read more
Seller
11th Sep 2021 (3 years ago)

G M

1/5 Stars
If you are looking for an unprofessional service, rudeness and lies, please ask for Maurice Applewhite.... Read more
6th Aug 2021 (3 years ago)

F Alli

5/5 Stars
I've been renting my property for 5 years now with Beresford Residential. This year was a very depressed rental market with covid impacting everything. The team worked very hard to get my property rented again, though at a reduced rate to the previous years, but this is to be expected. The bottom line is they were very diligent and professional and got it rented again. Hopefully the market will pick up again in 2022!... Read more
Landlord
1st Aug 2021 (3 years ago)

A K

1/5 Stars
Not helpful and don't really care, Made an inquiry about a property and asked if the landlord was willing to give it unfurnished as I have my own furniture. They said come and view the property first and if you're happy make an offer we can find out if the landlord is happy to give it unfurnished. Shouldn't they find it out first before making a viewing without wasting my time. After all I'm working full time (one of the criteria they need from renters) sure I'll drive an hour to make an offer to a property that was not going to happen. They said they ll call the landlord and let me know. Never got a call back. When I called them each time they kept asking me do you know who you spoke to? sure Ill follow this up and call you back. no reply. Do you know who you spoke to? sure Ill follow this up and call you back. No reply. Great help thank you very much for nothing.... Read more
Tenant
20th Jul 2021 (3 years ago)

F Milburn

1/5 Stars
Fake listings!!! I discovered my property is available for rent however I purchased it 2 years ago and I live in it.... Read more
Buyer
26th Jun 2021 (3 years ago)

E B

1/5 Stars
No one showed to our viewing which we’d travelled quite far to come to. Called office, no answer and emailed but the didn’t even follow-up or have the decency to respond. Do not recommend I’m afraid.... Read more
17th Jun 2021 (3 years ago)

R Donnelly

5/5 Stars
If you can find a more sincere, harder working, lovelier estate agents in all of London then please, may I humbly suggest, you go and work with them! As for me? I'll be staying with the effable Maurice, professional Ryan and super-responsive Karina! Keep doing what you're doing Beresfords ????... Read more
25th Mar 2021 (3 years ago)

S Moore

5/5 Stars
Myself and partner dealt with Karina - one of the property managers who was fantastic with us throughout the process of letting a flat. Responded to our many queries quickly and clearly and made the process much easier.... Read more
Landlord
24th Mar 2021 (3 years ago)

M Ferreira

5/5 Stars
Unbelievable service from Khalisha she took care of every detail from the transiction and made sure we were going to have the property thanks for the amazing service Beresford Residential... Read more
Buyer
24th Feb 2021 (3 years ago)

Anonymous Tenant

5/5 Stars
Agent Khalisha was very attentive to our rental and I highly recommend her service... Read more
Tenant
18th Feb 2021 (3 years ago)

P CROWD

5/5 Stars
Had a great experience with these guys! Thanks to Ryan and his team for a smooth sale!... Read more
Seller
12th Feb 2021 (3 years ago)

M Cerulik

5/5 Stars
Very happy with Beresford Residential. Paris was very helpful and service was professional!... Read more
9th Feb 2021 (3 years ago)

D Lanzarote

5/5 Stars
Had a great experience with Paris and Ryan in getting the flat I was looking for. Very responsive, professional and helpful. Would definitely work with them again!... Read more
Tenant
5th Feb 2021 (4 years ago)

L gazzato

5/5 Stars
Great experience, extremely reliable... Read more
30th Jan 2021 (4 years ago)

J Music

5/5 Stars
I can highly recommend Ryan Enright at Beresford Residential. He provided an excellent service from the valuation all the way until completion. He was always responsive and provided solid advice throughout the whole process. He was understanding with my questions, showed a lot of patience and I always felt very important. Thanks again and will be recommending!... Read more
Seller
25th Jan 2021 (4 years ago)

H Boothroyd

5/5 Stars
Maurice was very helpful getting us a reduced rent for our tenancy renewal and a new bed + mattress in our flat. Good experience and are quick to respond... Read more
Tenant
25th Jan 2021 (4 years ago)

J Lopez

5/5 Stars
Just wanted to thank Shelly Ann for her invaluable assistance during my recent flat search. Her knowledge of the local market, professionalism and enthusiasm were evident throughout. I have no hesitation in recommending both her and Beresford residential... Read more
22nd Jan 2021 (4 years ago)

J Smith

5/5 Stars
I was lucky enough to call through and deal with Khalisha. She was very efficient and listened to our requests. Honestly, the easiest and nicest interaction I have had with any Estate Agent. She was a star!... Read more
22nd Jan 2021 (4 years ago)

Helena

5/5 Stars
We are currently in the process of renting a property through Beresford Residential and had the pleasure of dealing with Khalisha. She was professional, friendly, very quick at responding to questions/emails and made the whole process very easy.... Read more
Tenant
19th Jan 2021 (4 years ago)

R Learner

5/5 Stars
Maurice who runs this branch is one of the nicest and most honest, straightforward and professional real estate agent I've met after many many years renting. I thoroughly recommend him and his agency.... Read more
Tenant
19th Jan 2021 (4 years ago)

P Gregory

5/5 Stars
Beresford Residential have provided an exceptional service to date. They communicate quickly and effectively and ensure both the landlord and tenants get what they need. The lettings department are extremely competent and good at what they do... Read more
19th Jan 2021 (4 years ago)

S Norton

1/5 Stars
This is just one to add with a lot of other reviews I can see on here about the poor customer service, (they’re very blunt and not friendly in the slightest) and complete lack of professionalism from some people working at this estate agents. One agent in particular Brinetta doesn’t seem to know how to write a professional email, or what punctuation is. As someone who writes emails daily to customers and clients I was appalled. The few emails I received from her - she used not one capital letter. It was like some sort of informal text you may get from a mate. She started the email with ‘hey’ and used ‘2 ish’. It’s not a text message conversation, I’m a potential tenant and in other estate agents they send proper emails and actually put the work in to come across as professional. The conversation started with me enquiring to view a flat (I sent her the link) and that’s when she said ‘I can book you in about 2 ish’. My partner also phoned her about it and she had no idea what property it was about even though I had just spoke to her. Then she said to me shortly after in an email ‘hey that property is off the market’. Not saying it’s her fault the property was suddenly let (although to me it seems it always was let she just got confused), but she should have at least said oh sorry about that. Just no consideration for actually caring about customer service. She should have re training in writing emails, or if she doesn’t need to then she should actually write proper emails to customers. Also they expect you to have a full time job so that you can rent a flat but then they get all funny with you when you said you can’t make a weekday viewing in the middle of the day. Well of course I can’t I’m working at the job I need to actually rent the flat? Sorry I can’t just waltz off and say I’m going to a flat viewing. World doesn’t work that way you need to work with people a bit better. Other estate agents are at least more helpful and provide options and ways to get around things.... Read more
16th Jan 2021 (4 years ago)

A Simon

5/5 Stars
We just sold our flat with Beresford residential in Brixton. Shelly Ann Spencer was our contact and she has been fantastic. It was a long and difficult process and we are very grateful to her as we would have never been able to sold it without her. She found the right buyers. She had been very good at keeping contact with both solicitors, the buyers and us to keep us updated and make things move forward at every step of the process to make it happen. Based in France we could not come to the flat but she took care of everything until it was sold.... Read more
Seller
5th Jan 2021 (4 years ago)

L Pinon

4/5 Stars
I have been renting my property through Beresford for almost 6 years and have had the pleasure of dealing with Karina on various occasions now. She is very prompt at responding emails and very accommodating in helping and guiding in any issues that have arisen. It is always a joy to deal with her.... Read more
Landlord
17th Dec 2020 (4 years ago)

D McNeff

5/5 Stars
I have been working with Karina Selway since Beresford Residential began managing the let of my London flat in August 2020. Karina has at all times been communicative, helpful with regard to the many queries that I as someone new to being a landlord, and extremely personable. I find I can rely on her with confidence to ensure that I am always aware of any issues arising with the let.... Read more
Landlord
11th Dec 2020 (4 years ago)

J Ashbourne

1/5 Stars
Very dodgy, they copy and paste pictures from other listings online and use them in their their listings. Edit: "Dear James. This seems highly unlikely..." I sent Beresford the links to the offending listings and they promptly changed the pictures. Downloading someone else's Rightmove pictures and using them in your listing is definitely not something you do by accident. Very shady. I duplicated the review from their other office to make sure people to see how dodgy this is.... Read more
10th Dec 2020 (4 years ago)

K Kaf

5/5 Stars
Karina was amazing with us, really helpful and responsive.... Read more
7th Dec 2020 (4 years ago)

CaribAsia

3/5 Stars
Karina is very reliable and diligent in reminding me about checks etc that need to be done on the flat I am letting. She always gets back to me within 24 hours with a response to any queries I have.... Read more
Landlord
4th Dec 2020 (4 years ago)

M Musa

5/5 Stars
Karina is amazing and wishes all managers are like her. Always responded to our emails on time. And goes extra miles to help sort out any faults or issues/problem at the flat. I’ve rented and been renting for some time now and we’ve seen about 3 managers come and go but honestly no one is as good and kind-hearted like Karina. Keep it up!... Read more
Tenant
29th Nov 2020 (4 years ago)

L Gordon

4/5 Stars
Brilliant service received from Khalisha and would most definitely recommend. She is very friendly and made me feel at ease with my property search. Most estate agents didn’t take any notice of my search criteria however, Khalisha would only update me with properties that were suitable to my needs! I cannot thank her enough for her support and knowledge in the field.... Read more
24th Nov 2020 (4 years ago)

A O'Dame

5/5 Stars
I recently had a viewing with Khalisha, she was very well spoken, professional and friendly informing me of all the key aspects about the property. She was able to answer any questions that I had putting me at ease throughout the viewing. Khalisha kept in regular contact with me, regarding the property and was able to recommend various others that may be suitable for my needs. I would highly recommend, I am grateful for all of Khalisha’s hard work in assisting me in finding the property most suited for my needs. Thanks!... Read more
24th Nov 2020 (4 years ago)

E Kyr

1/5 Stars
STAY AWAY If you value your peace of mind and mental health don't make the mistake of renting with them! Unprofessionalism cannot even begin to explain the level of these people. First the inventory they provide is full of really serious mistakes and when you raise it with them they just ignore you and make you sign it otherwise they say it will be taken as valid. These people try to come into your house without even honouring the legal entities of your contract, take months to fix any kind of issue and take forever to reply for anything, while of course they demand you reply within a day. The property had rats, many maintenance issues like boiler malfunctioning for months, oven not working for a month and so on, but honestly I can safely say the worst part of all was that we had to tolerate such kind of behaviour. And unfortunately it's not a one time incident as we dealt with several people and we couldn't believe how every single one of them had such unacceptable behaviour! Magda - Orlando if you search incompetence on the dictionary they have their names next to it Maurice - Paris - Karl should seriously consider another employment which doesn't involve dealing with people EDIT AFTER BERESFORD REPLIED: ISSUES ON PROPERTY: 1) when joined the house the kitchen window was painted shut and there was no ventilator. It took them exactly one month of coming to fix it after we raised it too many times and in the meantime kitchen developed serious mold, smell and our food was going bad. 2) sink in bathroom was leaking water directly to the house underneath and on the floor instead of the pipes causing problems the the lady's house downstairs. Someone eventually came to fix it after both us and the neighbours raised it. The engineer though didn't fix the issue so we informed the agent that the issue was not fixed. Instead of the agent apologising she was persisting that it was fixed and completely ignoring me being at home and seeing the water leaking with my own eyes. I had to take videos and escalate to managers for someone to acknowledge and send someone to fix it!! 3) oven not working for a month until eventually they sent someone to fix it after numerous emails and pointless back and forths. 4)boiler malfunctioning for a good part of more than 3 months until they finally replaced it after yet again countless emails. 5) rats in the property seen on 5 occasions, we paid for the extermination company but they made us switch to a different one on the promise they would fix the numerous holes in the house that allowed the rats coming in. On the last visit the exterminator showed us where the rats ate the poison and informed us that there is nothing else they could do and that the holes must close as a priority if we want to get rid of the problem entirely as eating the poison won't really do anything. They also informed of such the agency. Not surprisingly the agency didn't honour the agreement and informed us they wouldn't fix the holes even though we explicitly explained the issue. -these are only some of the issues we had, I believe a blog only could cover everything. In all of them we had to go back again and again to the agents and managers and it was overwhelming, and exhausting not to mention time consuming. To reply for: Paris was only kind to us when she was showing the property in the first place, when she was entering for viewings she was completely unprofessional, disrespectful and didn't want to honour our 24 hours notice to enter the property as indicated by the law. The emails we have exchanged with these people are insane and we still can't believe we had to go through all this. These people seem to forget that you are paying an insane amount of money to enter a property and call home, and that they are providing a service to you as well to have a healthy stay in the property. It took as a while to recover mentally and gain peace, but we strongly believe we need to share these experiences with other people, as we would like to know too, to avoid it. Value your mental health, its important.... Read more
Tenant
21st Nov 2020 (4 years ago)

L Burnett

2/5 Stars
Rented with Beresford Residential for over 18 months, would not recommend. After our original Property Manager went on maternity leave, we were never given another named contact. Very slow to renew contract and even slower to settle check out after tenancy end. Would go for a bigger name agent in the future where they are more professional.... Read more
Tenant
17th Oct 2020 (4 years ago)

J Talbot

5/5 Stars
I have been using Beresford for 3 years to manage my rental property, I was very lucky to have Leanne Williams as my property manager, she is fantastic, very professional, calm and knowledgable.... Read more
Landlord
10th Oct 2020 (4 years ago)

B McCoy

1/5 Stars
Avoid if you value your health. Those people will come into your home without wearing a mask ???? they will bring other strangers to view the property without face covering so you can feel less safe in your home than you can on a public transport. They will let them self in whenever they feel like it wall in on you naked 0 privacy. And when confronted about it absolutely no remorse or apology for inappropriate behaviour.... Read more
Tenant
18th Aug 2020 (4 years ago)

K Uribe

5/5 Stars
Paris forte showed me a property on Thursday , June,18. She was very friendly , organising a mutual agreeable viewing time. Paris enabled me to view the house at my own pace. Very quickly, she liaised with her team to bring about a strong tenancy application on my behalf. She was in regular contact, keeping me abreast of all developments. She handled my questions about the property with diligence and supported me throughout to make positive decisions. She did not rush or pressure me and helped me to understand my individual needs. The whole experience was very good and judging by this interaction with paris and her team, Beresford residential is person centred as well as business minded. This is so important and what customers really want and need. Paris is a credit to the business and a talented property consultant. I will definitely come back to this branch for property in the future. Thanks again.... Read more
Tenant
26th Jun 2020 (4 years ago)

N McPherson

5/5 Stars
Best agent I've dealt with in my 10+ years as a landlord! I've gone through many, many agents over the years (both for sales and renting) but I'm so glad I've found Beresford Residential. They are responsive, proactive and do what they say they are going to do. Highly recommended!... Read more
Landlord
24th May 2020 (4 years ago)

J Hill

1/5 Stars
Gosh, I can’t even begin to tell you how bad this experience has been. If I could warn you more to stay away from this estate agent. They truly live up to the bad name estate agents have. If I had a property to rent or sell I would not give trust them with it. Awful, disrespectful, rude and false.... Read more
8th May 2020 (4 years ago)

S D

1/5 Stars
I believe a star is generous but it doesn't allow less. Our cooperation with Beresford Residential, if you can call it that, for the past year, has been a real nightmare. From not replying to emails, not fixing issues for months, making it real hard to get an answer from them or any help to the worst costumer service we have ever received, even lies! Not everyone in the agency of course, some have been really nice. But we had the misfortune to have a horrible property manager with a worse manager, that would cover her any time we requested to make a formal complain. The overall experience has been really disappointing and exhausting, I wouldn't wish it to anyone. The only good thing coming out of is "horror stories" and jokes for work. Just make sure you are willing to risk wasting a lot of your time to try to communicate with these people or even do their work. EDIT: we finally left that house because there was a mice infestation. The agency made us pay their exterminator company with the promise that the landlord would close the entry points on the walls. When the exterminators said the holes are big enough for cats and they need to be closed ASAP they never did it and left us like that for months. After leaving we had to wait for 3 months for our deposit!! But we are finally free from that horrible agency!... Read more
Tenant
26th Apr 2020 (4 years ago)

M azadi

2/5 Stars
Very responsive at first but they stop responding after they get the money. Unorganized and unprofessional... Read more
1st Apr 2020 (4 years ago)

P Babalou

1/5 Stars
I made an offer for a property to rent through this agency. After accepting my offer they changed the details of my offer (the duration of my offer) and refuse to pay me back the deposit I had paid. Certain members of staff are surprisingly rude and arrogant... Read more
Tenant
1st Apr 2020 (4 years ago)

A W

1/5 Stars
As per other reviews below, fake rental listings on their website and Rightmove.... Read more
Landlord
12th Mar 2020 (4 years ago)

A Karar

5/5 Stars
Best property advisor very professional MR.Mohammad Ghaffar... Read more
12th Mar 2020 (4 years ago)

S dirar

5/5 Stars
Mohammed has been very proactive and helpful and has answered all our questions and accommodating on all requests very informative on viewing and save me a lot of time I highly recommend Beresford residential brixton 100% BY Shihab Dirar ,tenant in Brixton... Read more
Tenant
5th Mar 2020 (4 years ago)

S Griffiths

5/5 Stars
I just HAD to come and share my appreciation! It was a great pleasure getting in touch with Beresford Residential, the customer service was very professional and I highly recommend for those that are having second thoughts. 5 STAR SERVICE! I spoke with a woman named Paris - she was superb! Definitely went above and beyond, she was more than patient, understanding and knew the answers to every question I asked (put me out of my misery lol) Definitely the helping hand I needed and I am confident I will find the perfect accommodation for me and my family! Thanks to Paris, I am more than satisfied :)... Read more
Tenant
4th Mar 2020 (4 years ago)

S Strachan

5/5 Stars
Professional experience, highly recommend, in particular with Muhammed Gaffer. He’s extremely knowledgeable in all aspects of property and offered sound advice for my upcoming move - thank you :)... Read more
4th Mar 2020 (4 years ago)

P Sullivan

5/5 Stars
Had a really positive experience with Beresford so far. They arranged a few viewings, got in touch in a timely manner, were very friendly and much less pushy than other agents, and our contact Paris was extremely professional and friendly. So far, I couldn't recommend them more - long may it continue!... Read more
4th Mar 2020 (4 years ago)

R Heptinstall

5/5 Stars
Britney was really knowledgeable, efficient and helpful in showing us prospective properties which made what can be a really stressful process very easy. Thank you!... Read more
27th Feb 2020 (4 years ago)

marns_myworld

5/5 Stars
Absolutely fantastic service, 10/10 would most definitely recommend. Friendly, helpful and approachable staff, especially an extremely helpful young lady - Paris , who catered to my constant change of mind and indecisiveness in an efficient and timely manner. Very trust worthy service, and I am extremely grateful for all of Paris’ support and assistance in finding my perfect accommodation.... Read more
Tenant
27th Feb 2020 (4 years ago)

F NAT

5/5 Stars
I called and spoke to a lovely young lady named Paris, she answered all my questions and was so polite. Instantly put me at ease, I would definitely recommend using Beresford to source your property !... Read more
27th Feb 2020 (4 years ago)

M Nieuwenhoven

5/5 Stars
Hey Camberwell Office, I just wanted to leave a very positive review on George Anyiwo, who went out of his way to take us to an appartement he said might also be of our interest. And took us by himself. Many thanks, Mike van Nieuwenhoven... Read more
25th Feb 2020 (4 years ago)

M Tsvetkova

5/5 Stars
I had a few viewings today and last week with George. We just wanted to tell that he is such a nice person and a great letting agent. He went out of his way to show us some extra properties and his jokes are great :) Thank you, George... Read more
24th Feb 2020 (4 years ago)

L D

1/5 Stars
Stay away!!! These people are not professionals. The property we were renting passed on to 4 different property managers, condensation issues we had reported since day one were never fixed. Everyone is blaming some one else for their mistakes, delays and inconsistencies. Charging admin fees for no reason. Insisted to set up my energy bills, when the tenancy agreement expired after 12 months and I wanted to close the account I had to pay for early exit fees as they set up my account for 18months, refusing to compensate me. 4 weeks to get my deposit back. Stay away, the don't know how to treat good, responsible tenants.... Read more
Tenant
24th Feb 2020 (4 years ago)

S Pellicani

1/5 Stars
I booked 2 viewings in the past 3weeks. In both these occasions they never let me know that the property was not avant anymore. No one called me or sent me an email. I waited at the property for few minutes and when I called them they just told me that they were sorry. Absolutely bas service.... Read more
22nd Feb 2020 (4 years ago)

K gallagher

5/5 Stars
I was looking to rent a property in Brixton through Beresford and I found them to be excellent. I was dealing with Muhammed Gaffar and he really took the time to understand the type of property I was looking for and what my needs were and then suggested properties that matched exactly what I wanted! I was very impressed.... Read more
Tenant
18th Feb 2020 (4 years ago)

C Baden-Howe

5/5 Stars
Beresford Brixton office are No.1 for delivering an A+ class service to vendors and landlords and I'm speaking from experience. Totally honest, trustworthy and never pushy like their competitors. Will I recommend them to anyone ? Certainly, without any hesitation. Ryan, Maurice and team, keep up the good work. You always make it so hassle free. Great guys, I love working with you.... Read more
Landlord
14th Jan 2020 (5 years ago)

R Services

5/5 Stars
We really enjoy working with Beresford's, they're a team of highly knowledgeable and professional Property Managers who always take pride in their work, and ensure that each job is completed efficiently and to a great standard. They're also a very friendly and approachable team and are always a pleasure to work with. Highly recommend their services!... Read more
14th Jan 2020 (5 years ago)

Monica

1/5 Stars
The worst estate agent I have ever come across and I have rented 9 different properties in 4 different countries, 5 of which have been in London. Do not use them. When we first visited the property, the agent did not know how far the closest station was, where the nearest shop was or how the utility bills worked in the property. This level of incompetence should have been enough of a warning sign for how they would perform throughout our entire tenancy. Not only was their correspondence absolutely useless, but in addition to this we have just finished a dispute with an independent deposit protection scheme (for which we were returned ~90% of our disputed funds) after Beresford conducted a check-out report and incorrectly listed a whole array of wear and tear as being 'damages' with redecoration required. If we hadn't disputed this they would have got away with it. They will never take the leaving tenants' side because they want to make as much money as possible for their landlords in order to keep them as clients. Whoever leaves a good review has clearly never actually rented a property with Beresford and has simply experienced the initial stages where of course they will seem like an acceptable company because they want your money. Do not go with Beresford. There are so many other agencies in the area and they are inevitably bound to be better.... Read more
Tenant
10th Jan 2020 (5 years ago)

S R

5/5 Stars
Great work.....really appreciated your help and efficiency @brixtonbranch... Read more
9th Jan 2020 (5 years ago)

Maddy

1/5 Stars
I just called the Brixton branch, a lady picked up the phone. I asked if the multiple properties advertised on their web site were available and she told me only one was, she was very unpleasant and plenty of attitude. I only asked her when would have been the best time to call back and get more choice of properties and she tried to lecture me on the nonsense she was saying...keep repeating "understood?" . Zero customer service skills and zero manners. Plus they should keep their website up to date if they don't wanna be bothered by POTENTIAL CUSTOMERS calling their office.... Read more
30th Dec 2019 (5 years ago)

S Amin

5/5 Stars
Staff were really helpful, polite and professional. The thing I appreciated the most was that they weren't pushy and didn't try to sell us something that didn't meet our requirements!... Read more
28th Nov 2019 (5 years ago)

T Standsure

5/5 Stars
Fantastic, professionally from start to finish. Highly recommended. Thank you so much Ryan x... Read more
7th Nov 2019 (5 years ago)

T Megson

5/5 Stars
Danielle was extremely helpful - would recommend.... Read more
10th Oct 2019 (5 years ago)

W rossi

5/5 Stars
Every one is been very helpfull and kind and they have been very quick as well....I been help mostly from George, that showed me the room and explained everything about rent, Bill's and so on, a very nice person and very available for any question and doubt, basically always there for anything and thank to him again because he came to show me the room on friday at 7:15 pm, no one usually does that. Thank you very much George....... Read more
Tenant
7th Oct 2019 (5 years ago)

Toby

1/5 Stars
We had the displeasure of living in a house managed by Beresford for a year. They are unhelpful, uncommunicative and unorganised, if that’s what you’re looking for in an estate agent, you’ve come to the right place. They are happy to take your money with extortionate add-ons. It’s been a relief to move out and on from Beresford.... Read more
Tenant
6th Oct 2019 (5 years ago)

K Edwards

5/5 Stars
Dannielle Perry was very polite and efficient in assiting us in finding a flat. We recently moved to London and she was helpful in answering all of our questions and addressing our concerns. We would highly recommend her as a letting agent!... Read more
Landlord
8th Sep 2019 (5 years ago)

K Alex

1/5 Stars
A bad customer service and that's the place you need to go if you want to get robbed of, as every thing takes so long sometimes for one email it take weeks... Read more
4th Sep 2019 (5 years ago)

T Derrick

5/5 Stars
Great estate agent to deal with - super informative, prompt and really took care of our requests. Much appreciated, Shelly! Would highly recommend!... Read more
29th Aug 2019 (5 years ago)

R Crawford

5/5 Stars
Recently dealt with the lovely agent Shelley-Ann. Fantastic communication and flexible with times to review the property we were interested in. Quick and efficient when putting our offer in and got back to us the same day. 10/10 would recommend!... Read more
Buyer
17th Aug 2019 (5 years ago)

Designwerk

5/5 Stars
Fredrik was literally a god send in getting this flat sorted for us so quickly, from doing everything he can to get us an earlier viewing as possible, to advising on offers, and extremely quick responses whether on the phone, text or email. Would highly recommend this man to find anyone all their future homes! Thanks again for all your help! Hope those 39 people we pipped to the viewing find something shortly! They'd be wise to stick with Fredrik, however!... Read more
Tenant
14th Aug 2019 (5 years ago)

M Pinheiro

4/5 Stars
We are currently looking for a property and the Beresford Residential was the first agency we contacted. Frederick was extremely helpful and was able to arrange a viewing asap. Great customer service.... Read more
12th Aug 2019 (5 years ago)

J Robertson

2/5 Stars
Customer service was fine, but loads of properties left on websites weeks/sometimes months which is really frustrating and a waste of time for searching tenants. Also I found the quality of rental properties for the listed price was never as good as the viewings I saw with other agents. They definitely try to capitalise on people that are rushing to get somewhere and have to take higher prices.... Read more
8th Aug 2019 (5 years ago)

O Taylor

5/5 Stars
So far Beresford have been very helpful in helping us to let a flat. Shelly-Ann has been friendly, helpful and professional. We are really looking forward to our new home, and working with the continuing quality of Beresford.... Read more
Landlord
6th Aug 2019 (5 years ago)

H Hewitt

1/5 Stars
Beresford were very useful in finding a property but have been abysmal ever since. It typically takes 2/3 emails over the course of several weeks to get any sort of response out of the property managers. Even when you get a response they are rarely helpful... Since signing the tenancy agreement Beresford have done nothing to a standard that I would say is acceptable. Totally and utterly lame.... Read more
Tenant
9th Jul 2019 (5 years ago)

D Rendall

5/5 Stars
We worked with Elizabeth who worked into the late evening to ensure we were in the best position to have our offer accepted. Absolutely above and beyond the call of duty, and we cant wait to move into our new home!!... Read more
Buyer
18th Apr 2019 (5 years ago)

J Day

1/5 Stars
We arranged to view a property that looked great in the photos and was within our budget but when we arrived for the viewing it was a different flat than that in the photos. It was darker, smaller and a completely different layout. We had travelled very far to come see the property and we're very disappointed. They tried to play it off as accidental and a 'miscommunication' but it was in fact a misleading lie as they had even added a photo of the exterior of the correct house on the listing. I see similar reviews from other people so it seems like a common occurrence for them to add misleading and false photos to listings.... Read more
13th Apr 2019 (5 years ago)

E Coulter

5/5 Stars
So far, we've had great experience with Danielle & Elizabeth at Beresford Residential. They have both been really fast to come back on any queries, and had lots of knowledge on the local area when we had questions while on our viewings.... Read more
1st Apr 2019 (5 years ago)

J Walker

5/5 Stars
Huge thanks to the Brixton office for renting our property and the excellent service provided. Highly recommended!... Read more
Landlord
19th Mar 2019 (5 years ago)

J Singer

1/5 Stars
The amount of fake listings this company have are a joke... every time I have called too see if a property is available they always say no and haven’t taken it down... “oh sorry it’s a technical issue” ... unbelievable! Surely there is a law against false advertising!!! My property search is being affected by rookie agents like Beresford residential. In the current market it is surprising they are still standing as an agent.... Read more
11th Mar 2019 (5 years ago)

Max

1/5 Stars
We bought a property through Beresford three years ago. Since then they have repeatedly re-listed it in their rental and sales properties portfolio. We are NOT renting it out or trying to sell it. We have asked multiple times for them to remove it from their website and they assure us it's a 'mistake' and then post it again! They are doing this to make it seem like they manage more properties than they do. Who knows what other shady business practices they employ. We will not be using them ever again.... Read more
Buyer
10th Mar 2019 (5 years ago)

H Angus

1/5 Stars
Extremely dishonest team of people. Trust them at your peril - especially Valentina.... Read more
21st Feb 2019 (5 years ago)

F Kisyma

5/5 Stars
Alex was beyond helpful with helping us secure our property of choice. I would highly recommend... Read more
12th Feb 2019 (5 years ago)

O Jules

1/5 Stars
Should’ve read the reviews ????... Read more
13th Nov 2018 (6 years ago)

S Richardson

4/5 Stars
Overall a very good experience. Special thanks to Ryan Enright for all of his help with the sale of my flat. I can highly recommend Beresford Residential.... Read more
Seller
11th Nov 2018 (6 years ago)

S Hamer

5/5 Stars
Moazam Ayub was helpful, responsive and made time to show me properties I had enquired about within the same day. Very happy with his service.... Read more
9th Nov 2018 (6 years ago)

E Sinclair

5/5 Stars
Maurice was very incredibly helpful and stayed later in work on the evening so that we could put our offer in. He has been reliable, personable and proactive throughout the whole process from start to finish and we are very grateful! Such a great service. Everything was seamless. Thanks again!... Read more
Buyer
30th Oct 2018 (6 years ago)

J Richards

2/5 Stars
They did get my parents an asking price offer however the management of the property has been awful leaving my mother and father very stressed. I Wouldn’t recommend their management services at all.... Read more
Seller
30th Oct 2018 (6 years ago)

S Brown

5/5 Stars
Alex was incredibly helpful and stayed behind late to ensure we got the chance to view the property that we wanted after driving 3 hours and being let down by other companies and ensured that our offer was sent and accepted that evening. Maurice was also amazing and kept us informed along the process 10/10 would recommend.... Read more
Buyer
29th Oct 2018 (6 years ago)

G Kiely

5/5 Stars
Shown around a number of apartments by Moazam who helped make the process a lot easier. A very diligent and knowledgeable agent who I couldn't recommend more!... Read more
29th Oct 2018 (6 years ago)

J Mills

4/5 Stars
Elizabeth was fantastic in helping us secure the property we wanted! She answered our questions quickly and kept us in the loop about the offer process and outcome; we are very grateful and excited to move in next week.... Read more
Tenant
29th Oct 2018 (6 years ago)

H Caine

1/5 Stars
Awful... Read more
20th Oct 2018 (6 years ago)

J Willcox

5/5 Stars
Good experience, found us a property extremely fast, Shelly was very helpful.... Read more
17th Oct 2018 (6 years ago)

R M.

5/5 Stars
Chris has been amazing. Very accomodating, easy to communicate with, honest and genuinly helpful. Many thanks Chris!... Read more
12th Oct 2018 (6 years ago)

O Thornton

1/5 Stars
I phoned to speak to someone about a property to rent and the woman I spoke to on the phone was so rude. She sounded like she couldn’t wait to hang up.... Read more
Tenant
12th Oct 2018 (6 years ago)

G Jennings

1/5 Stars
The worst customer service I’ve experienced as a rental tenant. As a rental tenant in the Brixton area, the service myself and my housemates received from the Beresford Residential team has been awful. The fees (set up £350, renewal £300, tenant change £300, check out £240 etc.) are at the steeper end for the area, but would have been acceptable had our property manager made any effort at all to provide a positive customer service experience. Throughout the tenancy she has been rude, condescending and at times aggressive. On the few occasions we have reported problems via our property manager to the landlord we have not felt confident that communications we had asked to be made had been followed through with and strongly feel we have been misrepresented to the landlord. Day to day maintenance issues which should have been resolved quickly have taken weeks, and in the case of our deposit return, circa 3 months. An example – a large ornate mirror was left (not hung) from the landlord in one of the rooms. It was removed at the beginning of the tenancy by Beresford’s contractor, and on receipt of the check in report which listed the mirror, we went immediately back to Beresford to let them know it had been removed and ask them to amend the check in report. Beresford, at the time of check out, have hounded us about this mirror, insisting we pay £100 for it as they cannot locate it. After months of back and forth they have had to drop this – although still protesting against the written evidence provided. I hope they have reimbursed the landlord for the mirror, but I don’t have confidence that will have been the case. I will never rent or consider buying a property with Beresford Residential again, and I cannot stress enough how disappointed myself and my housemates have been with the service we received.... Read more
Tenant
8th Oct 2018 (6 years ago)

K Shade

5/5 Stars
Really easy to get a brilliant flat secured. Great service from Shelly-Ann - no pressure and really honest and open. Highly recommend!... Read more
Tenant
4th Oct 2018 (6 years ago)

D Wainwright

5/5 Stars
Very fast turn around between viewing and offer acceptance.... Read more
11th Sep 2018 (6 years ago)

R G

5/5 Stars
We were helped by Chris, who gave us honest and helpful advice, which ultimately led to us getting the property at a good price. Would recommend!... Read more
Buyer
5th Sep 2018 (6 years ago)

F Dunn

5/5 Stars
Was shown round a property by a really friendly agent, who gave all information I needed. Put in an offer straight away and heard back within the hour! Quick, easy and reliable! Super happy with my experience ????... Read more
Buyer
1st Sep 2018 (6 years ago)

A Edson

5/5 Stars
Great service received from both Carlos and Shelly at Beresford. Quick and efficient - would recommend!... Read more
30th Aug 2018 (6 years ago)

G O'Neill

5/5 Stars
Really helpful and informative.... Read more
23rd Aug 2018 (6 years ago)

C Kelly

5/5 Stars
Cameron and Elizabeth were incredibly helpful, accommodating and friendly throughout our property search and offer process. Can’t recommend enough!... Read more
23rd Aug 2018 (6 years ago)

D Griffin

5/5 Stars
Lizzie and Cam were amazing!... Read more
23rd Aug 2018 (6 years ago)

J Collett

1/5 Stars
They will sting you for everything they possibly can when you try and leave. Expect months of hassle with shockingly poor communication and simply rude employees.... Read more
Tenant
21st Aug 2018 (6 years ago)

A Tallbooth

1/5 Stars
AVOID - A truly shocking service all year long! I have been a Tennant and a Landlord for numerous years and never, have I ever come across such a badly run company. Landlords: Please listen... They waste your money by using their under qualified friends to carry out / butcher remedial jobs around the house. Yes they will rent your house out, but I could train a chimp to do that in central London and any other company would be better i promise you. Tennants: They lie, take 6 weeks to repair a washing machine, send amateurs around to fix things, charge you for absolutely anything admin related, are so rude, make you feel awkward and fleece you for every penny on check out. Employees: Very very dissapointing. Leanne from the Brixton office has a serious attitude and is probably the worst 'property manager' i have EVER come across. AVOID AVOID AVOID... Read more
21st Aug 2018 (6 years ago)

V Landricombe

5/5 Stars
We use Beresfords to manage our flat let. Our contact Ryan is always helpful, prompt and most importantly, right! thanks guys!... Read more
Landlord
17th Aug 2018 (6 years ago)

G Tuition

5/5 Stars
Couldn't be happier to have secured a flat through these guys. Big thanks to Elizabeth for sorting it all out and taking my endless calls!... Read more
Tenant
17th Aug 2018 (6 years ago)

C Wheeler

1/5 Stars
Maurice - wouldn't even recommend him for a PPI call centre job. Rude and condescending.... Read more
15th Aug 2018 (6 years ago)

K Archer

5/5 Stars
Carlos was very helpful, responsive and professional. He came across honest with a genuine understanding of what it is like to be a tenant looking in such a difficult housing system. Thanks a lot!... Read more
Tenant
4th Aug 2018 (6 years ago)

L m

5/5 Stars
Selling our property through Baresford, Brixton branch was a smooth process. Special thanks to Shelley and Ryan who were ready to help on every step of the way. Helpful advice and friendly service. Thank you for making things easier for us to sell our flat.... Read more
Seller
4th Aug 2018 (6 years ago)

D Small

4/5 Stars
A professional team taking the client's needs into consideration when selecting the tenants. There was communication at every stage in the process and reassurance thar ongoing support was available if needed. Overall a very good experience.... Read more
Landlord
2nd Aug 2018 (6 years ago)

A Milne

5/5 Stars
Great experience with Beresford finding our next rental property. Shelly was really helpful in contacting us as soon as a property that fit our requirements came on the market and shared in our excitement when we found the house we loved and helped us to secure an accepted offer! Would really recommend.... Read more
Tenant
30th Jul 2018 (6 years ago)

F Short

5/5 Stars
Chris was extremely helpful and gave us great advice. We had a great and easy experience.... Read more
30th Jul 2018 (6 years ago)

O gould

5/5 Stars
Friendly, fast and fantastic service. Particular thanks to Carlos who's relaxed and confident approach to assisting our property search helped us make the right decision.... Read more
28th Jul 2018 (6 years ago)

O Soar

5/5 Stars
Great service! a MASSIVE thank you!... Read more
26th Jul 2018 (6 years ago)

C Hoosang

5/5 Stars
I found the team very accomodating, down to earth and helpful. Thanks to Cameron, we were able to find the perfect house in the perfect location stress free as first time renters. I would reccomend using this service!... Read more
Tenant
26th Jul 2018 (6 years ago)

D Martinez

5/5 Stars
Great service overall (special mention to Chris!). They managed to book us into a flat viewing at very short notice, and expedited the offer process to ensure this was sent to the landlord asap, and consequently accepted. Would definitely recommend!... Read more
26th Jul 2018 (6 years ago)

H Barratt

5/5 Stars
A massive thank you to Cameron from Beresford residential! Very helpful on my viewing today with my sister. Answered all our questions and gave me some excellent advice whilst looking for our first property to buy.... Read more
Buyer
25th Jul 2018 (6 years ago)

M Viggars

5/5 Stars
We were luckily the first to see the property and Elizabeth was so lovely and as soon as we saw it we fell in love. She was great and rushed back with us to make sure we secured the property and was so helpful with all our questions. Ryan at the office was also so helpful and let us know everything we needed to know and sorted out our offer so that we thankfully got accepted by the landlord. Overall in spite of how quick we had to act it was made an easy and simple process and we ended up with a property we love! Love beresford!... Read more
Tenant
25th Jul 2018 (6 years ago)

L Steshenko

5/5 Stars
Working with Elizabeth, Ryan and Cameron was an absolute bliss! Elizabeth showed us a beautiful flat and we secured the property within an hour after seeing it. All the guys working at Beresfor are extremely nice and great to work with. An all round excellent experience, would highly recommend!!... Read more
Tenant
25th Jul 2018 (6 years ago)

J Pearson

5/5 Stars
Fantastic service! Within 24 hours of my first phone call to Cameron I had seen a property that perfectly matched what I asked for, viewed it, put an offer in and had it accepted. Couldn’t ask for more and very friendly at the same time.... Read more
Buyer
25th Jul 2018 (6 years ago)

L Byford

5/5 Stars
Such a fantastic service!! Everything went through so quick and seamlessly, and we got got the property that we loved within the space of 24 hours. I would thoroughly recommend using Beresford Estate Agents, they're a very helpful and considerate company. Chris (who helped us get our flat) was fantastic and I just want to say a huge thanks to him as well.... Read more
Tenant
20th Jul 2018 (6 years ago)

J Harvey

5/5 Stars
A huge thank you to the team at Beresford Residential. From start to finish they have been professional and helped us at every stage. Would highly recommend the Brixton office to anyone looking to rent in the area.... Read more
Tenant
20th Jul 2018 (6 years ago)

C Gonzales

5/5 Stars
Beresford Staff Matthew has been extra helpful to us ! He made sure we look a property we can move in !!!! It was nice dealing with beresford and the Staff !!... Read more
19th Jul 2018 (6 years ago)

J Milovic

5/5 Stars
Super helpful and always respond quickly to any queries I have as well as explaining the processes for a london newcomer.... Read more
Tenant
18th Jul 2018 (6 years ago)

W Cabedo

5/5 Stars
Carlos - what can I say, short and sweet. Great service.... Read more
18th Jul 2018 (6 years ago)

C S

5/5 Stars
Thank you Beresford Residential for helping us secure a flat for our US based daughter who will be commencing a Masters program in the UK. Eliazabeth, you were absolutely BRILLIANT in guiding us through the negotiations, and Ryan too, for your support. Beresford Residential is truly a great team of effective and courteous professionals!... Read more
Landlord
16th Jul 2018 (6 years ago)

J Jones

5/5 Stars
Well what can I say other than Beresford Residential truly are an agent for the people; great, helpful staff who always wear a smile and go the extra mile. Even when in a real pickle trying to access our flat, they went above and beyond- from the bottom of my heart thank you. I’ll be sure to use them for future relocations... Read more
Tenant
13th Jul 2018 (6 years ago)

S Beecroft

5/5 Stars
Really great experience, quick turn around and support from the manager here at Beresford. Couldn't recommend using these estate estates enough - dealt with many estate agents over the years and these guys have been the easiest, most relaxed and efficient so far.... Read more
11th Jul 2018 (6 years ago)

K fletcher

5/5 Stars
Sold my flat through Beresford and found them to be very professional and was left very happy with the service they provided. I found the Brixton branch very helpful and friendly with their support through a very stressful process... Read more
Seller
11th Jul 2018 (6 years ago)

B Combarro

5/5 Stars
What a great service we got from Beresford Residential! I would recommend them to anyone. Elizabeth was fantastic!... Read more
11th Jul 2018 (6 years ago)

D Pickett

5/5 Stars
Elizabeth and Cameron were both excellent, friendly and helpful. I would very much recommend their services for finding a new house. Thanks both.... Read more
11th Jul 2018 (6 years ago)

H S

5/5 Stars
Great service.... Read more
10th Jul 2018 (6 years ago)

L Smart

5/5 Stars
Cameron was lovely and gave me a comprehensive tour of the property we looked at, which was a great place!... Read more
10th Jul 2018 (6 years ago)

K Sumner

5/5 Stars
Chris was excellent today! Informative, professional, friendly and honest. Would recommend to everyone... Read more
10th Jul 2018 (6 years ago)

J Jolly

5/5 Stars
My girlfriend and I were helped by Chris Waweru through a lettings process - he was attentive and knowledgeable at all times through what otherwise could have been a stressful situation with tight time schedules. Can't wait to move into our new home! (It's coming home)... Read more
Tenant
10th Jul 2018 (6 years ago)

J Hoggins

5/5 Stars
Thanks Chris for your help. Very quick and easy on our first property!... Read more
10th Jul 2018 (6 years ago)

C Swann

4/5 Stars
Chris has been helpful and informative during our move in process, thank you.... Read more
Tenant
10th Jul 2018 (6 years ago)

H Wilson

5/5 Stars
I had a great viewing with Cameron from Beresford residential! Thank you for your help. Would recommend Beresford in Brixton... Read more
10th Jul 2018 (6 years ago)

O berridge

5/5 Stars
Beresford were very good despite the time constraints. Elizabeth was particularly good at coordinating between ourselves and the landlord to find the best solution. Thanks.... Read more
Tenant
10th Jul 2018 (6 years ago)

C asiedu

1/5 Stars
Awful experience, very unprofessional estate agent.... Read more
10th Jul 2018 (6 years ago)

A Hanlon

5/5 Stars
Fantastic service. We wanted to put our property up on the market with a v quick turn around and Beresford were extremely accommodating and happy to assist. They found us tenants to meet our tight deadlines and went above and beyond to help us sort out all of the moving parts. Maurice is the man!... Read more
Landlord
10th Jul 2018 (6 years ago)

G Graaf

5/5 Stars
Elizabeth is great! She was helpful and responded very quickly to our mails, especially in an anxious time.... Read more
9th Jul 2018 (6 years ago)

A Neenan

5/5 Stars
Wonderful! Went above and beyond for us. Really friendly and everything was explained really clearly. Special thanks to Cameron, who made this such a great experience.... Read more
5th Jul 2018 (6 years ago)

L Henderson

5/5 Stars
Beresford were great: always friendly and patient on the phone and very prompt getting back to us. Thanks especially to Cameron - really friendly manner and went out of his way to help us!... Read more
5th Jul 2018 (6 years ago)

G Campbell

5/5 Stars
Cameron was very helpful and professional in finding me the right property to rent under a very tight timeline, highly recommend.... Read more
Tenant
25th Jun 2018 (6 years ago)

H Spreckley

5/5 Stars
Elizabeth wireko very helpful and went above and beyond to provide excellent client services.... Read more
18th Jun 2018 (6 years ago)

J Ryan

5/5 Stars
I would highly recommend Beresford and would like to say a huge thanks to Cameron for being so helpful and honest (and patient!) when helping us find our perfect home! Thank you!... Read more
Buyer
15th Jun 2018 (6 years ago)

S Cheesman

5/5 Stars
Thank you so much to Elizabeth and Chris for the help in finding me a property. The whole process has been quick and easy.... Read more
15th Jun 2018 (6 years ago)

H Macdonald

5/5 Stars
Elizabeth from Beresford was amazing to work with, she gave us lots of good letting options of fine quality and understood what we wanted. Thanks for helping us find our home! :)... Read more
Landlord
12th Jun 2018 (6 years ago)

Joe

1/5 Stars
Recent experience with this agents was one of the worst experiences i have ever had in dealing with 'professionals'. The agents told us at least 3 incorrect pieces of info that we felt were misleading - original asking price, content of a locked room and that they had called us and cancelled our viewings. The agents fees are circa £400 higher for tenants in a 4 bed property than competitors (benchmarked against 3 other agents, june 2018) with the main driver being reference fees. On top of all of this we were not treated in a way that you would ever think of as acceptable. We turned up for a 2nd viewing (having put down 400 pound holding deposit) that was confirmed twice that day to be left waiting on the street for 20 minutes, refused any further access to look at the house and asked to increase the offer blind (that was previously acceptable). Clear that the agent / owner was playing games or had already accepted a different offer but was not willing to tell us. Very dissapointed in the experience.... Read more
Tenant
12th Jun 2018 (6 years ago)

I Long

5/5 Stars
Used Beresford to rent a property in Brixton. Property was in great condition, friendly service; Elizabeth Wireko was super nice and helpful.... Read more
Tenant
11th Jun 2018 (6 years ago)

S Lucker

5/5 Stars
Cameron at Beresford Residential was really fantastic... Read more
30th May 2018 (6 years ago)

S Thomas

5/5 Stars
I have just moved into my new flat that i found through Beresford. The process was pretty stress free and i love my new home. Thank you Cameron and Elizabeth :)... Read more
Tenant
25th May 2018 (6 years ago)

S Harris

5/5 Stars
We had a great a experience with Beresford who sold my property in Brixton. Every step of the way they were professional, personal and knowledgeable. I would highly recommend them!... Read more
Seller
25th May 2018 (6 years ago)

L Thomas

5/5 Stars
Great service provided by the agents at Beresford. Always helpful and polite. Can't wait to get in to my new home!... Read more
25th May 2018 (6 years ago)

N Dorothy

5/5 Stars
Had a viewing with a lovely gentleman called Cameron, he was very helpful and honest and pulled out all the stops to find me a perfect house! Absoloute asset to your company... Read more
18th May 2018 (6 years ago)

L Riccio

5/5 Stars
Honest and serious agency, we were helped by Cameron one of the agent, always available, very helpful, patient and always answering with a quick reply to every doubt or question. I would recommend to anyone who's looking for a property in that area!... Read more
18th May 2018 (6 years ago)

N Jordon

5/5 Stars
Cameron was so informative during my viewing! Answered every question I had and even got back to me very quickly!! Thankyou x... Read more
17th May 2018 (6 years ago)

R Brown

5/5 Stars
Friendly, efficient and punctual service. Listened to our needs and helped to make sure they were met.... Read more
17th May 2018 (6 years ago)

TheGuy3105

2/5 Stars
Didn't inform us about fundamental issues with the property. Reneged on promise to fix certain noted problems before we moved in (e.g. no heating when we moved in, mould in shower). Seemed complicit in underhand negotiation tactics leading us to offer more in monthly rent than appropriate for the property and area. Numerous unexpected and (in our opinion) unjustifiable hidden fees and charges. Stopped replying as soon as we had the keys. On the other hand, we got the property and they were responsive in the pre-contract signing period.... Read more
Tenant
10th May 2018 (6 years ago)

S Thomas

1/5 Stars
We found a house with Beresford the beginning of 2016 and were set to move in when they let us know 2 weeks before the move in date the the house wasn't available - to be fair they did find another property, but on the way to see it the agent nearly ran one of my flat mates over in her rush to get us to see the other property. In the process of passing through documents they lost of passport photos - something that should've rung alarm bells. Since then they've been extremely cagey about renewal fees despite us getting a contract through our landlord. They exaggerate their legal knowledge over others to getting drawn out fees.... Read more
Tenant
1st May 2018 (6 years ago)

K Bray

5/5 Stars
Always made time for a viewing even at short notice and stupid times. Not pushy and always gave a quick response. Shelly was very informative!... Read more
26th Mar 2018 (6 years ago)

M Wright

1/5 Stars
Pretty typical awful letting agent. You’ll want to pull your hair out after trying to sort out the tiniest details or repairs. Beware if you are a tenant and your landlord uses these guys. When you move in make sure you take photos and videos and write a novel about every single scratch you see for your check in report. When you move out they will try to blame years of damage on you.... Read more
Tenant
17th Mar 2018 (6 years ago)

P Sheridan

1/5 Stars
A Beresford Residential employee let himself into our apartment with no permission or prior agreement. They are meant to REQUEST access 24 hours before wanting to view the apartment. I came home to two strangers walking around my bedroom, this is grossly negligent and unprofessional. The assume that as your apartment is up for rent they can enter when they feel. I wouldn't only not recommend them I would warn against them, if you see their name pop be aware that they may walk into your apartment/house at any time they like. If you have any vulnerable people or young kids at your house I would raise a very big red flag. Completely unacceptable. ****Update and response to comment below - This wasnt a "mis-communication" he asked over emails two hours before he let himself in. I was occupied for two hours and didn't see the email. This isn't mis-commuciation this is negligence and arrogance to assume you can walk into some ones home.... Read more
Tenant
8th Mar 2018 (6 years ago)

C Day

5/5 Stars
Very helpful and excellent communication with renting a great flat!... Read more
Tenant
26th Feb 2018 (6 years ago)

J Nedvidek

5/5 Stars
Was very pleased with the level of service we received -- far more professional and result-oriented that other estate agents in the area. Ask for Shelly Spencer if you can, she was wonderful.... Read more
15th Feb 2018 (6 years ago)

Josh

1/5 Stars
Our landlord decided to use Beresford to rent out the property as we were due to move out. Beresford frequently ignore the 24 hour notice rule and attempt to come round, they did this on at least 4 occasions. They also frequently turn up at whatever time they like, completely ignoring the time they have given as notice. We have had them turn up an hour early, or 2 hours late and when they do turn up, they don't knock, they just open the door. On one occasion they left without locking the door, so we returned to an unlocked flat!! We had an incident of them requesting to come at 9am and never showed up, they then claimed they never made the request as they don't open then and reported to our landlord that we were mistaken. Upon presenting proof of their email stating the time to be 9am, instead of getting an apology, they just rearranged the time (and then turned up half an hour early, claiming we were sent the wrong time - again no apology). Completely useless and treat tenants with no respect whatsoever.... Read more
Tenant
3rd Feb 2018 (7 years ago)

S lopez

5/5 Stars
Renting can be stressful but agents here made it quick and easy! Very kind and communicative.... Read more
Tenant
16th Jan 2018 (7 years ago)

N McDonald

5/5 Stars
Great team of professional staff, quick and efficient service.... Read more
15th Jan 2018 (7 years ago)

S massey

5/5 Stars
Had a really good experience with Shelly, she was very quick at letting us know what was happening and gave us all the advice we needed... Read more
9th Jan 2018 (7 years ago)

I Cook

5/5 Stars
Great experience with Shelly. Very cooperative, reachable and made everything very easy.... Read more
4th Jan 2018 (7 years ago)

G S

1/5 Stars
A disgrace. Avoid at all costs. Unprofessional, disinterested, expensive - literal daylight robbery. How they are in business is beyond me.... Read more
4th Jan 2018 (7 years ago)

S H

1/5 Stars
worst estate agents i have ever delt with... Read more
30th Oct 2017 (7 years ago)

E JULIEN

5/5 Stars
(Translated by Google) Welcomed with courtesy and solicitude. Good accompaniment and support. (Original) Accueilli avec courtoisie et sollicitude. Bon accompagnement et soutien.... Read more
5th Oct 2017 (7 years ago)

Alex

1/5 Stars
Rented though this estate agent a few years back. Whilst I was living there, they decided that some work needed to be done on my room and I was effectively not allowed the use of my room for this time. The contractor they used was incredibly unprofessional and even left pornographic material in the room. Also numerous times, estate agents or contractors came round with no notice, completely ignoring the contractual obligation to give 24 hrs. When we pointed this out at the end of our contract, suddenly the part of the deposit that they had withheld was released without further argument...... Read more
Tenant
31st Jul 2017 (7 years ago)

J Hall

1/5 Stars
Worst service I've ever experienced. DO NOT DO BUSINESS WITH THEM. Moved our move in date several times leaving us homeless and out of pocket with no compensation.... Read more
Tenant
17th Jul 2017 (7 years ago)

N Taylor

1/5 Stars
After rushing from work to get to my viewing on time I phoned the property consultant who had emailed me the day before. He had who had no idea who I was or where we were meeting. After giving him the information he probably should have noted down himself he said he would be with me in 10 minutes. 15 minutes later he phoned to tell me that an offer had been accepted for the flat so it was no longer available. Apparently this wasn't his fault as he had only just found out and couldn't quite grasp the fact that he is telling me this over the phone 15 minutes after my appointment was supposed to be. He should probably consider getting a diary or maybe a job that doesn't involve organisation or a basic level of customer service.... Read more
20th Jun 2017 (7 years ago)

J Weston

1/5 Stars
Service was good while we were looking for a flat and smooth once we had found one. However, it wasn't until we moved in that we discovered that they manage the property and the service then was an entirely different story. Many problems in the flat were never dealt with by Matt our property manager. When we requested to change our property manager we were told that they would be changed which never amounted to anything. Beresford is Clearly a company that care more about their sales than their property management & I would advise not to use them if they are managing the property you are looking to rent.... Read more
Tenant
12th Jun 2017 (7 years ago)

S Patrick

1/5 Stars
a 'google user' overall inflated the rating, do not be tricked... Read more
19th Apr 2017 (7 years ago)

C Cameron

2/5 Stars
They were OK in terms of showing the flat. We wanted to make an offer but decided not to go ahead because on top of standard high agent fees they have a £300 contract renewal fee. For us this was too high since we had originally found the flat on OpenRent (no fees) and it was then taken over by Beresford. Paying hundreds of £ in fees with the agent adding little value is difficult to swallow.... Read more
18th Jan 2017 (8 years ago)

R rahel

1/5 Stars
We are renting a property managed by Beresford. It is our worst experience. Massive water leaks have not been fixed over months, resulting in dampness all over the flat. Finally the landlord took over himself and the leak had been fixed within 30 minutes! It turns out the landlord is a very nice person and is as disappointed about Beresford's N O N - P E R F O R M A N C E as we are. This agency proves well why agencies have such a bad reputation and that there is entirely no qualification or basic understanding of construction needed to run these.... Read more
Tenant
18th Dec 2016 (8 years ago)

T Chapman

1/5 Stars
Would steer clear at all costs (if you are seeking to rent). Pleasant / friendly enough when you are looking for a property (no surprises there) - however as soon as you sign that dotted line that's it, you are bottom of their priorities... We had so many issues with the property ignored by Beresford over our tenancy. Totally impractical / slow having to deal with the incompetent, passive-aggressive staff as well (our property manager must have changed 3 or 4 times over the tenancy - no fluidity). Side note - Delighted to have learned today that Lettings Agents will not be able to charge lettings agents fees going forward - another way they and other agents have stolen money over the years, thankfully and rightfully coming to an end...!... Read more
Tenant
23rd Nov 2016 (8 years ago)

G Longo

5/5 Stars
Excellent! We saw few houses with them and they helped us a lot, finding the perfect one. Dannielle and Sam were both great. Thanks... Read more
25th Aug 2016 (8 years ago)

R Bundey

5/5 Stars
Great friendly service... Read more
22nd Aug 2016 (8 years ago)

R Boocock

5/5 Stars
I can't believe I found a flat so quickly. It was my first time finding a property alone and Danielle guided me through professionally but, most importantly, like a friend which helped make the process a whole lot easier.... Read more
Tenant
19th Jul 2016 (8 years ago)

C Fogarty

5/5 Stars
DANNIELLE IS GREAT!!!... Read more
15th Jul 2016 (8 years ago)

M Connolly

5/5 Stars
Had a great experience with Dannielle, very helpful and friendly... Read more
27th Jun 2016 (8 years ago)

P Symes

5/5 Stars
Danielle was absolutely excellent in helping us find the right property. She showed us 3 great properties in one evening, all of which fitted our criteria. We had made an offer by the next day and this was accepted within 24 hours. Top service, and Danielle answered all our questions... Definitely recommend!!... Read more
Buyer
18th Jun 2016 (8 years ago)

M Child

5/5 Stars
Great experience with Beresford, the team there and Dannielle the consultant too - they were very quick to provide information and helped me find a great property!... Read more
13th Jun 2016 (8 years ago)

Katy

5/5 Stars
Me and my flat mate had a great experience with Dannielle at the Brixton branch, she was so helpful and really helped us in finding a new home to rent. I can't recommend them enough :) best estate agents I have dealt with in London for sure!... Read more
Tenant
13th Jun 2016 (8 years ago)

H Geddes

5/5 Stars
Great professional service and good communication.... Read more
2nd Jun 2016 (8 years ago)

K J

5/5 Stars
All the team at Acre Lane were fantastic in helping me let my property - proactive, quick, not pushy and always super friendly! Karl has been excellent in getting me organised with all the paperwork and process once tenants had been found. Thoroughly recommend these guys!... Read more
Landlord
1st Jun 2016 (8 years ago)

S Moroney

5/5 Stars
Dannielle was a huge help to us in quickly finding a flat to let in Clapham! Delighted our property search is over!... Read more
Tenant
24th May 2016 (8 years ago)

C Samartzis

5/5 Stars
Very nice and pleasant experience. Many thanks for making it so quick and easy.... Read more
19th May 2016 (8 years ago)

W Jackson

5/5 Stars
Dannielle was excellent - friendly, trustworthy and prompt with correspondence.... Read more
18th May 2016 (8 years ago)

R Arnott-Davies

1/5 Stars
Disgraceful company. They took my holding deposit, then carried on showing the property to other people, and let it to somebody else entirely! Then, to add insult to injury, they take forever to give me my holding deposit back. Don't use these guys unless somebody's holding a gun to your head. Crooks.... Read more
Tenant
9th Feb 2015 (9 years ago)

T Lesslie

4/5 Stars
The team pulled out all the stops to find a tenant at asking price. Once the deposit had been paid, they sourced references and dealt with all the other necessary paperwork efficiently, keeping me informed throughout.... Read more
Landlord
9th Jun 2013 (11 years ago)

K Mandry

4/5 Stars
Beresford Residential came to the rescue when I was having difficultly letting my flat; following their advice it was let in just over a week, and after that I didn't have to lift a finger, as they took care of everything! All pleasantly painless, so I can definitely recommend their service!... Read more
Landlord
10th Apr 2013 (11 years ago)

L Oakley

4/5 Stars
Professional, helpful and quick to let my property. It took 16 days from getting the keys to the tenant moving in. All paperwork taken care of including references, tenancy agreement and rent deposit. A very positive experience and I would reccomend them. Thank you Adam, Karl and Lucy. SW2 4QH... Read more
Landlord
4th Apr 2013 (11 years ago)

D Dobiosch

5/5 Stars
I've just rented my property out through Beresford Residential and I've been delighted with the service received. We were kept informed of progress along the way and all our questions were quickly answered. Lucy and Adam were friendly and efficient, making the tenancy process very quick and easy. They were a pleasure to deal with. Thank you very much Beresford Residential.... Read more
Landlord
19th Jun 2012 (12 years ago)

J Lewis

5/5 Stars
We used Beresford to rent our flat, which they did incredibly fast and efficiently. Within 24hours they had found the perfect tenant, and then proceeded to do all the referencing etc. We would definately use them again, and highly recommend them.... Read more
Landlord
19th Jul 2010 (14 years ago)

V Robinson

4/5 Stars
Professional and responsive service. Very straightforward and quick! All enquiries dealt with quickly and efficiently. I would definitely recommend them. SW9 9TB... Read more
25th Mar 2010 (14 years ago)
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