Massively overvalued to get us to sign up, then got pressured to lower price just after two weeks as there was no intrest. Only 4 viewings in 3 months even after dropping price by 25k after a month. Viewings were done by different staff each time that were late and didn’t know anything about the house. Marketing was poor. I did not feel that Wards had our best interest at heart, we were just a number to them. Disappointed we signed a 20 week contract, never going with a chain agency again, we learned our lesson. We’ve now relisted with a small local independent firm ????... Read more
Seller
22nd Dec 2023 (1 year ago)
This is my first time of business Wards lettings agents and am so lucky to meet someone like Matthew who so good and very pleasant,encouraging and happy to work with. He help me alot. Many thanks to you Matthew. God bless you. Kolawole... Read more
Tenant
4th Jul 2023 (1 year ago)
Really great service, fantastic communication which is what you need when dealing with the minefield of selling your home. Dealt mainly with Mike, Tom and Adam at the Canterbury branch, and they were brilliant - really honest and upfront, easy to get hold of (or always called back quickly) and I felt like they genuinely cared. Good, helpful advice. I’d use them again, felt like really good value and a great service for the money.... Read more
Seller
30th May 2023 (1 year ago)
Terrible customer service. Over valued property and subsequently had to take 30k off asking price. Staff where rude and unhelpful and unwilling to listen to suggestions! Had to get photos done twice due to first set being so bad. I will never use wards again.... Read more
Seller
23rd Nov 2019 (5 years ago)