D Huglin
Excellent staff and service. Always very friendly and prompt with replies. Would absolutely reccommend every time.... Read more
30th Jan 2025 (10 days ago)
L Mckay
Highly reccomend! Nicola and the team are wonderful - so friendly, professional and made the process of selling our home so easy (and fast!), they couldn’t do enough for us and answered every query me or the buyer had. They kept in touch through the whole process and made the sale go off without a hitch! Special shoutout to both Nicola and Paige, lovely people and did a great job - but honestly all the staff are great. Thank you again, we’ll be back in the future!... Read more
Seller
25th Jan 2025 (15 days ago)
R Ambrose
We used three estate agents in Woolton village Nicola our valuer immediately struck us as someone we could count on on. And this proved to be the case, she advised us on all matters as we didn’t have a clue, put us in touch with solicitors ( simply conveyencing) , then handed over to Paige, who guided us through the whole process until completion. I have no complaints about the way Whitegates handled the sale and would definitely use them again.
Robert... Read more
Seller
20th Jan 2025 (20 days ago)
V Hayes
We used Whitegates to sell my mothers house. Paige was our main contact and kept us updated on viewings etc. We had a lot of viewings and someone from Whitegates always showed the prospective buyers around, which was very useful, as I live 45 minutes away. Lorraine was also very helpful as I did meet up with her on one of the viewings. She made good suggestions of things we could do/ remove to make the house have a better flow and be more appealing to viewers.... Read more
Seller
5th Jan 2025 (5 weeks ago)
S Sullivan
Excellent experience. Was a long process given the Woolton area is sought-after but communications were very good, and the team handled the viewings, admin and negotiations all really well. Finally moved in, in time for Christmas. Many thanks to the whole team, with special mentions to Paige, Lorraine and Mandy.... Read more
30th Dec 2024 (6 weeks ago)
D Feehely
Excellent service from Whitegates when completing our purchase. Their help meant the process progressed without unnecessary delays.... Read more
Buyer
17th Dec 2024 (8 weeks ago)
S momand
I have received on excellent service from start to be finished when buying my first property from Whitegates staff were friendly and helpful throughout.also really helpful thanks for ther service .... Read more
Buyer
16th Dec 2024 (8 weeks ago)
A Taylor
I can't recommend Whitegates enough. They are really efficient, professional and amazing to deal with. They helped the whole process and thanks to Paige's hard work the sale process completed. They were the least stressful part of the process and most supportive. If you want to sell your house then use Whitegates, they are more than worth their money and weren't expensive. I was made up with them.... Read more
Seller
16th Dec 2024 (8 weeks ago)
L McMonnies
I couldn’t thank whitegates more for making the sale of our house go as smoothly as possible. I dealt with Georgina, Nat and Nicola and can’t say enough nice things about them. They kept us in the loop right throughout and always informed us about any changes quickly and efficiently. From start to finish I honestly couldn’t have been more looked after and will always be a customer when house moves come around! Thank you so much ladies ??????... Read more
Seller
16th Dec 2024 (8 weeks ago)
R Humes
Abbey from the lettings team has been so helpful. Answered my many queries and went above and beyond through the process. Thankyou Abbey!!... Read more
21st Nov 2024 (11 weeks ago)
Just moved into a rental property, Molly and Abbie have been absolutely brilliant, nothing was too much trouble for them, I was quite demanding and they were so kind and thoughtful and made my move easier than I anticipated, can't thank them enough, are a credit to Whitegates.
Thanks again to the amazing Molly and Abbie xxx... Read more
Tenant
16th Nov 2024 (12 weeks ago)
M Mcc
They are really nice and professional to deal with. Honest about costs and as a landlord there really top of the list in Liverpool.... Read more
Landlord
15th Nov 2024 (12 weeks ago)
T Reed
We used Whitegates in Woolton to sell our house in Mossley Hill (off Dovedale Rd) and from the first meeting they were brilliant. We went to a few 'closer' estate agents but we felt Whitegates offered the best service and Natalie was great to deal with. The listing was brilliant and the photographer was very good. We got offers almost immediately and dealt mainly with Stacey, who was great, but unfortunately the first sale fell through (bloomin interest rates). We eventually relisted once interest rates settled down and they found another purchaser almost immediately. They kept us updated all through the process and they even helped us with our next purchase, despite it being via a different agent. We are in the new home now and we can't thank them enough! Thank you very much.... Read more
Seller
13th Nov 2024 (13 weeks ago)
L Cartlidge
Just moved in to a new rental and Molly has been nothing short of amazing. She greeted us at the viewing, and kept in touch ever since - throughout the application process and right up until we picked up our keys. She is great and a complete credit to the Woolton branch. Thank you so much for everything Molly! Connor and Lucy.... Read more
Tenant
2nd Jun 2024 (8 mo. ago)
S Monks
Excellent service everytime.... Read more
C Wadkin
Excellent service provided to my brother, always attentive and informative. Professional and friendly staff. Would recommend using Whitegates.... Read more
20th Apr 2024 (9 mo. ago)
A diggle
Fantastic service, couldnt of been more helpful, would definitely recommend using whitegates in woolton if you want a professional service.... Read more
K Morris
Excellent advice given by Stacey in the Woolton office. 100% recommended.... Read more
4th Apr 2024 (10 mo. ago)
I used Whitegates via Property Management Company. I was very impressed with Whitegates. The communication I had with them was excellent... Read more
Seller
11th Mar 2024 (10 mo. ago)
G Brown
Excellent service, great communication and trusted their expertise the whole process. Ended in a successful and smooth sale, thank you!... Read more
Seller
29th Jan 2024 (1 year ago)
D Hankin
Amazing service throughout the whole process of renting my new home. Mollie especially was really helpful and made sure everything was ready and in place for me to move in time.... Read more
Tenant
29th Jan 2024 (1 year ago)
C Nicola
I've worked with Nicola and the team for a while now and always find them to be really friendly and knowledgeable about the local market.... Read more
4th Jan 2024 (1 year ago)
A Boo
Thank you so much for today ladies the walk in that I didn’t even know I needed ????????... Read more
9th Dec 2023 (1 year ago)
T Burke
Thank you to Georgina, Abbie, and Mollie for all the care and time taken with my mother and I.
You made a daunting task enjoyable and really informative.
We will most definitely be back. Thank you for all your time and kindness.
Toni and Maria... Read more
9th Dec 2023 (1 year ago)
Awful estate agents.
No viewings in four months.
Never answer the phone and rarely called back.
Lost our keys, but then later claimed that this was due to an IT error on how they secure keys.
They did make a goodwill gesture of £50 to replace the keys.
When we switched estate agents they took 3 weeks to remove our listing despite several messages and emails.
We accepted an offer within a week of changing estate agents and we feel that we wasted 4 months with Whitegates Woolton.... Read more
Seller
9th Dec 2023 (1 year ago)
S Kelly
We have been working with Mollie Howden in the woolton branch and i can honestly say it has been an absolute pleasure! When we first met her at the viewing she was so helpful and relayed everything back to the landlord and kept us informed throughout. It was such an easy process and we are over the moon! Thanks again Mollie you have been wonderful xx... Read more
Tenant
24th Nov 2023 (1 year ago)
Very happy since putting it on the market and getting a buyer very quickly... Read more
Seller
24th Nov 2023 (1 year ago)
N Robinson
I recently used Whitegates in Woolton to purchase My new home.
Georgina dealt with my enquiries and questions. She was so helpful and went above and beyond to ensure that I had all the information I needed . She was reassuring and professional and always prompt with her responses to emails and questions.
I would recommend them to my friends and family. Thanks again ????... Read more
Buyer
12th Oct 2023 (1 year ago)
P Hughes
My 1st time as a landlord and mollie & the team made it so easy for me.they took care of everything even things I didn't no I had to do,I live a distance from the property and I no they will look after it all for me.piece of mind now.thanks whitegates.... Read more
Landlord
3rd Oct 2023 (1 year ago)
P Lynn
Sorry to say communication was terrible no conformation email appointment cancelled without notice I had to call the office completely wasted my time booked over a week ago... Read more
20th Sep 2023 (1 year ago)
A GWARAPA
After a long struggle finding a place to Stay white gate assisted us to find one. Professional staff ie Mollie we are so much grateful... Read more
Tenant
14th Aug 2023 (1 year ago)
Initial enquiries were dealt with in a satisfactory fashion. Subsequent communication was poor but the office manager assured us this would be addressed. Not very impressed and felt they could have done better.... Read more
Seller
22nd Jun 2023 (1 year ago)
? ?????
I want to tell you about my experience (Ukrainian refugee) tried to rent a house, was ready to pay for 6 months in advance plus a deposit! I received a request for a bunch of documents, but could not provide a contract to work in the UK as I am a Ukrainian refugee (I am a Ship captain by profession and work around the world). I paid a one-week deposit of 270 pounds and was rejected by the company because I had to work in England (although many Englishmen also work abroad). The company rejected me in the end. It was not my decision and I did not get the 270 pound deposit back. So be very careful when you want to conclude something, you will lose your money, it is very disappointing that even in Ukraine they would not do that, but they will do that in England and with Ukrainian refugees I was very surprised!... Read more
Tenant
5th May 2023 (1 year ago)
R Allen
Very quick service. Advised on what steps should be taken. Georgia kept me up to date on the sale. No hassle, no issues, sale completed in around 2 months.... Read more
Seller
23rd Mar 2023 (1 year ago)
LSG
Excellent customer service & communication from Georgina & the team, very happy & I will definitely use again.... Read more
22nd Mar 2023 (1 year ago)
O Blundell
Our experience with Whitegates in Woolton was a breath of fresh air. As buyers, you automatically believe you’re going to be pestered left, right and centre and you start to dread the conveyancing process. Whitegates were the complete opposite. We liaised with Georgina who was so professional, helpful and only requested information/updates when needed. We can’t thank Whitegates and the team enough and we couldn’t be happier in our new home. Olivia & Ryan... Read more
Buyer
22nd Mar 2023 (1 year ago)
D Edge
Fantastic experience letting our properties. Mollie has been amazing every step of the way. Many thanks... Read more
Landlord
8th Mar 2023 (1 year ago)
P Bold
Absolutely fantastic service. Very friendly and helpful staff at the branch in woolton village. Always keep you up to date with viewing and offers on your house. They are always quick to respond to questions and call backs. Would recommend to anyone who is looking on selling a house quick.... Read more
Seller
7th Jan 2023 (2 years ago)
J Sharkey
Whitegates looked after our sale and purchase, we couldn't be happier with all of that hard work they put into get us to completion.
Georgina in particular went the extra mile chasing up solicitors, we would definitely recommend Whitegates Woolton.... Read more
Seller
7th Jan 2023 (2 years ago)
A Fredson
From start to finish, we were kept updated. Friendly staff, would definitely recommend.
Thank you ????... Read more
7th Jan 2023 (2 years ago)
K Essery
Fantastic experience with Whitegates. Georgina was so helpful throughout. She responded very quickly to calls and emails and kept everyone informed during the process. Really friendly and professional service. I would definitely recommend.... Read more
16th Dec 2022 (2 years ago)
A P
Sean.brewer, Nicola Salt they have nice plan how milk money!!!! be careful.
Pay for mortgage advisor solicitors and eventually house is not possible to get mortgage. When you have mortgage bank send peoples to check the House. Then will tell or you will get Mortgage or not, to this moment you don’t need solicitors or something else. They just take a money and the ups sorry for this house you can’t get mortgage.... Read more
Buyer
23rd Nov 2022 (2 years ago)
G Cummings
Georgina dealt with my property sale, I had never sold a property before but Georgina made me feel at ease by finding me the perfect buyer, advised me of the process throughout and what the next steps were and also helped me source the best mortgage deal for the property I was purchasing. Couldn't recommend Whitegates more! Thank you!... Read more
Seller
12th Sep 2022 (2 years ago)
J Lewis
Bought my first property through Whitegates and the team there are so helpful. I dealt with Georgina throughout the process and she answered all of my questions! I Would 100% recommend Whitegates to anyone looking to buy/sell. Thank you!!... Read more
21st Jul 2022 (2 years ago)
T Brewer
Whitegates were very helpful throughout my house buying process. I also got my mortgage from there as well which made it so much smoother as didn’t need to go anywhere else.
Made it very easy start to finish, communicating with me throughout the process.... Read more
14th Jul 2022 (2 years ago)
L Taylor
The service that the team offer is outstanding! The girl we talked to, Georgina, helped us and talked to us through the process and answered all questions efficiently. Thank you whitegates.... Read more
13th Jul 2022 (2 years ago)
L Robinson
Brilliant service, we spoke to Georgina who was really helpful she answered all of our queries professionally and gave us a positive experience. Will definitely recommend to others!... Read more
13th Jul 2022 (2 years ago)
H Cummings
Amazing service from Georgina from Whitegates, made my experience even easier than I could have thought, very professional and a very lovely girl! Thank You!... Read more
13th Jul 2022 (2 years ago)
J D
Fantastic service from the whole team all really helpful, thank you to Mollie for making my first time renting really easy... Read more
12th Jul 2022 (2 years ago)
S Bowers
I have received an excellent service from start to finish when buying my first property from Whitegates. All staff were friendly and helpful throughout. Also done my mortgage with Sean in house provided an professional service and made a difficult process seem easy. Really helpful chap.... Read more
12th Jul 2022 (2 years ago)
B Cummings
Fantastic customer service when I spoke with Georgina… very knowledgeable and dealt with my query quickly and efficiently... Read more
11th Jul 2022 (2 years ago)
A Need
Excellent customer service. We had a viewing with Georgina. We found her to be very knowledgeable and helpful. Nothing was too much bother.
Thank you Georgina!... Read more
11th Jul 2022 (2 years ago)
T Spencer
so far so good, dealings with georgina... Read more
11th Jul 2022 (2 years ago)
A dolan
Fantastic service by Georgina, very friendly and helpful, took all the stress away for me and my partner. Would strongly recommend and would never go elsewhere again! Thankyou so much !!... Read more
11th Jul 2022 (2 years ago)
S mc
Very happy so far with the service... Read more
15th Jun 2022 (2 years ago)
R T
Rude and dismissive staff, I dealt with Naomi who shown me the property and was ignored for 10 minutes as another viewing was still in progress. I have viewed many properties over the last few months and never experienced this treatment anywhere else. Incompetent service, not able to get through to anyone on the phone without being redirected to the call centre and emails unanswered. I second the review which questions the integrity of this company. I also wonder if everything is above board with this company and if anyone can recommend a governing body for estate agents as something definitely isn’t right here.... Read more
14th May 2022 (2 years ago)
The sale has gone through very fast, in fact they had a buyer before the house was advertised.
The buyer paid the expected price. ... Read more
Seller
6th Apr 2022 (2 years ago)
S Butler
Sold our house with Whitegates Woolton and they were great. Very happy with the level of engagement and service I received.... Read more
Seller
31st Mar 2022 (2 years ago)
Davej
Valued far less by one of the valuers dave Highham saying structural fault with property which there was not. Probably getting back handers from developers to under value etc etc .. Yes the house needed internal work but they massively undervalued it... Read more
Seller
23rd Feb 2022 (2 years ago)
Very responsive, made the whole process straight-forward... Read more
Seller
5th Feb 2022 (3 years ago)
C Daniels
Staff friendly and helpful... Read more
23rd Jan 2022 (3 years ago)
J Mangaroo

I am not one to ever write a bad review but in this case I felt that something really suspicious was happening with this company and their client. I am not entirely sure what was happening but from speaking to the neighbours of the seller he was quite ill which make me wonder if he was taken advantage of and misrepresented by these estate agents. First of all the house shown in the image was really undervalued, then within a day of being put on the market no more viewings were allowed to be booked. Then staff member Stacey explained I could not make an offer without a viewing (which is illegal as they must tell the seller/vender of all offers). I then went to make a offer in person to the estate agents office in woolton, Liverpool. After offering close to £30,000 above the asking price, to then be rejected makes me wonder if everything is above board with this company. If anyone can recommend a governing body for estate agents that would be great as really think something isn’t right here.... Read more
Buyer
21st Dec 2021 (3 years ago)
S Douglas
Extremely professional staff, experienced and excellent customer service. Have and would recommend the team and Whitegates Woolton!... Read more
18th Jun 2021 (3 years ago)
M C
The team at Whitegates in Woolton have sold a number of properties for me over the years, I have always been really pleased with their services and confident that they have achieved the best price possible for my properties. I would not hesitate in recommending!... Read more
Seller
7th Jun 2021 (3 years ago)
D Matthews

I tried several times to call this office, I am told every time that all agents are on the phone, I leave a message but no response back. I am attempting to sell the property of a deceased relative. It is frustrating to be told this office cannot get through to my cell phone number in the US. This office are the only people who are not able to connect to that number. I have clients and family from the UK using that very same number to reach me almost every day. Emails to this office go unanswered for days. I called a different Whitegates office today and my experience with them was the complete opposite, outstanding service, professional and helpful. Whitegates Woolton/Allerton you need to look at your service level and try harder to meet client needs. You do a disservice to the Whitegates brand when you are so cavalier with new inquiries. Based on my experience over the phone (3-4 calls) and 3-4 totally unhelpful emails over a 10-day period I would not want your office trusted with the sale of any property.... Read more
Seller
4th Jun 2021 (3 years ago)
L Cogley
Booked a viewing at a property and was allocated a time slot. When I turned up for my viewing all was going well until the lady conducting the viewing let somebody else in the property whilst I was still viewing. I had only been in the property for few minutes. Very unprofessional and not very good considering the current climate. I have viewed many properties over the last few months and never experienced this anywhere else. I rang up to complain and was told they book people at the same time - what's the point in booking a viewing if this is the case? I was not not advised this would be the case when booking the viewing, had I have known I wouldn't have wasted my time.... Read more
15th May 2021 (3 years ago)
J Griffiths
Excellent service. Great local knowledge. Very impressive... Read more
8th Apr 2021 (3 years ago)
N Harrison
Did not get back to me... Read more
30th Mar 2021 (3 years ago)
M davies
Fantastic service from start to finish in selling my home. Very professional throughout all dealings.
Excellent estate agents which I highly recommend to anyone selling or renting out their property.
Highly recommended... Read more
Seller
8th Feb 2021 (4 years ago)
A Hill

Do not rent or buy a property through Whitegates.I rented a property from them and when I moved in the house was dirty and there were even dead flys on the window sill.When I complained I was told that we did not request the property to be cleaned before moving in!
Furthermore we were left without hot water for 4 weeks,as the boiler broke down.The boiler had previosly broken down and the engineer suggested the parts to fix the problem but Whitegates refused to pay for the parts and just got the enginner to clean the boiler instead.
When the boiler broke down for a second time I made Whitegates aware there was no hot water and I was told that the landlord did not have the money to carry out repairs! as the boiler powered the shower not only did I not have any heating I could not get washed in hotwater for nearly a month.
Also we were left without a valid gas safe certificate for over 5 weeks.When I asked why the gas safe was allowed to expire I was told by the branch manager that there was a grace period allowed in the legislation,which was false.When I advised there was no grace period I was told more false information and then was later advised by the branch manager that they were not aware of the legislation ,so why tell me previously there was a grace period if they did not know what the legislation was!
when pulled up on key points the branch manager would not answer certain points or completley refuse to answer questions.
I would not use Whitegates again as I feel I was purposley told false information or I was told false information because they had not kept up to date with current legislation,either way I would have no confidence in them that they know what they are doing.
I fear that Whitegates are only concerned in taking your money and they don't care about customer service or putting the customers interests at heart.
I have given one star as there was 1 member of staff that was helpful but definetley not the branch manager who lacked any compassion in my opinion and was unwilling to sort any issues out.... Read more
Tenant
1st Jul 2020 (4 years ago)
L Ryder
White gates were so helpful and provided excellent support when selling property... Read more
Seller
24th Feb 2020 (4 years ago)
J H
Great and easy to work with... Read more
8th Feb 2020 (5 years ago)
A BENTLEY
After trying to sell the house for over a year we switched to Whitegates and had three offers within five days! The staff were always professional and supportive throughout the sale, we couldn't have asked for better. A very big thank you from us.... Read more
Seller
3rd Jul 2019 (5 years ago)
pablo
Never get repairs done if your renting from them... Read more
Tenant
24th Aug 2018 (6 years ago)
D B
Such a friendly atmosphere , Claire especially was a pleasure to speak with.... Read more
17th Dec 2017 (7 years ago)
N Starrett
Rented a property through whitegates and I couldn't recommended enough... Read more
Tenant
17th Dec 2017 (7 years ago)
K Clare
I rented a property through Claire and Ben, they were fab and fixed my boiler ASAP! Would have highly recommend... Read more
Tenant
16th Dec 2017 (7 years ago)
K Moore
Incredibly helpful and efficient service. Jessie in particular was very friendly and knowledgeable. I can definitely recommend!... Read more
4th Dec 2017 (7 years ago)
C Applebee
Cannot recommend Whitegates enough! After having trouble with other agencies, Whitegates Woolton have been absolutely outstanding from start to finish. The staff were friendly, professional and very knowledge. Cannot thank them enough for all of their help.... Read more
30th Nov 2017 (7 years ago)
L Anderson
Sold and bought through Whitegates. Great staff, always someone to answer the phone, great service and sold my house at a fantastic price. They gave me a lovely gift when i picked up my new keys and they were really helpful all the way through.... Read more
Seller
30th Nov 2017 (7 years ago)
A Lawrence
Safely the best Agents we have ever worked with. Listed a rental property with Whitegates Woolton and was so impressed, the branch now looks after our complete portfolio. Would definitely recommend.... Read more
Landlord
29th Nov 2017 (7 years ago)
S Duckitt
Nicola has amazing customer skills, her help and advice has been more than outstanding! Thanks so much to you and the team... Read more
28th Nov 2017 (7 years ago)
G greenall
We wouldn't use anyone else now - thanks again.... Read more
28th Nov 2017 (7 years ago)
R Devine
visited the shop on Saturday evening what a lovely night it was the shop was holding an open evening with coffee tea and mince pies. Despite how busy the staff were Nichola took the time to take all my details and phoned me the next morning! Couldn’t of asked for more friendly staff! Well done whitegates and merry Christmas... Read more
28th Nov 2017 (7 years ago)
R Meyler
Very helpful and friendly staff, really knew their stuff, glad to have had their help!... Read more
28th Nov 2017 (7 years ago)
S Barr
Great customer service & very helpful throughout the whole experience of buying our first home. Very knowledgeable!... Read more
Buyer
28th Nov 2017 (7 years ago)